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  • Mon - Fri9:00am - 9:00pm
  • Saturday9:00am - 7:00pm
  • Sunday10:00am - 6:00pm

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At a glance

  • Member of leading hotels of the world
  • Adults only
  • Luxurious health centre and spa
  • A la carte dining

Hotel facilities


Fitness Centre

Internet Access

Wheelchair Friendly



Swimming Pool



Wind Surfing

All Inclusive

Beach Holiday

TripAdvisor Traveller Rating


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Royal Hideaway Playacar

1 of 12 photos

One of the ‘Leading Hotels of the World’, the Royal Hideaway Playacar has a touch of elegance. 2- and 3-storey villas are connected via winding paths and fountains, with each having their own personal concierge to cater for all your needs. Indeed, world-class service is the order of the day at the Royal Hideaway Playacar, together with a range of world-class amenities. These include 3 gorgeous swimming pools, one with an infinity edge, 6 à la carte restaurants and 3 bars. There’s a small fitness centre, 2 floodlit tennis courts and water sports in abundance. A place where service and style come together in such grand fusion so prepare to be pampered..

Where is it?

Overlooking a beautiful stretch of beach and just 5 min from lively Playa del Carmen with its shops, bars and restaurants. Transfer time from Cancun airport: 45 minutes.

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Room information

200 rooms and suites situated within 2- and 3-storey villa-style accommodations scattered throughout the resort. All with balcony/terrace, air-conditioning, ceiling fans, satellite TV, complimentry WiFi, audio system with iPod dock and CD. DVD player, alarm/clock radio, telephone, tea/coffee maker, stocked mini-bar, safe, iron and board, and hairdryer. Luxury Rooms with 1 king-size bed or 2 twin beds, sleeping max 3 adults. Wheelchair accessible Luxury Rooms have a roll-in shower and king-size bed (must be requested at time of booking and subject to availability).

Room Upgrade

Luxury Royal Relaxation — with spa gift, Royal Spa experience, massage, facial, pedicure and manicure and Royal night turn-down, sleeping max 3 adults.
Luxury Royal Romance — chocolate covered strawberries, bottle of Moet Champagne and a Royal dinner on the beach, sleeping max 3 adults.
Luxury Royal Luxurious — A bottle of Moet Champagne and a specially prepared lobster dinner, sleeping max 3 adults.
Luxury Royal Memories — A collector’s Edition Royal Hideaway book, a Royal dinner on the beach, a photograph in a classical Mexican frame. Mayan cultural tour (choice between Chichen Itza or Tulum/Xel-Ha), sleeping max 3 adults.
Luxury Ocean View, with partial views of the sea, featuring a basket of fresh fruit upon arrival, with a king-size bed or two queen-size, sleeping max 3 adults.
Luxury Duplex Suite with accommodation set over 2 floors, the first with a living room, on the second the principal bedroom with 1 king size bed. The suite comes with a basket of fresh fruit upon arrival, sleeping max 3 adults.

Eats and drinks

7 restaurants (6 à la carte) and 3 bars, including Las Ventanas (fine cuisine), Palazzo (Italian), Spices (Mexican), Azia (Thai, Sushi bar and Tepanyaki), The Grill and the Club Royale dinner show (once or twice a week depending on hotel occupancy). All restaurants require reservations for dinner. Afternoon tea is served in the main building.

Fun and games

3 swimming pools, 3 relaxation pools, beach club. Newly refurbished fitness centre, newly refurbished Spa and wellness centre*, Jacuzzi. Non-motorised water sports including kayaking, snorkelling, sailing, windsurfing and boogie boards. Introductory scuba-diving clinic in the pool. Floodlit tennis courts, bicycles, table tennis and darts. Shopping arcade, beauty salon*.


Daily and nightly programme of entertainment, shows and activities.

Handy stuff

24-hour room service. Complimentary wireless Internet service throughout the resort. Laundry/dry-cleaning service*. Pool and beach drinks service.

Additional information

*Denotes local charge.

Dress code: In the evening, gentleman are required to wear collared shirts, long trousers and closed shoes for dinner. Jeans only permitted at the Grill & Spices. 

Please Note: Children under 13 years are not permitted.

All Inclusive

All meals, all local beers, soft drinks and premium spirits, house wine by the glass and all activities unless otherwise stated. Stocked mini-bar with water, soft drinks and beer. 

Minimum stay

3 nights.


Wheelchair Accessible: fully accessible properties that offer wheelchair adapted rooms with either roll-in shower or bath tub with grab rails. Please note: These rooms are subject to availability and may only be available in specific room categories with varying bedding arrangements. Please request this at the time of booking. The Virgin Holidays Special Assistance Team can be contacted by e-mail at or call us on 0844 557 3998, Monday-Friday 9.00am-5.30pm.

Wheelchair accessible Luxury Rooms with either 2 double or 1 king-size bed and roll-in shower.

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Royal Hideaway Playacar

  • What to Expect:
    • 4.5 based on 1718 reviews Location
    • 4.5 based on 1898 reviews Rooms
    • 4.5 based on 1975 reviews Service
    • 4.5 based on 1922 reviews Value
    • 4.5 based on 1936 reviews Cleanliness
  • Traveller Rating:
    • Excellent (1747)
    • Very Good (407)
    • Average (131)
    • Poor (65)
    • Terrible (30)

Agree with all the other enthusiastic reviews. Very romantic. For our anniversary, we were welcomed with red and white balloons hanging from the ceiling. On the bed, 2 towels manipulated to look like...

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5 of 5 stars
Sep 11, 2014 - cleopatrany - ny

Agree with all the other enthusiastic reviews. Very romantic. For our anniversary, we were welcomed with red and white balloons hanging from the ceiling. On the bed, 2 towels manipulated to look like... Read more 2 swans facing each other so that their beaks formed a heart surrounded by rose petals. There was a bottle of champagne and a bubble bath with floating rose petals. What a great welcome and start of your vacation. On Th. & Sun. evenings, enjoyed special shows at Club Royal, their dinner theater. One night there was a band playing 80's music accompanied by acrobats.The other had a Mexican folk theme show with music, dancing, and beautiful costumes. Other romantic options include having your own private small pool, a 4 poster bed overlooking the beach, and a private, romantic dinner at night on the beach. There are even little lights that light your bath to the table. We also stayed here 2 years ago. Read less

4 of 5 stars
Sep 10, 2014 - Krobinsonnyc -

This was my 3rd time at RH & I truly love it. The facilities are beautiful & clean, the food is fantastic & the service is great. I felt the service was slightly better the last time I was there but... Read more last time, I was spoiled. So I can't really complain. Arely, Christian, Mariano & Genaro really made this years trip special! Read less

5 of 5 stars
Sep 10, 2014 - Linda1152 - Gaithersburg, Maryland

The Royal Hideaway Playacar is an elegant and relaxing vacation spot. The property is absolutely gorgeous, very well manicured and looked after constantly. The rooms are clean and decorated very... Read more nicely. The only complaint with the room was the air-conditioning. The room never really cooled down enough, at least to my expectation. They did provide a standing fan which really helped the situation. All of the restaurants at the resort were very good. The service was exceptional both in the restaurants and at the pool. If you wanted something all you had to do was ask. The food at Las Ventanas was exceptional, as was the ambience. Spices Restaurant for breakfast was a buffet with everything one would want and then some!! Lunch at the Deck by the pool was also very good. This was our second trip to the Royal Hideaway and enjoyed it this time the same if not more than the last time 2 years ago. We will definitely return again!!! Read less

5 of 5 stars
Sep 8, 2014 - imerk - Woodbridge, VA

Our visit to the Royal Hideaway was a short, but pleasant one. Making a long weekend of Labor Day, we arrived on Saturday with a departure of Tuesday. Our arrival was early in the day, about 11:30... Read more , and we were greeted with cool face towels and an offer of sparkling wine. We had booked this trip through the US Airways vacation site and the only room offered was a “Luxury Room”. We asked if it was possible to be upgraded to a duplex suite. Or $150 more per night, they gave us the upgrade and told us that the room was available immediately. The bellman gathered our bags and gave us a very nice tour of the facility on our way to the suite. The grounds are very nice. There are pools and ponds throughout the resort as well as a good deal of wildlife. The suite was exceptional. Two stories, with the bottom floor dedicated to a sitting area, a dining table (which had a nice bottle of wine and a basket of fruit already waiting for us!) and a dry bar. A full bathroom was also on this floor. On the balcony there is a small table with two chairs and there is also a nice hammock. The upstairs is dedicated to the bedroom. It is very well appointed, with a king-sized bed, an office desk and lots of storage space. I should also mention that there are min-fridges on both floors, stocked with water, beer, etc…The best feature of the duplex suite is the huge solarium that has a couple of loungers and a table with 4 chairs. It was great to sit out there in the evening with the stars and the ocean and the cool breeze. Some people have commented on the physical condition of the hotel saying that it is run down. It is true that, if you look for it, you can find some areas where maintenance is needed. Yes, there are places where some paint needs a touch up. People need to remember that this place is right on the ocean and keeping up with that has to be a constant battle. Over all, I would say the place has a Mediterranean charm that is elegant without being arrogant. It is immaculately clean and well kept. The staff members are consummate professionals in hospitality. Everyone raves about the quality of the food at this resort, and for good reason. Who would expect to find an excellent Ruben sandwich in Mexico!? For me, the highlight of our trip was a dining experience at the Chef’s Table. Have you ever thought of being a judge on “Iron Chef”? This must be what it feels like. Imagine having a private chef create 12 (or six, if you prefer) courses just for you! We had so many different things; Diver Scallops, lobster, duck, Cornish hens, foams, powders, gels, purees and the ost decadent deserts. All paired with wines that worked perfectly. Each course is presented by the chef who explains what you are eating and how it is prepared. I wish that I had taken my camera to show you these beautiful dishes. The artistic plating made it almost too beautiful to eat. If you decide to experience this, be prepared for a long meal. The 12 course went until close to midnight. So, what’s to complain about? I wish they had ice machines so that we didn’t have to call room service for ice. That’s all I can think of. This place is that good. Read less

5 of 5 stars
Sep 7, 2014 - JandTLB - NJ, USA

Actually still staying at the resort, but by far the best place we have stayed at ever in all of Mexico. We were at another Hotel for the first day of our stay and were very displeased, and changed... Read more hotels to the RH. Exceeded expectations ! Service is impeccable, Grounds are lush and beautiful, beach and pools are the best I have seen in Riviera Maya. The food, by far the best I have experienced EVER at an All inclusive resort. We have been blessed to stay at some of the finest Four Seasons, Ritz, and Mandarins in the world, this was just as good. HIGHLY RECOMMENDED. Read less

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