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Recently refurbished, it really is a palace, and a spectacular one at that. Lying on Cancun’s tranquil south shore, nestled between a long, white sand beach and 55 acres of tropical foliage. A 27-hole Jack Nicklaus signature golf course is available for a memorable round of golf. Rooms are very elegant, in fact all have double Jacuzzi baths! You’ll be spoilt for choice when it comes to your dining options with 13 restaurants to choose from. There are incredible floor shows every evening, with the disco picking up the beat until the early hours.
On a huge, wonderful beach. Transfer time from airport: 10 min.Larger Map
2,425 rooms on 3 floors in several buildings with 8 lifts. All with private balcony/terrace, air-conditioning, flatscreen satellite TV, wireless Internet connection, direct-dial telephone, coffee maker, 24-hour room service, mini-fridge with soft drinks, bottle of wine, spirits optic, water and beer (which is stocked alternate days), safety deposit box, Jacuzzi, bathrobes and slippers, turn-down service, hairdryer and straightener. Non-smoking rooms on request.
Deluxe Resort View Rooms have a resort view, 1 king-size bed or 2 double beds, sleeping up to 4 adults or 2 adults and 2 children. Wheelchair accessible Deluxe Rooms have a roll-in shower and 2 double or 1 king-size bed and are 5 steps to the beach (must be requested at time of booking and subject to availability).
Superior Deluxe Garden Rooms-with garden views, sleeping up to 4 adults or 2 adults and 2 children.
Superior Deluxe Garden Club Rooms – The same as the Superior Deluxe Garden Room but with added benefits exclusive to Virgin Holidays including: Priority luggage delivery on arrival, guaranteed late check out, nightly turn-down service, kids special room service menu including kids bath products and stoked mini refrigerator, XBox 360/DVD player and a selection of XBox games (on request).
Junior Suite Golf Course View - perfect for keen golfers, including personal use of a golf cart for getting around the resort, during your stay, DVD player, separate seating area and private screened terrace with table and chairs, sleeping max 2 adults.
Superior Deluxe Ocean View Rooms-with stunning views across the Caribbean sea sleeping max 4 adults or 2 adults and 2 children.
Superior Deluxe Oceanfront Rooms-as above but closer to the ocean, with 1 king-size bed, sleeps 2 adults.
Family Rooms – located in the sunrise section and consist of 2 bedrooms (one with 1 king-size bed, the other with 2 double beds), Xbox 360®/DVD player with DVD’s and games available on request, family in-room amenities including kids' room service menu and bathroom products. Sleeps max 4 adults and 2 children. For guests travelling with children only.
Concierge Room-with ocean view, pillow menu, exclusive concierge (phone service), private check-in/out, nightly petit fours and turn-down service, DVD/CD player, iPod dock, upgraded liquor brands in room dispenser, L'Occitane bath amenities, two 25-min massages, private beach lounge chair area with waiter service, beach bag (1 per room per stay), 24-hour room service from Tratoria and Caribeno Restaurants, sleeps 2 adults.
Wellness Suites are located in the sunrise section of the hotel with 1 king-size bed or double beds, sleeping max 4 adults or 2 adults and 2 children.
Wellness Suite Benefits include:
- Direct access from the terrace of the private pool, available exclusively for guests who book these rooms - Guests will also be privy to a robust menu of heart healthy and gluten-free meals, available 24 hours a day via complimentary 24-hour room service - Access to aqua spinning bikes with a private instructor - Exclusive Awe Sports kit with yoga mat, dumbbells, and jump rope - Fully stocked minibar featuring an assortment of thirst quenching and vitamin rich beverages and natural juices - Herbal teas and premium coffees via personal Lavazza machines - Complimentary morning service with fruit and juice of the day served on the balcony - Dawn-simulating alarm clock. Aromatherapy room diffuser - CHI bath amenities including a hair iron and flat iron - Smelling salts for the in-room whirlpool and soaps with 100% natural essences - Luxurious pillow menu
13 restaurants (buffet and à la carte, Mexican, Italian, International, Caribbean, Oriental and barbecue included). 17 bars including swim-up bars and new Sky Bar. 24-hour room service.
Oversized freestyle pools, children's pools, Flow Rider (9.00am-5.00pm), dive tank, 2 beach volleyball courts, 5 floodlit tennis courts, 3 basketball courts, water sports; 1 scuba demo per stay, 2 fitness centres including spinning classes, sauna, Yoga, Pilates and more, mini-golf, beach soccer, kids’ club (4-12 years), daily activity programme, playground. Kids playroom facilities featuring games console, movie theatre, arcades and more. Wired Teens Lounge (10.00am-10.00pm). Beauty salon and boutique with 39 spa cabins and spa services*.
Live music daily, regular shows, karaoke and theme nights. Noir Nightclub until 3.00am.
24-hour room service, concierge and bell staff service, 3 gift shops*, dry cleaning/laundry service*, complimentary wireless Internet access, doctor on call 24 hours*, Avis car rental*, ice machines, cash machine, daily bus service (on a first come, first served basis) to Beach Palace and Sun Palace. Guests may use the facilities at other Palace resorts, except for Le Blanc Spa Resort.
*Denotes local charge.
Child ages at this property up to and including 17 years.
All meals and snacks, 24-hour room service and stocked mini-bar. Domestic and imported beverages including sparkling wine. All activities, entertainment, land sports and non-motorised water sports, including our business centres..
Partially Accessible: properties that offer wheelchair adapted rooms with partially accessible amenities. Please note: These rooms are subject to availability and may only be available in specific room categories with varying bedding arrangements. Please request this at the time of booking. The Virgin Holidays Special Assistance Team can be contacted by e-mail at email@example.com or call us on 0844 557 3998, Monday-Friday 9.00am-5.30pm.
“ From their great facilities and locations, to the value and benefits they offer, these hotels are our top tips for getting you back to your bombastic best. ”Check Prices Back to top
TripAdvisor Traveller Rating:
If you get the chance go to the moon. Make sure you find ibeth Chavez at the pool. She is unbelievable and will take care of you like no other. Saul piez is a bartender at the property is top notch... Read more as well. Can't wait to come back. Raul at the front counter next to VIP check in is and always has been top notch. Hate to see him leave but Jamaica is getting one of then top notch guys there. Awesome team. Read less
We arrived in a small group, this is our 3rd visit to the resort. As soon as you step off the bus you are treated like royalty. I didn't think the resort could get any better, all of the renovations... Read more are absolutely beautiful. On this trip there was a few petty things that bothered us and I think its because we have high expectations due to the service on our previous visits. However overall our trip was amazing and i am looking forward to returning in the future. The sunrise pool area is where we situated ourselves most days, we all loved the lively noisy atmosphere and the little barbecue house kept us topped up with fresh meat. The music was pumping all day. We had an amazing experience at the turtle release, this event is not to be missed the staff were very informative and I got to release a baby turtle that had hatched that morning. It was really overwhelming. Room service, The food from room service was always great and hot on arrival. El Manglar Fresh buffet service with a great selection, always at least 4 options of meat or fish available for them to cook fresh for you. Great service from the waiters here always willing to take your plate. Will go the extra mile especially Humberto and his partner. Arrecifes One of my favourites, meats are cooked to perfection large selection of salads and deserts, we visited here twice and both times had at least 6 options of meats available. Palapa Delfines and Palapa Pelicanos Had lunch here on a couple of occasions, great service fresh steak was amazing. The pub Bar & live music, great service waitress always kept our drinks flowing, great atmosphere the band was on for two hours and in that they had a half hour break just when the atmosphere got going. Los Tacos Fab quiet pool, had amazing mixed meat tacos. El Caribeno Very quiet when we visited, service was great had a fabulous three course meal the steak was cooked to perfection. Top class service the waitress was very friend and took the time to speak to us. Skybar Busy every night great atmosphere and the waitresses worked very hard to keep everyone happy. La Gondola Had an amazing meal and the waiter made crepes at our table. We also had breakfast here on a couple of occasions we ate in a group of 6 and sometimes you wanted a bit of space to have your breakfast but the waiters kept taking out plates away while people were still eating. Momo We ate here on a couple of occasions with no fault one of my favs, great food, service and atmosphere. Bugambilias We had breakfast here most mornings. There was never any English breakfast tea on the second week of our stay and the water in the tea was look warm. Large selection of food available for all meal times. The cook that makes the omelette is always very happy and accommodating, he makes omelettes to perfection. Palapa Barracuda (STEAK HOUSE) Fab place to eat great selection, we had lunch here on a number of occasions, the manager is very accommodating, on my mother in laws birthday he organised for a birthday cake to come at lunchtime and all the staff sang happy birthday. Because of the occasion the service was even better than it had been all of the staff made a fuss and made sure we were well looked after. Swing bar The bar tenders at the swing bar have great banter with the guest they really do a great job. La Trattoria What can I say my favourite place, outstanding service we celebrated family a silver wedding here, the food was to die for by the time we got to our main course i was stuffed, great selection of breads cheese an olives, the soup was great. Entertainment staff All amazing Mario and the new girl made us feel very welcome, they do their best to get the crowd to participate. The gyms The gyms are great they have everything you need for a regular gym goer. It is missing resistance TRX ropes but that just my preference. The spa at the golf course. I had a pedicure and holistic massage, wow what can i say from start to finish this experience was out of this world, treated like a queen. All of the staff were so helpful. It was such a peaceful and tranquil place where they have everything you need. It's defiantly a place not to be missed. My petty grumps :( which i do feel was because I have been spoiled on my previous visits however i think will be helpful for the resort to know. When we arrived we were given two single beds and when the bell boy called reception we were told that there was no rooms available and that we would have to wait until morning. This happened to to others in our group as well. We did get moved the next day to the same building on the ground floor which we had to get sprayed every day for mosquitoes because of all the rain on the previous weeks. This put a dampener on my time in the room as I was then constantly mosquito searching. I knew that there wasn't another room available because my mother in law and father in law were totally bitten from head to foot with mosquito bites, we went to the reception at the sunrise on a number of occasions however they were adamant that they couldn't move them to another room due to being full. The reception lady was very rude. Eventually on day 8 they did after numerous visit to the pharmacy and a trip to the doctor we demanding another room because of my father in laws health condition. They did say they had been spraying the room 3 times per day. This totally ruined their holiday as they were so uncomfortable. The was my first time in a ground floor room and it was very busy with people and traffic. Our room go cleaned after 3pm most days which was annoying as that's when we were getting ready or relaxing. At breakfast the lack of English breakfast tea? The luke warm water and the waiters cleaning your table and leaning over people still eating. The vacation planner at the sunrise wasn't interested because we didn't want to book any tips out with the resort. I wish I took his name he sat on your left at the back of the room. He couldn't wait get us out of the room quick enough. He was rude, he made a mistake that he booked my spa on someone else room. I wanted a deluxe pedi and got a normal and he gave me no options of what massage i could get. I had to then go back to say that he booked it on to the wrong room. The resort credit information sheet still shows that you can use your credits to swim with the dolphins at wet and wild and we were told we could no longer do this, Also i wanted to upgrade my room with the credits however again was told that you could no longer do this. We hardly used any credits on this trip and we wanted a relaxing holiday, we did however use it to upgrade our wine. The Gym could do with being a little cooler, the staff tried to get the air conditioning on fuller but it was set and couldn't be moved. It would just make it a little pleasant with trying to burn off some of the great food consumed. Don't let this put you off the resort is out of this world with 1st class service. Read less
This was a fun vacation and we received some resort credit, which was nice. I was excited for the food, because I read how many restaurants they had, but none of them were great, just good. We were... Read more disappointed with the food choices, but did like the all inclusive aspect and room service. We absolutely LOVED the romantic dinner, I highly recommend it. The soup was the best thing I ever had, the drinks were amazing, and the atmosphere was lovely. The beach was another downside, it is not clear blue and has a lot of seaweed piled up on the beach. The pools were nice and the swim-up bars were good to have. The swing bar was popular, so difficult finding seats all the time. My favorite bar was the Sky Bar, very interesting cocktails and shots! The hotel room was on the first floor and had a view of their service road, I had REALLY been wanting a more romantic view, but that wasn't possible. The room was always clean with fresh towels. Our stuff was never touched and they do have a safe in room. The shower was great, rain style head with the bench in it. The tub was huge and nice looking. Everyone was so curtious and so friendly, nobody ever expected tips (we didn't really give them out, either). There was always entertainment going on at night and in the pools during the day. The night shows were awesome, MJ impersonator, acrobats/dancers, and comedians. There is a water park you can go to, by boat, and use resort credit with. We did that and it was fun, small, but still fun. Snorkeling was also amazing, best part of the trip. They take you to another resort to do that. If I were to go to Mexico again, I would love a place that has more of the culture adapted into it, but this was a not so bad place if it's your first time going on a big trip. Read less
Stayed at the resort for 5 days on a conference, so I'm not here through choice, so perhaps I have a different view on the place. If I did, and I was coming to Mexico then I'd want to stay... Read more somewhere that offers something that you could describe as Mexican, it's a bit like going to Kavos and saying you've been to Greece. Rooms and service were fine. There's a choice of restaurants that serve up buffet food, which after 15 meals gets repetitive. The pool complex is big and clean, didn't see any lifeguards on duty, so it was with kids you need to keep an eye open. If you are into all inclusive drink-eat as much as you want then this might be somewhere to consider. Read less