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Open today: 9:00am - 9:00pm

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  • Mon - Fri9:00am - 9:00pm
  • Saturday9:00am - 7:00pm
  • Sunday10:00am - 6:00pm

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At a glance

  • Kids’ club
  • 27-hole golf course
  • Great dining choice
  • Elegant rooms
  • All inclusive resort

Hotel facilities

Bar

Fitness Centre

Internet Access

Wheelchair Friendly

Scuba

Swimming Pool

Tennis

All Inclusive

Beach Holiday

Frequent Virgin

Golf

Honeymoon

Wedding

TripAdvisor Traveller Rating

4.5

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Moon Palace Golf & Spa Resort

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WEATHER HERE

Recently refurbished, it really is a palace, and a spectacular one at that. Lying on Cancun’s tranquil south shore, nestled between a long, white sand beach and 55 acres of tropical foliage. A 27-hole Jack Nicklaus signature golf course is available for a memorable round of golf. Rooms are very elegant, in fact all have double Jacuzzi baths! You’ll be spoilt for choice when it comes to your dining options with 13 restaurants to choose from. There are incredible floor shows every evening, with the disco picking up the beat until the early hours.

Where is it?

On a huge, wonderful beach. Transfer time from airport: 10 min.

Larger Map

Room information

2,425 rooms on 3 floors in several buildings with 8 lifts. All with private balcony/terrace, air-conditioning, flatscreen satellite TV, wireless Internet connection, direct-dial telephone, coffee maker, 24-hour room service, mini-fridge with soft drinks, bottle of wine, spirits optic, water and beer (which is stocked alternate days), safety deposit box, Jacuzzi, bathrobes and slippers, turn-down service, hairdryer and straightener. Non-smoking rooms on request.

Deluxe Resort View Rooms have a resort view, 1 king-size bed or 2 double beds, sleeping up to 4 adults or 2 adults and 2 children. Wheelchair accessible Deluxe Rooms have a roll-in shower and 2 double or 1 king-size bed and are 5 steps to the beach (must be requested at time of booking and subject to availability).

Room Upgrade

Superior Deluxe Garden Rooms-with garden views, sleeping up to 4 adults or 2 adults and 2 children.

Superior Deluxe Garden Club Rooms – The same as the Superior Deluxe Garden Room but with added benefits exclusive to Virgin Holidays including: Priority luggage delivery on arrival, guaranteed late check out, nightly turn-down service, kids special room service menu including kids bath products and stoked mini refrigerator, XBox 360/DVD player and a selection of XBox games (on request).

Junior Suite Golf Course View - perfect for keen golfers, including personal use of a golf cart for getting around the resort, during your stay, DVD player, separate seating area and private screened terrace with table and chairs, sleeping max 2 adults.

Superior Deluxe Ocean View Rooms-with stunning views across the Caribbean sea sleeping max 4 adults or 2 adults and 2 children.

Superior Deluxe Oceanfront Rooms-as above but closer to the ocean, with 1 king-size bed, sleeps 2 adults.

Family Rooms – located in the sunrise section and consist of 2 bedrooms (one with 1 king-size bed, the other with 2 double beds), Xbox 360®/DVD player with DVD’s and games available on request, family in-room amenities including kids' room service menu and bathroom products. Sleeps max 4 adults and 2 children. For guests travelling with children only.

Concierge Room-with ocean view, pillow menu, exclusive concierge (phone service), private check-in/out, nightly petit fours and turn-down service, DVD/CD player, iPod dock, upgraded liquor brands in room dispenser, L'Occitane bath amenities, two 25-min massages, private beach lounge chair area with waiter service, beach bag (1 per room per stay), 24-hour room service from Tratoria and Caribeno Restaurants, sleeps 2 adults.

Wellness Suites are located in the sunrise section of the hotel with 1 king-size bed or double beds, sleeping max 4 adults or 2 adults and 2 children.

Wellness Suite Benefits include:
- Direct access from the terrace of the private pool, available exclusively for guests who book these rooms - Guests will also be privy to a robust menu of heart healthy and gluten-free meals, available 24 hours a day via complimentary 24-hour room service - Access to aqua spinning bikes with a private instructor - Exclusive Awe Sports kit with yoga mat, dumbbells, and jump rope - Fully stocked minibar featuring an assortment of thirst quenching and vitamin rich beverages and natural juices - Herbal teas and premium coffees via personal Lavazza machines - Complimentary morning service with fruit and juice of the day served on the balcony - Dawn-simulating alarm clock. Aromatherapy room diffuser - CHI bath amenities including a hair iron and flat iron - Smelling salts for the in-room whirlpool and soaps with 100% natural essences - Luxurious pillow menu

Eats and drinks

13 restaurants (buffet and à la carte, Mexican, Italian, International, Caribbean, Oriental and barbecue included). 17 bars including swim-up bars and new Sky Bar. 24-hour room service.

Fun and games

Oversized freestyle pools, children's pools, Flow Rider (9.00am-5.00pm), dive tank, 2 beach volleyball courts, 5 floodlit tennis courts, 3 basketball courts, water sports; 1 scuba demo per stay, 2 fitness centres including spinning classes, sauna, Yoga, Pilates and more, mini-golf, beach soccer, kids’ club (4-12 years), daily activity programme, playground. Kids playroom facilities featuring games console, movie theatre, arcades and more. Wired Teens Lounge (10.00am-10.00pm). Beauty salon and boutique with 39 spa cabins and spa services*.

Entertainment

Live music daily, regular shows, karaoke and theme nights. Noir Nightclub until 3.00am.

Handy stuff

24-hour room service, concierge and bell staff service, 3 gift shops*, dry cleaning/laundry service*, complimentary wireless Internet access, doctor on call 24 hours*, Avis car rental*, ice machines, cash machine, daily bus service (on a first come, first served basis) to Beach Palace and Sun Palace. Guests may use the facilities at other Palace resorts, except for Le Blanc Spa Resort.

Additional information

*Denotes local charge.

Child ages at this property up to and including 17 years. 

All Inclusive

All meals and snacks, 24-hour room service and stocked mini-bar. Domestic and imported beverages including sparkling wine. All activities, entertainment, land sports and non-motorised water sports, including our business centres..

Minimum stay

3 nights.

Accessibility

Partially Accessible: properties that offer wheelchair adapted rooms with partially accessible amenities. Please note: These rooms are subject to availability and may only be available in specific room categories with varying bedding arrangements. Please request this at the time of booking. The Virgin Holidays Special Assistance Team can be contacted by e-mail at special.assistance@virginholidays.com or call us on 0844 557 3998, Monday-Friday 9.00am-5.30pm.

Virgin Holidays favourite

“ From their great facilities and locations, to the value and benefits they offer, these hotels are our top tips for getting you back to your bombastic best.

For travel between 01 Jan '15-31 Dec '15:

Bottle of sparkling wine and petit fours: On Arrival

Express Check-In

Exclusive: Behind the scenes weekly kitchen tour

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Moon Palace Golf & Spa Resort

  • What to Expect:
    • 4.5 Location
    • 4.5 Sleep Quality
    • 4.5 Rooms
    • 4.5 Service
    • 4.5 Value
    • 4.5 Cleanliness
  • Traveller Rating:
    • Excellent (7100)
    • Very Good (2341)
    • Average (848)
    • Poor (469)
    • Terrible (349)

One of the best all inclusive hotels that I have ever stayed in. The staff were courteous and helpful at all times and very well trained, the facilities were excellent and the food was, generally...

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5 of 5 stars
Oct 24, 2014 - Paul M - Chelmsford, United Kingdom

One of the best all inclusive hotels that I have ever stayed in. The staff were courteous and helpful at all times and very well trained, the facilities were excellent and the food was, generally... Read more , superb. The Moon Palace has 14 restaurants, each offering a different menu and we did our best to try them all, we did not have a bad meal in any of them. The range of foods on offer in each of the restaurants was extensive and always freshly prepared. Not only were the staff very helpful but they seemed to be very happy to work at the Moon Palace. The range of activities on offer was impressive and access to information was very good. I have never seen such a range of swimming pools in one resort, all clean, well regulated and looked after. Our rooms were spacious and well supplied with many thoughtful touches, such as chocolates on our pillows each, left by the maid who came to turn the beds down. The hot tubs ad balconies were a real bonus. Can't wait to go back. Read less

5 of 5 stars
Oct 24, 2014 - DJ G - West Rutland, Vermont

We just returned from our stay at the Moon Palace (Nizuc) 10/14/14-10/21/14. This was our second trip back to the Moon Palace and we only had to be there a few moments to be reminded why we chose to... Read more become members. There is no downside to staying here. The food is great, the grounds and facilitys are clean and the staff is second to none. And just to be clear the staff at this resort could not be more pleasent, helpfull, and kind. Jorge Baas and Hecner Martinez made the begining of each day a delight at breakfast and occasionally lunch. After that we sat poolside where Miguel Matinez (I hope I have his last name correct) went out of his way to make our stay as comfortable as possible. My kids love him and were sad when we left because they said they were going to miss him so much. He is a class act. Cant wait to see everyone again in March. Thanks for the great memories, The Grahams Read less

5 of 5 stars
Oct 23, 2014 - Garrie2013 - Cockermouth, United Kingdom

Got back fro Moon Palace 22/10/14 and have to say had another great time at a palace resort. The hol was to celebrate my 50th which we did in style. Service at Moon Place Grand was excellent with... Read more special thanks to all the staff in breakfast restaurant including manager Sergio, hostess Adriana Ariana, waiters Yvan, Janet, Luis F and Roberto. Special thanks also to the animation team at the Grand who also could not be faulted, Alfredo, Enrique and Greta looked after us and nothing was ever a problem. The service at the pool was also exceptional, pool barman Luis brilliant and waiter Luis Adalberto Huchim Ku also brilliant. Thanks again for a great stay! Read less

4 of 5 stars
Oct 23, 2014 - John E - Bogota

The hotel is one of the best I ever visited, fantastic areas, very fancy restaurants, hotel workers are available for you all the time, incredible pool areas, spa facility is terrific... Read more !, BUT..........as we like to plan all in advance, we separated some extra attractions (romantic dinner on the beach, spa for couples, and others I do not remember now) through the travel agency by the use of the CREDITS offered by the hotel. What a surprise when we checked out and got this bill with lot of TAX for using these f&%#*+ credits. If you are planning to go to this fantastic hotel, do not separate any extra plan in advance; please! as soon as you get there, check the whole hotel areas, there is no need for extra attractions due to the hotel has EVERYTHING!......and if you want to redeem your "credits" you will be stunned finding out the amount of money for taxes you would pay! Conclusion: Enjoy the hotel and all the fantastic areas inside it, BUT don´t even try tu use the "credits".........are a completely FAKE! Read less

4 of 5 stars
Oct 23, 2014 - cannon52 - Doncaster, United Kingdom

we have just returned after 2 week holiday which included our sons wedding also, what a beautiful wedding day, in a truly amazing hotel, we enjoyed every minute of our stay. we couldnt have wished... Read more for a better room, clean and spacious. good restaurants and bars pools areas clean and service second to none (swing bar the best) plenty to occupy our two 9 year old grandchildren we loved sitting in the sunrise lounge in the evenings (with our cocktails of course) listening to some relaxing music and watching people coming and going. would recommend anybody who is thinking of marrying abroad look at moon palace. ps. oh by the way thank you alfredo in the spa, I didnt look the same person after you brought my wild and untamed hair under control, everyone made a comment. thanks again. Read less

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