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This is Secrets first ever resort in Cancun and it’s a stunner! Adults-only and Unlimited-Luxury®, the design is cutting edge with every state-of-the-art facility you can think of. For true indulgence, head to the Secrets Spa by Pevonia, inspired by local cave-like structures and cenotes; it’s a sublime experience, guaranteed to take your breath away! If yoga is more your thing, join like-minded others for some zen-like meditation in the open air or head to the pool for a spot of water aerobics. If you’ve always wanted to salsa, there are dancing lessons galore as well as euro bungee for heart-stopping thrills and spills. After an action-packed day, or indeed a day just spent soaking up the sun – the choice is yours – head back to your beautifully appointed suite for sundowners on the terrace. When it comes to dining, again you’re spoilt for choice. The finest cuisine from around the world is served to you in a variety of restaurants, each one the perfect venue to linger in a while, soaking up the romantic atmosphere. Fancy a film after dinner? There are films on the beach or dance the night away in the sports bar to the latest DJ-spun tunes!
In central Cancun, alongside a powder-white beach. Transfer time from Cancun airport: 30 min.Larger Map
495 rooms. All with air-conditioning, balcony, satellite TV with pay-per-view films, telephone, complimentary WiFi, mini-bar, tea/coffee maker, iPod docking station, safe, hairdryer, iron and board. Deluxe Ocean View Room with a king or 2 queen floating beds, sleeping max 3 adults.
Junior Suite Ocean View are as above but with seating area and king-size floating bed, sleeping max 2 adults. Honeymoon Suite Ocean View Room with king-size floating bed and separate seating area, sleeping max 2 adults. Honeymoon Suite Ocean Front Room with stunning ocean front views, 1 king-size floating bed and separate seating area, sleeping max 2 adults. Master Suite Ocean View Room with breathtaking views over the Caribbean Sea and television lounge/den that can be utilised as a second bedroom with pull-out sofa, main living area with dining table, a king-size floating bed, in-room soaking tub and corner terrace, sleeping max 3 adults. Master Suite Ocean Front Room as Master Suite Ocean View Room but with stunning ocean front vistas, sleeping max 3 adults. Preferred Club Deluxe Ocean View Room as per Deluxe Ocean View Room but with personal receptionist concierge allowing guests to check in on their own floor, 1 king- or 2 queen-size floating beds, sleeping max 3 adults. Preferred Club Junior Suite Ocean View as per Preferred Club Deluxe Ocean View Room but with separate seating area, sleeping max 2 adults. Preferred Club Honeymoon Suite Ocean View, Preferred Club Honeymoon Suite Ocean Front, Preferred Club Master Suite Ocean View, Preferred Club Master Suite Ocean Front are also available at a supplement. Preferred Club Benefits include: Private Preferred Club Lounge, preferred status and amenities, concierge service, daily continental breakfast service in the lounge, afternoon hot and cold hors d’oeuvres, exquisite desserts & fine liquors in the lounge, private swimming pool, pillow menu, complimentary newspaper in room every day (English or Spanish), free Internet access in-room (with your own device), free computer access in Preferred Lounge, upgraded mini-bar service, Upgraded bath amenities.
7 reservation-free restaurants: Market Cafe (main buffet restaurant), Nebbiolo (Italian restaurant), Dragons (Asian fusion restaurant), Olio (Mediterranean restaurant), Sea Salt Grill (International cuisine), Bluewater Grill (grill and steak restaurant), Barefoot Grill (snacks/grill). 6 bars. Enjoy the Sip Savour and See dine around experience and indulge in dinner, sip an artfully prepared cocktail and see nightly entertainment at the neighboring Secrets, Dreams and Now Resorts & Spas.
Infinity-edged swimming pool, Jacuzzi. Fitness centre. Secrets Spa by Pevonia with beauty salon*. Outdoor yoga and meditation. Water aerobics. Deep-sea fishing*, scuba diving*. table tennis. Billiards. Cocktail classes. Dancing lessons. Complimentary green fees at a nearby golf course (golf cart rental* mandatory, transportation not included, terms and conditions apply, subject to change).
Outdoor lounge, piano lounge, sports bar. Evening entertainment. Live music. Theme party nights. Weekly manager’s cocktail party. Films on the beach. Sommelier-led wine tastings.
Laundry/dry cleaning service*. 24-hour concierge. 24-hour room service. Free WiFi throughout. Download the hotel’s “Unlimited Connectivity” App which enables free local calls, room to room calls, access to daily activities, restaurant menus and schedules, hotel maps and local attraction info.
*Denotes local charge.
No wristbands are required.
No reservations required need to be made in any of the restaurants.
Unlimited-Luxury® includes all meals (full breakfast, lunch and dinner) and snacks. Unlimited beverages including domestic and International alcoholic and non-alcoholic drinks at any of the resort bars. All gratuities. All activities and entertainment above unless otherwise stated. 24-hour room service. Mini-bar.
Enjoy the Sip, Savour and See dining experience which includes sipping artfully prepared cocktails at the bar or lounge of your choice, savouring complimentary cuisine at the restaurant of your choice and seeing the resort nightly entertainment at any of the Secrets, Dreams or Now Resorts in the area (Terms and conditions apply).
This property may be unsuitable for some customers. There are 12 steps to the Sports Bar and 17 steps to the beach. The Virgin Holidays Special Assistance Team can be contacted by e-mail at email@example.com or call us on 0844 557 3998, Monday-Friday 9.00am-5.30pm.Check Prices Back to top
TripAdvisor Traveller Rating:
We went with friends to celebrate my husbands special birthday so opted for the Preferred rooms. We were greeted with facetowels and champagne and introduced to our butlers. Miriam very kindly showed... Read more us to a penthouse suite on the 28th floor overlooking the Hard Rock Hotel - what a fabulous place with a view to die for. Big thank you to her for making our stay there unforgettable. Another big thank you to Erick from the Market Cafe who looked after us so well ensuring our champagne glasses were always full and preparing the greatest Mayan coffees ever! He was always smiling and so hardworking and we had great banter with him and the girls, Gina, Crystal and Gloria. Thank you also for arranging our last night at the Mexican restaurant when Jose looked after us so well and Manuel entertained us with his dancing and preparing the most delicious flaming strawberries with icecream. We were then entertained by mentalista Armando Coda at our table -wow how good was he, what a fabulous night and back to our room with champagne and more birthday cake! Overall I found the food excellent and our room superb. Had we not been given that room however there would not have been any comparison to EPM. Couple of things that could and should be improved is the wifi and the preferred pool area which was too small and with people reserving seats for hours meant it was sometimes impossible to use it. We also witnessed food and drink being consumed in the pool and rubbish left at the front of the infinity pool which was not cleared daily. Such a pity it let this lovely resort down. Read less
Let me start by saying that this was our first all inclusive hotel experience, as well as our first time in Mexico. So I can't compare this resort to other options in the area or in the same... Read more category. So obviously we didn't have any expectations for Secrets The Vine to fall short of or to exceed. We booked this resort due largely in part to the abundance of positive reviews on TripAdvisor; we were definitely not disappointed, however there were some things that didn't exactly deliver what we had hoped. I'll break it into a few different categories so you can jump to a portion that may be more relevant for you. STAFF: first I want to talk about the best part of our stay at Secrets; some of the staff members. We want to say that the entire staff is very accommodating and extremely friendly, from start to finish. Although it is worth nothing that at times you can tell there is a "standardized" way that they are trained to respond and treat guests. Albeit a friendly and appropriate verse, at times it can get a bit repetitive. It's a true treat when you can find staff members that are willing to go above and beyond their duty to personalize with you and to talk to you in a friendly and genuine fashion. For us, these staff members included Camila, the resort Sommelier, Jesus and Mike from the Red Vine piano lounge, and Enrique and Adrian from the pool and Lobby Bar all helped to put the cherry on top of our stay. Camila the resort Sommelier- she holds wine tastings just beside the coffee bar on a bi-daily schedule. One at 1pm and one at 3pm. She chooses a country to highlight each day and teaches you a tremendous amount about the wines (which are not the same as the house wines included in the all-inclusive package) without talking over your head or making your knowledge seem inferior. She makes the tastings incredibly fun AND you might learn a thing or two if you want. If nothing else, you might find a new favorite wine to try back home! For us it was Chilean Carmenere from her home country. Learning lots about wine was all good and well, but she had a way of making these tastings very communal and very friendly to meeting other guests and not feeling like you're just in a class. We met a great couple from Chicago during our first tasting that we spent a great deal of time with throughout our trip. Ask for her during your dinner like we did to help you make an educated wine selection (read: purchase) to pair with the food you'll be eating... I'll touch on this later. She even stayed and joked with us at dinner for awhile. We didn't miss a single one of her tastings during our stay, sometimes we even stretched our 1pm tasting into the beginning of the 3pm tasting. Really, she was the centerpiece of our stay. Jesus and Mike from the piano bar- On our second night we were coming to the realization that for the night owls, there isn't a whole lot of activity or social opportunity within the resort. For this reason, we ended up at the piano bar because it's really the only place that had even a remotely upbeat feel later at night. That doesn't necessarily mean that it was busy- because it was anything but. With that said, that didn't keep us from having one of the best experiences there, we still stayed until they turned off all the lights on us. The funny thing is, the reason we stayed so late was because of our conversations with the bartender (Mike) and the server (Jesus)! We really didn't drink anything besides water because this followed our dinner at Nebbiolos where Camila helped us buy 4 bottles of wine for our group :) These two were the example of staff going above and beyond to communicate with you on a personal level and to surpass the scripted responses that I'm sure is part of their training. My girlfriend and I were literally the only people in the bar this late, which would typically make us want to leave, but the conversation was so entertaining that it was well worth staying for. A couple of days later during one of our wine tastings Jesus saw us and made a point to sneak up on us to joke with us and say hello. Of all the faces he sees on any given day, he remembered us AND our names and didn't wait for us to come back into his area to make the connection again. Being in the service industry myself, I can really appreciate the lengths he and mike went to to make us feel special and to give us the best service we could have expected. Enrique and Adrian from the pool Bar- We met them at the very first bar we visited on the property and they were great people to start with. They didn't just take our order, but they talked to us and had fun with us and made it a much more personal interaction than the training dictated. They let us in on the little factoid that the bartenders rotate from bar to bar every 15 days which helps guests get to know the bartenders during their stay. The rotation was coming to an end when we met them but we made sure to find out where they would be next so we could enjoy their service the whole trip. We made sure to visit Enrique at the Lobby bar almost daily and each time were greeted by name and with huge smiles, great conversation always ensued. Unfortunately we weren't able to connect with Adrian at Nebbiolos after the rotation, but his service just after the first night definitely warrants praise. I understand that not every staff member can make every interaction with every guest a game changer, time simply doesn't allow it. But given the opportunity, these select employees really knocked it out of the park for us during our stay. Without a fantastic staff, it's just a hotel. They really do make the experience all worth it. You don't have to find these individuals, but give yourself the opportunity to get to know some of the staff members- you won't regret it! I just wanted to mention those who deserve praise for their contributions to our vacation. I'm sure any of the staff would do the same for you given the chance. FOOD- Let's briefly go over the food options we explored. Like I said, my girlfriend and I are very familiar with the food and beverage service side of life... Maybe TOO familiar. We didn't go to Mexico expecting an American experience- many Americans tend to be a little more demanding of services rendered and expect more than they should. We didn't want to be those people, so there was a bit of a cushion when it came to service, we didn't want to be the overly pretentious guests or have too high of expectations- after all, this was our first all-inclusive trip to Mexico, we didn't know what was "par for the course". Bluewater Grill Steakhouse was the first restaurant we visited on night 1. We were hit with a 1.5 hour wait when we put our name in on Sunday night at about 8:30 pm, no problem- let's sit at the bar. We asked for our options of included red wines and were surprised to learn that there was only one cab and one merlot wine included in the "all-inclusive". We thought that surely with a wine themed resort that you could get your hands on more than just a few house wines without having to buy bottles?! Unfortunately, not the case. If you want more of a wine selection, start looking at the bottles for sale list. (This goes for the entire resort, not just Bluewater) We chatted with the bartender and looked at a food menu for a few minutes before we found out you could not order food at the bar. This explains why nobody really sits at the restaurant bars. This wasn't a negative mark, just something we did not expect- we'll add it to the growing list of "how-things-differ-from-American-restaurants" list. So we grabbed a pager and went across the walkway to Olio (Mediterranean) for some appetizers and to kill some time. We put our name down at the host stand and were told it would be 15 minutes so we went to the bar. We weren't necessarily looking for much from the bar considering we brought our wine from Bluewater, but I'd like to note that in the 15 minutes we waited for a table, the bartender didn't so much as come over to greet us. No problem. It may have been because we already had drinks, I don't know. At this point we were just expecting this to be the standard of service in Mexico. We didn't go to Mexico expecting it to be the same experience as the states, but we also didn't know where it would differ. We thought this might be it since it was our experience on night one. Once sat, we ordered a couple of apps at Olio that were fairly small but had great flavor. If we were staying there longer I assume we could've ordered as many as we wanted. But our pager went off telling us our table at Bluewater was ready. Once sat over there it was about 9:30. We were sat by a table of 6 and were passed by several servers may times before anybody came to our table. Once the server did come over, he expected our drink, appetizer, and entree order pretty much right away. Lucky for us, we had plenty of time to decide before he came over. When the food arrived we weren't particularly impressed. The fillet was tough and unseasoned besides the char on the outside and the (bone-in)ribeye was improperly trimmed of fat, but the grouper was pretty good. Like I said, we are from the food service industry- my girlfriend excels at everything that is steak so she was immediately underwhelmed with the preparation on the ribeye. In addition to the grouper, the sides were pretty tasty as well though. At one point early on, the server brought an opened bottle of the house wine we were drinking to the table in an effort to minimize the amount of time he would spend at the table. I can't say if his minimal service was due to him being spread a little too thin with the party next to us or what the case may have been- I'd like to give hime the benefit of the doubt though. But once we were finished most of the people were clearing out and the staff was cleaning up. We didn't drag our feet with eating or overstay our welcome, the service was just rather slow so we ended up there around closing time despite being sat an hour and a half prior. Wen it was obvious we were getting ready to leave it was obvious that the server was looming around our area and continued to watch us in an effort to see if we were going to tip. We waited for some time for him to go into the back because we felt like we were being guilted into tipping him for his services. It was my understanding that all gratuities and taxes were built in to the price... so why was he making us feel obligated to tip? I felt bad, but I also did not feel his service deserved any sort of ADDITIONAL tip. So we left. Experience here was mediocre, we did not feel the need to return during our stay. We were not upset by the experience, just underwhelmed. After the whole stay, we decided this was a fluke. Nebbiolo Italian food- We came here the second night with a couple we had met at a wine tasting. The four of us invited Camila to dinner with us at 7:30 and she said she would make an appearance. We assumed she meant off-duty but it turns out that she floats around the resort helping people make wine selections and delivering ordered bottles. At any rate, we went in right around opening time to make the reservation while everybody got ready, the hostess told me they didn't accept reservations so we got ready to leave. One of the servers overheard this and enlightened us that if we planned on buying a bottle of wine (which we did... x3) he could get us a table at 7:30 and he even offered to put us right near the window. This goes to show you what spending a little extra money will get you at the resort... unfortunately, you have to spend extra money. We came back and were seated in a spot with an extraordinary view of the ocean. We called for Camila and she joined us briefly since she was working, but she chose a bottle of wine to start with and continued to bounce in and our throughout our few hours here. We ordered several appetizers and several entrees and a few bottles of wine and had a totally different experience than that we received at Bluewater. The food was great, the staff was incredibly attentive and our experience as a whole here was top notch. I'm not sure if that's because we were spending money or if it was just the way the cookie crumbled. Dragons Asian food- Our sever here was a gentleman in his 40s or 50s, we saw a level of caring and attention to all of his tables and his section that we hadn't seen from anybody else. I wasn't feeling great and didn't spend very long at Dragons, but while we were there we could tell this server was a step above the rest in the resort. He was always watching his tables, never seemed to waist time talking with other staff members in his down time and was always looking for some way to assist his guests without smothering them. This is what the food service part of me was waiting to see. He was incredibly friendly and cheerful, even though I wasn't feeling well it was nice seeing him take pride and pleasure doing his job. We stayed briefly and didn't spend any additional money on things, but he still treated us like high rollers. The girlfriend got a sushi variety plate and loved it, tried a couple of appetizers and the fried ice cream- all was good. We would definitely go back if we had a longer stay. Market Cafe- They offer a huge buffet for breakfast and lunch. The food at the buffet covered a wide variety of styles, sure to make guests from all parts of the world happy. We stopped at the buffet more than a couple times for breakfast because it was a much better option than the room service for eggs. They made them just the way you like while you wait. Everything was fresh and diverse. Only thing to be aware of is the dress code- men must wear sleeved shirts. It's VERY easy to make a stop here for a bite to eat on the way to the pool or the beach, so just remember to bring some sleeves with you so you can do it without running back and forth to your room. The Vine Bazaar coffee- The girls that worked here were wonderful, always had a smile on their faces and made some really great coffee drinks. They remembered my order a couple of times which impressed me considering how many people they serve all day. Also a good spot to grab a quick pre-made panini sandwich if nowhere else is open yet. We also tried Barefoot grill as well as Sea Salt seafood- both were pretty good. Nothing really to note about either. Good simple food from the grill around lunchtime at Barefoot- super easy to grab lunch if you're hanging out at the pool or beach during the day. It's set up in a common area, kind of a short tiny buffet line. Burgers, chicken, hot dogs, shawarma etc. Sea Salt offers many good seafood dishes and a chicken dish that was good for non fish eaters (me). That's it for the food- sorry for the length. This review is brought to you and sponsored by my newfound appreciation for wine... thanks Camila. Word to the wise- Once you are inside the hotel and checked in, you are not free from the sales antics and efforts to get your money. We got suckered into attending a 90-minute presentation to get us to join a travel club. They were smart and a staff member disguised the intentions by saying they would "check with us to make sure everything was going well" and ask us some questions and talk to us a bit. We were already overwhelmed with checking in and making sure we knew what we were doing that it was easy to get us to say yes to this at that juncture. Now, I'm not saying this is a scam or that the travel club isn't right for some people, but for us it just dint make sense. Unfortunately we had to spend 2 hours talking to somebody and taking a tour before we could let them down and tell them no. They do a raffle drawing for anybody that attends though, they choose 4 random numbers for the week or whatever and if the last 4 numbers of your credit card match those 4 numbers in the same order you win an free 8-night stay at the resort, in a different order you win $250 in resort coupons. My girlfriend's card matched in the wrong order so we got the $250 in coupons, no restrictions and no limitations. Awesome. If we didn't win that I would've really regretted attending the presentation because we knew the club wasn't for us, but we agreed to it and I didn't want to reflect poorly on they guy who set it us. We did meet a couple that signed up for the club and was super excited about it, but he had been to mexico 25 times and would continue visiting frequently, so it made sense for him. Different strokes for different folks, just beware when you check in that they might try to steal some of your precious vacation time. Don't be afraid to say no. Now armed with $250 to spend at the resort, we scheduled a couples massage. They have small massage chairs set up near the pathway to the pool where they will give demos and schedule your spa treatment at a discount. If you plan on visiting the spa, schedule with these guys and know that you don't have to pay face value. The spa is beautiful and the massages were glorious. The treatments are expensive, but we had resort money to use, so why not?? If you're used to paying a premium for massages and other treatments, you won't be disappointed with the facilities. It's clear this resort is one with a wine theme. No surprise there, the surprise came when we discovered the included wines in the "all inclusive" were surprisingly sparse. When asking what red wines were available at the bars we were startled to hear "a cab or a merlot". We expected a bit more to choose from than just two house red wines for a wine themed resort. It's clear that they want you to buy bottles of wine, which we did. They have a great selection of wine on their menu that will fit most people's budgets. Just a little let dow that there wasn't more of a selection in the inclusive lineup. If you want to stay up late and have a crowd of people to hang out with, this might not be the best place to stay. On our first night we were up at about 11:30 looking for something to do and someone to do it with. We peeked into the piano lounge to see only about 4 people, so we went outside tot he pools. Nobody there either. We went tot he beach for a moonlight walk. Went about 4 resorts up and at each one were greeted by exactly nobody. This whole area was a ghost town. I know this area isn't the old cancun from MTV Spring Break times, but we certainly expected a little more than what we got. I'm not sure if downtown was where everybody went or if everybody was just early to bed. But it was eerily quiet after hours. Plan on visiting the clubs downtown if you want nightlife. All in all, we had a fantastic trip to Secrets. Were there some shortcomings along the way? Yes. Were there more positives than negatives? Absolutely! If we visited Cancun again, would we revisit Secrets The Vine? Absolutely. There's nothing quite like vacationing without children running around all over the place. We feel like the major selling point here was the staff, they were all incredibly friendly and accommodating, don't forget to tip those that make your stay more enjoyable. Also give them the opportunity to really standout and make your trip that much better. Read less
Most recently, we stayed at Secrets The Vine in Cancun. The hotel is a class act! The rooms are exactly as promised and the hospitality of the staff is phenomenal. Silvia, Alberto, Ismeal and many... Read more other staff went out of there way to make sure we all (large group of 12) were satisfied and enjoying our trip. The only reason this hotel gets 4 stars is the wait time for its resaurants in the evening (but this probably had more to do with our large group size) and the heavy up sell for wines (most of our group aren't wine drinkers). With that said, I'd recommend this spot for anyone or any groups! Read less
The first thing I have to say is that any negatives in this review did not ruin our holiday, however it could potentially ruin others. My partner and I stayed at this hotel for the first 2 weeks of... Read more May this year to celebrate our anniversary. I emailed the hotel prior to staying and had the pleasure of liaising with Gilda from the hotels concierge team. Gilda ensured all of our requests were met and went above and beyond to ensure we were 'wowed' on arrival and throughout our stay. The thing that sticks in my mind the most about arriving to the hotel was being greeted with "Mr & Mrs Ward, welcome home" it was the most comforting greeting after travelling for no less than 15 hours (the scented towel and champagne helped ease us in also). Our room was fantastic. We stayed on the 20th floor in a double deluxe room which boasted views all over cancun from the beach to the strip to the lagoon. We stayed on the hard rock side and never found it too noisy. We watched the sunrise over the lagoon most evenings on our balcony which was unforgettable. The maids always did a great job of keeping our room in order. We loved all the restaurants that we tried. The bluewater grill was hit and miss. The first time we had steak and we were not impressed, however our second visit with the lamb and the pulled pork turned it around for us and was delicious. Nebbiolo was ok. Dragons outstanding, we enjoyed 2 fantastic meals here, the beef Sichuan was unreal. However, it has to be said OLIO was our favourite restaurant with the whole package. It has the nicest setting outside on the 12th floor with views over the lagoon. During our stay we had the pleasure of meeting Jorge, a young waiter who had not long joined. We were pushed to try and buy wine and 'special' tables. We approached Jorge about how we could have one of the nice table settings on their own overlooking the lagoon and he simply said we would need to buy wine but it was up to us and left it in our own hands and left it up to us to go to him when we were ready. When we decided we were, we approached him and he arranged a memorable evening for us with the help of his manager Melissa. During the evening we really got to know Jorge and he took the time and interest in getting to know us personally and we found out that he had just passed his exams and training. Jorge is a credit to olio, secrets the vine, secrets and AM resorts as an organisation. His professionalism, genuine care for customers and kind heart is rarely found to come so naturally. We ate again in olio on our last night and unfortunately Jorge was not there for us to thank as we had wished but Melissa took care of us and when she heard I was unwell she made me a special tea which in fact did help. Melissa Isis and (I can't remember the other chef's name) brought us out an amazing dessert platter the size of our table to send us off and we were so greatful. It was truly amazing. Thank you so much for making the evenings we spent with you unforgettable. Other staff I have to mention are Gabriela in the piano bar who is the sweetest lady! She took care of us our whole holiday and never failed to put a smile on our face. Gloria in market cafe for breakfast was again so sweet and always remembered our names. Carlos and Sylvia from the entertainment were so good at their jobs and are also such a credit to this resort. The beaches and pools were nice. The preferred pool was too small and did not have enough beds for the amount of guests they had needing to use it however the infinity pool views were fantastic. Beach is unparalleled to any other we have been to. Staff work continuously to keep the pools and the beach very well maintained. The ambience around the pool is ruined by the 'spring break' type feel. There were a lot of couples and honey moons/weddings and special celebrations and I feel that a quiet pool for those that are looking for that sort of holiday should be made available separate to where people drink constantly all day due to all inclusive and get rowdier and louder as the day goes on. The emphasis this hotel has on conventions and groups spoils it and we were certainly not the only people that thought this. So many guests we spoke to felt the same and it's a shame that residents who spend so much money on a holiday like this have their holidays ruined and leave feeling disappointed due to the huge number of groups. There was a group of 500, then 300 and then other large groups during our stay. Areas of the hotels were closed and inaccessible. Pools were being limited because staff were setting up private parties and events early in the day. The groups were loud, screaming all day and night and were quite honestly a deal breaker in whether we would return to this particular resort. We expressed our concerns with Gilda and Humberto the concierge managers who tried to help provide solutions to our problems, however it got to a point where we felt there was nothing that could have resolved it other than change the fact that conventions are held there. We really appreciate Gilda and Humberto's help and assistance during our stay and all they did for us. But we understand the hotel is a business and needs to make money so this will no doubt continue. Overall we had such a memorable holiday and loved the resort and we have fallen in love with Secrets as a brand and the customer focused ethic of their staff. But!!! The conventions certainly let this hotel down. Read less
We had a superb room that overlooked the bay and the ocean with spectacular views from our large balcony. . The room was laid out great. They have a couch at the end of the bed so you can actually... Read more enjoy watching tv if you choose to do so. Its also a perfect breakfast area. We had room service 3 times and the staff was excellent. Our favorite restaurants were the Italian where we ate 2x. We had Manuel as our waiter and what a asset he is to the resort. He lent my wife his glasses to see the menu. Then when she continued to be sick from the previous evening he took her to the bar and had a special tonic made for her to help the problem What a pleasure to have met Manuel. The food at the Italian restaurant was superb. Duck one night and goat cheese pizza the second time. The other excellent restaurant was the Mediterranean restaurant Olio. It is outside so its best to wait until after dark and it cools off. We ate Greek food which was great and service that the waiter Javier gave us was excellent. We were able to watch the sun set over the ocean. The pool side restaurant Sea Salt was good. We ate there each day and the staff was very good. We were disappointed in the Steak restaurant Blue water grill. Both our meals were marginal meat was tough and although they were not busy the service was just ok but no where near as good as the other restaurants so we never went back. There is also a buffet restaurant that has various dishes which were quite good. There is a great specialty coffee bar in the lobby with bakery and mini sandwich treats. Overall we have to say the staff is the best asset this resort has. They sincerely do their best to make your stay excellent. Not a complaint but we did not care for circus based entertainment. Secrets is an adult resort so they could spice up the live entertainment plus have DJs come in for some upbeat dancing. We would have liked rock and roll music from the 60s to present day. We had a great time and will go to another Secrets very soon. Read less