Virgin Holidays - all inclusive package holidays and family holiday deals

Frequently asked questionsFrequently asked questions

Questions and answersQuestions and answers

Can I Pre-purchase Lift Passes when Booking?Can I Pre-purchase Lift Passes when Booking?

Yes. When booking online you will be given the option to pre-book your lift pass after you have selected your hotel and car rental.

How Do I Rent Ski Equipment?How Do I Rent Ski Equipment?

You can hire ski equipment in resort or by pre-purchase. Certain pre-bookable rentals are not available online to book. However, you can add these on at any time after you have made your booking by emailing our reservations team with your booking number and request.

Which Resorts Are Good for Beginners?Which Resorts Are Good for Beginners?

Tremblant and Breckenridge are good for beginners with the added benefit over European resorts of English speaking instructors.

Do You Offer Weddings on the Slopes?Do You Offer Weddings on the Slopes?

Yes. You can get married in Lake Tahoe, Whistler, Banff and in Lake Louise. Please contact our weddings department on 0870 990 8825 for more details.

What Are the Requirements for Snow Chains when Driving in the Us?What Are the Requirements for Snow Chains when Driving in the Us?

USA - California

In New England, Colorado, Utah and Canada, snow chains are not permitted. All rented vehicles in California can be supplied with snow chains, which can be bought for $35 ($27 credit return if unused). Chains are required for famous "dumps" of snow and high passes with "Drive with Care" conditions. Advice on fitting chains can be obtained from garages displaying "Chains supplied and fitted"

When I try and book a hotel in Mammoth, there are 2 hotels which come up in the online 
	booking process - the hotel in Mammoth and The Four Points  LAX. Why is this?When I try and book a hotel in Mammoth, there are 2 hotels which come up in the online booking process - the hotel in Mammoth and The Four Points LAX. Why is this?

Due to flight times and the driving time to Mammoth, your first night is spent in LA at the Four Points hotel at LA airport. This is included in the price. That way the spectacular 5 hour drive to Mammoth can be done when you're feeling fully refreshed.

Where Can I Find a Lively Nightlife?Where Can I Find a Lively Nightlife?

USA - California

For those who love their aprés ski, try Whistler, Breckenridge or Lake Tahoe

Which Resorts Have a More Traditional Atmosphere?Which Resorts Have a More Traditional Atmosphere?

Banff has spectacular scenery.

Do You Charge for Ski Carriage?Do You Charge for Ski Carriage?

We do not charge for ski carriage like some other operators. As long as your skis/board and boots fall within your baggage allowance there is no charge.

Do I Need Insurance?Do I Need Insurance?

USA - California

You must, repeat MUST have proper travel insurance. Some policies charge extra for winter sports so please ensure you have adequate cover. Virgin Holidays offer an excellent insurance package which you can include when booking your holiday online.

Which Resorts Would Be Good for Young Children?Which Resorts Would Be Good for Young Children?

For the young 'uns, try Tremblant. Ski holidays are great fun and once bitten by the bug you'll want to return winter after winter. However, that first trip onto the piste can be a daunting prospect, so Virgin Ski have put together some tips for first time skiers so you get the most out of the slopes:

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We require the ages of any children in your party to provide you with an accurate price. Each hotel defines child ages differently and teen prices may be available in some destinations.

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