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Lying on a beautiful, long stretch of private beach, this tropical resort is situated in 400 lush acres of an 18th-century sugar plantation. There’s a large main swimming pool but everyone (kids especially) loves the Sugar Mill Falls Waterpark, which is the largest in Jamaica. Why not grab a tube and float down the ‘lazy river’ or try one of the slides. Water sports are available on the sparkling Caribbean Sea. There’s also a daily kids' club, leaving you with time to recharge in the full-service spa*, or why not try out the Championship golf course*, tennis and the popular aerobics classes. A variety of restaurant options with fine dining and sophisticated wine lists are on-site. The most romantic restaurant is the Three Palms, up on the hillside looking down over the hotel and the sea beyond.
Beachfront, on the edge of Montego Bay. Transfer time from Montego Bay airport: 15 min.Larger Map
489 rooms on 7 floors in 2 buildings with 4 lifts. All with private balcony, small fridge, air-conditioning, cable TV, tea/coffee-making facilities, safety deposit boxes, iron and board, and hairdryer. Resort View Rooms with views of the resort, 1 king-size bed or 2 queen-size beds, sleeping max 3 adults or 2 adults and 2 children.
Partial Ocean View Rooms offer pool and ocean views on the lower floors and partial ocean and mountain views on the higher floors, sleeping max 3 adults or 2 adults and 2 children.
Ocean Front Rooms offer great sea views from your balcony, sleeping max 3 adults or 2 adults and 2 children.
Caribbean Suites - these contemporary suites feature a separate bedroom, sitting and dining area and balcony with stunning Caribbean sea views, sleeping max 3 adults or 2 adults and 2 children.
Three Palms fine dining restaurant serving traditional Jamaican dishes (reservations are required). Luna di Mare Italian fine dining restaurant (reservations are required). Fresh restaurant, marketplace-style restaurant with action stations, open for breakfast, lunch and dinner. Mangoes Bar & Grill a casual lunch restaurant beside the Sugar Mill Falls Waterpark. Seaside Bar and Grill, serving casual Jamaican fare in a beachside setting, swim-up pool bar. Cricket Club, a place to go for drinks, dancing and a nightcap. Bar King Frog has amazing, elevated views of the ocean, award-winning cocktails, big screen TV and late night snacks.
Swimming pool and separate Sugar Mill Falls Water Park with 2 water slides (min height 4ft), lazy river and swim-up bar. Private beach. Tennis (equipment rental available*), volleyball, aerobics, fitness centre, non-motorised water sports (motorised*). Full-service spa* offering body treatments, massage, facial treatments, nail and hair services. Daily supervised kids’ club for ages 4-12 years. Teen Zone (13-17 years). On-site par-72 Championship golf course*.
Nightly live entertainment with a diversity of shows and theme nights.
Room service*, beauty parlour*. Free WiFi Internet access the lobby only. Internet café*. Gift shop. Shopping arcade next door.
*Denotes local charge.
Child ages at this property are up and including 16 years.
All meals and snacks. All local-brand drinks by the glass. All activities and entertainment (excluding golf and motorised water sports) unless otherwise stated.
Minimum stay 3 nights except 21 Dec '14-03 Jan '15 when it is 7.
Good general access around the property: properties that offer good general access for those guests who are able to walk short distances and can manage up to six steps. The Virgin Holidays Special Assistance Team can be contacted by e-mail at email@example.com or call us on 0844 557 3998, Monday-Friday 9.00am-5.30pm.
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TripAdvisor Traveller Rating:
We stayed here for a week and it was just okay. Our room was small but clean and neat. The food was just okay. The two restaurants in the hotel were not very good. The restaurant at the golf... Read more course was much better than the rest of the hotel. Most of the staff were great but we did have a few rude staff members. The pool was wonderful and the swim up bar was great. We had wonderful service at the swim up bar. The beach is man made and there is not much of it. Bring lots of bug spray for at night. The hotel seemed dated and is in need of new carpet. We booked our tours through the hotel but I'm pretty sure you can get most items cheaper through other booking agencies. Read less
First visit to Jamaica, and this hotel exceeded our expectations. the room was excellent and well serviced daily. we were on 2nd floor overlooking the gardens, but could see the see, just!) Hotel in... Read more only a 10 min taxi from Sangster airport. The buffet restaurant wereFirst good in every way but this was surpassed by the Three Palms and Italian Restaurants which you had to book, but were not limited on the number of times you could use them, these were truly excellent. The pool and beach were excellent, but we preferred the adult only section of the beach,the sea is very welcoming I assure you, re the pool I would suggest they provided more umerellas, beach has a lot of available shade from palm trees Read less
I can't even begin to speak of the experience my wife and I had. The staff was rude, prejudiced and very inattentive. The room was clean but I had an issue with the mini fridge having only 2 bottles... Read more of water and you pay your way for everything additional. I mean when you think of competing resorts, this is just ridiculous! Two of the specialty restaurants were closed on the night we were there so we had no choice but to dine at the seaside grille for dinner which wasn't an all bad experience due to the one individual who was the floor manager and our waitress. They were the warmest personalities we came across at the hotel. Notwithstanding, dinner itself was bland to us.The remaining staff we had to deal with can only be described as "appalling"! The food is nothing to write home about as it was limited and tasteless..in my opinion. The beach.....not very inviting with all the weeds and stones. I would really advice you look for other all-inclusive hotels in the area if you want to have a great vacay. Inbox me for details and I would be glad to recommend elsewhere! Read less
The hotel is fairly typical for Hilton. The staff is outstanding. They really make the difference. The beach was the only disappointment. Little sand, rocky bottom, but the view was very nice... Read more . They have a large main pool and a very nice water park. In addition to the buffet, there are three restaurants. The one at the beach is nice. The Italian restaurant is very good. Three Palms across the road (free shuttle) is a must. Read less
As this is my 4th visit to Jamaica I was disappointed to find this hotel rated a a 4 1/2 star when truly it is a 3 1/2. Started when I emailed the hotel weeks before arrival to ask for some amenities... Read more to be in the room on arrival, NO response to email. On arrival was told I would have to discuss with the Concierge....not accommodating or helpful. Ocean front room. Small room, outdated decor, carpet on the floor was pulled up on both ends, tile on floor chipped in numerous places. Bed was quite comfortable. Bathroom. The size of a closet. My companion who is 6'4" had difficulty in the small bathroom. You had to go in and stand to the side then close the door before you could use the facilities. Mold around the tub and places on the floor. Pool. The main pool was adequate. There was a mechanical problem with the lights in the pool. Some were hanging out and if you got near them you received a shock. This was reported and they shut the power to them. The Lazy River pool was nice but here is my question....Why is the swim up bar at the pool where the majority of the kids are playing? Beach. Overall was clean but small. There was an Adult section of beach but was not monitored and kids were there. Dining. Just ok. Of the 4 restaurants Luna Di Mare was the best. Three Palms was disappointing, Seaside was ok, Fresh buffet had little selections. Breakfast Omelet Bar and Sylvester were the best. This old hotel really is in need of a major overhaul. Read less