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Open today: 9:00am - 9:00pm

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  • Mon - Fri9:00am - 9:00pm
  • Saturday9:00am - 7:00pm
  • Sunday10:00am - 6:00pm

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At a glance

  • New Resort
  • 5 restaurants
  • Spa
  • Live Entertainment

Hotel facilities


Fitness Centre

Hot Tub

Internet Access

Swimming Pool


All Inclusive

Beach Holiday

TripAdvisor Traveller Rating


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Hard Rock Cancun

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Rejoice rock n’ roll lovers, we’ve found your perfect Caribbean resort. Formerly the Cancun Palace, this hotel has been given the Hard Rock upgrade and keeping with tradition contains all the rock memorabilia you would expect including a jacket worn by Elvis Presley. There is a fabulous, meandering lake-style pool which features gorgeous ocean views and two swim-up bars. There’s an array of dining options to choose from including local Mexican specialities and a Brazilian steakhouse, which you can then follow with a show at the on-site theatre. All rooms have been refurbished to include special rock star twists and paraphernalia adorning the walls, there’s a double Jacuzzi in the bedroom and either ocean or lagoon view to check out your adoring fans below. There are some special kids clubs catering for all ages of children, including the brand new Little Big Club for your little ones. There is an on going schedule of live concerts, celebrity appearances and other exciting onsite activities. But if you just want to soak up the Caribbean sunshine from your private balcony, or recharge poolside, that’s fine too. Whatever makes you feel like a rock star.

Where is it?

On the white sands of Cancun and just a short stroll from Cancun's main shopping and entertainment area. Transfer time from Cancun airport: 30 min.

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Room information

601 rooms and 1 Rock Star Suite on 12 floors with lifts. All with air-conditioning and balcony or terrace, 32” flatscreen satellite HDTV, telephone, mini-bar stocked with soft drinks and local beer, liquor dispenser, coffee maker, in-room safe, alarm clock, hairdryer, iron and board and bathroom with double Jacuzzi tub. Deluxe Gold Rooms with 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children.

Room Upgrade

Deluxe Gold Room as above but with view of the Nichupte Lagoon.
Deluxe Family Room, exclusively for families is 2 interconnecting Deluxe Gold Rooms with 1 king-size bed and 2 double beds. Family amenities include Xbox® 360 and DVD Player, special room service menu for kids and slippers and robes for kids.
Rock Suite Platinum, sleeping 6 adults or 4 adults and 2 children.
Deluxe Platinum Club Room as Deluxe Room with 1 king-size bed or 2 double beds, sleeping max 4 adults or 2 adults and 2 children and with guaranteed ocean views and Virgin Holidays exclusive club benefits which are as follows:
-Lounge access at your UK departure airport (from 2015 onwards)
-VIP check in with welcome cocktail
-VIP bracelet for Access to VIP beach
-Guaranteed Ocean View Room
-Premium brands in minibar and snacks
-Pillow menu and Aromatherapy in room

Eats and drinks

The Market, (International buffet open for breakfast, lunch and dinner) Frida, (Mexican à la carte restaurant open for dinner) Zen, (Japanese à la carte and with Teppanyaki tables, reservations required only for Teppanyaki tables, open for buffet breakfast and à la carte dinner). Ciao Italian restaurant (open for buffet breakfast and à la carte dinner) Ipanema, (Rodizio Brazilian steakhouse open for dinner) Pizzeto, (brick-oven style pizza restaurant open for lunch) 2 swim-up bars, pool bar and lobby bar.

Fun and games

1 outdoor swimming pool with kids section. 2 outdoor Jacuzzis (adult only). Rock Spa with 17 treatment cabins. Fitness Centre with sauna and steam room. Beauty salon. Kids' club (4-12 years) with dining room, video and game room, air hockey, table soccer, mini-cinema, trampoline and an outdoor water paradise with kids' pool, flumes and slides and Little Big Club. 1 lit tennis courts and 1 basketball court. Table tennis. Sound of your Stay® program-borrow a guitar and jam in your room with the Ludacris headphones to keep the noise under control or simply download a free themed 15-song playlist to relax with your choice.


Daily scheduled activities including Spanish lessons, dance lessons and water volleyball. The Show Theatre with evening shows and bar service. Kids show once per week with celebrity cartoon characters, once a week.

Handy stuff

Rock Shop. Laundry service*. Free WiFi. 24-hour room service*.

Additional information

Dress Code: Smart casual for dinner

*Denotes local charge.


Good general access around the property: properties that offer good general access for those guests who are able to walk short distances and can manage up to six steps. The Virgin Holidays Special Assistance Team can be contacted by e-mail at or call us on 0844 557 3998, Monday-Friday 9.00am-5.30pm.

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Hard Rock Cancun

  • What to Expect:
    • 4.5 Location
    • 4.0 Sleep Quality
    • 4.5 Rooms
    • 4.5 Service
    • 4.0 Value
    • 4.5 Cleanliness
  • Traveller Rating:
    • Excellent (1709)
    • Very Good (569)
    • Average (258)
    • Poor (112)
    • Terrible (75)

Vacationed at Hard Rock Cancun Septemer 13-20th-2014- Great vacation!! Food and staff were great!! Romantic dinner was fabulous! Rented a cabana one day! A little disappointed with this!Poor service...

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5 of 5 stars
Oct 23, 2014 - Holly H - Painesville, Ohio

Vacationed at Hard Rock Cancun Septemer 13-20th-2014- Great vacation!! Food and staff were great!! Romantic dinner was fabulous! Rented a cabana one day! A little disappointed with this!Poor service... Read more ! People in regular chairs rec'd better service than us! Rec'd birthday cake at the pool and everyone sang Happy Birthday to me!! It was a nice & unexpected surprise! Our room was nice! We booked through a member! We are usually up high but this time on 4th floor! didn't receive usual perks such as towel art,fruit etc but was still nice! If i had to pick the staff STAR OF THE WEEK it would be Klaudia at the pool!! SHE MADE OUR WEEK!! Thanks Klaud for everything!! Coming back soon!! Read less

5 of 5 stars
Oct 23, 2014 - Paul D - Palm Springs, California

You must plan a visit to this hotel. The staff, from Sammy from Miami at the Bell desk to Jose at Check-in are amazing. We just returned from our honeymoon and cannot say enough about the staff. We... Read more dined at Zen, their Asian concept and loved it. Sit at the bar, Miguel and Angel will take great care of. Try the sushi and Sashimi. As fresh as can be. We also dined at Ciao, their Italian concept. Talk about great food. The tuna was simply superb. Perfect medium rare with balsamic and bacon. Genius move on Chef Francesco's part. Erik, the manager is so kind and remembered us the second time we ate there. We had Carlos Gonzalez and his work partner Daniel as our servers. Best attention to detail from service in a LONG time. Carlos is the great young server, Daniel is like me, old school and it shows in his attention to his guests. I left my debit card in the ATM in the lobby. Talk about not paying attention. The concierge desk, I am so sorry that I didn't write the names of the four, YES 4, people who not only helped me, but actually called our credit union in the states on Tuesday, October 22nd in the middle a hectic afternoon to help us. AMAZING!! Of course, a little out of the hotel fun was had, we explored Xichenitza during our stay as well as did a little parasailing and jet skiing. Must do's if you're there. It can call be arranged for you at the travel planning desk and billed directly to your room. If you want a great hotel at a great value with amazing staff, this is the place to go to in Cancun. Read less

4 of 5 stars
Oct 23, 2014 - Salvador S - Aguascalientes, Mexico

All the staff is super professional, helpful and friendly. The hotel seems to be brand new, the rooms are quite comfortable and well equipped. The swimming pool and the beach were both very clean... Read more , which is a big thing since the hotel was quite crowded. Beverage service is very good for an all-inclusive but the food could be improved. The bar inside the hotel seems a bit small for the amount of people that congregate there, the one in Hard Rock Hotel Puerto Vallarta is much bigger and comfortable. In general it was a very pleasant surprise since I never hold high expectations for All-Inclusives. I don't think people should go there as families, the music is loud at the swimming pool as it should be, and there's always something going on. It really should be targeted as an adults-only place. Read less

5 of 5 stars
Oct 22, 2014 - Sarahbear24

I recently stayed here for 2 weeks with 2 friends and it was absolutely amazing! As soon as you walk into reception it smells lovely, your bags are taken to your room and we checked in fairly... Read more quickly. We had a ocean view room which I would recommend, room was tidied and changed everyday, fresh towels and refill of drinks. Pool area was very clean, like the whole of the hotel, good amount of things going on or music playing. Staff working in pool areas, bars and restaurants were all amazing and very friendly. We would definitely be coming back next year!! Read less

5 of 5 stars
Oct 22, 2014 - teresaangels - Cancun

we had a very good experience, was my sister 50 b-day, my nephew b-day and my aunt b-day we had an expectacular time, every body was so nice the guys who work with the spectaculars dancers was great .... Read more Read less

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