Mexico Holidays

0844 557 4321

Opening Times

  • Mon - Fri9am - 9pm
  • Saturday9am - 7pm
  • Sunday10am - 6pm
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Hotel facilities

Hotel with a barBar

Hotel with a fitness centreFitness Centre

Hotel with internet accessInternet Access

Hotel is wheelchair friendlyWheelchair Friendly

Hotel with scubaScuba

Hotel with a swimming poolSwimming Pool

Hotel with tennisTennis

Hotel with All InclusiveAll Inclusive

Hotel for a Beach HolidayBeach Holiday

Hotel for frequent virginFrequent Virgin

Hotel with GolfGolf

Hotel for honeymoonHoneymoon

Wedding HotelWedding

TripAdvisor Traveller Rating

4.5

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Moon Palace Golf & Spa Resort

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Recently refurbished, it really is a palace, and a spectacular one at that. Lying on Cancun’s tranquil south shore, nestled between a long, white sand beach and 55 acres of tropical foliage. A 27-hole Jack Nicklaus signature golf course is available for a memorable round of golf. Rooms are very elegant, in fact all have double Jacuzzi baths! You’ll be spoilt for choice when it comes to your dining options with 13 restaurants to choose from. There are incredible floor shows every evening, with the disco picking up the beat until the early hours.

At a glance

Favourites Benefits These hotels provide exceptionally good value, are in great locations and offer exclusive benefits to Virgin Holidays’ customers.
  • Kids’ club
  • 27-hole golf course
  • Great dining choice
  • Elegant rooms
  • All inclusive resort

Where is it?

On a huge, wonderful beach. Transfer time from airport: 10 min.

Larger Map

Room information

2,425 rooms on 3 floors in several buildings with 8 lifts. All with private balcony/terrace, air-conditioning, flatscreen satellite TV, wireless Internet connection, direct-dial telephone, coffee maker, 24-hour room service, mini-fridge with soft drinks, bottle of wine, spirits optic, water and beer (which is stocked alternate days), safety deposit box, Jacuzzi, bathrobes and slippers, turn-down service, hairdryer and straightener. Non-smoking rooms on request.

Deluxe Resort View Rooms have a resort view, 1 king-size bed or 2 double beds, sleeping up to 4 adults or 2 adults and 2 children. Wheelchair accessible Deluxe Rooms have a roll-in shower and 2 double or 1 king-size bed and are 5 steps to the beach (must be requested at time of booking and subject to availability).

Room Upgrade

Superior Deluxe Garden Rooms-with garden views, sleeping up to 4 adults or 2 adults and 2 children.

Superior Deluxe Garden Club Rooms – The same as the Superior Deluxe Garden Room but with added benefits exclusive to Virgin Holidays including: Priority luggage delivery on arrival, guaranteed late check out, nightly turn-down service, kids special room service menu including kids bath products and stoked mini refrigerator, XBox 360/DVD player and a selection of XBox games (on request).

Junior Suite Golf Course View - perfect for keen golfers, including personal use of a golf cart for getting around the resort, during your stay, DVD player, separate seating area and private screened terrace with table and chairs, sleeping max 2 adults.

Superior Deluxe Ocean View Rooms-with stunning views across the Caribbean sea sleeping max 4 adults or 2 adults and 2 children.

Superior Deluxe Oceanfront Rooms-as above but closer to the ocean, with 1 king-size bed, sleeps 2 adults.

Family Rooms – located in the sunrise section and consist of 2 bedrooms (one with 1 king-size bed, the other with 2 double beds), Xbox 360®/DVD player with DVD’s and games available on request, family in-room amenities including kids' room service menu and bathroom products. Sleeps max 4 adults and 2 children. For guests travelling with children only.

Concierge Room-with ocean view, pillow menu, exclusive concierge (phone service), private check-in/out, nightly petit fours and turn-down service, DVD/CD player, iPod dock, upgraded liquor brands in room dispenser, L'Occitane bath amenities, two 25-min massages, private beach lounge chair area with waiter service, beach bag (1 per room per stay), 24-hour room service from Tratoria and Caribeno Restaurants, sleeps 2 adults.

Wellness Suites are located in the sunrise section of the hotel with 1 king-size bed or double beds, sleeping max 4 adults or 2 adults and 2 children.

Wellness Suite Benefits include:
- Direct access from the terrace of the private pool, available exclusively for guests who book these rooms - Guests will also be privy to a robust menu of heart healthy and gluten-free meals, available 24 hours a day via complimentary 24-hour room service - Access to aqua spinning bikes with a private instructor - Exclusive Awe Sports kit with yoga mat, dumbbells, and jump rope - Fully stocked minibar featuring an assortment of thirst quenching and vitamin rich beverages and natural juices - Herbal teas and premium coffees via personal Lavazza machines - Complimentary morning service with fruit and juice of the day served on the balcony - Dawn-simulating alarm clock. Aromatherapy room diffuser - CHI bath amenities including a hair iron and flat iron - Smelling salts for the in-room whirlpool and soaps with 100% natural essences - Luxurious pillow menu

Eats and drinks

13 restaurants (buffet and à la carte, Mexican, Italian, International, Caribbean, Oriental and barbecue included). 17 bars including swim-up bars and new Sky Bar. 24-hour room service.

Fun and games

Oversized freestyle pools, children's pools, Flow Rider (9.00am-5.00pm), dive tank, 2 beach volleyball courts, 5 floodlit tennis courts, 3 basketball courts, water sports; 1 scuba demo per stay, 2 fitness centres including spinning classes, sauna, Yoga, Pilates and more, mini-golf, beach soccer, kids’ club (4-12 years), daily activity programme, playground. Kids playroom facilities featuring games console, movie theatre, arcades and more. Wired Teens Lounge (10.00am-10.00pm). Beauty salon and boutique with 39 spa cabins and spa services*.

Entertainment

Live music daily, regular shows, karaoke and theme nights. Noir Nightclub until 3.00am.

Handy stuff

24-hour room service, concierge and bell staff service, 3 gift shops*, dry cleaning/laundry service*, complimentary wireless Internet access, doctor on call 24 hours*, Avis car rental*, ice machines, cash machine, daily bus service (on a first come, first served basis) to Beach Palace and Sun Palace. Guests may use the facilities at other Palace resorts, except for Le Blanc Spa Resort.

Additional information

*Denotes local charge.

Child ages at this property up to and including 17 years. 

All Inclusive

All meals and snacks, 24-hour room service and stocked mini-bar. Domestic and imported beverages including sparkling wine. All activities, entertainment, land sports and non-motorised water sports, including our business centres..

Minimum stay

3 nights.

Accessibility

Partially Accessible: properties that offer wheelchair adapted rooms with partially accessible amenities. Please note: These rooms are subject to availability and may only be available in specific room categories with varying bedding arrangements. Please request this at the time of booking. The Virgin Holidays Special Assistance Team can be contacted by e-mail at special.assistance@virginholidays.com or call us on 0844 557 3998, Monday-Friday 9.00am-5.30pm.

Virgin Holidays favourite

Virgin Holidays favourite

“ From their great facilities and locations, to the value and benefits they offer, these hotels are our top tips for getting you back to your bombastic best.

For travel between 01 Jan '15-31 Dec '15:

Bottle of sparkling wine and petit fours: On Arrival

Express Check-In

Exclusive: Behind the scenes weekly kitchen tour

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Moon Palace Golf & Spa Resort

  • What to Expect:
    • 4.5 Sleep Quality
    • 4.5 Location
    • 4.5 Rooms
    • 4.5 Service
    • 4.5 Value
    • 4.5 Cleanliness
  • Traveller Rating:
    • Excellent (8269)
    • Very Good (2694)
    • Average (995)
    • Poor (518)
    • Terrible (409)

We have a great time whenever come down here. The staff is very attentive and friendly. We love it here, this is our 3rd visit and get treated like kings. I'd like to give a shout out to following...

TripAdvisor LLC. All rights reserved.

5 of 5 stars
Apr 25, 2015 - Dave J - Coon Rapids, Minnesota

We have a great time whenever come down here. The staff is very attentive and friendly. We love it here, this is our 3rd visit and get treated like kings. I'd like to give a shout out to following... Read more staff that help made our vacation special. Nico (MC and Pool Area), Valerie (Pool area), Julio and Jesus staff in Bugabillo's restaurant, and the attendants on the flo rider who helped our special needs child with riding the wake board. Nico was always willing to talk with our family, engage our children, took photos with our daughter's and even took the time to make a balloon flower that made our child feel extra special. Julio took extra care of our family at the restaurant. He would help to get our breakfast for our special needs children, and folded a paper heart out of a dollar bill. Jesus the Omelette maker has a super positive attitude and makes a great breakfast. I can't say enough about this vacation resort. We get treated like kings down here. Come see for yourself. Read less

5 of 5 stars
Apr 25, 2015 - Devyn S - Fairless Hills, Pennsylvania

We stayed at the Moon Palace from July 28th- August 4th. We were traveling with 4 teenagers (18 years old) and 3 adults. Check-in took a couple of hours as it always does but that is because there... Read more was a problem with our room. We requested an ocean view room and they gave us a room facing the woods and it seemed like forever before they could find us a room that we liked. My advice to first timers is while they get your room ready don’t sit in the room with them. Go to the bar and get a drink or walk on the beach, the time goes by much faster. Another piece of advice if it is your first time, if you do not plan on spending a lot of money DO NOT let them talk you into a timeshare. We have been going to Moon Palace for almost 10 years and the first time we went we got suckered into buying a $70,000 timeshare. It does give you some perks (exclusive sections on the beach, personal golf carts, discounts, ect.) but it may be over some peoples price limit. And even if it is over what you can afford, trust me, they will convince you to buy it anyway so don’t even bother going to the meeting. The employees are mostly friendly but they do have their share of rude workers. Most of the bartenders and staff were very friendly but some of the staff members were rude. The bartenders, especially the ones who knew us, always greeted us with smiles and handshakes. The rooms were stunning as always. Moon Palace is broken into 3 sections: the Grand, Nizuc, and sunrise. The Grand is the newest section and in my opinion has the nicest rooms. We stay in the presidential suites, which come with a full kitchen, living room, two bedroom, four beds, Wi-Fi, three bathrooms, two Jacuzzis, and a private pool in the backyard. It is truly luxurious and will blow your mind the first time you stay in one. We have visited some of the other Palace Resorts in Mexico and they are also very nice. Although the other resorts are not as big as Moon Palace most of the beaches are nicer. Moon Palace is the best choice for younger people who always want something to do. The other resorts and more laidback and all about relaxing and do not offer as many activities. Another great thing about this resort is the 24-hour room service. If you weren’t aware all of the Palace resorts are all inclusive, which means all of the food and drinks are FREE! So if you’re laying in bed at 2am and craving a burger and cheesecake just get on the phone and order some room service. The room service food is pretty good but nothing compared to the food at the restaurants. The resort has restaurants of every nationality. But some of them like the Oriental, Italian, and Mexican often have a very long wait. A little secret that we learned is you can call the restaurant a couple hours in advance and make a reservation and when it’s time to eat you can just walk right past the line and sit down. If you have looked at pictures of the resort the first thing you will notice is the number of pools. There are somewhere around 10-12 pools on the resort and most of them have swim up bars. The pools are cleaned constantly through out the day and it shows. Some resorts I have been to have gross pools that you barley want to get into but at Moon palace most of them are as clean as can be. We have vacationed there during all of the seasons and a word of advice is if you are going during the winter months don’t expect to be comfortable in the pools. We went in February and the pools were FREEZING. And in contrast we have also gone in July and some of the pools were way too warm, almost making you think someone peed where you were swimming. Overall Moon Palace has always been very welcoming and we look forward to going every year. It is well worth the money (which can be up to $500 a person per day), which may seem like a lot to some people but to me it’s worth every penny to stay in paradise for a week. Read less

5 of 5 stars
Apr 24, 2015 - Cristiano R

This hotel is amazing! It has everything that you want in a hotel, good food, lots of stuff to do and free credit! You get free resort credit for how long you stay at the resort so if you stayed... Read more there for 1 week you get 1,500 dollars! They have lots of things to do like zip wires and waterslides I recommend Xplor brilliant. Back to the resort though it is a massive place and you can get golf buggies so you don't have to walk around and you can get a bus ride to nizuc, sunrise or the grand. Food is amazing at this place they have plenty of restaurants to choose from i there is 15. The entertainment team are full of energy and make you stand up and start dancing to the Mexican music! The activities here are the flow rider the pools and the new waterslides! The Not so good thing is the beach ,they try to make the most of it but it is full of seaweed but if you don't like it you can always go to the beach palace hotel. Overall this is a amazing resort and will be coming back for our 3rd time! I recommended you to go! Read less

5 of 5 stars
Apr 24, 2015 - EpitomeOfPicky - Montevideo, Minnesota

We enjoyed another excellent vacation at Mooon Palace this March. Our romantic dinner on the beach was a highlight. Thanks to our waiters, Edwin Isau and Ilvis Edzna for their fabulous service. Our... Read more drinks were always full! We are very pleased with the room updates in the Nizuc buildings. Our suggestion for further improving the rooms would be to upgrade the mattresses. The top shelf cocktails at the sky bar were delicious. The wine throughout the resort, however, is just not good, even if you upgrade. The food, overall, is top notch. The nacho cheese was weirdly watered down this year :( Our favorite restaurant is Barracuda. The steaks there are always very good, and we love the casual, outdoor setting. As always, being served breakfast in Moon Grand Caribeno, by our favorite, most handsome waiter, Jorge Dominguez, is one of the best parts of our time there! He makes us feel very welcome and well taken care of. Read less

5 of 5 stars
Apr 24, 2015 - JPLehtola - Rogers, Minnesota

We visited Moon Palace at the end of March 2015. We were intending on going to Moon Palace Jamaica, but its opening was delayed. We were returning to Moon Palace for about the fifth time. As always... Read more , it was great. There were three families in our group. They all received our diamond bracelets, as they were traveling with us. The guys went golfing one time. All of the adults had spa appointments. I did parasailing right off shore for the first time in my life. It was a fun experience and to be able to see the resort and hotel zone from the sky. Some of the party went to swim with the dolphins one day with resort credits. The Tulum tour, as always, was a fun trip. One day some of the party went to Xplor and the others went to Xel-Ha. We both enjoyed our day (I will write a review about Xplor). The last two days we hired a driver to taken us around in his passenger van. All twelve of us fit in just fine. The first day we visited Playacar Palace and on the second day we visited Beach Palace. During the morning of the second day we had a Paradise Adventure tour that left from the hotel zone (more about that in another review). We had rooms in the Grand section. This is our preferred section, as it is quieter and the rooms are larger. For the most part, we would walk to the other sections to get exercise, unless we were in a hurry. Every night we tried a different restaurant. They were all great. The two at the golf course (Trattoria and the new Mayan restaurant) were perhaps our favorites. The weather was very nice during our trip. It rained just one day out of the seven. Even thought the hotel was close to full occupancy, it didn't seem crowded. The service was excellent and the food was great. We love always coming to Moon Palace. Read less

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