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Open today: 9:00am - 9:00pm

Other days
  • Mon - Fri9:00am - 9:00pm
  • Saturday9:00am - 7:00pm
  • Sunday10:00am - 6:00pm

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At a glance

  • New Resort
  • 5 restaurants
  • Spa
  • Live Entertainment

Hotel facilities


Fitness Centre

Hot Tub

Internet Access

Swimming Pool


All Inclusive

Beach Holiday

TripAdvisor Traveller Rating


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Hard Rock Cancun

1 of 11 photos

Rejoice rock n’ roll lovers, we’ve found your perfect Caribbean resort. Formerly the Cancun Palace, this hotel has been given the Hard Rock upgrade and keeping with tradition contains all the rock memorabilia you would expect including a jacket worn by Elvis Presley. There is a fabulous, meandering lake-style pool which features gorgeous ocean views and two swim-up bars. There’s an array of dining options to choose from including local Mexican specialities and a Brazilian steakhouse, which you can then follow with a show at the on-site theatre. All rooms have been refurbished to include special rock star twists and paraphernalia adorning the walls, there’s a double Jacuzzi in the bedroom and either ocean or lagoon view to check out your adoring fans below. There are some special kids clubs catering for all ages of children, including the brand new Little Big Club for your little ones. There is an on going schedule of live concerts, celebrity appearances and other exciting onsite activities. But if you just want to soak up the Caribbean sunshine from your private balcony, or recharge poolside, that’s fine too. Whatever makes you feel like a rock star.

Where is it?

On the white sands of Cancun and just a short stroll from Cancun's main shopping and entertainment area. Transfer time from Cancun airport: 30 min.

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Room information

601 rooms and 1 Rock Star Suite on 12 floors with lifts. All with air-conditioning and balcony or terrace, 32” flatscreen satellite HDTV, telephone, mini-bar stocked with soft drinks and local beer, liquor dispenser, coffee maker, in-room safe, alarm clock, hairdryer, iron and board and bathroom with double Jacuzzi tub. Deluxe Gold Rooms with 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children.

Room Upgrade

Deluxe Gold Room as above but with view of the Nichupte Lagoon.
Deluxe Family Room, exclusively for families is 2 interconnecting Deluxe Gold Rooms with 1 king-size bed and 2 double beds. Family amenities include Xbox® 360 and DVD Player, special room service menu for kids and slippers and robes for kids.
Rock Suite Platinum, sleeping 6 adults or 4 adults and 2 children.
Deluxe Platinum Club Room as Deluxe Room with 1 king-size bed or 2 double beds, sleeping max 4 adults or 2 adults and 2 children and with guaranteed ocean views and Virgin Holidays exclusive club benefits which are as follows:
-Lounge access at your UK departure airport (from 2015 onwards)
-VIP check in with welcome cocktail
-VIP bracelet for Access to VIP beach
-Guaranteed Ocean View Room
-Premium brands in minibar and snacks
-Pillow menu and Aromatherapy in room

Eats and drinks

The Market, (International buffet open for breakfast, lunch and dinner) Frida, (Mexican à la carte restaurant open for dinner) Zen, (Japanese à la carte and with Teppanyaki tables, reservations required only for Teppanyaki tables, open for buffet breakfast and à la carte dinner). Ciao Italian restaurant (open for buffet breakfast and à la carte dinner) Ipanema, (Rodizio Brazilian steakhouse open for dinner) Pizzeto, (brick-oven style pizza restaurant open for lunch) 2 swim-up bars, pool bar and lobby bar.

Fun and games

1 outdoor swimming pool with kids section. 2 outdoor Jacuzzis (adult only). Rock Spa with 17 treatment cabins. Fitness Centre with sauna and steam room. Beauty salon. Kids' club (4-12 years) with dining room, video and game room, air hockey, table soccer, mini-cinema, trampoline and an outdoor water paradise with kids' pool, flumes and slides and Little Big Club. 1 lit tennis courts and 1 basketball court. Table tennis. Sound of your Stay® program-borrow a guitar and jam in your room with the Ludacris headphones to keep the noise under control or simply download a free themed 15-song playlist to relax with your choice.


Daily scheduled activities including Spanish lessons, dance lessons and water volleyball. The Show Theatre with evening shows and bar service. Kids show once per week with celebrity cartoon characters, once a week.

Handy stuff

Rock Shop. Laundry service*. Free WiFi. 24-hour room service*.

Additional information

Dress Code: Smart casual for dinner

*Denotes local charge.


Good general access around the property: properties that offer good general access for those guests who are able to walk short distances and can manage up to six steps. The Virgin Holidays Special Assistance Team can be contacted by e-mail at or call us on 0844 557 3998, Monday-Friday 9.00am-5.30pm.

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Hard Rock Cancun

  • What to Expect:
    • 4.5 Location
    • 4.0 Sleep Quality
    • 4.5 Rooms
    • 4.5 Service
    • 4.0 Value
    • 4.5 Cleanliness
  • Traveller Rating:
    • Excellent (1611)
    • Very Good (553)
    • Average (254)
    • Poor (107)
    • Terrible (75)

Excellent Hotel and Staff could not do enough for us. Hotel facilities were as described on the internet the whole place was immaculately clean. Restaurants were fantastic especially Zen (Asian...

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5 of 5 stars
Oct 1, 2014 - Christina C - Cancun

Excellent Hotel and Staff could not do enough for us. Hotel facilities were as described on the internet the whole place was immaculately clean. Restaurants were fantastic especially Zen (Asian... Read more ) which was our favourite. Read less

5 of 5 stars
Oct 1, 2014 - - London, United Kingdom

The Hard Rock Hotel in Cancun was one of the best experiences I've had in a long time! To start with the staff were so helpful and would always check if the service was ok with you. There's a hot tub... Read more in the room which is unreal and your own liqueur dispenser, everything was clean and the beds were so comfortable after a long 9.5 hour flight! The pool facilities were excellent along with the staff again always made sure you had a drink in your hand (perfect for the scorching heat). All the restaurants including the breakfast buffet (please try the pancakes!) were really good apart from the "Mexican" one which to be honest you'd think they'd want to show us how amazing Mexican food can be but my friends and I found it so bland and nothing really none of us finished our meals! We also got these room credits with our stay where we could use them for spa treatments along with a small price charged to the room, an hour long massage and the toning body wrap were definitely recommendable! The hotel is also situated a 5 minute bus ride ($1US or 10 Mexican Pesos) to the shopping area where there are plenty designer shops if you like stuff like that and many many souvenir shops etc. Lots of restaurants but we've already paid for inclusive so we didn't bother. But all in all Hard Rock Hotel Cancun is amazing!!! Loved every second! Read less

5 of 5 stars
Oct 1, 2014 - Amanda M - Philadelphia, Pennsylvania, United States

Went here for a site inspection. This place is amazing. Everything about it was great. Personally, I am not a big fan of huge resorts. So this resort was perfect for me, it was not too big or too... Read more small. All the restaurant food was delicious. you get top shelf liquors. Not one room was bad, the worst thing you have to look at is the conference room roof, but even still you have a beautiful view of the lagoon. The service is great. They make sure you always have a drink in hand. I was here when they had a huge party on the beach, we got to hang out with the Goo Goo Dolls and Flo-rida! How cool is that? The beach is perfect, its clean and seaweed free! Read less

5 of 5 stars
Sep 30, 2014 - Denise K - Cancun

Service was exceptional. Plenty of entertainment options. Incredible beach. This was a vacation that offered plenty of activities when we wanted them and complete relaxation as well. I can't wait... Read more to go back. Read less

5 of 5 stars
Sep 30, 2014 - Lauren O - Vidalia, Georgia

Hard Rock Hotel in Cancun was the most wonderful experience I can remember to date. My husband and I booked Hard Rock for our honeymoon. This was the best decision we could have made and we are... Read more already planning our return trip next year with several other couples. In all of our experiences in staying in 5 star hotels, this hotel was the most amazing hands down. From the moment we arrived, we were greeted by staff and helped to our room. We had a few minutes to spare before meeting with Jorge who was absolutely delightful. He helped us to decide which excursions were a must and gave us a run down of the hotel. We then booked our honeymoon dinner and went to our room for the evening. By the time we made it back to the room our turndown service had been and also we were left with 2 shirts for our honeymoon. Throughout the week I cannot name one time where the staff were anything less than perfect. Everyone was pleasant, eager to help, and happy to work. My husband and I both work in sales and manage hundreds of people each day and we were so very impressed with this facility. It is clear the management is wonderful and their values trickle down to the staff members. Each day your room is cleaned more than once, the pool and all other facilities are always spotless, and the food is wonderful. My favorite place was Zen but you won't go anywhere on the grounds that the food is not great. We also utilized the spa and the atmosphere there was very relaxing and well worth the trip. We booked all of our spa amenities with Stephanie who was amazing. If you are looking for an all around great place to have fun, relax, or just get away from the everyday stresses of life look no more Hard Rock will not let you down. Read less

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