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  • Mon - Fri9:00am - 9:00pm
  • Saturday9:00am - 7:00pm
  • Sunday10:00am - 6:00pm

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At a glance

  • Spectacular location
  • Stylish accommodation
  • Kids’ club
  • The Rainforest Spa

Hotel facilities

Bar

Fishing

Fitness Centre

Scuba

Swimming Pool

Tennis

Wind Surfing

Beach Holiday

Half Board

Honeymoon

Wedding

TripAdvisor Traveller Rating

4.5

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Sugar Beach, a Viceroy Resort

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WEATHER HERE

This hotel's stylish accommodation is nestled within more than 100 acres of picturesque, landscaped rainforest leading down to a white sand beach between the world's most famous twin peaks. The Pitons are a UNESCO designated World Heritage Site and the hotel is surrounded by natural habitats. Down at the amazing beach, with gentle shallow water (perfect for small children) the snorkelling is incredible as the waters off Sugar Beach are part of the National Marine Reserve. The little ones have all the normal activities, as well as classes on the island's volcano and rainforest! The dining is celebrated and naturally there's beach waiter service for snacks and drinks. The new Luxury Beachfront Bungalows at Sugar Beach bring a new level of luxury to St Lucia. Just steps from the water's edge and on the white sands of Sugar Beach and sleeping two adults, these accommodations boast up to the minute contemporary style and furnishings with a relaxed beach vibe, private jacuzzi and unsurpassed ocean views. The Luxury Villas have more traditional plantation style furnishings, dark wood floors and contrasting white linens with the backdrop of the stunning Piton Mountains. All have private plunge pools and an outdoor living area. From Luxury Villas sleeping 2 adults up to the 2 bedroom Grand Luxury villas for extended families, these accommodations are simply breath taking.

Where is it?

Between the famous Pitons, 10 min to Soufriére, 1 hour 30 min to Castries. Transfer time from airport: 45 min.

Larger Map

Room information

78 rooms, villas and luxury beachfront bungalows are scattered in 'hamlets'. All with balcony/terrace with plunge pool, air-conditioning, ceiling fan, complimentary Internet access, TV and film channels, tea/coffee maker, safe, bathrobes, hairdryer and umbrella. All rooms receive complimentary stocked mini-bar with basic, water, beers, soda . All other items carry a charge. Sugar Mill Luxury Rooms sleep max 2 adults.

Room Upgrade

Superior Sugar Mill Luxury Rooms - located close to the heart of Sugar Beach with views of the resort's lush gardens and palm lawn. Each one has a private walled garden, a plunge pool and also boast a private roof terrace - most with ocean and Gros Piton views, sleeping max 2 adults. Luxury Cottage - sleeping max 2 adults. Luxury Villas - all with plunge pool, sleeping max 2 adults. Superior Luxury Villa - separate living room and plunge pool, sleeping max 3 adults or 2 adults and 2 children. Grand Luxury Villa - separate air-conditioned living room and queen-size sofa bed, sleeping max 3 adults or 2 adults and 2 children. Luxury Beachfront Bungalow - sleeping max 2 adults. 2-Bedroom Beachfront Bungalow - sleeping max 3 adults or 2 adults and 2 children. 2-Bedroom Grand Luxury Villa - features 4-poster beds and full en-suite bathrooms with claw-foot Victorian bathtubs, 2 living rooms and 2 terraces, sleeping max 6 adults or 4 adults and 4 children.

Eats and drinks

3 restaurants: The Terrace serving breakfast, The Bayside Bar and Restaurant open for à la carte lunch and dinner, the Great Room for an elegant dinner with International fare. 4 bars:The Bayside Bar open 9.00am-11.00pm serving cocktails, beachside, under the almond trees. The Palm Court Lounge (open for afternoon tea and evening drinks ), The Cane Bar, a speciality rum bar serving lighter fare such as sushi, sliders, sashimi, and satay, and the Late Night Bar open from 6.00pm to late. (The Cane Bar and Late Night Bar are open to guests 18 years and older).

Fun and games

Swimming pool, fitness centre, The Rainforest Spa* with tree house treatment rooms and a specialist skin clinic. Kids' activities, kids' club for ages 5-12 years (field trips*). Tennis and volleyball. Water sports including Hobie Cats, windsurfing, kayaks and snorkelling. Scuba-diving and resort course available*.

Entertainment

Regular programme of daily activities and evening entertainment.

Handy stuff

Room service*. Hotel shuttle around the resort. Butler service. Dry-cleaning/laundry service*. Babysitting*. Beauty salon. Gift shop.

Additional information

*Denotes local charge.

Full board and All Inclusive options available at a supplement.

Child ages are up to and including 12 years.

All Inclusive option

All meals and snacks, all drinks by the glass (house brands, excluding bottled water). Some dishes carry a supplement on the dinner menu in The Great Room Restaurant. All activities and entertainment above unless otherwise stated.

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Sugar Beach, a Viceroy Resort

  • What to Expect:
    • 5 based on 413 reviews Location
    • 5 based on 395 reviews Rooms
    • 4.5 based on 422 reviews Service
    • 4 based on 409 reviews Value
    • 5 based on 409 reviews Cleanliness
  • Traveller Rating:
    • Excellent (344)
    • Very Good (79)
    • Average (22)
    • Poor (8)
    • Terrible (5)

We have just returned following a 10 night stay at this hotel, which was fabulous. Everything was faultless. A beautiful resort complimented excellent and friendly service at all parts of the...

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5 of 5 stars
Jul 21, 2014 - Paul B - Cuckfield, United Kingdom

We have just returned following a 10 night stay at this hotel, which was fabulous. Everything was faultless. A beautiful resort complimented excellent and friendly service at all parts of the... Read more hotel, including the beach area. Great food at both the Bayside and the Great room which was a classical dining experience particularly if you sat on the veranda with nice views over the beach. We would like to thank the management and staff for this truely wonderful experience during our stay. P&C Cuckfield Read less

5 of 5 stars
Jul 17, 2014 - Liliang - Woodland hills California

Just came back from a week vacation at Viceroy Sugar Beach, nothing but compliments to the Hotel in general. Wynnel and Alex our butlers were outstanding, Michaela at the Bayside was just the best... Read more . Sorry I do not remember all names, but everyone was just amazing. The property is stunning! The location ideal! Paradise for all! Thank you for one of me best vacation ever. Read less

4 of 5 stars
Jul 15, 2014 - student_traveller05 - London, United Kingdom

We have just returned from a week's stay at the Sugar Beach. We are a family of four with two teenage daughters. The location of the resort is stunning and we couldn't fault it. Sugar Beach's... Read more position right on the beach was what led us to choose it over places such as Ladera and Boucan and at the end of the week we felt we had made the right decision. We ate at both other hotels and found them lovely but the lack of beach was very noticeable. We thoroughly enjoyed making the most of Sugar Beach's position on the beach, with sunbathing, swimming, snorkeling and a big variety of watersports, of which we used the catamaran sailing and the waterskiing. The rooms we stayed in, the luxury sugar mill rooms, were beautiful and spacious with lovely beds. The bathrooms are also great with big wetroom showers. We were extremely pleased with our rooms and the fact that the Sugar Mill rooms are next to the main body of the hotel means you don't have to worry about getting shuttles round the resort - everything is in walking distance! The overall appearance of the hotel is lovely - the pool was also spectacular. The Butler service the hotel runs is excellent - we couldn't fault it. It made planning excursions and activites extremely easy. Our butler Nysan was endlessly helpful, even arranging last minute trips when we had been indecisive. We were extremely impressed with his service. BUT the main problem we found was the service in other areas of the hotel, predominantly the Bayside restaurant. We were really quite disappointed with this restaurant - the running joke for lunch was that we should sit down an hour before we actually wanted to eat anything. The staff are undertrained and lack a lot of basic service skills, such as apologising when part of the meal arrives after the rest is finished! The service was extremely slow and often the food was not worth the wait. It's also a shame that everything is so overpriced - I understand paying more for expensive, well made food, but I definitely don't understand paying $10 for a bottle of water. Sugar Beach appears to have attempted to dramatically inflate the price of everything here and although it is a 5 star resort and you expect it to be expensive, people still don't enjoy being overcharged for basic things like water. It was really very cheeky considering the price you pay just to stay there. We would recommend heading out for lunch at least a few times in the week - we had two lovely lunches at Martha's table just down the road! Much better value! The breakfast is also poorly organised and overpriced. If you want to have one piece of toast and some fruit, you'll be charged $20 for a continental breakfast! A better breakfast system really needs to be organised - i was scared to touch things because one piece of cheese could see you being charged $28 for the cold delights buffet! Overall, we had a lovely stay and we very sad to leave and were given a lovely farewell by Nysan and Sherman. If the Bayside and breakfast were improved, we wouldn't have a bad word to say and we would definitely visit again despite this! Read less

5 of 5 stars
Jul 14, 2014 - ohara2786 - Philadelphia, Pennsylvania

Let me start by saying this was the trip of a lifetime and I can't possibly understand how some reviewers found things to complain about in regards to Sugar Beach. We stayed from 7/2-7/10 in room... Read more 801 (luxury villa) and from the min we got there to the min we left we were treated like royalty. I am going to break the review into several parts and provide as much information as possible because I like many I am sure spent months reading the reviews in anticipation of my visit. Arrival/Check In: We were picked up at the airport by a private car which was set up through my travel agent and I highly recommend going this route. I was anticipating the drive from hell after reading some reviews, but I was pleasantly surprised how mild it actually was. The car and driver definitely contributed to the ease of the drive- our driver informed us that we were in St. Lucia now so "we take our time" which he did. I don't think he got above 30 mph the entire drive which made it smooth and helped us to take in the landscape on the way to the resort, the drive was about 45 min ( plus he had a cooler full of beer and water for us as well) When we arrived at our resort we were informed that our villa was ready for us and we were driven right to our front door where we were met by our butler who checked us in which took all of 30 seconds. At that point we wanted to check out the property so our butler arranged a tour for us with Sherman who we began to refer to as the "Mayor" of Sugar Beach- He is hilarious and always remembered our names and couldn't have been more helpful throughout our entire stay. Villa: We stayed in Luxury Villa 801 which was incredible- I was a little disappointed when we arrived and I noticed we had somewhat of an obstructed view of the ocean and Pitons due to the foliage surrounding our villa, however it provided a lot more privacy then most of the villas I saw throughout the week. By the end of the week after surveying the property we couldn't have asked for a better spot, no one could see into our plunge pool or back deck which made it feel private and secluded which we loved. The bathroom is amazing and stocked with Neil George products so their is no need to bring lotion, shampoo, soap, ect- The shower could fit a family of five and is roughly double the size of my apartment bathroom back home. I won't get too much into the villa as the pictures on the website are 100 accurate and if anything don't do the villas enough justice. The bed was the most comfortable bed I have ever slept in and had my wife searching for a manufacturer tag so we could buy one when we got home. The back deck and plunge pool were great, at night we would order apps at the beach bar and bring them back up with us and sit and have our own happy hour. One note would be to make sure to keep doors and windows closed during the twilight hours as our rooms would start to fill up with bugs if we left anything open ( not a big deal as the room is sprayed at turndown). Butlers: First and foremost I want to express my wife and I's deepest thanks to our butler staff that truly made this the trip of a lifetime for us. Mikel (sorry if I spelled it wrong) Jose, and Gus were there for anything we needed throughout the entire trip- They set up taxis, ironed clothes, had wine and champs waiting and chilled for us every night when we got back from the beach, dinner reservations, made change for us, set us up with movies to watch at night, ect. They made us feel like we were the only ones at the resort except for the fact that they service 15!!!!!! other rooms. I also wanted to just give a quick shout out to Gus who simply went above and beyond his responsibilities to make sure our trip was memorable, If you are staying I would suggest staying in the 800's because the butler staff is great and they work incredibly hard. Food/Service: Let me start by saying my wife and I live in the city and eat out all the time and the food at the resort was delicious by our standards- You need to keep in mind while you are at a five star resort you are not dining at a Michelin 5 star rated restaurant. The food is very very good and we enjoyed every meal we had (so much so that I gained 8lbs). The are 3 options for dinner the Bayside, the great room, and the cane bar. The great room is the most formal of the three and requires long pants for the men. Food is excellent and I felt that if you have no problem with seafood and different meats that the variety was just fine for an 8 night stay. The bayside is a little less casual (dress shorts for the men) but the food is still very upscale- Make sure to hit the BBQ on Friday night which was definitely the best meal of the week for us. The cane bar offers sushi which we usually hit before dinner for one or two rolls. Lunch can be ordered at the beach, the bayside, or the beach bar. We preferred the beach bar for lunch as it was a little less formal than the bayside, lunch was excellent as well. Drink on the beach were great and the attendants are around asking you if you need anything roughly every 10 min- Hillroy was great on the beach and took care if us all week. As far as some people complaining about dinner and lunch service being slow I can understand it to a certain extent. It is a little disjointed especially at breakfast- it just seems that rather than tasking 2 people with an area or assigned tables all the staff is all over the place at once. One person takes the order, one person does drinks, one person brings the food, one person clears the table, ect and there at times seemed to be a lack of communication between the staff. That being said you are on vacation and for the most part at this resort I would say 80% were on their honeymoons so enjoy the time and don't let it get you upset. I couldn't have been happier getting to take my time and enjoy my dinner and conversation with my new wife. You are on island time in St. Lucia and it is definitely not Philadelphia time or NYC time, but guess what we are guest in their country and this is their way of life (everyone there is extremely helpful and kind so maybe they have the pace of life right?) Staff: Overall I have never encountered a more dedicated and kind group of people in my life they truly made the trip worthwhile for us. Tours: We were on our Honeymoon and having started the trip with 3 days in key west we pretty much relaxed the whole time- We did take the sunset cruise the resort offers which was great. we also had Gus hire us a car which was $70 US to take us around to the sights for a half day (9-1) We visited the sulfur and mud baths which we thought was cool and the gardens in Soufriere which my wife enjoyed. I would not recommend taking the water taxis on the beach to Soufriere as there is not much there to see at all I would stick with taking a taxi our for a morning tailoring the trip for yourselves (ask for Dylan he was a great guide) If you do the mud and sulfur baths get their EARLY we got there at 9am and were the only ones there when we left at 10:30 there were 50 people trying to squeeze into a pool the size of a hot tub. Misc: We got a call from our travel agent 2 months before departure informing us of a special going on for the AI meal plan and I am very happy we went that route. Listen lets not kid ourselves Sugar Beach is not cheap and that doesn't change when you go to eat. We definitely got our moneys worth and then some- when we did the math between breakfast, lunch, dinner, and drinking we were close to 700-850 US a day. If we didn't have the AI plan it would have made the trip much less fun and a little stressful as we would have been watching our money the whole time. With the AI plan everything is done when you arrive and you just get bills that say 0 after every meal. With the AI plan it also includes the service charge and tip however we always tipped on top 5 or 10 bucks. If you are unsure of where to stay I can't recommend this resort enough. We are beach people and I can tell you right now it was easy to tell who the people from Ladera were because they were the people that looked miserable laying on towels at the beach because they have no beach at their resort. I was between several placed before booking sugar beach and I knew the min I got their that I made the right decision! What a great trip and we will be back again Read less

5 of 5 stars
Jul 13, 2014 - Joe L - Syracuse, New York

My family traveled to St Lucia July 1 - July 8, 2014 and stayed at Sugar Beach in two lovely luxury villas (303 & 305). We were fortunate to have beautiful weather for the majority of our stay... Read more . Sugar Beach is a lush property nestled in the rainforest and tucked between the iconic Pitons. Remotely located I should add. The vegetation on property enhanced the tropical feel. Flowering plants, ferns, fruit and nut trees were bountiful. It was a feel that was missing from our last Caribbean vacation to St Maarten. The Villas Our 300 section villas had wonderful views of the Pitons and the sea. In fact, our 305 unit was located at the base of a Piton and it was if you could reach out and touch it. Each villa had a spacious Patio with plunge pool and lounge furniture. Our patio was surrounded by plants that attracted wonderful little hummingbirds in abundance and watching them became a part of my morning coffee ritual. The rooms were spacious and the design was exactly as it appears in pictures on the web site. Though some maintenance is needed. Our 305 unit had a small leak in the ceiling during heavy rain fall. Some fresh paint is needed inside and out. The bathrooms are oversized and luxurious and the Neil George bath and skin products were pampering. The mini bar was well stocked with drinks and snacks and featured a Nespresso coffee machine (which I purchased upon my return home). The units had ceiling fans and A/C which kept the heat from being unbearable. Beds and pillows were quite comfortable and aided in good sleep. Service I read previous reviews that suggested the service on property was inconsistent. That was not our experience. The SB staff from the beach staff to restaurant staff to tuck tuck drivers to butlers were friendly, courteous and professional. There wasn't a moment that I can recall that we didn't feel welcomed or our business wasn't appreciated. Our butler service was amazing. I have nothing to compare them to but I'm willing to bet that the 300 section butlers are the best SB has to offer. Particularly Swamed and Greg. They assisted with both on-property and off-property services and provided extra touches that made us feel special. We wanted to plan a little surprise party at our villa for our daughters and Swamed went the extra mile setting it all up. He created a wonderful setting on our patio with table cloths, flower petals, candles and tiki torches. He even sprayed to keep the bugs away. Both Swamed and Greg helped arranged the food we wanted and we had a grand time bringing our vacation to an end. I can't say enough about Swamed and I'm pretty positive that he represents the very best that SB has to offer. The four of us enjoyed spa services at the Rainforest Spa. Perhaps the most unique spa I've ever visited. Beautifully situated in the rainforest, the spa was exotic and well appointed. Check in and check out was easy, the staff welcoming and talented. It was one of our favorite on-property experiences. You get around the property via tuck tuck drivers. They were always on time, friendly and helpful. We never waited long for a ride at all. While the property is situated on hilly terrain, the walk from the 300 section down to the beach area wasn't bad at all. It allowed me to take some to enjoy the beauty of the property. The beach staff was attentive. Each morning they gathered four lounge chairs for us, delivered cool, scented towels and refreshments. Ordering food and drinks was effortless. The beach itself was beautiful but on the small-ish side. If you are the type that likes to take long walks on the beach, it ain't happening here. Luckily, I'm not the type. Opportunities and Issues While we had a wonderful time and I rated this experience "excellent", there are some opportunities for improvement. For starters, most of the lounge furniture around the pool and beach is showing significant signs of wear and tear. Much of it was torn and soiled. The property is full of nice private "chill-out" spots but at times I didn't want to sit for fear that my clothes would too become soiled. I expected more out of a property of this caliber. The staff at the beach did spread towels over the loungers and that was extremely helpful. Restaurant service in all restaurants was slow. Too slow. I'm aware of the philosophy that "you are on vacation so no need to rush." I couldn't disagree more. Good, efficient service is a must no matter the place or occasion. While the views from all of the dining centers is excellent, I don't want to spend time waiting for a check when I could be spending it on the beach or relaxing in my villa. The quality of the food is inconsistent among the restaurants and not much of it is fit for foodies. Our best experiences were at the beach (the octopus tostadas were delicious) and at the Bayside restaurant (ribeye steak was cooked perfectly). The Great Room experience was less than great. It was so dark that I needed to use the flashlight on my phone to read the menu. And the food, given the price point, lacked flavor and creativity. I for one didn't travel to the Caribbean to eat Italian food. I would love to have experienced fine-dinning versions of native food that utilized locally sourced ingredients. The same goes for the Cane Bar and sushi. It's a confusing concept. Most of the food is pricey but we planned for that. However, $9 glasses of orange juice at breakfast was just plain taking advantage. We opted to skip the all-inclusive plans because we just don't eat and drink like that. Four of us for the week spent roughly between $2,500-$3,000 including mini bar charges, drinks and food. Far less than what 4 people on an A/I plan would have cost. We didn't feel like we missed out on anything that we wanted. There were some issues with the daily holds that they were placing on our bank card. The amount of the holds were far outpacing our actual spending. We bought it to the attention of the front office and it was take care of immediately. Must Do Spa service at the Rainforest Spa Morning Yoga - the view of the beach from the sun deck is spectacular (though the yoga instructor kicked my butt) Black & White party at the Cane Bar - music and crowd was the most energetic of the week. Snorkel - the marine park at the base of the Piton was fantastic. I saw some amazing sea life including a school of cuddle fish. Dine off property at least once or twice - we dined at Dasheene and the Rainforest Cafe - both excellent dining experiences. Sunset cruise or something similar - we chartered a sail boat and sailed up and down the coast. Bottom Line I rated this experience "Excellent" because, despite the opportunities mentioned above, Sugar Beach made us feel welcomed and at times pampered. My family concluded that it was the best vacation that we ever had. At the end of the day, that's what matters. Read less

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