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At a glance
- All-Inclusive Resort
- Kids' Club
- Spa and Gym
- FREE Water Sports
One of the reasons you should book with Virgin is for all of the extras you get!
What's included...
All meals and drinks (house brands and selected premium brands). All activities and entertainment unless otherwise stated. *Denotes local charge
Hotel information

This stunning hotel sits on the white sand beach at Playacar, facing the island of Cozumel. This is a great hotel for families as there's a kids' club and teens' club - so all your little and not-so-little ones are catered for!
You'll enjoy the endless array of watery delights, as well as excellent day and evening entertainments, while the entertainment team takes care of the kids. Although there's always lots going on in the resort, you should try and find time to visit the incredible ecological theme park Xcaret - with its natural underground river and dolphin swimming.
Where is it?
In Playacar, near Playa del Carmen. Transfer time from airport: 1 hour.
Eats and drinks
4 restaurants including 3 à la carte (Broccolino, Italian), Los Alcatraces (Mexican), Mediterranean restaurant, Grand Buffet Festival (main restaurant) and Ola-La (poolside snack bar), La Bambola Café and Sports Bar, El Agave Blue Beach Bar.
Entertainment
Live nightly entertainment. 'Dance On' discotheque (over 18s only).
Fun and games
2 swimming pools (1 adults only), tennis courts, fitness centre, bicycles, volleyball and basketball, aerobics, pool aerobics, table tennis, games room, kids' club (4-12 years, day and evening), teens' club, arcade and soda bar. Water sports: snorkelling, FREE scuba lessons in pool, sailing, windsurfing and kayaking. Golf*, 2 tennis courts and scuba-diving*.
Handy stuff
Beauty shop. Barber. Sony PlayStation®R room. Boutique. 24-hour room service. Internet facility*. Doctor in house*.
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Room info
300 rooms on 4 floors in 2 buildings with 6 lifts and 160 Hacienda Junior Suites in 16 two-storey buildings. All with balcony, air-conditioning, TV, telephone, mini-bar (restocked every 2 days with soft drinks and beer), safety deposit box and hairdryer. Standard Garden View Rooms have 1 king-size bed or 2 double beds, sleeping max 3 adults, or 2 adults, and 2 children.
Room Upgrade
Sandos Royal Club Rooms - located on the executive floors, with ocean views, priority check in, separate concierge, use of Sandos Royal Club Lounge (open between 7.00am-11.00pm), sleeping max 2 adults.
Minimum stay
3 nights except 21-31 Dec '08 when it is 7.