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One of the ‘Leading Hotels of the World’, the Royal Hideaway Playacar has a touch of elegance. 2- and 3-storey villas are connected via winding paths and fountains, with each having their own personal concierge to cater for all your needs. Indeed, world-class service is the order of the day at the Royal Hideaway Playacar, together with a range of world-class amenities. These include 6 gorgeous swimming pools, one with an infinity edge, 6 à la carte restaurants and 3 bars. There’s a small fitness centre, 2 floodlit tennis courts and water sports in abundance. A place where service and style come together in such grand fusion so prepare to be pampered..
Overlooking a beautiful stretch of beach and just 5 min from lively Playa del Carmen with its shops, bars and restaurants. Transfer time from Cancun airport: 45 minutes.Larger Map
200 rooms and suites situated within 2- and 3-storey villa-style accommodations scattered throughout the resort. All with balcony/terrace, air-conditioning, ceiling fans, satellite TV, complimentry WiFi, audio system with iPod dock and CD. DVD player, alarm/clock radio, telephone, tea/coffee maker, stocked mini-bar, safe, iron and board, and hairdryer. Luxury Rooms with 1 king-size bed or 2 twin beds, sleeping max 3 adults. Wheelchair accessible Luxury Rooms have a roll-in shower and king-size bed (must be requested at time of booking and subject to availability).
Luxury Royal Relaxation with spa gift, Royal Spa experience, massage, facial, pedicure and manicure and Royal night turn-down, sleeping max 3 adults. Luxury Royal Romance with Bulgari amenities and terry towel bathrobes embroidered with Royal Hideaway Insignia, chocolate covered strawberries, bottle of Moet Champagne and a Royal dinner on the beach, sleeping max 3 adults. Luxury Royal Luxurious with Bulgari amenities and terry towel bathrobes embroidered with Royal Hideaway Insignia, a bottle of Moet Champagne and a specially prepared lobster dinner, sleeping max 3 adults. Luxury Royal Memories with Bulgari amenities and terry towel bathrobes embroidered with Royal Hideaway Insignia a collector’s Edition Royal Hideaway book, a Royal dinner on the beach, a photograph in a classical Mexican frame. Mayan cultural tour (choice between Chichen Itza or Tulum/Xel-Ha), sleeping max 3 adults. Luxury Ocean View with partial views of the sea, featuring a basket of fresh fruit upon arrival, with a king-size bed, sleeping max 3 adults. Hideaway Duplex Suite with accommodation set over 2 floors, the first with a living room, on the second the principal bedroom with 1 king size bed. The suite comes with a basket of fresh fruit upon arrival, sleeping max 3 adults.
7 restaurants (6 à la carte) and 3 bars, including Las Ventanas (fine cuisine), Palazzo (Italian), Spices (Mexican), Azia (Thai, Sushi bar and Tepanyaki), Beach Club (snacks, sandwiches and local cuisine).The Grill and the Club Royale dinner show (once or twice a week depending on hotel occupancy). All restaurants require reservations for dinner. Afternoon tea is served in the main building.
6 swimming pools including 3 relaxation pools, beach club. Newly refurbished fitness centre, newly refurbished Spa and wellness centre*, Jacuzzi. Non-motorised water sports including kayaking, snorkelling, sailing, windsurfing and boogie boards. Introductory scuba-diving clinic* in the pool. Floodlit tennis courts, bicycles, table tennis and darts. Shopping arcade, beauty salon*.
Daily and nightly programme of entertainment, shows and activities.
24-hour room service. Complimentary wireless Internet service throughout the resort. Laundry/dry-cleaning service*. Pool and beach drinks service.
*Denotes local charge.
Dress code: In the evening, gentleman are required to wear collared shirts, long trousers and closed shoes for dinner. Jeans only permitted at the Grill & Spices.
Adults over 18 years only.
All meals, all local beers, soft drinks and premium spirits, house wine by the glass and all activities unless otherwise stated. Stocked mini-bar with water, soft drinks and beer.
Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance pageCheck Prices Back to top
TripAdvisor Traveller Rating:
Just returned from a fabulous 1 week stay at Royal Hideaway. They present an outstanding setting. The staff is outstanding. Oswaldo, Christian, Ricardo, Gregorio, bartender Jorge are all on top of... Read more their game. You ask them, you get it. Roberto was our concierge for a couple of days. He made things happen on any wish we requested. Soooo, as you can tell the staff makes this place great. Be sure and get your restaurant reservation by email to Ms. Susana Hernandez at least a week before you arrive. The Azia is outstanding Japanese, Palazzo is primarily Italian, Grill/Spices is seafood and Terrazza is more contemporary cuisine. All are excellent, the Azia is outstanding. Try the calamari for lunch at the grill /pool restaurant for lunch. Best in the world, n I've eaten a lot of calamari all over. Rooms are excellent with great, timely room clean -up. I recommend tipping for the service get. A few dollars go a long way to help your service and expeditious response to drinks received, plus it's always appreciated. Use your judgement on amount n not mandatory. Go n don't worry about a thing. Their motto is"yes you can." Read less
We just stayed at the Royal Hideaway Playacar. This all-inclusive hotel exceeded my expectations. It was amazing! The service, food, drinks, pool and beach are wonderful. If you are looking to... Read more relax this is the place for you. If you are more interested in loud music and obnoxious people then I suggest you go somewhere else. This resort is perfect. Read less
Just got back from Royal Hideway The rooms were wonderfully appointed and comfortable. This is a smaller resort with a concierge devoted to each building. Everyone was so nice and accommodating... Read more Just got back from Royal Hideway... The rooms were wonderfully appointed and comfortable. This is a smaller resort with a concierge devoted to each building. Everyone was so nice and accommodating! This was an all inclusive. The food was phenomenal every night at all of the restaurants. If I were to add one comment, it would be to change up the lunch menu a little. The staff was so nice and eager to make our stay as great as possible. My massage was the best massage that I have ever had! I'd go back in a heartbeat! Read less
This hotel exceeded all expectationshighlights..every single restaurant, each being different to the others was amazing food and service. The staff throughout were genuinely pleasant... Read more This hotel exceeded all expectations......highlights.....every single restaurant, each being different to the others was amazing food and service. The staff throughout were genuinely pleasant, helpful and charming ( special thanks to out concierge, Roberto) All areas totally spotless, lovely pool and beautiful beach to match. Wide choice of trips although we were too lazy to do to much I would recommend the cenote, snorkelling,and tulum trip. Lovely spa...try the couples massage Overall wonderful, relaxing, indulgent well needed break....thank you all! Read less
We have just returned from a family (3 adult couples) holiday to this amazing all inclusive hotel. The location of this hotel makes it very special and we had searched specifically for white sands... Read more and clear blue seas and we were not disappointed, in fact it took me several days just to believe the colour of the sea was real. We found the rooms large, well equipped, clean and well decorated and stayed in block 27 (we requested in advance) which was a middle building at the front next to the pool which was a perfect location. Our concierge was Hector and he was very helpful and knowledgeable. During our trip my Mother in Law hurt her leg and had a cut and she was taken care of by the lifeguard and hector as someone noticed it happen, they really went out of there way to check in on her. During the day we found service round the pool good and although there is a lack of entertainment this was never a problem, some music was played at certain times and in general everyone just made their own fun. Although service was good we found the bar space lacking added to this very little evening entertainment and we found evenings were over early and could not be fully enjoyed. The restaurants are lovely and really are an event and you are looked after very well, most of the food was good and some was amazing. We had two problems with the food overall, as the hotel was only 25% full some were not available at all during our stay which we were not told of in advance most notably the buffet breakfast and the dinner theatre. I feel we paid for the full RH experience and were not advised in advance we would not get this. Don't get me wrong I like my food, but eating 3 1-3hr meals a day got very tiring and that was 10 days of the same breakfast and lunch and multiple visits to the same evening restaurants. We also found our bookings were changed at the last minute on several occasions. Would I recommend this hotel, yes, would we come back again, regrettably no. Read less