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  • Mon - Fri9:00am - 9:00pm
  • Saturday9:00am - 7:00pm
  • Sunday10:00am - 6:00pm

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At a glance

  • Member of leading hotels of the world
  • Adults only
  • Luxurious health centre and spa
  • A la carte dining

Hotel facilities


Fitness Centre

Internet Access

Wheelchair Friendly



Swimming Pool



Wind Surfing

All Inclusive

Beach Holiday

TripAdvisor Traveller Rating


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Royal Hideaway Playacar

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One of the ‘Leading Hotels of the World’, the Royal Hideaway Playacar has a touch of elegance. 2- and 3-storey villas are connected via winding paths and fountains, with each having their own personal concierge to cater for all your needs. Indeed, world-class service is the order of the day at the Royal Hideaway Playacar, together with a range of world-class amenities. These include 3 gorgeous swimming pools, one with an infinity edge, 6 à la carte restaurants and 3 bars. There’s a small fitness centre, 2 floodlit tennis courts and water sports in abundance. A place where service and style come together in such grand fusion so prepare to be pampered..

Where is it?

Overlooking a beautiful stretch of beach and just 5 min from lively Playa del Carmen with its shops, bars and restaurants. Transfer time from Cancun airport: 45 minutes.

Larger Map

Room information

200 rooms and suites situated within 2- and 3-storey villa-style accommodations scattered throughout the resort. All with balcony/terrace, air-conditioning, ceiling fans, satellite TV, complimentry WiFi, audio system with iPod dock and CD. DVD player, alarm/clock radio, telephone, tea/coffee maker, stocked mini-bar, safe, iron and board, and hairdryer. Luxury Rooms with 1 king-size bed or 2 twin beds, sleeping max 3 adults. Wheelchair accessible Luxury Rooms have a roll-in shower and king-size bed (must be requested at time of booking and subject to availability).

Room Upgrade

Luxury Royal Relaxation — with spa gift, Royal Spa experience, massage, facial, pedicure and manicure and Royal night turn-down, sleeping max 3 adults.
Luxury Royal Romance — chocolate covered strawberries, bottle of Moet Champagne and a Royal dinner on the beach, sleeping max 3 adults.
Luxury Royal Luxurious — A bottle of Moet Champagne and a specially prepared lobster dinner, sleeping max 3 adults.
Luxury Royal Memories — A collector’s Edition Royal Hideaway book, a Royal dinner on the beach, a photograph in a classical Mexican frame. Mayan cultural tour (choice between Chichen Itza or Tulum/Xel-Ha), sleeping max 3 adults.
Luxury Ocean View, with partial views of the sea, featuring a basket of fresh fruit upon arrival, with a king-size bed or two queen-size, sleeping max 3 adults.
Luxury Duplex Suite with accommodation set over 2 floors, the first with a living room, on the second the principal bedroom with 1 king size bed. The suite comes with a basket of fresh fruit upon arrival, sleeping max 3 adults.

Eats and drinks

7 restaurants (6 à la carte) and 3 bars, including Las Ventanas (fine cuisine), Palazzo (Italian), Spices (Mexican), Azia (Thai, Sushi bar and Tepanyaki), The Grill and the Club Royale dinner show (once or twice a week depending on hotel occupancy). All restaurants require reservations for dinner. Afternoon tea is served in the main building.

Fun and games

3 swimming pools, 3 relaxation pools, beach club. Newly refurbished fitness centre, newly refurbished Spa and wellness centre*, Jacuzzi. Non-motorised water sports including kayaking, snorkelling, sailing, windsurfing and boogie boards. Introductory scuba-diving clinic in the pool. Floodlit tennis courts, bicycles, table tennis and darts. Shopping arcade, beauty salon*.


Daily and nightly programme of entertainment, shows and activities.

Handy stuff

24-hour room service. Complimentary wireless Internet service throughout the resort. Laundry/dry-cleaning service*. Pool and beach drinks service.

Additional information

*Denotes local charge.

Dress code: In the evening, gentleman are required to wear collared shirts, long trousers and closed shoes for dinner. Jeans only permitted at the Grill & Spices. 

Please Note: Children under 13 years are not permitted.

All Inclusive of

All meals, all local beers, soft drinks and premium spirits, house wine by the glass and all activities unless otherwise stated. Stocked mini-bar with water, soft drinks and beer. 

Minimum stay

3 nights.


Wheelchair Accessible: fully accessible properties that offer wheelchair adapted rooms with either roll-in shower or bath tub with grab rails. Please note: These rooms are subject to availability and may only be available in specific room categories with varying bedding arrangements. Please request this at the time of booking. The Virgin Holidays Special Assistance Team can be contacted by e-mail at or call us on 0844 557 3998, Monday-Friday 9.00am-5.30pm.

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Royal Hideaway Playacar

  • What to Expect:
    • 4.5 Sleep Quality
    • 4.5 Location
    • 4.5 Rooms
    • 4.5 Service
    • 4.5 Value
    • 4.5 Cleanliness
  • Traveller Rating:
    • Excellent (1809)
    • Very Good (414)
    • Average (131)
    • Poor (66)
    • Terrible (31)

Ok, I have slightly mixed feelings on this place. We went here on our honeymoon. We'd never been to an all inclusive but according to our travel agent the food was "amazing" with different...

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4 of 5 stars
Oct 22, 2014 - LaurynReviews

Ok, I have slightly mixed feelings on this place. We went here on our honeymoon. We'd never been to an all inclusive but according to our travel agent the food was "amazing" with different... Read more restaurants as opposed to buffet style and it's tops for this type of resort. Now we visited in the off season so I'm sure it's quite different when it's super crowded. The grounds are very pretty. The individual villas with separate concierges are great. I thought overall the service was excellent and fast and all the staff was very friendly and accommodating. The pools were awesome, a waiter was always around asking if you needed anything. Same with the beach. The crowd wasn't really our style though. I'm not saying we're super hip but it felt like an older post child party crowd. Lots of middle aged people getting wasted and slathering on the oil. They all seemed friendly but no one we really wanted to socialize with. The room service was always very fast even in the pouring rain, which was kind of amazing. The beds weren't that great. Not super comfortable (my opinion) and the blankets weren't very cozy. There were these activity people that totally made me feel like I was in "dirty dancing." They helped play games and they even ended the "dinner theater" we went to one night with a rendition of the dirty dancing end scene. The dinner theater was hilarious and over the top with a circus type show and baked Alaskas and we felt like we were transported into the 80's, in a really great way. The biggest note for us was the food. It ranged from inedible to pretty good. The first place we went was Spices because you need reservations everywhere and everything but that was booked the day we got there so I highly recommend it booking all of them the day you get there. Or even before. We thought Spices would be Mexican but it was trying to be Caribbean? It was just bad. The worst there by far. Everything was totally bland or over salted but still lacking flavor. The dessert that was some weird take on French toast but was like if you microwaves French toast sticks, burnt them, then left them out for a day and then doused them in maple syrup. On to The Grill. It was ok, nothing special but steps above Spices. It was nice to be next to the beach with the breeze coming through. The dinner theater felt a little like a factory because they served everyone at the same time and so some things tasted a little "off." Azia was good. Worlds above Spices and the vibe felt like you weren't even on the property. We def took advantage of the all inclusive part. Same with Palazzo. The service was great, the outdoor seating was gorgeous and overlooked the ocean. The food was good. Some things were really good. Others, average. Some things we are poolside were super tasty like the chicken fingers and some were super oily, cheesy, or just very over seasoned. I guess in the end it's just a crap shoot with the food. Although I don't think we'll be back only because it's not quite our scene, overall it was really fun to just drink and eat anytime we felt like it and the property was very very pretty and it's in a really great location. Renting bikes was easy and fun and a close to ride into town! And a great beach and wonderful staff. Oh and the spa!!!! Oh my lord. I've had more massages at more places than I can count and they NAILED IT! All the little touches and it just felt like the masseuse cared and was so amazing. Warm towels around your neck, over your eyes, relaxing aromas, just fabulous and worth every penny, truly in my top three massages ever! Ok, there it is. My first review! I say go there but read reviews so you know how to navigate! Read less

5 of 5 stars
Oct 22, 2014 - Tyler N - Columbia, Missouri, United States

My wife and I decided to get married at this resort and we were accompanied by 25 of closest family and friends. We had the best week of our lives. The resort is incredible but the service is... Read more irreplaceable. The wedding planner Karina went above and beyond her call of duty and handled every single detail so that we didn't have to lift a finger. The wedding was breathtaking and I highly recommend it to anyone looking for a private getaway with your partner or close friends and family. The entertainment coordinators Sergio, Elvis, and Carlos are world class. They saw to it that we didn't want or need for anything. The staff takes great pride in ensuring not only your satisfaction, but exceeding your expectations. Read less

4 of 5 stars
Oct 21, 2014 - PhillyCali - Philadelphia

We stayed at the Royal Hideaway for 4 nights in October. This was your standard small all-inclusive resort. It is definitely a four-star property - very beautiful and good service but not luxurious... Read more along the lines of a Four Seasons, St. Regis, etc. For those of you who have stayed at Sandals properties, I would say this is much nicer than a Sandals. The rooms are big and clean but not everything was in working order (some lightbulbs, a closet). The bed is comfortable. It is really nice that everyone gets a balcony or patio. The way the resort is situated (long instead of wide) there aren't a lot of ocean view rooms. We had a garden view and thought it was great. We were in Villa 22, which is closer to the entrance and further from the pool, but the resort is so small that there really is no "bad" location. At first we wanted to be closer to the pool, but I have a feeling those rooms might get loud. They did not honor our villa request that we made at our booking. They also were strict about check in time, we could not get to our room any earlier. The food is really great for an all-inclusive. Las Ventanas is incredibly creative and cool, and lunch at Spices was better Mexican food than we had when we went into town. Drinks were good too, and better options that your standard sugary blended fare. There are not a lot of organized activities here. This wasn't a problem for us, but some of the big all-inclusives have things to do all day long. Not here. The activities highlight was bingo at 4:30 at the pool - it was really fun! As for the negatives, the resort could definitely use some sprucing up. As mentioned before, there were some things in our room that weren't working, and in general the buildings look like they need some fresh paint, the pillows could be newer, the pools sleeker, everything could just be spiffed up a bit. Additionally, the reservation system with the restaurants is incredibly annoying. We had made our reservations ahead of time through our travel agent, however, she made one on our arrival day at 6 PM. When we got there, we asked to change it to 8, since we arrived at 2, ate lunch and would not be hungry for dinner at 6. They told us there were no reservations at any restaurant in the entire resort available at any time between 7 and 8:30 PM. We complained a lot and finally got a note around 4 that said they made one for us at 8. When we got to the restaurant, it wasn't even full! So, make your reservations ahead of time and be prepared for them to not be very flexible. It's a little ridiculous that you would have trouble eating at an all inclusive resort. All in all, if you are looking for an easy getaway and a smaller resort feel, you will not be disappointed. Read less

5 of 5 stars
Oct 21, 2014 - Doughboy90 - London, United Kingdom

We just wanted to thank everyone at the Royal Hideaway its was Our 2nd time at this hotel and it gets better every time! Already missing Fannys Hendricks & tonics and our Mudslides at the pool! The... Read more food is delicious and the staff can't do enough. If you enjoy finding faults in hotels you stay in then this hotel is like Any other it has some but don't let minor detail put you off staying here! We witnessed maintenance team painting & gardeners gardening! I can honestly say this hotel is busy and things wear out but the all the staff care And they try what more can you ask!! Read less

5 of 5 stars
Oct 20, 2014 - Grainne1987

You get what u pay for, this place was classy and elegant. A relaxing retreat away. We will Definitely be back. Beautiful place and staff very accommodating to all out needs . Quiet and tranquil... Read more place. Not the liveliest of places at the best of times but exactly what we were after. Read less

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