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At a glance

  • Premium All Inclusive
  • Free local excursions
  • Free scuba-diving and water sports
  • Free unlimited golf

Hotel facilities

Bar

Fitness Centre

Internet Access

Sailing

Scuba

Swimming Pool

Tennis

Water Skiing

Whirlpool

Wind Surfing

All Inclusive

Beach Holiday

Golf

Honeymoon

Wedding

TripAdvisor Traveller Rating

4.5

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Couples Negril

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WEATHER HERE

Couples Negril is an attractive, contemporary hotel right on the sugar-white sands of Bloody Bay and surrounded by 18 acres of lush, tropical gardens. There's plenty to do for those who enjoy more than just soaking up the sunshine: you can play tennis, work out at the fitness centre and even water-ski or scuba-dive. Entertainment is provided every night of the week and a pianist plays 4 nights a week while you sit back, relax and enjoy that well-deserved rum!

Where is it?

On 18 acres of tropical gardens, facing a white sand beach, 5 miles from Negril. Transfer time from Montego Bay airport: 1 hour 30 min.

Larger Map

Room information

234 rooms on 3 floors in 9 buildings with no lifts. All with balcony/terrace, air-conditioning, ceiling fan, flatscreen satellite TV, iPod docking station, telephone, mini-bar replenished daily, tea/coffee maker, in-room safe, iron and board. Deluxe Garden View Rooms overlook the gardens and have 1 king-size bed sleeping max 2 adults.

Room Upgrade

Deluxe Ocean View Rooms are as per the Deluxe Garden View Rooms but with partial ocean view and located close to the beach.

Deluxe Beachfront Rooms are as per the Deluxe Ocean View Rooms but located closest to the beach.

Garden Suites overlook the gardens and have a large bedroom with seating area. The oversized bathrooms have bathrobes, a Jacuzzi bath, shower, plus a hammock on the balcony/terrace.

Beachfront Suites are as per the Garden Suites but located close to the beach, with ocean view.

Club Room Benefits available for 2014 at an additional supplement to all room types and includes:
- VIP check-in
- 25-min aromatherapy massage per person per week
- Bottle of Champagne within 24-hours of arrival
- Night snorkelling excursion for 2 per week
- 1 official Couples photo per week
- International newspaper delivered to the room daily
- Guaranteed late check-out until 3.00pm

In addition to the above for 2015 stays
Lounge access from your UK departure airport

Eats and drinks

4 speciality restaurants: Heliconia Grill restaurant (Mediterranean grilled specialities and pasta dishes), Cassava Terrace (buffet breakfast, lunch, dinner is a mixture of buffet and à la carte, open 6 nights a week), Otaheite (gourmet Caribbean dining, dinner only, reservations required), Lychee (Asian fusion style, dinner only), beach grill. In-room Continental breakfast (6.30am-10.00am). 24-hour dining. 5 bars including a swim-up bar.

Fun and games

Swimming pool with 4 Jacuzzis and swim-up bar. 4 tennis courts (2 of which are floodlit), fitness centre, basketball, aerobics, beach and pool volleyball, unlimited golf including green fees and transportation to nearby course. Mandatory caddy payable locally, clubs available for hire. Water sports (instruction included), including scuba-diving–resort course offered and included for beginners, Hobie Cat sailing, windsurfing, wakeboarding, water-skiing, kayaks, snorkelling and glass-bottom boat tours. Clothing-optional beach area. Games room.

Entertainment

Live nightly entertainment including a piano bar and beach party. Films on the beach by starlight.

Handy stuff

Free WiFi Internet access. Beauty salon*. Full-service Spa*. Boutique and gift shops.

Additional information

Couples over 18 years only.

*Denotes local charge.

All Inclusive of

All meals and snacks, all drinks (all premium brands), all activities and entertainment detailed above.

Minimum stay

3 nights, except over Christmas and New Year when it is 7.

Accessibility

Good general access around the property: properties that offer good general access for those guests who are able to walk short distances and can manage up to six steps. The Virgin Holidays Special Assistance Team can be contacted by e-mail at special.assistance@virginholidays.com or call us on 0844 557 3998, Monday-Friday 9.00am-5.30pm.

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Couples Negril

  • What to Expect:
    • 4.5 based on 2162 reviews Location
    • 4 based on 2444 reviews Rooms
    • 4.5 based on 2572 reviews Service
    • 4.5 based on 2543 reviews Value
    • 4.5 based on 2544 reviews Cleanliness
  • Traveller Rating:
    • Excellent (1985)
    • Very Good (709)
    • Average (177)
    • Poor (104)
    • Terrible (36)

We were pleasantly surprised by the resort and everything that was included in the "all inclusive". The property is very nice, well landscaped and our ground floor, ocean view room overlooked a...

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4 of 5 stars
Aug 20, 2014 - mzc61 - Los Angeles, California

We were pleasantly surprised by the resort and everything that was included in the "all inclusive". The property is very nice, well landscaped and our ground floor, ocean view room overlooked a... Read more beautiful pond, greenery and the ocean in the back. It had nice and quiet balcony. The room was large, the mattress good, the TV large enough and the bathroom enormous. The resort has 4 restaurants and all drinks are included! We're not big drinkers, but if we had wanted we could have drank as many cocktails, wine as our heart desired! The food is decent but lackluster. Note: we didn't try the "best" restaurant where you have to dress nicely (no jeans, shirts for men, nice pants or dress for women) since we had only brought beach like clothes. The other three restaurant are: a grill that is open most of the time and has an excellent chicken jerky (I got addicted), a regular restaurant that opens for breakfast, lunch and dinner (long hours for all of them) and an Asian themed restaurant with A/C. The resort has several daily included activities (crafts, shopping trip to Negril mall, music, windsurfing, casino night, etc) and some additional ones you have to pay for (e.g. cruise, massage). We didn't try the scuba diving classes or the nude beach. We found the day activities the weakest link (hence the 4 and not 5 stars, in addition to the regular food). Most were had a desinterested or un-skilled leader, although most of the resort personal was professional, pleasant and amiable (although not extremely so). There is an A/C exercise room that is large enough, with a deck for aerobic classes and a game room with A/C and a large TV The property has a large pool and a pool bar next to the sand and the ocean with a small deck where you can sit in nice couches and relax, view the ocean or the pool action on each side. We took a trip (included) to the other Couples property and found that the Couples Negril had a nicer layout with all the activities pretty much in the center of the resort and that the excercise room if smaller, was AC. There is a small craft market about 1 block from the property, but otherwise there is nowhere you can go walking. You can hire taxis though to take you anywhere. Overall, a good 4 star resort and a pleasant experience. Read less

5 of 5 stars
Aug 18, 2014 - Mike E - Rochester, New York

We were looking for a smaller, quiet place for a getaway and our travel agent (Jennifer at thetropicaltravelers.com who we highly recommend!) suggested Couples Negril. We arrived on a Saturday... Read more , and were greeted with a cool towel and glass of champagne. Check in was quick and efficient and we were off to our room, which was ready even though we arrived around 2. Our room was in building 2, on the 3rd floor with a garden view. There are very few real ocean view room at this resort, we knew that going in and decided that garden view would be fine. Our room was one of the ones that had been upgraded and was very nice. Food at the resort was very good. We did the buffet every morning and enjoyed the changing selections, though I’m a sucker for an omelet station and enjoyed that quite a bit. We enjoyed the local flavors and fresh and exotic fruit that was available. For lunch we ate mostly at the Beach Grill, the jerk chicken is fantastic! Lots of other options too. Dinners were great, did most of the restaurants and had dinner at Otaheite twice. This is the only restaurant that requires reservations (they have 3 or 4 seating times) and require you to dress nicely. Drinks were good too, lots of options though I tend not to like the real sweet tropical drinks and it wasn’t till I made it to the Piano Bar that I was able to get a real good martini, but that’s not the kind of drink they are usually making here. The beach and pool were both great. One thing I was worried about as a pasty white upstate NY’er was that I saw that there were no beach umbrellas, as is apparently the rule on all of 7 mile beach. Luckilly there are plenty of trees that provide ample coverage and I never had a problem finding a place in the shade while the wife enjoyed the sun. The pool was nice as well with plenty of chairs and no problems finding a spot. Pool bar was always a bit busy, but not too bad. The main thing that sets this place apart is the staff. We have done all inclusive resorts in Mexico, but this is different. Respect is a major part of Jamaican culture and you’ll find that if you show the staff respect, they will respond in kind. That’s not to say they are rude off the bat, just maybe sometimes a bit more reserved. It seemed more genuine to us. There were some amazing staff standouts: Bellard from the entertainment staff was fantastic. He taught a reggae dance class that my wife loved (I could have done better!) then he joined us for dinner so we got a real feel for the local people. He was genuine and interesting and we really appreciated it! He also arranged for a private rum tasting for us since we wouldn’t be there for the actual calss. The entire entertainment staff were great without being overbearing. Housekeeping was also great, accommodating of special requests, etc. Restaurant staff, groundskeeping, all were great. If I had to nitpick a couple problems…The minibar service was spotty. We had requested some items that we didn’t get the 1st day but were then taken care of the next day. One other day we didn’t get any minibar service at all but we were able to get everything we wanted without too much trouble. Also, some of the beach vendors do get a bit annoying but saying “No thanks” usually gets rid of them. All in all the place is amazing with some amazing people working there. Give them the respect they reserve and you will have an amazing time! Just know going in that this isn't a grand, marbled floor resort. It has a very authentic island feel and look while still being clean and nice. Also keep in mind that they have a very firm no tipping policy. It was actually hard to adjust to that but if the staff is seen taking tips they will get in trouble. The best way to pay them compliments is to note their names (we should have done that better) and write them down when you check out. Read less

5 of 5 stars
Aug 17, 2014 - Queenu - Beaumont, Texas

Our first visit will not be our last! After spending 15 yrs visiting the north side of island we've found our new Jamaican home. From arrival to departure the staff was wonderful. Food and drinks... Read more are top notch. Always had a variety of fresh fruits, vegetables, pastries, meats, etc. Loved my omelets every morning. Beach is beautiful, and always plenty of cushions to use as floats. Drink Service on the beach was outstanding! Raise your flag & another cold drink is coming your way! Couples Resorts must be doing something right to have so many repeat guest. Read less

4 of 5 stars
Aug 15, 2014 - SunFloater - Los Angeles, California

My husband Dave, and I spent 15 glorious days at Couples Negril over the Christmas & New Year's Holidays in December 2013 – January 2014. In addition to the holidays we celebrated my birthday & our... Read more Wedding Anniversary on this vacation. This was our 17th trip to Negril Jamaica, and 2nd trip to Couples Negril. We always stay at classy all-inclusive resorts in Negril of similar category, and Couples Negril is one of our favorites. Couples Negril is a quaint adult-only, all-inclusive resort located on a nice stretch of the amazing Bloody Bay beach, which is the best part of one of the best beaches in the world, Negril’s Seven Mile Beach. The water is warm and calm and you could walk out forever. In my opinion, this is the best beach on the island! I want to start off by thanking our Couples Negril friends for making our vacation special: MANAGEMENT AND GUEST SERVICES: Abe Isa, Wayne Williams, Alicia Miller and Kemar Kerr ENTERTAINMENT: Paul, the Piano Player at the Piano Bar BARTENDERS: Ivylin, Camille and Tennison RESTAURANT SERVERS: Tushana, Melone, Shawntel, Celia, Shawn and Stephanie MAID: Marcia Here is the recap of our wonderful vacation. ARRIVAL, TRANSFERS AND CHECK-IN: Upon arrival at Montego Bay Airport, after going through customs and retrieving luggage guests proceed to the Couple Lounge. This is a nice place to relax and have a Red Stripe while waiting for transfers to the resort. Bus transfers are shared by guests going to Couples Negril (CN) and Couples Swept Away (CAA). CN is the first stop and takes approximately 1.5 hours from the MBJ airport. Resort check-in was smooth but a little lengthy. I found the need to complete multiple forms with same information redundant. All the details of return flight and return airport transfers were provided prior to our arrival and on multiple forms at check-in, yet they still managed to mess up our return transfers. More on this later in this review. Obtaining our resort credit was also overly complicated. They gave us a voucher on check-in (at the front desk) that we found we had to return to the front desk to apply to our account. They should just apply this in-advance as part of the reservation to avoid frustration and wasted time. We were communicating with Kemar Kerr, from Guest Relations prior to our arrival with some special requests. Kemar greeted us warmly upon arrival and did a great job accommodating our special requests. ROOM: We stayed in the Deluxe Beachfront Room in Block #6. Our 1st floor room was in the perfect location. From the main door you could easily access the center of the resort with the restaurants, bars and entertainment. From the private patio you literally step down to the sand and walk a short way to the beach. The view was wonderful. The room itself, not so much. This is my biggest complaint about the resort and one of the main reasons I can only give it 4 stars. All the rooms (with the exception of the suites) are tiny! Even the suites are way smaller than suites at comparable neighboring resorts. Storage in the room consists of a closet and only one small wall unit with 4 small wicker basket type shelves and an open shelf under each night stand. Bathrooms have only one open shelf for storage. It really made it tough to find room to unpack for a 15 day vacation. But creatively we managed. Lighting in the rooms is very poor as well. The bathrooms are equipped with an old-fashioned wall hair dryer that barely worked. Since the bathrooms have no plugs where you can plug in your own dryer you had to unplug a lamp in the bedroom room to use your own hair dryer in front of a mirror in the barely lit room. The air-conditioning and the ceiling fan in the room worked well. Bathroom had a shower inside the tub and the shower head was completely clogged and barely released any water. We mentioned this issue to Alicia Miller, assistant to the GM, and we had a brand new shower head installed the next morning. This was most impressive and we really appreciated Alicia's prompt assistance with this issue. We also had nice surprises such as a lovely picture book of Jamaica, a stuffed animal, champagne and cards greet us in our room for Christmas, my birthday and our anniversary, courtesy of Alicia and Kemar. We were really touched by their thoughtfulness. One issue we encountered in our room was construction noise for two days. A couple of days after New Year's, when occupancy was decreasing, they started renovating a suite 2 doors down from our room. Even though construction took place during the day, noise was unbearable and made it impossible to take a nap or relax in the room during the day. It is customary for resorts to notify guests of construction, but Couples did not. We had only a few days left of our vacation and did not bother complaining and moving to another room, but we did remember it. RESTAURANTS: Food at the resort was good. Breakfast and lunch buffets were consistently good. The snapper they had at every breakfast and lunch was great, and we had it every time! Each day for lunch there was a different themed station with tasty options as well. Specialty restaurants were good as well. Lychee, the Asian restaurant was tasty and service was good. Monday evening Repeater Dinners are served at this restaurant and are fun events with good food. Otaheite, the elegant restaurant was very good. The velvet booths for two offer a romantic setting. The steak and lobster were out favorite entrees there and their desserts we great as well. Service was very good too. Heliconia, the outdoor, beachside restaurant was our favorite restaurant. Food, atmosphere and service were great, especially by our favorite server, Tushana. On Friday nights (when in season) the restaurants offer lobster which was excellent. Beach Grill that was open during the day and throughout the night was a convenient place to grab a quick bite. Jerk chicken was very good but hamburgers were pretty bad. They refused to grill them rare or even medium and instead consistently overcooked them to a shoe sole level. Service was not very good, we always felt like we were interrupting the employees with our food orders. BARS: Selection or spirits was pretty good. The piano bar had the best selection and offered higher end spirits such as Grey Goose Vodka on a nightly basis. House wines and champagne were just OK. The pool bar was our favorite! On one side it is a pool swim up bar, and on the other side it is accessible right from the beach. Service at this bar was very good and friendly. Ivylin, Camille and Tennison made wonderful mojitos, along with all the usual Jamaican specialty cocktails and always had big smiles on their faces! Just a short distance away was the main beach bar, and it often felt like a different environment. Service was not as good, and some of the bartenders there had an attitude. We did not spend that much time there. SPECIAL EVENTS: We were fortunate to be at CN during Christmas and New Year's Eve celebrations. These were wonderful extravaganzas! It took many months of hard work and planning for the resort and staff to prepare for the celebrations and it showed in every way! These events were top notch! On Christmas Eve they had a lovely poolside cocktail party, with tasty drinks and hors dourves. The oyster station was amazing! This was a great opportunity to mingle with the other guests and resort staff. Christmas Day is quite an event at CN every year. It starts in the morning with the arrival of Santa and his helpers. The big surprise always is the way Santa arrives. During our trip Santa arrived in a horse-drawn sleigh all the way down the beach. There was an entire village created on the beach, where guests would sit on Santa's lap, receive gifts and take picture. Many guest, including us, wore Christmas colors and wore antlers, Santa hats and other Christmas novelties. It made for such a fun environment and we had a blast! New Year's Eve celebration was awesome! This year's theme was The 80's and the resort was transformed into that decade with neon colors, movie, TV show & MTV posters, props and decorations, along with 80's music and entertainment. Entertainment crew employees were dressed like characters from the 80's and that was just great! Dinner buffet was plentiful, but the food was not remarkable. Drinks were flowing and service was great. It was a wonderful way to ring in the New Year. We also purchased a private candlelit dinner on the beach to celebrate our Anniversary. It was wonderful and very romantic. We picked our own location and menu. Food, service, drinks and atmosphere were amazing! ENTERTAINMENT: Nightly entertainment shows varied and were entertaining. Piano bar was always a blast. Paul, the piano player is very talented and knows how to get the crowd singing. Two nights each week the Piano Bar was transformed into a night club and it was a blast as well. The Piano bar was a popular place to end the day. BEACH: Bloody Bay’s amazing white sand beach and warm tranquil Caribbean Sea are something people never forget! CN offers plenty of beach chairs, tables and floaters for everybody. During the high occupancy times, such as the holidays, it's a good idea to make your way to the beach early in order to get your preferred beach location, floaters and chairs. Beach bar also provides guests with red flags that when placed in the sand signal beach servers that you are in need of a drink. This is a great service offered by CN. WATER SPORTS AND EXCURSIONS: Couples offers daily complementary Scuba diving (PADI certification is extra) and various other water sports, such as snorkel trips, water skiing, Hobie cats, kayaks, and paddle boards and these are readily available. Sunset catamaran party cruises are also offered several times a week. I highly recommend taking one of these complementary cruises. It is a great way to see the beautiful Negril coastline, do some snorkeling and mingle with other guests while listening to some reggae and sipping on rum punch. Complementary excursions to Rick's Café, Margaritaville and shopping are also a fun way to experience attractions outside the resort. SPA: We usually book a couples massage during our Jamaica vacations. We did so at CN and were quite disappointed. We reserved and purchased a 50 minute couples massage days in advance. We arrived 15 minutes early as instructed and completed all necessary paperwork, and then we waited and waited. They were running late with other guests, so they took us 15 minutes late. This would not have been an issue if we got our full 50 minutes, but they finished our massage 10 minutes early. Additionally, with the massages we have had in the past we are accustomed to peace, quiet and relaxation during our massage. A few minutes into our massage, as we were just starting to relax the masseuses decided to start chit-chatting and asking us a million questions about us and our vacation. They were nice and friendly, and under other circumstances, I would have loved to socialize, but not during a relaxing massage. The massage itself was just average compared to neighboring resorts. I don't think we will be booking any more spa treatments at Couples Negril. PHOTO SHOP: We purchased a photo package that in addition to the pictures included a porcelain tile with an iron frame with the picture of our choice. During the holiday celebrations and throughout our stay photographers walked around snapping pictures of guests. Guests then go into the Photo Shop to pick out the pictures they wanted to keep. The picture choosing process at CN is very antiquated. Unlike other resorts, where you could sit at a computer and scroll and sort through the pictures on your own, at CN you had no access to the mouse or control of the pictures, but instead had an employee scroll through the pictures on the opposite side of the desk from where you were looking at the screen. You'd have to tell them stop here, or keep going, save this, delete this... It was extremely time consuming and annoying. In addition, the special porcelain picture that was mailed to our house a few weeks later arrived broken. We called them and they were supposed to send a replacement. To this day, over 7 months later, we have not received a replacement. The pictures themselves turned out great, but we will not be purchasing another picture package until they provide a more convenient way of reviewing and selecting them. FRONT DESK: Some of the staff at the front desk, especially the evening shift, seemed uninterested in assisting the guests, and often very "out of it". One evening we were planning to go off property to meet some friends at a neighboring resort. We asked the front desk to call a taxi for us and they said they couldn't call a taxi. Seriously! No taxis to take guests out in the evening? We inquired again and were told that they can't help us with a taxi. This is the most ridiculous thing I have ever heard at a resort! Negril has tons of taxis on every corner. We complained to the day manager and they were shocked that this happened. We ended up taking off our shoes and walking down the beach to the resort next door to meet our friends, and at the end of our visit that resort had no problem getting us a return taxi. Now back to the incompetence of the check-out process that I mentioned at the beginning of my review. Upon arrival, after completing all the necessary paperwork, we booked our return to the airport on the 9:15am bus and received a signed vouches stating this. We received a call on the morning of our departure asking us to put our luggage outside shortly after 7am. We were all packed and did so, not thinking much about it at first. Luckily I got a bit suspicious and went to the front desk to check on our transfer. Well, surprise, they had us booked on the 8:15 bus, an hour earlier. Our luggage was about to be put on the 8:15am buss without us! When I caught the mistake, I got major attitude from the front desk staff, and was told that there may not be any room for us on the 9:15 bus! We had correct transfers booked 15 days earlier, and this was clearly their mistake, but instead of an apology, we got major attitude and aggravation. Instead of having breakfast prior to our long trip home, we spent the remainder of our time dealing with the incompetence of the front desk while they tried to put us on the correct bus. Luckily we made it. It is sad that this is the last memory of such a wonderful vacation. The resort of this caliber needs to address and remedy front desk issues. Overall, even with some of the issues, we had a wonderful vacation. The positive things outweighed the negative, and we are planning on returning to Couples Negril in the future. One Love! Read less

4 of 5 stars
Aug 13, 2014 - Erica R - Hickory, North Carolina, United States

We just returned from a 5 night stay at Couples Negril and we have nothing but great things to say about our trip! When you step off the plane there are already members or the Couples staff to direct... Read more you in the right direction. The airport lounge for Couples is a great added touch (with free beer). Once our luggage was tagged we had about a twenty minute wait for our shuttle. The shuttle ride from Montego Bay to Negril was great. The driver was very friendly and informative. Once we arrived we knew we picked the right place for us!! The staff was incredibly friendly from the time our feet hit the ground until we checked out and were on our way back to the airport. The resort had all of the great amenities we look for in an all inclusive resort! They had great food, fantastic drinks, entertainment, water sports, swim up bars, a spa, you name it and they had it. My only recommendation would be that they update the rooms. They are a little dated but still very clean and well taken care of. Our trip was made especially great by a few members of the staff at Couples Negril. Elkie, Charles, and Omar made our trip unforgettable. From their stories, drinks, and over all attitude we owe many thanks to them for making our trip so memorable. We cannot wait to return! You can't go wrong with Couples Negril. Read less

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