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Open today: 9:00am - 9:00pm

Other days
  • Mon - Fri9:00am - 9:00pm
  • Saturday9:00am - 7:00pm
  • Sunday10:00am - 6:00pm
  • Good Friday10:00am - 7:00pm
  • Easter Day10:00am - 4:00pm
  • Easter Monday10:00am - 7:00pm
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At a glance

  • Member of leading hotels of the world
  • Adults only
  • Luxurious health centre and spa
  • A la carte dining

Hotel facilities

Bar

Fitness Centre

Internet Access

Wheelchair Friendly

Sailing

Scuba

Swimming Pool

Tennis

Whirlpool

All Inclusive

Beach Holiday

TripAdvisor Traveller Rating

4.5

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Royal Hideaway Playacar

1 of 12 photos
WEATHER HERE

One of the ‘Leading Hotels of the World’, the Royal Hideaway Playacar has a touch of elegance. 2- and 3-storey villas are connected via winding paths and fountains, with each having their own personal concierge to cater for all your needs. Indeed, world-class service is the order of the day at the Royal, together with a range of world-class amenities. These include 3 gorgeous swimming pools, one with an infinity edge, 6 à la carte restaurants and 3 bars. There’s a small fitness centre, 2 floodlit tennis courts and water sports in abundance. A place where service and style come together in such grand fusion so prepare to be pampered..

Where is it?

Overlooking a beautiful stretch of beach and just 5 min from lively Playa del Carmen with its shops, bars and restaurants. Transfer time from Cancun airport: 45 minutes.

Room information

200 rooms and suites situated within 2- and 3-storey villa-style accommodations scattered throughout the resort. All with balcony/terrace, air-conditioning, ceiling fans, satellite TV, audio system with iPod dock and CD. DVD player, alarm/clock radio, telephone, tea/coffee maker, stocked mini-bar, safe, iron and board, and hairdryer. Luxury Rooms with 1 king-size bed or 2 twin beds, sleeping max 3 adults.

Room Upgrade

Luxury Royal Relaxation — with spa gift, Royal Spa experience, massage, facial, pedicure and manicure and Royal night turn-down.

Luxury Royal Luxurious — A bottle of Moet Champagne and a specially prepared lobster dinner.

Luxury Royal Romance — chocolate covered strawberries, bottle of Moet Champagne and a Royal dinner on the beach.

Luxury Royal Memories — A collector’s Edition Royal Hideaway book, a Royal dinner on the beach, a photograph in a classical Mexican frame. Mayan cultural tour (choice between Chichen Itza or Tulum/Xel-Ha).

Eats and drinks

5 restaurants and 3 lounges, including Las Ventanas (fine cuisine), Palazzo (Italian), Spices (Mexican), Azia (Thai, Sushi bar and Tepanyaki), The Grill and the Club Royale dinner show (once or twice a week depending on hotel occupancy). All restaurants require reservations for dinner. Afternoon tea is served in the main building.

Fun and games

3 swimming pools, 3 relaxation pools, beach club. Newly refurbished fitness centre, newly refurbished Spa*, Jacuzzi. Non-motorised water sports including kayaking, snorkelling, sailing, windsurfing and boogie boards. Introductory scuba-diving clinic in the pool. Floodlit tennis courts, bicycles, table tennis and darts. Shopping arcade, beauty salon*.

Entertainment

Daily and nightly programme of entertainment, shows and activities.

Handy stuff

24-hour room service. Complimentary wireless Internet service throughout the resort. Laundry/dry-cleaning service*. Pool and beach drinks service.

Additional information

*Denotes local charge.

Dress code: In the evening, gentleman are required to wear collared shirts, long trousers and closed shoes for dinner. Jeans only permitted at the Grill & Spices. 

Please Note: Children under 13 years are not permitted.

All Inclusive

All meals, all local beers, soft drinks and premium spirits, house wine by the glass and all activities unless otherwise stated. Stocked mini-bar with water, soft drinks and beer. 

Accessibility

Wheelchair accessible Luxury Rooms with either 2 double or 1 king-size bed and roll-in shower.

Wheelchair accessible Luxury Rooms with either 2 double or 1 king-size bed and roll-in shower.

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Royal Hideaway Playacar

  • What to Expect:
    • 4.5 based on 1565 reviews Location
    • 4.5 based on 1740 reviews Rooms
    • 4.5 based on 1784 reviews Service
    • 4.5 based on 1772 reviews Value
    • 4.5 based on 1782 reviews Cleanliness
  • Traveller Rating:
    • Excellent (1591)
    • Very Good (375)
    • Average (123)
    • Poor (60)
    • Terrible (28)

We just returned from my daughter and son-in-law’s wedding at The Royal Hideaway. The event and the entire weekend exceeded our expectations due to the fabulous staff. Karina Tagliarini, the...

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5 of 5 stars
Apr 18, 2014 - Roslyn W -

We just returned from my daughter and son-in-law’s wedding at The Royal Hideaway. The event and the entire weekend exceeded our expectations due to the fabulous staff. Karina Tagliarini, the... Read more wedding coordinator, is professional, caring and dedicated. She answered all of my numerous emails promptly, arranged meetings with various vendors, reassured me during my anxious moments and offered creative input that helped make it a memorable wedding weekend. I admit to being a Type A personality. My husband and I have a film production background so, we are very detailed oriented. Karina not only planned the wedding for 80 guests, she also coordinated the rehearsal dinner the night before for all of my guests. Most of my guests arrived a few days prior to the wedding, and Karina made certain that all of their needs were met. Karina also put together an incredible “Dream Team.” Cecilia Avellaneda from Alquimia Events was fantastic! I had very high expectations regarding the decor and she worked tirelessly to make certain that I was not disappointed. She advised me on how to get the most value without sacrificing the look I wanted to achieve. Again, she answered all my many emails promptly, met with me on a several occasions to go over details for the rehearsal dinner and the wedding. Joann Santa Ana from Mannia provided the MC, Luis Garcia, who was terrific. He kept the crowd dancing for the wedding and the after party. Again, Joann was available for meetings and patiently answered all of my many emails. Martinna Carrino, from The Best Moments, provided 2 teams of skilled hair and make-up stylists for the bride, bridesmaids, and me. Everyone loved their hair and make up for the wedding (not an easy feat for a group of jaded New Yorkers). Thank you Zoe, Alex, Natasha and Alexandra. During the entire wedding week, my guests commented on the friendliness of the staff, the beauty of the surroundings, and the quality of the food. The beach was pristine and beach chaises were always available. The staff takes great pride in their attention to detail and to meeting the needs of their guests. I truly will miss my Royal Hideaway “family”. Again, Karina and Cecilia thank you for going above and beyond to fulfill my expectations. I am certain that my husband and I will be returning to The Royal Hideaway. Read less

5 of 5 stars
Apr 17, 2014 - Jay F - Austin, Texas

My wife and I celebrated her 40th Birthday at the Royal Hideaway, and once again, All the Staff and accomodations were Wonderful! The Villas are somewhat dated, and need some slight upgrades, but... Read more the entire experience with the Staff, Food, and phenominal Beach location makes up the difference! I'll start by stating that the service from our Concierge's in the Villa (Freda and Antonio) was absolutely EXCEPTIONAL when they decorated the room with Balloons and Streamers for my wife's Birthday and made special reservations and accomodations throughout the week to celebrate each day, along with the Main Lobby Concierge's Monica Munoz, Erick, and Roberto, provided us with unparallelled service and additional accomodations! The Activities folks comprised of Carlos, Elvis, David, Sergio and Iveth, kept us entertained the entire trip, and they should all be highly commended for being such a WONDERFULLY Talented group~GREAT JOB Guys!! The Las Ventenas Bar/Restaurant was our Favorite, and Benjamin and Fernando provided OUTSTANDING service/drinks each night, which exceeded our expectations! Genero and Luis at the Grill Bar were our servers, and both would go out of their way to bring us the excellent food/drinks poolside and at the Beach, and the SUPERB Bellstaff of Manuel, Marcos, and Alvaro were absolutely the BEST at their respective positions-Even the our Maid service (Miss Fara) was beyond EXCELLENT~THANKS SO MUCH to ALL of YOU!! We've been twice to the Royal Hideaway, and will continue to come back each year, simply because of the FABULOUS Staff, Food, Entertainment, and BEAUTIFUL Beach and Ocean, it's truly a Heavenly experience!! JP and Dee Fowler Read less

5 of 5 stars
Apr 16, 2014 - G0rd0e - Mendocino, California

We spent our spring break at this wonderful hotel. We have stayed at other five star all inclusives, including Zoetry and Excellence Playa Mujeres, but Royal Hideaway is a new favorite due to its... Read more fantastic location--the beach is phenomenal, it is within walking distance to town, and there is a golf course across the street. We were also impressed with the beautiful hotel grounds and great service. Specifically, we were incredibly impressed by our villa concierege, Delia, who was wonderful about taking care of our every request and even attending to things for us that we did not think of--she is fantastic! We also really enjoyed the activities staff--Elvis, Carlos, and the rest of the crew were always friendly and fun. There are some downsides to every resort--this hotel is older so the rooms are not as spacious or updated--but the positives far outweigh any negatives here. I hope to return. Read less

2 of 5 stars
Apr 16, 2014 - Stephane_Ahern - Montreal, Quebec, Canada

It is a nice hotel, but not very lively. It is located close to Playa Del Carmen so close that your view is one of the city at night. It was once a 5 diamands AAA hotel, but that... Read more It is a nice hotel, but not very lively. It is located close to Playa Del Carmen... so close that your view is one of the city at night. It was once a 5 diamands AAA hotel, but that recommandation vanished away in 2011. It a regular hotel... with very limited ressources. Food is cool at the resto bar. Hope to have place in restaurant, if not, you have no other options. Rooms are small, have not been renovated for a while Sound isolation is poor to horrible, at least in bloc 31. Je voyage souvent, et je me suis permis plusieurs sorties dans moult étoiles des Relais et Châteaux et des 5 diamands. On m'avait vendu un service de Roi; des chambres de roi... et de belles installations... La piscine est petite. Le service bien ordinaire. L'accueil est acceptable, mais bien ordinaire. Attention ... le prix n'est pas ordinaire. Le service d'alcool ferme à 1h00 AM. Les vins inclus sont plutôt ordinaires. La plage doit avoir tout au plus 200 mètres. Au final, for décevant. Read less

5 of 5 stars
Apr 15, 2014 - Rachel W - Philadelphia, Pennsylvania

My boyfriend & I just returned from 6 days at Royal Hideaway, our second visit - we were there for 5 days last April. I honestly can't say enough great thinks about this resortit is truly... Read more My boyfriend & I just returned from 6 days at Royal Hideaway, our second visit - we were there for 5 days last April. I honestly can't say enough great thinks about this resort...it is truly paradise, and there is not one thing I dislike about this place. The resort is beautiful, the ground are immaculate, and the beaches are soft and clean and there is never a shortage of chairs at the beach. The staff is incredible. The pool staff, led by Sergio, Carlos, and David were even more wonderful than those at our last visit. They made activities fun and we were really sad to say goobye to everyone on our last day. The food is AMAZING at this resort. Every restaurant has incredible food, with incredible service. Las Ventanas is out of this world. Even the food at lunch, whether you dine in or it's delivered to the pool, is incredible. We didn't eat one thing we disliked. At breakfast, the buffet is clean and food is awesome. Carlos, the head omelette maker was so nice and made me feel like we were old friends. There was a wedding on the Saturday night that we were there, and it was so beautiful it made me want to get married there. We can't wait to return for our third visit - we will never go to any other all-inclusive. This place is like home, but in paradise! Read less

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