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Open today: 9:00am - 9:00pm

Other days
  • Mon - Fri9:00am - 9:00pm
  • Saturday9:00am - 7:00pm
  • Sunday10:00am - 6:00pm

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At a glance

  • New Resort
  • 5 restaurants
  • Spa
  • Live Entertainment

Hotel facilities


Fitness Centre

Hot Tub

Internet Access

Swimming Pool


All Inclusive

Beach Holiday

TripAdvisor Traveller Rating


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Hard Rock Cancun

1 of 11 photos

Rejoice rock n’ roll lovers, we’ve found your perfect Caribbean resort. Formerly the Cancun Palace, this hotel has been given the Hard Rock upgrade and keeping with tradition contains all the rock memorabilia you would expect including a jacket worn by Elvis Presley. There is a fabulous, meandering lake-style pool which features gorgeous ocean views and two swim-up bars. There’s an array of dining options to choose from including local Mexican specialities and a Brazilian steakhouse, which you can then follow with a show at the on-site theatre. All rooms have been refurbished to include special rock star twists and paraphernalia adorning the walls, there’s a double Jacuzzi in the bedroom and either ocean or lagoon view to check out your adoring fans below. There are some special kids clubs catering for all ages of children, including the brand new Little Big Club for your little ones. There is an on going schedule of live concerts, celebrity appearances and other exciting onsite activities. But if you just want to soak up the Caribbean sunshine from your private balcony, or recharge poolside, that’s fine too. Whatever makes you feel like a rock star.

Where is it?

On the white sands of Cancun and just a short stroll from Cancun's main shopping and entertainment area. Transfer time from Cancun airport: 30 min.

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Room information

601 rooms and 1 Rock Star Suite on 12 floors with lifts. All with air-conditioning and balcony or terrace, 32” flatscreen satellite HDTV, telephone, mini-bar stocked with soft drinks and local beer, liquor dispenser, coffee maker, in-room safe, alarm clock, hairdryer, iron and board and bathroom with double Jacuzzi tub. Deluxe Gold Rooms with 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children.

Room Upgrade

Deluxe Gold Room as above but with view of the Nichupte Lagoon.

Deluxe Family Room, exclusively for families is 2 interconnecting Deluxe Gold Rooms with 1 king-size bed and 2 double beds. Family amenities include Xbox® 360 and DVD Player, special room service menu for kids and slippers and robes for kids.

Rock Suite Platinum, sleeping 6 adults or 4 adults and 2 children.

Deluxe Platinum Club Room as Deluxe Room with 1 king-size bed or 2 double beds, sleeping max 4 adults or 2 adults and 2 children and with guaranteed ocean views and Virgin Holidays exclusive club benefits which are as follows:
-Lounge access at your UK departure airport (from 2015 onwards)
-VIP check in with welcome cocktail
-VIP bracelet for Access to VIP beach
-Guaranteed Ocean View Room
-Premium brands in minibar and snacks
-Pillow menu and Aromatherapy in room

Eats and drinks

The Market, (International buffet open for breakfast, lunch and dinner) Frida, (Mexican à la carte restaurant open for dinner) Zen, (Japanese à la carte and with Teppanyaki tables, reservations required only for Teppanyaki tables, open for buffet breakfast and à la carte dinner). Ciao Italian restaurant (open for buffet breakfast and à la carte dinner) Ipanema, (Rodizio Brazilian steakhouse open for dinner) Pizzeto, (brick-oven style pizza restaurant open for lunch) 2 swim-up bars, pool bar and lobby bar.

Fun and games

1 outdoor swimming pool with kids section. 2 outdoor Jacuzzis (adult only). Rock Spa with 17 treatment cabins. Fitness Centre with sauna and steam room. Beauty salon. Kids' club (4-12 years) with dining room, video and game room, air hockey, table soccer, mini-cinema, trampoline and an outdoor water paradise with kids' pool, flumes and slides and Little Big Club. 1 lit tennis courts and 1 basketball court. Table tennis. Sound of your Stay® program-borrow a guitar and jam in your room with the Ludacris headphones to keep the noise under control or simply download a free themed 15-song playlist to relax with your choice.


Daily scheduled activities including Spanish lessons, dance lessons and water volleyball. The Show Theatre with evening shows and bar service. Kids show once per week with celebrity cartoon characters, once a week.

Handy stuff

Rock Shop. Laundry service*. Free WiFi. 24-hour room service*.

Additional information

Dress Code: Smart casual for dinner

*Denotes local charge.


Good general access around the property: properties that offer good general access for those guests who are able to walk short distances and can manage up to six steps. The Virgin Holidays Special Assistance Team can be contacted by e-mail at or call us on 0844 557 3998, Monday-Friday 9.00am-5.30pm.

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Hard Rock Cancun

  • What to Expect:
    • 4.5 based on 2067 reviews Location
    • 4.5 based on 2058 reviews Rooms
    • 4.5 based on 2101 reviews Service
    • 4 based on 2057 reviews Value
    • 4.5 based on 2077 reviews Cleanliness
  • Traveller Rating:
    • Excellent (1333)
    • Very Good (472)
    • Average (225)
    • Poor (100)
    • Terrible (70)

Attractive Hard Rock Hotel Cancun is located in the heart of the hotel zone. Amazing beach and pools! Food is delicious! If you come to read a book by the poolside, I do not recommend it. You may do...

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4 of 5 stars
Jul 20, 2014 - Arleen S - Cancun

Attractive Hard Rock Hotel Cancun is located in the heart of the hotel zone. Amazing beach and pools! Food is delicious! If you come to read a book by the poolside, I do not recommend it. You may do... Read more so by the beach area. This is a fun, musical hotel that rocks! Free internet service for laptop users, long distance calls, minibar in room are included in this all inclusive hotel...Yippee! Note, ask for a room away from elevators. It can get noisy due to heavy traffic and some inconsiderate guests that are loud during wee-hours of the morning. Read less

5 of 5 stars
Jul 19, 2014 - Olushola O -

This is one of the best vacations have had in a long while, from the check-in day we have a great time and in fact my kids don't want to leave the resort. Thanks to Guillermo (front dest manager... Read more ) Sara (Assistant) and also JJ one of the awesome front desk agent, including Miguel the bell captain. We really appreciate making this vacation a wonderful one. Please if you have kids on your trip to HRH Cancun, please use the 'Big Club' they are very friendly and good with kids. I still have to mention the restaurants, Ipanema and Zen has an outstanding menu which I couldn't have enough of. I will definitely recommend Hard Rock Hotel Cancun to anyone that wants to have fun and enjoy the full benefit of their money. Thank you #hrhcancun. Read less

3 of 5 stars
Jul 18, 2014 - namyi - namyi

This resort would have been great if I were young and single.There were so many young kids staying at the resort and the noise these kids made kept me up till 3-4 am. This noise problem persisted... Read more even after I got my room changed once due to the noise. The resort was nice over all but probably not for a family with young kids. The shows were nicely put together and the food was good. Read less

3 of 5 stars
Jul 18, 2014 - JCRCNewOrleans - New Orleans

Checked out today and must say we made a mistake when we took an agent's advice to stay here. We had no idea there was loud music all day by the pool but you could still hear it on the beach. That is... Read more if and when you were able to get an umbrella. There were no umbrellas for the 3 days we were there. Tried to rent a cabana but were told none were available. (4 of them didn't have a soul in them for all 3 days. Wonder if we had listened to the sales pitch for membership would they have been available.) On the last day there were no towels for the pool either. The staff is wonderful and eager to please. Management needs to be sure they have the tools to please guests. My heart goes out to them when they have to inform guests there are no chairs or umbrellas. We were looking for a relaxing vacation on the beach. It didn't work out that way. If you have cruised Carnival this is the land equivalent. Good for the younger set but maybe not so for older guests. Rooms were very nice and food ok. We had to let the salespeople know 3 times we were not interested in club membership. They even called two mornings in a row. I was told we had 1800 resort credits tho the sales rep said we had 750 so beware. My gut was to go with Sandos or Secrets or JW Marriott and I should have listened. We needed a totally stress free stay and it just didn't happen. Read less

5 of 5 stars
Jul 18, 2014 - Ruben A -

Since the minute we arrived we felt welcomed!! We arrived a little early 11am but we still had the opportunity to check in and wait for the next available room!! Elias helped us with our bags!! Also... Read more order us a bottle of wine as a welcome gift!! Staff around the hotel were great! Restaurants and drinks were great!! Our view was beautiful we had beach view! Rooms were always kept clean and mini bar was always kept full as well!! Room service was okay but not bad.. You also get resort credit that u can use for different things!! Only thing that wasn't too great was the spa other than that 5 stars!! I would definitely recommend it and look forward to go again on the future!! Read less

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