Mexico Holidays

0844 557 4321

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  • Mon - Fri9am - 9pm
  • Saturday9am - 7pm
  • Sunday10am - 6pm
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Hard Rock Cancun

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Rejoice rock n’ roll lovers, we’ve found your perfect Caribbean resort. Formerly the Cancun Palace, this hotel has been given the Hard Rock upgrade and keeping with tradition contains all the rock memorabilia you would expect including a jacket worn by Elvis Presley. There is a fabulous, meandering lake-style pool which features gorgeous ocean views and two swim-up bars. There’s an array of dining options to choose from including local Mexican specialities and a Brazilian steakhouse, which you can then follow with a show at the on-site theatre. All rooms have been refurbished to include special rock star twists and paraphernalia adorning the walls, there’s a double Jacuzzi in the bedroom and either ocean or lagoon view to check out your adoring fans below. There are some special kids clubs catering for all ages of children, including the brand new Little Big Club for your little ones. There is an on going schedule of live concerts, celebrity appearances and other exciting onsite activities. But if you just want to soak up the Caribbean sunshine from your private balcony, or recharge poolside, that’s fine too. Whatever makes you feel like a rock star.

At a glance

  • New Resort
  • 5 restaurants
  • Spa
  • Live Entertainment

Where is it?

On the white sands of Cancun and just a short stroll from Cancun's main shopping and entertainment area. Transfer time from Cancun airport: 30 min.

Larger Map

Room information

601 rooms and 1 Rock Star Suite on 12 floors with lifts. All with air-conditioning and balcony or terrace, 32” flatscreen satellite HDTV, telephone, mini-bar stocked with soft drinks and local beer, liquor dispenser, coffee maker, in-room safe, alarm clock, hairdryer, iron and board and bathroom with double Jacuzzi tub. Deluxe Gold Rooms with 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children.

Room Upgrade

Deluxe Family Room, exclusively for families is 2 interconnecting Deluxe Gold Rooms with 1 king-size bed and 2 double beds. Family amenities include Xbox® 360 and DVD Player, special room service menu for kids and slippers and robes for kids.
Deluxe Platinum Club Room as Deluxe Room with 1 king-size bed or 2 double beds, sleeping max 4 adults or 2 adults and 2 children and with guaranteed ocean views and Virgin Holidays exclusive club benefits which are as follows:
-VIP check in with welcome cocktail
-VIP bracelet for Access to VIP beach
-Guaranteed Ocean View Room
-Premium brands in minibar and snacks
-Pillow menu and Aromatherapy in room
-Lounge access at your UK departure airport (only included when booking a package holiday)

Eats and drinks

The Market, (International buffet open for breakfast, lunch and dinner) Frida, (Mexican à la carte restaurant open for dinner) Zen, (Japanese à la carte and with Teppanyaki tables, reservations required only for Teppanyaki tables, open for buffet breakfast and à la carte dinner). Ciao Italian restaurant (open for buffet breakfast and à la carte dinner) Ipanema, (Rodizio Brazilian steakhouse open for dinner) Pizzeto, (brick-oven style pizza restaurant open for lunch) 2 swim-up bars, pool bar and lobby bar.

Fun and games

1 outdoor swimming pool with kids section. 2 outdoor Jacuzzis (adult only). Rock Spa with 17 treatment cabins. Fitness Centre with sauna and steam room. Beauty salon. Kids' club (4-12 years) with dining room, video and game room, air hockey, table soccer, mini-cinema, trampoline and an outdoor water paradise with kids' pool, flumes and slides and Little Big Club. 1 lit tennis courts and 1 basketball court. Table tennis. Sound of your Stay® program-borrow a guitar and jam in your room with the Ludacris headphones to keep the noise under control or simply download a free themed 15-song playlist to relax with your choice.


Daily scheduled activities including Spanish lessons, dance lessons and water volleyball. The Show Theatre with evening shows and bar service. Kids show once per week with celebrity cartoon characters, once a week.

Handy stuff

Rock Shop. Laundry service*. Free WiFi. 24-hour room service*.

Additional information

Dress Code: Smart casual for dinner

*Denotes local charge.


Good general access around the property: properties that offer good general access for those guests who are able to walk short distances and can manage up to six steps. The Virgin Holidays Special Assistance Team can be contacted by e-mail at or call us on 0844 557 3998, Monday-Friday 9.00am-5.30pm.

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Hard Rock Cancun

  • What to Expect:
    • 4.5 Location
    • 4.0 Sleep Quality
    • 4.5 Rooms
    • 4.5 Service
    • 4.0 Value
    • 4.5 Cleanliness
  • Traveller Rating:
    • Excellent (2381)
    • Very Good (751)
    • Average (335)
    • Poor (137)
    • Terrible (84)

My time at the HRH Cancun was one of the best I had at a hotel. The music was so nice and there was music playing in the pool! The staff is great, everybody treated me like a rock star. The beach...

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5 of 5 stars
Apr 17, 2015 - Juan Carlos J - Monterrey

My time at the HRH Cancun was one of the best I had at a hotel. The music was so nice and there was music playing in the pool! The staff is great, everybody treated me like a rock star. The beach... Read more wasnt that great but the property was awesome. So many nice restaurants and the nightlife I had a really good time partying there. Keep it up!! Read less

5 of 5 stars
Apr 16, 2015 - dexter5 - Michigan's Upper Peninsula

We tried Hard Rock Punta Cana last year for spring break, but our daughter decided she wanted to come back here this year. Full disclosure we are members and this is our favorite resort, have been... Read more here several times in the last 10 years. There was 34 in our group some had been here before, some were newbies. We knew what to expect but our friends who havent been here were very impressed, from check in to check out and a fun filled 7 days in between. First time we have stayed in the presidential suite and have to say it was awesome. Beds seemed more comfortable then ever. The maid service, mini bar and turn down services were performed daily on a routine schedule. The staff went above and beyond their duties as they seem to do every year, from Gonzolez "Gonzo" the bartender near the pizza oven, Luis in the lobby bar, waitress Sweet Carolina Greene, Rolondo at the pool bar and Filipau the pool security guy (we quizzed each other daily on English and Spanish) and all of the other hard employees, including the entertainment and Spa staff members, you truly mad our stay execptional. We enjoyed all of the restaurants with the Itailian being our favorite this time, I had a risotto with salmon croutons that was out of this world. Zen was our second favorite ate at the chefs tables twice and was a fun show as always. I ate a brick oven pizza everyday, sometimes 2, love em they are delishious. Didn't have any major issues, a few differences I noticed was no more ice cream at the pool bars for the kids, (ok adults to haha). Seemed like they may have cut back a bit on staff servicing the pool area, at least on a few days, again no complaints just seemed like there werent as many waitresses near the pool. and a few of us had belly issues for a few days while there, but there was 34 of us so the odds of that are increased, nothing major, lasted a couple days for a few guests. If you have any reservations about visiting this resort DON'T, you'll have an awesome time, email me with any questions, I'd love to help out. Todd Read less

5 of 5 stars
Apr 16, 2015 - Candice C

Our experience at the Hard Rock Cancun was absolutely amazing! My husband and I stayed there from February 10-19, 2015 while 35 of our closest friends and family joined us from Feb 12-16th to attend... Read more our wedding. I have to say, we ALL wish we could go back tomorrow! The guest rooms were exactly as pictured on their website - gorgeous, clean and comfortable. The staff was incredibly nice, attentive and genuine. In particular, I'd like to mention Dinky - our bellman we met upon arrival. He went over and above to make us feel welcome and throughout our stay. He remembered us and would go out of his way to say hello and check to see if we needed anything. I also need to mention Cintya Ortiz our wedding coordinator. Throughout the planning process, she was AMAZING! Our wedding was everything we dreamed and more. She is calm, thorough and an absolute pleasure to work with. Special thanks to Janessa in wedding sales too!! You're so fantastic!! Lastly, the food at Hard Rock was incredible. Please don't change a thing! I've been to several all-inclusive resorts and typically the food is where you have to sacrifice but not here. Every restaurant, even our catered buffet at the wedding, was so good!! I will leave you with this...if you're planning a stay at HRC, I promise you'll have a great time. We are trying to figure out how quickly we can get back! If you've already booked your dates, get the tacos outside by the pool. Holy amazing, we ate them everyday! (One last thing, thank you to the entire entertainment team for helping us all relax and have fun!!) Read less

4 of 5 stars
Apr 16, 2015 - Eric G K - Cancun

Overall, the experience was very good. I would diffently visit again. The service wass excellent. However, I did not like the credit system. It was a rip off. $400 for cabana with cheap Monet. Too... Read more much trying to sell memberships or up sell. Also, the balance railing was very dangerous in Room 880. Great view, but if you lean to hard against the rail. It could be your last lean. The rail was not stable. Read less

5 of 5 stars
Apr 15, 2015 - nancee2015 - Toledo, Ohio

Fantastic vacation! High Tech at the front desk was great as well as Sergio and others at the pool. The food and drinks were outstanding and plentiful, the best I've ever had at an all inclusive... Read more . Hard Rock is on my list to go to again. Read less

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