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Open today: 9:00am - 9:00pm

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  • Mon - Fri9:00am - 9:00pm
  • Saturday9:00am - 7:00pm
  • Sunday10:00am - 6:00pm
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At a glance

  • New Resort
  • 5 restaurants
  • Spa
  • Live Entertainment

Hotel facilities

Bar

Fitness Centre

Internet Access

All Inclusive

TripAdvisor Traveller Rating

4.5

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Hard Rock Cancun

1 of 11 photos
WEATHER HERE

Rejoice rock n’ roll lovers, we’ve found your perfect Caribbean resort. Formerly the Cancun Palace, this hotel has been given the Hard Rock upgrade and keeping with tradition contains all the rock memorabilia you would expect including a jacket worn by Elvis Presley. There is a fabulous, meandering lake-style pool which features gorgeous ocean views and two swim-up bars. There’s an array of dining options to choose from including local Mexican specialities and a Brazilian steakhouse, which you can then follow with a show at the on-site theatre. All rooms have been refurbished to include special rock star twists and paraphernalia adorning the walls, there’s a double Jacuzzi in the bedroom and either ocean or lagoon view to check out your adoring fans below. There are some special kids clubs catering for all ages of children, including the brand new Little Big Club for your little ones. There is an on going schedule of live concerts, celebrity appearances and other exciting onsite activities. But if you just want to soak up the Caribbean sunshine from your private balcony, or recharge poolside, that’s fine too. Whatever makes you feel like a rock star.

Where is it?

On the white sands of Cancun and just a short stroll from Cancun's main shopping and entertainment area. Transfer time from Cancun airport: 30 min.

Room information

601 rooms and 1 Rock Star Suite on 12 floors with lifts. All with air-conditioning and balcony or terrace, 32” flatscreen satellite HDTV, telephone, mini-bar stocked with soft drinks and local beer, liquor dispenser, coffee maker, in-room safe, alarm clock, hairdryer, iron and board and bathroom with double Jacuzzi tub. Deluxe Rooms with 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children.

Room Upgrade

Deluxe Gold Room as above but with view of the Nichupte Lagoon. Deluxe Family Room, exclusively for families is 2 interconnecting Deluxe Gold Rooms with 1 king-size bed and 2 double beds. Family amenities include Xbox® 360 and DVD Player, special room service menu for kids and slippers and robes for kids. Rock Suite Platinum, sleeping 6 adults or 4 adults and 2 children. Deluxe Platinum Club Room as Deluxe Room with 1 king-size bed or 2 double beds, sleeping max 4 adults or 2 adults and 2 children and with guaranteed ocean views and Virgin Holidays exclusive club benefits which are as follows: VIP check in with welcome cocktail, VIP bracelet for access to VIP beach area, Guaranteed ocean view room, Premium brands in mini-bar, Additional snacks in mini-bar and Pillow menu and aromatherapy.

Eats and drinks

The Market, (International buffet open for breakfast, lunch and dinner) Frida, (Mexican à la carte restaurant open for dinner) Zen, (Japanese à la carte and with Teppanyaki tables, reservations required only for Teppanyaki tables, open for buffet breakfast and à la carte dinner). Ciao Italian restaurant (open for buffet breakfast and à la carte dinner) Ipanema, (Rodizio Brazilian steakhouse open for dinner) Pizzeto, (brick-oven style pizza restaurant open for lunch) 2 swim-up bars, pool bar and lobby bar.

Fun and games

1 outdoor swimming pool with kids section. 2 outdoor Jacuzzis (adult only). Rock Spa with 17 treatment cabins. Fitness Centre with sauna and steam room. Beauty salon. Kids' club (4-12 years) with dining room, video and game room, air hockey, table soccer, mini-cinema, trampoline and an outdoor water paradise with kids' pool, flumes and slides and Little Big Club. 1 lit tennis courts and 1 basketball court. Table tennis. Sound of your Stay® program-borrow a guitar and jam in your room with the Ludacris headphones to keep the noise under control or simply download a free themed 15-song playlist to relax with your choice.

Entertainment

Daily scheduled activities including Spanish lessons, dance lessons and water volleyball. The Show Theatre with evening shows and bar service. Kids show once per week with celebrity cartoon characters, once a week.

Handy stuff

Rock Shop. Laundry service*. Free WiFi. 24-hour room service*.

Additional information

Dress Code: Smart casual for dinner

*Denotes local charge.

Accessibility

Good general access around the property.

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Hard Rock Cancun

  • What to Expect:
    • 4.5 based on 1698 reviews Location
    • 4.5 based on 1690 reviews Rooms
    • 4.5 based on 1707 reviews Service
    • 4 based on 1681 reviews Value
    • 4.5 based on 1699 reviews Cleanliness
  • Traveller Rating:
    • Excellent (1076)
    • Very Good (396)
    • Average (175)
    • Poor (78)
    • Terrible (60)

We had a great time of resting and relaxing. The pool & beach were spectacular and the service was fantastic.We had several massages and I enjoyed two facials. Love the spa service. Great location on...

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4 of 5 stars
Apr 17, 2014 - mimijoey -

We had a great time of resting and relaxing. The pool & beach were spectacular and the service was fantastic.We had several massages and I enjoyed two facials. Love the spa service. Great location on... Read more beach! Read less

5 of 5 stars
Apr 17, 2014 - WRG2007 - Brook Park, Ohio

We are Legendary Hall of Fame members and returned to this resort for my husband's birthday dinner. Upon entering the hotel, Sandra & Liz greeted us with our favorite drink. Soon we hugged our long... Read more time friends, Sommelier Nelson, Cesar and even Mgr. Elias previously at another Hard Rock hotel and now here. We had reservations at ZEN and our waiter Luis made sure everyone crowded around to give George the best birthday ever. In all, he had 3 different birthday parties that night. We became members at this old Cancun Palace 7 years ago and these employees are truly "family". The service and sincerity can't be beat. We also got hugs from Luis and Daniel from Ciao, Damien from room service, Butler Carlos and Bar maids Claudia and Conchis. Our longest and dearest friend Carolina works in The Market. She made sure another "party" was held after the show in the evening. All lined up to hug George and sing both in English and Spanish. Going there is like "coming home". We will return for 2 weeks in September to celebrate my birthday as well as our 50th anniversary with our Hard Rock Family. Read less

5 of 5 stars
Apr 17, 2014 - Catizeus - Normal, Illinois

I am a BIG FAN of the Hard Rock Cancun Hotel. I often go to this hotel alone but always feel welcome by the wonderful employees from the hotel. I'd like to mention a few of the people that made my... Read more stay so wonderful. Rosa Luz and Marisol in the spa, Yliana at the Market restaurant, Concierges Charly, Jacob, and Adrian, and Ivan with the vacation planners. The food, hotel, and people were Great!!!! A special thank you to Nelson for always making me feel like a very special guest. Mark Read less

3 of 5 stars
Apr 17, 2014 - Findingdeals - McMinnville, Oregon

As a premier member the hotel Failed in everyday needs of the guests. Never told how to use the music system in the rock star room. Never asked if we needed anything when we came out of the elevator... Read more . Just seems strange to have no VIP special access!! We had to wait to check out no VIP express line. Food good. Very much Good and Bad in My mind. Can't put recommend on this hotel. To many things they can't and will not fix, No Dresser Drawers in room Come on! Read less

5 of 5 stars
Apr 17, 2014 - Kirt T - Torrington, Connecticut

had a great time, the staff was great at give us a " Rock Star " Feeling from the time we got off the bus until the time we had to come back to reality and head back north, cannot say enough bout the... Read more staff you all ROCKED thanks for a great time Read less

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