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Hotel facilities

Bar

Fitness Centre

Hot Tub

Internet Access

Swimming Pool

Tennis

All Inclusive

Beach Holiday

TripAdvisor Traveller Rating

4.5

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Hard Rock Cancun

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Prices from £1439

for departures on 09 Jan 2015

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Rejoice rock n’ roll lovers, we’ve found your perfect Caribbean resort. Formerly the Cancun Palace, this hotel has been given the Hard Rock upgrade and keeping with tradition contains all the rock memorabilia you would expect including a jacket worn by Elvis Presley. There is a fabulous, meandering lake-style pool which features gorgeous ocean views and two swim-up bars. There’s an array of dining options to choose from including local Mexican specialities and a Brazilian steakhouse, which you can then follow with a show at the on-site theatre. All rooms have been refurbished to include special rock star twists and paraphernalia adorning the walls, there’s a double Jacuzzi in the bedroom and either ocean or lagoon view to check out your adoring fans below. There are some special kids clubs catering for all ages of children, including the brand new Little Big Club for your little ones. There is an on going schedule of live concerts, celebrity appearances and other exciting onsite activities. But if you just want to soak up the Caribbean sunshine from your private balcony, or recharge poolside, that’s fine too. Whatever makes you feel like a rock star.

At a glance

  • New Resort
  • 5 restaurants
  • Spa
  • Live Entertainment

Where is it?

On the white sands of Cancun and just a short stroll from Cancun's main shopping and entertainment area. Transfer time from Cancun airport: 30 min.

Larger Map

Room information

601 rooms and 1 Rock Star Suite on 12 floors with lifts. All with air-conditioning and balcony or terrace, 32” flatscreen satellite HDTV, telephone, mini-bar stocked with soft drinks and local beer, liquor dispenser, coffee maker, in-room safe, alarm clock, hairdryer, iron and board and bathroom with double Jacuzzi tub. Deluxe Gold Rooms with 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children.

Room Upgrade

Deluxe Gold Room as above but with view of the Nichupte Lagoon.
Deluxe Family Room, exclusively for families is 2 interconnecting Deluxe Gold Rooms with 1 king-size bed and 2 double beds. Family amenities include Xbox® 360 and DVD Player, special room service menu for kids and slippers and robes for kids.
Rock Suite Platinum, sleeping 6 adults or 4 adults and 2 children.
Deluxe Platinum Club Room as Deluxe Room with 1 king-size bed or 2 double beds, sleeping max 4 adults or 2 adults and 2 children and with guaranteed ocean views and Virgin Holidays exclusive club benefits which are as follows:
-VIP check in with welcome cocktail
-VIP bracelet for Access to VIP beach
-Guaranteed Ocean View Room
-Premium brands in minibar and snacks
-Pillow menu and Aromatherapy in room

In addition to the above for 2015 stays

-Lounge access at your UK departure airport (only included when booking a package holiday)

Eats and drinks

The Market, (International buffet open for breakfast, lunch and dinner) Frida, (Mexican à la carte restaurant open for dinner) Zen, (Japanese à la carte and with Teppanyaki tables, reservations required only for Teppanyaki tables, open for buffet breakfast and à la carte dinner). Ciao Italian restaurant (open for buffet breakfast and à la carte dinner) Ipanema, (Rodizio Brazilian steakhouse open for dinner) Pizzeto, (brick-oven style pizza restaurant open for lunch) 2 swim-up bars, pool bar and lobby bar.

Fun and games

1 outdoor swimming pool with kids section. 2 outdoor Jacuzzis (adult only). Rock Spa with 17 treatment cabins. Fitness Centre with sauna and steam room. Beauty salon. Kids' club (4-12 years) with dining room, video and game room, air hockey, table soccer, mini-cinema, trampoline and an outdoor water paradise with kids' pool, flumes and slides and Little Big Club. 1 lit tennis courts and 1 basketball court. Table tennis. Sound of your Stay® program-borrow a guitar and jam in your room with the Ludacris headphones to keep the noise under control or simply download a free themed 15-song playlist to relax with your choice.

Entertainment

Daily scheduled activities including Spanish lessons, dance lessons and water volleyball. The Show Theatre with evening shows and bar service. Kids show once per week with celebrity cartoon characters, once a week.

Handy stuff

Rock Shop. Laundry service*. Free WiFi. 24-hour room service*.

Additional information

Dress Code: Smart casual for dinner

*Denotes local charge.

Accessibility

Good general access around the property: properties that offer good general access for those guests who are able to walk short distances and can manage up to six steps. The Virgin Holidays Special Assistance Team can be contacted by e-mail at special.assistance@virginholidays.com or call us on 0844 557 3998, Monday-Friday 9.00am-5.30pm.

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Hard Rock Cancun

  • What to Expect:
    • 4.5 Location
    • 4.0 Sleep Quality
    • 4.5 Rooms
    • 4.5 Service
    • 4.0 Value
    • 4.5 Cleanliness
  • Traveller Rating:
    • Excellent (1931)
    • Very Good (616)
    • Average (286)
    • Poor (117)
    • Terrible (79)

To see what they had to offer was excellent. If you want to see all this go see Santose he can show all this for you. This is an all inclusive place. It is well worth my money. The rooms were great...

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5 of 5 stars
Dec 19, 2014 - Toni Y

To see what they had to offer was excellent. If you want to see all this go see Santose he can show all this for you. This is an all inclusive place. It is well worth my money. The rooms were great... Read more with a Jacuzzi tub and a balcony for the rooms. The food everywhere on site was great. The spas were amazing. They had excellent staff very helpful with everything. They can help you book excursions or get you a cab. The bus is out front of thier drive if you chose to use it. But the very best part was our favorite bartender Edgar. He could make everything. We just had him surprise us with different drinks. We had wanted dark beer and he went to find some in the back stock. The head of the bar staff brought it to our room for us to put into the stocked mini bar ( included into the cost of course) . We went snorkeling, and to the xplor. My son in law went scuba diving in the caves and said it was the best dive he had ever done. We will be going back. They go out of thier way to make everyone happy. Read less

5 of 5 stars
Dec 19, 2014 - victor g - Boston, Massachusetts

I went to Hard Rock in cancun with my wife and with like the excellent sercive, the beach, food is incredible delicius for every taste, a high quality hotel. The only thing that we did not like was... Read more the entertaiment, not too that rock! So quite, is good for Family. I prefer the Hard Rock of Punta cana because the luxury is uffff, i like the disco and shows and the weather is not that humid like cancun. Overall i will recomended and definely i go back. Read less

5 of 5 stars
Dec 18, 2014 - CancunKC - Kansas City

In June, we took a family of 6 (with four small children) and traveled with a group of 15 to Hard Rock Cancun for a week. The service and food are as good as it gets at an all inclusive. We stayed... Read more in a 2 bedroom presidential suite, which had two nice bedrooms plus a large living room. The beach and pool are amazing with fantastic service throughout the resort. A special thank you to Virgilio and his team at the Market. By day two he knew the names of everyone in the group and had our table waiting when we arrived for breakfast every day with special drinks for the kids. To management, Virgilio deserves a raise! The kids (ages 1 to 7) had a great time and never got bored. In November, my wife and I went back without the kids for a long weekend, but booked a standard room without the VIP privileges. We received the exact same level of service as we did when we stayed in the presidential. When we arrived, we were upgraded to an ocean view concierge room, which was an unexpected surprise. Virgilio remembered us from the June trip and again treated us like royalty. They completed the New Mexican Restaurant and the Pizzeria, which were both upgrade from before. Cio is the most formal of the restaurants and is a full four course meal. Plan on two full hours for dinner there. Zen was great (the table menu is as good as the hibach), Ipanema is also very good, but make sure you try all the cuts of meat. My favorite cuts were ones I wouldn't have expected to like as well. The buffet is great for breakfast and lunch. My favorite food in the entire resort is the steak tacos from the grill at the buffet. The only complaint I would make is the loud doors and noise in the hallways at night. The doors shut very loudly (even when you try to be quiet) and it will wake you up a few times a night. Also a suggestion, put some salt on the shuffleboard tables. They are basically unplayable without it. Other than that, I can't think of anything else to complain about. We have been four times now and can't wait to go back. Last suggestion. I know it says "tips included" but a few bucks here and there go a long way in level of service. Read less

3 of 5 stars
Dec 18, 2014 - Rubies22f - Cancun

Key things to know before booking the parties end early that is karaoke or concerts so don't expect late nights of wild fun. As a matter of fact multiple ppl in our group were asked to quiet down at... Read more bars or in rooms. Expect lots of families and wedding parties. Read less

5 of 5 stars
Dec 18, 2014 - tim t - boston

Was really impressed by our stay. The staff were wonderful, friendly, helpful - really seemed genuinely happy to be there. Especially Antonio (Swim up bar), Victor (ipanama), Beto (asian restaurant... Read more ). Everything was in good repair, and we had a lot of fun. The pool area was lively and really enjoyable, the staff is great at keeping things fun and interesting. I've never been fond of foam parties, but you can't miss their Wednesday foam party in the pool (it's only part of the pool so you can certainly stay away if you prefer). Really enjoyed each of the restaurants, and didn't get nickel and dimed for upcharges like you see sometimes at other resorts. Service was very good at each, and the food didn't disappoint. Only concern was that you could very easily hear your neighbors due to thin walls and a connecting door, but a white noise app on my phone eliminated that issue. Great fun, highly recommend! Read less

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