Mexico Holidays

0344 557 4321

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  • Mon - Fri9am - 9pm
  • Saturday9am - 7pm
  • Sunday10am - 6pm
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Hotel facilities

Hotel with a barBar

Hotel with a fitness centreFitness Centre

Hotel with a hot tubHot Tub

Hotel with internet accessInternet Access

Hotel with a swimming poolSwimming Pool

Hotel with tennisTennis

Hotel with All InclusiveAll Inclusive

Hotel for a Beach HolidayBeach Holiday

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Hard Rock Cancun

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Rejoice rock n’ roll lovers, we’ve found your perfect Caribbean resort. Formerly the Cancun Palace, this hotel has been given the Hard Rock upgrade and keeping with tradition contains all the rock memorabilia you would expect including a jacket worn by Elvis Presley. There is a fabulous, meandering lake-style pool which features gorgeous ocean views and 2 swim-up bars. There’s an array of dining options to choose from including local Mexican specialities and a Brazilian steakhouse, which you can then follow with a show at the on-site theatre. All rooms have been refurbished to include special rock star twists and paraphernalia adorning the walls, there’s a double Jacuzzi in the bedroom and either ocean or lagoon views to check out your adoring fans below. There are some special kids clubs catering for all ages of children, including the brand new Little Big Club for your little ones. There is an on-going schedule of live concerts, celebrity appearances and other exciting on-site activities. But if you just want to soak up the Caribbean sunshine from your private balcony, or recharge poolside, that’s fine too. Whatever makes you feel like a rock star.

At a glance

  • New resort
  • 5 restaurants
  • Spa
  • Live entertainment

Where is it?

On the white sands of Cancun and just a short stroll from Cancun's main shopping and entertainment area. Transfer time from Cancun airport: 30 min.

Larger Map

Room information

601 rooms on 12 floors with lifts. All with air-conditioning and balcony or terrace, 32” flatscreen satellite HDTV, telephone, mini-bar stocked with soft drinks and local beer, liquor dispenser, coffee maker, in-room safe, alarm clock, hairdryer, iron and board and bathroom with double Jacuzzi tub. Deluxe Gold Rooms with 1 king-size bed or 2 double beds, sleeping max 4 adults or 2 adults and 2 children.

Room Upgrade

Deluxe Family Rooms are exclusively for families and consist of 2 interconnecting Deluxe Gold Rooms with 1 king-size bed and 2 double beds. Family amenities include Xbox® 360 and DVD Player, special room service menu for kids and slippers and robes for kids. Sleeping max 4 adults and 2 children or 2 adults and 4 children.

Deluxe Platinum Rooms offer guaranteed ocean views with 1 king-size bed or 2 double beds, sleeping max 4 adults or 2 adults and 2 children.

Eats and drinks

The Market, (International buffet open for breakfast, lunch and dinner) Frida, (Mexican à la carte restaurant open for dinner) Zen, (Oriental à la carte and with Teppanyaki tables, reservations required only for Teppanyaki tables, open for buffet breakfast and à la carte dinner). Ciao Italian restaurant (open for buffet breakfast and à la carte dinner) Ipanema, (Rodizio Brazilian steakhouse open for dinner) Pizzeto, (brick-oven style pizza restaurant open for lunch) 2 swim-up bars, pool bar and lobby bar.

Fun and games

1 outdoor swimming pool. 2 outdoor Jacuzzis (adult only). Rock Spa* with 17 treatment cabins. Fitness Centre with sauna and steam room. Little Big Club Kids' club (4-12 years) with dining room, video and game room, air hockey, table soccer, mini-cinema, trampoline and an outdoor water paradise with kids' pool, flumes and slides. Floodlit tennis court and basketball court. Table tennis. Sound of your Stay® program-borrow a guitar and jam in your room with the Ludacris headphones to keep the noise under control or simply download a free 15-song themed playlist to relax to.


Daily scheduled activities including Spanish lessons*, dance lessons* and water volleyball. The Show Theatre* with evening shows and bar service. Kids show once per week with celebrity cartoon characters, once a week.

Handy stuff

Beauty salon*. Rock Shop. Laundry service*. Free WiFi. 24-hour room service. Ultimate Playtime Packages* can be purchased locally including babysitting and baby equipment to use during your stay.

Additional information

Dress Code: Smart casual for dinner.

*Denotes local charge.

All Inclusive

All Inclusive includes: All meals, snacks and local brand drinks by the glass. All activities and entertainment unless otherwise specified.

Minimum stay

3 nights between 24 Dec '15-30 Apr '17. 


Wheelchair adapted rooms with partially accessible amenities or facilities available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

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Hard Rock Cancun

  • What to Expect:
    • 4.5 Location
    • 4.5 Sleep Quality
    • 4.5 Rooms
    • 4.5 Service
    • 4.5 Value
    • 4.5 Cleanliness
  • Traveller Rating:
    • Excellent (3986)
    • Very Good (1000)
    • Average (395)
    • Poor (154)
    • Terrible (111)

from check in to check out, I cannot fault the entire hotel and wonderful staff, food, shows , entertainment , the complete experience. restaurant staff like FER, DUNS, EIMY, CARLOS, LUIS, RAFAEL...

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5 of 5 stars
Nov 28, 2015 - phil b - Bournemouth, United Kingdom

from check in to check out, I cannot fault the entire hotel and wonderful staff, food, shows , entertainment , the complete experience. restaurant staff like FER, DUNS, EIMY, CARLOS, LUIS, RAFAEL... Read more , and the POOL team, OSO who really rocks ! and his team PAULA CEASER, were the stars around that pool all day, and on hand with drinks was the super happy ROGER DIAZ, and with our son LIAM, in the kids club, KIKA , KAREM and ANDREA were brilliant ! front desk with THIAGO, and all his help meant this was the best holiday and my wifes 40th treat was made better by the superb service and food and entertainment provided by the brilliant hard rock staff. we will be back in 2016 !! Read less

5 of 5 stars
Nov 27, 2015 - charlottep961 - Cancun

Had a really good holiday at the hard rock, the staff were so friendly and couldn't do enough. The shows in the evening were really professional and the hotel was very clean. Would defiantly... Read more recommend! Read less

5 of 5 stars
Nov 27, 2015 - Elad B

It was the best vacation ever!! Specially because big pappa & Javier & cheela and them other friends! Thanks for all! Everything was perfect: the food, free alcohol , great foam party!!!!!!!! It was... Read more great way to finish me and my lovely wife honeymoon 😍❤️😘 Read less

4 of 5 stars
Nov 26, 2015 -

had a 10 day holiday. 7 days at hard rock, 3 days at grand caribe (hard rock was sold out for the remaining 3 days of our trip). so, had a good reference point to compare. hard rock was not as... Read more "grand" as I thought it would be, based on the photos and video reviews. but it's a really nice. modern and clean. and it's very vibrant, with a lot of energy. staff and service is great. Italian and Brazilian steakhouse was very good. the Japanese not so good (maybe because we're from Vancouver?). lots of available food;by the bar, the pool. and the pizza was really good too! they have a main theatre, with show every night. not high level productions, but I found them entertaining. one main beef, elevators sucked. there are 4 elevators, and they all worked, but it seemed like we were spending a lot of time waiting for them. they weren't very "smart". generally, place had good high energy/vibe, good food, great service. Read less

5 of 5 stars
Nov 26, 2015 - chrissn&harry - Pennsylvania

We just returned from the Hard Rock Cancun. Our party of 4 adults had a wonderful trip. The staff at this resort are the most friendly and accommodating that I have encountered. Every one of them... Read more had a smile on their face and wanted to do everything possible to make our stay a wonderful experience. For example, one day there was a rain shower and we were waiting for it to stop so we could go to the snack bar. One of the employees stopped and walked us over to the snack bar holding a towel over our heads! Now where else would that happen? The shows were much better then we have seen at other all-inclusive resorts and we have been traveling to all-inclusive several times a year. The shows were about the same quality as cruise ship entertainment. One of the entertainment staff (Caesar) is just as entertaining as the shows and very enthusiastic about his work. The theater is outside and part of the roof cover is missing. This needs to be fixed because when it rains it gets on the stage and on some of the seats. It is dangerous because it becomes slippery. Hopefully this will be fixed soon. The weather was great 80-85 F. If it rained, it was only for 10 minutes then cleared. The ocean water in Cancun is usually pretty rough, similar to the Mid-Atlantic, but we enjoy that. There is a lifeguard on duty. The one thing lacking is that there are no Palapas beach huts at this resort. We love the sun, but like to view the sun by sitting under the Palapas. When it was not windy the beach staff would put up umbrellas, but that is a lot more work than having Palapas and not as good. When it is windy there is almost no shade available at the pool or beach area. The food was very good at all of the restaurants. Much better than most all-inclusive. We would not recommend this hotel for elderly people because it is very loud at the pool beach area and there are steps that can not be avoided without walking pretty far to the elevator or ramp. Read less

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