Mexico Holidays

0344 557 4321

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  • Mon - Fri9am - 9pm
  • Saturday9am - 7pm
  • Sunday10am - 6pm
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Hotel facilities

Hotel with a barBar

Hotel with a fitness centreFitness Centre

Hotel with internet accessInternet Access

Hotel is wheelchair friendlyWheelchair Friendly

Hotel with scubaScuba

Hotel with a swimming poolSwimming Pool

Hotel with tennisTennis

Hotel with All InclusiveAll Inclusive

Hotel for a Beach HolidayBeach Holiday

Hotel for frequent virginFrequent Virgin

Hotel with GolfGolf

Hotel for honeymoonHoneymoon

Wedding HotelWedding

TripAdvisor Traveller Rating

4.5

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Moon Palace Golf & Spa Resort

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Recently refurbished, it really is a palace and a spectacular one at that. Lying on Cancun’s tranquil south shore, nestled between a long, white sand beach and 55-acres of tropical foliage. A 27-hole Jack Nicklaus signature golf course is available for a memorable round of golf. Rooms are very elegant, in fact, all have double Jacuzzi baths! You’ll be spoilt for choice when it comes to your dining options with 13 restaurants to choose from. There are incredible floor shows every evening, with the disco picking up the beat until the early hours.

At a glance

Favourites Benefits These hotels provide exceptionally good value, are in great locations and offer exclusive benefits to Virgin Holidays’ customers.
  • Kids’ Club
  • 27-hole golf course
  • Great dining choice
  • Elegant rooms
  • All-inclusive resort

Where is it?

On a huge, wonderful beach. Transfer time from airport: 10 min.

Larger Map

Room information

2,425 rooms on 3 floors in several buildings with 8 lifts. All with private balcony/terrace, air-conditioning, flatscreen satellite TV, WiFi Internet connection, direct-dial telephone, coffee maker, 24-hour room service, mini-fridge with soft drinks, bottle of wine, spirits optic, water and beer (which is stocked alternate days), safety deposit box, Jacuzzi, bathrobes and slippers, turn-down service, hairdryer and straighteners. Non-smoking rooms on request.

Deluxe Resort View Rooms have a resort view, 1 king-size bed or 2 double beds and sleep max 4 adults or 2 adults and 2 children.

Wheelchair accessible Deluxe Rooms have a roll-in shower and 2 double beds or 1 king-size bed and are 5 steps to the beach (must be requested at time of booking and subject to availability).

Room Upgrade

Superior Deluxe Garden Rooms with garden views, sleeping max 4 adults or 2 adults and 2 children.

Superior Deluxe Garden Club Rooms are the same as the Superior Deluxe Garden Rooms but with added benefits exclusive to Virgin Holidays including: Priority luggage delivery on arrival, guaranteed late check out, nightly turn-down service, kids special room service menu including kids bath products and stocked mini-fridge, XBox 360/DVD player and a selection of XBox games (on request).

Junior Suite Golf Course View Rooms are perfect for keen golfers, including personal use of a golf cart for getting around the resort, during your stay, DVD player, separate seating area and private screened terrace with table and chairs, sleeping max 2 adults.

Superior Deluxe Ocean View Rooms with stunning views across the Caribbean sea sleeping max 4 adults or 2 adults and 2 children.

Superior Deluxe Oceanfront Rooms are as above but closer to the ocean, with 1 king-size bed, sleeping max 2 adults.

Family Connections Luxury Suites are located in the sunrise section and consist of 2 bedrooms (one with 1 king-size bed, the other with 2 double beds), Xbox 360®/DVD player with DVD’s and games available on request, family in-room amenities including kids' room service menu and bathroom products. Sleeping max 4 adults and 2 children. For guests travelling with children only.

Concierge Club Rooms with ocean views, pillow menu, exclusive concierge phone service, private check-in/out, nightly petit fours and turn-down service, DVD/CD player, iPod dock, upgraded liquor brands in room dispenser, L'Occitane bath amenities, two 25-min massages, private beach lounge chair area with waiter service, beach bag (1 per room per stay), 24-hour room service from Tratoria and Caribeno Restaurants, sleeping max 2 adults.

Wellness Suites are located in the sunrise section of the hotel with 1 king-size bed or double beds, sleeping max 4 adults or 2 adults and 2 children.

Wellness Suite Benefits include:

- Direct access from the terrace of the private pool, available exclusively for guests who book these rooms
- Guests will also be privy to a robust menu of heart-healthy and gluten-free meals, available 24 hours a day via complimentary 24-hour room service
- Access to aqua spinning bikes with a private instructor
- Exclusive Awe Sports kit with yoga mat, dumbbells, and jump rope
- Fully stocked minibar featuring an assortment of thirst quenching and vitamin-rich beverages and natural juices
- Herbal teas and premium coffees via personal Lavazza machines
- Complimentary morning service with fruit and juice of the day served on the balcony - Dawn-simulating alarm clock. Aromatherapy room diffuser
- CHI bath amenities including a hair iron and flat iron
- Smelling salts for the in-room whirlpool and soaps with 100% natural essences
- Luxurious pillow menu


Eats and drinks

13 restaurants (buffet and à la carte, Mexican, Italian, International, Caribbean, Oriental and barbecue included). 17 bars including swim-up bars and new Sky Bar. 24-hour room service.

Fun and games

Over-sized freestyle pools, children's pools, Flow Rider (9.00am-5.00pm), dive tank, 2 beach volleyball courts, 5 floodlit tennis courts, 3 basketball courts, water sports; 1 scuba demo per stay, 2 fitness centres including spinning classes, sauna, Yoga, Pilates and more, mini-golf, beach soccer, kids’ club (4-12 years), daily activity programme, playground. Kids playroom facilities featuring games console, movie theatre, arcades and more. Wired Teens Lounge (10.00am-10.00pm). Beauty salon and boutique with 39 spa cabins and spa services*.

Entertainment

Live music daily, regular shows, karaoke and theme nights. Noir Nightclub until 3.00am.

Handy stuff

24-hour room service, concierge and bell staff service, 3 gift shops*, dry cleaning/laundry service*, complimentary WiFi Internet access, doctor on call 24-hours*, Avis car rental*, ice machines, cash machine. Guests may use the facilities at other Palace resorts, except for Le Blanc Spa Resort.

Additional information

*Denotes local charge.

Child ages at this property up to and including 17 years. 

All Inclusive

All meals and snacks, 24-hour room service and stocked mini-bar. Domestic and imported beverages including sparkling wine. All activities, entertainment, land sports and non-motorised water sports, including our business centres.

Minimum stay

5 nights 24 Dec '15-03 Jan '16, 20 Mar-27 Mar '16, 24 Dec '16-03 Jan '17 and 29 Mar-30 Apr '17.

3 nights 04 Jan-19 Mar '16, 28 Mar-23 Dec '16, 04 Jan-28 Mar '17.

Accessibility

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

Virgin Holidays favourite

Virgin Holidays favourite

“ From their great facilities and locations, to the value and benefits they offer, these hotels are our top tips for getting you back to your bombastic best.

Bottle of sparkling wine and petit fours: On Arrival

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Exclusive: Behind the scenes weekly kitchen tour

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Moon Palace Golf & Spa Resort

  • What to Expect:
    • 4.5 Location
    • 4.5 Sleep Quality
    • 4.5 Rooms
    • 4.5 Service
    • 4.5 Value
    • 4.5 Cleanliness
  • Traveller Rating:
    • Excellent (10202)
    • Very Good (3318)
    • Average (1282)
    • Poor (639)
    • Terrible (540)

This is the first time we have travelled anywhere in Mexico, and we were VERY VERY impressed!!! This resort is spectacular!! You will not go wrong with staying here, its great for all ages! From...

TripAdvisor LLC. All rights reserved.

5 of 5 stars
Feb 6, 2016 - Crystal D - Wasaga Beach, Canada

This is the first time we have travelled anywhere in Mexico, and we were VERY VERY impressed!!! This resort is spectacular!! You will not go wrong with staying here, its great for all ages! From... Read more what we could see the resort is fully wheelchair accessible, the food is fantastic as well as the service!! We stayed in room 3209, which is the third floor, the rooms were spacious for a couple. The facility and rooms were very clean. They supply CHI bath products and blow dryers and flat irons. the restaurants and bars did not disappoint!! I'm happy to say that we will stay here again and recommend to family and friends!! The room credits are great but you will end up paying your 16% tax on all services and items, if your going to golf more then three times then I'd suggest using the room credits and not getting unlimited golf. If golfing 3+ times then get unlimited golf with your tour provider! Also spa was amazing!! Cheers!! Read less

4 of 5 stars
Feb 6, 2016 - Darren M

This resort is big, at first I thought it was too big but you get use to it. All the facilities I could want and more we're there. Food and service was great. Best restaurant was the Mexican in... Read more Nizuc, Los carpolas, then the Brazilian. Food and service there was great. A must is the Mayan coffee, good to watch them make it at your table a fire show!!!! The coffee places were a great find too, had lots of choices for snacks and all included. Not a place if your watching your weight!!! Lots to do, plenty of space and choice, great decoration throughout. Lovely grounds, I loved it. Read less

5 of 5 stars
Feb 5, 2016 - sshawks_the12thman - Regina, Canada

Stayed at the resort from Jan 23 to Jan 30. We stayed on the Grand Side and loved it. Room was nicely laid out and was huge and well appointed. Had a 4 bottle liquor dispenser and had a good... Read more selection of beer and pop. Mini fridge was constantly stocked each day with Corona, Budweiser, Bud Light, Pepsi, Coke, Sprite and 7-up. If you put a small tip in the fridge each day you would always get what you asked for and filled to capacity! There was a huge 2 person jacuzzi in the room which worked well and the bathroom came with complimentary CHI hair products as well as a CHI hair straightener. I loved the rainfall shower head. Flat screen TV worked well and with the satellite TV had some good options for English channels. In room safe was easy to use and spacious enough to fit a 17 inch laptop. Full pillow menu was great and the Concierge was always available when we called. Lobby of the Grand Side is tad disappointing but is only temporary while the permanent one is being built. There was construction going on which could be heard from our balcony and some of pool areas on the Grand Side but really wasn't too bad and the quit working around 5 each day. I liked waking up having my morning coffee and watching them work on the new lobby and casino. Grounds: Well kept and were beautiful. There are a few cats roaming around but nothing to get all worked up about. My wife loves cats and many of them are very friendly. There were also a few Coati running around which we fed and are cool to watch in the evening. Pools: Was always able to find a lounger no matter the time of time day in all areas of the resort. Resort is huge and spread out which is probably why. We did not find the temperature of the water to be too cold. Beach: The Beach front is long, and I mean long. Plenty of open loungers no matter the time of day. Yes there is a bit of seaweed but it is cleaned up all day long. The Grand Beach is the best and is kept up better than the rest. If you love long walks then you will love it. You can walk the resort beach and walk even further past the resort forever past the Grand Beach heading South. It is clean all the way down for kilometers. To be honest, some of the cleanest beach and water isn't even on the actual resort it's beside the resort! I highly recommend walking off the resort beach. Bars: Soo many bars!!! We did not find any of them crowded no matter the time of day. Had a great selection of top-shelf brands only thing missing was my Appletons. Restaurants: Can not saying anything bad about the restaurants. They weren't horrible but weren't spectacular either. Depending on the time you went some of them had a little bit of wait time to get into but nothing to get in a huff about. Waiting 15 minutes while on vacation is nothing to get worked up over. I loved the fact that all but 2 restaurants did not require any reservations. Something that sticks out while we were there, not once were we approached by anyone offering time-shares....not once!!!! I will say this, the resort is huge! The buses that transfer you from lobby to lobby run all day and are air conditioned and run quite frequently. We used the buses a few times but found that once you got your bearings, walking from one end of the resort to the other wasn't really that bad. If you follow the covered walks and follow where the ramps lead you can get around quickly. One morning we decided to walk to Nizuc for breakfast and passed right by the Grand Lobby pick-up point for the bus and when we reached the buffet in Nizuc I noticed that the couple right in front of us was one of the couples that had been waiting in line for bus when we left. We would definitely go back!! Read less

4 of 5 stars
Feb 5, 2016 - Attila K

We have just returned from at week at the Moon Palace Cancun. There is much to recommend about this all inclusive resort. First on the list is the people who work there. They are all very... Read more friendly, courteous, and helpful, especially the staff that work in all the restaurants. If you breakfast in the “Buganbilias” in the Sunrise, you will most likely meet Jesus (Chucho) who makes the best eggs and omelets. He is always happy and smiling and extremely friendly. He will make your day start off right. Of note in that same restaurant is the very good waiter Luis (a big soccer fan) and overseeing the restaurant is Raquel, who is most thoughtful and attentive, especially if you are celebrating a special occasion. Two of our favorite restaurants were La Trattoria (at which you need reservations) and La Gondola. Our waiter at La Trattoria was Eleodoro and he gave us excellent service. We frequented La Gondola often and ALL the staff was excellent. In the evening at La Gondola the “pièce de résistance” is the piano player Béla Duka. You will not find a more talented and friendly pianist anywhere. The staff, accommodations, food, and cleanliness leave nothing to be desired. Their computer system, however, does. There does not seem to be good networking between systems and it often causes confusion and a waste of your vacation time. You often have to go to several different people to get a question answered or problem solved. Also the “resort credit” that is offered is not as attractive as they would have you think. There are many limits to it (at the spa, the store, etc.). The prices are greatly inflated (2 to 3 times the actual value) to begin with and with the 16% tax added that you must pay, you are not getting any bargain. Don’t let the “resort credit” be the deciding factor to choosing the Moon Palace, but we do recommend you go and enjoy the good food, warm weather, and warm people. Read less

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