Mexico Holidays

0344 557 4321

Opening Times

  • Mon - Fri9am - 9pm
  • Saturday9am - 7pm
  • Sunday10am - 6pm
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Hotel facilities

Hotel with a barBar

Hotel with a fitness centreFitness Centre

Hotel with internet accessInternet Access

Hotel is wheelchair friendlyWheelchair Friendly

Hotel with sailingSailing

Hotel with scubaScuba

Hotel with a swimming poolSwimming Pool

Hotel with tennisTennis

Hotel with a whirlpoolWhirlpool

Hotel with wind surfingWind Surfing

Hotel with All InclusiveAll Inclusive

Hotel for a Beach HolidayBeach Holiday

TripAdvisor Traveller Rating

4.5

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Royal Hideaway Playacar

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WEATHER HERE

One of the ‘Leading Hotels of the World’, the Royal Hideaway Playacar has a touch of elegance. 2- and 3-storey villas are connected via winding paths and fountains, with each having their own personal concierge to cater for all your needs. Indeed, world-class service is the order of the day at the Royal Hideaway Playacar, together with a range of world-class amenities. These include 6 gorgeous swimming pools, one with an infinity edge, 6 à la carte restaurants and 3 bars. There’s a small fitness centre, 2 floodlit tennis courts and water sports in abundance. A place where service and style come together in such grand fusion so prepare to be pampered.

At a glance

  • Member of leading hotels of the world
  • Adults only
  • Luxurious health centre and spa
  • A la carte dining

Where is it?

Overlooking a beautiful stretch of beach and just 5-min from lively Playa del Carmen with its shops, bars and restaurants. Transfer time from Cancun airport: 45 min.

Larger Map

Room information

200 rooms and suites situated within 2- and 3-storey villa-style accommodations scattered throughout the resort. All with balcony/terrace, air-conditioning, ceiling fans, satellite TV, complimentry WiFi, audio system with iPod dock and CD/DVD player, alarm/clock radio, telephone, tea/coffee maker, stocked mini-bar, safe, iron and board and hairdryer. Luxury Rooms with 1 king-size bed or 2 twin beds, sleeping max 3 adults. Wheelchair accessible Luxury Rooms have a roll-in shower and king-size bed (must be requested at time of booking and subject to availability).

Room Upgrade

Luxury Royal Relaxation with spa gift, Royal Spa experience, massage, facial, pedicure and manicure and Royal night turn-down, sleeping max 3 adults.

Luxury Royal Romance with chocolate covered strawberries, bottle of Moet champagne, Bulgari amenities, terry towel bathrobes embroidered with Royal Hideaway Insignia and Royal dinner on the beach, sleeping max 3 adults.

Luxury Royal Luxurious with Bulgari amenities and terry towel bathrobes embroidered with Royal Hideaway Insignia, a bottle of Moet Champagne and a specially prepared lobster dinner, sleeping max 3 adults.

Luxury Royal Memories with Bulgari amenities and terry towel bathrobes embroidered with Royal Hideaway Insignia, a collector’s Edition Royal Hideaway book, a Royal dinner on the beach and a photograph in a classical Mexican frame. Mayan cultural tour (choice between Chichen Itza or Tulum/Xel-Ha), sleeping max 3 adults.

Luxury Ocean View with partial views of the sea, featuring a basket of fresh fruit upon arrival, with 1 king-size bed, sleeping max 3 adults.

Hideaway Duplex Suite with accommodation set over 2 floors, the first with a living room, on the second the principal bedroom with 1 king-size bed. The suite comes with a basket of fresh fruit upon arrival, sleeping max 3 adults.

Eats and drinks

7 restaurants (6 à la carte) and 3 bars, including Las Ventanas (fine cuisine), Palazzo (Italian), Spices (Mexican), Azia (Thai, Sushi bar and Tepanyaki), Beach Club (snacks, sandwiches and local cuisine). The Grill and the Club Royale dinner show (once or twice a week depending on hotel occupancy). All restaurants require reservations for dinner. Afternoon tea is served in the main building.

Fun and games

6 swimming pools including 3 relaxation pools, beach club. Newly refurbished fitness centre, newly refurbished Spa and wellness centre*, Jacuzzi. Non-motorised water sports including kayaking, snorkelling, sailing, windsurfing and boogie boards. Introductory scuba-diving clinic* in the pool. Floodlit tennis courts, bicycles, table tennis and darts.

Entertainment

Daily and nightly programme of entertainment, shows and activities.

Handy stuff

24-hour room service. Complimentary WiFi Internet service throughout the resort. Laundry/dry-cleaning service*. Pool and beach drinks service. Shopping arcade, beauty salon*.

Additional information

*Denotes local charge.

Dress code: In the evening, gentleman are required to wear collared shirts, long trousers and closed shoes for dinner. Jeans only permitted at the Grill & Spices. 

Adults over 18 years only are permitted at this property.

All Inclusive

All meals, all local beers, soft drinks and premium spirits, house wine by the glass and all activities unless otherwise stated. Stocked mini-bar with water, soft drinks and beer. 

Minimum stay

3 nights at all times.

Accessibility

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

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Royal Hideaway Playacar

  • What to Expect:
    • 4.5 Location
    • 4.5 Sleep Quality
    • 4.5 Rooms
    • 5.0 Service
    • 4.5 Value
    • 4.5 Cleanliness
  • Traveller Rating:
    • Excellent (2360)
    • Very Good (558)
    • Average (162)
    • Poor (80)
    • Terrible (39)

The resort has a wonderful beach where both walking and resting are very pleasant. The quality of the sand is very good. If the sea is too rough to swim there are swimming pools with sea water. One...

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5 of 5 stars
Feb 8, 2016 - ermes73 - Essen, Germany

The resort has a wonderful beach where both walking and resting are very pleasant. The quality of the sand is very good. If the sea is too rough to swim there are swimming pools with sea water. One... Read more of them is extremely large and very close to the sea so one can get the impression of swimming towards the sea, palms are all around. The resort consists, as usual, of several buildings, the connecting paths are very well kept. We were in building 31, the closest to the sea and the beach, had a large balcony with chairs and a small table. The bathroom had a whirlpool bathtub, a separate shower and a separate toilet. The hotel is all-adult, so there is no fear of screaming kids in the swimming pool or on the beach. The hotel is also all-included, i.e. dinner, breakfast and lunch are included in the room price. Well, that was the best all-included dinner I have ever had. In most cases, you have little or no choice with all-included dinners. In this case, there were wonderful options both in the appetizers, the soups, the main dish, the dessert, the side dish. Everything was of particular quality and in appropriate quantity (not the giant sizes, which are unfortunately so common on the American Continent). Our waiter was nothing less than perfect: He was there with advice and explanation when we needed him and vanished when we did not need him. This is an art, which very few waiters master. The architecture of the main building is impressive, it reminds of a palace in Tuscany. There is also a perfectly functioning business center, in which you can print in peace whatever you might need. I can only highly recommend the Royal Hideaway. Be aware: since the resort ist on a guarded property, the GPS has trouble with the address. Read less

5 of 5 stars
Feb 8, 2016 - jeff j - morton grove

After studying hundreds and hundreds, for hours and hours, travelers reviews, of resorts in Riviera Maya, my Wife and I chose The Royal Hideaway. We picked a winner! This was our first time... Read more experiencing an all-inclusive resort and we really enjoyed it. At the restaurants, 90 percent of the time, I couldn't even pronounce the food I was ordering, but it always tasted very, very, good. I had the best ever T- bone steak at the Grille Restaurant one night and the best ever Grilled Salmon at the Las Ventanas Restaurant. The beach was great for swimming. White sand, no rocks or seaweed. Wont forget the beach waiter asking if I wanted my sunglasses polished. Amazing how much clearer everything got. We loved our 2nd floor room, located in Villa # 24. Not a thing to complain about. Joanna was our villa concierge. She was always at her desk, with a big smile, ready to help us with dinner reservations, tour reservations, airline reservations, special snack requests, picture taking. Joanna's helpfulness, allowed us more time to enjoy Mexico and less time stressing out. Thanks Joanna. Muchas Gracias to Ligia, our maid, she always had a big smile and kept our room spotless. The resort itself is beautiful. The front entrance and lobby area, is 5 star amazing. Alvaro the Bellboy, became a good friend. During our flight, the wheel on my luggage was ripped off by Airline workers. Senor Alvaro said he could fix it for me. 2 days later my luggage was back in action, stronger than brand new. What service! We had a couples massage at the spa that was very good. I felt great the next morning. Thanks Maria. I wish I could remember more names, all the employees were hard working, kind and helpful. Susanna, the Hostess at Las Ventanas , was a big help. I had a new camera and didn't know how to use it. She would show me how to use it whenever I had difficulties. That was a stress reliever. We highly recommend this resort. We look forward to meeting everybody again someday. Sincerely, Jeff & Vicky Johnson Read less

4 of 5 stars
Feb 7, 2016 - hof100 - London, United Kingdom

My mum and I enjoyed a ten day stay at this wonderfully relaxing hotel. The shared facilities are excellent - pools, gardens, beds and restaurants especially. The rooms are comfortable but a little... Read more dated. We were informed by the hotel that they plan to modernise and refurb them which would likely increase my rating from a four to a five. The evening entertainment was tasteful and good fun, finishing by 11pm so as not to disturb guests. The restaurants in the hotel are excellent providing a high standard of food and ambiance. Our least favourite was Palazzo as despite being an Italian restaurant, it seemed to lack standard Italian food on the menu and was particularly difficult for vegetarians which was surprising. A nice touch was the provision of afternoon tea (along with a floutist) each day on the veranda of the hotel. The hotel has it's own area of the beach with plenty of beds. There are views through to the beautiful white sand beach and turquoise ocean from the poolside. The atmosphere is relaxed and calm, no loud music etc which I really appreciated. One of the best aspects of the hotel was the service provided by the many and varied staff. In particular, 'pool butlers' Allan, Charly and Jose made our stay enjoyable and entertaining. Once the hotel has modernised the rooms, I would certainly stay there again. Read less

5 of 5 stars
Feb 7, 2016 - steve MDswan

Booked for a weeks scuba diving and relaxing. This hotel is everything I hoped for relaxing quiet and peaceful. Accommodation is to a good standard, staff helpful and always happy to assist. We... Read more visited all restaurants and spa. Pool and beach area clean and relaxing. Dived through padi centre attached to hotel, diving was great, although equipment provided away from hotel was maintained to a poor standard. Read less

5 of 5 stars
Feb 7, 2016 - Roelof-and-Jacoline - The Netherlands

We just returned from a nine day stay in this beautifull hotel. It was our second time we stayed here. We asked in advance for the same room in building 25 (la Tulipa) en got the same room. A nice... Read more service!. Our concierge was Adrian who organised a beautifull surprise in our room (roses, champagne, strawberries with white chocolate and a nice written wish, as a celebration of our anniversary . It was a magic touch on our perfect holiday. The service at the pool and on the beach was excellent. You are not a number but really an appreciated guest. Nothing you ask is too much. If you have been here, no other hotel in Playa del Carmen can compete . We did like some of the entertainment in the evening, especially the reggae-band and (I can't believe I say this) the Karaoke. Yes, it is a hotel where you don't want to go to if you are looking for lots of noice and entertainment. But if you want good service, quiet surroundings and perfect service, this is the place to be.And although it was a long flight from the Netherland and not cheap, we will return for sure. Read less

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