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  • Saturday9:00am - 7:00pm
  • Sunday10:00am - 6:00pm

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At a glance

  • Member of leading hotels of the world
  • Adults only
  • Luxurious health centre and spa
  • A la carte dining

Hotel facilities


Fitness Centre

Internet Access

Wheelchair Friendly



Swimming Pool



Wind Surfing

All Inclusive

Beach Holiday

TripAdvisor Traveller Rating


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Royal Hideaway Playacar

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One of the ‘Leading Hotels of the World’, the Royal Hideaway Playacar has a touch of elegance. 2- and 3-storey villas are connected via winding paths and fountains, with each having their own personal concierge to cater for all your needs. Indeed, world-class service is the order of the day at the Royal Hideaway Playacar, together with a range of world-class amenities. These include 3 gorgeous swimming pools, one with an infinity edge, 6 à la carte restaurants and 3 bars. There’s a small fitness centre, 2 floodlit tennis courts and water sports in abundance. A place where service and style come together in such grand fusion so prepare to be pampered..

Where is it?

Overlooking a beautiful stretch of beach and just 5 min from lively Playa del Carmen with its shops, bars and restaurants. Transfer time from Cancun airport: 45 minutes.

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Room information

200 rooms and suites situated within 2- and 3-storey villa-style accommodations scattered throughout the resort. All with balcony/terrace, air-conditioning, ceiling fans, satellite TV, complimentry WiFi, audio system with iPod dock and CD. DVD player, alarm/clock radio, telephone, tea/coffee maker, stocked mini-bar, safe, iron and board, and hairdryer. Luxury Rooms with 1 king-size bed or 2 twin beds, sleeping max 3 adults. Wheelchair accessible Luxury Rooms have a roll-in shower and king-size bed (must be requested at time of booking and subject to availability).

Room Upgrade

Luxury Royal Relaxation — with spa gift, Royal Spa experience, massage, facial, pedicure and manicure and Royal night turn-down, sleeping max 3 adults.
Luxury Royal Romance — chocolate covered strawberries, bottle of Moet Champagne and a Royal dinner on the beach, sleeping max 3 adults.
Luxury Royal Luxurious — A bottle of Moet Champagne and a specially prepared lobster dinner, sleeping max 3 adults.
Luxury Royal Memories — A collector’s Edition Royal Hideaway book, a Royal dinner on the beach, a photograph in a classical Mexican frame. Mayan cultural tour (choice between Chichen Itza or Tulum/Xel-Ha), sleeping max 3 adults.
Luxury Ocean View, with partial views of the sea, featuring a basket of fresh fruit upon arrival, with a king-size bed or two queen-size, sleeping max 3 adults.
Luxury Duplex Suite with accommodation set over 2 floors, the first with a living room, on the second the principal bedroom with 1 king size bed. The suite comes with a basket of fresh fruit upon arrival, sleeping max 3 adults.

Eats and drinks

7 restaurants (6 à la carte) and 3 bars, including Las Ventanas (fine cuisine), Palazzo (Italian), Spices (Mexican), Azia (Thai, Sushi bar and Tepanyaki), The Grill and the Club Royale dinner show (once or twice a week depending on hotel occupancy). All restaurants require reservations for dinner. Afternoon tea is served in the main building.

Fun and games

3 swimming pools, 3 relaxation pools, beach club. Newly refurbished fitness centre, newly refurbished Spa and wellness centre*, Jacuzzi. Non-motorised water sports including kayaking, snorkelling, sailing, windsurfing and boogie boards. Introductory scuba-diving clinic in the pool. Floodlit tennis courts, bicycles, table tennis and darts. Shopping arcade, beauty salon*.


Daily and nightly programme of entertainment, shows and activities.

Handy stuff

24-hour room service. Complimentary wireless Internet service throughout the resort. Laundry/dry-cleaning service*. Pool and beach drinks service.

Additional information

*Denotes local charge.

Dress code: In the evening, gentleman are required to wear collared shirts, long trousers and closed shoes for dinner. Jeans only permitted at the Grill & Spices. 

Please Note: Children under 13 years are not permitted.

All Inclusive

All meals, all local beers, soft drinks and premium spirits, house wine by the glass and all activities unless otherwise stated. Stocked mini-bar with water, soft drinks and beer. 

Minimum stay

3 nights.


Wheelchair Accessible: fully accessible properties that offer wheelchair adapted rooms with either roll-in shower or bath tub with grab rails. Please note: These rooms are subject to availability and may only be available in specific room categories with varying bedding arrangements. Please request this at the time of booking. The Virgin Holidays Special Assistance Team can be contacted by e-mail at or call us on 0844 557 3998, Monday-Friday 9.00am-5.30pm.

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Royal Hideaway Playacar

  • What to Expect:
    • 4.5 Location
    • 4.5 Sleep Quality
    • 4.5 Rooms
    • 4.5 Service
    • 4.5 Value
    • 4.5 Cleanliness
  • Traveller Rating:
    • Excellent (1846)
    • Very Good (422)
    • Average (132)
    • Poor (66)
    • Terrible (31)

I have traveled at great length including every island/destination in the Caribbean. This is our second trip to the Riviera Maya. Honestly, I didn't think anywhere could top the resort we stayed at...

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5 of 5 stars
Nov 22, 2014 - LSTSMT - Glen Gardner, New Jersey, United States

I have traveled at great length including every island/destination in the Caribbean. This is our second trip to the Riviera Maya. Honestly, I didn't think anywhere could top the resort we stayed at... Read more during our last trip here; however, I stand corrected. Royal Hideaway IS most definitely THE LEADING HOTEL OF THE WORLD!! My family own a chain of one of one of the most world renowned Travel Agencies, and I have sold this property countless times, hearing nothing but wonderful reviews and had hoped one day I too would be lucky enough to experience it for myself. Even prior to my arrival the head of Guest Relations reached out to me, not knowing anything about my family's travel agency. She set up our dinner reservations and did her best to accommodate any special requests/occasions we were having/needed. From the moment we arrived we were treated like Royalty. Our Villa Concierge Person "Caser" was one to be reckoned with! Every day our room (which was stunning), was made up with special touches of the utmost class. Every evening out turn down service had an extra special touch with treats of superb candies to Champagne. The food & service in ever restaurant was beyond superb! The Activities staff, especially Elvis & Carlos were beyond wonderful, making every person including ourselves like family. The entire resort was exquisite beyond compare, immaculate & the entire staff treated every guest with elegance beyond measure. Not only can't we wait to return, but this is where we feel will be our home away from home in the future. I cannot begin to thank all of the staff we encountered for all you did to make our stay perfect. We can hardly wait until we can return!! Read less

5 of 5 stars
Nov 22, 2014 - Kewturlock - Turlock, California

My husband and I spent nine days at this lovely resort. I had read reviews for hours before choosing to stay here and so glad we found it. It's a small and relatively quiet resort which made it... Read more perfect for us. We loved the attention to detail and the focus on service. From the time you arrive to check in and are greeted with refreshments, a scented cloth and impeccable service, you know you are going to love it. Our room was perfect. We loved the comfortable bed, the jetted tub, the double sinks and the shower. Having a balcony to sit on and look at the garden was also greatly enjoyed. We discovered it was best to arrive for breakfast before 8. The one morning we got there after 8, we had a wait. All the other days, we were able to be seated immediately if we did not care if it was inside or outside. The buffet has a wonderful selection of food and we enjoyed also having eggs or omelets just the way we liked them. We thought the coffee too weak, so fixed that by ordering espressos and a pot of hot watar to make it just the way we liked it. They were happy to accomodate us. Another advantage to getting up before 8 was getting one of the beach beds. There are some reserved but always some that we could find and settle into for the day. We spent most days there. We followed other travellers suggestion of booking our first two meals ahead of time and that worked wel. However, when we got there, we decided to wait a day or two to book our last night. That was a mistake. We had to eat at Spices and it's not our kind of food. We are not big fans of Mexican food and it was heavy in seasoning which we don't enjoy. We should have booked more nights at Las Ventanas ahead of time because we were only able to have one meal there other than Chef's Table. We got two nights at Palazzo. The second night we got a table on the terrace and were delighted with the view. The Chef's Table was a highlight. We were the only two so we got spoiled with attention. Ismail was our chef and she was delightful. We had some of the best food we willl have this side of heaven. The Fois Gras was amazing and we feel lucky to have our first taste prepared by her. If you ove gourmet food and presentation then you should take this in. Las Ventanas as a restaurant did a wonderful job with the regular restaurant also. It was our definite favorite. We also enjoyed Azia and we were glad we chose it for our first meal since we were coming from Pacific time and not that hungry. We were able to eat light with the sushi and spring rolls. One night we booked the Hibachi table. We enjoyed meeting other guests and the pageantry of the food preparaation but it wasn't our favorite meal. Our one venture out from the resort was to rent a car to go to Tulum. We loved it! If you want a quiet beach -- this is where to find it. Our concierge, Daniel, had given us some tips about where to park and how to access the beach. It worked well. The small hotels south of Tulum are okay with you using their chairs if you purchase drinks. Then you can just relax on the quietest beach you can imagine. We walked down to a beach restaurant we were advised to try by the friendly tourists we met. It was delivious food. We decided on our next visit to spend at least a few days in Tulum and enjjoy the quiet. Because these hotels are not all inclusive resorts, we will have to buy our own food and drinks and have been warned it will cost the same as the resort. The trade off for quiet beaches wil be worth it, we think. But we don't want to completely give up the service and food of Royal Hideaway so we are thinking both places will be perfect. Our one mistake was trying to do this and the Cenotes on the same day. We didn't get to the Cenote in time to get a guide, so we decided to save it for our next trip as a reason to return. We heard it is an amazing way to spend a day. It was wonderful having a Concierge for each building. Our building had 12 rooms and one concierge for all of us. It is wonderful having a person to help you solve problems and answer questions. We only had rain one afternoon and it was a nice way to spend time watching the rain and getting room service. We tried high tea and it wasn't our "cup of tea" You have to like the kind of salty and sweet bites that come with the tea. It was nice to know it was there for those who enjoy it. Leaving was our saddest day. We loved the weather, the beautiful beach, the accomodations and the service and we are already planning a trip next year. Read less

5 of 5 stars
Nov 22, 2014 - Julie D - Santa Barbara, California

My girlfriends and I stayed at the Royal Hideaway for a birthday celebration and in my opinion, the resort provided a great experience - especially for the price! The rooms are modern and... Read more comfortable, the property is well maintained and beautiful, the staff was incredibly accommodating and so helpful, and for an all-inclusive resort, I thought the food was really great -The Asian restaurant was one of our favorites - be sure not to miss it! I always enjoyed the breakfast buffet on the top floor of Spices - Nice variety; good quality food, room service was fast and the menu was fairly extensive and eating by the pool was a fun treat! The only problem I had with any of the service we received during our entire stay was making reservations at the restaurants on the property. Because we didn't ever think ahead enough in advance, we were never able to get reservations before 9pm. Even when we did try to make reservations 24 hours in advance, we still didn't have much luck. From what I now understand, we should have made all of our reservations FAR in advance for any time availability before 8pm. As it was, we never were able to eat before 9pm - Too late for our preference. This was unacceptable to most of our party, but not a deal breaker for me. If this is a concern, I would suggest making reservations immediately upon your arrival, even if you're not sure you will eat on site. As a side note and to gush about the staff a little more - I shared a room with a friend who was celebrating her birthday. We came back to the room after a day of sun and fun to find her room decorated with balloons - a very nice touch indeed! Read less

5 of 5 stars
Nov 20, 2014 - Alejandro A - El Paso, Texas

Best Resort in Playacar Best in Playa del Carmen!!!' Everything is perfect.. Amazing Food Staff Service and Scenery!' Just Perfect!' Can't wait to get Back!!! for the 3rd... Read more Best Resort in Playacar... Best in Playa del Carmen!!!' Everything is perfect.. Amazing Food... Staff... Service... and Scenery!' Just Perfect!' Can't wait to get Back!!! for the 3rd time!!!' Visited December 2013 Read less

5 of 5 stars
Nov 19, 2014 - Roxanne O - Calgary, Canada

This is my 3rd time in Mexico, stayed at this Royal Hideaway Resort from Nov 13-18, 2014 and it was a great experience. This is an incentive trip from our company ;-) so there's about 75 people from... Read more different cities and states Both from US and Canada. There's a couple of things I can say: Pros: - beautiful rooms (we got the room 2224), this is by far the best unit i've been (compared to Hacienda Tres Rios and Grand Bahia Principe Tulum), this is newer, has bigger washroom, jacuzzi tub, loved the 2 robes for couple, slippers, bigger balcony, secured locked, the rooms were cleaned really good, standing showers, 2 sinks, fridge, in short it's very good rooms - i love the room service, faster, about 15-30 minutes, if it's busier, less than an hour. - quiet resort, good for honeymooners, - beautiful beach, more than enough beach chairs for everyone, not crowded - more swimming pools, some pool are really private, no limitation for beach towels, i remembered in Grand Bahia, you need a card to give to get 1 towel - don't have any bracelet to wear, everyone is equal, all inclusive - you can rent free dvd movies - food is awesome - free wifi whether you're in the room, lobby, and beach. i was able to post online daily. haha - love the view at The Deck during the day - staff is very helpful, friendly, accommodating, and we have concierge in each villa which is very helpful - i love that they have high tea area from 4 PM -5:30 PM, someone is playing music for you in the background, gave you dessert, it's very romantic and relaxing - i love that it's not crowded, we can get our own gazebo without problem - games are fun too - volleyball, bingo, pingpong, pool aerobics, etc. - i went to their gym and spa room, looks amazing, great dry sauna and steam - we didn't get a chance to have a massage this time, unlike with the 2x we came to Mexico, but i've talked to 3 of my friends that got their massage that time, said it was the best massage and they loved it! - the resort itself is clean, amazing, and beautiful - even at the beach, the staff are very helpful and fast - I've talked to other guests in the resorts and they said it's their 8th time on this Resort, which tells me they have great experience ;-) - i like Las Ventannas and Azia restaurant Hibachi Grill, luxurious restaurants, you get to dress up nicely.. this can be good or not coz they have dress code - although there's many of us that came, they did amazing handling all our requests - near the market 5th avenue, less than 10 min ride, you can actually walk from the resort to the market about 20 mins. Cons - - depending on how you look at it, but this resort is really for relaxing, not a lot of entertainments at night, compared to different resort, i love the one we stayed last Feb 2014 at Grand Bahia Principe Tulum bcoz they have nightly shows like Elvis Presley, Dancing, Magic Show, Michael Jackson, etc.. so each night that we were there, we are not bored at that resort, but for Royal Hideaway, after dinner, there's not much to do, out of 5 nights we stayed there, we just had 1 karaoke night and 1 dance night at the same bar.. so really most of us in a group, doesnt know what to do. some had to go out of the resort at 11 pm to go somewhere to have more parties. So if you're looking for entertainment nightly, this is not the resort for you. - only 1 buffet Spices during breakfast and 1 alacarte during breakfast (the grill/the Deck), for lunch, only 2 restaurants are open Spices and The Grill and sometimes they have another lunch location at the pool area for grilled fish, etc which is awesome. although there's a lot of alacarte dinners in this resort which i like, there's about 5 restaurants during night time you can choose from Azia, Las Ventannas, Palazzo, Spices, and The Grill, I think it's best if they can add more variety during morning and lunch. But the best part is there's room service also. Unlike with other resorts, they don't have International buffets. - some restaurants are slow but not really a big deal if you can wait - no shuttle transfers from the airport and to the airport - 45 minutes from the airport Will I go back? Yes definitely just to relax and unwind. Thanks Royal Hideaway! Read less

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