Your booking is safe with Virgin Holidays
This is Secrets first ever resort in Cancun and it’s a stunner! Adults-only and Unlimited-Luxury®, the design is cutting edge with every state-of-the-art facility you can think of. For true indulgence, head to the Secrets Spa by Pevonia, inspired by local cave-like structures and cenotes; it’s a sublime experience, guaranteed to take your breath away! If yoga is more your thing, join like-minded others for some zen-like meditation in the open air or head to the pool for a spot of water aerobics. If you’ve always wanted to salsa, there are dancing lessons galore as well as euro bungee for heart-stopping thrills and spills. After an action-packed day, or indeed a day just spent soaking up the sun – the choice is yours – head back to your beautifully appointed suite for sundowners on the terrace. When it comes to dining, again you’re spoilt for choice. The finest cuisine from around the world is served to you in a variety of restaurants, each one the perfect venue to linger in a while, soaking up the romantic atmosphere. Fancy a film after dinner? There are films on the beach or dance the night away in the sports bar to the latest DJ-spun tunes!
In central Cancun, alongside a powder-white beach. Transfer time from Cancun airport: 30 min.Larger Map
495 rooms. All with air-conditioning, balcony, satellite TV with pay-per-view films, telephone, complimentary WiFi, mini-bar, tea/coffee maker, iPod docking station, safe, hairdryer, iron and board. Deluxe Ocean View Room with a king or 2 queen floating beds, sleeping up to 3 adults.
Junior Suite Ocean View - as above but with seating area and king-size floating bed, sleeping max 2 adults.
Honeymoon Suite Ocean View Room - with king-size floating bed and separate seating area, sleeping max 2 adults.
Honeymoon Suite Ocean Front Room - with stunning ocean front views, 1 king-size floating bed and separate seating area, sleeping max 2 adults.
Master Suite Ocean View Room - with breathtaking views over the Caribbean Sea and television lounge/den that can be utilised as a second bedroom with pull-out sofa, main living area with dining table, a king-size floating bed, in-room soaking tub and corner terrace, sleeping max 3 adults.
Master Suite Ocean Front Room - as Master Suite Ocean View Room but with stunning ocean front vistas, sleeping max 3 adults.
Preferred Club Deluxe Ocean View Room - description as per Deluxe Ocean View Room but with personal receptionist concierge allowing guests to check in on their own floor, 1 king- or 2 queen-size floating beds, sleeping max 3 adults.
Preferred Club Junior Suite Ocean View - as per Preferred Club Deluxe Ocean View Room but with separate seating area, sleeping max 2 adults.
Preferred Club Honeymoon Suite Ocean View, Preferred Club Honeymoon Suite Ocean Front, Preferred Club Master Suite Ocean View, Preferred Club Master Suite Ocean Front are also available at a supplement.
Preferred Club Benefits include: Private Preferred Club Lounge, preferred status and amenities, concierge service, daily continental breakfast service in the lounge, afternoon hot and cold hors d’oeuvres, exquisite desserts & fine liquors in the lounge, private swimming pool, pillow menu, complimentary newspaper in room every day (English or Spanish), free Internet access in-room (with your own device), free computer access in Preferred Lounge, upgraded mini-bar service, Upgraded bath amenities.
7 reservation-free restaurants: Market Cafe (main buffet restaurant), Nebbiolo (Italian restaurant), Dragons (Asian fusion restaurant), Olio (Mediterranean restaurant), Sea Salt Grill (International cuisine), Bluewater Grill (grill and steak restaurant), Barefoot Grill (snacks/grill). 6 bars. Enjoy the Sip Savour and See dine around experience and indulge in dinner, sip an artfully prepared cocktail and see nightly entertainment at the neighboring Secrets, Dreams and Now Resorts & Spas.
Infinity-edged swimming pool, Jacuzzi. Fitness centre. Secrets Spa by Pevonia with beauty salon*. Outdoor yoga and meditation. Water aerobics. Deep-sea fishing*, scuba diving*. table tennis. Billiards. Cocktail classes. Dancing lessons. Complimentary green fees at a nearby golf course (golf cart rental* mandatory, transportation not included, terms and conditions apply, subject to change).
Outdoor lounge, piano lounge, sports bar. Evening entertainment. Live music. Theme party nights. Weekly manager’s cocktail party. Films on the beach. Sommelier-led wine tastings.
Laundry/dry cleaning service*. 24-hour concierge. 24-hour room service. Free WiFi throughout. Download the hotel’s “Unlimited Connectivity” App which enables free local calls, room to room calls, access to daily activities, restaurant menus and schedules, hotel maps and local attraction info.
*Denotes local charge.
No wristbands are required.
No reservations required need to be made in any of the restaurants.
Unlimited-Luxury® includes all meals (full breakfast, lunch and dinner) and snacks. Unlimited beverages including domestic and International alcoholic and non-alcoholic drinks at any of the resort bars. All gratuities. All activities and entertainment above unless otherwise stated. 24-hour room service.
Enjoy the Sip, Savour and See dining experience which includes sipping artfully prepared cocktails at the bar or lounge of your choice, savouring complimentary cuisine at the restaurant of your choice and seeing the resort nightly entertainment at any of the Secrets, Dreams or Now Resorts in the area (Terms and conditions apply).
This property may be unsuitable for some customers. There are 12 steps to the Sports Bar and 17 steps to the beach. The Virgin Holidays Special Assistance Team can be contacted by e-mail at firstname.lastname@example.org or call us on 0844 557 3998, Monday-Friday 9.00am-5.30pm.Check Prices Back to top
TripAdvisor Traveller Rating:
We are on day 5 of our 7 day trip and are extremely disappointed. Currently it is 85 degrees out with very little clouds and I'm stuck in my second room having to eat Mexican pharmacy crackers and... Read more Gatorade. This is our honeymoon and we are in our mid to late twenties. We have both traveled all over world and stayed in much "worse" hotels (2 or 3 star in Cancun) and this is my worst trip I have had. Which is very sad because there are so many wonderful things about this resort. The resort is very beautiful with mostly great food and mostly great people. We have a honeymoon ocean front suite and it is extremely beautiful. Probably the best view I have woken up to in my life. After traveling here and being up for 20+ hours we went to bed,only to be woken up at 2 a.m. by water leaking from the ceiling. Supposedly the guests above us turned on the water in the room and just checked out. It took over 90 minutes to get everything addressed and get us moved to a new room which was frustrating due to how late it was and how little of sleep we had. The next morning they moved all of our stuff to our new room and gave us two 50 minute massages. The night manager (I think his name is Gustavo) was very nice and I felt he handled the situation well. I more than understand this was not the fault of the hotel and they attempted to make it right, just a pain to have to deal with. Monday night we had the dinner on the beach. This was very nice and our waiter, Carlos was amazing. This is also the same time we ran into issue number two because my wife started to puke from food poisoning. I don't think it was from the beach dinner because we had the same thing and I wasn't affected. She was up all night, doing you know what. Tuesday she was still feeling terrible and still doesn't feel 100% today (Thursday). Our free couples massages were suppose to be Tuesday morning but we called the spa to switch our appointment since my wife couldn't be more than about 10 feet from a toilet. The lady at the spa (Berenice) was one of the rudest people we have ever spoke to. She insinuated that we both lied and ended up making my wife cry (my wife is a 8th grade teacher in St. Louis so she is usually very good with dealing with unreasonable people). Our appointment was finally switched to Wednesday morning. The spa and massages were wonderful and very relaxing, I would highly recommend. Berenice on the other hand was still unpleasant to deal with the day of the massage. Wednesday morning about 5 a.m. I woke up with extremely painful stomach pains from what I would assume is also food poisoning. I toughed it out most of yesterday but was up all last night and it is even worse today. Hence the reason I'm still in my room on such a gorgeous day. I have had food poisoning two other times (both in the States) in my life and this is by far the worst. There are a handful of other people I have talked to that say they have had numerous stomach problems here which is unfortunate because the food is really good. There are also some people that I would like to mention that go above and beyond to make your stay great. Victor with the entertainment staff is very fun, Abiel the pool waiter is one of the nicest people ever and I am truly sad he had vacation the last half of my trip (he more than deserves the time off with his son though), Sergio at Sea Salt was very nice to talk to, Diego at the beach bar makes amazing drinks and is hilarious. There are others but their names slipped my mind. The beach is beautiful and the pools are gorgeous and fun. I have like all the food but won't get into each restaurant since that is very much a personal preferences, I just wish I knew what made my wife and I sick. Night life is hit and miss, part of that depends on the guests more than the entertainment staff so that doesn't bother me. Drinks are very good and pretty consistent in taste from bartender to bartender. Day time activities are fun and enjoyable but just wish there was some more variety, the events are pretty much the same everyday. The halls can be loud every once in awhile but nothing to complain about. I don't think people realize that if they added sound dampening panels, then they would start to stink from the moisture in the air and then guests would complain about the smell (which I might add, the entire hotel smells great). Like I said this could have been such an amazing honeymoon but with those four main issues I just can't recommend this place. I could have easily given this 5 stars if the biggest problem was an inconsiderate guest leaving their water on and one rude employee but when my wife and I each lose 2+ days of paradise being on a toilet, it doesn't exactly shout 5 star honeymoon. Read less
This hotel is simply amazing. It is hands down the nicest place I have stayed, extremely modern and luxurious. Everything is very high end and beautiful. The service is great, the food is awesome... Read more , the restaurants are delicious, the shows are entertaining you really can't find a better resort to stay at! The entertainment team is fun but not too annoying. The beach is gorgeous and sandy. You are right in the middle of the hotel zone so you can walk forever in both directions. My only negatives were that there is no swim up bar (although the pool service is amazing) and the walls seem paper thin. You can easily hear your neighbors TV. I recommend requesting a fan. That helped drown out some of the hallway noise. Read less
I've traveled throughout the Caribbean, and this is by far the best resort I've ever stayed at. From the champagne they hand you at check-in to the accommodating staff, this was an amazing... Read more experience. The food: amazing! Yes, the restaurants (not buffet) take a little longer, but as a vegetarian, I found plenty of great options that were delicious. No floppy pasta in watery sauce, or stacks of pizza. The other guests tried the various meat/seafood dishes and said they were amazing as well. The service: friendly and attentive. Not as fast on the beach or poolside, but still great! The rooms: absolutely gorgeous. Clean, airy, with great views. The beach/pools: clean and lovely. I was here for my friends' wedding, and they did a wonderful job with that as well. Read less
My wife and I went to Secrets the Vine last week for our honeymoon and had a nice time. Our room was very nice however, the noise outside the room and above us was so loud we could not sleep. The... Read more floor in the hallway is extremely loud so you can hear everyone walking down the hall, doors opening and slamming automatically, etc. If you have people in the room above you, you will hear "everything" including conversations. After all the wedding festivities, we really just wanted to get some sleep. We expect to hear a little bit of noise in any hotel, but when you are 100 ft down the hall and away from the elevator and you hear people getting off and on the elevator and walking all the way down the hall, that is not something you expect when you pay for one of the more "luxurious" resorts in the area. I went and talked to the front desk manager to see if there was anything they could do (change floor, change room, etc) and he said no sorry. Everything else about the resort was nice, but be prepared for anyone who waits on you to try and sell you bottles of wine and champagne, spa treatments, etc. It was a shame to have poor customer service by the front desk put a damper on our honeymoon. We paid a lot of money to stay there and expect to be treated with with quality customer service. If you are looking for a nice resort and don't mind it being really loud everywhere, this is the place for you. If you are looking for good customer service and a romantic more quiet resort to spend time with your spouse, I would look elsewhere. Read less
The room was modern design, super clean, awesome view. Service was very slow, as we are anxious to jump to the beach after a long flight. We have to wait for our food for almost 2 hours at sea salt... Read more grill. We've learn to order our 2nd drink right when they deliver your 1st drink, otherwise expect at least 15 mins. First dinner at Blue Water. Same thing happened. A super long wait for our entree to arrive!!! At that time we were ready to leave after seeing my rib eye steak was not looking appetite at all. We quickly left to The Dragon hoping for a real dinner. Again. Wow. From now we start to accept the fact that they will be this slow wherever I go. Sashimi was poorly prepared and still had skin on my salmon. Big no-no. Called it a night and crawled into our comfy bed (at least the room was very comfortable) 2nd day we gave Dragon a 2nd chance and ordered Duck breast glaze, with fried rice, along with another of salmon sashimi. Fried rice- i told myself. This is mexico you cant expect to have fried rice like you are in authentic Chinese restaurant. Duck breast- i am still wonder if the duck in this dish supposed to be this hard and dried and overcooked ???? Thinking you are having a piece of wood. It is just my luck !! Went back to my room and noticed my room was very cold even I changed room temperature to 73F. It was still at 68F for the whole time. Called front desk, they sent someone up really quick ( this is a plus ) he said he got it fixed and asked us to wait for 15 mins to see if it ok. And NO it is still 68F until now our 3rd day of the trip. Even i have asked the front desk to check on it again this morning before i leff. I gave up !!! Still have 1 more day to enjoy the beautiful view and blue clear ocean but not secrets the vine ! Read less