Mexico Holidays

0844 557 4321

Opening Times

  • Mon - Fri9am - 9pm
  • Saturday9am - 7pm
  • Sunday10am - 6pm
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Hotel facilities

Hotel with a barBar

Hotel with a fitness centreFitness Centre

Hotel with internet accessInternet Access

Hotel is wheelchair friendlyWheelchair Friendly

Hotel with sailingSailing

Hotel with scubaScuba

Hotel with a swimming poolSwimming Pool

Hotel with tennisTennis

Hotel with a whirlpoolWhirlpool

Hotel with wind surfingWind Surfing

Hotel with All InclusiveAll Inclusive

Hotel for a Beach HolidayBeach Holiday

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Royal Hideaway Playacar

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One of the ‘Leading Hotels of the World’, the Royal Hideaway Playacar has a touch of elegance. 2- and 3-storey villas are connected via winding paths and fountains, with each having their own personal concierge to cater for all your needs. Indeed, world-class service is the order of the day at the Royal Hideaway Playacar, together with a range of world-class amenities. These include 3 gorgeous swimming pools, one with an infinity edge, 6 à la carte restaurants and 3 bars. There’s a small fitness centre, 2 floodlit tennis courts and water sports in abundance. A place where service and style come together in such grand fusion so prepare to be pampered..

At a glance

  • Member of leading hotels of the world
  • Adults only
  • Luxurious health centre and spa
  • A la carte dining

Where is it?

Overlooking a beautiful stretch of beach and just 5 min from lively Playa del Carmen with its shops, bars and restaurants. Transfer time from Cancun airport: 45 minutes.

Larger Map

Room information

200 rooms and suites situated within 2- and 3-storey villa-style accommodations scattered throughout the resort. All with balcony/terrace, air-conditioning, ceiling fans, satellite TV, complimentry WiFi, audio system with iPod dock and CD. DVD player, alarm/clock radio, telephone, tea/coffee maker, stocked mini-bar, safe, iron and board, and hairdryer. Luxury Rooms with 1 king-size bed or 2 twin beds, sleeping max 3 adults. Wheelchair accessible Luxury Rooms have a roll-in shower and king-size bed (must be requested at time of booking and subject to availability).

Room Upgrade

Luxury Royal Relaxation — with spa gift, Royal Spa experience, massage, facial, pedicure and manicure and Royal night turn-down, sleeping max 3 adults.
Luxury Royal Romance — chocolate covered strawberries, bottle of Moet Champagne and a Royal dinner on the beach, sleeping max 3 adults.
Luxury Royal Luxurious — A bottle of Moet Champagne and a specially prepared lobster dinner, sleeping max 3 adults.
Luxury Royal Memories — A collector’s Edition Royal Hideaway book, a Royal dinner on the beach, a photograph in a classical Mexican frame. Mayan cultural tour (choice between Chichen Itza or Tulum/Xel-Ha), sleeping max 3 adults.
Luxury Ocean View, with partial views of the sea, featuring a basket of fresh fruit upon arrival, with a king-size bed or two queen-size, sleeping max 3 adults.
Luxury Duplex Suite with accommodation set over 2 floors, the first with a living room, on the second the principal bedroom with 1 king size bed. The suite comes with a basket of fresh fruit upon arrival, sleeping max 3 adults.

Eats and drinks

7 restaurants (6 à la carte) and 3 bars, including Las Ventanas (fine cuisine), Palazzo (Italian), Spices (Mexican), Azia (Thai, Sushi bar and Tepanyaki), The Grill and the Club Royale dinner show (once or twice a week depending on hotel occupancy). All restaurants require reservations for dinner. Afternoon tea is served in the main building.

Fun and games

3 swimming pools including 3 relaxation pools, beach club. Newly refurbished fitness centre, newly refurbished Spa and wellness centre*, Jacuzzi. Non-motorised water sports including kayaking, snorkelling, sailing, windsurfing and boogie boards. Introductory scuba-diving clinic in the pool. Floodlit tennis courts, bicycles, table tennis and darts. Shopping arcade, beauty salon*.


Daily and nightly programme of entertainment, shows and activities.

Handy stuff

24-hour room service. Complimentary wireless Internet service throughout the resort. Laundry/dry-cleaning service*. Pool and beach drinks service.

Additional information

*Denotes local charge.

Dress code: In the evening, gentleman are required to wear collared shirts, long trousers and closed shoes for dinner. Jeans only permitted at the Grill & Spices. 

Please Note: Children under 13 years are not permitted.

All Inclusive

All meals, all local beers, soft drinks and premium spirits, house wine by the glass and all activities unless otherwise stated. Stocked mini-bar with water, soft drinks and beer. 

Minimum stay

3 nights.


Wheelchair Accessible: fully accessible properties that offer wheelchair adapted rooms with either roll-in shower or bath tub with grab rails. Please note: These rooms are subject to availability and may only be available in specific room categories with varying bedding arrangements. Please request this at the time of booking. The Virgin Holidays Special Assistance Team can be contacted by e-mail at or call us on 0844 557 3998, Monday-Friday 9.00am-5.30pm.

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Royal Hideaway Playacar

  • What to Expect:
    • 4.5 Location
    • 4.5 Sleep Quality
    • 4.5 Rooms
    • 4.5 Service
    • 4.5 Value
    • 4.5 Cleanliness
  • Traveller Rating:
    • Excellent (2017)
    • Very Good (475)
    • Average (142)
    • Poor (71)
    • Terrible (35)

I have mixed emotions about this resort. The lobby and restaurant areas are gorgeous. The resort is small and the grounds well kept. The rooms and the buildings definitely need some TLC. I felt...

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3 of 5 stars
Apr 23, 2015 - KristynOmaha

I have mixed emotions about this resort. The lobby and restaurant areas are gorgeous. The resort is small and the grounds well kept. The rooms and the buildings definitely need some TLC. I felt... Read more like I was in a different resort when I went from the gorgeous lobby to the neglected buildings that the rooms are in. Our room was dark and overlooked the cart path where the workers hauled all of there food, towels trash ect. It was room 2925, the building itself was neglected, paint peeling off the walls and pillers in the "lobby" area just did not feel like I was in a 5 star resort. The room was clean but small, definitely not anything special. The concierge, Joanna, was awesome. She went above and beyond her duties. Now for the restaurant situation. This was a hugh disappointment for us. My husband and I are on a schedule everyday of our lives, so when we go on vacation, we do not want to have to be somewhere at a certain time everyday. If you want to eat dinner at this resort you MUST have a dinner reservation at one of the restaurants. There are no lunch or evening buffets or anywhere else to get food unless you have a reservation. You can get room service, but it takes quite a while. At lunch they do set up some food by the pool (hamburgers, hotdogs, chicken). At dinner it took so long, it was a 2 to 3 hour ordeal on the nights we had dinner. I saw on other reviews that people raved over the food. We were not able to get any reservations at the Ventanas so I can not comment on that one, the AZIA was awesome, the food was better then I expected, we had the private Japanese style room which was really fun and romantic. Our maître d', Armando, made sure we were well taken care of, I left my phone in the room and he was kind enough to take some pictures of my husband and I on his phone and send them to my email, that was pretty impressive. The Palazzo and spice restaurants were ok, nothing special or over the top. It was food and we were hungry. The "deck" restaurant by the pool is good but plan on spending at least 1 1/2 hours or longer for lunch if they are busy. The music they play at this resort is not upbeat or getting you in the mood for vacation, by the pool for about 2 hours they have a saxophone player everyday. That is not the kind of music I want to listen to when I am laying by the pool. It made me want to sleep. We ended up going down to the beach as I could not take listening to that any longer. The water aerobics at the pool was a good workout and it was fun. The pool area is small and very hard to get a chair. We spent most of our days at the beach but if you want to get a good chair by the pool, you have to be there to reserve one by at least 6:00 AM and make sure you put a personal item such as a book or magazine or shirt or something besides a towel or your chair will be gone when you come back. We love the beach so we spent most of our days there and the beach in this area (playacar) is absolutely gorgeous. This is definitely the best beach area in the playa del Carmen/Rivieria maya area. We had a nice time at this resort but I would not go back. I can stay at the Royal Playa del Carmen for less than I spent here and that resort truly is a 5 star. The restaurant situation and the disrepair of the hotel rooms/buildings are the main reason I would not go back. I just don't like to be on a schedule everyday I am on vacation. Overall it was a nice vacation. I have just stayed at some other spectacular 5 star resorts in the Rivieria Maya, for the same price I paid for this hotel so I am comparing this hotel to those. The Royal Hideaway is one of the nicer resorts in this area of Playa del Carmen (playa car). It is clean and the staff is friendly. I would recommend this resort but not for me. Read less

5 of 5 stars
Apr 23, 2015 - Brad S - Dallas, Texas

The food was much improved from when we 1st came here 2 years go - I think that's largely because we learned to temper our expectations and not to order anything too aggressive. That being said we... Read more had salmon a few times that was excellent, the Asian restaurant served the best dishes we'd eaten the whole trip, and the breakfast buffet is always great. The Grill was the worst of the dining experiences - the wait was way too long, the steak was very low quality and not cooked to order for any of us. NOW for the good stuff - the people are so nice and willing to do anything to make your trip great - the bellboys, waiters, bartenders, servers, concierge, housekeepers, etc. The beach is really big and clean and it's great that it's adults only. Read less

5 of 5 stars
Apr 23, 2015 - TopCatSurrey - Surrey

My wife and I visited the hotel at the end of April 2015 and had the most amazing time. The service was great, the food was excellent and this was the exact break we required. From the yoga by the... Read more pool in the morning, the saxophone player over lunch to the free flowing drinks all day, it really is a place we'll be back to visit again. The Mayan coffee at the daily afternoon tea is highly recommended. The staff are really friendly and seem to be really enjoying their jobs. We stayed in block 25 which is in the centre of the resort which we asked for of one of the recommendations from a review that we had read. It was a great choice some of the other blocks overlook the neighbouring resorts which can be noisy. We also took the advice to rebook our first 2 night dinner reservations which was a great idea unless you want to eat at 10pm. Read less

4 of 5 stars
Apr 22, 2015 - Elly R - Willoughby, Ohio

If you are looking for a small, elegant, and very quite resort for adults only, "where everybody knows your name" this place is for you. Pros: Everyone works there is ready to do anything to make... Read more your experience great. A very quite place, they even they play music at the pool without speakers. Food is excellent in the restaurants, unlike other 5 stars hotels we have been to, where the food is great in buffets but not in the restaurants. Room service is included if you use it. Workers are so pleasant and they work SO HARD Cons: No entertainment in the evening, not so ever, and we were there for 6 days. It is so quite in the evening, you wonder what happened to everyone. No open buffet for dinner, you have to eat at one of the resturant, and dress code and reservation is a must. So you have to make reservation as soon as you arrive, if you can find the time, and resturant you want available. A note of thanks to everyone who works there for being wonderful. Read less

5 of 5 stars
Apr 21, 2015 - LifesATrip77 - Monticello, Minnesota

Fantastic Resort- Very "Royal" feel with décor and service. Small- but intimate- quieter resort- beach was gorgeous. Very romantic. Food was EXCELLENT! I really enjoyed my short stay! Would love... Read more to go back for longer. Shopping across the street- very safe- very clean. Would be wonderful for a vacation or a intimate wedding. Read less

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