Mexico Holidays

0344 557 4321

Opening Times

  • Mon - Fri9am - 9pm
  • Saturday9am - 7pm
  • Sunday10am - 6pm
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Hotel facilities

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Hotel with internet accessInternet Access

Hotel is wheelchair friendlyWheelchair Friendly

Hotel with scubaScuba

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Hotel for frequent virginFrequent Virgin

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Wedding HotelWedding

TripAdvisor Traveller Rating

4.5

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Moon Palace Golf & Spa Resort

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Recently refurbished, it really is a palace and a spectacular one at that. Lying on Cancun’s tranquil south shore, nestled between a long, white sand beach and 55-acres of tropical foliage. A 27-hole Jack Nicklaus signature golf course is available for a memorable round of golf. Rooms are very elegant, in fact, all have double Jacuzzi baths! You’ll be spoilt for choice when it comes to your dining options with 13 restaurants to choose from. There are incredible floor shows every evening, with the disco picking up the beat until the early hours.

At a glance

Favourites Benefits These hotels provide exceptionally good value, are in great locations and offer exclusive benefits to Virgin Holidays’ customers.
  • Kids’ Club
  • 27-hole golf course
  • Great dining choice
  • Elegant rooms
  • All-inclusive resort

Where is it?

On a huge, wonderful beach. Transfer time from airport: 10 min.

Larger Map

Room information

2,425 rooms on 3 floors in several buildings with 8 lifts. All with private balcony/terrace, air-conditioning, flatscreen satellite TV, WiFi Internet connection, direct-dial telephone, coffee maker, 24-hour room service, mini-fridge with soft drinks, bottle of wine, spirits optic, water and beer (which is stocked alternate days), safety deposit box, Jacuzzi, bathrobes and slippers, turn-down service, hairdryer and straighteners. Non-smoking rooms on request.

Deluxe Resort View Rooms have a resort view, 1 king-size bed or 2 double beds and sleep max 4 adults or 2 adults and 2 children.

Wheelchair accessible Deluxe Rooms have a roll-in shower and 2 double beds or 1 king-size bed and are 5 steps to the beach (must be requested at time of booking and subject to availability).

Room Upgrade

Superior Deluxe Garden Rooms with garden views, sleeping max 4 adults or 2 adults and 2 children.

Superior Deluxe Garden Club Rooms are the same as the Superior Deluxe Garden Rooms but with added benefits exclusive to Virgin Holidays including: Priority luggage delivery on arrival, guaranteed late check out, nightly turn-down service, kids special room service menu including kids bath products and stocked mini-fridge, XBox 360/DVD player and a selection of XBox games (on request).

Junior Suite Golf Course View Rooms are perfect for keen golfers, including personal use of a golf cart for getting around the resort, during your stay, DVD player, separate seating area and private screened terrace with table and chairs, sleeping max 2 adults.

Superior Deluxe Ocean View Rooms with stunning views across the Caribbean sea sleeping max 4 adults or 2 adults and 2 children.

Superior Deluxe Oceanfront Rooms are as above but closer to the ocean, with 1 king-size bed, sleeping max 2 adults.

Family Connections Luxury Suites are located in the sunrise section and consist of 2 bedrooms (one with 1 king-size bed, the other with 2 double beds), Xbox 360®/DVD player with DVD’s and games available on request, family in-room amenities including kids' room service menu and bathroom products. Sleeping max 4 adults and 2 children. For guests travelling with children only.

Concierge Club Rooms with ocean views, pillow menu, exclusive concierge phone service, private check-in/out, nightly petit fours and turn-down service, DVD/CD player, iPod dock, upgraded liquor brands in room dispenser, L'Occitane bath amenities, two 25-min massages, private beach lounge chair area with waiter service, beach bag (1 per room per stay), 24-hour room service from Tratoria and Caribeno Restaurants, sleeping max 2 adults.

Wellness Suites are located in the sunrise section of the hotel with 1 king-size bed or double beds, sleeping max 4 adults or 2 adults and 2 children.

Wellness Suite Benefits include:

- Direct access from the terrace of the private pool, available exclusively for guests who book these rooms
- Guests will also be privy to a robust menu of heart-healthy and gluten-free meals, available 24 hours a day via complimentary 24-hour room service
- Access to aqua spinning bikes with a private instructor
- Exclusive Awe Sports kit with yoga mat, dumbbells, and jump rope
- Fully stocked minibar featuring an assortment of thirst quenching and vitamin-rich beverages and natural juices
- Herbal teas and premium coffees via personal Lavazza machines
- Complimentary morning service with fruit and juice of the day served on the balcony - Dawn-simulating alarm clock. Aromatherapy room diffuser
- CHI bath amenities including a hair iron and flat iron
- Smelling salts for the in-room whirlpool and soaps with 100% natural essences
- Luxurious pillow menu


Eats and drinks

13 restaurants (buffet and à la carte, Mexican, Italian, International, Caribbean, Oriental and barbecue included). 17 bars including swim-up bars and new Sky Bar. 24-hour room service.

Fun and games

Over-sized freestyle pools, children's pools, Flow Rider (9.00am-5.00pm), dive tank, 2 beach volleyball courts, 5 floodlit tennis courts, 3 basketball courts, water sports; 1 scuba demo per stay, 2 fitness centres including spinning classes, sauna, Yoga, Pilates and more, mini-golf, beach soccer, kids’ club (4-12 years), daily activity programme, playground. Kids playroom facilities featuring games console, movie theatre, arcades and more. Wired Teens Lounge (10.00am-10.00pm). Beauty salon and boutique with 39 spa cabins and spa services*.

Entertainment

Live music daily, regular shows, karaoke and theme nights. Noir Nightclub until 3.00am.

Handy stuff

24-hour room service, concierge and bell staff service, 3 gift shops*, dry cleaning/laundry service*, complimentary WiFi Internet access, doctor on call 24-hours*, Avis car rental*, ice machines, cash machine. Guests may use the facilities at other Palace resorts, except for Le Blanc Spa Resort.

Additional information

*Denotes local charge.

Child ages at this property up to and including 17 years. 

All Inclusive

All meals and snacks, 24-hour room service and stocked mini-bar. Domestic and imported beverages including sparkling wine. All activities, entertainment, land sports and non-motorised water sports, including our business centres.

Minimum stay

5 nights 24 Dec '15-03 Jan '16, 20 Mar-27 Mar '16, 24 Dec '16-03 Jan '17 and 29 Mar-30 Apr '17.

3 nights 04 Jan-19 Mar '16, 28 Mar-23 Dec '16, 04 Jan-28 Mar '17.

Accessibility

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

Virgin Holidays favourite

Virgin Holidays favourite

“ From their great facilities and locations, to the value and benefits they offer, these hotels are our top tips for getting you back to your bombastic best.

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Moon Palace Golf & Spa Resort

  • What to Expect:
    • 4.5 Location
    • 4.5 Sleep Quality
    • 4.5 Rooms
    • 4.5 Service
    • 4.5 Value
    • 4.5 Cleanliness
  • Traveller Rating:
    • Excellent (10259)
    • Very Good (3331)
    • Average (1284)
    • Poor (641)
    • Terrible (540)

Dream week in the end of January. Really enjoyed it and wished we could have stayed longer! Weather was a bit variable which gave us the opportunity to leave easier the beach behind and explore the...

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5 of 5 stars
Feb 12, 2016 - zsfa - London, United Kingdom

Dream week in the end of January. Really enjoyed it and wished we could have stayed longer! Weather was a bit variable which gave us the opportunity to leave easier the beach behind and explore the... Read more surrounding of the hotel and the largest Mayan ruins in cloudy days. Chichen Itza tour offered with hotel credit was great. Started at 9 am from the hotel and we arrived back at 7.30 pm. Tour guide, Benjamin, was knowledgeable and funny. We spent a great day exploring the Mayan history. The spa is an other way to spend those credits. Both, my husband and myself enjoyed a very relaxing massage and pampering in the hotel`s spa. Good to know that women and man sections are separately. It was a surprise, no one mentioned it before. The hotel - stayed in Nizuc - is very spacious, elegant. I liked the deco. Buffet breakfast and lunch were just fantastic. Everyone can find their favourite meal/drink even people with intolerance (gluten-free, lactose-free). You have plenty of restaurants to choose from every evening. Our personal favourite was the Brazilian style, Arrecifes. Stuff all around was superb, always smiling, helpful and friendly. Colourful amphitheatre programmes every evening. Jacko night was excellent. We liked the Sunrise lobby with the singer almost every evening, he made a great atmosphere. Even a night club if you want to have party. Tip is very important in Mexican culture. It was strange that as soon as we got on the airport transfer bus the guide explained how important is to tip to the bus driver as he is driving very good and very safe; to the lobby boy, who is carrying your luggage very carefully; to the waiters...etc. I assume these are kind of educational kind of speeches... All in all I would go back any time and recommend to everyone. Read less

5 of 5 stars
Feb 11, 2016 - Brian V - Lakeville, Minnesota

Our first family vacation to Mexico with our 10yo and 7yo girls. Moon Palace was the right place to start. We had an awesome time. The entertainment staff did a great job. Raul was so helpful... Read more getting activities started at the pool. We tried several of the restaurants but the Brazilian Steak place in Nizuc was our favorite. Jesus was our meat guy and he was awesome. I would love to bring the family back again. Read less

5 of 5 stars
Feb 11, 2016 - Tracy U - King George, Virginia

This past Oct/Nov 2015 my wife and I and 5 other couples again visited the Moon Palace Golf and Spa Resort. The vacation was outstanding. Four of us stayed in one of the Presidential Suites for a... Read more week and the accommodations were wonderful. The reservations for the entire party were handled by Ms. Lilia Montejo of the Diamond Elite section of the resort. She ensured we had dinner reservations for every evening, including a different birthday cake each evening because all in attendance seemed to be Scorpios. Miss. Montejo was very flexible and patient to the needs of 12 people for a week. She is to be commended. The food was outstanding at every restaurant we dined at. Service was equally excellent. To recommend one restaurant over another is simply one's favorite cuisine. I would suggest that a different place to dine every night will give you equal pleasure and the opportunity to experience all offered in Moon Palace. The pool was not crowded and the weather cooperated for the majority of the time there. We were fortunate as the staff was by frequently to ask for drink or food orders at the pool. It was pleasure to enjoy the sun and the pool. We had a small problem regarding a leak in our bedroom due to the 50 mile winds and constant rain for two of the days there. Ms. Montejo and Ms. Ariana Vicino worked very hard to resolve the problem and did so without any real inconvenience. We ended up moving to another Presidential Suite located within the Sunrise Complex. It was even more convenient than where we had stayed previously before the storm. Ms. Montejo also arranged for a nice surprise in our room as a welcome to the new suite. The four of use enjoyed a cheese tray and champagne. Inside our bedroom was a bubble bath with rose petals and champagne as well. Real class. The Public Relations Manager for the Sunrise Complex was very considerate and provided comped rooms for two days for myself and the other couple that were forced to move because of the leak. That was also extremely nice and showed total dedication to ensuring we received consideration for the slight inconvenience. Since I had just recently recovered from a major back operation and still not able to walk well, we were provided transportation throughout the resort as needed. It made things quite easy. Upon checkout I again spoke with Mr. Xavier De Araujo, the Supervisor for the Diamond Services in the Sunrise. This was a different encounter from last year. It was both pleasant and professional. Cudos to Mr. De Araujo for his promotion. Everyone at the resort goes out of their way to ensure all who stay there are treated well. It is a pleasure to go back every year. I certainly urge all who read this to visit the Moon Place Golf and Spa Resort. You will not regret it in the least. While there, the resort was completely full due to conventions. Additionally, one of the resort areas was closed for renovation, further creating what might have been a crowded resort. There was absolutely no loss of services. The entire resort staff handled it well. The only area I think still needs improvement is the shuttle between the various resort buildings and the Spa. It is supposed to run on a set schedule but never seems to make it. There is also some question as to which side of the spa building one is to wait at to get a ride back. It would be easier if the schedule was actually met and signs posted as to where to wait depending on which of the three resort buildings one is returning to. This is a small inconvenience considering all you get for a great price. Read less

5 of 5 stars
Feb 11, 2016 - theAdventurer4ever - Atlanta, Georgia

Recently, we booked a last minute trip to this resort. We had been looking for an all-inclusive with plenty of dining options and activities to keep us interested and, most importantly, keep our... Read more almost 3 year old occupied. We got what we were searching for at Moon Palace. First off, the resort is HUGE with 3 different "areas" to stay in. There's Sunrise (very kid-friendly), Nizuc (more for adults) and Grand (definitely for adults). However, all 3 can be accessed by plenty of available shuttles and/or friendly staffers willing to take you in golf carts (which swing by quite often). Sunrise was our choice. With it's great, large pool, separate whirlpools and a cool, pirate and slide themed kids area, we spent the majority of our time here having fun with our toddler. Had to get him to step out of the very hot Mexican sun sometimes and we all enjoyed lounging on the many available covered chaises surrounding the pools. From other reviews, you might have read that the beach is nothing to write home about. Yup, that's true. However, with so much to see and enjoy at Moon Palace, it was a complete non-issue for us. BTW- apparently our son doesn't care much for the beach anyway. When the sun was too intense, you can take your little ones to the indoor play area in Sunrise. They have many activities, games, slides, etc. to keep them occupied for several hours. In fact, 4 year olds and up can stay and enjoy the facilities while being entertained by the friendly staff and mommy and daddy can have some "couple time" alone for a bit. Rooms are spacious, lovely and immaculately clean. Beds are comfy and the outdoor decks are great to enjoy complimentary snacks and drinks available in the rooms. At night, enjoy an evening's performance while sitting under the stars. It was nice to see so many families gathered enjoying shows like "the Circus" or "Michael Jackson" imitators. The hosts are great and quite entertaining getting the audience to participate and partake in skits. Even my 2 year old enjoyed was dancing :) Looking forward to our next visit here! Read less

5 of 5 stars
Feb 11, 2016 - Libby H - Byrnes Mill, Missouri

Food was excellent!! Many choices of restaurants. Service was superb .Any requests were quickly taken care of. Room was large, clean and mini bar was well stocked. Refrigerator could have been... Read more replenished better and have a better selection of beer. The beach had a lot of seaweed and was not good to swim in. Resort was very clean and well taken care of. Francisco was our favorite server at both The Mayan and La Tratoria. He was friendly, informative and fun! Read less

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