Caribbean Holidays

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  • Mon - Fri9am - 9pm
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TripAdvisor Traveller Rating

4.5

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Sugar Beach, a Viceroy Resort

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Prices from £1769

for departures on 03 Nov 2015

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This hotel's stylish accommodation is nestled within more than 100 acres of picturesque, landscaped rainforest leading down to a white sand beach between the world's most famous twin peaks. The Pitons are a UNESCO designated World Heritage Site and the hotel is surrounded by natural habitats. Down at the amazing beach, with gentle shallow water (perfect for small children) the snorkelling is incredible as the waters off Sugar Beach are part of the National Marine Reserve. The little ones have all the normal activities, as well as classes on the island's volcano and rainforest! The dining is celebrated and naturally there's beach waiter service for snacks and drinks. The new Luxury Beachfront Bungalows at Sugar Beach bring a new level of luxury to St Lucia. Just steps from the water's edge and on the white sands of Sugar Beach and sleeping two adults, these accommodations boast up to the minute contemporary style and furnishings with a relaxed beach vibe, private jacuzzi and unsurpassed ocean views. The Luxury Villas have more traditional plantation style furnishings, dark wood floors and contrasting white linens with the backdrop of the stunning Piton Mountains. All have private plunge pools and an outdoor living area. From Luxury Villas sleeping 2 adults up to the 2 bedroom Grand Luxury villas for extended families, these accommodations are simply breath taking.

At a glance

HIP Hotels Virgin Holidays + HIP Hotels bring you handpicked hotels that are the height of luxury & style in the most stunning of settings.
Hotel Platinum Hotel Luxury. And then some. Each hotel is carefully selected based on its unique character and quality of accommodation, cuisine & service.
  • Spectacular location
  • Stylish accommodation
  • Kids’ club
  • The Rainforest Spa

Where is it?

Between the famous Pitons, 10 min to Soufriére, 1 hour 30 min to Castries. Transfer time from airport: 45 min.

Larger Map

Room information

78 rooms, villas and luxury beachfront bungalows are scattered in 'hamlets'. All with balcony/terrace with plunge pool, air-conditioning, ceiling fan, complimentary Internet access, TV and film channels, tea/coffee maker, safe, bathrobes, hairdryer and umbrella. All rooms receive complimentary stocked mini-bar with basic, water, beers, soda . All other items carry a charge. Sugar Mill Luxury Rooms sleep max 2 adults.

Room Upgrade

Superior Sugar Mill Luxury Rooms - located close to the heart of Sugar Beach with views of the resort's lush gardens and palm lawn. Each one has a private walled garden, a plunge pool and also boast a private roof terrace - most with ocean and Gros Piton views, sleeping max 2 adults.

Luxury Cottage - sleeping max 2 adults.

Luxury Villas - all with plunge pool, sleeping max 2 adults.

Superior Luxury Villa - separate living room and plunge pool, sleeping max 3 adults or 2 adults and 2 children.

Grand Luxury Villa - separate air-conditioned living room and queen-size sofa bed, sleeping max 3 adults or 2 adults and 2 children.

Luxury Beachfront Bungalow - sleeping max 2 adults.

2-Bedroom Bungalow - sleeping max 3 adults or 2 adults and 2 children.

2-Bedroom Grand Luxury Villa - features 4-poster beds and full en-suite bathrooms with claw-foot Victorian bathtubs, 2 living rooms and 2 terraces, sleeping max 6 adults or 4 adults and 4 children.

Ocean View Grand Luxury Villa - with unobstructed ocean views, a large plunge pool, private patio, 4-poster bed, full en-suite bathroom with claw-foot Victorian bathtub, walk-in shower and personal butler service, seeping max 3 adults or 2 adults and 2 children.

Eats and drinks

3 restaurants: The Terrace serving breakfast, The Bayside Bar and Restaurant open for à la carte lunch and dinner, the Great Room for an elegant dinner with International fare. 4 bars:The Bayside Bar open 9.00am-11.00pm serving cocktails, beachside, under the almond trees. The Palm Court Lounge (open for afternoon tea and evening drinks ), The Cane Bar, a speciality rum bar serving lighter fare such as sushi, sliders, sashimi, and satay, and the Late Night Bar open from 6.00pm to late. (The Cane Bar and Late Night Bar are open to guests 18 years and older).

Fun and games

Swimming pool, fitness centre, The Rainforest Spa* with tree house treatment rooms and a specialist skin clinic. Kids' activities, kids' club for ages 5-12 years (field trips*). Tennis and volleyball. Water sports including Hobie Cats, windsurfing, kayaks and snorkelling. Scuba-diving and resort course available*.

Entertainment

Regular programme of daily activities and evening entertainment.

Handy stuff

Room service*. Hotel shuttle around the resort. Butler service. Dry-cleaning/laundry service*. Babysitting*. Beauty salon. Gift shop.

Additional information

Available at a supplement.

*Denotes local charge.

Full board and All Inclusive options available at a supplement.

Child ages are up to and including 12 years.

All Inclusive

All meals and snacks, all drinks by the glass (house brands, excluding bottled water). Some dishes carry a supplement on the dinner menu in The Great Room Restaurant. All activities and entertainment above unless otherwise stated.

Virgin Holidays platinum

Virgin Holidays platinum

“ Luxury. And then some. Whether it's for a special occasion or just "because", our Platinum hotels will give you the holiday experience of a lifetime.

Free Nights: Book by 20 Dec '15 and stay for 7 nights, pay for 6 (stay for 14 nights, pay for 12), for stays completed between 16 April-14 Oct '16 (based on room only). 

Non-combinable with any other offer. 

Kids Stay Free: Up to and including 16 years when sharing with at least one adult.

Any applicable offers have been calculated into the prices shown. Offers may not be combinable.

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Sugar Beach, a Viceroy Resort

  • What to Expect:
    • 5.0 Location
    • 5.0 Sleep Quality
    • 5.0 Rooms
    • 4.5 Service
    • 4.0 Value
    • 5.0 Cleanliness
  • Traveller Rating:
    • Excellent (509)
    • Very Good (116)
    • Average (33)
    • Poor (13)
    • Terrible (8)

We stayed here in Jan 15. Generally am happy but don't feel happy about the cost of the trip. We could have gone to Thailand or the Maldives for half of the price got lots more service/space/food and...

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4 of 5 stars
May 23, 2015 - ABLon

We stayed here in Jan 15. Generally am happy but don't feel happy about the cost of the trip. We could have gone to Thailand or the Maldives for half of the price got lots more service/space/food and... Read more activities. The resort and hotel are stunning. The staff well trained and accommodating at the hotel. The island people are very nice but I feel the sun has fried there brains. Must people are very nice but not that smart. The hotel management had done a good job filtering the locals out! I don't mind paying high rates for rooms or going in high season. Money is not the issue if I get the right service. Here am paying Burj Al Arab prices for half the deliverables. What really ticks be off is every dam thing is chargeable water by the beach "charge" fresh fruits in the room "charge" hotel car to the city "charge" when you pay so much for a room per night. Get away from me for asking me to pay for water. Like I said I don't mind spending but I feel like am having the money sucked out my neck here. There's hospitality and money hungry hotel management/owners they don't have the right mix. In all the 5* hotels I stayed at I never been ask to pay for dam water on each dam order on a separate bill I felt very disrespected. The food is terrible. They need to change the head chef I found insects in my salad twice. When you pay $120 for a crappy lunch you don't expect your lunch to be living. The evening Restraunt is boring and not good value. Go to Orlando's in Soufre much better food same prices!! The food is dull and the many small and no local seafood. Generally the resort and staff are amazing. Just remember the hotel only wants to drain your wallet and they are to obvious about it! I wish they did not make me feel like am getting bent over! Increase the already high room price by $50 per night and add a few small extras for guests. I did not feel like a guest by the hotel. The only reason i liked my stay is the staff and butlers are very attentive and the resort is very nice. But management need to change the insistent charge structure. I feel that next if I go again there will be a price tag on the toilet roll. I don't mind spending but the hotel makes me feel cheap and they ask you to sign for each dam order on the beach. Better bring your own pen. They make you feel like your just about to run out on them. Calm the hell down I see it's not the staff with the issues its management at owner level. What's most annoying is the dam push for them trying to sell you villas!!! I don't want a villa buying pack on my dam pillow you money hungry debt ridden hotel owners! Would recommend it's truly 5* but put up the prices and stop hunting the guests for small charges it's really annoying. Read less

5 of 5 stars
May 18, 2015 - TeresaLeitrim

We recently spent a few days here as part of our honeymoon. This place is amazing! The setting, service and overall experience were first class. The food was truly excellent in each of the... Read more restaurants. Already looking forward to returning! Read less

3 of 5 stars
May 17, 2015 - flowstorm - virginia

Sugar Beach is pretty, and staffed by friendly and helpful people. However, after 5, the concierge leaves and there is no onsite manager, so any problems are a fire drill, with clumsy resolution. The... Read more beach is green, the sand trucked in, and the terrain so steep that all movement within the resort requires shuttles. Also, the "butlers" are eager to please, but sloppy, double check any and all reservations they make. There are many many better resorts than this in the Caribbean. Read less

4 of 5 stars
May 15, 2015 - Hugh D - London, United Kingdom

As you will see from the other reviews, Sugar Beach is outstanding in many ways. The rooms are very spacious and have private decks and plunge pools. There is a 24 hour butler service, and the hotel... Read more provides two mobile phones pre-programmed to call them with any requests from anywhere. The location, between the Pitons, is picturesque and the beach a decent size with white sand and sheltered from waves. There is a large pool and the beach/pool area as a whole was not overcrowded by any means. We ate twice in the Great Room restaurant, the fine dining option, and the food was exquisite, genuinely international restaurant standard (while not being too "international" and formulaic.) The resort is spread over a wide area uphill from the beach, and many rooms are too far to walk (unless as part of a fitness programme!) However we never had to wait more than a couple of minutes for a shuttle to take us between room and beach or restaurant. However this expanse of property means the rooms do not feel too close together which is good. So, why not five stars? I guess I am being picky, but the service was almost too attentive, to the point of being overbearing. You cannot go fifteen minutes without being interrupted and asked if everything is alright. Sure, it is great they are concerned with ones welfare, but eventually it actually becomes too much. Better than never having any attention, granted, and it is of course a fine line. The only other minor criticism is perhaps the staff need to be reminded how all inclusive works. No, we are not going to add service to every single bill (for zero dollars) we are presented with. So do not look at each other and point (literally) at the people who have not added a tip - it is already in the significant price we have paid. This is always the danger when resorts allow both all inclusive and room only. Americans probably made up about 50% or the guests, so their constant 20-25% service on each check is going to prove attractive. And I was pretty glad we were all inclusive as everything in resort was seriously expensive once tax and service was added to the (U.S.) dollar price - on a par with an upmarket Manhattan hotel. In summary, the negatives are very minor, it is a really great place and you will not be disappointed. Read less

5 of 5 stars
May 14, 2015 - ameredithnyc - New York, NY

my husband and i visited sugar beach to celebrate his 30th birthday. prior to arriving, we booked a couples massage, obtained information about the meal plan option, and booked transportation two... Read more and from the airport. concierge was very helpful. upon arriving, we were taken right to our room and found out we were given a complimentary upgrade to a beachfront room! the room was amazing and we had our own lounge chairs and hammock right on the beach. i can't say enough about how peaceful it was to lay in a hammock right outside your room and hear the ocean. this hotel is in a beautiful location and the property is excellently maintained. every morning a team of gardeners were preparing the property. the food is excellent. i would highly recommend doing the meal plan. we found out that our room rate included breakfast and we asked our butler if we could do the lunch and dinner plan and still get the breakfast which was included in our room. he checked and came back and said that we could. i thought that this generosity set the tone for the trip. i did not feel that we were getting "nickel and dimed," and the meal plan included appetizers, entree, and dessert for lunch and dinner. i will say that the prices listed on the menu are VERY high. whether or not we ordered/ate enough to come out ahead in the meal plan is TBD, but mentally not having to worry about the prices was totally worth it in and of itself! some other highlights in no particular order: - we stayed 5/3-5/8 and this was a low time at the resort. i loved how peaceful it was and there was no issue getting a beach lounger in the shade or sun, table at any restaurant, and there were very few children. - the gym was a good facility and many water sports were complimentary - all staff are extremely friendly and go out of their way to ask how your day is going and if you're enjoying your stay - my husband is recovering from knee surgery so he asked the butlers if they could bring him a full ice bucket 2x per day so he could ice his leg. the butlers did so without fail, and even noticed that he was putting the ice in a ziplock bag, and then started bringing the ice inside the ziplock bag! the level of service here is amazing. - you get a sweet treat every night with your turndown service. homemade banana bread, cannelles, macarons! - bring enough sun screen and bug spray, as there's nowhere to buy it on the property - complimentary cans of soda, bottles of local beer, and water in the mini fridge - do not miss the spa. we had a couple's massage in a treehouse in the rainforest with it's own plunge pool and outdoor shower. throughout the amazing massage the sound of the running waterfall into the plunge pool was an extra bit of relaxation. all in all, a perfect vacation. i already miss this hotel! Read less

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