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Open today: 9:00am - 9:00pm

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  • Mon - Fri9:00am - 9:00pm
  • Saturday9:00am - 7:00pm
  • Sunday10:00am - 6:00pm

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At a glance

  • New Resort
  • 5 restaurants
  • Spa
  • Live Entertainment

Hotel facilities


Fitness Centre

Hot Tub

Internet Access

Swimming Pool


All Inclusive

Beach Holiday

TripAdvisor Traveller Rating


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Hard Rock Cancun

1 of 11 photos

Rejoice rock n’ roll lovers, we’ve found your perfect Caribbean resort. Formerly the Cancun Palace, this hotel has been given the Hard Rock upgrade and keeping with tradition contains all the rock memorabilia you would expect including a jacket worn by Elvis Presley. There is a fabulous, meandering lake-style pool which features gorgeous ocean views and two swim-up bars. There’s an array of dining options to choose from including local Mexican specialities and a Brazilian steakhouse, which you can then follow with a show at the on-site theatre. All rooms have been refurbished to include special rock star twists and paraphernalia adorning the walls, there’s a double Jacuzzi in the bedroom and either ocean or lagoon view to check out your adoring fans below. There are some special kids clubs catering for all ages of children, including the brand new Little Big Club for your little ones. There is an on going schedule of live concerts, celebrity appearances and other exciting onsite activities. But if you just want to soak up the Caribbean sunshine from your private balcony, or recharge poolside, that’s fine too. Whatever makes you feel like a rock star.

Where is it?

On the white sands of Cancun and just a short stroll from Cancun's main shopping and entertainment area. Transfer time from Cancun airport: 30 min.

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Room information

601 rooms and 1 Rock Star Suite on 12 floors with lifts. All with air-conditioning and balcony or terrace, 32” flatscreen satellite HDTV, telephone, mini-bar stocked with soft drinks and local beer, liquor dispenser, coffee maker, in-room safe, alarm clock, hairdryer, iron and board and bathroom with double Jacuzzi tub. Deluxe Gold Rooms with 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children.

Room Upgrade

Deluxe Gold Room as above but with view of the Nichupte Lagoon.

Deluxe Family Room, exclusively for families is 2 interconnecting Deluxe Gold Rooms with 1 king-size bed and 2 double beds. Family amenities include Xbox® 360 and DVD Player, special room service menu for kids and slippers and robes for kids.

Rock Suite Platinum, sleeping 6 adults or 4 adults and 2 children.

Deluxe Platinum Club Room as Deluxe Room with 1 king-size bed or 2 double beds, sleeping max 4 adults or 2 adults and 2 children and with guaranteed ocean views and Virgin Holidays exclusive club benefits which are as follows:
-Lounge access at your UK departure airport (from 2015 onwards)
-VIP check in with welcome cocktail
-VIP bracelet for Access to VIP beach
-Guaranteed Ocean View Room
-Premium brands in minibar and snacks
-Pillow menu and Aromatherapy in room

Eats and drinks

The Market, (International buffet open for breakfast, lunch and dinner) Frida, (Mexican à la carte restaurant open for dinner) Zen, (Japanese à la carte and with Teppanyaki tables, reservations required only for Teppanyaki tables, open for buffet breakfast and à la carte dinner). Ciao Italian restaurant (open for buffet breakfast and à la carte dinner) Ipanema, (Rodizio Brazilian steakhouse open for dinner) Pizzeto, (brick-oven style pizza restaurant open for lunch) 2 swim-up bars, pool bar and lobby bar.

Fun and games

1 outdoor swimming pool with kids section. 2 outdoor Jacuzzis (adult only). Rock Spa with 17 treatment cabins. Fitness Centre with sauna and steam room. Beauty salon. Kids' club (4-12 years) with dining room, video and game room, air hockey, table soccer, mini-cinema, trampoline and an outdoor water paradise with kids' pool, flumes and slides and Little Big Club. 1 lit tennis courts and 1 basketball court. Table tennis. Sound of your Stay® program-borrow a guitar and jam in your room with the Ludacris headphones to keep the noise under control or simply download a free themed 15-song playlist to relax with your choice.


Daily scheduled activities including Spanish lessons, dance lessons and water volleyball. The Show Theatre with evening shows and bar service. Kids show once per week with celebrity cartoon characters, once a week.

Handy stuff

Rock Shop. Laundry service*. Free WiFi. 24-hour room service*.

Additional information

Dress Code: Smart casual for dinner

*Denotes local charge.


Good general access around the property: properties that offer good general access for those guests who are able to walk short distances and can manage up to six steps. The Virgin Holidays Special Assistance Team can be contacted by e-mail at or call us on 0844 557 3998, Monday-Friday 9.00am-5.30pm.

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Hard Rock Cancun

  • What to Expect:
    • 4.5 based on 2174 reviews Location
    • 4.5 based on 2168 reviews Rooms
    • 4.5 based on 2268 reviews Service
    • 4 based on 2161 reviews Value
    • 4.5 based on 2188 reviews Cleanliness
  • Traveller Rating:
    • Excellent (1450)
    • Very Good (515)
    • Average (247)
    • Poor (107)
    • Terrible (72)

don't miss the Brazilian rest. The beach was amazing. Cleanest smelling room in all Carib. Bed was very comfortable. view was spectacular. Music was never obtrusive. Staff spoke English well...

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5 of 5 stars
Aug 28, 2014 - Stephen.mich E - Cancun

don't miss the Brazilian rest. The beach was amazing. Cleanest smelling room in all Carib. Bed was very comfortable. view was spectacular. Music was never obtrusive. Staff spoke English well... Read more and were extremely helpful. The family loved the place. Read less

5 of 5 stars
Aug 28, 2014 - Sam M -

Best holiday you will ever have I cannot recommend this enough fab service great hotel food amazing spa out of this world staff were fantastic lots to do right on amazing beach x we had platinum... Read more deluxe room on 4th floor right next to a lift and didn't hear a thing entertainment was great go book this holiday you won't be disappointed Read less

5 of 5 stars
Aug 27, 2014 - Iyidenia C - Yonkers, New York

I just came back from the best vacation I've had to date. I not only went out to Cancun to vacation but also for my wedding. Both surpassed my expectations a million times over. The service is... Read more impeccable. My guests cannot stop talking about the both the resort and my wedding. The waiters, bartenders and even hairstylist in Posh salon are truly caring, friendly and welcoming. Keren did both my hair and makeup for my wedding taking into consideration everything I asked for. After the ceremony, I ran back into the salon for a touchup on lipstick and she gladly reapplied. If you are looking for a resort to spend your Cancun vacation (or better yet plan your destination wedding), look no further! Hard Rock has something for everyone from children to adults. I don't have a single negative thing to say. Can't wait for the honeymoon, definitely reliving our experience! Read less

5 of 5 stars
Aug 27, 2014 - Lmmilazzo - Staten Island, New York

It was a great week at the Hard Rock in Cancun. We had vacationed at the Hard Rock in Punta Cana last year and were skeptical that it would be the same experience for the family. Upon arrival, we... Read more were greeted promptly and offered an upgrade to a family suite which made it easier for us to be all together. The food at all the restaurants was great and more than we could ever finish. Lalo at the brick oven pizza by the pool was always efficient and remembered that I ate the vegetarian and my son only ate cheese. He always had a smile on his face even though I know he worked around a scorching oven day after day. Claudia around the pool was attentive and offered many different drinks to try. Alex from the events staff around the pool was friendly and always had the party going! The activities were a blast from the Foam party in the pool to volleyball and surfing. The beach was beautiful and well maintained and I joked that the hotel floors were cleaner than mine back home! The beds were comfortable and the refrigerator was stocked every day. All the restaurants' staff were pleasant and helpful. I took a spill when I first got there (my own clumsiness) and the hotel staff fell over themselves getting me ice, a chair and medical attention. It was a great week and I recommend this hotel to anyone that wants to have a great experience in Cancun. Read less

4 of 5 stars
Aug 26, 2014 - Nadine D - Cancun

We had been to the moon palace and wanted to try something different. We had a great time but I think there are better places to go in Cancun. We took our kids and again I think there are better... Read more places to go with Kids. Some suggestions we had for the hotel: - Better gym equipment and stock of water - Did not like the attire of the women during the evening shows (not appropriate for the kids) - I needed personal items and had to wait until the store opened the next day and paid $8. This should be something available to guests (esp. members) or even the opportunity to use resort credit for personal items. Most 4 star hotels offer these types of items at no charge to guests - More bar tenders at the swim up bars during high traffic times - Have pool toys available for the kids so we don't have to bring or purchase them - More realistic times for the presentations (we were told it would be 90 min and we were there for more than 2 hours. That’s hard with kids) - Share pricing for excursions once individuals get there (dolphins - pictures started at over $100 packages. People should know this so they can plan their excursions accordingly) - provide transportation to the other hard rock or palace resorts so members can visit without having to pay $40 for a taxi Read less

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