Your booking is safe with Virgin Holidays
Telephone booking only - call us today on 0844 557 4321
In a prime beach location, this lively hotel is justifiably known as Nassau's most complete vacation resort hotel. Guests can enjoy a 7-acre tropical waterscape, complete with 3 swimming pools, flowing waterfalls and bubbling whirlpools. Rooms are spacious and feature warm, tropical décor with views of the ocean, garden or tropical waterscape from their large balconies.
On lovely Cable Beach - 10 min from Nassau on New Providence Island. Transfer time from airport: 20 min.Larger Map
694 rooms in 1 building on 9 floors with 4 lifts. All rooms with balcony or walk-out patio, air-conditioning, cable TV, free Internet access in room, direct-dial telephone, coffee maker, safety deposit box, iron and board, and hairdryer. Classic Island View Rooms with 1 king-size bed or 2 double beds, sleeping max 2 adults and 2 children or 3 adults and 1 child (up to 12 years old). Wheelchair-accessible Classic Island View Rooms are available (must be requested at time of booking and subject to availability).
Deluxe Pool View Rooms - as above with a pool view, sleeping max 2 adults and 2 children or 3 adults and 1 child (up to 12 years old).
Premium Ocean View Rooms - with beautiful sea views, 1 king-size bed or 2 doubles, sleeping max 2 adults and 2 children or 3 adults and 1 child (up to 12 years old).
The Level - sleeping max 2 adults and 2 children or 3 adults and 1 child (up to 12 years old).
Family Kids & Co. sleeping max 3 adults and 2 children or 2 adults and 3 children (up to 12 years old).
Romance Suite, sleeping max 2 adults.
7 speciality restaurants including Aqua (Italian), Cilantro (Mexican), Nikkei (Japanese), The Market Place (Buffet), O'Grille (South American), Estavida (Spanish) and The Steakhouse. 2 bars.
3 swimming pools with waterfalls and whirlpools, fitness centre and non-motorised water sports. Golf course nearby*.
Melia Kids and Co Program with an array of fun-filled activities including games, crafts and lots of fun. (Children between 5-12 years of age).
Complimentary WiFi in public areas.
*Denotes local charge.
Child ages at this property are up to and including 12 years.
All meals, all local-brand drinks (wine by the glass) and all activities and entertainment unless otherwise stated.
Wheelchair Accessible: fully accessible properties that offer wheelchair adapted rooms with either roll-in shower or bath tub with grab rails. Please note: These rooms are subject to availability and may only be available in specific room categories with varying bedding arrangements. Please request this at the time of booking. The Virgin Holidays Special Assistance Team can be contacted by e-mail at firstname.lastname@example.org or call us on 0844 557 3998, Monday-Friday 9.00am-5.30pm.
Telephone booking only - call us today on 0844 557 4321Back to top
TripAdvisor Traveller Rating:
This review is way overdue, but it still plagues me today the treatment that my friend and I received while we were there. I booked my stay at the Melia resort from Groupon under the impression that... Read more it was an all inclusive deal. Disclaimer: I am a employed college student that worked 7 days a week to save up for my trip, so with this being said, I would expect to be treated with respect. Upon arrival, checking in , the service was great. I booked the ocean front view, which was NOT the room we stayed in, but honestly that was not my main focus. Now, on to the foolery. My friend went to the front desk and was given an "ALL INCLUSIVE" wristband from JUDY ROLLE and was then told when I'm finished in the room to come downstairs so that I can get my wristband as well. The bands were placed on both of us, so we're in the clear, right? WRONG! I noticed that every time we went to the bar, restaurant, anything with food consumption, they wanted me to sign and leave my room number on the receipt. I questioned it because once again I was under the impression that this was an " all-inclusive" stay, but I just figured it was just protocol or for their records. On our 3rd night, after leaving dinner one of the employees at the front desk yells to me, mind you, IN FRONT OF OTHER GUESTS, " Hey, I've been trying to reach you, there's an issue with your card!" So now frantic and upset, because I know I've saved up a good amount of cash for my trip , and upset that I'm being shamed in front of guests as I walked over to her. (It would help if I could remember her name, but of course, I can't.) Discreet; definitely a word she never heard of and totally doesn't know how to act accordingly. Now with the cost of drinks, beverages both alcoholic and non alcoholic, one can infer on the amount of money accumulated in a day on that forsaken resort. I was alerted the THIRD night that was there, so imagine what my bill was looking like. I digress. The employees then preceded to cut the wristbands off of both my friend and my arm stating that we weren't supposed to get the all inclusive bands and that we will have to pay for our food consumptions. Now, at this point I was just very SHOCKED and furious because I could not believe she would do such a thing in FRONT Of other people. I was SO EMBARRASSED. Preceding to the dispute the following day, I was happy that a member of Corporate was there to see how frustrated and how UNPROFESSIONAL her employees were. JUDY ROLLE is actually a " manager " there and SHE was the one that placed the bands on our arms. She claims that my friend told her we were supposed to get the bands and because they were busy thats why she just gave them to us. WHY SHOULD I BE REPRIMANDED OR PAY FOR THINGS THAT I AM UNDER THE IMPRESSION THAT I AM GETTING IT FOR FREE? Why is my credit card being maxed out if I am only to be paying for the 4 night stay, and emergency $100 charge that is protocol? They reversed $75 back on my card, I continued to fight and they said they would refund me back my money. Until this day, I'm still waiting on that money back. The bars close early at 6pm, all activities are locked off by 7. Very corny. I guess this place wasn't for upbeat people. You'll have way more fun going out into town with the locals. I recommend SeÃ±or Frogs, Fat Tuesdays, the boat ride to Nassau ... Way better. Melia resort WILL NEVER SEE ME EVER AGAIN, I'd rather do a cruise. Don't waste your time. THEY KNOW NOTHING ABOUT CUSTOMER SERVICE NOR HOSPITALITY. Five Stars down ! This place left a sour taste in my mouth for the island, to be quite honest. Read less
Booked this hotel at the last minute, during the college spring break based on the price and TripAdvisor reviews. It did not disappoint: Loved: Location -- 15 minutes away from the airport. It is... Read more especially important if you do not have too many days, and plan to spend first and last day on the beach. Short drive from lots of good restaurants. Size -- not too huge. Beach -- plenty of space, wide beach, lots of sunbeds, good bar service Bar -- excellent and personable bartenders, good fun crowd. Room -- we had a pool view room, nice, spacious, recently remodeled. Did not like: Front desk -- not too personable, took a long time to checkout WiFi connection -- not a very good signal even in the lobby Concierge -- took forever to get to, and was not very helpful Overall, I would stay in this hotel over Atlantis or Hilton in any day. Read less
i stayed there from 10/24 till 10/28 and day 1 the television was not clear..but the rooms where nice to been renovated. By day 2 there was no cable no internet service for the entire day going into... Read more the 3rd day as well by the time the tv came on it was 11:30pm .. You would have thought that they would have relocated me due to the inconvience. But not even im sorry a phone call nothing.I will not recommend this hotel not at all the food was not good at all im glad i didnt do all inclusive you would do better eating out with the local much cheaper. Not to mention they add a 15% gratitude for everything even a drink...but some of the employees staff where very nice a helpful. I will not be visting this resort again...i rather stay at the Atlantis again...over priced but much better service.... Read less