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  • Mon - Fri9:00am - 9:00pm
  • Saturday9:00am - 7:00pm
  • Sunday10:00am - 6:00pm

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At a glance

  • Member of leading hotels of the world
  • Adults only
  • Luxurious health centre and spa
  • A la carte dining

Hotel facilities


Fitness Centre

Internet Access

Wheelchair Friendly



Swimming Pool



Wind Surfing

All Inclusive

Beach Holiday

TripAdvisor Traveller Rating


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Royal Hideaway Playacar

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One of the ‘Leading Hotels of the World’, the Royal Hideaway Playacar has a touch of elegance. 2- and 3-storey villas are connected via winding paths and fountains, with each having their own personal concierge to cater for all your needs. Indeed, world-class service is the order of the day at the Royal Hideaway Playacar, together with a range of world-class amenities. These include 3 gorgeous swimming pools, one with an infinity edge, 6 à la carte restaurants and 3 bars. There’s a small fitness centre, 2 floodlit tennis courts and water sports in abundance. A place where service and style come together in such grand fusion so prepare to be pampered..

Where is it?

Overlooking a beautiful stretch of beach and just 5 min from lively Playa del Carmen with its shops, bars and restaurants. Transfer time from Cancun airport: 45 minutes.

Larger Map

Room information

200 rooms and suites situated within 2- and 3-storey villa-style accommodations scattered throughout the resort. All with balcony/terrace, air-conditioning, ceiling fans, satellite TV, complimentry WiFi, audio system with iPod dock and CD. DVD player, alarm/clock radio, telephone, tea/coffee maker, stocked mini-bar, safe, iron and board, and hairdryer. Luxury Rooms with 1 king-size bed or 2 twin beds, sleeping max 3 adults. Wheelchair accessible Luxury Rooms have a roll-in shower and king-size bed (must be requested at time of booking and subject to availability).

Room Upgrade

Luxury Royal Relaxation — with spa gift, Royal Spa experience, massage, facial, pedicure and manicure and Royal night turn-down, sleeping max 3 adults.
Luxury Royal Romance — chocolate covered strawberries, bottle of Moet Champagne and a Royal dinner on the beach, sleeping max 3 adults.
Luxury Royal Luxurious — A bottle of Moet Champagne and a specially prepared lobster dinner, sleeping max 3 adults.
Luxury Royal Memories — A collector’s Edition Royal Hideaway book, a Royal dinner on the beach, a photograph in a classical Mexican frame. Mayan cultural tour (choice between Chichen Itza or Tulum/Xel-Ha), sleeping max 3 adults.
Luxury Ocean View, with partial views of the sea, featuring a basket of fresh fruit upon arrival, with a king-size bed or two queen-size, sleeping max 3 adults.
Luxury Duplex Suite with accommodation set over 2 floors, the first with a living room, on the second the principal bedroom with 1 king size bed. The suite comes with a basket of fresh fruit upon arrival, sleeping max 3 adults.

Eats and drinks

7 restaurants (6 à la carte) and 3 bars, including Las Ventanas (fine cuisine), Palazzo (Italian), Spices (Mexican), Azia (Thai, Sushi bar and Tepanyaki), The Grill and the Club Royale dinner show (once or twice a week depending on hotel occupancy). All restaurants require reservations for dinner. Afternoon tea is served in the main building.

Fun and games

3 swimming pools, 3 relaxation pools, beach club. Newly refurbished fitness centre, newly refurbished Spa and wellness centre*, Jacuzzi. Non-motorised water sports including kayaking, snorkelling, sailing, windsurfing and boogie boards. Introductory scuba-diving clinic in the pool. Floodlit tennis courts, bicycles, table tennis and darts. Shopping arcade, beauty salon*.


Daily and nightly programme of entertainment, shows and activities.

Handy stuff

24-hour room service. Complimentary wireless Internet service throughout the resort. Laundry/dry-cleaning service*. Pool and beach drinks service.

Additional information

*Denotes local charge.

Dress code: In the evening, gentleman are required to wear collared shirts, long trousers and closed shoes for dinner. Jeans only permitted at the Grill & Spices. 

Please Note: Children under 13 years are not permitted.

All Inclusive of

All meals, all local beers, soft drinks and premium spirits, house wine by the glass and all activities unless otherwise stated. Stocked mini-bar with water, soft drinks and beer. 

Minimum stay

3 nights.


Wheelchair Accessible: fully accessible properties that offer wheelchair adapted rooms with either roll-in shower or bath tub with grab rails. Please note: These rooms are subject to availability and may only be available in specific room categories with varying bedding arrangements. Please request this at the time of booking. The Virgin Holidays Special Assistance Team can be contacted by e-mail at or call us on 0844 557 3998, Monday-Friday 9.00am-5.30pm.

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Royal Hideaway Playacar

  • What to Expect:
    • 4.5 Location
    • 4.5 Sleep Quality
    • 4.5 Rooms
    • 4.5 Service
    • 4.5 Value
    • 4.5 Cleanliness
  • Traveller Rating:
    • Excellent (1817)
    • Very Good (416)
    • Average (131)
    • Poor (66)
    • Terrible (31)

My husband and I just returned from this wonderful property. I had a hard time deciding between the Royal Hideaway and the Iberostar Grand. We had previously stayed at the Grand and really enjoyed...

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5 of 5 stars
Oct 31, 2014 - LaurenLuvstoTravel - Birmingham

My husband and I just returned from this wonderful property. I had a hard time deciding between the Royal Hideaway and the Iberostar Grand. We had previously stayed at the Grand and really enjoyed... Read more it, but decided to give the Royal Hideaway a try. We are both so glad we did! We enjoyed the smaller size and really felt like we received better service because of the size. The food was awesome. Anything we asked for we received, no is not in their vocabulary! This was the most relaxing vacation we have ever had. We are so glad we chose the Royal Hideaway Playacar. We cannot wait to return! Read less

4 of 5 stars
Oct 29, 2014 - britnhi - Houston, Texas

Quiet resort located on a beautiful stretch of beach. The hotel had many small villas that made up the whole resort. The resort was never crowded. The pools, bar & restaurants weren't ever crowded... Read more . The guests were older - definitely not a party hotel. The bar lounge smelled like a wet towel and wasn't like a bar at all. The 2 main pools were on 2 different levels. We stayed at the higher one and loved that it had the floating loungers to lay on in the pool. The rooms were clean with a large bathroom area. The fans made of some type of paper so the noise was a little bothersome for a light sleeper like me. Food was good, especially for an all-inclusive resort. The Palazzo (Italian) Restaurant was my least favorite meal. 2 of my cousins went to Azia and loved it. I was quite surprised since I didn't think there'd be good Asian food at all-inclusives. The Poolside BBQ was good. It wasn't quite BBQ but more a fish fry/grill. That was very refreshing to have poolside. We had dinner at the Grill one night. It was good, but the service was even better. Our waiter, Gabriel, was so friendly and warm. We absolutely enjoyed his service. Definitely, our favorite of the whole trip. Our trip was seamless. Great resort if your trip's purpose is to relax. Read less

5 of 5 stars
Oct 28, 2014 - richard r - Fremont, California

Myself and my wife just spent a week at the Royal Hideaway Playacar and we had an Amazing time! This was our first time at an all inclusive resort and the RHP overshot our expectations by far. I just... Read more cant say enough about this place! Everything from the service, food, drinks and poolside activities were excellent. Sergio, Carlos and Elvis (I think Elvis was the ping pong player) went over and above to ensure all guests were having an unforgettable vacation. It seemed like those guys worked around the clock to keep providing the entertainment! The after show dancing to the Michael Jackson tunes was a great touch to the end of the shows we went to. The circus show had some amazing talent! Our concierge, William was also a great guy. William worked hard to ensure we were good to go with the 2 excursions we did as well as having us reserved for dinner on each night. Did I mention the food was Spectacular! We had a great time with our waiter Daniel and Benjamin at the circus show. Those guys are really on top of things. I could go on and on and on about our great time on this vacation. I guess you need to go there to find out for yourself. Please extend our thanks to Sergio, Carlos and Elvis and tell them "en la media" which was our inside joke with them during the trip... Until next time! Rich and Renee R. Read less

5 of 5 stars
Oct 28, 2014 - Jeffrey - Lakewood, Ohio

We stayed from Oct 19th to the 26th. We have stayed in PDC about 6 times, mostly at bigger resorts. What a wonderful change to stay at a smaller boutique property. It is certainly a quieter... Read more experience, so if you need the night life, be prepared to go into town. It is only a short drive costing $7 by cab. The food was amazing. The Azia restaurant was particularly tasty. All the restaurants were excellent. We also never felt rushed and all our food requests, mostly at lunch, were accommodated. The food was very visually appealing and you could tell that even the wine glasses were quality. Others have mentioned that the portions were small, but for us they were perfect. We probably should have dieted before we went, because I'm sure we weighed more because of all the very tasty food. Even the house Chilean wines were acceptable. We had lots of rain during our stay and to get from our unit to the food areas was challenging, but we brought rain jackets, so we were prepared. It rained so hard that a few rooms were slightly flooded on the lower floor. Mother nature can certainly be a surprise. We loved staying in Villa 30 with William, as our concierge. His service was amazing and very friendly & knowledgable too. One room suggestion I would make would be to remove the bench from in front of the bed and add a couch to the room with a table. We ended up eating room service in bed even though there is a desk in the room. There is a table an chairs outside, but with all the rain it just didn't work for us. The relaxation pool between 29 & 30 was terrific. I just wish that people would not throw their beer cans and glasses in the bushes and on the ground. You can't blame the property for tacky vacationers. The property does show some signs of wear, but the maintenance staff continues to paint and repair. In most cases you won't even notice unless you are specifically looking. We never had a problem getting a chair on the beach. The pool was another matter, however our beach chairs were close enough to the pool and the short walk helped with all the food we ate. They have a beautiful beach here which was one of the main reasons we stay here in Playacar. Laid back, relaxed, wonderful food and top notch drinks. Service is wonderful and the staff is very proud of the friendly atmosphere they provide. My wife says she would stay here again in a heart beat. It seems many people we spoke with, come back over and over again. I'm sure we will be one of the returning guests. Muchos Gracias Royal Hideaway... Read less

5 of 5 stars
Oct 28, 2014 - Daniel S - Bel Air, Maryland, United States

Incredible! Really good food and REALLY RELAXING!!! There are several different unique restaurants at this hotel. While We were there, we met several couples that have been there multiple times... Read more and kept coming back. Read less

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