Sheraton Vistana Villages

International Drive, Orlando

Virgin rating

The hotel

At this impressive resort on the quieter, southern end of International Drive you can choose from either a One or Two Bedroom Apartment. These beautifully decorated apartments are just a 5-mile drive from Walt Disney World Resort and only around a 15-minute drive from Universal Orlando Resort™. When you are not sampling the delights of the parks, you can choose between three swimming pools including one with a cool pirate ship, waterfalls and rocks. Or enjoy tennis, table tennis or one of the many other pursuits available. There are organised activities for kids, too. Food wise, you'll find a lovely coffee shop and deli as well as the Breeze Bar and Grill which serves breakfast, lunch and dinner.

Amenities

  • Tennis
  • Families
  • Bar
  • Fitness Centre/Gym
  • Free Parking
  • Internet Access
  • Laundry Service
  • Restaurant
  • Safety Deposit Box
  • Swimming Pool

Where is it

Located at the quieter, southern end of International Drive. 5 miles to Walt Disney World Resort and 15 minutes to Universal Orlando Resort™. Just minutes from the Orlando Premium Outlets. Driving time from airport: 25 minutes.

Hotel information

1-Bedrom and 2-Bedroom Apartments all with washer/dryer, TV, WiFi, safe, iron and board. 

1-Bedroom Apartments have a kitchenette with fridge, microwave, cooktop, dishwasher, coffee maker, toaster, and living room with queen-size sleeper sofa, sleeping maximum 4 adults or 2 adults and 2 children.

2-Bedroom Apartments have a balcony or patio, a fully-equipped kitchen with washer/dryer and dishwasher, living room with queen-size sleeper sofa, 2nd bedroom with 2 double beds or twin beds, TV and CD player and luxurious whirlpool bath in master bedroom. Apartments with the 2 double beds sleep maximum 8 people. Apartments with the twin beds sleep maximum 6 people. 

Complimentary parking. The I-RIDE Trolley, which runs up and down International Drive, stops outside the hotel.

Breeze Bar & Grille restaurant open for breakfast, lunch and dinner, market place with deli, pool bar and grill and coffee shop.

3 swimming pools (1 with a pirate ship), whirlpools, fitness centre, basketball, sand volleyball, organised activities for kids and adults (some have a local charge), kids' playground, tennis, pool tables, table tennis, walking paths, picnic areas and gas grills throughout the resort .

Gift shop. Weekly housekeeping. Concierge service. Complimentary WiFi available.

Please note: this resort does not accept cash payments.

*Denotes local charge.

Please note: car hire is recommended due to the location and proximity of local facilities.

Please note: Each hotel has their individual room cleaning operation, which may mean your room isn't serviced every day, please check with the hotel reception team on arrival for further details.

Please note: The Bella pool area will be closed for refurbishment from 2 Jan - 25 Jan '24. During this time, the 3 other pools are expected to remain open.


Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (3663)
  • Very good (1878)
  • Average (596)
  • Poor (317)
  • Terrible (298)
Image of the Tripadvisor rating Need to know where to stay

Mar 19, 2024 C F

This isn't a bad resort. It has 3 very nice pools, free parking, and it's close to everything Orlando and the surrounding area has to offer. I am a vistana owner at this resort, and this is the second time I have stayed here. The first time was in the Key West section which was fairly new, very clean and quiet. This recent stay, we were in the… Read more
This isn't a bad resort. It has 3 very nice pools, free parking, and it's close to everything Orlando and the surrounding area has to offer. I am a vistana owner at this resort, and this is the second time I have stayed here. The first time was in the Key West section which was fairly new, very clean and quiet. This recent stay, we were in the St Augustine section. It wasn't terrible, but it was definitely older and in need of an upgrade compared to Key West. Furnishings are old and have evidence of many spills and wear and tear. The room was also not very clean when we checked in, and it was definately louder in this area. Although it was not as nice as our 1st stay, it didn't ruin our vacation and it was fine for what our needs were at this time. The pool in St. Augustine is geared towards kids. It has a large pirate ship and I believe water slides as well. We went to the other pools and let the kids have all the fun at this pool. The resort looks huge on a map, but it is very easy to walk from one pool to the another in only a couple of minutes. It seems that the key to a good stay here is doing your research before hand. Try to book the room type in the resort section (or "village") that is best for you. If you are booking through the vistana site, then it is clearly stated what village and room type it is that you are reserving. If you are booking through the hotel website, then I don't know if you have as much information available. The one concern that I have about where this resort is located, is that it is very difficult to make a left hand turn out of the resort and on to international drive. It is basically like trying to turn onto a 4 lane highway full of speeding cars. There are no traffic lights or stop signs at this resort's entrance/exit. The cars also back up in the left turn lane, because it can take a long time to find an opening to turn without getting into a car accident. My tip is that if you need to turn left, instead turn right and then make a U-turn at one of the designated areas, although that can be a bit dangerous as well. The resorts in the area really should push the city to install some traffic lights at this end of International drive. Some resorts have traffic lights and some, like this one, do not. Read less
Image of the Tripadvisor rating Highly Recommended, Clean, Friendly Resort (3 generations recommended, we travel often)

Mar 14, 2024 Bagwilltravel55 Toronto, Canada

Excellent experience during March Break Week, 2024. We have a 3-bedroom unit (2-bedroom, plus a connecting 1-bedroom unit). The units are very clean, full kitchen plus a kitchenette, barbecue grills located throughout the property, scheduled activities throughout the day and early eve, St Augustine pool is warm for the kids, and friendly helpful… Read more
Excellent experience during March Break Week, 2024. We have a 3-bedroom unit (2-bedroom, plus a connecting 1-bedroom unit). The units are very clean, full kitchen plus a kitchenette, barbecue grills located throughout the property, scheduled activities throughout the day and early eve, St Augustine pool is warm for the kids, and friendly helpful staff. The electrical outlets in the bathroom weren’t working when we arrived on late Saturday afternoon. Juan King from Engineering fixed them within 20 minutes. The dishwasher needed a part replaced and Joshua Torres from Engineering fixed it right away and then returned an hour later to ensure that it was working okay. Both Engineers were professional, and helpful. The unit has new pans and toaster, blender, lots of towels, and other equipment mentioned by others. We saw that they were putting new mattresses in some units. The property is well maintained. Various sports depending on ages of users, e.g., basketball, sand volleyball, shuffleboard, pool tables, ping pong, etc. Poolside nachos were good, as were the drinks. Need to bring own metal tongs and spatula if using barbecue. Basket style coffee maker, plenty of filters provided. Highly recommended, fun and friendly place to stay. Read less
Image of the Tripadvisor rating Would not recommend

Mar 12, 2024 E6034TKdonnar Keyport, New Jersey

I haven't been here in years as we have traded our timeshares for other locations. We wanted to go to Disney and this location is about 15 minutes away. We had two units a one bedroom and a two bedroom. Both rooms were not ready at 4pm check in. Their check in procedure is the worst property I've ever seen. They tell you the room isn't ready… Read more
I haven't been here in years as we have traded our timeshares for other locations. We wanted to go to Disney and this location is about 15 minutes away. We had two units a one bedroom and a two bedroom. Both rooms were not ready at 4pm check in. Their check in procedure is the worst property I've ever seen. They tell you the room isn't ready after you waited 45 minutes in line and then say they are going to text you when it is. They didn't. The line for check in was out the door. Manager makes an announcement he is coming out to give out keys and never returns. So we waited in line again, rooms not ready and waited more. I still can't believe how owners and guests were treated. We finally get into the rooms. Day 2 we had issues, the two bedroom had stains on the comforter, clogged shower drain, broken dishwasher and dryer wasn't working. I called the front desk at 9:30 pm and told a girl named Josie, said we are exhausted so can you send someone in the morning after 9 AM to fix the problems as we will be gone at that time. Josie never put the message into engineering for the next day. At 11:30 pm we heard someone in our unit and freaked out. A man had entered, opened the door because we didn't answer and entered our unit. Do not disturb was ignored. We were all woman and started screaming. Never got back to sleep that night and we lost a day of vacation. I called the front desk and was told Josie never properly entered the service call correctly. Apparently a do not disturb doesn't mean much here. We kept it on our unit and they entered again leaving a note to call management about our situation. So we did was kept on hold 20 minutes for them to find a manager. Spoke to Chad who had no follow through as I had to keep calling him back. They gave us $150 to spend in food and 40,000 points to spend in a hotel. Wow thanks Sheraton Vistana Villages, so generous after causing us so much anxiety. Shame on management. I would never recommend this place. Management is awful. Never have I ever experienced such disrespect at a Vistana property. Read less
Image of the Tripadvisor rating No housekeeping, poor communication amongst staff, and incompetent management.

Mar 11, 2024 Bob R Lancaster, Pennsylvania

Our family of 4 stayed in a two bedroom suite for 8 nights -- checked in on a Saturday and checked out Sunday the following weekend. Our stay was centered around spending every day at the Disney parks; usually between 9am and about 9pm we were not in the room. The place was nice -- 4th floor with a view of one of the ponds. We were a short walk… Read more
Our family of 4 stayed in a two bedroom suite for 8 nights -- checked in on a Saturday and checked out Sunday the following weekend. Our stay was centered around spending every day at the Disney parks; usually between 9am and about 9pm we were not in the room. The place was nice -- 4th floor with a view of one of the ponds. We were a short walk from the main pool, reception, and restaurant. I appreciated that we were not right in the middle of the resort where it would've been noisier. One small detail I really liked was that the resort did have a couple of EV charging stations -- free to use. We rented an EV for this trip and I didn't have to go anywhere else to recharge. There was one person really hogging one of the chargers, but whatever -- I managed to return our vehicle nearly fully charged without having to leave the resort. Where we ran into a problem at this resort was with housekeeping and guest services, as well as management. As part of the package we purchased, housekeeping services were to be provided every other day during our stay -- Monday, Wednesday, then Friday -- we had received no housekeeping at all until our very last night (Saturday) after returning from being out all day and having to complain to the front desk. That's 8 days without fresh linens, and a cleaning. To be clear, housekeeping showed up on Monday morning and I turned them away since we had only been there for about a day and a half. I only requested new batteries for the TV remote -- those didn't show up until late in the week after calling guest services and complaining. Wednesday, nobody showed up at all. Friday, somebody knocked early and I told them to come back in 20 minutes -- they never did. At this point we were basically out of fresh towels, had no more trash bags for the kitchen, and really needed a fresh set of linens. After returning to the resort late Friday night and finding that nobody had replenished the towels, changed the linens, or cleaned the room, I called the front desk. I got a lot of excuses about why housekeeping didn't show up and was told they'd at least have some fresh towels and trash bags for the kitchen sent out. 45 minutes later, maintenance guy shows up -- he asks if we were locked out of the room. No towels, no trash bags. At this point, I had to walk to the reception area. The guy I spoke with there was friendly, had the fresh towels, trash bags, and batteries sent to the room, and assured us that housekeeping would be there on Saturday. He informed us that if we wanted to speak with a manager, somebody would be in the following morning. Saturday morning, I go in and speak to the manager -- assistant director of something. I had to explain once again the problem we've had with housekeeping -- apparently the people I spoke with the previous night had left no record of it for her. She was very apologetic, credited us back a small amount, assured us housekeeping would be cleaning our place that day while we were out. Off to Disney Springs we go. Would you like to take a guess at the state of the room upon returning Saturday evening? That's right -- still as we left it that morning. No housekeeping. At this point, my wife and I were just beyond frustrated. We had planned to cook a meal in the room for our last night, but those hopes were dashed because I had to spend the next hour dealing with guest services, waiting around for the housekeeping manager, and having to express my disappointment to a guest services "leader" who tried very hard to not speak with me at all. Yes, I had to explain the entire situation for a third and fourth time Saturday night and then had to vacate the room while it was being cleaned. Finally, a clean room. I had to sacrifice a couple of hours, a pound of salmon, a bag of green beans, some brown rice, and then spend about $100 to eat at the resort restaurant by the pool. But hey, at least the room was clean for our very last night there after an 8 day stay. I was going to leave this at a 2/5 rating since the resort itself is fine, had no real issues with any of the amenities, other staff, or the room. However, having to write this review and sort of relive the frustration at the end our vacation, brought on by the surprisingly consistent incompetence of guest services, management, and housekeeping I'm just going with 1 out of 5. We should have just booked at a Disney resort, which is exactly what we'll do next year. Read less
Image of the Tripadvisor rating Terrible customer service given the run around for two months

Mar 10, 2024 Joe M

Room invested with roaches that were on our food, dirty dishes in the sink , in the kitchen cabinets After advising hotel been passed around to 3 different managers and no one ever responded to resolve the issues caused by the bugs which also were near our luggage