We put the same high standards of care and attention into looking after our customers as we do creating holidays, but sometimes things don't always go to plan.

We take all feedback very seriously so if you aren't happy with any aspect of our service we want you to let us know. This gives us the opportunity to resolve the issue for you and most importantly, learn from it.

We will acknowledge your feedback within two working days and we'll get back to you within 28 days with a full reply.

Title: * Mr Mrs Miss  

First Name: *  

Last Name: *  

Email: *    

Booking Reference (if applicable):

Contact telephone number:  

How would you prefer us to contact you? (please tick):

Email
Telephone

Are you? (please tick): *
Yet to travel?
On holiday at the moment? **
Back from your holiday?  

** Please Note: This option is only for customers on holiday requiring assistance. In the first instance please contact your Virgin Holidays Representative.

Please use the box to provide us with your feedback including the name of anyone you've already spoken to about this matter