0844 557 4321

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  • Mon - Fri9am - 9pm
  • Saturday9am - 7pm
  • Sunday10am - 6pm
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Hotel facilities

Bar

Fitness Centre

Internet Access

Wheelchair Friendly

Sailing

Scuba

Swimming Pool

Tennis

Whirlpool

Wind Surfing

All Inclusive

Beach Holiday

TripAdvisor Traveller Rating

4.5

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Royal Hideaway Playacar

1 of 12 photos
WEATHER HERE

One of the ‘Leading Hotels of the World’, the Royal Hideaway Playacar has a touch of elegance. 2- and 3-storey villas are connected via winding paths and fountains, with each having their own personal concierge to cater for all your needs. Indeed, world-class service is the order of the day at the Royal Hideaway Playacar, together with a range of world-class amenities. These include 3 gorgeous swimming pools, one with an infinity edge, 6 à la carte restaurants and 3 bars. There’s a small fitness centre, 2 floodlit tennis courts and water sports in abundance. A place where service and style come together in such grand fusion so prepare to be pampered..

At a glance

  • Member of leading hotels of the world
  • Adults only
  • Luxurious health centre and spa
  • A la carte dining

Where is it?

Overlooking a beautiful stretch of beach and just 5 min from lively Playa del Carmen with its shops, bars and restaurants. Transfer time from Cancun airport: 45 minutes.

Larger Map

Room information

200 rooms and suites situated within 2- and 3-storey villa-style accommodations scattered throughout the resort. All with balcony/terrace, air-conditioning, ceiling fans, satellite TV, complimentry WiFi, audio system with iPod dock and CD. DVD player, alarm/clock radio, telephone, tea/coffee maker, stocked mini-bar, safe, iron and board, and hairdryer. Luxury Rooms with 1 king-size bed or 2 twin beds, sleeping max 3 adults. Wheelchair accessible Luxury Rooms have a roll-in shower and king-size bed (must be requested at time of booking and subject to availability).

Room Upgrade

Luxury Royal Relaxation — with spa gift, Royal Spa experience, massage, facial, pedicure and manicure and Royal night turn-down, sleeping max 3 adults. Luxury Royal Romance — chocolate covered strawberries, bottle of Moet Champagne and a Royal dinner on the beach, sleeping max 3 adults. Luxury Royal Luxurious — A bottle of Moet Champagne and a specially prepared lobster dinner, sleeping max 3 adults. Luxury Royal Memories — A collector’s Edition Royal Hideaway book, a Royal dinner on the beach, a photograph in a classical Mexican frame. Mayan cultural tour (choice between Chichen Itza or Tulum/Xel-Ha), sleeping max 3 adults. Luxury Ocean View, with partial views of the sea, featuring a basket of fresh fruit upon arrival, with a king-size bed or two queen-size, sleeping max 3 adults. Luxury Duplex Suite with accommodation set over 2 floors, the first with a living room, on the second the principal bedroom with 1 king size bed. The suite comes with a basket of fresh fruit upon arrival, sleeping max 3 adults.

Eats and drinks

7 restaurants (6 à la carte) and 3 bars, including Las Ventanas (fine cuisine), Palazzo (Italian), Spices (Mexican), Azia (Thai, Sushi bar and Tepanyaki), The Grill and the Club Royale dinner show (once or twice a week depending on hotel occupancy). All restaurants require reservations for dinner. Afternoon tea is served in the main building.

Fun and games

3 swimming pools, 3 relaxation pools, beach club. Newly refurbished fitness centre, newly refurbished Spa and wellness centre*, Jacuzzi. Non-motorised water sports including kayaking, snorkelling, sailing, windsurfing and boogie boards. Introductory scuba-diving clinic in the pool. Floodlit tennis courts, bicycles, table tennis and darts. Shopping arcade, beauty salon*.

Entertainment

Daily and nightly programme of entertainment, shows and activities.

Handy stuff

24-hour room service. Complimentary wireless Internet service throughout the resort. Laundry/dry-cleaning service*. Pool and beach drinks service.

Additional information

*Denotes local charge.

Dress code: In the evening, gentleman are required to wear collared shirts, long trousers and closed shoes for dinner. Jeans only permitted at the Grill & Spices. 

Please Note: Children under 13 years are not permitted.

All Inclusive

All meals, all local beers, soft drinks and premium spirits, house wine by the glass and all activities unless otherwise stated. Stocked mini-bar with water, soft drinks and beer. 

Minimum stay

3 nights.

Accessibility

Wheelchair Accessible: fully accessible properties that offer wheelchair adapted rooms with either roll-in shower or bath tub with grab rails. Please note: These rooms are subject to availability and may only be available in specific room categories with varying bedding arrangements. Please request this at the time of booking. The Virgin Holidays Special Assistance Team can be contacted by e-mail at special.assistance@virginholidays.com or call us on 0844 557 3998, Monday-Friday 9.00am-5.30pm.

Wheelchair Accessible: fully accessible properties that offer wheelchair adapted rooms with either roll-in shower or bath tub with grab rails. Please note: These rooms are subject to availability and may only be available in specific room categories with varying bedding arrangements. Please request this at the time of booking. The Virgin Holidays Special Assistance Team can be contacted by e-mail at special.assistance@virginholidays.com or call us on 0844 557 3998, Monday-Friday 9.00am-5.30pm.

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Royal Hideaway Playacar

  • What to Expect:
    • 4.5 Location
    • 4.5 Sleep Quality
    • 4.5 Rooms
    • 4.5 Service
    • 4.5 Value
    • 4.5 Cleanliness
  • Traveller Rating:
    • Excellent (1894)
    • Very Good (440)
    • Average (135)
    • Poor (71)
    • Terrible (32)

It's funny to start a good review with a criticism but in some ways it defines how good the hotel is. So my one negative is that we had to wait an extra 15 minutes for our complimentary suite to get...

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5 of 5 stars
Jan 23, 2015 - AlistairPeebles - Basingstoke, United Kingdom

It's funny to start a good review with a criticism but in some ways it defines how good the hotel is. So my one negative is that we had to wait an extra 15 minutes for our complimentary suite to get... Read more changed in after we had already checked out. This allowed us to shower freshen up and get ready for the taxi to cruelly whisk us back to the airport to return home. So there we go the negative is out of the way and on to the good stuff. It's very easy to get to from the airport and with a transfer time of under an hour. There is nothing quite like that feeling after a very long days travel from the UK to be relaxing on a comfy sofa with a glass of sparkling wine whilst checking in. Once in our garden view room we shortly passed out from exhaustion on an incredibly large and comfortable bed. The rooms are spacious with excellent bathroom facilities. During our stay we built up a small collection of chocolates from the housekeeping team who kept our room impeccably clean. In fact everywhere we went there seemed to be people looking after the immaculate resort. The food is fantastic and so are the drinks. Breakfast was very enjoyable with great service from all the team and especially Erick. A minor gripe is that the wine list doesn't have the inclusive wines listed but if you ask it is provided. Certainly the restaurants offer a variety of food so you may find you like one more than another but you have a choice of 6 to dine in. Just make sure you book via your very helpful concierge (Aaron in our case) who will take care of all your needs. We also attended a couple of the shows and whilst the dancing was not quite our cup of tea the circus performance was really good. That said if you like dancing get some of the entertainment team (Elvis) to show you what they can do as that was very impressive! Probably the most important bit of the stay for us was the lounging around the pool to relax and recharge the batteries. This part again is fantastic with a bar and very friendly team to bring drinks and snacks to your table. It's amazing how tasty a grape can be when chilled, soaked in tequila and covered in sugar can be. We also tried out the SPA and enjoyed a very nice 80 minute Swedish massage just to make sure we were fully relaxed. Wow is the simple description to this amazing experience. I'm sure I have missed out lots of things from our 10 day stay in this beautiful resort but if you are considering it then I would say book your stay now. Read less

5 of 5 stars
Jan 21, 2015 - Alynn C - Philadelphia, Pennsylvania

I left the Moon Palace Resort in Cancun where I was for several day for work and joined my husband at the Royal Hideaway in Playa Del Carmen/Playacar. We stayed at the Royal Hideway for 5 days (Jan... Read more 13-18, 2015). I was a bit skeptical of it because I kept being told by the agent at Occidental Vacation Club how fantastic it was supposed to be when I was trying to choose the resort at which we would stay. I thought it might be by Mexico standards. However, this place is amazing by any standards! It's like a large boutique hotel. They are into detail! The service is impeccable. The ambiance, décor, location, entertainment, food, facilities and staff are all excellent! The food is especially great in the specialty restaurants, and we have been to a lot of all-inclusive resorts but have not had a buffet breakfast this good! It is in a gated community of other resorts, villas/homes, vacation homes, condos, etc., and just a few minutes from the pier to take the ferry over to Cozumel which we did for a day. It is also very close to shopping (local and designer selections), including a mall. There are I do not even know how many pools, the beach is soft, white sand, the ocean is clear with many shades of blue and green. We felt safe when outside the resort. We will return to the Royal Hideaway very soon and highly recommend it for your next vacation. William was our personal concierge and he was prenominal at meeting our needs as was the rest of the team. We are members of the Occidental Vacation Club so we received their rate which is discounted on the regular rates. Read less

5 of 5 stars
Jan 20, 2015 - dturovac - Red Bank, New Jersey

Spent six nights and had a fabulous time. This resort is small but lacks nothing. Excellent spa, food, accommodations, and the best staff by far! Rudolfo, at Spices restaurant and our concierge... Read more William were the best! Great beach too!!! Highly recommend this resort. Read less

5 of 5 stars
Jan 19, 2015 - Mitchell B - North Wales, Pennsylvania

I have been to the Riviera Maya several times. The service at the Royal hideaway was amazing. The rooms were great. There are not many rooms with ocean views, but the gardens are fine. The only... Read more problem with my room was a mildew smell. They offered to move me. My daughters room was on the second floor, and was great. The resort has only 200 rooms and feels even smaller.The beach is large, and if you like to walk, it is endless. The two pools are almost always empty of people. I have been to all inclusive in the past, and the food is not great. The food at the Hideaway was fantastic. On a scale of 1 to 5 , I would give it a solid 4 all around. The only buffet was for breakfast, but you have another to order off the menu. The Japanese restaurant had great sushi and sashimi. We were there from January 3rd till the 10th 2015. I would put this on your list to travel to. Read less

5 of 5 stars
Jan 18, 2015 - Karen W

We hesitated to spend the extra to go to this resortbut are so very glad we did! It is divinely peaceful but certainly not boring. The food is gourmet absolutely delicious and with 7... Read more We hesitated to spend the extra to go to this resort...but are so very glad we did! It is divinely peaceful but certainly not boring. The food is gourmet ...absolutely delicious and with 7 restaurants to choose from a huge variety. The service goes above and beyond ...the staff a delight. The rooms are not as large as some we have stayed at but are spacious enough and well designed. The resort itself is elegant and beautifully landscaped. The exterior of the buildings does show a need for some need for minor repairs but I did not think this affected my enjoyment of this wonderful resort. There were activities, a great yoga class, pool aerobics but no loud disturbances. The beach at Playacar is one of the best around 100 yards wide soft white sand...you can walk for miles in each direction...and I did. 1 mile walk down the beach to Playa del Carmen town which is full of shops of all types... We will go back, it was a fabulous week Read less

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