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Open today: 9:00am - 9:00pm

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  • Mon - Fri9:00am - 9:00pm
  • Saturday9:00am - 7:00pm
  • Sunday10:00am - 6:00pm
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At a glance

  • Member of leading hotels of the world
  • Adults only
  • Luxurious health centre and spa
  • A la carte dining

Hotel facilities

Bar

Fitness Centre

Internet Access

Wheelchair Friendly

Sailing

Scuba

Swimming Pool

Tennis

Whirlpool

All Inclusive

Beach Holiday

TripAdvisor Traveller Rating

4.5

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Royal Hideaway Playacar

1 of 12 photos
WEATHER HERE

One of the ‘Leading Hotels of the World’, the Royal Hideaway Playacar has a touch of elegance. 2- and 3-storey villas are connected via winding paths and fountains, with each having their own personal concierge to cater for all your needs. Indeed, world-class service is the order of the day at the Royal, together with a range of world-class amenities. These include 3 gorgeous swimming pools, one with an infinity edge, 6 à la carte restaurants and 3 bars. There’s a small fitness centre, 2 floodlit tennis courts and water sports in abundance. A place where service and style come together in such grand fusion so prepare to be pampered..

Where is it?

Overlooking a beautiful stretch of beach and just 5 min from lively Playa del Carmen with its shops, bars and restaurants. Transfer time from Cancun airport: 45 minutes.

Room information

200 rooms and suites situated within 2- and 3-storey villa-style accommodations scattered throughout the resort. All with balcony/terrace, air-conditioning, ceiling fans, satellite TV, audio system with iPod dock and CD. DVD player, alarm/clock radio, telephone, tea/coffee maker, stocked mini-bar, safe, iron and board, and hairdryer. Luxury Rooms with 1 king-size bed or 2 twin beds, sleeping max 3 adults.

Room Upgrade

Luxury Royal Relaxation — with spa gift, Royal Spa experience, massage, facial, pedicure and manicure and Royal night turn-down.

Luxury Royal Luxurious — A bottle of Moet Champagne and a specially prepared lobster dinner.

Luxury Royal Romance — chocolate covered strawberries, bottle of Moet Champagne and a Royal dinner on the beach.

Luxury Royal Memories — A collector’s Edition Royal Hideaway book, a Royal dinner on the beach, a photograph in a classical Mexican frame. Mayan cultural tour (choice between Chichen Itza or Tulum/Xel-Ha).

Eats and drinks

5 restaurants and 3 lounges, including Las Ventanas (fine cuisine), Palazzo (Italian), Spices (Mexican), Azia (Thai, Sushi bar and Tepanyaki), The Grill and the Club Royale dinner show (once or twice a week depending on hotel occupancy). All restaurants require reservations for dinner. Afternoon tea is served in the main building.

Fun and games

3 swimming pools, 3 relaxation pools, beach club. Newly refurbished fitness centre, newly refurbished Spa*, Jacuzzi. Non-motorised water sports including kayaking, snorkelling, sailing, windsurfing and boogie boards. Introductory scuba-diving clinic in the pool. Floodlit tennis courts, bicycles, table tennis and darts. Shopping arcade, beauty salon*.

Entertainment

Daily and nightly programme of entertainment, shows and activities.

Handy stuff

24-hour room service. Complimentary wireless Internet service throughout the resort. Laundry/dry-cleaning service*. Pool and beach drinks service.

Additional information

*Denotes local charge.

Dress code: In the evening, gentleman are required to wear collared shirts, long trousers and closed shoes for dinner. Jeans only permitted at the Grill & Spices. 

Please Note: Children under 13 years are not permitted.

All Inclusive

All meals, all local beers, soft drinks and premium spirits, house wine by the glass and all activities unless otherwise stated. Stocked mini-bar with water, soft drinks and beer. 

Accessibility

Wheelchair accessible Luxury Rooms with either 2 double or 1 king-size bed and roll-in shower.

Wheelchair accessible Luxury Rooms with either 2 double or 1 king-size bed and roll-in shower.

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Royal Hideaway Playacar

  • What to Expect:
    • 4.5 based on 1565 reviews Location
    • 4.5 based on 1740 reviews Rooms
    • 4.5 based on 1784 reviews Service
    • 4.5 based on 1772 reviews Value
    • 4.5 based on 1782 reviews Cleanliness
  • Traveller Rating:
    • Excellent (1595)
    • Very Good (375)
    • Average (123)
    • Poor (61)
    • Terrible (28)

We recently returned from a superb 16 night holiday staying at the Occidental Grand Xcaret and on our final evening we where treated to a wonderful culinary experience at the sister hotel the Royal...

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5 of 5 stars
Apr 23, 2014 - Simon F - Wimborne Minster, United Kingdom

We recently returned from a superb 16 night holiday staying at the Occidental Grand Xcaret and on our final evening we where treated to a wonderful culinary experience at the sister hotel the Royal... Read more Hideaway whilst our grown up children enjoyed the night life of Playa Del Carmen . We were greeted on arrival by Lorenzo the charming manager who showed us to the cocktail bar for a pre meal aperitif . We where then taken to a private dining room with a glass wall looking directly into the kitchen with a video screen so we could see in detail the amazing attention to detail for every course. There then followed a most amazing evening comprising a tasting menu of 12 courses each served with complimenting wines . The enthusiasm of the head chef Senor Eugenio Villafana was clear to see , a man who loves his work and is clearly at the top of his game , he mentioned he had trained under Michelle Roux at the Waterside in Bray , UK . I had not realised such fine dining would be available outside of London , Paris or New York . Our group of 5 throughly enjoyed the experience and would strongly recommend ii if you are staying in PDC . Read less

5 of 5 stars
Apr 22, 2014 - ISLANDCHEZ - FLYING HILLS, PA

We spent a week at the Royal Hideaway for our anniversary in November. The hotel was not as crisp and brand spanking new as some of the other resorts in the area, but it was still very clean... Read more , comfortable and welcoming. Check-in was quick, easy, and courteous.We were greeted with champagne and chocolate covered strawberries in our room to celebrate our anniversary. We had a nice comfy king-sized bed and jacuzzi tub, and free wi-fi. Our concierge Eduardo took good care of us with reservations and setting us up with the outdoor hot tub jaccuzzi swimming pool at exactly the time we requested. Made dinner reservations for the first 4 nights via the internet before we arrived, which was very nice and seldom occurs at other resorts. Food was very good, service was spectacular, awesome tequila selection (including La Pinta, Centenario, and Herradura) and other top shelf spirits. Beautiful beach, with excellent service on the beach. Alberto, our favorite waiter from breakfast, took care of us with drinks on the beach, before even requesting refills, and provided excellent service again at the pool (cashews included),,,,, After a short time, everyone knows you by name. The hotel is a short walk to town. We had dinner at La Mission. Excellent, get the coconut shrimp. The lobster was a good value and delicious. There is some night life at the hotel. The Elvis show and the reggae band were very good. They could use a bigger venue. This is not a place for late night partiers. They have a business center, where you can check in for your flight home and print your boarding passes. {this was a big deal for my husband}, When we got to the Cancun airport, their computer system was down, and we had boarding passes, while others had to wait for handwritten boarding passes on Usairways. The afternoon tea is very nice. We would return again, our only complaint was that we had some rain that week, which is no fault of the hotel. This is an elegant, relaxing resort. No complaints. We will return. Read less

5 of 5 stars
Apr 22, 2014 - Shirley M - North Vancouver, Canada

My husband and I just came back form an amazing stay at the Royal Hideaway Playacar Resort. Upon our arrival the staff took care of us extremely well, serving us champagne as we were checking in... Read more . Our first room was on the main floor of the villa, after 1 night of sleep there, we asked to change room as we were awake by a noise our AC was making during the night. Our wonderful concierge took care of it ride away and within a couple of hours he had our luggages moved to another villa. He was very fast and even apologised for the disturbance. It is safe to say that this little trouble did not disturb our vacation in any away. We had our new concierge (Juan Louis) dropping our new room keys as we were relaxing on the beach. The resort is well kept up to date (workers on site to make sure everything is maintained), fancy and clean. The staff was just exceptional. From the moment we arrived until we left we were served like "kings and queens" by the staff. Meeting all our needs and desires. The room service and cleaning staff did an amazing job several times daily to make sure we had everything we needed in our room (such as re-stocking bottles of water, juices and more). Whenever we called our room service, we were always served very fast and well. The staff also made sure to remember our names upon calling from the room, even though it was not a big thing, you do feel appreciated and rememebered. The food was just superb, with different dinning options to choose from. Our dinners were just delightful, we dressed up accordingly and truly enjoyed it. The beach was just sublime and very clean. We also tried all the different swimming pools around the resort some more private than other. The experience was overall just amazing and exceeded our expectations. I am sure that my husband and I will be returning to the Royal Hideaway Playacar. We would like to thanks all the staff for this amazing and unforgettable stay. Read less

5 of 5 stars
Apr 22, 2014 - Beardsleys - Dorset, England

We were treated to a dinner here with friends to celebrate my husbands birthday. A superb place to be treated in!!! A spectacular and incredibly luxurious hotel with similarly delightful staff. The... Read more General Manager Lorenzo greeted us and guided us around the gorgeous bars and restaurants. We were entertained at the Chef’s Table – the Chef being Eugenio Villafana - and woweee what a table!! We dined in an air conditioned dining room, just at the end of the kitchen, with a glass wall so that we could see our food being prepared by Chef’s team in front of our eyes. Eugenio eloquently and lovingly described every dish to us and guided us as to how to appreciate the different tastes. We were served with an amazing 12 courses (yes 12!!) each one as colourful and tasteful as the one before – crocodile and chick pea curry, blue cheese ice-cream, black forest stew for example. All of the food was locally sourced, fresh, made from scratch and served in tiny, exquisite mouthfuls. Chef Eugenio also advised on the nutritional value of the ingredients, some courses vegan, some vegetarian. Sommelier Jose advised us on wines with each course and taught us the provenance of each one. The waiter Luis and the team of waiters looked after us beautifully. The finale – a hand made chocolate island – this incredible team of chefs have quite literally made the chocolate themselves from scratch - was so beautiful as to look like something from Disney – yet it was all edible and somewhere beyond delicious. A truly memorable experience for us all that we will treasure in our hearts. Read less

2 of 5 stars
Apr 21, 2014 - acrdesmet - Ann Arbor, Michigan

We have given more than 220 days of business to this resort over 10 years. We have recommended it to our friends, family, and business associates. We have learned how to work with the "system" at... Read more RH for making dinner reservations, scheduling private transfers, and getting requests met so that we have the best vacations possible. We have chosen to acknowledge the best aspects of this resort like exceptional food quality and service, wonderful staff/employees, perfect beach environment, and adults only, relaxed/quiet atmosphere, rather than focus on some of the problems the resort struggles with like check-in procedures and room conditions and locations, and occasional staff who are not empowered to help guests. During our recent stay at RH, we had excellent food and beverage service EVERY restaurant meal and room service delivery. The beach was GORGEOUS as always. The staff was fantastic. Our room had been slightly updated with new railings and paint on the balcony. At the end of our visit, a large wedding party and fraternity reunion arrived. It completely changed the atmosphere and quality of service at the resort. An afternoon at the beach was ruined for many guests by the wedding/fraternity group who were poorly behaved with drinking games, profanity, and insults to polite guests requesting that they simply keep the noise down and the language appropriate. Resort management was on site at the beach to speak with MANY non-party guests who were upset. Management repeatedly used the phrase "someone is paying alot of money for this group to be here so there's nothing we can do" . At check-in, all guest sign an agreement that they will adhere to resort rules for the safety and enjoyment of all guests. This agreement clearly did not apply to this large group because "someone was paying alot of money for the group to be here so there's nothing they could do". The resort staff were stretched thin trying to keep up the bar and food service to the large group. Doors slammed and people yelled many times in the late night hours when party guests returned to the villas. The next day, pools were closed at 1:30 for all guests so the resort could prepare for the wedding that didn't take place until 6 or 6:30 p.m.. Areas of the beach were closed and guests were asked to move or relocate so that they could make room for the wedding equipment. Food and beverage service from The Deck was limited. Had this been our first day on the resort, we would have checked-out. Service that day was terrible all over the resort because of the number of staff who were required to put the event together. The pool-side music from the reception played until 11:30/12:00ish. Anyone with rooms in the villas closest the pool were effected. We read a TripAdvisor post a number of months ago from a repeat guest of RH who encountered a large corporate group that took over the resort and the guest felt the company group received preferential treatment while other guests were under-served and under appreciated. I dismissed that review at the time because we couldn't believe, based on our personal experience from so many trips, that RH management would allow one group of guests to take priority over other guests - it's a small resort that provides intimate service to each guest. We were so wrong. I wish we had heeded their warning and asked about large corporate companies or wedding parties planned in the hotel during the dates of our stay BEFORE we booked. I hope future guests will remember to get this information before you book. The resort is not the same when occupied by large groups. Both of the events (I think Rehearsal Dinner at the Spa pool and the Wedding/Reception) were beautifully decorated. The events coordinators should be proud. It's clear from the parent's review earlier in the week that they were happy - they should be since "they paid alot of money for the group to be there" as recognized by the RH staff repeatedly. I would totally recommend that anyone considering a destination wedding in Playacar consider Royal Hideaway. From what we witnessed, your group can expect to have full run of the resort with no limitations on services or behavior. We were asked to review our stay through the Occidental company survey. We made sure they understood that we were very happy AGAIN with much of our stay, but the decisions and communications by the RH management about "someone paid alot of money for this group to be here" were enough for us to consider taking our business elsewhere. They responded with, "sorry we did not meet your expectations; we'll look forward to serving you in the future". No. We have already cancelled our July and November stay at RH and have retracted a recommendation we made to a business group that RH was the place to go for a quiet, relaxed destination for adults. We hope that the wedding party and fraternity reunion guests were so well treated that they will give the Royal Hideaway lots of business in the future. Our family/friends will no longer patronize RH or Occidental resort brands because of the way management at RH handled guests of the resort who were not part of the large wedding/fraternity group. Read less

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