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In a prime beach location, this lively hotel is justifiably known as Nassau's most complete vacation resort hotel. Guests can enjoy a 7-acre tropical waterscape, complete with 3 swimming pools, flowing waterfalls and bubbling whirlpools. Rooms are spacious and feature warm, tropical décor with views of the ocean, garden or tropical waterscape from their large balconies.
On lovely Cable Beach - 10 min from Nassau on New Providence Island. Transfer time from airport: 20 min.Larger Map
694 rooms in 1 building on 9 floors with 4 lifts. All rooms with balcony or walk-out patio, air-conditioning, cable TV, free Internet access in room, direct-dial telephone, coffee maker, safety deposit box, iron and board, and hairdryer. Classic Island View Rooms with 1 king-size bed or 2 double beds, sleeping max 2 adults and 2 children or 3 adults and 1 child (up to 12 years old). Wheelchair-accessible Classic Island View Rooms are available (must be requested at time of booking and subject to availability).
Deluxe Pool View Rooms - as above with a pool view, sleeping max 2 adults and 2 children or 3 adults and 1 child (up to 12 years old).
Premium Ocean View Rooms - with beautiful sea views, 1 king-size bed or 2 doubles, sleeping max 2 adults and 2 children or 3 adults and 1 child (up to 12 years old).
The Level - sleeping max 2 adults and 2 children or 3 adults and 1 child (up to 12 years old).
Family Kids & Co. sleeping max 3 adults and 2 children or 2 adults and 3 children (up to 12 years old).
Romance Suite, sleeping max 2 adults.
7 speciality restaurants including Aqua (Italian), Cilantro (Mexican), Nikkei (Japanese), The Market Place (Buffet), O'Grille (South American), Estavida (Spanish) and The Steakhouse. 2 bars.
3 swimming pools with waterfalls and whirlpools, fitness centre and non-motorised water sports. Golf course nearby*.
Melia Kids and Co Program with an array of fun-filled activities including games, crafts and lots of fun. (Children between 5-12 years of age).
Complimentary WiFi in public areas.
*Denotes local charge.
Child ages at this property are up to and including 12 years.
All meals, all local-brand drinks (wine by the glass) and all activities and entertainment unless otherwise stated.
Wheelchair Accessible: fully accessible properties that offer wheelchair adapted rooms with either roll-in shower or bath tub with grab rails. Please note: These rooms are subject to availability and may only be available in specific room categories with varying bedding arrangements. Please request this at the time of booking. The Virgin Holidays Special Assistance Team can be contacted by e-mail at email@example.com or call us on 0844 557 3998, Monday-Friday 9.00am-5.30pm.
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TripAdvisor Traveller Rating:
Room was very clean, with a fantastic air conditioning equipment. Beds very comfortable. Bathroom was not bran new, but was very clean and well maintained. Room had a nice balcony (third floor) with... Read more a view of the gardens and pools (80%) and a partial view of the ocean (20%). I suggest booking a room on the upper levels (5 floor and up), which have 100% ocean view. Food was very good at the "Marketplace" buffet restaurant. The only "reservations" restaurant (Aqua) was excellent. We went with an "all inclusive" package and we strongly suggest every traveler to go this way. Service at pool areas was not ultra fast, but had acceptable waiting times (average around 5 minutes to get attended). All employees were very friendly, courteous and professional. We had a fantastic experience at this hotel. The beach is beautiful, really beautiful, with translucent water and powder dust sand. I recommend this hotel without hesitation. Read less
I was a bit hesitant at first about going to this resort with two young children considering all of the negative reviews. I can tell you that many of the negative reviews do not hold much merit. The... Read more staff at the kids club were amazing! My kids who are normally not so inclined to us leaving them did not have any reservations with hanging out with the lovely staff at the kids club. The bar staff at all bars where attentive, I had read reviews suggesting otherwise. In fact, some reviewers commented on not being able to order more than one drink at a time, I can say for certain that that was not my experience at all. I didn't think the bugs where that bad, maybe it was just the week I was there (July 12-19), people have to remember you are outdoors and there will be some bugs naturally. The food at the Buffet was always fresh and plentiful. Lots of variety, so I'm sure you will find something that appeals to you. The only downfall was sometimes the wait in the morning to grab a seat. If you are there prior to 9 am you shouldn't have any problems. The beach is incredible, very inviting & warm, with lots of wonderful underwater creatures to see by the rocks. The pool area is somewhat in need of repair, but I don't see how the impacts someone's stay in a negative manner. Get over it, get in the pool and you'll forget about it. I know many had complained about no wi fi from room, but I was successful in connecting from my balcony. The all inclusive was worth it, as people had mentioned it starts adding up real quick - breakfast for 4 - approx. $100 Big thanks to Andrew for forwarding my email off to Cecilia who was a pleasure to meet. Thanks for everything, we all had a great trip. We are looking forward on coming back, can't wait to see the development once the Baha Mar is up and running! Read less
My fiancé and I just returned from a 5 day stay at the Melia. Like others mentioned, check in does take a while, however, we were already aware and prepared to wait. We booked the Romance Suite on... Read more the 7th floor and the view was breathtaking!! The rooms were average, nothing to complain about. My fiancé and I are not picky people; being on vacation and seeing the beautiful beach made up for the below average rooms. We took part in the activities the resort offered such as paddle boarding, snorkeling and kayaking, which was great. We did not to the all inclusive because after reading previous reviews, we decided venturing out for dining would be best for us. I am glad we chose to eat off property because everyone we met complain about the horrible food at the resort. We recommend going over to Oh Andros at the Fish Fry!! The food is amazing and the portions are huge. Try the Spicy Grilled Grouper, this was my favorite meal the whole trip. And for drinks, we bought our own bottle and walked across the street everyday to the Daiquiri Shack and had drinks there. This is a MUST TRY, drinks are made with fresh fruit (alcohol and non alcohol) and they are AMAZING! Did I mention the drinks are only $6!! So overall, our stay wasn't too bad. We kept a positive attitude the whole time we were there. We did run into rude staff members, but that is not something that would ruin our stay. Also, the property is old and outdated, cracked tiles in the bathroom, dirty and ripped carpet, cracks everywhere along the pool (make sure to keep your shoes on while walking around). So the main things that upset us were that we opt to pay the extra $10/day for a mini fridge. After checking in we called downstairs and told them that our fridge had not been delivered. They said it was coming, so we waited. We went out for dinner and came back around 10pm and still no fridge. We were calling it a night so we weren't too worried. The next day we ventured downtown and came back, but still no fridge at 8pm. We went downstairs and they told us that they were all sold out and that they would bring one as soon as one was available...again, didn't bother us because it was already late. Our 3rd day we spoke to them in the morning and they said they'll bring it right up....6pm rolls around and still no fridge. At this point we stayed 3 days without one, so went downstairs and told them we no longer needed the fridge. They had already charged my card $50 for the fridge, so I asked if the charge could be removed and they said they would do that right away. Next thing that bothered me was that our room was only cleaned ONCE OUR WHOLE ENTIRE stay. We were out doing activities during the day and thought our trash would at least be emptied. But it wasn't until we called for housekeeping (4 times on our 3rd day) that they finally came. This I feel is unacceptable, especially since at MOST, if not ALL hotels and resorts we've stayed at do room service EVERYDAY, without needing to be told. FINALLY, the main reason I am writing this review is because last night, after already been back home in the U.S my bank notifies me of a $990 charge that was authorized at the Melia!!! I have no clue what this charge is about! My fiancé and I did not to the all inclusive, we did pay for the resort fee already and we did not have any other room charges. I've been trying to contact the Melia with 5 emails and 10 phone calls. Nobody has e-mail me back and they pay the "let me transfer you to somebody" game, when all I want to know is what the charge is for. I have read a few reviews of others having this problem, but I hoped that I would not. This is why I am warning you to stay somewhere else. if this problem happens to you, it is impossible to get a hold of someone for explanations!! Having this charge definitely ruined our whole week and the fact that no representative will simply reply to an email or let me know what's going on is absolutely ridiculous. Read less
My family and I just returned from a 4 night stay at the Melia beach resort and unfortunately, we were disappointed with the accommodations and the amenities. Rather than provide a long narrative I... Read more will keep this short and to the point: 1. Branded at Check-in: When you check-in you are required to wear a Melia bracelet even if you aren’t doing all-inclusive. It was futile because it falls off the second you do anything in the water and no one seems to care if you are wearing it anyway. 2. Room Access: There was one working elevator on our side of the building and it was a trek every time we wanted to go from outside back to our room and vise versa… seems very inconvenient if you are traveling with anyone with a disability. 3. Uncomfortable Beds: The beds are rock hard and very uncomfortable 4. Room Fails: Air conditioning unit panel was open and leaning on the bed when we came in. Maintenance had to return to fix the air conditioning unit (for 30 minutes). The air went out completely on our side of the hotel overnight. The drain in our sink was clogged and wasn’t fixed until the night before our departure. No Wifi access the entire time. 5. Food: The buffet wasn’t terrible but $25 for breakfast and $38 for dinner was rather pricey if you aren’t doing all-inclusive. Overall the food was mediocre and they don’t have enough options at the bar. 6. Amenity Fails: Dirty pools and hot tub (even after they were cleaned in the morning before most guest came out the pools seemed murky and full of bugs) Terrible WiFi connection (the only place you can access the WiFi is a small section of the lobby next to the Starbucks, everywhere else it’s totally unreliable) No working ice machine on most of the floors (I started on our floor, 7, and made it to floor 4 before I found a working ice machine) 7. Maintenance: The resort itself is run-down and showing its age (rust in the pool area and the roof), mildewed smelling carpet in the halls. Overall I think the care is lacking because they plan on re-doing the entire place once the Baha Mar opens next door in December. Hopefully, that will be a better experience for guest. Read less
I don't mean to sound like I am ungrateful, but this place needs major upgrading. The beds are EXTREMELY uncomfortable. I felt like sleeping on a rock would have lent a better nights rest. The pools... Read more and hot tubs all need tile work, and a good cleaning. Many structural eye sores all around the resort but, from what I understand, they are under going new management, and doing some upgrades. Service is pretty slow, there was a wait to check-in after the promised check in time, getting a drink at the bar in the lobby also took forever. Food & drinks are way overpriced, which is to be expected, and pretty mediocre. They make you wear these wrist bands that show you're staying there, however it is useless unless you're in the all inclusive deal. As soon as I went swimming, my bracelet frayed and fell apart. They should consider a plastic band. This hotel has such an odd layout. unless you're staying on pool level, or in rooms close to the lobby area, expect a long walk from the elevator. Other elevators were out of service. Air conditioning was very poor in the room itself....again I don't know if this is all known to them, and they plan on addressing it soon. Although it is pretty pricey $25 for breakfast, $35 for dinner, the buffet on the 1st floor by the pools is pretty good! Definitely surpassed my expectations. Fresh omelet bar in the morning, and pasta made to your liking for dinner. (not sure if the pasta bar changes to something else). Hotel is a little far from Paradise Island, which is where all the excursions take place. Especially in rush hour traffic. Only perk is it is 15 mins from the Airport. The beach outside of the resort is OK, but there are better spots to go. Cabbage Beach is beautiful, especially Paradise Island Beach Club (look into staying there). We ended up spending an entire day there and even securing time share because the experience was so awesome. Atlantis is nice, but it's like Disney Land/World, I would rather just visit than actually stay there. WiFi is free, but only works in lobby area. Read less