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This hotel's stylish accommodation is nestled within more than 100 acres of picturesque, landscaped rainforest leading down to a white sand beach between the world's most famous twin peaks. The Pitons are a UNESCO designated World Heritage Site and the hotel is surrounded by natural habitats. Down at the amazing beach, with gentle shallow water (perfect for small children) the snorkelling is incredible as the waters off Sugar Beach are part of the National Marine Reserve. The little ones have all the normal activities, as well as classes on the island's volcano and rainforest! The dining is celebrated and naturally there's beach waiter service for snacks and drinks. The new Luxury Beachfront Bungalows at Sugar Beach bring a new level of luxury to St Lucia. Just steps from the water's edge and on the white sands of Sugar Beach and sleeping two adults, these accommodations boast up to the minute contemporary style and furnishings with a relaxed beach vibe, private jacuzzi and unsurpassed ocean views. The Luxury Villas have more traditional plantation style furnishings, dark wood floors and contrasting white linens with the backdrop of the stunning Piton Mountains. All have private plunge pools and an outdoor living area. From Luxury Villas sleeping 2 adults up to the 2 bedroom Grand Luxury villas for extended families, these accommodations are simply breath taking.
Between the famous Pitons, 10 min to Soufriére, 1 hour 30 min to Castries. Transfer time from airport: 45 min.
78 rooms, villas and luxury beachfront bungalows are scattered in 'hamlets'. All with balcony/terrace with plunge pool, air-conditioning, ceiling fan, complimentary Internet access, TV and film channels, tea/coffee maker, safe, bathrobes, hairdryer and umbrella. All rooms receive complimentary stocked mini-bar with basic, water, beers, soda . All other items carry a charge. Sugar Mill Luxury Rooms sleep max 2 adults.
Superior Sugar Mill Luxury Rooms - located close to the heart of Sugar Beach with views of the resort's lush gardens and palm lawn. Each one has a private walled garden, a plunge pool and also boast a private roof terrace - most with ocean and Gros Piton views, sleeping max 2 adults.
Luxury Cottage - sleeping max 2 adults.
Luxury Villas - all with plunge pool, sleeping max 2 adults.
Superior Luxury Villa - separate living room and plunge pool, sleeping max 3 adults and 1 child.
Grand Luxury Villa - separate air-conditioned living room and queen-size sofa bed, sleeping max 3 adults and 1 child.
Luxury Beachfront Bungalow - sleeping max 2 adults.
2-Bedroom Beachfront Bungalow - sleeping max 4 adults or 2 adults and 2 children.
2-Bedroom Grand Luxury Villa - features 4-poster beds and full en-suite bathrooms with claw-foot Victorian bathtubs, 2 living rooms and 2 terraces, sleeping max 6 adults or 4 adults and 4 children.
3 restaurants: The Terrace serving breakfast, The Bayside Bar and Restaurant open for à la carte lunch and dinner, the Great Room for an elegant dinner with International fare. 4 bars:The Bayside Bar open 9.00am-11.00pm serving cocktails, beachside, under the almond trees. The Palm Court Lounge (open for afternoon tea and evening drinks ), The Cane Bar, a speciality rum bar serving lighter fare such as sushi, sliders, sashimi, and satay, and the Late Night Bar open from 6.00pm to late. (The Cane Bar and Late Night Bar are open to guests 18 years and older).
Swimming pool, fitness centre, The Rainforest Spa* with tree house treatment rooms and a specialist skin clinic. Kids' activities, kids' club for ages 5-12 years (field trips*). Tennis and volleyball. Water sports including Hobie Cats, windsurfing, kayaks and snorkelling. Scuba-diving and resort course available*.
Regular programme of daily activities and evening entertainment.
Room service*. Hotel shuttle around the resort. Butler service. Dry-cleaning/laundry service*. Babysitting*. Beauty salon. Gift shop.
*Denotes local charge.
Breakfast, Half board, Full board and All Inclusive options available at a supplement.
Child ages are up to and including 12 years.
All meals and snacks, all drinks by the glass (house brands, excluding bottled water). Some dishes carry a supplement on the dinner menu in The Great Room Restaurant. All activities and entertainment above unless otherwise stated.Book this hotel Back to top
TripAdvisor Traveller Rating:
The resort is just stunning. Just returned on 4/21 after spending 7 days. The resort is on par with some of the top resorts in the Caribbean. We stayed in a villa - huge room, extra room for the... Read more kids, large bathroom and a plunge pool. Room was stocked with water and drinks. Unlike other resorts during spring break, we never an issue getting lounge chairs at the beach or pool. It never seemed crowded. Best part for us was the kids club - well staffed, and were more than willing to babysit after hours for a date nights (we had 3). The butlers were very nice and helpful. Always aiming to please (just like the rest of the staff). We had the pleasure of Monte and Alex. They took care of our every need. They set up some great activities (climbing the Piton, trip to a waterfall and 2 incredible dinners). It took a little time getting used to the Tuktuk system, but it very efficient. We had only one negative incident during our tea time, but the manager came over right away and rectified the situation. I cannot recommend it more highly. Hoping to go back soon!!!! Read less
This resort is by far one of, if not THE most beautiful in the Caribbean! Beautiful, fresh and exceptionally clean villas with indoor and outdoor living rooms and private pools are scattered down... Read more the mountainside to the beach in between the famous Pitons; candy coloured Tuk Tuks imported from Thailand shuttle guests from their villas to resort amenities; Extraordinary spa services amidst the rain forest in elevated huts; most remarkable though was the outstanding service throughout the resort. Look no further, this really is paradise. What makes this resort truly magical is "the experience" one has here. It goes beyond the beautifully manicured grounds, interesting architecture, charming paths, abundance of amenities (gym, tennis courts, gazebos, pools, beach, exquisite spa, first class restaurants) and great service. It is the perfect marriage of all which combine to give guests the ultimate experience. My boyfriend and I are already looking forward to returning next year. We're looking forward to staying longer than the three days we were there in March; 6-7 days would be perfect, given flying time from Toronto and the one hour's drive from the airport. We are looking forward to seeing again the people who work at the resort... it was amazing really how in just a few short days they made such an impression. I've travelled my whole life to beautiful places and rarely did I find the collaborative service excelling to such a high level. There are always standouts in most first class resorts and hotels, but what I found very interesting here particularly is that everyone seems to really "bring it forward". A service utopia. Exceptional standouts were Sandra (with the kindest smile and most gracious spirit) and Nyla at the front desk, Nathaniel and Sean at the front door, Vernassa at the Beach (so kind and accommodating) and ... the truly one-of-a-kind butler who is the epitome of excellence for his profession: the amazing and forever to be remembered Gus. Read less
The hotel has been renovated really well. The place is beautiful, and the setting is stunning. We had 2 beachfront bungalows, which were perfect, and the beds are very comfortable. Many of the staff... Read more are friendly and helpful, but at times the service was excruciatingly slow. Breakfast time was somewhat shambolic! They need a different system, and queuing for breakfast to get a table was irritating. We were on an all inclusive package, and this was an expensive holiday. We were annoyed that many things were asterisked as not included/ subject to a supplement, and at each meal you have to sign a cheque with a "tip" section on it. Everything is already subject to a 10% service charge, but you feel a bit under pressure to put tips on. In fact I had a spa treatment and added a tip in the appropriate section, only to then notice a service charge had already been applied. Watch out for the bottled water; it is extra ( unless you ask for the local water specifically) and at over 15 dollars a pop could soon mount up! I don't mean to sound penny pinching, but we felt the whole idea of all inclusive is that you have pretty much paid for everything and can relax and have what you want...and no one wants to be searching through the extensive wine list to seek out the few included wines ( choices were not always available). On a few occasions we were presented with bills in error. On our last day we asked for late checkout, and to keep one room was a charge of 360 dollars for a 4pm checkout instead of 12. So overall we felt for our family that whilst the place was lovely, you couldn't help but feel slightly ripped off. Read less
How to begin? I just returned from a stay at Sugar Beach. The staff was incredibly kind and generous. The butlers worked very hard to insure our needs were met, always with a smile on their faces... Read more . However, we were there while the resort was full and sometimes things were a bit of a pain. This resort is extremely difficult to get around at. Shuttles are required for everything, unless you stay in one of the few beach villas. Even getting to breakfast requires a wait for the shuttle, even if you call ahead. This is probably not always the issue, we were just there during a very busy time. This seems to be a family resort, lots of children. Getting the dinner time we wanted was not always easy either, and we could never get a tennis court despite the fact that when we tried no one was using them. Around the pools there are some gazebos that offer shade. On one of our last days we set up camp there, no one was using any of them. When we ordered drinks we were informed that the gazebo had been reserved and that there is an extra charge for using them. We apologized and left. Supposedly all of them were rented. We spent all day at the pool and no one was ever in any of those gazebos. NEVER. We did not even know that there was a charge for using them and frankly, it was all quite ridiculous. We could not even rent one. The staff simply said they were reserved. Definitely a policy that management needs to reevaluate. Our villas were large and the view was amazing. The plunge pools were warm and the outside shower was great, our son loved it. The only thing that we found unacceptable was the shape of the villa. Considering the cost, we expected the room to be pretty much perfect and it wasn't. The first day my in laws shower in the joining villa did not work. In fact, they suddenly had no water. In our villa, the shower had broken jets that kept falling off the walls. Some of the room was simply "tired" and in need of a refreshing. The worst part is that the villas had a strange smell. Initially, I thought it was the wood floors, but later I recognized it as more of a musty/moldy smell. They have wood floors in the bathrooms as well, and we wondered if, due to the wetness and humidity, it is a mold issue. However, the rooms were kept very clean and the maids did a great job. I hate to complain because we did love this resort. Just that they need to step it up a little bit in these areas. Do not go and expect a Four Seasons experience. In some ways, it is so much better and more of an adventure....but with such high prices, the rooms need a bit of a clean up, the smell being the biggest issue. The hotels main pool is very nice, quite large. Both restaurants were very good. Dinner at the Great House was excellent, with wonderful service. Once again, the staff was superior! St. Lucia is a beautiful island, and the setting of this resort is fabulous. The staff was kind and charming. They tried very hard to accommodate us, there were just a few issues that were frustrating. Read less
We stayed for 4 nights on the way back from another island in one of the larger villas within the resort. The views and position were spectacular with ocean and evening sunset framed by two... Read more impressive pitons with a jungle backdrop. The beach was one of the best we've been on. The colonial style main building is very in keeping with the resort theme. The Great Room main restaurant had very good food, typically expensive and the themed bars and common areas surprisingly trendy with edgy art work. The Bayside beach restaurant and Terrace breakfast area are much more typical with not much to differentiate them from other resorts except the views. We find the staff in most resorts in the Caribbean friendly and this was no exception, however we felt the service levels in the Bayside and Terrace restaurants could be improved. Staff at the Bayside certainly take their own sweet time and give off an indolent air. Our stay was marred building works next door to villa so that noise from 8am and a number of workmen overlooking us really interfered with our ability to use the villa. It also appeared that our villa had not recently been occupied and a number of maintenance issues meant some of the services did not work. Mosquitoes at our villa (which we found out was due to lack of spraying) also meant we couldn't sit on our terrace without wrapping ourselves in towels. We discussed these with the manager and accepted the compensation he offered. Our butler was an exceptionally keen young man who put in a lot of effort. I had a massage in the spa which was very nice set in the jungle. Read less