Hilton Rose Hall Resort & Spa

Montego Bay, Jamaica

Virgin rating

The hotel

Lying on a beautiful, long stretch of private beach, the Hilton Rose Hall Resort & Spa sits within 400 lush acres and is home to an 18th-century sugar plantation. A popular feature here is the iconic swimming pool but guests (kids' especially) also love the Sugar Mill Falls Waterpark, which is the largest in Jamaica. Why not grab a tube and float down the ‘lazy river’ or try one of the slides. There’s also a daily kids' club, leaving you with time to recharge in the full-service spa, or why not try out the Championship golf course. A variety of restaurant options with fine dining and sophisticated wine lists are on-site, with the newly renovated Rum Factory a particular hit, as is the Three Palms, overlooking the beautifully landscaped golf course.

Amenities

  • Golf
  • Sailing
  • Tennis
  • Windsurfing
  • Babysitting service
  • Kids Club
  • Families
  • Bar
  • Evening Entertainment
  • Fitness Centre/Gym
  • Free Parking
  • Games Room

Where is it

Beachfront on the edge of Montego Bay. Transfer time from Montego Bay Airport: 15 minutes.

Hotel information

495 rmodern rooms and suites on 7 floors in 2 buildings with 4 lifts. All with private balcony or terrace, air-conditioning, cable TV, small fridge (stocked on request), safe, cot* (on request), iron and board and hairdryer. Resort View Rooms with 1 king-size bed or 2 queen-size beds, sleeping maximum 3 adults or 2 adults and 2 children.

All Inclusive of: all meals and snacks. Locally branded and premium drinks by the glass. All activities and entertainment (excluding golf and motorised water sports) unless otherwise stated.

Partial Ocean View Rooms offer pool and ocean views on the lower floors and partial ocean and mountain views on the higher floors with either a balcony or patio, sleeping maximum 3 adults or 2 adults and 2 children.

Ocean Front Rooms offer great sea views from your balcony or patio, sleeping maximum 3 adults or 2 adults and 2 children.

 

6 restaurants including; Three Palms (Italian fine dining, dinner only, reservations are required). Fresh (marketplace-style restaurant, buffet breakfast, lunch and dinner). Mangoes (serving Jamaican influenced salads, burgers, sandwiches and tropical drinks). Rum Factory (open for dinner Wed-Sat). Seaside Restaurant & Bar (serving casual Jamaican fare in a beachside setting, lunch and dinner). "FI WI" Food Jerk Hut (open for lunch and dinner, serving fresh jerk dishes). Moonstone (Italian food for lunch/Annie's Smokehouse BBQ, Jamaica style BBQ for dinner). Swim-up pool bar. Cricket Club, a place to go for drinks, dancing and a nightcap. Bar King Frog has amazing, elevated views of the ocean, award-winning cocktails and big screen TV. Coffee shop and natural juice bar. Room service*.

Nightly live entertainment with a diversity of shows and theme nights.

Swimming pool. 3 whirlpools. Sugar Mill Falls Waterpark with 2 water slides (minimum height 4 ft), lazy river and swim-up bar. 750 additional feet of pristine, white, sandy beachfront creating Cinnamon Beach, the longest white sand beach in Jamaica. Table tennis. Tennis (equipment rental available*). Full-service spa*. Fitness centre. Non-motorised water sports (motorised*). Volleyball. Aerobics. On-site par-72 Championship golf course*.

Complimentary standard bandwidth WiFi Internet access everywhere in the hotel. Internet café*. Gift shop. Shopping arcade next door. Babysitting services*. Tours and activities desk*.

Good general access for guests who are able to walk short distances and can manage up to six steps. For more information and contact details please check out our Special Assistance page

3 nights between 2 Jan-20 Dec.

5 nights between 24 Dec-1 Jan.

* Denotes local charge.

Please note: child age is up to and including 14 years.

Please note: there is a $25 local charge for a cot, payable to the hotel on arrival (subject to change).

 

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (3739)
  • Very good (1906)
  • Average (801)
  • Poor (297)
  • Terrible (255)
Image of the Tripadvisor rating 1 of the Best Experiences Ever

Mar 27, 2024 Pamela R

My first time at the Hilton Rose Hall Resort in Montego Bay my daughter and I stayed for 6 days. As I enter the hotel I was greeted by the Shakira the guest services manager, and Keino the concierge with a bright smile and a happy welcome the ladies at the front desk were great Andrea take care off me she put all my reservations together and… Read more
My first time at the Hilton Rose Hall Resort in Montego Bay my daughter and I stayed for 6 days. As I enter the hotel I was greeted by the Shakira the guest services manager, and Keino the concierge with a bright smile and a happy welcome the ladies at the front desk were great Andrea take care off me she put all my reservations together and check on me each day, Micheal at fresh was always smiling and make a mean veg. Omelette Andrea ,Monique,and all the staff at Fresh were great they certainly know how to make their guest feel like they are home away from home. Kenroy the sailing captain made feel safe on the water knowing that it was my first time he assured me with his experience of over 30 years I prayed and went with him love it lol. I went back the next day ,I even convinced a family to try sailing their first time too.Junior at the gym was hard on the work out but in a gentle way always smiling Yanika my housekeeper was great we leave the room and come back to a clean and fresh room she was polite.As I said every one was awesome but these staff members stand out I know because I worked for one off the best hotel in the world Waldorf Astoria in hotel in New York thank Carl you and your staffs I will be back with my friends god will one love. Read less
Image of the Tripadvisor rating Vacation of a lifetime

Mar 26, 2024 Nicole D

Wow what an amazing resort!!! We just left this resort and we can’t wait to return. My sister and I went with 4 kids ages 4, 8 12, 16 there was something for everyone. The resort is clean, the staff is super friendly, the food and activities were so much fun. We really enjoyed the night entertainment and food on the courtyard. The water slides… Read more
Wow what an amazing resort!!! We just left this resort and we can’t wait to return. My sister and I went with 4 kids ages 4, 8 12, 16 there was something for everyone. The resort is clean, the staff is super friendly, the food and activities were so much fun. We really enjoyed the night entertainment and food on the courtyard. The water slides and pool were the highlight. The beach was so enjoyable my kids played for hours, everything about Jamaica is fun, I noticed Jamaica loves children all the staff were so friendly. We travel to many places Hilton resorts have become our favorite. I would highly recommend this resort if you have children. Lots to do, I really liked that they have a pool for people who may want a quieter pool. Thanks to the staff at this resort everyone did an outstanding job we will def be back. Read less
Image of the Tripadvisor rating Our home away from home!!

Mar 25, 2024 Ellen N Westford, Massachusetts

This place is wonderful. My sister and I were there for 10 glorious days in March. A big shout out to the fabulous beach guys, Berton, ONeil, Farrel and Julius. Also to the entertainment aficionado Shashari, Sasharea Allison and Okeem at the Moonstone Bar, Fabion for keeping us safe, and to all the fabulous dining room personnel Tajay, Odain… Read more
This place is wonderful. My sister and I were there for 10 glorious days in March. A big shout out to the fabulous beach guys, Berton, ONeil, Farrel and Julius. Also to the entertainment aficionado Shashari, Sasharea Allison and Okeem at the Moonstone Bar, Fabion for keeping us safe, and to all the fabulous dining room personnel Tajay, Odain Sasharee and so many others who, I'm sorry, I didn't write their names down. All were cheerful, helpful and made us feel right at home. The hotel itself is a little dated but extremely clean, beds very comfortable, lots of pillows and maid service was superb. There were plenty of chairs, although many of the "choice" spots were taken fairly early. The beach area was perfect for us. We had a small problem with our room and it was taken care of in a timely manner and didn't interfere with us. And a special shout out to a man we called "King Charles" who we met near the front entrance smoking area. He was so nice and had such a beautiful smile! See you all next year!! Read less
Image of the Tripadvisor rating Fantastic Holiday at a super hotel

Mar 25, 2024 PatrickDouglas Chester, United Kingdom

This hotel was great for a quiet a few reasons! The check in was simple and we had a welcome cocktail on arrival, our luggage was taken to the room. The room was spacious and very pleasant with a large bed. All the staff were very friendly and all seemed very happy to be there. The main restaurant you got seated, you were offered inside or… Read more
This hotel was great for a quiet a few reasons! The check in was simple and we had a welcome cocktail on arrival, our luggage was taken to the room. The room was spacious and very pleasant with a large bed. All the staff were very friendly and all seemed very happy to be there. The main restaurant you got seated, you were offered inside or outside. The food was very tasty with an abundant choice to suit all. The hotel had 3 other bookable restaurants that you could eat in. We tried all three and liked Asian one best I think it was called the Moonstone . Entertainment was good especially the Michael Jackson show and the fire eater show. There were two pool areas a quieter one and one with a lazy river, with water slide and swim up bar which was a lot more lively. The hotel has a beach area which was very pleasant and safe as it was shallow. There was a free bus which took you to a shopping area and back again to the hotel. All in all a fantastic please to book if your heading to Jamaica. I have to say thanks to all the staff but most of all Kenneth he was a fun guy who made everyone feel relaxed when they came to the bar. I would gladly recommend this hotel to family and friends. Read less
Image of the Tripadvisor rating Nice Pool and Water Park; Everything else Average

Mar 24, 2024 mgarcia3582 San Diego, California

We went for a family spring break and overall the resort was average, considering I am an avid traveler having experienced the extremes from backpacking in hostels to 5 star resorts (both inclusive and non-inclusive). I'm also experienced in the hospitality and service industry having worked as a restaurant server at non-tipping golf country… Read more
We went for a family spring break and overall the resort was average, considering I am an avid traveler having experienced the extremes from backpacking in hostels to 5 star resorts (both inclusive and non-inclusive). I'm also experienced in the hospitality and service industry having worked as a restaurant server at non-tipping golf country club for 8 years. Also note that my family and I are pretty low maintenance and do tip at these all-inclusive resorts as well for room cleaning, bar service, food service, etc. Rooms - needs an upgrade. The sliding door to our balcony was so rusted in the tracks, we could barely slide it open without using all our force. Bathroom needed an upgrade as well and toilet often clogged. Staff/Service - some staff were friendly but majority of staff seemed to be annoyed with guests and unhelpful. One encounter we had was when we booked an "ocean" cabana on the hilton app. The picture shows a cabana facing the ocean and is called an "ocean" cabana. They gave us a poolside cabana charging us $145 for the cost of an ocean cabana and told us it was an "ocean view" cabana. The point of us booking an ocean cabana was so we could watch our kids on the beach. Poolside cabana was not overlooking the beach and those cabanas costs $95 so I was not about to pay $145 for it because it was "next" to the ocean. It was not even facing the ocean but facing the pool and you really could "view" the ocean from any of the poolside cabanas. My husband had to speak to multiple staff to correct the issue. We are diamond status but they did not seem to care and were argumentative. They even tried to tell us they didn't design the hilton app we booked the cabana on which I tried to point out to them was misleading when I showed them the booking. Eventually after arguing our point further, they changed our cabana to an actual ocean cabana, however, I did not appreciate how much pushback and the attitude we received along with the amount of effort we had to make just to correct the issue. This was just one example out of several encounters we had that week. Pool and private beach - one of the best parts of our stay! Water park was fun for the family and facilities clean. Food - ok as expected at an all-inclusive. Buffet is the better option to the sit-down restaurants. Mangoes was closed for dinner so there are only 3 options for sit-down and I would say Moonstone (Asian) was the best. Cafe had a good selection of pastries/snacks. Entertainment - great variety throughout the week Kids Club - small room and needs some upgrades. We took our kids a few times but seemed very empty and craft activities like kite building and jewelry making were extra charges. My kids (ages 7 and 9) did not enjoy going. Fitness Room - basic and similar to what you'd find at a standard Hilton. It will get the job down when you need a workout. Read less