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  • Saturday9am - 7pm
  • Sunday10am - 6pm
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Hotel facilities

Bar

Fitness Centre

Internet Access

Wheelchair Friendly

Sailing

Scuba

Swimming Pool

Tennis

Whirlpool

Wind Surfing

All Inclusive

Beach Holiday

TripAdvisor Traveller Rating

4.5

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Royal Hideaway Playacar

1 of 12 photos
WEATHER HERE

One of the ‘Leading Hotels of the World’, the Royal Hideaway Playacar has a touch of elegance. 2- and 3-storey villas are connected via winding paths and fountains, with each having their own personal concierge to cater for all your needs. Indeed, world-class service is the order of the day at the Royal Hideaway Playacar, together with a range of world-class amenities. These include 3 gorgeous swimming pools, one with an infinity edge, 6 à la carte restaurants and 3 bars. There’s a small fitness centre, 2 floodlit tennis courts and water sports in abundance. A place where service and style come together in such grand fusion so prepare to be pampered..

At a glance

  • Member of leading hotels of the world
  • Adults only
  • Luxurious health centre and spa
  • A la carte dining

Where is it?

Overlooking a beautiful stretch of beach and just 5 min from lively Playa del Carmen with its shops, bars and restaurants. Transfer time from Cancun airport: 45 minutes.

Larger Map

Room information

200 rooms and suites situated within 2- and 3-storey villa-style accommodations scattered throughout the resort. All with balcony/terrace, air-conditioning, ceiling fans, satellite TV, complimentry WiFi, audio system with iPod dock and CD. DVD player, alarm/clock radio, telephone, tea/coffee maker, stocked mini-bar, safe, iron and board, and hairdryer. Luxury Rooms with 1 king-size bed or 2 twin beds, sleeping max 3 adults. Wheelchair accessible Luxury Rooms have a roll-in shower and king-size bed (must be requested at time of booking and subject to availability).

Room Upgrade

Luxury Royal Relaxation — with spa gift, Royal Spa experience, massage, facial, pedicure and manicure and Royal night turn-down, sleeping max 3 adults. Luxury Royal Romance — chocolate covered strawberries, bottle of Moet Champagne and a Royal dinner on the beach, sleeping max 3 adults. Luxury Royal Luxurious — A bottle of Moet Champagne and a specially prepared lobster dinner, sleeping max 3 adults. Luxury Royal Memories — A collector’s Edition Royal Hideaway book, a Royal dinner on the beach, a photograph in a classical Mexican frame. Mayan cultural tour (choice between Chichen Itza or Tulum/Xel-Ha), sleeping max 3 adults. Luxury Ocean View, with partial views of the sea, featuring a basket of fresh fruit upon arrival, with a king-size bed or two queen-size, sleeping max 3 adults. Luxury Duplex Suite with accommodation set over 2 floors, the first with a living room, on the second the principal bedroom with 1 king size bed. The suite comes with a basket of fresh fruit upon arrival, sleeping max 3 adults.

Eats and drinks

7 restaurants (6 à la carte) and 3 bars, including Las Ventanas (fine cuisine), Palazzo (Italian), Spices (Mexican), Azia (Thai, Sushi bar and Tepanyaki), The Grill and the Club Royale dinner show (once or twice a week depending on hotel occupancy). All restaurants require reservations for dinner. Afternoon tea is served in the main building.

Fun and games

3 swimming pools, 3 relaxation pools, beach club. Newly refurbished fitness centre, newly refurbished Spa and wellness centre*, Jacuzzi. Non-motorised water sports including kayaking, snorkelling, sailing, windsurfing and boogie boards. Introductory scuba-diving clinic in the pool. Floodlit tennis courts, bicycles, table tennis and darts. Shopping arcade, beauty salon*.

Entertainment

Daily and nightly programme of entertainment, shows and activities.

Handy stuff

24-hour room service. Complimentary wireless Internet service throughout the resort. Laundry/dry-cleaning service*. Pool and beach drinks service.

Additional information

*Denotes local charge.

Dress code: In the evening, gentleman are required to wear collared shirts, long trousers and closed shoes for dinner. Jeans only permitted at the Grill & Spices. 

Please Note: Children under 13 years are not permitted.

All Inclusive

All meals, all local beers, soft drinks and premium spirits, house wine by the glass and all activities unless otherwise stated. Stocked mini-bar with water, soft drinks and beer. 

Minimum stay

3 nights.

Accessibility

Wheelchair Accessible: fully accessible properties that offer wheelchair adapted rooms with either roll-in shower or bath tub with grab rails. Please note: These rooms are subject to availability and may only be available in specific room categories with varying bedding arrangements. Please request this at the time of booking. The Virgin Holidays Special Assistance Team can be contacted by e-mail at special.assistance@virginholidays.com or call us on 0844 557 3998, Monday-Friday 9.00am-5.30pm.

Wheelchair Accessible: fully accessible properties that offer wheelchair adapted rooms with either roll-in shower or bath tub with grab rails. Please note: These rooms are subject to availability and may only be available in specific room categories with varying bedding arrangements. Please request this at the time of booking. The Virgin Holidays Special Assistance Team can be contacted by e-mail at special.assistance@virginholidays.com or call us on 0844 557 3998, Monday-Friday 9.00am-5.30pm.

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Royal Hideaway Playacar

  • What to Expect:
    • 4.5 Location
    • 4.5 Sleep Quality
    • 4.5 Rooms
    • 4.5 Service
    • 4.5 Value
    • 4.5 Cleanliness
  • Traveller Rating:
    • Excellent (1865)
    • Very Good (434)
    • Average (134)
    • Poor (70)
    • Terrible (31)

My wife and I returned from a weeklong trip to this location for a surprise anniversary. We traveled from 12/3 - 12/10. From the moment we entered the grounds we had an amazing time. The resort...

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4 of 5 stars
Dec 18, 2014 - Matthew J - Toronto, Canada

My wife and I returned from a weeklong trip to this location for a surprise anniversary. We traveled from 12/3 - 12/10. From the moment we entered the grounds we had an amazing time. The resort... Read more grounds are beautiful. The staff cannot be an more accommodating and will go out of their way to ensure your stay meets your expectations. The food in my opinion is one of the better places when it comes to all-inclusive resorts. The beach might not be the most amazing beach in the world but it certainly is a nice beach and we enjoyed spending time both at the beach and pool through most days we were there. As THEGOE stated there was a large group there from the NY area for a wedding. At times due to the size of the group it was loud but they were having fun and it was entertaining to watch them at time. We never found the group to be disrespectful to other vacationers or the resort staff/grounds. I even struck up a conversation a few times with some members of the group who were not only educated and intelligent but in pretty high position in their professions. Being called Swamp People by THEGEO was extremely inappropriate and rude. I cannot help but point out that THEGOE grossly and inaccurately portrayed other travelers experience of this resort. After reading other reviews posted by THEGOE it appears they often have problems when they travel. So future travelers please keep in mind what the majority says... which is thumbs up to Royal Hideaway..... Read less

4 of 5 stars
Dec 18, 2014 - Ed H - Shelton

My girlfriend and I were looking for a quieter, adults only, all-inclusive resort in Mexico. We had stayed in February in Cancun on the strip and found it too loud and production line like. Our... Read more travel agent recommended this resort and we were not disappointed. In order to get there we flew to Cancun and took a shuttle (45 minutes) to the resort. We needed to pass through a gate to get into the community and another at the resort. It was very private. Each villa gets their own Concierge and ours was Fernando. His English was excellent. He took care of scheduling all our dinners (we could have done the buffet any evening but chose the specialty restaurants.He shined our shoes and would have unpacked and packed our clothes as that was part of the package. Meals that would have cost $70+ a piece with drinks, were served in multiple courses. The portions were small but you could theoretically order any and all items on the menu While they sell wine by the bottle, their house wines were excellent. Rather than ordering a bottle, we would just order multiple glasses through room-service While they don't advertise this, pretty much all top shelf liquors are available for your drinks at no additional charge. The room was nice and while there were a couple of housekeeping items, when presented to Fernando, they were taken care of immediately. Don't drink the water. I did and paid dearly for it. $260 cash for a doctors visit, shot and prescriptions. The were water glasses by the sink so I stupidly filled one and drank from tap. There is bottled water in the fridge. Back to the staff. Very attentive and willing to bring you items on a restaurant menu right to the beach. The food was excellent. They new my name and what I liked to drink. Unlike other all-inclusive resorts, we didn't have to wear wrist bands. The staff knows who we are as there are probably only 200 or so guests at the resort at any one time. There are multiple pools and hot-tubs through out the resort and many are very private and relaxed if you don't want to be by the main pool. There is not much nightlife at the resort. Several lounges and an excellent high tea. That suited us fine as after a day in the sun, shopping, etc, a quiet evening was perfect for us. Two nights there was a show. One was on the beach and the other in the dinner theater. They were excellent. The ferry to Cozumel was very close as was the town itself. There were no bargains but it was nice to get out and we road bikes into town twice. I would go again Read less

5 of 5 stars
Dec 16, 2014 - Loverbunny29 - New York City, New York

Its about 45 minutes taxi ride from the Cancun airport, check in is lovely, champagne, beautiful lobby, friendly staff. The hotel is elegant and much of it outdoors, open courtyards, little... Read more decorative rivers, gardens surrounding the villas are kept groomed. The best part of this hotel: the genuinely friendly staff and the excellent restaurants! My husband and I stayed here for 5 days in December 2014, it was a flawless experience. Nightly entertainment was fun, though it does end quite early, around 11pm, though the main bar Allegria stays open. This hotel seems to be on the best part of the beach, the beach is wide, always plenty of space (the resorts nearby were playing very loud house music and crammed in as many beach chairs as possible, such is not the case with Royal Hideaway thankfully). Every villa has its own concierge, which is a wonderful bonus. I suggest booking your restaurant reservations in advance, all the food at this resort is high quality. The sun goes down in the winter around 5:30pm, you can then play tennis and ask them to turn on the floodlights, its still warm outside, its great fun! My favorite restaurants were Palazzo and Ventanas, truly high quality chefs! Kayaks and catamarans are avaiable for the guests and the beachside waiters were wonderful. I feel like they thought of everything at this resort, all you have to do is relax and enjoy your romantic escape. Read less

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