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This is Secrets first ever resort in Cancun and it’s a stunner! Adults-only and Unlimited-Luxury®, the design is cutting edge with every state-of-the-art facility you can think of. For true indulgence, head to the Secrets Spa by Pevonia, inspired by local cave-like structures and cenotes; it’s a sublime experience, guaranteed to take your breath away! If yoga is more your thing, join like-minded others for some zen-like meditation in the open air or head to the pool for a spot of water aerobics. If you’ve always wanted to salsa, there are dancing lessons galore as well as euro bungee for heart-stopping thrills and spills. After an action-packed day, or indeed a day just spent soaking up the sun – the choice is yours – head back to your beautifully appointed suite for sundowners on the terrace. When it comes to dining, again you’re spoilt for choice. The finest cuisine from around the world is served to you in a variety of restaurants, each one the perfect venue to linger in a while, soaking up the romantic atmosphere. Fancy a film after dinner? There are films on the beach or dance the night away in the sports bar to the latest DJ-spun tunes!
In central Cancun, alongside a powder-white beach. Transfer time from Cancun airport: 30 min.Larger Map
495 rooms. All with air-conditioning, balcony, satellite TV with pay-per-view films, telephone, complimentary WiFi, mini-bar, tea/coffee maker, iPod docking station, safe, hairdryer, iron and board. Deluxe Ocean View Room with a king or 2 queen floating beds, sleeping up to 3 adults.
Junior Suite Ocean View - as above but with seating area and king-size floating bed, sleeping max 2 adults.
Honeymoon Suite Ocean View Room - with king-size floating bed and separate seating area, sleeping max 2 adults.
Honeymoon Suite Ocean Front Room - with stunning ocean front views, 1 king-size floating bed and separate seating area, sleeping max 2 adults.
Master Suite Ocean View Room - with breathtaking views over the Caribbean Sea and television lounge/den that can be utilised as a second bedroom with pull-out sofa, main living area with dining table, a king-size floating bed, in-room soaking tub and corner terrace, sleeping max 3 adults.
Master Suite Ocean Front Room - as Master Suite Ocean View Room but with stunning ocean front vistas, sleeping max 3 adults.
Preferred Club Deluxe Ocean View Room - description as per Deluxe Ocean View Room but with personal receptionist concierge allowing guests to check in on their own floor, 1 king- or 2 queen-size floating beds, sleeping max 3 adults.
Preferred Club Junior Suite Ocean View - as per Preferred Club Deluxe Ocean View Room but with separate seating area, sleeping max 2 adults.
Preferred Club Honeymoon Suite Ocean View, Preferred Club Honeymoon Suite Ocean Front, Preferred Club Master Suite Ocean View, Preferred Club Master Suite Ocean Front are also available at a supplement.
Preferred Club Benefits include: Private Preferred Club Lounge, preferred status and amenities, concierge service, daily continental breakfast service in the lounge, afternoon hot and cold hors d’oeuvres, exquisite desserts & fine liquors in the lounge, private swimming pool, pillow menu, complimentary newspaper in room every day (English or Spanish), free Internet access in-room (with your own device), free computer access in Preferred Lounge, upgraded mini-bar service, Upgraded bath amenities.
7 reservation-free restaurants: Market Cafe (main buffet restaurant), Nebbiolo (Italian restaurant), Dragons (Asian fusion restaurant), Olio (Mediterranean restaurant), Sea Salt Grill (International cuisine), Bluewater Grill (grill and steak restaurant), Barefoot Grill (snacks/grill). 6 bars. Enjoy the Sip Savour and See dine around experience and indulge in dinner, sip an artfully prepared cocktail and see nightly entertainment at the neighboring Secrets, Dreams and Now Resorts & Spas.
Infinity-edged swimming pool, Jacuzzi. Fitness centre. Secrets Spa by Pevonia with beauty salon*. Outdoor yoga and meditation. Water aerobics. Deep-sea fishing*, scuba diving*. table tennis. Billiards. Cocktail classes. Dancing lessons. Complimentary green fees at a nearby golf course (golf cart rental* mandatory, transportation not included, terms and conditions apply, subject to change).
Outdoor lounge, piano lounge, sports bar. Evening entertainment. Live music. Theme party nights. Weekly manager’s cocktail party. Films on the beach. Sommelier-led wine tastings.
Laundry/dry cleaning service*. 24-hour concierge. 24-hour room service. Free WiFi throughout. Download the hotel’s “Unlimited Connectivity” App which enables free local calls, room to room calls, access to daily activities, restaurant menus and schedules, hotel maps and local attraction info.
*Denotes local charge.
No wristbands are required.
No reservations required need to be made in any of the restaurants.
Unlimited-Luxury® includes all meals (full breakfast, lunch and dinner) and snacks. Unlimited beverages including domestic and International alcoholic and non-alcoholic drinks at any of the resort bars. All gratuities. All activities and entertainment above unless otherwise stated. 24-hour room service.
Enjoy the Sip, Savour and See dining experience which includes sipping artfully prepared cocktails at the bar or lounge of your choice, savouring complimentary cuisine at the restaurant of your choice and seeing the resort nightly entertainment at any of the Secrets, Dreams or Now Resorts in the area (Terms and conditions apply).
This property may be unsuitable for some customers. There are 12 steps to the Sports Bar and 17 steps to the beach. The Virgin Holidays Special Assistance Team can be contacted by e-mail at email@example.com or call us on 0844 557 3998, Monday-Friday 9.00am-5.30pm.Check Prices Back to top
TripAdvisor Traveller Rating:
We went to secrets the vine for our wedding. From the moment you step out of the taxi you do not have to lift a finger!!! CHECK IN: We were greeted with flannels and champagne and swiftly taken to... Read more the preferred club for our check in. No pressure to leave a open tab for purchases of wine so we never which was good. STAFF: Our Butler was fantastic he informed us of everything we needed to know and was always there when called upon. Our wedding was organised by Yamina who we must say was fantastic and made everything perfect we would have no hesitation in recommending Yamina to anyone. Service from everyone was the best I have ever experienced and everyone works very hard and they always have a smile. The entertainment team were also excellent and always gave you a chance to get involved with activities. OSMIN and SUNDAY are both great and work very hard but always have time for a laugh. FOOD: In a word - UNBELIEVABLE ... you could eat from morning until night here if you so wished. The food in every part of the hotel is of high quality, fresh and cooked to perfection. OUTSIDE SPACE: The pools and jacuzzi are total bliss. Always lots of loungers available and staff will bring you a parasol immediately if you request. Very clean and tidy although you never see anyone cleaning (it's like magic) the beach is also fantastic and you are also served on the beach constantly with food and drinks. I would love to visit again over the coming years and cannot recommend this hotel enough. You will not be dissopointed!!! Read less
We have been at this hotel a few times and always outstanding service. This time was even better. We ate at the sea salt at lunch and was disappointed to see the menu had changed. We really enjoyed... Read more the beef burrito on the old menu. Oscar Guzman who served us said the next day he could get us that same burrito. The next day he did have it for us. That's what you call service .... Thanks Oscar Guzman Read less
We went to Secrets the Vine from 9/2-9/7 to celebrate my 40th birthday. We had gotten married four years ago at Secrets Maroma in Riviera Maya and we fell in love with the Secrets line of hotels... Read more . We loved Secrets Maroma (we've been there twice) but we wanted to experience their newest resort in Cancun. We liked the sexy, modern vibe of the Secrets the Vine and we wanted to try it out. We typically opt for the basic rooms when we vacation but we chose to upgrade to the Preferred level since this was a special occasion. We were greeted and escorted to room 2126 by Francisco, our butler, and he was so warm and friendly the entire week. He knew it was my birthday and decorated our room with colorful balloons made into animal shapes, a banner on the door, a lovely card and a delicious chocolate mousse dessert. His service was phenomenal and he was one of my favorite employees that we encountered. He and Musme also arranged a lovely breakfast on the balcony of our room for my birthday. I highly recommend skipping the buffet at least once and dining on your balcony. The view is breathtaking! One thing I would like to mention when we first arrived was our butler asked if we wanted to take a quick "tour" of the hotel prior to checking in. From reading previous reviews, I knew that was code for "the time share presentation" and we declined and we went straight to the preferred lounge to check in. We did receive a call from the VIP desk the next day to collect our $200 vouchers and they gave us the option to listed to the presentation which we declined. I preferred waiting until the next day when we were settled to have to listen to their sales pitch. We felt upgrading to the Preferred level was well worth it because we had access to the Preferred Lounge for snacks before dinner and we really enjoyed the preferred pool on the 12th floor. The largest main pool was under construction during our entire stay so the other pools tended to get crowded. It was nice having our own private pool where there weren't as many guests and we got to meet and see some of the same people daily. We were also able to eat lunch at Olio (they have delicious shrimp ceviche) which wasn't far from our sun loungers. It was nice not having to get dressed or move our things while we ate. We also appreciated the premium liquors. Our room happened to be next to the balcony of the Preferred Lounge so almost anytime we went outside there were other guests enjoying the scenery or listening to a sales pitch. One night around midnight, I was woken up by guests on the Preferred Lounge balcony. And again at 2:30am, I heard noisy guests in the hallway. I read reviews prior to our trip about the stone floors and walls and how sounds seem to resonate and echo throughout the halls. I didn't take it seriously and I wish I would have taken others' advice of getting ear plugs. I'm a light sleeper (I have to be since I have a toddler at home. ;)) but I have to say I actually got LESS SLEEP on my vacation than I do at home. The housekeeping closet was also next to our room so I would hear someone dropping a broom at 2am or an employee whistling at 6am. I could also hear my neighbor coughing. For some people, this would not be bothersome but for me, personally, it was. I expressed my concern to the hotel's wonderful and kind concierge, Musme, and she and Rene promptly changed our room (on our last night) to room 2203. I'd like to mention Rene was fantastic and always quick to answer my questions or address my concerns. The new room was much bigger and it was closer to the ocean and near the end of the hallway. I was thrilled because I thought there would be less foot traffic with us being near the end and potentially less noise. I was still woken up several times by our neighbors during the night. I could hear someone walking around in their slippers. I was just really surprised that there was no privacy in the rooms and it made me feel uncomfortable. I had been communicating with Musme, the concierge, via email months prior to our stay and she was extremely helpful and she has such a warm, welcoming personality. She arranged for us to celebrate my birthday with dinner at Nebbiolo, the Italian restaurant. We were seated by the window overlooking the lagoon and the beautiful sunset. Manuel Chan and the hostess (I didn't get her name) made our evening especially delightful by having the staff sing "Happy Birthday" to me and presented me with a beautiful dessert. Manuel was fun, highly professional and he had a warm personality. I recommend asking to sit in his section! Nebbiolo and Blue Water Grill were our two favorite restaurants. The food and service were impeccable and we never had to wait since we typically arrived around 7pm. We sat in Raul's section our first night at Blue Water Grill and he is adorable! He has a sparkling personality and he goes the extra mile to make your dinner just a little extra special. As other reviewers have mentioned, it did become a little monotonous being asked to purchase bottles of wine or dinners for an additional fee at every restaurant but the servers were never pushy and always accepted a polite "no." We understood they were just doing their job. As I mentioned in the beginning of my review, the only deterrent from us staying again would be the noise in the rooms and hallways but I recommend bringing ear plugs if you're a light sleeper like me. We really did enjoy our trip and we met some wonderful people from around the world. The attentive, kind and genuine service of the employees is what we liked and appreciated the most. Please tip them if you feel inclined. They work relentlessly hard especially in the heat and humidity and always with a smile on their faces. Enjoy your trip! Read less
This was our first time in Mexico and this hotel did not disappoint. We stayed at Secrets The Vine September 15-19 to celebrate our 10th anniversary. This hotel came highly recommended by friends... Read more . When pulling up at the hotel, you are greeted by last name with a nice cold towel. Upon entry you walk up a staircase and are offered champagne. Check in was nice and smooth. Although our room was not ready at check in, we were able to explore a little and sit down for lunch. I will say, while they do not promote the hotel as a time share, the VIP Services do try and persuade you to attend the welcome breakfast and listen to the presentation on the vacation club. We opted out of this as we were not looking to commit to something with a huge expense. When our room was finally ready it did not disappoint. We had a room on the 19th floor. Room was beautiful and so was the view. The pool side service did not disappoint. There was never a moment when my husband was without a drink. I was a little disappointed that one of the pools was closed for refurbishing and we were not notified until we checked in. It would have been nice to have known that ahead of time. The only complaint I have is that we were not able to take advantage of the anniversary package that was booked with our reservation. When checking in to the room, I noticed door after door with special banners hanging on them. I figured that since we had an anniversary package, we would get that same treatment. My husband went to the concierge 2 times and called down once and was assured it would be taken care of. It wasn't until our actual anniversary, Sept. 18, the day before check out that it was put up. I had to go down to the concierge and complain that it was not taken care off which I should not have had to do. The concierge also put rose petals on the floor and on the bed and left a small tray of desserts. While this addition was a nice gesture, I would have enjoyed it more if I did not have to ask multiple times for it to be done. Overall, we had a wonderful time and this hotel definitely set the bar high for any future hotel stays that we will have. Read less
You won't be disappointed with your stay at Secrets The Vine! We stayed at this hotel September 5th-8th 2014 for my best friends wedding before heading to Cozumel for a family vacation. We were... Read more greeted by the nicest bell boys upon arriving who had cold, scented, wet towels waiting for us. When we entered the hotel it smelled amazing! They had huge vases filled with the prettiest flowers right as you walk into the hotel. After you walk up the big, beautiful staircase, someone there greets you and your guests with champagne....I'm already in love. The photos on the website don't do this hotel justice, it is just amazing. From the beach to the pools, to the rooms we we're in awe. I knew it would be nice but I was even more impressed with our experience with The Vine. The Restaurants: Market Cafe- We ate here for breakfast every morning and I loved it (I'm a huge breakfast person) and they had options for everyone and the food was great. Lucia and another hostess (can't remember her name, she was really cute and wore red lipstick) she was was there everyday and was super sweet. We saw her and Lucia every morning and they were nice to see and started remembering us after the second day. Our waiters were always personalable and helpful. Blue Water Grill- We ate here for the wedding reception. The grooms parents paid extra for this so we could have our own section and waiters. Food was okay and service was great but the music was so loud we couldn't hear one another, when we asked them to lower the music so we could give toast it barely made a difference. That was probably the only disappointing thing from our stay there. The grill by the pool served decent burger and fries but the server that was heating the food didn't speak any English and it was difficult to understand her. Luckily my husband speaks Spanish so he was able to talk to her and order the food. Room Service was amazing! Remember it's a huge hotel so there may be wait of 45 minutes or longer. Not a big deal to us at all but something to keep in mind. Spa Services- WAS AMAZING! Best massage I've ever had. I was pampered the minute I walked in there. Maria did my massage and she was great. She even braided my hair... I was so impressed when I left there. Definitely ask for her, she's great. I ended up seeing her that afternoon as she did my best friends cousins hair for the wedding. Massages and hair.....what more could you ask for? :) If you're considering the spa here...don't think twice. It's worth every penny. The drinks and the waiters by the pool were great! I loved my pina coladas! Yum! The entertainment staff was so much fun, I loved all the entertainment activities they had. The piano bar was tons of fun. We actually went there after dinner the night of the wedding for the bride and groom to have their first dance. They had a live singer and they sang for the my friend and her husband. People we didn't know got up and did a Mexican traditional dance and it was so cool! Our room was WONDERFUL! We were really impressed with the cool shower and the neat lighting options...what can I say...we're easily amused. The maids did a great job and the turn down service was awesome. They would have my slippers waiting beside my bed for me. Spoiled much? I loved it. Careful with the concierge services, if you go to ask a question about an excursion they will try to sell you some crazy package. We went down there one day to ask about the ferry to Isla Mujeres and we spent 15 min talking to guy (I don't believe he was with the hotel though) about an insane package we didn't need. Your bell boys will be your best friend, ask them how to get around, where to go, restaurants to eat at in town, etc. They're amazing and my husband gets the most help from them. Remember to tip these kind people... from the bell boys to the maids... they work so incredibly hard and really deserve it. Read less