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  • Mon - Fri9:00am - 9:00pm
  • Saturday9:00am - 7:00pm
  • Sunday10:00am - 6:00pm

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At a glance

  • Member of leading hotels of the world
  • Adults only
  • Luxurious health centre and spa
  • A la carte dining

Hotel facilities


Fitness Centre

Internet Access

Wheelchair Friendly



Swimming Pool



Wind Surfing

All Inclusive

Beach Holiday

TripAdvisor Traveller Rating


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Royal Hideaway Playacar

1 of 12 photos

One of the ‘Leading Hotels of the World’, the Royal Hideaway Playacar has a touch of elegance. 2- and 3-storey villas are connected via winding paths and fountains, with each having their own personal concierge to cater for all your needs. Indeed, world-class service is the order of the day at the Royal Hideaway Playacar, together with a range of world-class amenities. These include 3 gorgeous swimming pools, one with an infinity edge, 6 à la carte restaurants and 3 bars. There’s a small fitness centre, 2 floodlit tennis courts and water sports in abundance. A place where service and style come together in such grand fusion so prepare to be pampered..

Where is it?

Overlooking a beautiful stretch of beach and just 5 min from lively Playa del Carmen with its shops, bars and restaurants. Transfer time from Cancun airport: 45 minutes.

Larger Map

Room information

200 rooms and suites situated within 2- and 3-storey villa-style accommodations scattered throughout the resort. All with balcony/terrace, air-conditioning, ceiling fans, satellite TV, complimentry WiFi, audio system with iPod dock and CD. DVD player, alarm/clock radio, telephone, tea/coffee maker, stocked mini-bar, safe, iron and board, and hairdryer. Luxury Rooms with 1 king-size bed or 2 twin beds, sleeping max 3 adults. Wheelchair accessible Luxury Rooms have a roll-in shower and king-size bed (must be requested at time of booking and subject to availability).

Room Upgrade

Luxury Royal Relaxation — with spa gift, Royal Spa experience, massage, facial, pedicure and manicure and Royal night turn-down, sleeping max 3 adults.
Luxury Royal Romance — chocolate covered strawberries, bottle of Moet Champagne and a Royal dinner on the beach, sleeping max 3 adults.
Luxury Royal Luxurious — A bottle of Moet Champagne and a specially prepared lobster dinner, sleeping max 3 adults.
Luxury Royal Memories — A collector’s Edition Royal Hideaway book, a Royal dinner on the beach, a photograph in a classical Mexican frame. Mayan cultural tour (choice between Chichen Itza or Tulum/Xel-Ha), sleeping max 3 adults.
Luxury Ocean View, with partial views of the sea, featuring a basket of fresh fruit upon arrival, with a king-size bed or two queen-size, sleeping max 3 adults.
Luxury Duplex Suite with accommodation set over 2 floors, the first with a living room, on the second the principal bedroom with 1 king size bed. The suite comes with a basket of fresh fruit upon arrival, sleeping max 3 adults.

Eats and drinks

7 restaurants (6 à la carte) and 3 bars, including Las Ventanas (fine cuisine), Palazzo (Italian), Spices (Mexican), Azia (Thai, Sushi bar and Tepanyaki), The Grill and the Club Royale dinner show (once or twice a week depending on hotel occupancy). All restaurants require reservations for dinner. Afternoon tea is served in the main building.

Fun and games

3 swimming pools, 3 relaxation pools, beach club. Newly refurbished fitness centre, newly refurbished Spa and wellness centre*, Jacuzzi. Non-motorised water sports including kayaking, snorkelling, sailing, windsurfing and boogie boards. Introductory scuba-diving clinic in the pool. Floodlit tennis courts, bicycles, table tennis and darts. Shopping arcade, beauty salon*.


Daily and nightly programme of entertainment, shows and activities.

Handy stuff

24-hour room service. Complimentary wireless Internet service throughout the resort. Laundry/dry-cleaning service*. Pool and beach drinks service.

Additional information

*Denotes local charge.

Dress code: In the evening, gentleman are required to wear collared shirts, long trousers and closed shoes for dinner. Jeans only permitted at the Grill & Spices. 

Please Note: Children under 13 years are not permitted.

All Inclusive

All meals, all local beers, soft drinks and premium spirits, house wine by the glass and all activities unless otherwise stated. Stocked mini-bar with water, soft drinks and beer. 

Minimum stay

3 nights.


Wheelchair Accessible: fully accessible properties that offer wheelchair adapted rooms with either roll-in shower or bath tub with grab rails. Please note: These rooms are subject to availability and may only be available in specific room categories with varying bedding arrangements. Please request this at the time of booking. The Virgin Holidays Special Assistance Team can be contacted by e-mail at or call us on 0844 557 3998, Monday-Friday 9.00am-5.30pm.

Wheelchair accessible Luxury Rooms with either 2 double or 1 king-size bed and roll-in shower.

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Royal Hideaway Playacar

  • What to Expect:
    • 4.5 Sleep Quality
    • 4.5 Location
    • 4.5 Rooms
    • 4.5 Service
    • 4.5 Value
    • 4.5 Cleanliness
  • Traveller Rating:
    • Excellent (1807)
    • Very Good (412)
    • Average (131)
    • Poor (66)
    • Terrible (31)

We stayed at the Royal Hideaway for 4 nights in October. This was your standard small all-inclusive resort. It is definitely a four-star property - very beautiful and good service but not luxurious...

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4 of 5 stars
Oct 21, 2014 - PhillyCali - Philadelphia

We stayed at the Royal Hideaway for 4 nights in October. This was your standard small all-inclusive resort. It is definitely a four-star property - very beautiful and good service but not luxurious... Read more along the lines of a Four Seasons, St. Regis, etc. For those of you who have stayed at Sandals properties, I would say this is much nicer than a Sandals. The rooms are big and clean but not everything was in working order (some lightbulbs, a closet). The bed is comfortable. It is really nice that everyone gets a balcony or patio. The way the resort is situated (long instead of wide) there aren't a lot of ocean view rooms. We had a garden view and thought it was great. We were in Villa 22, which is closer to the entrance and further from the pool, but the resort is so small that there really is no "bad" location. At first we wanted to be closer to the pool, but I have a feeling those rooms might get loud. They did not honor our villa request that we made at our booking. They also were strict about check in time, we could not get to our room any earlier. The food is really great for an all-inclusive. Las Ventanas is incredibly creative and cool, and lunch at Spices was better Mexican food than we had when we went into town. Drinks were good too, and better options that your standard sugary blended fare. There are not a lot of organized activities here. This wasn't a problem for us, but some of the big all-inclusives have things to do all day long. Not here. The activities highlight was bingo at 4:30 at the pool - it was really fun! As for the negatives, the resort could definitely use some sprucing up. As mentioned before, there were some things in our room that weren't working, and in general the buildings look like they need some fresh paint, the pillows could be newer, the pools sleeker, everything could just be spiffed up a bit. Additionally, the reservation system with the restaurants is incredibly annoying. We had made our reservations ahead of time through our travel agent, however, she made one on our arrival day at 6 PM. When we got there, we asked to change it to 8, since we arrived at 2, ate lunch and would not be hungry for dinner at 6. They told us there were no reservations at any restaurant in the entire resort available at any time between 7 and 8:30 PM. We complained a lot and finally got a note around 4 that said they made one for us at 8. When we got to the restaurant, it wasn't even full! So, make your reservations ahead of time and be prepared for them to not be very flexible. It's a little ridiculous that you would have trouble eating at an all inclusive resort. All in all, if you are looking for an easy getaway and a smaller resort feel, you will not be disappointed. Read less

5 of 5 stars
Oct 21, 2014 - Doughboy90 - London, United Kingdom

We just wanted to thank everyone at the Royal Hideaway its was Our 2nd time at this hotel and it gets better every time! Already missing Fannys Hendricks & tonics and our Mudslides at the pool! The... Read more food is delicious and the staff can't do enough. If you enjoy finding faults in hotels you stay in then this hotel is like Any other it has some but don't let minor detail put you off staying here! We witnessed maintenance team painting & gardeners gardening! I can honestly say this hotel is busy and things wear out but the all the staff care And they try what more can you ask!! Read less

5 of 5 stars
Oct 20, 2014 - Grainne1987

You get what u pay for, this place was classy and elegant. A relaxing retreat away. We will Definitely be back. Beautiful place and staff very accommodating to all out needs . Quiet and tranquil... Read more place. Not the liveliest of places at the best of times but exactly what we were after. Read less

5 of 5 stars
Oct 20, 2014 - Grainne1987

Myself ans my husband went here on honey moon and was a great choice. Beautiful hotel and a real 5 star service constantly. Food was outstanding and staff couldnt do enough for you. Pool and beach... Read more amazing. We also used spa which was expensive but first class. You really get what you pay for. Beautiful stay with everything you may need in one place. Cant wait to go back. Read less

5 of 5 stars
Oct 20, 2014 - lorij1997 - Boston, Massachusetts

Spent 5 wonderful days at the Royal Hideaway, Playacar. The hotel is adults only and it had a laid back feel. The beach was gorgeous and the service was good. I have been to Playa many times over... Read more the past few years and loved this location... easy to walk into town on the beach and easy to get a cab back :). The rooms were good size, modern & clean. I would absolutely return to this property... may be my go-to for Mexico. Thanks for a wonderful stay! Read less

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