0844 557 4321

Opening Times

  • Mon - Fri9am - 9pm
  • Saturday9am - 7pm
  • Sunday10am - 6pm
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Hotel facilities

Bar

Fitness Centre

Hot Tub

Internet Access

Swimming Pool

Tennis

All Inclusive

Beach Holiday

TripAdvisor Traveller Rating

4.5

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Hard Rock Cancun

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WEATHER HERE

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Prices from £1269

for departures on 08 Sep 2015

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Rejoice rock n’ roll lovers, we’ve found your perfect Caribbean resort. Formerly the Cancun Palace, this hotel has been given the Hard Rock upgrade and keeping with tradition contains all the rock memorabilia you would expect including a jacket worn by Elvis Presley. There is a fabulous, meandering lake-style pool which features gorgeous ocean views and two swim-up bars. There’s an array of dining options to choose from including local Mexican specialities and a Brazilian steakhouse, which you can then follow with a show at the on-site theatre. All rooms have been refurbished to include special rock star twists and paraphernalia adorning the walls, there’s a double Jacuzzi in the bedroom and either ocean or lagoon view to check out your adoring fans below. There are some special kids clubs catering for all ages of children, including the brand new Little Big Club for your little ones. There is an on going schedule of live concerts, celebrity appearances and other exciting onsite activities. But if you just want to soak up the Caribbean sunshine from your private balcony, or recharge poolside, that’s fine too. Whatever makes you feel like a rock star.

At a glance

  • New Resort
  • 5 restaurants
  • Spa
  • Live Entertainment

Where is it?

On the white sands of Cancun and just a short stroll from Cancun's main shopping and entertainment area. Transfer time from Cancun airport: 30 min.

Larger Map

Room information

601 rooms and 1 Rock Star Suite on 12 floors with lifts. All with air-conditioning and balcony or terrace, 32” flatscreen satellite HDTV, telephone, mini-bar stocked with soft drinks and local beer, liquor dispenser, coffee maker, in-room safe, alarm clock, hairdryer, iron and board and bathroom with double Jacuzzi tub. Deluxe Gold Rooms with 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children.

Room Upgrade

Deluxe Gold Room as above but with view of the Nichupte Lagoon.
Deluxe Family Room, exclusively for families is 2 interconnecting Deluxe Gold Rooms with 1 king-size bed and 2 double beds. Family amenities include Xbox® 360 and DVD Player, special room service menu for kids and slippers and robes for kids.
Rock Suite Platinum, sleeping 6 adults or 4 adults and 2 children.
Deluxe Platinum Club Room as Deluxe Room with 1 king-size bed or 2 double beds, sleeping max 4 adults or 2 adults and 2 children and with guaranteed ocean views and Virgin Holidays exclusive club benefits which are as follows:
-VIP check in with welcome cocktail
-VIP bracelet for Access to VIP beach
-Guaranteed Ocean View Room
-Premium brands in minibar and snacks
-Pillow menu and Aromatherapy in room

In addition to the above for 2015 stays

-Lounge access at your UK departure airport (only included when booking a package holiday)

Eats and drinks

The Market, (International buffet open for breakfast, lunch and dinner) Frida, (Mexican à la carte restaurant open for dinner) Zen, (Japanese à la carte and with Teppanyaki tables, reservations required only for Teppanyaki tables, open for buffet breakfast and à la carte dinner). Ciao Italian restaurant (open for buffet breakfast and à la carte dinner) Ipanema, (Rodizio Brazilian steakhouse open for dinner) Pizzeto, (brick-oven style pizza restaurant open for lunch) 2 swim-up bars, pool bar and lobby bar.

Fun and games

1 outdoor swimming pool with kids section. 2 outdoor Jacuzzis (adult only). Rock Spa with 17 treatment cabins. Fitness Centre with sauna and steam room. Beauty salon. Kids' club (4-12 years) with dining room, video and game room, air hockey, table soccer, mini-cinema, trampoline and an outdoor water paradise with kids' pool, flumes and slides and Little Big Club. 1 lit tennis courts and 1 basketball court. Table tennis. Sound of your Stay® program-borrow a guitar and jam in your room with the Ludacris headphones to keep the noise under control or simply download a free themed 15-song playlist to relax with your choice.

Entertainment

Daily scheduled activities including Spanish lessons, dance lessons and water volleyball. The Show Theatre with evening shows and bar service. Kids show once per week with celebrity cartoon characters, once a week.

Handy stuff

Rock Shop. Laundry service*. Free WiFi. 24-hour room service*.

Additional information

Dress Code: Smart casual for dinner

*Denotes local charge.

Accessibility

Good general access around the property: properties that offer good general access for those guests who are able to walk short distances and can manage up to six steps. The Virgin Holidays Special Assistance Team can be contacted by e-mail at special.assistance@virginholidays.com or call us on 0844 557 3998, Monday-Friday 9.00am-5.30pm.

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Hard Rock Cancun

  • What to Expect:
    • 4.5 Location
    • 4.0 Sleep Quality
    • 4.5 Rooms
    • 4.5 Service
    • 4.0 Value
    • 4.5 Cleanliness
  • Traveller Rating:
    • Excellent (2092)
    • Very Good (659)
    • Average (306)
    • Poor (123)
    • Terrible (79)

This was our Third time staying at Hard Rock Cancun, I went with my Husband, and my 4 kids, and as usual we were pleased with everything. We stayed for 8 nights. The entire staff was so welcoming...

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5 of 5 stars
Jan 31, 2015 - SamMag10

This was our Third time staying at Hard Rock Cancun, I went with my Husband, and my 4 kids, and as usual we were pleased with everything. We stayed for 8 nights. The entire staff was so welcoming... Read more , kind, and friendly. And with service like that it makes you want to be there forever. Everyone was so friendly but I have to give a particular staff a shoutout,Sergio Cedillo From the pool, was beyond amazing. He introduced himself to me & my family, and asked if we needed anything. He was so attentive with all of us. He even bought us drinks even though it wasn't his job too. And even on one of the days, the sun was so bright and, he noticed us complaining about the sun, and he put the umbrella up right away. He was always checking up on us, and was so friendly. I want to just say that because of people like Sergio, we keep coming back to Hard Rock a Cancun. His service was beyond exceptional and catered to our needs. I would for sure give his service 5 stars. Thanks to everyone at hard rock for this amazing experience, and we cannot wait to go back!! Read less

5 of 5 stars
Jan 30, 2015 - v1ttoriaventur4 - Sao Paulo, Brazil

The installations are incredible, the rooms are beautiful and extremely comfortable and the staff members are super friendly! The entertainment staff people are the stars of the hotel! They made my... Read more experience at the HRH be one of the best I've ever had in my life! Specially Luis Rock, EJ, Ab and Angel! Those guys rock! Read less

5 of 5 stars
Jan 30, 2015 - Rob B - Comox, Canada

My family and I have done a lot of traveling over the years and have stayed in several all inclusive hotels. Cancun is, by far, our favourite winter destination due to the great weather, warm ocean... Read more and huge variety of activities. This time, however, we needed to just get away from our hectic schedule and do nothing. So for the first time ever, we went to a hotel and stayed on the property for the entire time. We had a blast! There are so many activities on site that you don't need to go anywhere. The entertainment is top of the line, and non-stop, the food is top quality and varied, the rooms are well appointed and comfortable and the staff is very friendly. The New Years Eve activities were a blast! Heaven on earth! Read less

5 of 5 stars
Jan 30, 2015 - kds38steel - Blanchard, Oklahoma

Hard Rock Cancun is small but it is by far the most fun of any resort that I have been to. The staff will do or get you anything. The entertainment staff is rockin all the time. Hard Rock is at KM... Read more 14.5 so this is right in the middle of the Hotel zone. If you like Golf you will love Riviera Cancun, It is a Jack N. course, easy but at the simetime a real challange. Read less

5 of 5 stars
Jan 30, 2015 - Debbie B - Jersey, United Kingdom

My husband booked this hotel as a surprise trip away and it certainly didn't disappoint! The hotel was in a nice location away from the hustle and bustle of the main resort of Cancun but only a short... Read more distance on the bus - the buses are cheap and you never have to wait more than few minutes for one. The hotel rooms are well maintained and cleaned on a daily basis with the added bonus of a Jacuzzi in your bedroom! Even though people we spoke to said this resort is much smaller than other hotels they had stayed at in the area, there was a good selection of restaurants and bars to choose from. The beach was also beautifully maintained by the hotel and the sea was just perfect. The entertainment team were amazing and worked tirelessly to keep those that wanted a more active and happening holiday entertained. Although there was always something going on around the pool area ( which was beautiful too!!) you were never hassled into getting involved and quieter areas could be found at the other end of the pool or on the beach. What truly made this resort a fantastic place to stay was the wonderful staff. From the chambermaids, to the waiters, entertainment staff through to the management team everyone was so attentive and always greeted you with a smile on their faces and all seemed genuinely happy to be a part of the team! A special mention has to go to Jesus who worked so hard everyday serving us drinks around the pool area. Jesus greeted us every morning with a cheery smile and went that extra mile to ensure that our every need was catered for! We only stayed for a week as our children remained at home with their grandma but I would definitely like to return to this resort again with the children and stay for longer! I would highly recommend this resort to anyone! Read less

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