Your booking is safe with Virgin Holidays
One of the ‘Leading Hotels of the World’, the Royal Hideaway Playacar has a touch of elegance. 2- and 3-storey villas are connected via winding paths and fountains, with each having their own personal concierge to cater for all your needs. Indeed, world-class service is the order of the day at the Royal, together with a range of world-class amenities. These include 3 gorgeous swimming pools, one with an infinity edge, 6 à la carte restaurants and 3 bars. There’s a small fitness centre, 2 floodlit tennis courts and water sports in abundance. A place where service and style come together in such grand fusion so prepare to be pampered..
Overlooking a beautiful stretch of beach and just 5 min from lively Playa del Carmen with its shops, bars and restaurants. Transfer time from Cancun airport: 45 minutes.
200 rooms and suites situated within 2- and 3-storey villa-style accommodations scattered throughout the resort. All with balcony/terrace, air-conditioning, ceiling fans, satellite TV, audio system with iPod dock and CD. DVD player, alarm/clock radio, telephone, tea/coffee maker, stocked mini-bar, safe, iron and board, and hairdryer. Luxury Rooms with 1 king-size bed or 2 twin beds, sleeping max 3 adults.
Luxury Royal Relaxation — with spa gift, Royal Spa experience, massage, facial, pedicure and manicure and Royal night turn-down.
Luxury Royal Luxurious — A bottle of Moet Champagne and a specially prepared lobster dinner.
Luxury Royal Romance — chocolate covered strawberries, bottle of Moet Champagne and a Royal dinner on the beach.
Luxury Royal Memories — A collector’s Edition Royal Hideaway book, a Royal dinner on the beach, a photograph in a classical Mexican frame. Mayan cultural tour (choice between Chichen Itza or Tulum/Xel-Ha).
5 restaurants and 3 lounges, including Las Ventanas (fine cuisine), Palazzo (Italian), Spices (Mexican), Azia (Thai, Sushi bar and Tepanyaki), The Grill and the Club Royale dinner show (once or twice a week depending on hotel occupancy). All restaurants require reservations for dinner. Afternoon tea is served in the main building.
3 swimming pools, 3 relaxation pools, beach club. Newly refurbished fitness centre, newly refurbished Spa*, Jacuzzi. Non-motorised water sports including kayaking, snorkelling, sailing, windsurfing and boogie boards. Introductory scuba-diving clinic in the pool. Floodlit tennis courts, bicycles, table tennis and darts. Shopping arcade, beauty salon*.
Daily and nightly programme of entertainment, shows and activities.
24-hour room service. Complimentary wireless Internet service throughout the resort. Laundry/dry-cleaning service*. Pool and beach drinks service.
*Denotes local charge.
Dress code: In the evening, gentleman are required to wear collared shirts, long trousers and closed shoes for dinner. Jeans only permitted at the Grill & Spices.
Please Note: Children under 13 years are not permitted.
All meals, all local beers, soft drinks and premium spirits, house wine by the glass and all activities unless otherwise stated. Stocked mini-bar with water, soft drinks and beer.
Wheelchair accessible Luxury Rooms with either 2 double or 1 king-size bed and roll-in shower.Book this hotel Back to top
TripAdvisor Traveller Rating:
My husband and I stayed here at the end of January, early February. We had never been to Mexico before, and we loved the trip. We zero'd in on the Cancun area as it is a surprisingly easy flight... Read more from NYC. We love Hawaii, but wanted to try something closer. We used a travel agent since we were leaving the USA. The hotel was recommended to us by the travel agent, and we were not disappointed. Our room was a superior ocean view king, and it was indeed ocean view - - just steps to the beach and two of the many pools and restaurants. We got the gorgeous views of the turquoise sea, and spent most of our 5 days and nights right there in the fantastic spot we had. If we'd had a longer trip we may have ventured out to the town or to excursions. But we were completely happy just there on the property and beach. This was an all-inclusive package, something we'd never tried before and it worked out pretty well. There are six restaurants on the property, and we found out NOT from our travel agent, but from reading Trip Advisor, that reservations were needed before your arrival. Even though we had a couple of weeks notice about this, in many cases we could not get into the restaurants we wanted at the time we wanted. That's probably the only complaint we had regarding the experience. And certainly we never were without food or drink so really can't consider it a serious drawback. We happened to be there during the Super Bowl game, and the hotel put out a very delicious game day spread of a wide variety of football food. Those of us who were interested in the game enjoyed the big screen setup, and after waiting for the English language feed to kick in, which never happened, we had just as good a time watching in Spanish. Certainly it created a lasting memory. The staff were very helpful and friendly, with only a few language issues in the 5 days we were there. The trip was a needed respite from the tough winter here in New England. Just wish it could have been for a couple of weeks longer. We were delayed a day returning home due to yet another snowstorm at home, so enjoyed an extra afternoon by the pool, just enjoyed the sun and tried not to think about the expense of one more night! Read less
We just returned from a 10 night stay. It was our first time at this resort. I can't say enough about the variety of restaurants, the food and wait staff. The 5 "activities directors" were... Read more exceptional. They couldn't do enough for you. And the concierge in our villa meet the same standard. The size (200 rooms) and layout of the resort are perfect. Small, but large enough to meet all your needs. There are 5 restaurants, all different, and the food is great. It is very quiet but the bars, piano player and shows offer a lot of variety. The only issue is the complex needs some cosmetic work, paint, small repairs, replacement of some the seating and cushions around the pool. At this point I will definitely return, I just hope they keep the place up. You get a very warm relaxed feeling being here. And the beaches are the best…along with the staff. Read less
Royal Hideawy is a step above the typical all inclusive hotels. Exceptional service, facilities, combined with a relaxed low key sosphiscated style. All five restaurants are operated like private... Read more restaurants, with exceptional food and serve. Reservations are necessary but are made through your own concierge. Amazing pools are tranquil and no loud speakers announcements for activities and such and no children. Beach is lovely, on the "strip" but no worries, far enough away for you to completely RELAX! Rooms are large and with terraces, very clean and comfortable. Location is just south of Playa del Carmen, a nice city, within walking distance. Yes the property does need some updating but we loved it and definitely will not be back at a Dreams or RUI after spending 6 night here. Can't say enough about this top notch all inclusive. This is a stlylish and sophisticated environment. Loved it! Read less
We just returned from a 6 night stay at RH. I was totally impressed with the resort. It was a much smaller resort than we were use to, but with that being said I loved it . We have been going to... Read more this area for 12 years now and I can say this resort has the most beautiful pools and beach . I thought the beach was nicer than Secrets Maroma. The infinity pool overlooks the beach. There are 7 (?) beds that also have ocean views. You do have to get up early for a bed. This resort is no different than other resorts...towel game in full force. The only difference here is if you ask someone to find you a chair they will have one set up in no time. Some days were better than others. The rooms were smaller than your newer resorts have but very adequate. The bathrooms were good size with a walk-in shower and rain forest shower/ faucet. We were in room 2722... steps away from the pool. The room was in excellent condition. The railing on the balcony looked as if it had just been redone. Maid service was excellent. We enjoyed all the restaurants. The food was probably the best we have eaten at any all-inclusive resort. On 2 separate nights we were seated in a private room for dinner. The service was excellent. The only negative I have is the service around the pool. They really need more servers. The bar is located steps away from the pool so sometimes we just got our own drinks ..needed the exercise after all the food we ate. You can order lunch right from your chair at the pool. Reservations for dinner were a problem for some. I made reservations a week before we left and had no problems. Got the exact time I wanted. We also put in a request for the building we wanted and did get it. They try to be very accommodating. My favorite resort thus far was Grand Velas,, RH is almost up to that standard. I would definitely return to this resort without a doubt. It is a very quiet resort and the guests are mainly "older". I would guess to say 80% were age 55+. We met some very nice couples and had lots of laughs around the pool. Read less
Just returned from a fantastic 10days in this lovely hotel. Weather was perfect, 28 degrees with a soft warm breeze. The beach was stunning and seemed endless..we walked each day in either direction... Read more for an hour to try and walk off all the delicious food and cocktails we were enjoying without reaching an end! The 5 restaurants were excellent, well organised by the concierge, and well managed by the friendly, yet professional team. 'Santiago and Miesel' in the Deck beach cafe were excellent servers and made us feel very welcome and always remembered us which is quite impressive as the hotel was full. The service on the beach was excellent, very nice to have branded spirits in the cocktails. The Asia restaurant and Palazzo were both very authentic, the fine dining restaurant and Piano bar lovely experiences. The bar man at the Piano bar was excellent. We both had 3 massages and a facial, all very good. Norma and Ofelia were excellent with the Holistic massage and it was the best stone therapy massage I've ever had! Our room was well proportioned with a lovely bath, shower, dressing area, in honesty it was a little tired but always clean...we only really slept in the room as the beach and the natural areas were all so beautiful we wanted to spend our time outdoors in the sun! Read less