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Secrets The Vine Cancun

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Prices from £1299

for departures on 09 Jun 2015

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This is Secrets first ever resort in Cancun and it’s a stunner! Adults-only and Unlimited-Luxury®, the design is cutting edge with every state-of-the-art facility you can think of. For true indulgence, head to the Secrets Spa by Pevonia, inspired by local cave-like structures and cenotes; it’s a sublime experience, guaranteed to take your breath away! If yoga is more your thing, join like-minded others for some zen-like meditation in the open air or head to the pool for a spot of water aerobics. If you’ve always wanted to salsa, there are dancing lessons galore as well as euro bungee for heart-stopping thrills and spills. After an action-packed day, or indeed a day just spent soaking up the sun – the choice is yours – head back to your beautifully appointed suite for sundowners on the terrace. When it comes to dining, again you’re spoilt for choice. The finest cuisine from around the world is served to you in a variety of restaurants, each one the perfect venue to linger in a while, soaking up the romantic atmosphere. Fancy a film after dinner? There are films on the beach or dance the night away in the sports bar to the latest DJ-spun tunes!

At a glance

  • Adults Only
  • All-Inclusive Resort
  • Secrets Spa by Pevonia

Where is it?

In central Cancun, alongside a powder-white beach. Transfer time from Cancun airport: 30 min.

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Room information

495 rooms. All with air-conditioning, balcony, satellite TV with pay-per-view films, telephone, complimentary WiFi, mini-bar, tea/coffee maker, iPod docking station, safe, hairdryer, iron and board. Deluxe Ocean View Room with a king or 2 queen floating beds, sleeping up to 3 adults.

Room Upgrade

Junior Suite Ocean View - as above but with seating area and king-size floating bed, sleeping max 2 adults.
Honeymoon Suite Ocean View Room - with king-size floating bed and separate seating area, sleeping max 2 adults.
Honeymoon Suite Ocean Front Room - with stunning ocean front views, 1 king-size floating bed and separate seating area, sleeping max 2 adults.
Master Suite Ocean View Room - with breathtaking views over the Caribbean Sea and television lounge/den that can be utilised as a second bedroom with pull-out sofa, main living area with dining table, a king-size floating bed, in-room soaking tub and corner terrace, sleeping max 3 adults.
Master Suite Ocean Front Room - as Master Suite Ocean View Room but with stunning ocean front vistas, sleeping max 3 adults.
Preferred Club Deluxe Ocean View Room - description as per Deluxe Ocean View Room but with personal receptionist concierge allowing guests to check in on their own floor, 1 king- or 2 queen-size floating beds, sleeping max 3 adults.
Preferred Club Junior Suite Ocean View - as per Preferred Club Deluxe Ocean View Room but with separate seating area, sleeping max 2 adults.
Preferred Club Honeymoon Suite Ocean View, Preferred Club Honeymoon Suite Ocean Front, Preferred Club Master Suite Ocean View, Preferred Club Master Suite Ocean Front are also available at a supplement.
Preferred Club Benefits include: Private Preferred Club Lounge, preferred status and amenities, concierge service, daily continental breakfast service in the lounge, afternoon hot and cold hors d’oeuvres, exquisite desserts & fine liquors in the lounge, private swimming pool, pillow menu, complimentary newspaper in room every day (English or Spanish), free Internet access in-room (with your own device), free computer access in Preferred Lounge, upgraded mini-bar service, Upgraded bath amenities.

Eats and drinks

7 reservation-free restaurants: Market Cafe (main buffet restaurant), Nebbiolo (Italian restaurant), Dragons (Asian fusion restaurant), Olio (Mediterranean restaurant), Sea Salt Grill (International cuisine), Bluewater Grill (grill and steak restaurant), Barefoot Grill (snacks/grill). 6 bars. Enjoy the Sip Savour and See dine around experience and indulge in dinner, sip an artfully prepared cocktail and see nightly entertainment at the neighboring Secrets, Dreams and Now Resorts & Spas.

Fun and games

Infinity-edged swimming pool, Jacuzzi. Fitness centre. Secrets Spa by Pevonia with beauty salon*. Outdoor yoga and meditation. Water aerobics. Deep-sea fishing*, scuba diving*. table tennis. Billiards. Cocktail classes. Dancing lessons. Complimentary green fees at a nearby golf course (golf cart rental* mandatory, transportation not included, terms and conditions apply, subject to change).


Outdoor lounge, piano lounge, sports bar. Evening entertainment. Live music. Theme party nights. Weekly manager’s cocktail party. Films on the beach. Sommelier-led wine tastings.

Handy stuff

Laundry/dry cleaning service*. 24-hour concierge. 24-hour room service. Free WiFi throughout. Download the hotel’s “Unlimited Connectivity” App which enables free local calls, room to room calls, access to daily activities, restaurant menus and schedules, hotel maps and local attraction info.

Additional information

*Denotes local charge.

No wristbands are required.

No reservations required need to be made in any of the restaurants. 

All Inclusive

Unlimited-Luxury® includes all meals (full breakfast, lunch and dinner) and snacks. Unlimited beverages including domestic and International alcoholic and non-alcoholic drinks at any of the resort bars. All gratuities. All activities and entertainment above unless otherwise stated. 24-hour room service.

Enjoy the Sip, Savour and See dining experience which includes sipping artfully prepared cocktails at the bar or lounge of your choice, savouring complimentary cuisine at the restaurant of your choice and seeing the resort nightly entertainment at any of the Secrets, Dreams or Now Resorts in the area (Terms and conditions apply).


This property may be unsuitable for some customers. There are 12 steps to the Sports Bar and 17 steps to the beach. The Virgin Holidays Special Assistance Team can be contacted by e-mail at special.assistance@virginholidays.com or call us on 0844 557 3998, Monday-Friday 9.00am-5.30pm.

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Secrets The Vine Cancun

  • What to Expect:
    • 4.5 Location
    • 4.5 Sleep Quality
    • 5.0 Rooms
    • 4.5 Service
    • 4.5 Value
    • 5.0 Cleanliness
  • Traveller Rating:
    • Excellent (2199)
    • Very Good (492)
    • Average (165)
    • Poor (46)
    • Terrible (29)

Just came back from Secrets the Vine yesterday. My husband & I just had our destination wedding at this resort. We had 60 guest and every one of them were blown away and so happy. The hotel is...

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5 of 5 stars
Dec 20, 2014 - Tiffani N - Naples

Just came back from Secrets the Vine yesterday. My husband & I just had our destination wedding at this resort. We had 60 guest and every one of them were blown away and so happy. The hotel is... Read more very modern & chic. The staff is extremely accommodating & friendly. The food is delicious. I didn't have 1 bad meal!! Even the buffet (which is open for breakfast & lunch, soo good!) The spa is wonderful!!! I had my hair & nails done. Also had a massage... so so wonderful! The room...ah, where do I start?! We were staying in the honeymoon suite (preferred club-23rd floor) amazing!!! The beach & pools... great as well. The ocean is crystal blue water. They also have 1 of the pools heated which was really nice because it was very breezy while we were there so it felt chilly. If you are a Bride that has a destination wedding booked here... DONT WORRY! Yamina, the coordinator is excellent at her job! I'm sure I am forgetting things, but to sum it all up.... I didn't want to leave & we will for sure be back for an anniversary trip!!!! Read less

4 of 5 stars
Dec 20, 2014 - dorieanne - Kansas City, Missouri

Totally enjoyed our 7 days at Secrets the Vine. The staff was very accommodating.Modesto was the best bartender and makes the best margarita ever! He was very fun to talk to and answered my many... Read more questions! We enjoyed the spa and the various pools. Our view from the balcony was amazing(7th floor). Would definitely go back! Read less

5 of 5 stars
Dec 19, 2014 - HarshCriticUK

We recently stayed at Secrets The Vine for my wife's 50th birthday and I can't recommend this hotel highly enough. We had a junior suite in the Preferred section of the hotel which meant we had... Read more access to a private pool, restaurant and bar as well as a butler allocated to each floor. The room was very nice - fantastic view of both the beach and the laguna. When we arrived they had thoughtfully stuck a happy birthday ribbon on the door which really made my wife's day after a long journey. One minor point about the room was the lighting system which, whilst being very clever, failed on a couple of occasions resulting in us not being able to turn the lights off. To be fair I think this was due to issues with the local electricity supply as there was a brief power cut on one day but, in any case, the problem was resolved swiftly by the butler. Everything about the hotel was just about perfect. The food and service were excellent and all the staff made a real effort to make us feel welcome. Everything about the hotel just oozed quality and class and we got the feeling that no expense had been spared in creating a wonderful space to escape to. The restaurants were, on the whole, very good with great service and a wide variety of menu options. Two things really stuck in my mind as examples of the outstanding service. Firstly I like to run in the morning and every time I got back to the hotel in a sweaty mess I was offered a cold bottle of water and iced towels. Secondly I am a vegan and, whilst the menu options were sometimes a little limited for me (although no worse than anywhere else) on 2 evenings the chef cooked me a special meal which was outstanding. At lunchtime we tended to head to the buffet in the hotel and the head waiter would make an effort to ask the chefs which of the dishes contained animal products. Never was I made to feel that I was being difficult and, in fact, they were almost apologetic when a particular dish I fancied turned out to contain animal products. The private pool area was very nice although there were some inconsiderate guests who felt the need to get up at 6am to put their towels on sun beds. Occasionally when we arrived there were no beds available but the lovely lady who administered the sun beds had additional beds brought up for us. We used a spa a couple of times and found it to be at least as good as other spas we have used although it was a little on the expensive side. A couple of minor criticisms here. Firstly the relaxation area was too cold to sit in for very long which is a shame as it was a beautiful space. Secondly we booked 80 minute massages which ended up being 70 minutes as the masseuses were running 10 minutes late. In hindsight we should have complained about this but we didn't want to spoil what was a very relaxing time for us. If we head back to Cancun we will definitely stay at The Vine. Read less

5 of 5 stars
Dec 19, 2014 - Jcy1234 - Yorkshire

Just had 10 nights at The Vine, All the previous reviews speak for themselves, The Hotel is fantastic, We thought about the upgraded to preferred level But as we have done at past hotels we waited... Read more until I looked at the room given first, We found that the room given to us on floor 17 pool side was very nice and would do just fine, On the 3rd or 4th night The Hotel kindly moved to floor 19 Sandos side right at the front corner as they needed to do some work around our room and rather than disturb us the Night manager being very professional had us moved, Excellent service from him, Floor 19 is actually floor 12 when looking from outside, and the front door of the hotel is floor 7, There is probably a very sensible explanation like underground floors or something as I was told the hotel does everything itself But i never asked, Floors 21 up are preferred and i know the balcony views would be better the higher you get, Excellent staff in every department The entertainment staff work non stop and each and everyone of them exceed in what they do, Not loud or pushy But just right, Cancun hotels get busier at weekends with it been a relatively short flight from the States etc, Met some fantastic people from the US and Canada whilst there, With The Vine been a mid to upper class hotel reflecting in price it then limits it clientele to a nice level, Not wanting to sound snobby as I'm far from it, But it was nice Not to have the rowdy shell suit crowd who stay at cheaper resorts, I'm sure everyone understands who has had a bad experience elsewhere. The staff at the front entrance can get you a taxi in seconds, safe reliable and cheap, did the Jungle tour which you have 3 in walking distance, It was ok but pick a nice day meaning look at the sea as 95% of your 2 hr trip is in open water Lagoon or sea, No jungle as such, On your way back they stop the boats at the entrance to the jetty to basically beg for a tip saying they don't get paid so rely on tips for wages, They tell you usual amounts are $20.00 up! Also did Isla de Mugeres, Again we got a taxi from hotel to the ferry port and just got a local taxi back No issues, The golf carts there are a must to see all the beautiful island, They come around on the ferry and sell tickets for the golf carts but forget how much, Not alot $25.00 or $35.00 rings a bell, You may very well get one cheaper on the island But to save getting hounded by the scores of men wanting you to rent there carts I found it best to get a ticket on the ferry, Went 10 yrs ago and didn't want the hounding again, The restaurants at the hotel are really nice Our favs were Dragons, Mexican, The Bluewater Grill and Italian were ok too, Sometimes there is a wait for any of the restaurants at busy times But you get a buzzer that works anywhere at the hotel So we just waited in one of the many fantastic bars the hotel has, Both the cafe inside the hotel and Barracuda bar have free ice cream, Only saying as I only found out well into holiday, Read less

4 of 5 stars
Dec 19, 2014 - Vivian S - Cambridge, Massachusetts

This was our first experience at an all-inclusive resort, and Secrets did not disappoint. Having been at Asian-standard five-star establishments, I would rate this a high 4-and-half stars, which... Read more might be partly because we were upgraded to a spacious corner suite. To break it down: Room Modern, very clean, with a large 2-person shower with 2 rain-style shower heads, and in-room bathtub overlooking the lagoon sunsets. Lots of closet space and decently stocked minibar. Toiletries and other supplies were adequate, but aside from coffee, there was no tea, sugar or creamer. Good maid service and no shortage of towels. The air conditioning, however, was way below par. Since it was December, with chilly winds outside at times, and colder than necessary in several indoor areas, we hoped to at least control the room temperature. But despite the thermostat, it was basically a choice between cold (even though it was set at 80 deg) or off. Resort New, modern and stylish, with lots of lounging areas indoors and out. Free wi-fi throughout. Several restaurant and bar choices kept us from getting bored during our 5-night stay. 3 pools, with varying degrees of heating, which is important in December. The outdoor hot tub was most popular. We had no problems getting deckchairs or towels whether by the pool or on the beach, at any time. And quite often we also managed to get a cabana, failing which you can always have an umbrella stand. The poolside food menu was very decent, and you can also opt to get a freshly grilled burger from the outdoor Barefoot Grill. The service staff make the rounds regularly enough to ensure we did not go thirsty, although we could also drag our lazy feet to the 2 poolside bars. Food The breakfast buffet at the Market Cafe was large enough that there was something for everyone. The always popular "egg station" also offered fresh crepes, which was nice. Sometimes we asked for a takeout container so we could either eat outside or, like my husband, on the golf course. But the best part of our breakfasts was Sebastian, our waiter. After the very first day of me asking for English Breakfast tea (which was not in great supply for some reason), he always made sure he had some stashed away and every morning thereafter I got my tea right away (after first enquiring if I wanted something else). I also got my same favorite table. He was not only welcoming, friendly and helpful, he was also a great photographer! He focused on our demeanors, by making us do different things instead of just letting us pose (just like a professional), and succeeded in taking some of our favorite shots! For dinner, we had 2 favorites, both more on the fine dining side. First was Nebbiolo, which had well-executed Italian food and an excellent duck breast to rival some of Boston's best. And Bluewater Grill, aside from similarly high quality food, also had our other most favorite waiter, Carlos. He was absolutely professional yet so personable and friendly, which is the exact combination every 5-star restaurant server should have. We dined there twice, and he remembered details like what wine I had before, despite the large numbers of diners over 2 or 3 seatings. Spa The spa had decent but normal facilities, and although very nice, was unremarkable. Therapists were all very professional and good at their work. You should definitely arrive early as it can take time to get checked in if there are other people at the reception. And dress warm - the air conditioning was so cold that on my second visit, the thoughtful receptionist got me a heated neck pillow to put on my shoulders while waiting to be checked in. Complaints My main gripe about the resort was the air conditioning. We had come to escape winter, and found ourselves shivering quite a bit indoors since we had brought very light summer clothes. We both ended up catching colds before our return. The other big negative, which also serves as a warning to newcomers, was the trick used to lure us into a vacation club marketing scheme. Our travel agent package included some coupons, and instead of getting them when checking in, we were told that someone else would come to give them to us. That was the beginning of the end of our first (and precious) day. Basically, you are offered more coupons in exchange for a "90-minute presentation". But it was not 90 minutes, with the stops and starts and our finally breaking down to purchase something. By the time everything, including a pile of legal documentation, was over, it was late afternoon and we had lost a full day of sunshine that we paid full price for. To be very fair, this all started at the airport with no connection to the resort. First-timers, beware if you are directed by very friendly uniform-clad staff to little stations at the arrival hall, on the pretext that they will direct you to your arranged transportation. It is another lure to participate in a marketing presentation for a different resort, plus lots of freebies (such as golf, massages, etc), for a fully refundable deposit of US$50. After arriving at Secrets, we were asked if we had been approached at the airport, and then offered our $50 back without having to leave the resort, but to attend their presentation instead. However, the refund was not cash but part of the coupons to be used at the resort. Our advice: DO NOT PARTICIPATE IN OR PAY ANYTHING! Unless of course, you have in mind to join a vacation club. All in all, we still had a great time here and I have to say it is servers like Carlos and Sebastian (and others like Julio at Sea Salt Grill), that make all the difference, and who made our vacation so much more memorable in a personal way. Because now when we think of Secrets The Vine, we think of their smiling faces! Read less

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