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Open today: 9:00am - 9:00pm

Other days
  • Mon - Fri9:00am - 9:00pm
  • Saturday9:00am - 7:00pm
  • Sunday10:00am - 6:00pm

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At a glance

  • New Resort
  • 5 restaurants
  • Spa
  • Live Entertainment

Hotel facilities

Bar

Fitness Centre

Hot Tub

Internet Access

Swimming Pool

Tennis

All Inclusive

Beach Holiday

TripAdvisor Traveller Rating

4.5

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Hard Rock Cancun

1 of 11 photos
WEATHER HERE

Rejoice rock n’ roll lovers, we’ve found your perfect Caribbean resort. Formerly the Cancun Palace, this hotel has been given the Hard Rock upgrade and keeping with tradition contains all the rock memorabilia you would expect including a jacket worn by Elvis Presley. There is a fabulous, meandering lake-style pool which features gorgeous ocean views and two swim-up bars. There’s an array of dining options to choose from including local Mexican specialities and a Brazilian steakhouse, which you can then follow with a show at the on-site theatre. All rooms have been refurbished to include special rock star twists and paraphernalia adorning the walls, there’s a double Jacuzzi in the bedroom and either ocean or lagoon view to check out your adoring fans below. There are some special kids clubs catering for all ages of children, including the brand new Little Big Club for your little ones. There is an on going schedule of live concerts, celebrity appearances and other exciting onsite activities. But if you just want to soak up the Caribbean sunshine from your private balcony, or recharge poolside, that’s fine too. Whatever makes you feel like a rock star.

Where is it?

On the white sands of Cancun and just a short stroll from Cancun's main shopping and entertainment area. Transfer time from Cancun airport: 30 min.

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Room information

601 rooms and 1 Rock Star Suite on 12 floors with lifts. All with air-conditioning and balcony or terrace, 32” flatscreen satellite HDTV, telephone, mini-bar stocked with soft drinks and local beer, liquor dispenser, coffee maker, in-room safe, alarm clock, hairdryer, iron and board and bathroom with double Jacuzzi tub. Deluxe Gold Rooms with 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children.

Room Upgrade

Deluxe Gold Room as above but with view of the Nichupte Lagoon.

Deluxe Family Room, exclusively for families is 2 interconnecting Deluxe Gold Rooms with 1 king-size bed and 2 double beds. Family amenities include Xbox® 360 and DVD Player, special room service menu for kids and slippers and robes for kids.

Rock Suite Platinum, sleeping 6 adults or 4 adults and 2 children.

Deluxe Platinum Club Room as Deluxe Room with 1 king-size bed or 2 double beds, sleeping max 4 adults or 2 adults and 2 children and with guaranteed ocean views and Virgin Holidays exclusive club benefits which are as follows:
-Lounge access at your UK departure airport (from 2015 onwards)
-VIP check in with welcome cocktail
-VIP bracelet for Access to VIP beach
-Guaranteed Ocean View Room
-Premium brands in minibar and snacks
-Pillow menu and Aromatherapy in room

Eats and drinks

The Market, (International buffet open for breakfast, lunch and dinner) Frida, (Mexican à la carte restaurant open for dinner) Zen, (Japanese à la carte and with Teppanyaki tables, reservations required only for Teppanyaki tables, open for buffet breakfast and à la carte dinner). Ciao Italian restaurant (open for buffet breakfast and à la carte dinner) Ipanema, (Rodizio Brazilian steakhouse open for dinner) Pizzeto, (brick-oven style pizza restaurant open for lunch) 2 swim-up bars, pool bar and lobby bar.

Fun and games

1 outdoor swimming pool with kids section. 2 outdoor Jacuzzis (adult only). Rock Spa with 17 treatment cabins. Fitness Centre with sauna and steam room. Beauty salon. Kids' club (4-12 years) with dining room, video and game room, air hockey, table soccer, mini-cinema, trampoline and an outdoor water paradise with kids' pool, flumes and slides and Little Big Club. 1 lit tennis courts and 1 basketball court. Table tennis. Sound of your Stay® program-borrow a guitar and jam in your room with the Ludacris headphones to keep the noise under control or simply download a free themed 15-song playlist to relax with your choice.

Entertainment

Daily scheduled activities including Spanish lessons, dance lessons and water volleyball. The Show Theatre with evening shows and bar service. Kids show once per week with celebrity cartoon characters, once a week.

Handy stuff

Rock Shop. Laundry service*. Free WiFi. 24-hour room service*.

Additional information

Dress Code: Smart casual for dinner

*Denotes local charge.

Accessibility

Good general access around the property: properties that offer good general access for those guests who are able to walk short distances and can manage up to six steps. The Virgin Holidays Special Assistance Team can be contacted by e-mail at special.assistance@virginholidays.com or call us on 0844 557 3998, Monday-Friday 9.00am-5.30pm.

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Hard Rock Cancun

  • What to Expect:
    • 4.5 based on 2243 reviews Location
    • 4.5 based on 2232 reviews Rooms
    • 4.5 based on 2372 reviews Service
    • 4 based on 2232 reviews Value
    • 4.5 based on 2256 reviews Cleanliness
  • Traveller Rating:
    • Excellent (1547)
    • Very Good (534)
    • Average (248)
    • Poor (107)
    • Terrible (72)

I seriously cannot fault this resort. The staff were welcoming and incredibly accomodating. Juan and Betze at the Poolside bar were amazing and always happy to serve. The staff in the main breakfast...

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5 of 5 stars
Sep 12, 2014 - Yvette A - London, United Kingdom

I seriously cannot fault this resort. The staff were welcoming and incredibly accomodating. Juan and Betze at the Poolside bar were amazing and always happy to serve. The staff in the main breakfast... Read more buffet were absolutely phenomenal! In my opinion food was fantastic each restaurant felt like an actual restaurant. The food was fantastic, the staff were friendly and the opening times were reasonable. One of the great things about this resort is the constant supply of food and drink whether you collect it yourself or order it to your room ( for free by the way ;-) ) there is always something to munch on! Concierge are great! You can call them for anything and they will be happy to assist you with your request however strange. As someone who doesn't like getting in the pool, I must say that the pool party was sooo much fun! the entertainers were top notch! Sleep wise, I slept absolutely fine. The beds were really comfortable. The rooms aren't that big but they are not cramped either. Book your spa treatments early! We booked and soon as we arrived and made full use of our resort credits. The treatments were nice and the staff were very professional. Thank you so much for all the great memories Hard Rock! Can't wait to go back. Read less

5 of 5 stars
Sep 12, 2014 - MariaEspejo -

It was one of the most perfects experiences of my life, the best food , the best service, everything its just amazing, and you will really enjoy it , the beach is just the most beautiful beach ever... Read more , and the hotel and the rooms are great , especially the restaurants, they have the bests chefs , they all are very talented and all the food is just delicious Read less

4 of 5 stars
Sep 12, 2014 - FeyPau - Toluca, Mexico

Last weekend we spend 3 nights at this resort. It is pretty new, so everything literally rocks. Its an all inclusive resort. And the food its actually really good.(but the desserts) they also have... Read more all this different activities all day long. I think its perfect for young people. (specially for the ones who want to get wasted) Not for honeymooners. Nor people to want to have a really relaxing time. The rooms are extremely loud!(we were at the 348)But the service is really good. Specially a bellboy named Dinky, he really helped us with everything and was very kind as well as the pizza lady. (which i must say they are awesome!) I cannot say the same for Emanuel a bartender at the main bar at night, he was really rude. But the rest were just amazing! We had a great time! just be very punctual at the check out, cuz we were 30mins late and they charge us late check out Read less

5 of 5 stars
Sep 11, 2014 - Doreen M - Cancun, Mexico

This was the best holiday I have ever had, if you like music you are in for a real treat. The service was second to none, staff could not do enough for you. Food was excellent with plenty of choice... Read more and restaurants to choose from. Rooms were kept spotless at all times and all the staff were so helpful and friendly. I would advise anyone to go here. It was a holiday I will never forget. Thank you so much to all the staff of the Hard Rock Hotel in Cancun for making this such a memerable holiday for me. Read less

4 of 5 stars
Sep 11, 2014 - Marcus B - Lynchburg, Virginia

Overall our stay at the Hard Rock was good. We were not exspecting to see all kids at the Hard Rock. Should have did my homework. It's a nice hotel if you want to do a family vacation. It was only... Read more two of us and we were not looking for a family vacation. Next time I will pick an all adult resort. Read less

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