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One of the ‘Leading Hotels of the World’, the Royal Hideaway Playacar has a touch of elegance. 2- and 3-storey villas are connected via winding paths and fountains, with each having their own personal concierge to cater for all your needs. Indeed, world-class service is the order of the day at the Royal Hideaway Playacar, together with a range of world-class amenities. These include 6 gorgeous swimming pools, one with an infinity edge, 6 à la carte restaurants and 3 bars. There’s a small fitness centre, 2 floodlit tennis courts and water sports in abundance. A place where service and style come together in such grand fusion so prepare to be pampered..
Overlooking a beautiful stretch of beach and just 5 min from lively Playa del Carmen with its shops, bars and restaurants. Transfer time from Cancun airport: 45 minutes.Larger Map
200 rooms and suites situated within 2- and 3-storey villa-style accommodations scattered throughout the resort. All with balcony/terrace, air-conditioning, ceiling fans, satellite TV, complimentry WiFi, audio system with iPod dock and CD. DVD player, alarm/clock radio, telephone, tea/coffee maker, stocked mini-bar, safe, iron and board, and hairdryer. Luxury Rooms with 1 king-size bed or 2 twin beds, sleeping max 3 adults. Wheelchair accessible Luxury Rooms have a roll-in shower and king-size bed (must be requested at time of booking and subject to availability).
Luxury Royal Relaxation with spa gift, Royal Spa experience, massage, facial, pedicure and manicure and Royal night turn-down, sleeping max 3 adults. Luxury Royal Romance with Bulgari amenities and terry towel bathrobes embroidered with Royal Hideaway Insignia, chocolate covered strawberries, bottle of Moet Champagne and a Royal dinner on the beach, sleeping max 3 adults. Luxury Royal Luxurious with Bulgari amenities and terry towel bathrobes embroidered with Royal Hideaway Insignia, a bottle of Moet Champagne and a specially prepared lobster dinner, sleeping max 3 adults. Luxury Royal Memories with Bulgari amenities and terry towel bathrobes embroidered with Royal Hideaway Insignia a collector’s Edition Royal Hideaway book, a Royal dinner on the beach, a photograph in a classical Mexican frame. Mayan cultural tour (choice between Chichen Itza or Tulum/Xel-Ha), sleeping max 3 adults. Luxury Ocean View with partial views of the sea, featuring a basket of fresh fruit upon arrival, with a king-size bed, sleeping max 3 adults. Hideaway Duplex Suite with accommodation set over 2 floors, the first with a living room, on the second the principal bedroom with 1 king size bed. The suite comes with a basket of fresh fruit upon arrival, sleeping max 3 adults.
7 restaurants (6 à la carte) and 3 bars, including Las Ventanas (fine cuisine), Palazzo (Italian), Spices (Mexican), Azia (Thai, Sushi bar and Tepanyaki), Beach Club (snacks, sandwiches and local cuisine).The Grill and the Club Royale dinner show (once or twice a week depending on hotel occupancy). All restaurants require reservations for dinner. Afternoon tea is served in the main building.
6 swimming pools including 3 relaxation pools, beach club. Newly refurbished fitness centre, newly refurbished Spa and wellness centre*, Jacuzzi. Non-motorised water sports including kayaking, snorkelling, sailing, windsurfing and boogie boards. Introductory scuba-diving clinic* in the pool. Floodlit tennis courts, bicycles, table tennis and darts. Shopping arcade, beauty salon*.
Daily and nightly programme of entertainment, shows and activities.
24-hour room service. Complimentary wireless Internet service throughout the resort. Laundry/dry-cleaning service*. Pool and beach drinks service.
*Denotes local charge.
Dress code: In the evening, gentleman are required to wear collared shirts, long trousers and closed shoes for dinner. Jeans only permitted at the Grill & Spices.
Please Note: Children under 13 years are not permitted.
All meals, all local beers, soft drinks and premium spirits, house wine by the glass and all activities unless otherwise stated. Stocked mini-bar with water, soft drinks and beer.
Wheelchair Accessible: fully accessible properties that offer wheelchair adapted rooms with either roll-in shower or bath tub with grab rails. Please note: These rooms are subject to availability and may only be available in specific room categories with varying bedding arrangements. Please request this at the time of booking. The Virgin Holidays Special Assistance Team can be contacted by e-mail at firstname.lastname@example.org or call us on 0844 557 3998, Monday-Friday 9.00am-5.30pm.Check Prices Back to top
TripAdvisor Traveller Rating:
This is the third time my wife and I have come to RHP and although, overall, we had a pleasant stay, there were some differences this time around that will make us hesitate and look at some other... Read more hotel options next time. Cons then Pros... Cons: -We had a terrible experience with the travel agency 'Excursion' that RHP recommends and houses in the main building of their hotel, just past the front desks. This is the company RHP promotes for your airport pickup/return, your day trips to Tulum etc. Excursion outsources their airport pickup service to a company called Aventour. The Aventour guy who stands outside the airport with your name was no where to be found, not because he wasn't there, but because Excursion didn't give him our name to put on his registry- so no big sign with our name on it. It took us over an hour and a half, several phone calls with the help of a guy who normally tries to get you into an unofficial taxi, and a lot of sweat and stress before we found him. He showed us his registry and...no name. He eventually loaded us into one of their shuttles instead of a car and were hurried to the hotel. My advice is to just use the official taxis at the airport and save yourself Excursion's admin issues and poor service that RHP distances themselves from. We were told that Excursion is not part of RHP so what happens with them is not a reflection of the hotel. I take exception to this when the hotel is the one recommending this company. RHP may not be accountable for a bad experience with them, but they sure are responsible. Excursion price point is more than official taxis: $85 vs $70 one way. -We were not recognized as return visitors (which differed from when we came back for a second trip). This may sound trivial and superficial but it really was a nice way to be welcomed...not to mention some other perks of being a return visitor. Our concierge however did pick up on it after learning we were here before. -Really obnoxious crowds around the pool all week...for some shared event, maybe a wedding. Maybe bad luck this time, or good luck the first two times but the pool area felt more like a Texan frat party in Cancun than anything else. Lovely pool game of catch the flying object into your drink cup which nearly hit a couple wading nearby. We go to RHP to escape this. Nothing was done by the hotel to thwart the behavior even after raising an issue. Stayed at the beach the rest of the time. -Noisy guests in the villa. Perhaps from the same party at the pool but not sure. Door slamming late night was the most frequent...but furniture dragging and heals also. -We had a hit or miss experience with our concierge at the villa. Not his fault, but if you are an early bird, and stay at the beach all day, unless you frequently walk back to your villa, it can be hit or miss to get in touch with your concierge if you need to speak to him. Pros: Food and drinks have never disappointed- from breakfast to dinner. Top notch and probably what help set RHP apart from so many other hotels in the area. The staff is always very friendly and accommodating. Beautiful grounds, gardens and villas give you a great sense of privacy and make you feel you aren't at a large hotel. The rooms are very comfortable and luxurious, and the shower/bathroom amenities are great. Spa services were relaxing- I recommend the holistic massage. Love the steam room. Read less
What I liked about the resort: - Smaller resort (not stuck with the masses) and had more of a boutique hotel feeling than an AI resort - A concierge dedicated to each building of rooms - The... Read more activities personnel and activities were relatively low key and I didnâ€™t feel harassed to participate - No kids (though randomly one morning there was a man with a toddler in the pool) - Better quality food (a la carte restaurants rather than buffets) - Walking distance to Playa del Carmen (one does not feel so trapped at a resort if there is a town and activities in walking distance) - The small things: I need to break some twenties for tipping and they have rolls of 100 one dollar bills to do this for you â€“ perfect! What I didnâ€™t like about the resort: - The pools! The pools had a lovely layout but were freezing cold. Not the dip-your-toe and youâ€™ll be fine kind of cold, but the icy cold shock kind of cold where you really never do warm up. I chatted with a few other guests about this, and was not the only one feeling this way. During the day people laid around the pool and often stay on the steps into it, but rarely did I see people actually swimming around. When I stay at a hotel /resort, I love to use the pool to relax and do laps in. But when it is this cold, itâ€™s just not doable and I hardly used them. Iâ€™m not suggesting they heat the pools to bathtub temperature â€“ but just a little bit to take the edge off of the iciness. Would I go again? No, but if you like AIâ€™s and are okay with really cold pools, then this resort might be for you. Read less
Was there for some much needed R&R. The staff was amazing, the resort amazing. Everyone there ensures everything you need is taken care of. We attended the Chef's Table and the Dinner show. They... Read more were great. The location is awesome as well. You are far enough from downtown to not realize it is so close. Read less
This resort is amazing! It is the second time my husband and I have visited. From the moment we arrived and were greeted with champagne and cool lavender scented towels, to the absolutely delicious... Read more food and drinks that are served all day long, to the friendly and accommodating staff. The grounds, rooms and restaurants are spotless. It is so nice to be treated special and greeted with a smile and by name every morning. I just can't imagine staying anywhere else . In general, the type of guests are there to relax, not party so it is a very peaceful atmosphere and you have the option of doing as much or as little as you want. I am always sad to leave and can't wait to go back. Do yourself a favor and take your next vacation at this resort. Read less
My wife and I just returned from a stay at Royal Hideaway. We went on recommendations from a few friends that had been. After scouring TripAdvisor reviews of the property I was just a tiny bit... Read more concerned but we stuck with it. I am so glad we did. I guess that just goes to show that you can't please everyone. I am not judging folks that left less than stellar reviews, I just think they have much different expectations than we do. I could not find a single thing negative about the place. The resort was at capacity for our stay, and the service was still amazing. Check in is at 3, so when we arrived around 1 they let us know the room would be ready shortly so we were whisked down to The Deck for lunch and drinks. The food at The Deck ranges from hamburgers and nachos to grilled salmon and fish tacos. We ate lunch off of this menu about half of the days of our stay. You can either go in the restaurant or order it and have the food sent to the pool, beach, or wherever you want. The other half we ate off of the buffet around the pool. The paella was particularly remarkable. I will address some of my experiences vs some of the negative reviews I read before our trip. So you have an idea of my particular lifestyle, we generally don't stay at really fancy places. We may eat out at a really nice restaurant a couple of times per year. The rest of our dining experiences would be at mid level chain type restaurants. The food: Undoubtedly the best thing about this resort. Every single thing we ate was amazing. I don't know where to even start other than to say it was all incredible. The rooms: Very clean. We stayed in Villa 30. The resort next door is remodeling, so it got loud in the room in the mornings. Once we were outside of our room you couldn't hear any of the construction noise. There was a couple in our villa that moved to another room once it became available. I am an early riser so it didn't bother me much. We spent little time in the room when we were there. If you want to hang out in the room during the day, I can see where this would be bothersome. The pool area: Others talked about the towel game. We saw it, but still never had a problem getting two loungers together. We met another fun couple there and most days we were able to get 4 loungers together. The staff is trying to stay on top of it, and if a lounger goes unused for a while they will pick the towels up and the bed is then available. The service around the pool is wonderful. Even at capacity, Erick and Javier ran their tails off and were able to stop by and take an orders on a regular basis. Same goes for the beach, the service out there was good as well. There were activities a couple of times per day, but not intrusive if you didn't want to get involved. The nightlife: Bar Allegria seemed to be the main place. They would have a different theme each night. I will say that if you want to stay out and party til 2am, you will probably want to head into Playa for that. It just isn't that type of resort. The concierge service: Our concierge was William. He did a great job with our dinner reservations, keeping us informed of what was going on around the resort, and getting us prepared for check out. We didn't have any special requests so there wasn't much more interaction with him, but he was always around if we needed him. Also, I would recommend taking a private transfer to and from the airport. This made everything so simple and quick. We used Canada Transfers, but I know there are several others that have good reviews as well. We walked off our plane and were through customs and baggage and finishing lunch at the resort about 2 1/2 hours later. The drive itself is about 50 minutes. If you like sushi here is a tip. The sushi bar in Azia opens around 6pm. You don't have to have reservations for this. You can go there for some sushi appetizers and drinks, then head to whatever restaurant your reservation is for. Also during our stay they had a sushi making class. It was a nice break from the sun in the middle of the day. The wifi on the property was great. Never had an issue with connection speed at all, even out on the beach. Read less