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Open today: 9:00am - 9:00pm

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  • Mon - Fri9:00am - 9:00pm
  • Saturday9:00am - 7:00pm
  • Sunday10:00am - 6:00pm

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At a glance

  • New Resort
  • 5 restaurants
  • Spa
  • Live Entertainment

Hotel facilities

Bar

Fitness Centre

Hot Tub

Internet Access

Swimming Pool

Tennis

All Inclusive

Beach Holiday

TripAdvisor Traveller Rating

4.5

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Hard Rock Cancun

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WEATHER HERE

Rejoice rock n’ roll lovers, we’ve found your perfect Caribbean resort. Formerly the Cancun Palace, this hotel has been given the Hard Rock upgrade and keeping with tradition contains all the rock memorabilia you would expect including a jacket worn by Elvis Presley. There is a fabulous, meandering lake-style pool which features gorgeous ocean views and two swim-up bars. There’s an array of dining options to choose from including local Mexican specialities and a Brazilian steakhouse, which you can then follow with a show at the on-site theatre. All rooms have been refurbished to include special rock star twists and paraphernalia adorning the walls, there’s a double Jacuzzi in the bedroom and either ocean or lagoon view to check out your adoring fans below. There are some special kids clubs catering for all ages of children, including the brand new Little Big Club for your little ones. There is an on going schedule of live concerts, celebrity appearances and other exciting onsite activities. But if you just want to soak up the Caribbean sunshine from your private balcony, or recharge poolside, that’s fine too. Whatever makes you feel like a rock star.

Where is it?

On the white sands of Cancun and just a short stroll from Cancun's main shopping and entertainment area. Transfer time from Cancun airport: 30 min.

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Room information

601 rooms and 1 Rock Star Suite on 12 floors with lifts. All with air-conditioning and balcony or terrace, 32” flatscreen satellite HDTV, telephone, mini-bar stocked with soft drinks and local beer, liquor dispenser, coffee maker, in-room safe, alarm clock, hairdryer, iron and board and bathroom with double Jacuzzi tub. Deluxe Gold Rooms with 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children.

Room Upgrade

Deluxe Gold Room as above but with view of the Nichupte Lagoon.
Deluxe Family Room, exclusively for families is 2 interconnecting Deluxe Gold Rooms with 1 king-size bed and 2 double beds. Family amenities include Xbox® 360 and DVD Player, special room service menu for kids and slippers and robes for kids.
Rock Suite Platinum, sleeping 6 adults or 4 adults and 2 children.
Deluxe Platinum Club Room as Deluxe Room with 1 king-size bed or 2 double beds, sleeping max 4 adults or 2 adults and 2 children and with guaranteed ocean views and Virgin Holidays exclusive club benefits which are as follows:
-Lounge access at your UK departure airport (from 2015 onwards)
-VIP check in with welcome cocktail
-VIP bracelet for Access to VIP beach
-Guaranteed Ocean View Room
-Premium brands in minibar and snacks
-Pillow menu and Aromatherapy in room

Eats and drinks

The Market, (International buffet open for breakfast, lunch and dinner) Frida, (Mexican à la carte restaurant open for dinner) Zen, (Japanese à la carte and with Teppanyaki tables, reservations required only for Teppanyaki tables, open for buffet breakfast and à la carte dinner). Ciao Italian restaurant (open for buffet breakfast and à la carte dinner) Ipanema, (Rodizio Brazilian steakhouse open for dinner) Pizzeto, (brick-oven style pizza restaurant open for lunch) 2 swim-up bars, pool bar and lobby bar.

Fun and games

1 outdoor swimming pool with kids section. 2 outdoor Jacuzzis (adult only). Rock Spa with 17 treatment cabins. Fitness Centre with sauna and steam room. Beauty salon. Kids' club (4-12 years) with dining room, video and game room, air hockey, table soccer, mini-cinema, trampoline and an outdoor water paradise with kids' pool, flumes and slides and Little Big Club. 1 lit tennis courts and 1 basketball court. Table tennis. Sound of your Stay® program-borrow a guitar and jam in your room with the Ludacris headphones to keep the noise under control or simply download a free themed 15-song playlist to relax with your choice.

Entertainment

Daily scheduled activities including Spanish lessons, dance lessons and water volleyball. The Show Theatre with evening shows and bar service. Kids show once per week with celebrity cartoon characters, once a week.

Handy stuff

Rock Shop. Laundry service*. Free WiFi. 24-hour room service*.

Additional information

Dress Code: Smart casual for dinner

*Denotes local charge.

Accessibility

Good general access around the property: properties that offer good general access for those guests who are able to walk short distances and can manage up to six steps. The Virgin Holidays Special Assistance Team can be contacted by e-mail at special.assistance@virginholidays.com or call us on 0844 557 3998, Monday-Friday 9.00am-5.30pm.

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Hard Rock Cancun

  • What to Expect:
    • 4.5 Location
    • 4.0 Sleep Quality
    • 4.5 Rooms
    • 4.5 Service
    • 4.0 Value
    • 4.5 Cleanliness
  • Traveller Rating:
    • Excellent (1826)
    • Very Good (585)
    • Average (271)
    • Poor (113)
    • Terrible (75)

every member of the team was just in the mood of a hard rock experience , food was great , and even my 3 years old baby had a good time. the taste of good music even at the washrooms is just...

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4 of 5 stars
Nov 22, 2014 - mauricios89 - Cancun

every member of the team was just in the mood of a hard rock experience , food was great , and even my 3 years old baby had a good time. the taste of good music even at the washrooms is just... Read more differente from any other resort Read less

3 of 5 stars
Nov 22, 2014 - Jay L - Ocean BEach

My wife and I went to a destination wedding at the Hard Rock. This would have been a 5 except for the food which was average. The staff was great! They were eager to help and often went out of... Read more their way to make things easy. They waited on us at every turn. Our room was huge, clean with a very comfortable bed. The hot tub in our room made relaxing after a hard day at the beach and pool very easy. The beach was clean and again the staff circulated around us bringing us cold drinks and munchies/food. The staff also catered to all our needs during the wedding. It was right on the beach and couldn't have been better! Read less

5 of 5 stars
Nov 21, 2014 - Sophie G - Somerset, New Jersey

We have not long returned from a 11 night break . I don't know where to start every part of of holiday was amazing. The food was awesome in every restaurant and there was so much choice. I am... Read more vegetarian and they were so accommodating. The pool area is so clean and with plenty of sun loungers. The rooms where better than the picture shows again the service was great. The smash bar was one of the friendliest bars we have been to with a special mention too Edgar Gutierrez , correA , Julian and giovanni. They made our holiday extra special always remember how you like your drink , and replacing quickly. They work so hard in the bar. We had that good a time we are looking at coming back next year just finding the right price. Read less

5 of 5 stars
Nov 21, 2014 - Seanbb1 - Doncaster

After visiting the dreams Hotel Cancun (now closed for refurb)for the last 2 visits to Mexico we decided on the Hard Rock Hotel as it seemed to tick all the boxes for us we were not wrong !! On... Read more After visiting the dreams Hotel Cancun (now closed for refurb)for the last 2 visits to Mexico we decided on the Hard Rock Hotel as it seemed to tick all the boxes for us ...we were not wrong !! On arrival with my wife and daughters aged 4 and 10 we were given cool towels by the concierge team and the ladies given bracelets which was a lovely touch. Check in was fast and easy we were shown to our family suite room which is 2 fabulous large rooms interconnecting The luggage arrived quickly and after unpacking we visited the pool area to see the day of the dead festivities which were truly fantastic Breakfast everyday we took in the market which was fantastic massive selection superb waiting staff who after one day knew what drinks we preferred as well as the kids . The kids club is just incredible our kids went 6 of the 7 days during the mornings until 1pm usually and did a massive array of crafts and fun activities Barney,Angelina Ballerina,Thomas the tank engine and Bob the builder are all around at various times the kids love it,the staff in the kids club are just amazing and plentiful I need to mention in particular Lily,Erika,Wendy,Karen,Jess,Jessie,Cynthia,and Michelle Our children were well looked after and loved the club with its own restaurant pool slides video games dress up rooms etc a big thankyou to you all xxxx The rooms were incredible very spacious and modern with great maid service our rooms were spotless everyday The pool is super great entertainment and bars the service excellent music and sound system top class games for those who took part lots of fun always like to see the Americans and Canadians giving it some !! Drinks quality is good if you are ask for premium spirits you get them Food is plentiful and the lunch service great pizzas salads nachos chilli etc all cooked fresh as well as great burgers and sausages cooked to order Restaurants we tried were the Chinese tepanyaki which is awesome ,the Brazilian is super with good meats and salads The Italian an wasn't as we expected they didn't do food for the children which we found strange when all the other restaurants do ! Bar great shops good the spa superb and resort credits are easy to use and a great bargain We had spa treatments a cabana etc all at a fraction of the price The oversell on the legendary membership would be my only complaint it's a bit much when you're away with your family and they are a bit annoying you have to just say no and stand your ground if not interested This is a top quality fun resort great location superb staff good food ,drinks,shows in a fabulous theatre and top top class staff We will definitely return next year without a doubt if we can get a good rate we love the hotel the kids love it and all in all great value a must happy happening hotel that screams holiday luxury and fun try it !!!!! Read less

5 of 5 stars
Nov 21, 2014 - Peggy G - Garwood, New Jersey

Hard Rock in Cancun is a vacation dream. All the facilities were spotless. Each and every staff member went out of their way to be helpful and courteous. We ate at 4 or 5 of the restaurants and all... Read more of the food, drinks and service were top notch. And who can complain about beautiful weather, water, sand, that comes with poolside food, drinks and entertainment. Late evenings were peaceful and tranquil if you like or party time in the resort bars if you like. Rooms with all the comforts of home. There were no downsides to this trip. Can't wait to go back! Read less

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