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Open today: 9:00am - 9:00pm

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  • Mon - Fri9:00am - 9:00pm
  • Saturday9:00am - 7:00pm
  • Sunday10:00am - 6:00pm

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At a glance

  • Kids’ club
  • 27-hole golf course
  • Great dining choice
  • Elegant rooms
  • All inclusive resort

Hotel facilities

Bar

Fitness Centre

Internet Access

Wheelchair Friendly

Scuba

Swimming Pool

Tennis

All Inclusive

Beach Holiday

Frequent Virgin

Golf

Honeymoon

Wedding

TripAdvisor Traveller Rating

4.5

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Moon Palace Golf & Spa Resort

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WEATHER HERE

Recently refurbished, it really is a palace, and a spectacular one at that. Lying on Cancun’s tranquil south shore, nestled between a long, white sand beach and 55 acres of tropical foliage. A 27-hole Jack Nicklaus signature golf course is available for a memorable round of golf. Rooms are very elegant, in fact all have double Jacuzzi baths! You’ll be spoilt for choice when it comes to your dining options with 13 restaurants to choose from. There are incredible floor shows every evening, with the disco picking up the beat until the early hours.

Where is it?

On a huge, wonderful beach. Transfer time from airport: 10 min.

Larger Map

Room information

2,425 rooms on 3 floors in several buildings with 8 lifts. All with private balcony/terrace, air-conditioning, flatscreen satellite TV, wireless Internet connection, direct-dial telephone, coffee maker, 24-hour room service, mini-fridge with soft drinks, bottle of wine, spirits optic, water and beer (which is stocked alternate days), safety deposit box, Jacuzzi, bathrobes and slippers, turn-down service, hairdryer and straightener. Non-smoking rooms on request.

Deluxe Resort View Rooms have a resort view, 1 king-size bed or 2 double beds, sleeping up to 4 adults or 2 adults and 2 children. Wheelchair accessible Deluxe Rooms have a roll-in shower and 2 double or 1 king-size bed and are 5 steps to the beach (must be requested at time of booking and subject to availability).

Room Upgrade

Superior Deluxe Garden Rooms-with garden views, sleeping up to 4 adults or 2 adults and 2 children.

Superior Deluxe Garden Club Rooms – The same as the Superior Deluxe Garden Room but with added benefits exclusive to Virgin Holidays including: Priority luggage delivery on arrival, guaranteed late check out, nightly turn-down service, kids special room service menu including kids bath products and stoked mini refrigerator, XBox 360/DVD player and a selection of XBox games (on request).

Junior Suite Golf Course View - perfect for keen golfers, including personal use of a golf cart for getting around the resort, during your stay, DVD player, separate seating area and private screened terrace with table and chairs, sleeping max 2 adults.

Superior Deluxe Ocean View Rooms-with stunning views across the Caribbean sea sleeping max 4 adults or 2 adults and 2 children.

Superior Deluxe Oceanfront Rooms-as above but closer to the ocean, with 1 king-size bed, sleeps 2 adults.

Family Rooms – located in the sunrise section and consist of 2 bedrooms (one with 1 king-size bed, the other with 2 double beds), Xbox 360®/DVD player with DVD’s and games available on request, family in-room amenities including kids' room service menu and bathroom products. Sleeps max 4 adults and 2 children. For guests travelling with children only.

Concierge Room-with ocean view, pillow menu, exclusive concierge (phone service), private check-in/out, nightly petit fours and turn-down service, DVD/CD player, iPod dock, upgraded liquor brands in room dispenser, L'Occitane bath amenities, two 25-min massages, private beach lounge chair area with waiter service, beach bag (1 per room per stay), 24-hour room service from Tratoria and Caribeno Restaurants, sleeps 2 adults.

Wellness Suites are located in the sunrise section of the hotel with 1 king-size bed or double beds, sleeping max 4 adults or 2 adults and 2 children.

Wellness Suite Benefits include:
- Direct access from the terrace of the private pool, available exclusively for guests who book these rooms - Guests will also be privy to a robust menu of heart healthy and gluten-free meals, available 24 hours a day via complimentary 24-hour room service - Access to aqua spinning bikes with a private instructor - Exclusive Awe Sports kit with yoga mat, dumbbells, and jump rope - Fully stocked minibar featuring an assortment of thirst quenching and vitamin rich beverages and natural juices - Herbal teas and premium coffees via personal Lavazza machines - Complimentary morning service with fruit and juice of the day served on the balcony - Dawn-simulating alarm clock. Aromatherapy room diffuser - CHI bath amenities including a hair iron and flat iron - Smelling salts for the in-room whirlpool and soaps with 100% natural essences - Luxurious pillow menu

Eats and drinks

13 restaurants (buffet and à la carte, Mexican, Italian, International, Caribbean, Oriental and barbecue included). 17 bars including swim-up bars and new Sky Bar. 24-hour room service.

Fun and games

Oversized freestyle pools, children's pools, Flow Rider (9.00am-5.00pm), dive tank, 2 beach volleyball courts, 5 floodlit tennis courts, 3 basketball courts, water sports; 1 scuba demo per stay, 2 fitness centres including spinning classes, sauna, Yoga, Pilates and more, mini-golf, beach soccer, kids’ club (4-12 years), daily activity programme, playground. Kids playroom facilities featuring games console, movie theatre, arcades and more. Wired Teens Lounge (10.00am-10.00pm). Beauty salon and boutique with 39 spa cabins and spa services*.

Entertainment

Live music daily, regular shows, karaoke and theme nights. Noir Nightclub until 3.00am.

Handy stuff

24-hour room service, concierge and bell staff service, 3 gift shops*, dry cleaning/laundry service*, complimentary wireless Internet access, doctor on call 24 hours*, Avis car rental*, ice machines, cash machine, daily bus service (on a first come, first served basis) to Beach Palace and Sun Palace. Guests may use the facilities at other Palace resorts, except for Le Blanc Spa Resort.

Additional information

*Denotes local charge.

Child ages at this property up to and including 17 years. 

All Inclusive

All meals and snacks, 24-hour room service and stocked mini-bar. Domestic and imported beverages including sparkling wine. All activities, entertainment, land sports and non-motorised water sports, including our business centres..

Minimum stay

3 nights.

Accessibility

Partially Accessible: properties that offer wheelchair adapted rooms with partially accessible amenities. Please note: These rooms are subject to availability and may only be available in specific room categories with varying bedding arrangements. Please request this at the time of booking. The Virgin Holidays Special Assistance Team can be contacted by e-mail at special.assistance@virginholidays.com or call us on 0844 557 3998, Monday-Friday 9.00am-5.30pm.

Virgin Holidays favourite

“ From their great facilities and locations, to the value and benefits they offer, these hotels are our top tips for getting you back to your bombastic best.

For travel between 01 Jan '15-31 Dec '15:

Bottle of sparkling wine and petit fours: On Arrival

Express Check-In

Exclusive: Behind the scenes weekly kitchen tour

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Moon Palace Golf & Spa Resort

  • What to Expect:
    • 4.5 Location
    • 4.5 Sleep Quality
    • 4.5 Rooms
    • 4.5 Service
    • 4.5 Value
    • 4.5 Cleanliness
  • Traveller Rating:
    • Excellent (7081)
    • Very Good (2338)
    • Average (845)
    • Poor (469)
    • Terrible (349)

We love the Moon Palace having got married there two years ago. We returned at the start of October with some friends and our children. Initilially we were all allocated room in the sombrero...

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4 of 5 stars
Oct 21, 2014 - RenfrewshireLinda - renfrewshire

We love the Moon Palace having got married there two years ago. We returned at the start of October with some friends and our children. Initilially we were all allocated room in the sombrero... Read more section of the sunrise however this was right on the boundary of the hotel grounds and was very isolated. We upgraded to a family room at the cost of £1400 which saw us given a more central location. There has clearly been a lot of money spent on the hotel so it looks even more fabulous than before. The service is excellent especially Conception and Pablo serving drinks poolside next to the swing bar. Jesus also deserves a mention for the cheery way he greated everyone each morning as he cooked omelettes in the sunrise buffet . Over the course of the two weeks we ate in most of the restaurants and have no complaints regarding the food. During the first week the restaurants were a little busier at times due to a conference being held. A lot of the MP money has been spent on their conference facilities and I fear this may be to the detriment of holiday makers. During our second week another conference of 1700 Tupperware ladies from across Mexico descended and this resulted in restaurants being packed to capacity. We got turned away from several restaurants for breakfast and lunchtimes were a nightmare despite attempting to time it around their lunch. The final straw came one night in the sunrise lobby when the Tupperware group completely took over. Their behaviour was completely out of hand and not what you would expect from a 5 star hotel at all. There was no seating left, the noise was unbearable and that was the only night that the service was poor as the conference goers were clearly given preferential service. Management wandered about and did nothing. On getting turned away from restaurants the following morning as they were full of Tupperware ladies we decided to complain to management, something we have never done before. They took our complaint onboard and stated that the conventions are very important to them and provide a high revenue for the hotel . We suggested that perhaps a single restaurant could be set aside for their meal times and they said perhaps this was something they could look into. Lots of people were complaining via social media about the Tupperware ladies however I don't know if it will have any impact unless people complain directly to management. The MP is an amazing hotel and the staff are fantastic . We had day trips to the Beach Palace and Playa Car Palace and they aren't a patch on MP. I would go back on the provisal that there was no large conference being held as £7000 is too much to spend on a holiday to have aspects of it spoiled by people who are being paid to be there through their work. Read less

5 of 5 stars
Oct 21, 2014 - Mr B - Evesham, United Kingdom

Being a single traveler I was knocked back by the single person supliment however, upon arrival I was treated with the same degree of attention as couples and families (a very welcome surprise). The... Read more staff throughout all three hotels were exceptional, friendly and more than willing to help. The food was brilliant. Anyone worrying about their weight beware, there is such a wide choise it is difficult to refuse to go around again, firsts, seconds and thirds. My son's wedding was very well organized, relaxed and on the beach. It was perfect. Moon Palace Grand, deffinately worth every penny I paid and access to the rest of the resort just added to the experience. I will deffinately be going there again during my next leave period. Read less

5 of 5 stars
Oct 21, 2014 - lovely s - Preston, United Kingdom

After our recent visit to Moon Grand this being our 16th time it even got better just to mention but a few of the helpful staff there was Roberto the bell boy supervisor and the rest of the bell... Read more boys, all the staff in the Caribbean restaurant and the list would be endless if I carried on everyone is so helpful, so we can only say try it for yourself you will not be disappointed. There is so much to do while you stay there that I am sure you would want to go back again and again. Also the food and drink is simply the best you would find anywhere and all served with excellent staff. Read less

5 of 5 stars
Oct 21, 2014 - Alzey

What a Beautiful Hotel. The Staff are truely outstanding! Food is amazing, so much choice and variety. Great place to visit as couples or Family. The resort is just fantasic. I spent 7 nights here... Read more . There is so much to do for everyone. The Golf course is beautiful and well layed out, book early as it get too hot at midday! I played with 2 Canadians & an American, we had a great day! Be careful of the Aligators on the course! Also the Spa. I spent a day in the Spa which was outstanding and was so looked after. Try the full body massage for 90 mins! Wow! Loved the whole experience, loved the Mexican people, they're fabulous... 5 Stars + from me and can't wait to return. Read less

3 of 5 stars
Oct 21, 2014 - nylevexim

Moon Palace's golf course is beautiful, customer service is good, employees are very polite and are all very nice, except for when we ordered room service and they forgot some stuff, the room lay out... Read more is ok..this depends on your taste. Talking about taste, they have terrible food! Sad to say but this is the first time I've been to Cancun and is so unhappy with the food, even the Mexican food here is bad...c'mon, how can you do wrong with Mexican food?, it's Mexico! It could be because of the high volume.!. So, if you're look for good food, do not stay here. Read less

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