0844 557 4321

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  • Mon - Fri9am - 9pm
  • Saturday9am - 7pm
  • Sunday10am - 6pm

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Hotel facilities


Fitness Centre

Hot Tub

Internet Access

Swimming Pool


All Inclusive

Beach Holiday

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Hard Rock Cancun

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Rejoice rock n’ roll lovers, we’ve found your perfect Caribbean resort. Formerly the Cancun Palace, this hotel has been given the Hard Rock upgrade and keeping with tradition contains all the rock memorabilia you would expect including a jacket worn by Elvis Presley. There is a fabulous, meandering lake-style pool which features gorgeous ocean views and two swim-up bars. There’s an array of dining options to choose from including local Mexican specialities and a Brazilian steakhouse, which you can then follow with a show at the on-site theatre. All rooms have been refurbished to include special rock star twists and paraphernalia adorning the walls, there’s a double Jacuzzi in the bedroom and either ocean or lagoon view to check out your adoring fans below. There are some special kids clubs catering for all ages of children, including the brand new Little Big Club for your little ones. There is an on going schedule of live concerts, celebrity appearances and other exciting onsite activities. But if you just want to soak up the Caribbean sunshine from your private balcony, or recharge poolside, that’s fine too. Whatever makes you feel like a rock star.

At a glance

  • New Resort
  • 5 restaurants
  • Spa
  • Live Entertainment

Where is it?

On the white sands of Cancun and just a short stroll from Cancun's main shopping and entertainment area. Transfer time from Cancun airport: 30 min.

Larger Map

Room information

601 rooms and 1 Rock Star Suite on 12 floors with lifts. All with air-conditioning and balcony or terrace, 32” flatscreen satellite HDTV, telephone, mini-bar stocked with soft drinks and local beer, liquor dispenser, coffee maker, in-room safe, alarm clock, hairdryer, iron and board and bathroom with double Jacuzzi tub. Deluxe Gold Rooms with 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children.

Room Upgrade

Deluxe Family Room, exclusively for families is 2 interconnecting Deluxe Gold Rooms with 1 king-size bed and 2 double beds. Family amenities include Xbox® 360 and DVD Player, special room service menu for kids and slippers and robes for kids.
Deluxe Platinum Club Room as Deluxe Room with 1 king-size bed or 2 double beds, sleeping max 4 adults or 2 adults and 2 children and with guaranteed ocean views and Virgin Holidays exclusive club benefits which are as follows:
-VIP check in with welcome cocktail
-VIP bracelet for Access to VIP beach
-Guaranteed Ocean View Room
-Premium brands in minibar and snacks
-Pillow menu and Aromatherapy in room
-Lounge access at your UK departure airport (only included when booking a package holiday)

Eats and drinks

The Market, (International buffet open for breakfast, lunch and dinner) Frida, (Mexican à la carte restaurant open for dinner) Zen, (Japanese à la carte and with Teppanyaki tables, reservations required only for Teppanyaki tables, open for buffet breakfast and à la carte dinner). Ciao Italian restaurant (open for buffet breakfast and à la carte dinner) Ipanema, (Rodizio Brazilian steakhouse open for dinner) Pizzeto, (brick-oven style pizza restaurant open for lunch) 2 swim-up bars, pool bar and lobby bar.

Fun and games

1 outdoor swimming pool with kids section. 2 outdoor Jacuzzis (adult only). Rock Spa with 17 treatment cabins. Fitness Centre with sauna and steam room. Beauty salon. Kids' club (4-12 years) with dining room, video and game room, air hockey, table soccer, mini-cinema, trampoline and an outdoor water paradise with kids' pool, flumes and slides and Little Big Club. 1 lit tennis courts and 1 basketball court. Table tennis. Sound of your Stay® program-borrow a guitar and jam in your room with the Ludacris headphones to keep the noise under control or simply download a free themed 15-song playlist to relax with your choice.


Daily scheduled activities including Spanish lessons, dance lessons and water volleyball. The Show Theatre with evening shows and bar service. Kids show once per week with celebrity cartoon characters, once a week.

Handy stuff

Rock Shop. Laundry service*. Free WiFi. 24-hour room service*.

Additional information

Dress Code: Smart casual for dinner

*Denotes local charge.


Good general access around the property: properties that offer good general access for those guests who are able to walk short distances and can manage up to six steps. The Virgin Holidays Special Assistance Team can be contacted by e-mail at special.assistance@virginholidays.com or call us on 0844 557 3998, Monday-Friday 9.00am-5.30pm.

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Hard Rock Cancun

  • What to Expect:
    • 4.5 Location
    • 4.0 Sleep Quality
    • 4.5 Rooms
    • 4.5 Service
    • 4.0 Value
    • 4.5 Cleanliness
  • Traveller Rating:
    • Excellent (2219)
    • Very Good (693)
    • Average (315)
    • Poor (126)
    • Terrible (82)

At first I was undecided wether I should bring my children who are 9 years and 12 years old. My husband felt as if this was a party place but he was wrong. We had a great time. Service was excellent...

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5 of 5 stars
Mar 2, 2015 - Michael G - Cancun

At first I was undecided wether I should bring my children who are 9 years and 12 years old. My husband felt as if this was a party place but he was wrong. We had a great time. Service was excellent... Read more and food was very good. Staying at an all inclusive place is great. Eat and drink as much as you want. My only complaint is that we all need to go on diets now. Read less

3 of 5 stars
Mar 1, 2015 - carl c - Windham, New Hampshire

The property is awesome. The room was nightmare due to AC unit vibrating noises and leaking water all over the floor and sink areas where you stand or enter bathroom. We had to stick towels between... Read more the grill cover and ac frame in the ceiling. Water dripped all over and began to puddle. Maint was called three times- problem never resolved WE WERE NEVER ALLOWED to change rooms- we were told hotel was sold out! Read less

5 of 5 stars
Mar 1, 2015 - Renata O

We stayed in Hard Rock Hotel for a week in February and it was fantastic. First of all the view from our room was just amazing. Every morning we could admire beautiful sunrise and then, just after... Read more , clear blue ocean, which could take your breath away. The hotel, pool and sandy white beautiful beach are quite big so we couldn't feel that any of those were overcrowded. HRH ensures that you'll be entertained through out a day and an evening so you won't be bored. Music, parties, foam parties, concerts etc. by the pool and then variety of entertainments during the evenings should keep you entertained. After, we could very easily get to the centre of Cancun where the night life was just amazing and fun! What made a very nice surprise for us were the staff and the food. I must say that all HRH staff was so naturally nice and helpful that we felt really welcomed there. Here is a big thank you for such the pleasant and great atmosphere!! And the food omg - I think the quality of all dishes they serve can be found in high standard restaurants. HRH has many restaurants we could chose from and every single one of them was fantastic and the food was just delicious. It all came with the professional and top friendly service. I would definitely recommend Hard Rock Hotel and I think it's worth to make a visit there! I'll be going back for sure:). Read less

4 of 5 stars
Mar 1, 2015 - Mtl-travelers - MTL, Canada

We are 3, 2 adults+child, we have been here for 3 full days so far. We travel down south extensively and been to at least 8 differents all-inclusive resorts all 4.5+ stars. This is our second stay at... Read more Hard Rock. We've been to the one in Punta Cana. Have to say, so far we are quite impress with majority of the staff and the food as well. This is a much smaller resort than the Punta Cana one which is nice. However, we have just one complain thus far and I hope that Hard Rock, you are taking note... I understand that you want to limit people from hogging too many beach towels and therefore limit 1 towel per person at a time but you need to tell your beach towel guys (polices) to ease up on the rules and use some sound judgement when possible. Let me explain....We take our 3 towels in the miring and spend most of day at the beach. Yes, we do leave our towels on the beach chair and my son's beach toys when we go for lunch. Our son likes to jump in the shallow pool on our way walking from the beach to the indoor restaurant. Obviously when we come out of the pool we asked your beach towel guys for a towel so we can towel dry in order to avoid walking in the restaurant dripping of water and risk making the floor slippery and that someone would get hurt. Let's be clear, I went to the towel station, I just wanted a towel so we can dry off on the spot and return it, not bringing into the restaurant with it. Your beach towel guys started giving us a lecture on how we are not allow more than 1 towel per person, and if we don't return it, we will be charge for the extra towel. Seriously!!! ???? I told him, what would be the difference that I go back to the beach, get and return 1 towel in order for him to give me another towel and that we use it and give it back to him ? And of course to get another towel after our lunch. He was going on and on about it and seriously got us quite annoyed! Unlike some of your guests who just leave their towels on the chairs or every where else and those guys picks them up at the end of every day, we have had the curtesy to bring back our beach towels at the end of every day to the towel station. Now, the towel guy start giving us a lecture on the rules of beach towel... not cool. I've never been to a resort that would give me such a hard time for a beach towel. Maybe we got your beach towel guy on a bad day but seriously...use some judgement and don't start telling guests how they are going to be charge for using an extra towel. Hard Rock, Don't start stinging on beach towel!! You are proving such great services on everything else and working So hard to keep your guests Happy. Let's hope the rest of our stay will be dramas free! Read less

4 of 5 stars
Feb 28, 2015 - Kyra C

I absolutely love my waiters Mikel and Jose (we call him cheeks)! They took excellent care of us. Restaurants are very good. Activities are super fun. I wish there were snacks in our room, but... Read more otherwise wonderful resort. Love the rock n roll theme all over! Read less

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