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0844 557 4321

Open today: 9:00am - 9:00pm

Other days
  • Mon - Fri9:00am - 9:00pm
  • Saturday9:00am - 7:00pm
  • Sunday10:00am - 6:00pm

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At a glance

  • New Resort
  • 5 restaurants
  • Spa
  • Live Entertainment

Hotel facilities

Bar

Fitness Centre

Hot Tub

Internet Access

Swimming Pool

Tennis

All Inclusive

Beach Holiday

TripAdvisor Traveller Rating

4.5

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Hard Rock Cancun

1 of 11 photos
WEATHER HERE

Rejoice rock n’ roll lovers, we’ve found your perfect Caribbean resort. Formerly the Cancun Palace, this hotel has been given the Hard Rock upgrade and keeping with tradition contains all the rock memorabilia you would expect including a jacket worn by Elvis Presley. There is a fabulous, meandering lake-style pool which features gorgeous ocean views and two swim-up bars. There’s an array of dining options to choose from including local Mexican specialities and a Brazilian steakhouse, which you can then follow with a show at the on-site theatre. All rooms have been refurbished to include special rock star twists and paraphernalia adorning the walls, there’s a double Jacuzzi in the bedroom and either ocean or lagoon view to check out your adoring fans below. There are some special kids clubs catering for all ages of children, including the brand new Little Big Club for your little ones. There is an on going schedule of live concerts, celebrity appearances and other exciting onsite activities. But if you just want to soak up the Caribbean sunshine from your private balcony, or recharge poolside, that’s fine too. Whatever makes you feel like a rock star.

Where is it?

On the white sands of Cancun and just a short stroll from Cancun's main shopping and entertainment area. Transfer time from Cancun airport: 30 min.

Larger Map

Room information

601 rooms and 1 Rock Star Suite on 12 floors with lifts. All with air-conditioning and balcony or terrace, 32” flatscreen satellite HDTV, telephone, mini-bar stocked with soft drinks and local beer, liquor dispenser, coffee maker, in-room safe, alarm clock, hairdryer, iron and board and bathroom with double Jacuzzi tub. Deluxe Gold Rooms with 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children.

Room Upgrade

Deluxe Gold Room as above but with view of the Nichupte Lagoon.
Deluxe Family Room, exclusively for families is 2 interconnecting Deluxe Gold Rooms with 1 king-size bed and 2 double beds. Family amenities include Xbox® 360 and DVD Player, special room service menu for kids and slippers and robes for kids.
Rock Suite Platinum, sleeping 6 adults or 4 adults and 2 children.
Deluxe Platinum Club Room as Deluxe Room with 1 king-size bed or 2 double beds, sleeping max 4 adults or 2 adults and 2 children and with guaranteed ocean views and Virgin Holidays exclusive club benefits which are as follows:
-Lounge access at your UK departure airport (from 2015 onwards)
-VIP check in with welcome cocktail
-VIP bracelet for Access to VIP beach
-Guaranteed Ocean View Room
-Premium brands in minibar and snacks
-Pillow menu and Aromatherapy in room

Eats and drinks

The Market, (International buffet open for breakfast, lunch and dinner) Frida, (Mexican à la carte restaurant open for dinner) Zen, (Japanese à la carte and with Teppanyaki tables, reservations required only for Teppanyaki tables, open for buffet breakfast and à la carte dinner). Ciao Italian restaurant (open for buffet breakfast and à la carte dinner) Ipanema, (Rodizio Brazilian steakhouse open for dinner) Pizzeto, (brick-oven style pizza restaurant open for lunch) 2 swim-up bars, pool bar and lobby bar.

Fun and games

1 outdoor swimming pool with kids section. 2 outdoor Jacuzzis (adult only). Rock Spa with 17 treatment cabins. Fitness Centre with sauna and steam room. Beauty salon. Kids' club (4-12 years) with dining room, video and game room, air hockey, table soccer, mini-cinema, trampoline and an outdoor water paradise with kids' pool, flumes and slides and Little Big Club. 1 lit tennis courts and 1 basketball court. Table tennis. Sound of your Stay® program-borrow a guitar and jam in your room with the Ludacris headphones to keep the noise under control or simply download a free themed 15-song playlist to relax with your choice.

Entertainment

Daily scheduled activities including Spanish lessons, dance lessons and water volleyball. The Show Theatre with evening shows and bar service. Kids show once per week with celebrity cartoon characters, once a week.

Handy stuff

Rock Shop. Laundry service*. Free WiFi. 24-hour room service*.

Additional information

Dress Code: Smart casual for dinner

*Denotes local charge.

Accessibility

Good general access around the property: properties that offer good general access for those guests who are able to walk short distances and can manage up to six steps. The Virgin Holidays Special Assistance Team can be contacted by e-mail at special.assistance@virginholidays.com or call us on 0844 557 3998, Monday-Friday 9.00am-5.30pm.

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Hard Rock Cancun

  • What to Expect:
    • 4.5 Location
    • 4.0 Sleep Quality
    • 4.5 Rooms
    • 4.5 Service
    • 4.0 Value
    • 4.5 Cleanliness
  • Traveller Rating:
    • Excellent (1730)
    • Very Good (573)
    • Average (262)
    • Poor (113)
    • Terrible (75)

We had a great time on our trip and the staff at the hotel made it. Jaime the pool bartender was awesome and my kids loved him. He made sure everyone at the pool was having the best time ever...

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5 of 5 stars
Oct 29, 2014 - Jon H - Knightsen, California

We had a great time on our trip and the staff at the hotel made it. Jaime the pool bartender was awesome and my kids loved him. He made sure everyone at the pool was having the best time ever... Read more . Every hotel employee was very happy and pleasant to be around Read less

5 of 5 stars
Oct 29, 2014 - travox - Cancun

Everything is top notch. Room service was excellent (I like to eat super late at night). In room bar, YUM! Wish I was still there, right now! White sand, blue ocean. Very friendly service. Very... Read more comfy bed. Read less

5 of 5 stars
Oct 29, 2014 - Tim M - Newcastle upon Tyne, England, United Kingdom

Booked 10 days with my girlfriend, i wish i had booked 2 weeks as the place was amazing. From the first step inside to the end the people and hotel were amazing. While there my girlfriend had hit... Read more here head and cut it quiet badly, the staff handled it so well, getting first aid and paying for medication from the chemist. Food, rooms and staff all 5 star. Read less

5 of 5 stars
Oct 28, 2014 - Jana A - Sparks

We just spent two weeks at The Hard Rock Hotel in Cancun and it is always a great time for our family! Our two kids ages 8 and 11 love the Kids Club. The staff there - Mariana, Jessy, Michelle... Read more , Karen, Erica, Cynthia, Wendy, Yess Rock, and Lili are wonderful. An extra big thank you to Yess Rock and Lili as they went above and beyond to make our kids feel at home and that made us feel secure in leaving them to play knowing they were in good hands. The food is great from breakfast to dinner and Vergillio at the market buffet always had our juice ready for us when we came in. Jaime the bartender at the pool was awesome and always made fantastic drinks. Our room was clean and had a great ocean view. The staff even decorated it for our son's birthday! The entertainment staff was fun especially Osiriz who helped our daughter enjoy the foam party at the pool by placing her on his shoulders. We can't wait to go back again! This is the hotel to go to with your family! Read less

4 of 5 stars
Oct 28, 2014 -

Awesome service, beautiful beach, great food but miserable, hard bed. They tried to help by padding it out a little, but it was only bearable. The resort is fairly small, the common area is small... Read more enough to feel a little crowded on a rainy day. Be aware that this is a time share resort, so be prepared to say no to the sales pitch. Luckily everything else was great. I can not say enough about the service. Room service was very fast. Read less

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