Your booking is safe with Virgin Holidays
Lying on a beautiful, long stretch of private beach, this tropical resort is situated in 400 lush acres of an 18th-century sugar plantation. There’s a large main swimming pool but everyone (kids especially) loves the Sugar Mill Falls Waterpark, which is the largest in Jamaica. Why not grab a tube and float down the ‘lazy river’ or try one of the slides. Water sports are available on the sparkling Caribbean Sea. There’s also a daily kids' club, leaving you with time to recharge in the full-service spa*, or why not try out the Championship golf course*, tennis and the popular aerobics classes. A variety of restaurant options with fine dining and sophisticated wine lists are on-site. The most romantic restaurant is the Three Palms, up on the hillside looking down over the hotel and the sea beyond.
Beachfront, on the edge of Montego Bay. Transfer time from Montego Bay airport: 15 min.Larger Map
489 rooms on 7 floors in 2 buildings with 4 lifts. All with private balcony, small fridge, air-conditioning, cable TV, tea/coffee-making facilities, safety deposit boxes, iron and board, and hairdryer. Resort View Rooms with views of the resort, 1 king-size bed or 2 queen-size beds, sleeping max 3 adults or 2 adults and 2 children.
Ocean Front Rooms offer great sea views from your balcony, sleeping max 3 adults or 2 adults and 2 children.
Caribbean Suites are contemporary suites featuring a separate bedroom, sitting and dining area and balcony with stunning Caribbean sea views, sleeping max 3 adults or 2 adults and 2 children.
Three Palms fine dining restaurant serving traditional Jamaican dishes (reservations are required). Luna di Mare Italian fine dining restaurant (reservations are required). Fresh restaurant, marketplace-style restaurant with action stations, open for breakfast, lunch and dinner. Mangoes Bar & Grill a casual lunch restaurant beside the Sugar Mill Falls Waterpark. Seaside Bar and Grill, serving casual Jamaican fare in a beachside setting, swim-up pool bar. Cricket Club, a place to go for drinks, dancing and a nightcap. Bar King Frog has amazing, elevated views of the ocean, award-winning cocktails, big screen TV and late night snacks.
Swimming pool and separate Sugar Mill Falls Water Park with 2 water slides (min height 4ft), lazy river and swim-up bar. Private beach. Tennis (equipment rental available*), volleyball, aerobics, fitness centre, non-motorised water sports (motorised*). Full-service spa* offering body treatments, massage, facial treatments, nail and hair services. Daily supervised kids’ club for ages 4-12 years. Teen Zone (13-17 years). On-site par-72 Championship golf course*.
Nightly live entertainment with a diversity of shows and theme nights.
Room service*, beauty parlour*. Free WiFi Internet access the lobby only. Internet café*. Gift shop. Shopping arcade next door.
*Denotes local charge.
Child ages at this property are up and including 16 years.
All meals and snacks. All local-brand drinks by the glass. All activities and entertainment (excluding golf and motorised water sports) unless otherwise stated.
Minimum stay 3 nights except 21 Dec '15-03 Jan '16 when it is 7.
Good general access around the property: properties that offer good general access for those guests who are able to walk short distances and can manage up to six steps. The Virgin Holidays Special Assistance Team can be contacted by e-mail at email@example.com or call us on 0844 557 3998, Monday-Friday 9.00am-5.30pm.
“ From their great facilities and locations, to the value and benefits they offer, these hotels are our top tips for getting you back to your bombastic best. ”
TripAdvisor Traveller Rating:
The good parts: Food excellent, three specialist restaurants average although for us the Seaside restaurant was the best of the three. The FRESH buffet restaurant equally as good at all times, staff... Read more very friendly and helpful. The water park is a big bonus, needed with active children, seaweed some days in the sea but they cleaned it from the beach quickly where possible. It is a small beach but good access to the sea and nice waves most days. The bad parts: We were a group of 8 adults, 2 children, holiday booked 10 months ago but the hotel only allocates rooms when you arrive, so even though we had asked for twin bedded rooms, near together they were unable to provide these as the hotel was full, even though I send an e mail to the hotel a few days before with names of each person sharing which room it was a complete mess when we arrived. We were given three double rooms and one twin room on the fourth floor facing inwards, â€œa resort viewâ€, actually a roof view of the middle of the building as it is shaped like an H. Also right next to the restaurant kitchen vents which meant you could not open patio door as driven inside by cooking smells. Took all of the next day trying to get better rooms and eventually managed changes to three of the rooms which now meant we were spread all over the hotel on all different floors. Reception kept saying come back tomorrow and we may be able to improve on these rooms but once you unpack who wants to keep moving? We were on the 6th floor and must have been very unlucky with our maid. Every day we had to ask for something not replenished bottled water, soap, towels, coffee, milk, something every day was not replaced although she did manage to knock on our door and let us know she would not be there on our last day, obviously asking for a tip which we reluctantly gave her. Also as the hotel was full you had to queue for breakfast and dinner most days over the spring break. Sometimes on an evening we were waiting 40 mins for a table. Entertainment was good some nights, boring the rest of the time and from 8:30 pm â€“ 9:00 pm you had to listen to a rubbish half hour of guess the colour of the Jamaican flag questions etc. The entertainment is repeated almost exactly the same every week so one you have seen it once that was enough although the steel band was excellent. We had two small children with us but a visit to the childrenâ€™s club provide little or no action there so decided to entertain the children ourselves. Would have thought with so many children in the hotel they would have made a bit more effort to get children involved. Trips are very expensive; â€œsting the touristâ€ comes to mind but as we have been to Jamaica before we knew as we were a large group we found by going to the front of the hotel the concierge had a list of numbers they could ring for a driver and minibus. We were very fortunate one day to meet Eric Thorpe (can highly recommend him) a driver with a minibus who took us to Negril and Rickâ€™s cafÃ© plus stop off for a shopping trip for a very reasonable rate. We had three day trips out of the resort with three different drivers but Eric was the most pleasant and best price. We also did trips to Blue Mountains and Kingston and a trip to 9 Mile and Dunns River falls. You would be unable to do this mixture with a Holiday Rep. Read less
We travelled to the Hilton Rose Hall in February with a group of 11 people ranging from 5 months to 60 years of age and we all had a great time at this resort. The buffet offered a great selection... Read more for all even for those of us who are vegan/vegetarian. The only complaint I would have is sometimes the lunch buffet lacked options for us other then salad and rice. We all had a blast in the waterpark and the service was outstanding. A special shout out to Nathan who ensured we never had empty drinks. Unfortunately, a few of us fell ill with a stomach bug but the nurse was thorough, genuine and kind when we went to see her which we really appreciated. The same goes for the housekeepers; ours made sure we had a full case of water so we didn't dehydrate. I can't rave enough how they went out of their way to ensure we were comfortable, the kindness will not be forgotten. This is a great resort for families and there truly is something for everyone. My husband & I have no kids and are in our early 30s but still found lots to do at night and made many friends during our stay from all over the world. I would recommend this resort to anyone and would definately consider returning in the future. Read less
First I will tell you the few negatives: The internet access was painfully slow. I don't know if it is that way on the entire Island. There is the buffet and 3 reservation restaurants for dinner... Read more . The food was OK and had kid friendly hot dogs and burgers, but nothing too exciting. Every night the buffet was pretty much the same except for Jamaica night. Of the 3 reservation restaurants, we really didn't care for the Italian restaurant. I very much liked the Snapper which was served most everywhere else. Check in was pretty crowded and slow. Entertainment was mostly music bands. Other entertainment catered to kids like movies and popcorn or family karaoke. There was a triva and culture show. The dancers were talented but it was too much of the same thing. Our shower would not keep a constant temperature. We spoke to the staff about it 3 times, and once someone came to fix it but it was never fixed. They have one tour company that they work with - Jamaica Tours. We do not recommend using them. We got a half refund on our tour - it was appalling. Now I was trying to decide whether to rate this hotel a 4 or a 5. I finally decided they get the 5 based on the following: We were there for crowded spring break week. The hotel was pretty full yet they managed to get us a room on the second floor where I wanted (I don't like elevators). There are 2 very nice clean pools. The one with the swim up bar also has 2 water slides and a small lazy river. Even with the hotel full, there were plenty of water tubes for everyone and they looked brand new. There were also plenty of lounge chairs, although you would not necessarily get one close to the pool. In addition they had life guards at the beach and pool. This is the first hotel where I have seen life guards. There are 3 hot tubs. One of them is for smokers. I like that they had designated smoking areas because I do not like second hand smoke, even outside. The beach was yellow flag most days. But the water was not as rough as a green flag day at the Jersey shore. It was stirred up so you could not see far and there is no snorkeling ability. There also was quite a bit of seaweed so we didn't spend too much time in the ocean. This hotel obviously caters to families with young children. They do have a private couples beach but it was on a steep sand hill and not well maintained at all. The beaches were protected so you did not have locals visiting. There was a guy on the other side of the property fence smoking pot and trying to sell it to us, but he could not come on the property so I felt safe. The room was clean and the staff was friendly. The weather was great but of course I can't guarantee it would always be. The air temperature for the most part was very comfortable in April. The Ocean temperature wasn't too cold either. If you decide to visit Jamaica DO BRING Bug Repellant for the evenings. We recommend the towelettes because bringing liquids in carry on bags is a problem. The bugs were fine during the day but gnats and mosquitos at night could really disturb your dinner and they did not sell repellant at the small store. Sun screen was $18 a bottle. At the airport they will direct you to exchange money and tell you that you need to use their money. It is a lie. All prices are in US dollar even at the airport. We took one tour. They stopped at a small store and it also had prices in US dollars. You don't need money at the hotel but the people did readily accepts tips. Read less