Your booking is safe with Virgin Holidays
Smugglers Cove Resort & Spa offers a great value family holiday. This all-inclusive, village-style resort is set in 45 acres for you to enjoy, situated beside the beach on the northern tip of the island. The restaurant choices include Italian, St Lucian Creole and Seafood, International buffet cuisine and also a new Pan-Asian restaurant which is open for dinner for adults over 16 years. There are 7 swimming pools to choose from, 2 dedicated to adults only and kids have lots more fun in store with their own club, offering an amazing array of activities, which is sure to keep the little ones amused. Active guests will find plenty to do – how about a set or 2 of tennis or archery? Water lovers can take out a kayak or try their hand at windsurfing around the bay. Treatments* are available at the Namaste Spa and those in search of their inner spirit can enjoy Yoga, Pilates or T'ai Chi (all with instruction). Of course, there are quiet spots around the resort, with an adults-only restaurant for evening dining.
On a beach in the Cap Estate. 30 mins to Castries. Transfer time from airport: 1 hour 30 min.Larger Map
357 rooms in various single-storey buildings set in the tropical gardens or overlooking Smugglers Cove. All with air-conditioning, TV, coffee maker, safe, iron and board, private bath and shower, and hairdryer. Standard Rooms are located around the complex, with 1 king-size bed, sleeping max 3 adults or 2 adults and 2 children. Early Bird Standard Rooms - Book early to receive a discounted Standard Room (sleeps max 2 adults and 1 child under 7 years).
Deluxe Garden View Rooms - located around the complex – with 1 king-size bed or 2 double beds, sleeping max 3 adults or 2 adults and 2 children.
Superior Deluxe Garden View Rooms – situated in a quieter location on a hillside near the racquet club, with 1 king-size bed or 2 double beds, sleeping max 3 adults or 2 adults and 2 children.
Superior Deluxe Beachfront Rooms – have Japanese tubs and are located either close to the beach, on Smugglers Cove or on the hillside and have 1 king-size bed, sleeping max 2 adults.
1-Bedroom Garden View Suites – have a spacious bedroom and living area, some separated with French doors, with 1 king-size bed and 1 queen size sleeper sofa, sleeping max 4 adults and 1 child, or 2 adults and 3 children.
Club Room Upgrades are available for 2014 at an additional supplement, benefits include:• One 30-min spa treatment included per person per stay at the Namaste Spa (6 treatments to choose from). • Stocked mini-bar replenished daily (beer, soft drinks and small bottles of water). • A bottle of wine and a fruit plate on arrival. • Priority late check out (subject to availability). • Breakfast in bed, delivered to your room (once per stay). • Priority advance dinner reservations at the 3 à la carte restaurants.
4 restaurants: The Cove – International buffet restaurant serving breakfast, lunch and daily themed dinner. A British style high tea is served every afternoon from 3.00-4.30pm. Waterside Creole Grill – Seafood and St Lucian Creole cuisine in an ocean view location, open for breakfast and dinner. La Trattoria – Italian restaurant, open for lunch and dinner. Café Asia – Thai, Chinese and Japanese cuisine. Open for dinner for adults over 16 years. Caribbean Beach Barbecue once a week. 5 bars including a swim-up bar in the adults pool. Please note: some premium meals such as lobster and premium steaks are available at a supplement.
7 swimming pools (2 reserved for adults over 16 years only) including Oasis Waterpark pool with 100ft waterslide, whirlpool. Racquet club with 7 floodlit tennis courts and fitness gym. Beach volleyball, table tennis, archery and bike hire*. Namaste Spa*. Yoga, Pilates or T'ai Chi (all with instruction). Motorised and non-motorised water sports: sailing, snorkelling, kayaks, windsurfing and water-skiing. 18-hole golf course nearby*. 2 playgrounds. Supervised kids’ club open daily, catering from newborn babies to teenagers with fully equipped activity centres. Age groups: newborn-23 months, 24 months-4 years (both open between 9.00am-5.00pm), 5-7 years, 8-12 years, 13 years and over (all open between 9.00am-10.00pm).
Live nightly entertainment with stage production show or live music. The Smugglers Pub with karaoke (open nightly from 10.00pm-til late).
WiFi* in lobby and Internet access also in Piton Lounge. Babysitting service* after 5.00pm (reservations required). Laundry/dry cleaning service*.
*Denotes local charge.
Child ages are 2-16 years.
Dress code: Elegantly casual for the evenings with collared shirts and long trousers – no beach shorts or t-shirts. Gentlemen cannot wear vests for breakfast or lunch.
Reservations are required for dinner at all restaurants except the main buffet restaurant.
Restaurants may be put on rotation during quiet periods.
All buffet and à la carte meals, afternoon tea, snacks and local brand drinks (including some premium brands). All activities and entertainment above unless otherwise stated. Beach towels included.
3 nights except 21 Dec '14-05 Jan '15 when it is 5.Check Prices Back to top
TripAdvisor Traveller Rating:
I wasn't expecting this hotel to be great after reading the reviews on here. First impressions were poor, the drive from the airport is long and bumpy and the huge drive from the road to the... Read more reception didn't make matters any better. After being given a rum cocktail in the hot reception area we were taken on a golf buggy to our room. We were hungry, but the only food available was some left overs from the bbq, which was bot great after 10 hours travelling. The room itself was ok, plenty of room, even with the massive bed! There's a fridge, safe, coffee machine, iron and board, chairs and a/c. The bathroom however was not so good. A large crack in the wall, worn out enamel on the bath, shower that ran hot and cold with very little pressure. The tap was also wobbly and the tiles tired. The toilet was wonky and we had ants throughout our stay, although thankfully they remained in the bathroom and in small numbers. There was a large gap under the front door and the wardrobe needed painting. A large lcd TV and patio doors were good, although the doors only led to the grassed areas and just adequately maintained gardens. The restaurants were not bad for the food, but the choice in the buffet restaurant was limited compared with what we were used to. Only one of the restaurants, the Asian, is air conditioned and closed off from the outside, so meal times were hot. Often in the buffet, birds and cats would be walking amongst us. The food in the Asian, Italian and Waterside a la carte restaurants was very nice. Especially the Asian, so make sure you book them up. The staff are hit and miss, some were friendly and attentive, whereas others seemed like they couldn't care less. The bar and entertainment area has free WiFi, but make sure you have plenty of time, because it's extremely slow. It was a good job they were happy to make drinks, which was a good thing throughout the hotel. They even had branded drinks, Sprite, Coca Cola, Jim Beam, Absolute Vodka and the cocktails were great. I recommend a BBC and a Frozen Mudslide. The swim up bar was another treat. Lovely to chill in the pool with a BBC! Another highlight was the watersports, which are included. We did kayaking, took a sailing lesson and then took out the boat and even had 12 of us on the banana boat! There's a gym, several swimming pools and 7 tennis courts, although the courts were in shocking condition and needed to be renovated. This the general feeling throughout the hotel, holes in walls, broken ceiling fans, tired and old things that needed replacement. So generally the hotel just needs to fix a few small things. The little details make all the difference. They also need to close off the buffet restaurant toothed outside and air condition it, as well as the bar and entertainment area. It was fairly good value considering the amount you get for your money, but if the improvements were made it would be worth recommending. Read less
It was our first visit to the carribean and st.lucia so we didn't really no what to expect. The drive to smugglers can take a while especially after the long flight. We decided to get the helicopter... Read more back when leaving as this only take 15 mins and i would recommended it as it is the perfect way to end your holiday and take in some of the amazing views. We were greeted at the hotel by a nice rum drink and got driven to our room. The rooms are pretty basic but have very comfy queen beds. We had no hot water one night and asked for our room to be sprayed as we kept getting bitten, but both were dealt with very quickly and efficiently. We spent our most time on the beach and pool bar which is very nice. The entertainment on a night was the only down side to the holiday. We did the catamaran trip and rainforest which were very enjoyable and a must do. Also, the Friday night party in Rodney bay was an eye opener but the best night of our holiday and a must for young couples. We came back about 12 and went straight to the rum bar back at the hotel which is open until the earlier hours.There are plenty of watersports and activities throughout the day. All the staff were very polite and couldn't do enough for us. Overall, a very enjoyable two week stay in smugglers and I would definitely go back in the future. Read less
Excellent all inclusive resort, several water sports included in price. Three specialty restaurants, Asian is the best. Main restaurant has a great selection of tasty meals, always something for... Read more everyone. Some parts do need a makeover, mostly cosmetic, nothing major. The rooms are all terraced bungalows. Staff really friendly and helpful, apart from the odd few, the reception staff need to be reprogrammed with customer care skills and a party to turn their dour faces into smiles. Beware of the beach vendor, goes by the name of Augus/Oscar, he will try and rip you off. Charged one of our group 6 times the price of the hotel shop. When confronted he ranted and raved in his own language because he had the beach combers attention, the only words he refrained from translating were B***h and B*****d. Would most certainly recommend this hotel. Read less
The hotel is tired and needs updating. We had a garden view suite (paid upgrade) and the standard was poor. The sofa bed was dirty and I wouldn't sleep in so I didn't put my son in it. Instead we all... Read more slept in one large bed. We upgraded to get the extra space and bed but should t have bothered. After speaking to others, they had the same room As us but had paid for the saver room!! Rage! Had requested a walk in shower but got an extremely substandard bathroom with an overhead shower. The bath was like an ice rink. My son feel and smacked his head on the 1st night. Requested a rubber bath may but they couldn't help. They did offer me another room. It was exactly the same just turned round. Not impressed. The bellboy that showed me the room said the only way to get a better standard was to pay locally for an upgrade! Something strange as I'd already paid to upgrade when I booked! The room was crawling with ants. The clothes hanging rail above the bath was broken and we had nowhere to hang wet clothes. And the fridge was not stocked with any water, soft drinks etc. All inclusive? Not so. Been to many other AI resorts and daily provisions were placed in the room fridge and they were much cheaper (Mexico, Tenerife, Jamacia). You could purchase a limited selection in the shop. The food was good. Lots of variety. However to say all inclusive is a little misleading. Adults only at Cafe Asia so that's one out straight away. The Waterfront Grill was nice but closed on two of the nights we tried to book it (2 from 7). The Italian was good too but ate there for lunch so didn't want to eat there at dinner too so that left the buffet. Sometimes we waited over 10 minutes to be seated. The staff wee friendly must if the time. The children's selection is poor. One main and chips available and ice cream (when it was available). I lost count of the number of times I went to that machine and it was out of ice cream. One day I was told to return in 20 minutes, I did, still no ice cream. Told to come back in 5, I did, still no ice cream. Third time lucky?? Yes, eventually someone actually went to get the bags of liquid to refill the machine. 5 minutes later and ice cream arrived. The bar staff were ok. Not overly friendly. I asked for a pint glass to put water in and was told no, only plastic cups available for water. I asked for a bottle of spirte to take back to the room, again told no, so had to get it poured into plastic cups. Waste of time and cups. On a few occasions I asked for sprite and soda water was given. Easily fixed but shouldn't have happened in the first place. The pools are good. The kids pool at the back of the resort has a good area for kids. The slide is good and doesn't go too fast for little ones. My 2 year old lived it and was perfectly safe with his armbands coming to the bottom Sunloungers and parasols were always available but a few loungers need repaired/replaced. The bar there is open at 10am but the pool opens at 9am so maybe open a little earlier. Kids need hydrated in the sun and as bottled water no provided or always available, access to water should always be available . My one criticism of the pool was the cleaning. We were in the pool one afternoon when a member if staff climbed in and started scrubbing the tiles around the sides. He was using cleaning detergent and when asked what it was he said it was washing up liquid!!!! We were in the pool and the soap scum was lying on the water. In the evening someone did go around sprinkling in a cleaning mixture. I'd say this resorts needs upgrading if it wants to keep its 4 star rating. I'd say its a very average 3 star. The AI label is a little dubious and it's not really the kind of place I expect to pay £3k+ for a week of family fun. That said, if you have kids it's good for them. The weather was lovely which definitely helped. Not a disaster but definitely will not return! Read less
Myself and my husband spent our honeymoon at Smugglers Cove. We stayed for 2 weeks at the beginning of June. Before visiting we'd read lots of mixed reviews about the resort and weren't really sure... Read more what we would find when we got there. We were pleasantly surprised because it was everything that we could have hoped for! We stayed in room 186 which we had been upgraded to because we were on our honeymoon and it was lovely. The room was really large with a bedroom, living room, huge bathroom area with 2 sinks, large bath, large walk in shower and separate toilet. The room was a bit of a trek from the pools and lobby area but this was no bad thing as it was nice and quiet and the hotel grounds are so beautiful that it made for a romantic walk. We read a lot of reviews about how this hotel should be downgraded from 4 star to 3 star and people complaining about cleanliness. I can honestly say that this is absolute rubbish. We had an amazing time at Smugglers Cove and never once felt that we were staying anywhere other than a 4 star hotel. I genuinely believe that the people that say this are people with such high expectations that they would never have been happy. At the end of the day, if you want to stay in 5 star luxury then you should pay the price to stay in a 5 star hotel. Smugglers Cove isn't perfect which is why I gave it 4 out of 5 stars but that's not to say that it isn't a wonderful resort and I wouldn't hesitate to recommend it. Pros:- - Food! There are 3 restaurants that you need to book to eat in. All 3 were great but the Waterside was definitely the best. The buffet food at The Cove was great as well though. There was a lot of variety so something for everyone and the evenings are themed so you get to try all sorts of different things. There's a daily beach barbeque as well. - The staff. They can't do enough for you and are always polite and friendly. - The facilities. There are 7 pools so plenty to choose from and the hotel goes straight out on to the beach so you don't have to even leave the resort if you fancy some sea and sand. You're given free hired towels which you can swap for fresh ones whenever you want. There are plenty of sports and water sports available and you can hire snorkelling gear as well for free. - The grounds. The resort grounds are beautifully maintained. There are always gardeners out and about clearing leaves and trimming and pruning bushes. There's such a lovely range of flowers and trees that it's really nice to just have a long walk around the resort to admire how beautiful it is. Cons:- -The rooms could do with a lick of paint. They're tidy and cleaned daily but a new coat of paint would just spruce them up a bit. - The entertainment is a bit hit and miss. They have a band that play most nights and a couple that sing and play keyboard and occasionally other entertainment such as dancers. All are good but when you're staying for 2 weeks there just isn't not enough variation. We did stay during the off period though so the hotel was only at about 40% capacity so with more people this may have given a better atmosphere in the bar area. On a whole, we thoroughly enjoyed our stay at Smugglers Cover and would definitely go back. Don't be put off by bad reviews as the people posting them are blowing the smallest things out of proportion! Read less