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  • Mon - Fri9:00am - 9:00pm
  • Saturday9:00am - 7:00pm
  • Sunday10:00am - 6:00pm

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At a glance

  • Member of leading hotels of the world
  • Adults only
  • Luxurious health centre and spa
  • A la carte dining

Hotel facilities


Fitness Centre

Internet Access

Wheelchair Friendly



Swimming Pool



Wind Surfing

All Inclusive

Beach Holiday

TripAdvisor Traveller Rating


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Royal Hideaway Playacar

1 of 12 photos

One of the ‘Leading Hotels of the World’, the Royal Hideaway Playacar has a touch of elegance. 2- and 3-storey villas are connected via winding paths and fountains, with each having their own personal concierge to cater for all your needs. Indeed, world-class service is the order of the day at the Royal Hideaway Playacar, together with a range of world-class amenities. These include 3 gorgeous swimming pools, one with an infinity edge, 6 à la carte restaurants and 3 bars. There’s a small fitness centre, 2 floodlit tennis courts and water sports in abundance. A place where service and style come together in such grand fusion so prepare to be pampered..

Where is it?

Overlooking a beautiful stretch of beach and just 5 min from lively Playa del Carmen with its shops, bars and restaurants. Transfer time from Cancun airport: 45 minutes.

Larger Map

Room information

200 rooms and suites situated within 2- and 3-storey villa-style accommodations scattered throughout the resort. All with balcony/terrace, air-conditioning, ceiling fans, satellite TV, complimentry WiFi, audio system with iPod dock and CD. DVD player, alarm/clock radio, telephone, tea/coffee maker, stocked mini-bar, safe, iron and board, and hairdryer. Luxury Rooms with 1 king-size bed or 2 twin beds, sleeping max 3 adults. Wheelchair accessible Luxury Rooms have a roll-in shower and king-size bed (must be requested at time of booking and subject to availability).

Room Upgrade

Luxury Royal Relaxation — with spa gift, Royal Spa experience, massage, facial, pedicure and manicure and Royal night turn-down, sleeping max 3 adults.
Luxury Royal Romance — chocolate covered strawberries, bottle of Moet Champagne and a Royal dinner on the beach, sleeping max 3 adults.
Luxury Royal Luxurious — A bottle of Moet Champagne and a specially prepared lobster dinner, sleeping max 3 adults.
Luxury Royal Memories — A collector’s Edition Royal Hideaway book, a Royal dinner on the beach, a photograph in a classical Mexican frame. Mayan cultural tour (choice between Chichen Itza or Tulum/Xel-Ha), sleeping max 3 adults.
Luxury Ocean View, with partial views of the sea, featuring a basket of fresh fruit upon arrival, with a king-size bed or two queen-size, sleeping max 3 adults.
Luxury Duplex Suite with accommodation set over 2 floors, the first with a living room, on the second the principal bedroom with 1 king size bed. The suite comes with a basket of fresh fruit upon arrival, sleeping max 3 adults.

Eats and drinks

7 restaurants (6 à la carte) and 3 bars, including Las Ventanas (fine cuisine), Palazzo (Italian), Spices (Mexican), Azia (Thai, Sushi bar and Tepanyaki), The Grill and the Club Royale dinner show (once or twice a week depending on hotel occupancy). All restaurants require reservations for dinner. Afternoon tea is served in the main building.

Fun and games

3 swimming pools, 3 relaxation pools, beach club. Newly refurbished fitness centre, newly refurbished Spa and wellness centre*, Jacuzzi. Non-motorised water sports including kayaking, snorkelling, sailing, windsurfing and boogie boards. Introductory scuba-diving clinic in the pool. Floodlit tennis courts, bicycles, table tennis and darts. Shopping arcade, beauty salon*.


Daily and nightly programme of entertainment, shows and activities.

Handy stuff

24-hour room service. Complimentary wireless Internet service throughout the resort. Laundry/dry-cleaning service*. Pool and beach drinks service.

Additional information

*Denotes local charge.

Dress code: In the evening, gentleman are required to wear collared shirts, long trousers and closed shoes for dinner. Jeans only permitted at the Grill & Spices. 

Please Note: Children under 13 years are not permitted.

All Inclusive

All meals, all local beers, soft drinks and premium spirits, house wine by the glass and all activities unless otherwise stated. Stocked mini-bar with water, soft drinks and beer. 

Minimum stay

3 nights.


Wheelchair Accessible: fully accessible properties that offer wheelchair adapted rooms with either roll-in shower or bath tub with grab rails. Please note: These rooms are subject to availability and may only be available in specific room categories with varying bedding arrangements. Please request this at the time of booking. The Virgin Holidays Special Assistance Team can be contacted by e-mail at or call us on 0844 557 3998, Monday-Friday 9.00am-5.30pm.

Wheelchair accessible Luxury Rooms with either 2 double or 1 king-size bed and roll-in shower.

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Royal Hideaway Playacar

  • What to Expect:
    • 4.5 Location
    • 4.5 Sleep Quality
    • 4.5 Rooms
    • 4.5 Service
    • 4.5 Value
    • 4.5 Cleanliness
  • Traveller Rating:
    • Excellent (1803)
    • Very Good (410)
    • Average (131)
    • Poor (66)
    • Terrible (31)

Spent 5 wonderful days at the Royal Hideaway, Playacar. The hotel is adults only and it had a laid back feel. The beach was gorgeous and the service was good. I have been to Playa many times over...

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5 of 5 stars
Oct 20, 2014 - lorij1997 - Boston, Massachusetts

Spent 5 wonderful days at the Royal Hideaway, Playacar. The hotel is adults only and it had a laid back feel. The beach was gorgeous and the service was good. I have been to Playa many times over... Read more the past few years and loved this location... easy to walk into town on the beach and easy to get a cab back :). The rooms were good size, modern & clean. I would absolutely return to this property... may be my go-to for Mexico. Thanks for a wonderful stay! Read less

5 of 5 stars
Oct 20, 2014 - TuscanTraveller - London

Stayed for 9 nights, room 2331. We were probably one of the younger couples but didn't mind that it was quiet, we went into the town one night to mix things up (expensive). The property is well... Read more maintained & clean. As many have pointed out, it's probably due soon a full refresh but this really didn't detract from how comfortable we felt, indeed anything we did notice (clunky drawers, rusty balcony, actually that's probably it) were soon forgotten after the first day. Our overwhelming feeling at the end was this is a classy luxury property. The two factors as to why this goes to five star is the service and surprisingly good food. On the service, we were humbled by how professional, enthusiastic, friendly the majority of the staff were. As many have said, the personal concierge service is such a great idea that you think why can't all hotels have this. Ours was Fernando - he was awesome, helped us with our hire car trip to Chichen Itza no end, even showing us how to get to the new road. On the food, we were broadly impressed: Room service: the biggest thing we miss ! Pretty good choice and quick, and you could order whatever drinks; The Deck: great for lunch, burgers and sandwiches were very good indeed, sweet potato fries were amazing when fresh, not so good when refried, dinner was great and quite romantic with sea breeze; Asia: kind of overrated in our view but solid enough. The tepanyaki did look impressive; Ventanas: high end and stylish - food was good; Palazzo: sit outside on the terrace, bit stuffy inside, food was again fine (I'm vegetarian - usually the starters were better than the mains); finally Spices we didn't go for dinner but thoroughly enjoyed the breakfasts - great spread and something we looked forward to each morning. One thing - the high tea, worth doing but the food and sweets were pretty grim to be honest. Other things - air con was fine if a little weak, would probably struggle in high season. Location - I'm not sure it makes a huge difference. I wouldn't both asking about the sea or beach view as the pool and beach goers have a pretty good view of you. Go to chichen itza, we also went to ek balsam so we could climb the pyramid, worth doing, but you need to hire a car to do this - very easy. Bottom line, we left sad and are sorely missing the hideaway, you truly feel special here. Highly recommend, and we left completely understanding why people come back time and time again. Read less

5 of 5 stars
Oct 20, 2014 - LaurieBrian T

Another beautiful vacation. My wife and I have been back 2 years in a row and plan on returning next year as well. Excellent on all levels from wait staff, to rooms, to just overall quietness. If I... Read more could give it more than 5 stars I would. Read less

2 of 5 stars
Oct 20, 2014 - cbrooker72

Reservations required before arriving, if you want to eat the night you arrive. If you don't you'll be eating room service. Make sure the phone works in order to get room service. Make sure A/C is... Read more working in room. Make sure mini-fridge is working or have warm drinks. Don't expect to get food anywhere outside of a restaurant or room service after 6pm. Don't forget pants and dress shoes men, if you do your only option is room service. Asked for chips and salsa and was told can only get in room service, they wouldn't provide any food by the beach or the Allegria Bar in the evenings. Service staff not very accommodating outside the normal course business. Read less

5 of 5 stars
Oct 19, 2014 - Jane N

I've stayed at this hotel twice now and both times I've absolutely loved it. The AI is outstanding, the service is superb and the accommodation is charming and the food is A-Mazing. The hotel is set... Read more on a great beach with a beautiful infinity pool and comfy sun loungers. It's a beautiful boutique hotel that is rated a Small Leading Hotel of the world and I can see why! If you are looking for an adults only hotel in Mexico then you should definitely consider this hidden gem! Without a doubt a fav of mine in Cancun! Read less

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