Your booking is safe with Virgin Holidays
...unfortunately you'll need to pay for it...
Why not break the balance for your holiday down in to less scary monthly payments?
*Monday to Friday 09:00 to 17:30
Virgin Holidays are able to allow you to make Direct Debit
payments prior to your balance due date. You can choose the
amount and date of payment. Indivdual amounts must be £25.00
or above. We let you decide what you want to pay and when you
want to pay it.
You don't need to pay all your balance by Direct Debit, but any outstanding amount will need to be paid at least 12 weeks prior to departure.
Once both forms are completed, please mail them to:
Virgin Holidays Ltd
Please read through our most Frequently Asked Questions with reference to making Direct Debit payments.
How do I apply?
You can apply for Direct Debit by completing a direct debit mandate form, giving details of your bank or building society account, and a payment schedule.
Can I pay from my building society account?
Yes, you can use either a bank or building society account.
What are the payment dates?
We can debit your account on any Monday, or the following working day if this falls on a bank holiday.
How much do I have to pay?
You decide, as long as the amount is above £25.00.
How does it work?
Every time you have requested a debit, we will instruct your bank to make a payment to us for the amount you have requested.
Do you send me a new invoice after each payment?
No. We suggest you keep a record of your payment schedule and check your bank account regularly.
Do I have to pay the whole of my balance by direct debit?
No. Any remaining amount must be paid to us by another method by your balance due date.
How can I pay any remaining balance?
By sending a cheque, or calling us with a credit or debit card.
What restrictions are there?
The minimum amount for any single debit date is £25.00. You can only make payments eight weeks prior to your balance due date. Forms must be returned to us at least 2 weeks prior to your first direct debit payment.
What happens if the cost of the holiday is reduced and my
direct debits pay you too much?
Please contact our Accounts Department and they will be able to arrange a refund.
What if I cancel the booking?
Please contact our Accounts Department and they will be able to arrange any refund due to you.
What happens if the cost of my holiday is increased?
You can send a cheque or pay the additional amount by credit or debit card.
What if I want to cancel my direct debit instruction?
Let us know as soon as possible in writing and we will cancel any future transactions. We will confirm the cancellation in writing.
Can I use more than one bank or building society account?
Yes, just let us know how many and we will send you the required number of forms.
What happens if one of my direct debit payments fails?
Our Accounts Department will contact you and discuss the situation.