Your booking is safe with Virgin Holidays
One of the ‘Leading Hotels of the World’, the Royal Hideaway Playacar has a touch of elegance. 2- and 3-storey villas are connected via winding paths and fountains, with each having their own personal concierge to cater for all your needs. Indeed, world-class service is the order of the day at the Royal Hideaway Playacar, together with a range of world-class amenities. These include 3 gorgeous swimming pools, one with an infinity edge, 6 à la carte restaurants and 3 bars. There’s a small fitness centre, 2 floodlit tennis courts and water sports in abundance. A place where service and style come together in such grand fusion so prepare to be pampered..
Overlooking a beautiful stretch of beach and just 5 min from lively Playa del Carmen with its shops, bars and restaurants. Transfer time from Cancun airport: 45 minutes.Larger Map
200 rooms and suites situated within 2- and 3-storey villa-style accommodations scattered throughout the resort. All with balcony/terrace, air-conditioning, ceiling fans, satellite TV, complimentry WiFi, audio system with iPod dock and CD. DVD player, alarm/clock radio, telephone, tea/coffee maker, stocked mini-bar, safe, iron and board, and hairdryer. Luxury Rooms with 1 king-size bed or 2 twin beds, sleeping max 3 adults. Wheelchair accessible Luxury Rooms have a roll-in shower and king-size bed (must be requested at time of booking and subject to availability).
Luxury Royal Relaxation — with spa gift, Royal Spa experience, massage, facial, pedicure and manicure and Royal night turn-down, sleeping max 3 adults. Luxury Royal Romance — chocolate covered strawberries, bottle of Moet Champagne and a Royal dinner on the beach, sleeping max 3 adults. Luxury Royal Luxurious — A bottle of Moet Champagne and a specially prepared lobster dinner, sleeping max 3 adults. Luxury Royal Memories — A collector’s Edition Royal Hideaway book, a Royal dinner on the beach, a photograph in a classical Mexican frame. Mayan cultural tour (choice between Chichen Itza or Tulum/Xel-Ha), sleeping max 3 adults. Luxury Ocean View, with partial views of the sea, featuring a basket of fresh fruit upon arrival, with a king-size bed or two queen-size, sleeping max 3 adults. Luxury Duplex Suite with accommodation set over 2 floors, the first with a living room, on the second the principal bedroom with 1 king size bed. The suite comes with a basket of fresh fruit upon arrival, sleeping max 3 adults.
7 restaurants (6 à la carte) and 3 bars, including Las Ventanas (fine cuisine), Palazzo (Italian), Spices (Mexican), Azia (Thai, Sushi bar and Tepanyaki), The Grill and the Club Royale dinner show (once or twice a week depending on hotel occupancy). All restaurants require reservations for dinner. Afternoon tea is served in the main building.
3 swimming pools, 3 relaxation pools, beach club. Newly refurbished fitness centre, newly refurbished Spa and wellness centre*, Jacuzzi. Non-motorised water sports including kayaking, snorkelling, sailing, windsurfing and boogie boards. Introductory scuba-diving clinic in the pool. Floodlit tennis courts, bicycles, table tennis and darts. Shopping arcade, beauty salon*.
Daily and nightly programme of entertainment, shows and activities.
24-hour room service. Complimentary wireless Internet service throughout the resort. Laundry/dry-cleaning service*. Pool and beach drinks service.
*Denotes local charge.
Dress code: In the evening, gentleman are required to wear collared shirts, long trousers and closed shoes for dinner. Jeans only permitted at the Grill & Spices.
Please Note: Children under 13 years are not permitted.
All meals, all local beers, soft drinks and premium spirits, house wine by the glass and all activities unless otherwise stated. Stocked mini-bar with water, soft drinks and beer.
Wheelchair Accessible: fully accessible properties that offer wheelchair adapted rooms with either roll-in shower or bath tub with grab rails. Please note: These rooms are subject to availability and may only be available in specific room categories with varying bedding arrangements. Please request this at the time of booking. The Virgin Holidays Special Assistance Team can be contacted by e-mail at firstname.lastname@example.org or call us on 0844 557 3998, Monday-Friday 9.00am-5.30pm.
Wheelchair accessible Luxury Rooms with either 2 double or 1 king-size bed and roll-in shower.Check Prices Back to top
TripAdvisor Traveller Rating:
It must be said first that bar and restaurants service is great and so is food!! Highly overpriced for the state of the hotel. Seats by the pool and beach are in very poor state hotel room... Read more It must be said first that bar and restaurants service is great... and so is food!! Highly overpriced for the state of the hotel. Seats by the pool and beach are in very poor state... hotel room with some notorious maintainance problems. Jacuzzies around the hotel not working properly beacuase of.... Mantenance!! Very small gym... At our arrival one of the bedrooms pillow had a blood stain from the previous guest... It was very difficultous to reserve any restaurant.... everything was already booked at any time. The consierge wasn't that helpfull... he might have told us that we could reserve for every day at our arrival. Bottom line.... for the money we spent (average US$450 per night), we could have gone to almost any hotel in playacar... We had a great time anyway. Playacar is amazing. Great beach and pools, but this wasn't the best choice we've made... Read less
My husband and I stayed here in May 2014. We had a great vacation. The resort is in a perfect location in a gated community in Playa del Carmen. The resort grounds are pretty and well maintained... Read more especially considering the Carribean location and humidity. We liked the quaint 2 story open air courtyards in each of the buildings compared to the 10 story closed feel of a high rise hotel in some of our other vacations. Daniella was our concierge and she went above and beyond to track us down on the beach the first two days to schedule our dinner reservations. This resort is just as nice, if not nicer than other 4-5 star resorts we've stayed at in Turks & Caicos and the Cayman Islands. It's not uncommon in these beach locals to sometimes see minor peeling paint or wallpaper in any property due to the humidity. Our room was clean and a good size for the two of us. The staff was all very courteous and always greeted us and addressed us by name coming and going from the resort. We felt like they really cared about us as guests. We thought the breakfast buffet was more elaborate than any hotel we've stayed at and it was always fresh. The lunches were average on the Deck and sufficient for lunch. The dinner we had at Las Ventanas was delicious and service was great. Prior to our trip we had all other dinners scheduled at local restaurants we booked through Trip Advisor as we wanted to experience other areas of the town. Overall we loved the location, thought the staff was great and would stay again. Read less
If you are looking to relax and reconnect with loved ones this is the place. If you want a raucous party atmosphere go next door to the Riu. Our teenagers were a little envious of those at the Riu... Read more but got over it quickly when they had their first meal at the Deck. The staff here is amazing and attentive, loved that they made my kids practice the Spanish they've been learning at school. The food at all the restaurants is delicious and beautifully served. Read less
My wife and I stayed at this hotel for a few days. We picked it based on recommendations from family and all the great reviews it had on Tripadvisor. Had we known what we were getting ourselves into... Read more , we would have picked a different hotel. You may have already read her review, but I wanted to give my own perspective. First off, note that this resort is about an hour from the Cancun airport. It’s located in a fairly nice gated community. Check in was smooth. We arrived around 2:30 pm and was told that our room would be ready at 3 pm. A bell boy walked us to the deck to get some lunch and said to head over to our concierge at 3 and she would check us in and give us our keys. Our concierge was Daniella. She was nice, but immediately upon giving us her introduction I could tell something wasn’t right with this hotel. We had read in previous reviews that reservations were basically a necessity at this hotel. What we did NOT realize was that only certain restaurants were open certain days and therefore the concierge would essentially have to plan every single dinner for us on the spot unless we wanted to eat at 10:30 pm every night. Even more bizarre, the Mexican restaurant would only be open one night that week (Friday) and we were only staying Saturday-Wednesday. How can an all inclusive in Mexico not have a Mexican restaurant open for dinner every day? In retrospect, it’s easy to see that this was a cost saving measure for the hotel, at the expense of their customers. After spending a solid 20 minutes with Daniella trying to figure out how to get us into the restaurants for dinner at semi-reasonable times, she escorted us to our room. As my wife pointed out, the balcony was a joke and the “fruit basket” was 3 apples on a tray that never got replenished. The mini-bar had some small bottles of water, a few cans of soda and two cans of Tecate. The concierge asked us if there was anything in particular we wanted in the mini bar so I asked for more Diet Coke- this was delivered inconsistently. I’d also like to note that on our last trip to Mexico we stayed at a 4 star resort that provided us with full bottles of liquor in our room and was less expensive than this “5 star resort.” The room itself wasn’t really that big, but we were on vacation and happy so we tried to overlook the room and everything else that had bothered us up to that point. However, the little things did keep adding up to the point that they became extremely frustrating. Here are some of my observations: 1) Food - You’ll read many reviews raving about the food here. For the most part, the dinners are good, but the breakfast and lunch leave a lot to be desired. Breakfast is served every day in Spices (the Mexican restaurant that is also open for lunch, but apparently only open for dinner once a week!). It consists of a buffet. The hot foods on the buffet sit in warming trays for quite some time. They even put slices of white bread at the bottom of the trays to soak up the fat that is dripping from the food. I noticed other guests generally avoided eating food from those trays. The only fresh food that is hot at breakfast is the omlette station, which consists of one chef with 4 frying pans. The eggs were perfectly fine, but after 3 days of eating eggs you will long for something else. The buffet also had a few cold items, but I noticed people seemed to avoid them, except for the fruit. The fruit was good, but the selection seemed small and they used the smallest serving bowls possible for the more expensive fruit like pineapple and mango (which they did not serve every day). They also took their sweet time in replacing items that ran out on the buffet line. Bottom line- the eggs are the only fresh entree for breakfast; everything else looked unappetizing. Lunch- You have two options for lunch. Spices or The Deck. Personally I liked the lunch at Spices, but it was the same menu every day and the menu isn’t that big. The menu at The Deck was more varied but again, the menu does not change. While I’m not the pickiest eater in the world, I found myself mainly choosing the same two or three items for lunch every day at the deck because the menu wasn’t that exciting (this is totally subjective and your experience will vary). This also became old very fast and made me look forward to dinner every day. Dinner- This is supposedly the strength of this resort’s food, but it presented its own issues. As I previously mentioned, you will not have much of a say in where you eat dinner. Your concierge will look at a grid to determine what restaurants are open on a given day and which ones have open reservations. The reservation system is silly because every restaurant that was open was always half empty, even when they were supposedly totally booked. As mentioned in other reviews, there is a dress code. I was aware of this and planned accordingly. I did watch them turn people away, so they are pretty consistent in enforcing it. The dress code is very loose for women (no jeans or shorts) but basically requires men to wear business casual clothing and shoes every night; as someone who has to dress this way for work, I was not thrilled with having to wear this every night on vacation in the Caribbean where it is exceptionally humid. With the exception of Las Ventanas, the cuisine and atmosphere didn’t really match up to the dress code that was dictated. Also note the air conditioning in the restaurants is adequate but not great so wearing business casual becomes very uncomfortable. Palazzo- We ate here the first night. We had good (not great) Italian food but overall enjoyed the experience. Las Ventanas- Initially my wife and I were a little weary of eating here based on the sample menu we saw online. We were pleasantly surprised when we saw the menu that day and this experience was probably the highlight of our trip. The food and service there were great. Be aware though that it is a slow meal. Azia - we ate at the hibachi tables. I thought the food was good, but not great. The experience was comparable to any other hibachi restaurant. The Grill- The Grill was only open one night during our stay. It is basically the interior portion of The Deck, serving steakhouse cuisine. This was our last dinner of our stay and by far the worst one. As my wife mentioned, our first table had ants crawling all over it and the wall next to it. We were promptly reseated after complaining. Once settled in, we found that our waiter barely understood our order. At one point he brought out a small palette cleansing drink. Instead of allowing me to sip it slowly, he hovered over me and asked me if I was done with it until I handed it back to him. As for the food at The Grill, the beef used is extremely poor quality and is not properly butchered or trimmed. When we placed our order (I ordered the NY strip and my wife ordered the T bone), he asked if receiving our steaks well done would be ok. Anyone who has been to a 5 star steakhouse knows that you never offer to serve a steak well done. I asked for it to be cooked medium and what I received was a steak that did not resemble NY strip in any way shape or form and was basically raw, save for the parts closest to the edges. I took two bites and decided that the steak had no seasoning whatsoever and the quality was just bad. My wife’s T bone was not a T bone at all. It was just an untrimmed random cut of meat with tons of fat chunks surrounding it. It too was improperly cooked and tasteless. Her mashed potatoes were basically cold and so were my french fries. The french fries I ate at the Johnny Rockets at the airport the next day tasted fresher. Desserts at this hotel are extremely subpar outside of Las Ventanas. The room service flan was fairly good, and my wife generally ordered that after dinner. Room service was generally good, but our order almost never came the way we asked for it. 2) Service- In general, it is lacking in this hotel. Our concierge was nice, but never at her desk. At the pool and on the beach, the service was almost non-existent. I pulled our chairs to the spot we wanted on the beach. Only after I found the location I wanted and dragged the chairs myself did someone ask me if I wanted help. Drink service was spotty at best, and my wife and I generally wound up walking to the bar ourselves to get what we wanted. They hand out the smallest bottles of water which are totally inadequate in the extreme humidity. You could succumb to heatstroke waiting for a waiter to fill your drink order. We also noticed on several occasions when a waiter did take our order, they would forget what we ordered and we would have to remind them when they finally returned to us. People play the towel game here and despite signs warning you that they will remove your belongings after 30 minutes if they were left unattended, this never actually happened. 3) Room- We were assigned to a luxury room, which was really just average. The rooms have paper thin walls and you will hear everything going on outside your room. I didn't hear music from neighboring hotels like others complained about, but I heard every footstep and cart being pushed outside near my room. The air conditioning systems in this hotel are very inadequate in both the guest room and public areas, with the public bathrooms totally lacking air conditioning. In the guest room, the thermostat was a very rudimentary mechanical dial thermostat. Despite setting it to the coldest setting possible, it never got really cold. On our second day, the air conditioning unit leaked sometime after we went to the pool in the morning. We got back after our room was cleaned and noticed a giant puddle. We called our concierge who sent a repairman. He spent 10 minutes blowing into a plastic tube to unclog the drain line. At that point it became obvious to me that this hotel does the bare minimum when it comes to maintenance and would rather just fix things when they break. Again, the air conditioning system in just about every part of this hotel is subpar and needs to be upgraded. In addition there was mold and mildew in our shower and the wallpaper was peeling in the toilet area of the bathroom - things you do not expect to see at a 5 star resort. The grounds- they look great when you first arrive, but after walking around for a few days you can see that nature and time are taking its toll on this resort. With proper maintenance, this wouldn’t be as much of an issue and at a 5 star resort you expect everything to be perfectly maintained, but that isn’t being done here, probably to save money. This may have been a 5 star resort in the past, but current conditions no longer warrant it. By our last night we couldn’t wait to leave, which isn’t how anyone wants to feel when their vacation is over. I wish we could get our money back. Read less
We spent a week at the RHP and as a regular working stiff I really look forward to my time away and I/we had a great time at this resort. Was it perfect; probably not but I didn't really care... Read more because in my opinion the resort was miles ahead of some of the other places we've been in Mexico and Cuba. The beach was beautiful, the pools were nice and clean and the food was pretty darn good. The truth is that I've never been to a truly 5 star hotel or resort in the global sense of the word so I don't really have another 5 star property to compare it to but I think that I know quality when I see and I saw quality here; besides, I think that the star rating system in the resort world is really more of a guide than anything else. That said, I can't even imagine what running a resort would be like 24/7 365 days of the year full of (demanding/picky) guests and or the wear and tear on the facility. I fully applaud this property and all of the staff for being as friendly and hard working as they were all things considered. Read less