Mexico Holidays

0344 557 4321

Opening Times

  • Mon - Fri9am - 9pm
  • Saturday9am - 7pm
  • Sunday10am - 6pm
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Hotel facilities

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Hotel with a hot tubHot Tub

Hotel with internet accessInternet Access

Hotel with a swimming poolSwimming Pool

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Hotel for a Beach HolidayBeach Holiday

TripAdvisor Traveller Rating

4.5

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Hard Rock Cancun

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Prices from £1715

for departures on 13 Feb 2016

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Rejoice rock n’ roll lovers, we’ve found your perfect Caribbean resort. Formerly the Cancun Palace, this hotel has been given the Hard Rock upgrade and keeping with tradition contains all the rock memorabilia you would expect including a jacket worn by Elvis Presley. There is a fabulous, meandering lake-style pool which features gorgeous ocean views and two swim-up bars. There’s an array of dining options to choose from including local Mexican specialities and a Brazilian steakhouse, which you can then follow with a show at the on-site theatre. All rooms have been refurbished to include special rock star twists and paraphernalia adorning the walls, there’s a double Jacuzzi in the bedroom and either ocean or lagoon view to check out your adoring fans below. There are some special kids clubs catering for all ages of children, including the brand new Little Big Club for your little ones. There is an on going schedule of live concerts, celebrity appearances and other exciting onsite activities. But if you just want to soak up the Caribbean sunshine from your private balcony, or recharge poolside, that’s fine too. Whatever makes you feel like a rock star.

At a glance

  • New Resort
  • 5 restaurants
  • Spa
  • Live Entertainment

Where is it?

On the white sands of Cancun and just a short stroll from Cancun's main shopping and entertainment area. Transfer time from Cancun airport: 30 min.

Larger Map

Room information

601 rooms on 12 floors with lifts. All with air-conditioning and balcony or terrace, 32” flatscreen satellite HDTV, telephone, mini-bar stocked with soft drinks and local beer, liquor dispenser, coffee maker, in-room safe, alarm clock, hairdryer, iron and board and bathroom with double Jacuzzi tub. Deluxe Gold Rooms with 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children.

Room Upgrade

Deluxe Family Room, exclusively for families is 2 interconnecting Deluxe Gold Rooms with 1 king-size bed and 2 double beds. Family amenities include Xbox® 360 and DVD Player, special room service menu for kids and slippers and robes for kids.
Deluxe Platinum Club Room as Deluxe Room with 1 king-size bed or 2 double beds, sleeping max 4 adults or 2 adults and 2 children and with guaranteed ocean views and Virgin Holidays exclusive club benefits which are as follows:
-VIP check in with welcome cocktail
-VIP bracelet for Access to VIP beach
-Guaranteed Ocean View Room
-Premium brands in minibar and snacks
-Pillow menu and Aromatherapy in room
-Lounge access at your UK departure airport (only included when booking a package holiday)

Eats and drinks

The Market, (International buffet open for breakfast, lunch and dinner) Frida, (Mexican à la carte restaurant open for dinner) Zen, (Japanese à la carte and with Teppanyaki tables, reservations required only for Teppanyaki tables, open for buffet breakfast and à la carte dinner). Ciao Italian restaurant (open for buffet breakfast and à la carte dinner) Ipanema, (Rodizio Brazilian steakhouse open for dinner) Pizzeto, (brick-oven style pizza restaurant open for lunch) 2 swim-up bars, pool bar and lobby bar.

Fun and games

1 outdoor swimming pool. 2 outdoor Jacuzzis (adult only). Rock Spa with 17 treatment cabins. Fitness Centre with sauna and steam room. Beauty salon. Kids' club (4-12 years) with dining room, video and game room, air hockey, table soccer, mini-cinema, trampoline and an outdoor water paradise with kids' pool, flumes and slides and Little Big Club. 1 lit tennis courts and 1 basketball court. Table tennis. Sound of your Stay® program-borrow a guitar and jam in your room with the Ludacris headphones to keep the noise under control or simply download a free themed 15-song playlist to relax with your choice.

Entertainment

Daily scheduled activities including Spanish lessons, dance lessons and water volleyball. The Show Theatre with evening shows and bar service. Kids show once per week with celebrity cartoon characters, once a week.

Handy stuff

Rock Shop. Laundry service*. Free WiFi. 24-hour room service*.

Additional information

Dress Code: Smart casual for dinner

*Denotes local charge.

All Inclusive

All Inclusive includes: All meals, snacks and local brand drinks by the glass. All activities and entertainment unless otherwise specified.

Accessibility

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

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Hard Rock Cancun

  • What to Expect:
    • 4.5 Location
    • 4.0 Sleep Quality
    • 4.5 Rooms
    • 4.5 Service
    • 4.0 Value
    • 4.5 Cleanliness
  • Traveller Rating:
    • Excellent (2596)
    • Very Good (792)
    • Average (351)
    • Poor (140)
    • Terrible (89)

I loved this hotel. I felt like royalty the way the staff treated you. The rooms were wonderful, we had an ocean view, a must! The food was wonderful. We did the sunset catamaran excursion, very...

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4 of 5 stars
May 22, 2015 - g0blue1 - Flushing, Michigan

I loved this hotel. I felt like royalty the way the staff treated you. The rooms were wonderful, we had an ocean view, a must! The food was wonderful. We did the sunset catamaran excursion, very... Read more fun! We will definitely go back to this hotel! Read less

5 of 5 stars
May 21, 2015 - OUhomebrew - Edmond, Oklahoma

We were NOT disappointed in a relaxing long weekend at this property. We stayed from 5/15/15 to 5/18/15 and enjoyed every minute of it!! Propertyclean, open, modern Roomsclean... Read more We were NOT disappointed in a relaxing long weekend at this property. We stayed from 5/15/15 to 5/18/15 and enjoyed every minute of it!! Property...clean, open, modern Rooms...clean, well-maintained, only slightly showing their age Staff...very friendly, attentive, quick (shout-out to the Pool Concierge Hector and Carlos for always stopping by to make sure everything was good...from the food, to the pool, to the rooms!!) Dining...fantastic options, great portions, top votes go to Frida's and Ciao (I don't think you could go wrong eating at Frida's every night!) Drinks...not watered down, nice selections Pool/Beach...MASSIVE, plenty of chairs, even with a packed hotel neither the beach nor the pool felt crowed Activities...plenty to do (although we were content with the beach, the pool, the sun, the food, and our balcony) From check-in to check-out we had only minor disruptions to a fun, relaxing, and beautiful stay at Hard Rock Cancun. The only issues we had were an issue with the keycard (fixed immediately) and the inability to extend our stay by another day (due to "the way we booked our room" and the appropriate person being gone since we tried doing this late in the evening; not necessarily the fault of hotel staff). Wifi signal could be boosted a bit around the pool area, but it was not a priority to be able to be connected while we were out there. Would gladly book another stay! Read less

3 of 5 stars
May 21, 2015 - Debbie J

We stayed at the hrcancun for a week in may 15, this was supposed to be 5* "rock star" level hotel. The hotel isnt bad, its just not as good as it should be. Its noisy, all the time, the hotel room... Read more walls are paper thin, the food is poor and many of the 5* luxuries are only available if you are a member and staying in a Rockstar suite. It's sold and advertised as a 5* hotel but its a 4* at the very best..on a good day! It doesnt live up to the brand and we wouldn't stay there again. Read less

5 of 5 stars
May 21, 2015 - Jay G - Boston, Massachusetts, United States

I was at this resort in April 2015. The service was very good. The entertainment was excellent! It really put it over the top for me. The pool set up was great. Not too crowded and plenty to do... Read more . The room was average. Clean and nice. The set up of rooms was great. Spectacular view from all rooms. I would go again. Read less

5 of 5 stars
May 21, 2015 - Sharonda B - Newark, New Jersey

This past weekend 5/13 -5/17 we had over 90 people come from NJ to attened my daughters wedding. I have to say this was the BEST wedding I have ever atteneded. Everyone at the HOTEL was truly... Read more AMAZING. They treated ALL of us like Royalty. From the food, the resturants, Presdendital Suite... AMAZING. Thank you allowing all of us the have a lifetime of pleasant memories of a wedding that was out of our Country. One thing I do have to comment on, you need more people at checkout LOL. Read less

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