Your booking is safe with Virgin Holidays
This is Secrets first ever resort in Cancun and it’s a stunner! Adults-only and Unlimited-Luxury®, the design is cutting edge with every state-of-the-art facility you can think of. For true indulgence, head to the Secrets Spa by Pevonia, inspired by local cave-like structures and cenotes; it’s a sublime experience, guaranteed to take your breath away! If yoga is more your thing, join like-minded others for some zen-like meditation in the open air or head to the pool for a spot of water aerobics. If you’ve always wanted to salsa, there are dancing lessons galore as well as euro bungee for heart-stopping thrills and spills. After an action-packed day, or indeed a day just spent soaking up the sun – the choice is yours – head back to your beautifully appointed suite for sundowners on the terrace. When it comes to dining, again you’re spoilt for choice. The finest cuisine from around the world is served to you in a variety of restaurants, each one the perfect venue to linger in a while, soaking up the romantic atmosphere. Fancy a film after dinner? There are films on the beach or dance the night away in the sports bar to the latest DJ-spun tunes!
In central Cancun, alongside a powder-white beach. Transfer time from Cancun airport: 30 min.Larger Map
495 rooms. All with air-conditioning, balcony, satellite TV with pay-per-view films, telephone, complimentary WiFi, mini-bar, tea/coffee maker, iPod docking station, safe, hairdryer, iron and board. Deluxe Ocean View Room with a king or 2 queen floating beds, sleeping up to 3 adults.
Junior Suite Ocean View - as above but with seating area and king-size floating bed, sleeping max 2 adults.
Honeymoon Suite Ocean View Room - with king-size floating bed and separate seating area, sleeping max 2 adults.
Honeymoon Suite Ocean Front Room - with stunning ocean front views, 1 king-size floating bed and separate seating area, sleeping max 2 adults.
Master Suite Ocean View Room - with breathtaking views over the Caribbean Sea and television lounge/den that can be utilised as a second bedroom with pull-out sofa, main living area with dining table, a king-size floating bed, in-room soaking tub and corner terrace, sleeping max 3 adults.
Master Suite Ocean Front Room - as Master Suite Ocean View Room but with stunning ocean front vistas, sleeping max 3 adults.
Preferred Club Deluxe Ocean View Room - description as per Deluxe Ocean View Room but with personal receptionist concierge allowing guests to check in on their own floor, 1 king- or 2 queen-size floating beds, sleeping max 3 adults.
Preferred Club Junior Suite Ocean View - as per Preferred Club Deluxe Ocean View Room but with separate seating area, sleeping max 2 adults.
Preferred Club Honeymoon Suite Ocean View, Preferred Club Honeymoon Suite Ocean Front, Preferred Club Master Suite Ocean View, Preferred Club Master Suite Ocean Front are also available at a supplement.
Preferred Club Benefits include: Private Preferred Club Lounge, preferred status and amenities, concierge service, daily continental breakfast service in the lounge, afternoon hot and cold hors d’oeuvres, exquisite desserts & fine liquors in the lounge, private swimming pool, pillow menu, complimentary newspaper in room every day (English or Spanish), free Internet access in-room (with your own device), free computer access in Preferred Lounge, upgraded mini-bar service, Upgraded bath amenities.
7 reservation-free restaurants: Market Cafe (main buffet restaurant), Nebbiolo (Italian restaurant), Dragons (Asian fusion restaurant), Olio (Mediterranean restaurant), Sea Salt Grill (International cuisine), Bluewater Grill (grill and steak restaurant), Barefoot Grill (snacks/grill). 6 bars. Enjoy the Sip Savour and See dine around experience and indulge in dinner, sip an artfully prepared cocktail and see nightly entertainment at the neighboring Secrets, Dreams and Now Resorts & Spas.
Infinity-edged swimming pool, Jacuzzi. Fitness centre. Secrets Spa by Pevonia with beauty salon*. Outdoor yoga and meditation. Water aerobics. Deep-sea fishing*, scuba diving*. table tennis. Billiards. Cocktail classes. Dancing lessons. Complimentary green fees at a nearby golf course (golf cart rental* mandatory, transportation not included, terms and conditions apply, subject to change).
Outdoor lounge, piano lounge, sports bar. Evening entertainment. Live music. Theme party nights. Weekly manager’s cocktail party. Films on the beach. Sommelier-led wine tastings.
Laundry/dry cleaning service*. 24-hour concierge. 24-hour room service. Free WiFi throughout. Download the hotel’s “Unlimited Connectivity” App which enables free local calls, room to room calls, access to daily activities, restaurant menus and schedules, hotel maps and local attraction info.
*Denotes local charge.
No wristbands are required.
No reservations required need to be made in any of the restaurants.
Unlimited-Luxury® includes all meals (full breakfast, lunch and dinner) and snacks. Unlimited beverages including domestic and International alcoholic and non-alcoholic drinks at any of the resort bars. All gratuities. All activities and entertainment above unless otherwise stated. 24-hour room service.
Enjoy the Sip, Savour and See dining experience which includes sipping artfully prepared cocktails at the bar or lounge of your choice, savouring complimentary cuisine at the restaurant of your choice and seeing the resort nightly entertainment at any of the Secrets, Dreams or Now Resorts in the area (Terms and conditions apply).
This property may be unsuitable for some customers. There are 12 steps to the Sports Bar and 17 steps to the beach. The Virgin Holidays Special Assistance Team can be contacted by e-mail at email@example.com or call us on 0844 557 3998, Monday-Friday 9.00am-5.30pm.Check Prices Back to top
TripAdvisor Traveller Rating:
We stayed four nights at The Vine after staying a week on laid back Isla Mujeras, We enjoyed the hotel, food and drinks. We have stayed at many of the Secrets and Dreams properties and I would say... Read more this one is the nicest hotel of them all however it is the first time we have stayed in Cancun and I would say I like Playa del Carmen, Tulum and Isla more than Cancun. Mainly because the hotels here are right on top of each other and you do not get the same Laid back tropical feel that you get in the other places. The only disappointing meal was the Steak house, and I should know not to get steak in Mexico. The staff at the Steak restaurant was over the top nice and accommodating the Filet however was not up to par. The sushi was incredible and we also enjoyed the Italian restaurant. Pools were large and always had open chairs even though the resort was full. The resort is a big honeymoon destination for Asians, and we got a big kick out of watching them take pictures of themselves EVERYWHERE they went. I have never seen anything like it, if you go you will see what Im saying. In conclusion I liked the Vine, I would just probably not return to Cancun in the near future. Read less
We visited this hotel in September for 4 nights, and it was the perfect escape. Check in was so easy! We arrived on a shuttle, and immediately our bags were taken by a porter, cool cloths were... Read more provided, and a glass of champagne. They escorted us upstairs for check-in where we met the concierge and our butler. Our room was very nice - high floor, huge balcony, clean and comfortable. The wifi can be spotty - we found that once you got on the network, it was fine (a suggestion is to try connecting on your balcony first.) The food was good; we liked all of the a la carte options, and our favourite was the steakhouse. We read other reviews where guests thought that the portions were small... We completely disagree with this! The drinks were excellent; each bartender seemed to have their own specialty and they were great about creating different cocktails for us. The entertainment was only ok.... the shows were a bit disappointing. The spa was very enjoyable and relaxing; we had a massage and enjoyed the hydrotherapy prior to it. The majority of guests here are couples. In fact, my friend and I felt that we were the only non-couple at the resort! However, it wasn't a big deal. There are opportunities that are organized by the entertainment team to take you to the clubs in Cancun. We highly recommend this resort, and plan to visit again. Read less
I went to this hotel for the 2nd part of my honeymoon. We had such a warm welcome and we got to out rooms and they were immaculate and very modern! We loved the bedrooms. They were cleaned every... Read more day and turned over in the evening. The food was lovely!! Each restaurant was fab too - I'm such a foody and this hotel is just a brilliant all rounder. The gym is excellent too...not tiny like most abroad. The entertainment on an evening was ok but we mat lots of people so we often met up with them and went for food or drinks. There's a coffee bar too which is excellent!! I was sooo impressed with the hotel and location. I would definately recommend and go back. Read less
My wife and I chose this hotel for our honeymoon in November. Check in When we arrived at the hotel, we were met by a porter, he took our bags from out of the vehicle and showed us to the front... Read more desk. Whilst at the front desk we received a cool flannel, a glass of champagne and a very warm welcome from all the staff. Check in was very efficient, quick and painless and the staff instantly make you feel at home. Once our check in was complete, we were showed to our room by the same porter. He wouldn't let us carry any bags or even press the lift button. Once in our room, he showed us how to work everything and gracefully left. The rooms We chose a deluxe ocean view and it certainly didn't disappoint. We were allocated a room with view over looking the Hard Rock Cafe directly to our front, with the ocean to our left and the lagoon to our right (breathtaking views). The rooms are very large, glass doors leading to a balcony with rattan furniture on. Inside the room was a huge bed, an enormous walk in shower with two types of shower head. The rooms have two sinks and all the amenities you would expect (hair dryer, shower gel etc). All the rooms are finished to superb standard. The rooms are cleaned every day, the maids also leave you a towel creation which is a nice touch. Turn down service every night so you don't have to struggle getting into bed. Room service We had room service twice during our stay. Once was breakfast and another was dinner. The breakfast was gorgeous and very simple to order. It was just a check list which we handed in 24 hours in advance and next morning, our food was delivered. I believe we had to order like this because it was an upgraded breakfast as part of our honeymoon package. Room service at dinner was a simple phone call to order and within the 45 minutes they say, our food was delivered. Food was of excellent quality and the portions are far bigger than you'd expect. Pool and beach The pool areas are excellent. There is plenty of sun loungers with towels already rolled up, they're placed on the rear of the chairs saving you the trip to the towel hut. If you need another towel whilst your around the pool, just ask and they will get you one. The wife and I really liked the loungers that were submerged in the shallow water. You could sunbathe all day, whilst splashing yourself cool. The service whilst around the pool was first-rate. After ordering your drinks, they're brought to your sun lounger by the most polite and helpful waiters or waitresses. Nothing is a problem for them and if you have a problem, they'll most certainly fix it. We only visited the beach once, the service whilst on the beach was exactly the same as the pool area. Restaurants Barefoot grill and sea side grill - We ate lunch a couple of times in each and it was very nice. Made easier because you could attend in your swim wear or with a swimwear wrap. Blue water Grill - Very nice food, polite and helpful staff. We had to wait 30 minutes one night, however, that time past quickly drinking tequila with the barman. One of our favourite places to eat. Buffet - Excellent service, great mimosa's, gorgeous food and plenty to chose from. Dragons Oriental - Nice food, good service but not one of our favourites. The Vine Bazaar - gorgeous cakes, sandwiches and drinks. The frozen baileys coffee is delightful. Spa We booked in for a couples massage. On arrival at the spa which you can use all day(on the day of your massage), we were shown around by a member of staff. They explained the best way to get the most out of the various pools etc. The Spa is beautiful inside, instantly relaxing you. Just before our massage, we laid down and was giving a hot bean bag for our necks.... Wow. The whole experience was excellent, so relaxing and the masseuses were unbelievable. Staff Their isn't much to say about the staff apart from everyone who works at Secrets The Vine is amazing. We didn't encounter anyone to be difficult, unhelpful or unhappy. If you have a problem, raise it and someone will sort it. Don't be afraid to ring concierge if you have problems in your room because within seconds they'll have someone, come take a look at it. Summary So glad we chose Secrets The Vine for our honeymoon. The hotel is huge, very stylish and just what we were expecting. Rooms are gorgeous, food is good, drinks are plenty full and the staff are awesome. You are asked to fill a survey in before leaving the hotel. There's lots of questions they asked you regarding the service etc. Two questions they do ask you are below. Would you come back and stay at Secrets The Vine again? Our answer is most definitely. Would you recommend this hotel to your friends and family? Our answer is Yes and I'm currently trying to convince my parents to visit, so hopefully they can experience what we did. Read less
Visited Secrets the Vine from 10/11 to 10/18. Arrived at the Hotel and was quickly checked in, did not experience any of the complaints about time-share tours. We where approached once and then... Read more never again. We asked for a high room on the Hard Rock Side (for no other reason expect that's what we read the most) We got a lower room on Sandos side. Room was fine it had a great view and not worth complaining about. It was also my 50th birthday and 23rd Anniversary and after advising my travel agent, we seem to be the only one who didn't get noticed. But that might be my agent dropping the ball, but again no big deal. The pool and awesome and food was great. Beach was also nice and the place is very very clean. Seems like someone is always cleaning and you can smell it as soon as you get to the doors. The Hotel looks great with a modern style. But by far the best of the best is the service they are friendly and work very hard. They make the resorts. Big Shout out to Oliver at Pool Bar the best. If I had to say one bad thing that makes it not a 5 is that a lot of people got out to the clubs during the night and are not that quite when they return. I had read that on tripadvisor and it was true, but was not a deal breaker. 50/50 on if I would go back next year, but I will use the Secrets Brand. Read less