Mexico Holidays

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TripAdvisor Traveller Rating

4.5

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Secrets The Vine Cancun

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WEATHER HERE

This is Secrets first ever resort in Cancun and it’s a stunner! Adults-only and Unlimited-Luxury®, the design is cutting edge with every state-of-the-art facility you can think of. For true indulgence, head to the Secrets Spa by Pevonia, inspired by local cave-like structures and cenotes; it’s a sublime experience, guaranteed to take your breath away! If yoga is more your thing, join like-minded others for some zen-like meditation in the open air or head to the pool for a spot of water aerobics. If you’ve always wanted to salsa, there are dancing lessons galore as well as euro bungee for heart-stopping thrills and spills. After an action-packed day, or indeed a day just spent soaking up the sun – the choice is yours – head back to your beautifully appointed suite for sundowners on the terrace. When it comes to dining, again you’re spoilt for choice. The finest cuisine from around the world is served to you in a variety of restaurants, each one the perfect venue to linger in a while, soaking up the romantic atmosphere. Fancy a film after dinner? There are films on the beach or dance the night away in the sports bar to the latest DJ-spun tunes!

At a glance

  • Adults Only
  • All-Inclusive Resort
  • Secrets Spa by Pevonia

Where is it?

In central Cancun, alongside a powder-white beach. Transfer time from Cancun airport: 30 min.

Larger Map

Room information

495 rooms. All with air-conditioning, balcony, satellite TV with pay-per-view films, telephone, complimentary WiFi, mini-bar, tea/coffee maker, iPod docking station, safe, hairdryer, iron and board. Deluxe Ocean View Room with a king or 2 queen floating beds, sleeping max 3 adults.

Room Upgrade

Junior Suite Ocean View are as above but with seating area and king-size floating bed, sleeping max 2 adults.

Honeymoon Suite Ocean View Room with king-size floating bed and separate seating area, sleeping max 2 adults.

Honeymoon Suite Ocean Front Room with stunning ocean front views, 1 king-size floating bed and separate seating area, sleeping max 2 adults.

Master Suite Ocean View Room with breathtaking views over the Caribbean Sea and television lounge/den that can be utilised as a second bedroom with pull-out sofa, main living area with dining table, a king-size floating bed, in-room soaking tub and corner terrace, sleeping max 3 adults.

Master Suite Ocean Front Room as Master Suite Ocean View Room but with stunning ocean front vistas, sleeping max 3 adults.

Preferred Club Deluxe Ocean View Room as per Deluxe Ocean View Room but with personal receptionist concierge allowing guests to check in on their own floor, 1 king- or 2 queen-size floating beds, sleeping max 3 adults.

Preferred Club Junior Suite Ocean View as per Preferred Club Deluxe Ocean View Room but with separate seating area, sleeping max 2 adults.

Preferred Club Honeymoon Suite Ocean View, Preferred Club Honeymoon Suite Ocean Front, Preferred Club Master Suite Ocean View, Preferred Club Master Suite Ocean Front are also available at a supplement.

Preferred Club Benefits include: Private Preferred Club Lounge, preferred status and amenities, concierge service, daily continental breakfast service in the lounge, afternoon hot and cold hors d’oeuvres, exquisite desserts & fine liquors in the lounge, private swimming pool, pillow menu, complimentary newspaper in room every day (English or Spanish), free Internet access in-room (with your own device), free computer access in Preferred Lounge, upgraded mini-bar service, Upgraded bath amenities.

Eats and drinks

7 reservation-free restaurants: Market Cafe (main buffet restaurant), Nebbiolo (Italian restaurant), Dragons (Asian fusion restaurant), Olio (Mediterranean restaurant), Sea Salt Grill (International cuisine), Bluewater Grill (grill and steak restaurant), Barefoot Grill (snacks/grill). 6 bars. Enjoy the Sip Savour and See dine around experience and indulge in dinner, sip an artfully prepared cocktail and see nightly entertainment at the neighboring Secrets, Dreams and Now Resorts & Spas.

Fun and games

Infinity-edged swimming pool, Jacuzzi. Fitness centre. Secrets Spa by Pevonia with beauty salon*. Outdoor yoga and meditation. Water aerobics. Deep-sea fishing*, scuba diving*. table tennis. Billiards. Cocktail classes. Dancing lessons. Complimentary green fees at a nearby golf course (golf cart rental* mandatory, transportation not included, terms and conditions apply, subject to change).

Entertainment

Outdoor lounge, piano lounge, sports bar. Evening entertainment. Live music. Theme party nights. Weekly manager’s cocktail party. Films on the beach. Sommelier-led wine tastings.

Handy stuff

Laundry/dry cleaning service*. 24-hour concierge. 24-hour room service. Free WiFi throughout. Download the hotel’s “Unlimited Connectivity” App which enables free local calls, room to room calls, access to daily activities, restaurant menus and schedules, hotel maps and local attraction info.

Additional information

*Denotes local charge.

No wristbands are required.

No reservations required need to be made in any of the restaurants. 

All Inclusive

Unlimited-Luxury® includes all meals (full breakfast, lunch and dinner) and snacks. Unlimited beverages including domestic and International alcoholic and non-alcoholic drinks at any of the resort bars. All gratuities. All activities and entertainment above unless otherwise stated. 24-hour room service.

Enjoy the Sip, Savour and See dining experience which includes sipping artfully prepared cocktails at the bar or lounge of your choice, savouring complimentary cuisine at the restaurant of your choice and seeing the resort nightly entertainment at any of the Secrets, Dreams or Now Resorts in the area (Terms and conditions apply).

Accessibility

This property may be unsuitable for some customers. There are 12 steps to the Sports Bar and 17 steps to the beach. The Virgin Holidays Special Assistance Team can be contacted by e-mail at special.assistance@virginholidays.com or call us on 0844 557 3998, Monday-Friday 9.00am-5.30pm.

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Secrets The Vine Cancun

  • What to Expect:
    • 4.5 Location
    • 4.5 Sleep Quality
    • 5.0 Rooms
    • 4.5 Service
    • 4.5 Value
    • 5.0 Cleanliness
  • Traveller Rating:
    • Excellent (2533)
    • Very Good (574)
    • Average (187)
    • Poor (63)
    • Terrible (38)

We traveled to The Vine Cancun after arranging our trip through an RCI exchange of our time share. We arrived on March 1 and left a week later. Our overall impression and experience of the...

TripAdvisor LLC. All rights reserved.

5 of 5 stars
Apr 17, 2015 - Loves2eatvegas - Las Vegas, NV

We traveled to The Vine Cancun after arranging our trip through an RCI exchange of our time share. We arrived on March 1 and left a week later. Our overall impression and experience of the... Read more accommodations was very very good. My wife and I both agreed that this was the best AI we have visited in cancun. Rooms Just as all the pictures show these rooms are very modern. We had a preferred level room on the 25 th floor on the sandos side. The room had two vanities, two closets, and plenty of space in a dresser. There were two kinds of body lotion; one contained spf15. There were larger then average sizes of shower products and hand soaps. They provide razors, toothbrush and paste. Thank you secrets for the top notch TP! We've visited so many resorts that have the worst TP; hard scratchy one ply is usually the norm, but not at this resort! We had two queen beds even though we had hoped for a king. Unfortunately, I think that was due to our exchange with RCI. That usually seems to mean receiving the less desirable rooms. But the beds were comfortable and had plenty of pillows. The hi-tech dimming light switches were cool, but tricky to operate in the dark. The mini fridge was stocked with 5 coronitas, 2 Apple juice, soda water, two cokes, two Mexican coke lights, one sprite, one fanta Orange and four bottles of water. We also had jack Daniels, finlandia vodka, and Bacardi white rum. They also had mini cans of Pringles and m&m to snack on. Upon check in we were told we could have our fridge stocked however we liked. We thought that they may have cranberry juice or orange juice but really what we got was what they had. We only really had two complaints about the room. The first was there weren't that many outlets. There was a USB in the TV which only worked when the TV was on. The other USB was tucked under a counter that made it difficult to reach. There was only one other single outlet that was shared with the coffee pot. There was only one other outlet next to a vanity in the bathroom. Our second little ditty was that we wished there were more hooks for towels and wet swimsuits etc. neither complaint was really a problem for us. Just seemed strange considering everything else ws very well appointed. Restaurants Olio serves at the preferred pool at lunch and Mediterranean cuisine at dinner. Our first meal of our trip was at olio for dinner. We ordered several dishes and overall the quality of the food was above average. We did feel portion sizes were very inconsistent among the menu items. For example my plate of hummus and babaganush was very small and didn't have any pita or bread to dip in the sauces. Yet my moussaka was tasty and a bit larger. We ended up eating lunch twice at olio for lunch as part of the preferred level benefit. The bar at lunch does have upgraded liquor like belvedere vodka and don Julio reserve tequila. The food at lunch was really good. We both grinder down on shrimp and salmon ceviches. We also enjoyed the lamb kabob wraps. The restaurant at lunch is easy and quiet and not as crowded as the the other eateries at the property. Nebbiolo The Italian dinner restaurant was a nice place to dine and we ate two dinners there over the week. Overall the food was much better then I had expected. My wife raved about the focaccia and I really liked the antipasti bar which was packed full of tasty cheeses and salamis as well as olives and artichokes. Our first visit we only had a twenty minute wait. On the second visit we arrived a bit earlier, and were seated immediately. The carpaccio and artichoke appetizers were tasty. The osso bucco, duck, and lasagna were also very good. My wife's duck was cooked well and everything was seasoned very well. Blue water grill The Steakhouse was decent but maybe a little too busy the night we went. The table bread was a little stale and the Mexican butter always tastes a bit weird to me. I had the impression that the kitchen may have been backed up because everything took a little longer then our other restaurant experiences. I sometimes feel like the menu descriptions get lost in translation. I ordered the chef special steak which I was told was flank steak. However it was not. It was more like medallions of beef. Maybe sirloin or the small end of the filet. Again the food was seasoned well and over all decent quality. Our server recommended the warm chocolate cake which was one of the better desserts we had on the trip. Salt and sea Lunch service/ lunch buffet by the pool. Pretty standard pool eats. You had two options really, put on a shirt and sit at the restaurant or come as you are and get something off the grill line. Your usual stuff like hot dogs, burgers and short ribs. The had vegetables and salad dressings too. And each day they had different stuff. One day ere were tacos el pastor and another day they had paella or fried rice with chicken and shrimp. Again well seasoned food served hot and with a smile Market cafe Buffet breakfast was better then any AI I have been. Is it a Vegas buffet that you payed 40$ a person for? No. But the servers are quick with drinks and the selection was very good. The food was cooked in smaller batches so almost everything tasted fresh. The smoothies were a favorite of my wife and they made eggs or omelet to order. I am a pancake dork and really enjoyed their pancakes. The fresh fruits were very good, but throughout our week the champagne mangos were soooo tasty. Mexican dinner was quite a surprise. Our biggest disappointment was that we tried it our last night and only got to eat there once. I guess we'll need to go back for another try. Do yourself a favor and have several margaritas or three. The torta entree was very good as well as the dessert tarta Gloria. The coconut ice cream was really really tasty while the mango sorbet was a little gritty like it was over churned but tasted good. We both shared soups and while my black bean soup was tasty my wife had a chile cream soup that was really really tasty with a hint of heat from the chiles. Dragons Dragons is an Asian inspired restaurant with very good service. The menu had some Thai, Chinese, Japanese (sushi) and plenty of selection. We ordered a ton of different things to try and left totally stuffed. The food overall was very good, but they could have kicked up the spiciness of the Thai dishes a little more. We were so full from the four appetizer and three entrees that we skipped dessert. Room service Breakfast was our choice two mornings from room service. Both times we ordered from the secrets iPad app. They came about 20 minutes after our order time and set up all of our food on out patio on a rolling folding table. The food was properly cooked and even poached eggs came out with runny delicious yokes. Preferred level lounge This was our afternoon hunger spot. The assortment of food from breakfast to afternoon snacks was always changing, but there was always something tasty to grab. There were sweets and mini sandwiches and a nespresso machine. As was there a mini bar with all the liquor you could handle. This is also where we checked in and checked out. Usually we were enjoying a cocktail at about 530 or a quick drink after dinner. The wifi was good here too. Coffee bar Near the lobby and easy to reach before breakfast we hit up the coffee bar in the mornings for a latte and in the evenings for a decaf esspresso. There were always snacks, sandwiches and sweets available and service was quick and friendly. Service Check-in/bellman: easy and no hassles. We checked in on the preferred level and our bags were waiting in our room after we had dinner. Concierge: We were very happy with the concierge. I needed their help to check in to my flight. Southwest airlines was in a time change dead zone as part of the daylight savings (usa) and Mexican time change (recently approved by the local government). they also helped with my return transportation. Room service and turn down: The room was always clean, but after the dentist convention came our turndowns were very late and we missed them. We had already turned in for the night. Also, we were told we could have them stock our minibar with whatever we wanted. Since we don't drink soda or apple juice we asked to have them replaced with cranberry juice and grapefruit. Neither was available so we just got what they provided. Pools Preferred level: Smaller and quieter pool with an infinity edge overlooking the resort pools and ocean. Better quality chairs and a few floating loungers to enjoy. Upon entering the preferred pool there is plenty of help to get your chairs, towels, and umbrellas. Each day, too, someone came by with a bucket of ice and bottles of water. that was a nice touch Main pools: All were clean and had plenty of chairs to use, but we spent most of our time at the preferred level or on the beach Jacuzzi: Great spot for a jacuzzi. Close to the main pool and pool bar in a spot that overlooks the ocean. I loved using it in the morning after a workout. By the afternoon it was pretty crowded accommodating 20 people pretty easily. The jacuzzi was hot which is always nice! Beach: tons of chairs, but umbrellas were a little harder to get if you came down late. There was drink service at the beach as well as a walk up bar if you wanted to serve yourself. Beautiful spot to enjoy the ocean and people watch. Read less

5 of 5 stars
Apr 17, 2015 - Kathy E W - Nashville, Tennessee

Just last week our company sponsored an awards trip for our top sales performers, and they couldn't have been more pleased with Secrets the Vine! Each and every person raved about the accommodations... Read more , the food and most of all the staff. They truly go above and beyond to make you feel welcome! Read less

5 of 5 stars
Apr 16, 2015 - Bradley W - London, United Kingdom

Never normally one to write reviews on trip advisor but after lots of time considering where to go and reading countless reviews on hotels in cancun we chose secrets the vine! The hotel itself is... Read more very elegant and modern, the rooms are very spacious and beds extremely comfortable! During the day the entertainment team are excellent (Silvia, oscar and Carlos), they always give you the option to get involved in some sort of activity If you want to be pulled away from your sun Lounger! Then staff in general are fantastic and can't do enough to help you! Food has been very good in the all the restaurants as well! Loving every minute and will be gutted to home! Read less

5 of 5 stars
Apr 15, 2015 - Jesssica12 - Upland, California

My partner and I visited the resort last September. The fact that the vacation is still something I thought of reviewing should indicate how much we enjoyed ourselves. From our greeting upon check in... Read more to the help departing... EVERYTHING was wonderful! The resort is beach side to swimmable waters and even has a man guarding the post to insure that other vacationers nor locals find their way onto the grounds. The food is incredible throughout but if I had to recommend any I would have to say the Steak House and Mexican Grill. Chef Manuel, who cooks at the mexican grill, caught wind of our search for street tacos. He preppared a feast for us filled with a variety and even came out to ask if we had enjoyed ourselves. At the time we vacationed the preferred club pool was under construction; however, we did find the room upgrade was well worth the cost. All in all I couldn't have asked for better customer service, cleanliness, nor impeccable dining. We would definitely stay here again! Read less

5 of 5 stars
Apr 15, 2015 - milleka - Chicago, IL

We recently stayed at the Vine for a couples getaway and it was amazing. We had a preferred level junior suite (absolutely worth the upgrade for preferred) and were facing toward downtown Cancun... Read more , with a perfect view of the ocean and the lagoon. Our room was spacious, clean, and the balcony is large and comfortable. Our preferred concierge was Leon and he was the best, checking on us daily to see if we needed something and always making us laugh. Some of the reviews complain about the time share sell - we did not have that experience at all. Hugo was very polite and informative about the time share option but also respected that we weren't interested in pursuing it right now. The pools are phenomenal and there are enough chairs for everyone so no need to go save one at 6am like other places we've stayed. The fitness center was great, we used it every day. We ate at every restaurant except the Italian and Asian ones (simply bc we didn't want to dress up) and all the food we ate was great. Artemio was our server in the "fancy" Grill restaurant and he was superb. The daily entertainment by the pool was tons of fun and the drinks kept on coming. We had no issues with getting top shelf liquor when requested. Overall, we loved our stay. The only downside is our last night we had neighbors who kept slamming their door throughout the night. The hallway noise is loud bc the doors slam pretty hard. I recommend taking a noise machine or using a white noise app on your phone, which is what we did. We look forward to returning next year! Read less

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