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Open today: 9:00am - 9:00pm

Other days
  • Mon - Fri9:00am - 9:00pm
  • Saturday9:00am - 7:00pm
  • Sunday10:00am - 6:00pm

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At a glance

  • Kids’ club
  • 27-hole golf course
  • Great dining choice
  • Elegant rooms
  • All inclusive resort

Hotel facilities

Bar

Fitness Centre

Internet Access

Wheelchair Friendly

Scuba

Swimming Pool

Tennis

All Inclusive

Beach Holiday

Frequent Virgin

Golf

Honeymoon

Wedding

TripAdvisor Traveller Rating

4.5

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Moon Palace Golf & Spa Resort

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WEATHER HERE

Recently refurbished, it really is a palace, and a spectacular one at that. Lying on Cancun’s tranquil south shore, nestled between a long, white sand beach and 55 acres of tropical foliage. A 27-hole Jack Nicklaus signature golf course is available for a memorable round of golf. Rooms are very elegant, in fact all have double Jacuzzi baths! You’ll be spoilt for choice when it comes to your dining options with 13 restaurants to choose from. There are incredible floor shows every evening, with the disco picking up the beat until the early hours.

Where is it?

On a huge, wonderful beach. Transfer time from airport: 10 min.

Larger Map

Room information

2,425 rooms on 3 floors in several buildings with 8 lifts. All with private balcony/terrace, air-conditioning, flatscreen satellite TV, wireless Internet connection, direct-dial telephone, coffee maker, 24-hour room service, mini-fridge with soft drinks, bottle of wine, spirits optic, water and beer (which is stocked alternate days), safety deposit box, Jacuzzi, bathrobes and slippers, turn-down service, hairdryer and straightener. Non-smoking rooms on request.

Deluxe Resort View Rooms have a resort view, 1 king-size bed or 2 double beds, sleeping up to 4 adults or 2 adults and 2 children. Wheelchair accessible Deluxe Rooms have a roll-in shower and 2 double or 1 king-size bed and are 5 steps to the beach (must be requested at time of booking and subject to availability).

Room Upgrade

Superior Deluxe Garden Rooms-with garden views, sleeping up to 4 adults or 2 adults and 2 children.

Junior Suite Golf Course View - perfect for keen golfers, including personal use of a golf cart for getting around the resort, during your stay, DVD player, separate seating area and private screened terrace with table and chairs, sleeping max 2 adults.

Superior Deluxe Ocean View Rooms-with stunning views across the Caribbean sea sleeping max 4 adults or 2 adults and 2 children.

Superior Deluxe Oceanfront Rooms-as above but closer to the ocean, with 1 king-size bed, sleeps 2 adults.

Family Rooms – located in the sunrise section and consist of 2 bedrooms (one with 1 king-size bed, the other with 2 double beds), Xbox 360®/DVD player with DVD’s and games available on request, family in-room amenities including kids' room service menu and bathroom products. Sleeps max 4 adults and 2 children. For guests travelling with children only.

Concierge Room-with ocean view, pillow menu, exclusive concierge (phone service), private check-in/out, nightly petit fours and turn-down service, DVD/CD player, iPod dock, upgraded liquor brands in room dispenser, L'Occitane bath amenities, two 25-min massages, private beach lounge chair area with waiter service, beach bag (1 per room per stay), 24-hour room service from Tratoria and Caribeno Restaurants, sleeps 2 adults.

Wellness Suites are located in the sunrise section of the hotel with 1 king-size bed or double beds, sleeping max 4 adults or 2 adults and 2 children.

Wellness Suite Benefits include:
- Direct access from the terrace of the private pool, available exclusively for guests who book these rooms - Guests will also be privy to a robust menu of heart healthy and gluten-free meals, available 24 hours a day via complimentary 24-hour room service - Access to aqua spinning bikes with a private instructor - Exclusive Awe Sports kit with yoga mat, dumbbells, and jump rope - Fully stocked minibar featuring an assortment of thirst quenching and vitamin rich beverages and natural juices - Herbal teas and premium coffees via personal Lavazza machines - Complimentary morning service with fruit and juice of the day served on the balcony - Dawn-simulating alarm clock. Aromatherapy room diffuser - CHI bath amenities including a hair iron and flat iron - Smelling salts for the in-room whirlpool and soaps with 100% natural essences - Luxurious pillow menu

Club Room Benefits are available as part of the Superior Deluxe Garden Club Room and include:
- Private check-in on arrival - Guaranteed late check out - Priority luggage delivery on arrival - Nightly turn-down service with petit fours - Unlimited exclusive dance lessons and craft lessons - Kids special room service menu including kids bath products and stoked mini refrigerator - XBox 360/DVD player and a selection of XBox games (on request)

Eats and drinks

13 restaurants (buffet and à la carte, Mexican, Italian, International, Caribbean, Oriental and barbecue included). 17 bars including swim-up bars and new Sky Bar. 24-hour room service.

Fun and games

Oversized freestyle pools, children's pools, Flow Rider (9.00am-5.00pm), dive tank, 2 beach volleyball courts, 5 floodlit tennis courts, 3 basketball courts, water sports; 1 scuba demo per stay, 2 fitness centres including spinning classes, sauna, Yoga, Pilates and more, mini-golf, beach soccer, kids’ club (4-12 years), daily activity programme, playground. Kids playroom facilities featuring games console, movie theatre, arcades and more. Wired Teens Lounge (10.00am-10.00pm). Beauty salon and boutique with 39 spa cabins and spa services*.

Entertainment

Live music daily, regular shows, karaoke and theme nights. Noir Nightclub until 3.00am.

Handy stuff

24-hour room service, concierge and bell staff service, 3 gift shops*, dry cleaning/laundry service*, complimentary wireless Internet access, doctor on call 24 hours*, Avis car rental*, ice machines, cash machine, daily bus service (on a first come, first served basis) to Beach Palace and Sun Palace. Guests may use the facilities at other Palace resorts, except for Le Blanc Spa Resort.

Additional information

*Denotes local charge.

Child ages at this property up to and including 17 years. 

All Inclusive

All meals and snacks, 24-hour room service and stocked mini-bar. Domestic and imported beverages including sparkling wine. All activities, entertainment, land sports and non-motorised water sports, including our business centres..

Minimum stay

3 nights.

Accessibility

Partially Accessible: properties that offer wheelchair adapted rooms with partially accessible amenities. Please note: These rooms are subject to availability and may only be available in specific room categories with varying bedding arrangements. Please request this at the time of booking. The Virgin Holidays Special Assistance Team can be contacted by e-mail at special.assistance@virginholidays.com or call us on 0844 557 3998, Monday-Friday 9.00am-5.30pm.

Virgin Holidays favourite

“ From their great facilities and locations, to the value and benefits they offer, these hotels are our top tips for getting you back to your bombastic best.

For travel between 01 Jan '15-31 Dec '15:

Bottle of sparkling wine and petit fours: On Arrival

Express Check-In

Exclusive: Behind the scenes weekly kitchen tour

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Moon Palace Golf & Spa Resort

  • What to Expect:
    • 4.5 based on 8404 reviews Location
    • 4.5 based on 8927 reviews Rooms
    • 4.5 based on 9690 reviews Service
    • 4.5 based on 9249 reviews Value
    • 4.5 based on 9294 reviews Cleanliness
  • Traveller Rating:
    • Excellent (6861)
    • Very Good (2296)
    • Average (834)
    • Poor (465)
    • Terrible (349)

first spotted MP in a brochure some 20 years ago have wanted to come to cancun several times before but never made it due to weather conditions (mudslides) hurricane or was undecided on price to pay...

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5 of 5 stars
Sep 20, 2014 - Jane C - Fareham, England, United Kingdom

first spotted MP in a brochure some 20 years ago have wanted to come to cancun several times before but never made it due to weather conditions (mudslides) hurricane or was undecided on price to pay... Read more we regularly holiday in florida on a tight budget using various deals in flights accommodations etc to afford but after a stressful year of family illness my husband surprised me by booking 12 days at MP which for us is a very luxury holiday (booked with travelbag) I reviewed trip advisor comments and was certain we had made the right choice it was everything and beyond our expectations and truly lived up to that the food and service is outstanding and we never got fed up with the variety of events/shows excursions to choose from don,t know why people moan about the sea its not a hidden fact - it is what it is and they do the best to control the seaweed - besides with that many pools, and 20 mins to sun or beach palace which have the turquoise sea its no hassle at all - personally I,d stay at MP any day likewise moaning about distances between lobbys - big deal you need to do some walking to burn the calories you are consuming in food and drink resort credits are fantastic - I paid 48.83 dollar for a spa afternoon using the facilities and then my treatments 2hrs 20 minutes where could you go for that - likewise day trip to isle of mujeres was only around 28.69 dollars for both of us with all drinks and food provides you could even swim with a manatee - we attended the presentation , yes it was 3 hrs of our time(they tell you that up front) and you need to go with a mind that says what ever is offered we are going to decline if its not for us, be clear and direct ie you,ve had your contracted 3 hrs we personally said we have golf booked and they signed us off a day trip for xelha for both worth about £100 pound each again all you can eat and drink, snorkelling ,zipwire, lazy river etc dolphin experience was incredible and again on resort credit where can you go in the world for 41.10 dollars for both of us which we did at mp with only 8 of us in our group (noticed at other places there were at least 12 in the group) we didn,t spend all our credits because other items such wine upgrade wasn,t required (they serve a lovely Chilean merlot and cabinet in most restaurants you identify which wine you like and request it) you could have done other trips, chocolate and wine tasting, special meals etc all on resort credit and its 16% of the cost - reading between the lines I believe that you didn,t pay the tax before so people going back to mp are aggrieved - to me its quite clear 16% of the cost take it or leave it its a no brainer we used a company called cancun shuttle (airport transfer) how good were they pick up was smooth - drop off was taken out of our hands we and our luggage were taken direct to check in so much so we hardly had time to change clothing and check last minute things - we paid £30 pounds for 2 including return it was excellent . I cannot recommend mp enough to people and as we left the resort my husband and I agreed that we would return, its won,t take 20 years and florida may have to take a back seat for a while - enjoy all you people due to go, sept was very quiet so again picking your time is key as in most places - thank you so much mp Read less

5 of 5 stars
Sep 19, 2014 - Bmarks29 -

My wife and I just spent our 1 year anniversary here at Moon Palace. We were hesitant at first about going to Mexico from California but we are soo happy we did. Let me start out by saying we have... Read more stayed at a Sandals resort in St. Lucia and think that this resort is cleaner, newer, and the employees are much more grateful and energetic. We had the time of our lives. The rooms were cleaned everyday when we left the tag outside the door. The weather was perfect while we were here. Our favorite place to drink was the LOUNGE BAR. Which is located on the beach below the pool. The bar was always empty and the bartenders Jorge P. And Melchor, were so friendly and helpful. They made awesome drinks and were interested in having a conversation with us. We felt so welcomed by both of them. The beach here isn't very nice but we spent several days at Beach Palace, which is a must Do. The water there is a amazing. All in all this place is top notch and Honestly my wife and I had a better experience here than on our honeymoon in St Lucia at Sandals La Toc. Read less

5 of 5 stars
Sep 19, 2014 - pkpuri - Glasgow, United Kingdom

1st week we stayed at the Beach Palace. See separate review. The hotel arranged a free taxi to the Moon Palace. We were staying at the Sunrise complex. One of 3 on the site. On entering the lobby... Read more , we were really impressed by how large & spacious it was. From arriving at the hotel to the moment we left, the service we received was first class. All the staff were very friendly & helpful. We tried a number of the restaurants, mostly in Sunrise, and found the food quality excellent. It helps when you are staying all inclusive. Went back to Momo as the food was great. Throughout our stay, we felt really at home. The staff in the restaurants, pool bar etc, were brilliant. Staying all inclusive for us was the best choice as the food variety and quality was excellent. Nightly entertainment. Sunrise has its own night club. All I can say that the management of Moon Palace should be very proud of all their staff. We will look to return & would expect the very high standards to be maintained. You really must consider the resort if you are visiting Cancun. Another thing, they are only 15 minutes from the airport with free transport. Not bad in my books.. Well done all at Moon Palace. We had a fantastic stay. You are a credit to Palace Resorts. Read less

3 of 5 stars
Sep 19, 2014 - Kazdav7 -

Me and my hubby got married at the Moon Palace in May 2014. It was the best day ever wedding coordinator was very attentive to our needs as we did not have any guests. Due to not having any guest... Read more we were extremely conscious of wanting our video and photos being prefect so they could be shown at our reception back in the UK on our return and so we selected a 40min video shoot and photos to be put on disc and a small album costing just over £600.00, with a promise that these would arrive in plenty of time for our reception on the 24/05/14 2 weeks after we arrive back in the UK. On our arrival back we emailed the photographer (Ocean Photo Studios) based in the hotel lobby area as they had requested as reminder to send our package. After a week of nothing we again emailed them when they stated it had been sent and would arrive but yet nothing, we contacted both the hotel ,wedding coordinator and our travel agent (Tropical skies) whom of whom were very unhelpful to the situation.. On the day of our reception when the post man had been and gone I was so upset and angry that we had paid so much money just so our family and friends could also enjoy our day. We then received an email with proofs of our pictures but were unable to download or copy to a disc, and so our reception had not been what we had planned and paid for thanks to all those involved the moon Palace,wedding coordinator and of course the photo studio. 2weeks later after our wedding reception what should arrive but our package containing video disc,photo disc and 2x albums. The video did not have on the message I had recorded for my hubby to be and last all of 10 minutes and the photos they said would be photo shopped were not all in all we had wasted £600 and received as compensation an extra album of photos. I wish we had done what another couple had done and that was to bring in photographer from outside and paid there entry into the complex it would have been cheaper and we would have flown home with our package. So to all you lovely couples looking to book your wedding at the Moon Palace please do so with caution as when things go wrong you are on your own especially if you book with the same travel company as us. Lesson learnt the hard way.... Mr & Mrs Chantiluke Read less

5 of 5 stars
Sep 19, 2014 - teemey - carlisle, cumbria

We stayed at moon palace (sunrise section) the last week of August for one week and loved every minute, we were greeted with a lovely welcome and soon checked into our family suite. The resort is... Read more huge but you soon get to know where everything is. We stayed mainly around the nizuc pool area through the day as was better for the children, age 8 & 15, with the slide area, music and activities but there is lots of quiet areas if you prefer. The flo rider was a big hit with my 8year old. All of the resort is immaculate and the rooms are cleaned every day to a high standard. Our family room included 2 double beds and jacuzzi bath, large bathroom, mini bar/ fridge, iron and board, hair dryer, straighteners, toiletries, robes and slippers. We tried nearly all the restaurants and all were of a very high standard with amazing food, most a la carte on an evening, the breakfasts were fantastic with such a range of foods to suit everyone. We used some of the resort credit ($1500 for 1week) on swimming with the dolphins and spa treatments, you do have to pay the 16% tax but it's worth it as saves you so much. We visited xcaret while we were there which was a great day out and also took the resort bus to their sister hotel beach palace which is in the hotel zone cancun, to do a little shopping. The staff at moon palace were so nice and friendly and couldn't do enough for you, everything about moon palace is amazing and I would not hesitate to recommend this hotel to anyone, wish I was still there:) Read less

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