0844 557 4321

Opening Times

  • Mon - Fri9am - 9pm
  • Saturday9am - 7pm
  • Sunday10am - 6pm
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Hotel facilities

Bar

Fitness Centre

Internet Access

Wheelchair Friendly

Sailing

Scuba

Swimming Pool

Tennis

Whirlpool

Wind Surfing

All Inclusive

Beach Holiday

TripAdvisor Traveller Rating

4.5

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Royal Hideaway Playacar

1 of 12 photos
WEATHER HERE

One of the ‘Leading Hotels of the World’, the Royal Hideaway Playacar has a touch of elegance. 2- and 3-storey villas are connected via winding paths and fountains, with each having their own personal concierge to cater for all your needs. Indeed, world-class service is the order of the day at the Royal Hideaway Playacar, together with a range of world-class amenities. These include 3 gorgeous swimming pools, one with an infinity edge, 6 à la carte restaurants and 3 bars. There’s a small fitness centre, 2 floodlit tennis courts and water sports in abundance. A place where service and style come together in such grand fusion so prepare to be pampered..

At a glance

  • Member of leading hotels of the world
  • Adults only
  • Luxurious health centre and spa
  • A la carte dining

Where is it?

Overlooking a beautiful stretch of beach and just 5 min from lively Playa del Carmen with its shops, bars and restaurants. Transfer time from Cancun airport: 45 minutes.

Larger Map

Room information

200 rooms and suites situated within 2- and 3-storey villa-style accommodations scattered throughout the resort. All with balcony/terrace, air-conditioning, ceiling fans, satellite TV, complimentry WiFi, audio system with iPod dock and CD. DVD player, alarm/clock radio, telephone, tea/coffee maker, stocked mini-bar, safe, iron and board, and hairdryer. Luxury Rooms with 1 king-size bed or 2 twin beds, sleeping max 3 adults. Wheelchair accessible Luxury Rooms have a roll-in shower and king-size bed (must be requested at time of booking and subject to availability).

Room Upgrade

Luxury Royal Relaxation — with spa gift, Royal Spa experience, massage, facial, pedicure and manicure and Royal night turn-down, sleeping max 3 adults. Luxury Royal Romance — chocolate covered strawberries, bottle of Moet Champagne and a Royal dinner on the beach, sleeping max 3 adults. Luxury Royal Luxurious — A bottle of Moet Champagne and a specially prepared lobster dinner, sleeping max 3 adults. Luxury Royal Memories — A collector’s Edition Royal Hideaway book, a Royal dinner on the beach, a photograph in a classical Mexican frame. Mayan cultural tour (choice between Chichen Itza or Tulum/Xel-Ha), sleeping max 3 adults. Luxury Ocean View, with partial views of the sea, featuring a basket of fresh fruit upon arrival, with a king-size bed or two queen-size, sleeping max 3 adults. Luxury Duplex Suite with accommodation set over 2 floors, the first with a living room, on the second the principal bedroom with 1 king size bed. The suite comes with a basket of fresh fruit upon arrival, sleeping max 3 adults.

Eats and drinks

7 restaurants (6 à la carte) and 3 bars, including Las Ventanas (fine cuisine), Palazzo (Italian), Spices (Mexican), Azia (Thai, Sushi bar and Tepanyaki), The Grill and the Club Royale dinner show (once or twice a week depending on hotel occupancy). All restaurants require reservations for dinner. Afternoon tea is served in the main building.

Fun and games

3 swimming pools, 3 relaxation pools, beach club. Newly refurbished fitness centre, newly refurbished Spa and wellness centre*, Jacuzzi. Non-motorised water sports including kayaking, snorkelling, sailing, windsurfing and boogie boards. Introductory scuba-diving clinic in the pool. Floodlit tennis courts, bicycles, table tennis and darts. Shopping arcade, beauty salon*.

Entertainment

Daily and nightly programme of entertainment, shows and activities.

Handy stuff

24-hour room service. Complimentary wireless Internet service throughout the resort. Laundry/dry-cleaning service*. Pool and beach drinks service.

Additional information

*Denotes local charge.

Dress code: In the evening, gentleman are required to wear collared shirts, long trousers and closed shoes for dinner. Jeans only permitted at the Grill & Spices. 

Please Note: Children under 13 years are not permitted.

All Inclusive

All meals, all local beers, soft drinks and premium spirits, house wine by the glass and all activities unless otherwise stated. Stocked mini-bar with water, soft drinks and beer. 

Minimum stay

3 nights.

Accessibility

Wheelchair Accessible: fully accessible properties that offer wheelchair adapted rooms with either roll-in shower or bath tub with grab rails. Please note: These rooms are subject to availability and may only be available in specific room categories with varying bedding arrangements. Please request this at the time of booking. The Virgin Holidays Special Assistance Team can be contacted by e-mail at special.assistance@virginholidays.com or call us on 0844 557 3998, Monday-Friday 9.00am-5.30pm.

Wheelchair Accessible: fully accessible properties that offer wheelchair adapted rooms with either roll-in shower or bath tub with grab rails. Please note: These rooms are subject to availability and may only be available in specific room categories with varying bedding arrangements. Please request this at the time of booking. The Virgin Holidays Special Assistance Team can be contacted by e-mail at special.assistance@virginholidays.com or call us on 0844 557 3998, Monday-Friday 9.00am-5.30pm.

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Royal Hideaway Playacar

  • What to Expect:
    • 4.5 Sleep Quality
    • 4.5 Location
    • 4.5 Rooms
    • 4.5 Service
    • 4.5 Value
    • 4.5 Cleanliness
  • Traveller Rating:
    • Excellent (1934)
    • Very Good (456)
    • Average (136)
    • Poor (71)
    • Terrible (32)

We have been to many resorts in Mexico and the Caribbean. Without question, Royal Hideway is the best of the best. Note, this hotel is adults only so there were no kids. WE love kids but not when...

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5 of 5 stars
Mar 4, 2015 - Lisa M - Dallas, Texas

We have been to many resorts in Mexico and the Caribbean. Without question, Royal Hideway is the best of the best. Note, this hotel is adults only so there were no kids. WE love kids but not when... Read more we are on vacation. Room: Clean, quiet and plenty of hot water and towels. Mini bar is modestly stocked but they will bring you anything you want to fill it up. There are very few English TV channels (CNN, ABC, NBC, TNT and maybe one or two more) but we didn’t care. We didn’t travel to a resort to watch TV. The wireless Internet was hit or miss in our room…more miss than hit. Best chance to get good internet service is in the main lobby or near the pool. We had a hard time getting a good signal in our room. Housekeeping: Exceptional! Rooms are cleaned in the morning and there is turn down service in the evening. Concierge: There are multiple 3 story buildings that house the rooms. 5 rooms per floor so 15 rooms per building. They have a concierge located on the first floor of each 15 room building dedicated to just that building. The concierge will make dinner reservations for you, book spa appointments, order advanced room service, book reservations for beach chairs and more. Exceptional! The main Concierge in the lobby is excellent too but we used the “local” person in our building more frequently. Dining: The dining is exceptionally good. I broke down our experience by breakfast, lunch, dinner and room service. - Breakfast For breakfast, we preferred The Deck (Menu Service) over the buffet service upstairs at Spices. Both are good but the menu on The Deck, we felt, offered higher quality food than the buffet. - Lunch For lunch, we loved both The Deck and Spices. They are both menu restaurants and both had great food options. For out on the beach, you get an abbreviated menu choice from The Deck lunch menu. All good options….can’t go wrong. What you want to avoid totally at lunch is the outdoor grill service. The service is slow and the food is average. Take the time to go to Spices or The Deck for lunch or stay in your deck chair at the pool or the beach and order food from The Deck menu for the beach. - Dinner For dinner, we ate at The Grill, Azia and the Italian Restaurant. All were excellent. The Italian Restaurant was our favorite and was exceptionally good. The pastas were home made and the menu items were authentic. Surprisingly well done. - Room Service This was a huge surprise…the room service is great. Does not take too long for your food to arrive and when it does, it is hot and the order is correct. In addition, your local concierge will do an advance room service order for you (we did this on the day we had to leave early for an excursion) and they delivered the food right on time. The room service menu is broad but not nearly as big as the menu options if you were to dine in the restaurants. But still, lots of god choices including the classic cheeseburger and fries. Nightlife: The Bar Allegria is pretty much all that is offered in terms of night life. They have live much there every night. The groups they bring in are pretty good. We loved the Caribbean band and the Three Tenors (Il Divo) the best. The time with other guests is fun there too. Staff: Exceptional staff. They work hard, hard, hard to make your experience exceptional and it works. The waiters at breakfast, lunch and dinner are extremely attentive. The waiters on the beach and pool are also attentive. Literally…every member of the still will go out of their way to make sure your stay is wonderful and you have all you need. We truly felt pampered and like we were the most important people at the hotel. The people that lead the activities (stretching, water exercise, etc) do great jobs and make their activities fun for others. Property/Grounds: The property and grounds are beautiful. And the beach there is nothing short of breath taking. The small pools are nice but they are a bit dated. The main pools are beautiful. The grounds are exceptionally well-manicured and beautifully landscaped. The beach is clean and the beach chairs are plentiful. A tropical paradise. Ambience/Overall Vibe: This hotel has a very intimate feel to it. It is not too big or too small. Within one day, you will meet other people and seen them time and time again over the course of your stay. Before you know it, you leave Playa Del Carmen rested and with a few new friends added to your facebook page. We found the other guests to be quality, professional people and enjoyable to spend time with. Without a doubt, we will go back to this same resort and felt It was worth every penny we paid. It was sad to leave and we can’t wait to get back there! The people work hard there....very hard. We tipped everyone..from the housekeeper to the wait staff to the bellman. They don't make much money and deserve tip. A dollar here or there makes a huge difference in their lives and they earned it. Read less

4 of 5 stars
Mar 4, 2015 - Tom C

I went here on a company trip a while ago. The rooms had hot tubs in them and they were nice. Food for all inclusive was satisfactory. The beach and water was awesome. The town for nite life was... Read more fun and amazing. Great access to Cozumel and diving. Read less

5 of 5 stars
Mar 2, 2015 - Kgindcandin618 - Washington DC, District of Columbia

Coming back to the Royal Hideaway (RH) in Playacar, Mexico is like coming home but better! With wonderful people at your beck and call; cooking meals for you that you only dream about; serving you... Read more fruit drinks, both alcoholic and non, that will knock your socks off with how fresh the fruit is and how good the tequila is, but after a few you really don't care! Plus, with top shelf liquor if you desire, at any hour. My wife and I are just returning from a wonderful 7 days stay at the RH (Feb. 18-25). This was our second visit, with the first one in March of 2014. What is pretty amazing is how many people you meet who have been there: 2, 9 or over 50. (This may seem amazing until you go there and experience the place for yourself!) This adults only resort is not for everyone, if you want loud music all day long and crazy activities, this is not your place! But, if you are looking for a relatively small resort that caters to your every whim, that is quiet, and has great food…this is your place! The food at the RH! To put it simply, is wonderful and one of the largest drawing points to the resort. There are 5 main restaurants for dinner: an Italian, Asian, "Modern American," Mexican, and a Mediterranean Grill. The funny thing is if you ask people, what their favorite is, everyone will tell you a different restaurant. But, our’ s is Spices, the Mexican restaurant. (I'm sorry, but we don't go to Mexico for Italian food, which is good at the RH, but we come to Mexico to eat the local fare.). Spices is wonderful! The chef at Spices is great, and this time they had my wife's favorite Mexican dish, Chiles en Nogada (which combines, sweet, spices, and salty.) Thank you again to the chef, who did a great job with that dish and many others. And, a special shout out to Francisco, who want out of his way to get us a receipt for Chiles en Nogada and provided us with great service! There were many of the restaurant staff that we should give shout outs to, and that we are terribly remiss not to mention them, but there are just so many who gave us great service that we could not list all of them. We are terribly sorry! The same goes to the maids, the bell hops, the maintenance workers, etc! Everyone is friendly and greats you with a smile and an "Hola!" Tips about the RH: * With most of the restaurants, you need reservations… so, before you come to the RH a look over the list of restaurants and send them an email and tell them your preference, but not every restaurant is open every day, so you may not get everything you want. We are told that they set up the dinner reservations on the Saturday before the week. * Look at the dress code for the restaurants before you leave home! And, make sure you follow them. They are very strict about the dress code, and if you don't have proper attire, you will be eating room service the whole time. * Now if you like Mexican street food, here is a good tip for you: go to the Monday Mexican night show. The show was a bit "hokey" for our taste, but they have a Mexican Buffett beforehand which was great! And, I would never say this; you can always walk out, after eating dinner! *Tipping at the RH: The RH is an all-inclusive resort. And, we are sure that they would tell you that tips are included. But, we believe in tipping a few bucks for good service and of course the workers don't make a ton of money, and they always appreciate something thrown their way! *If you want beach chairs or chairs by the main pools, you need to get there early, and put a book or magazine down early. It is not a great system, but it is what it is. The Royal Hideaway is a gem that not everyone knows about, and is not for everyone! But, if you are looking for place where you just want to "chill," not think about worries at work or at home. Don't expect disco parties every night or tons of activities, just expect wonderful service, wonderful food, an amazing beach; and a wide variety of people from around the world. Thank you again Royal Hideaway, and we are sure we will see you again soon! Ken & Ruth Read less

4 of 5 stars
Feb 28, 2015 - Monica C - Fresh Meadows, New York

We have been to this resort numerous times because it is definitely the place to relax and get waited on. The service is outstanding thanks in part to the wonderful staff from Cindy, Fabiola, Isis... Read more , Ricardo, Mariela and Benito who is always running from one end to another. I am sorry if I left anyone out but there are too many to remember. The reason why I don't feel this resort should receive a Five is solely because the restaurant Palazzo could really use some help with their food. It use to be my favorite but far from it now. The resort itself could use a little facelift as it is getting a little outdated but the service remains exceptional! Cindy went out of her way for my husbands order of shrimp and he was thrilled over it. We have been to many resorts but still find this one our favorite. If I rated it a 5 it would mean they are perfect and no one is. They need to be able to take the resort one step further. We hope to see them all again in July again with the rest of the my family. Read less

5 of 5 stars
Feb 26, 2015 - Gregg C - Narberth, United Kingdom

This was our third trip there and each time i enjoy it more. The food, service as well the people there ranks on the top of my list. My wife and I met a couple that has traveled there over 50... Read more times, with that said i will be going back more. Shout out to Elvis who helped on the day to day entertainment supplying us with laughs! Read less

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