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Recently refurbished, it really is a palace, and a spectacular one at that. Lying on Cancun’s tranquil south shore, nestled between a long, white sand beach and 55 acres of tropical foliage. A 27-hole Jack Nicklaus signature golf course is available for a memorable round of golf. Rooms are very elegant, in fact all have double Jacuzzi baths! You’ll be spoilt for choice when it comes to your dining options with 13 restaurants to choose from. There are incredible floor shows every evening, with the disco picking up the beat until the early hours.
On a huge, wonderful beach. Transfer time from airport: 10 min.Larger Map
2,425 rooms on 3 floors in several buildings with 8 lifts. All with private balcony/terrace, air-conditioning, flatscreen satellite TV, wireless Internet connection, direct-dial telephone, coffee maker, 24-hour room service, mini-fridge with soft drinks, bottle of wine, spirits optic, water and beer (which is stocked alternate days), safety deposit box, Jacuzzi, bathrobes and slippers, turn-down service, hairdryer and straightener. Non-smoking rooms on request.
Deluxe Resort View Rooms have a resort view, 1 king-size bed or 2 double beds, sleeping up to 4 adults or 2 adults and 2 children. Wheelchair accessible Deluxe Rooms have a roll-in shower and 2 double or 1 king-size bed and are 5 steps to the beach (must be requested at time of booking and subject to availability).
Superior Deluxe Garden Rooms-with garden views, sleeping up to 4 adults or 2 adults and 2 children.
Superior Deluxe Garden Club Rooms – The same as the Superior Deluxe Garden Room but with added benefits exclusive to Virgin Holidays including: Priority luggage delivery on arrival, guaranteed late check out, nightly turn-down service, kids special room service menu including kids bath products and stoked mini refrigerator, XBox 360/DVD player and a selection of XBox games (on request).
Junior Suite Golf Course View - perfect for keen golfers, including personal use of a golf cart for getting around the resort, during your stay, DVD player, separate seating area and private screened terrace with table and chairs, sleeping max 2 adults.
Superior Deluxe Ocean View Rooms-with stunning views across the Caribbean sea sleeping max 4 adults or 2 adults and 2 children.
Superior Deluxe Oceanfront Rooms-as above but closer to the ocean, with 1 king-size bed, sleeps 2 adults.
Family Rooms – located in the sunrise section and consist of 2 bedrooms (one with 1 king-size bed, the other with 2 double beds), Xbox 360®/DVD player with DVD’s and games available on request, family in-room amenities including kids' room service menu and bathroom products. Sleeps max 4 adults and 2 children. For guests travelling with children only.
Concierge Room-with ocean view, pillow menu, exclusive concierge (phone service), private check-in/out, nightly petit fours and turn-down service, DVD/CD player, iPod dock, upgraded liquor brands in room dispenser, L'Occitane bath amenities, two 25-min massages, private beach lounge chair area with waiter service, beach bag (1 per room per stay), 24-hour room service from Tratoria and Caribeno Restaurants, sleeps 2 adults.
Wellness Suites are located in the sunrise section of the hotel with 1 king-size bed or double beds, sleeping max 4 adults or 2 adults and 2 children.
Wellness Suite Benefits include:
- Direct access from the terrace of the private pool, available exclusively for guests who book these rooms - Guests will also be privy to a robust menu of heart healthy and gluten-free meals, available 24 hours a day via complimentary 24-hour room service - Access to aqua spinning bikes with a private instructor - Exclusive Awe Sports kit with yoga mat, dumbbells, and jump rope - Fully stocked minibar featuring an assortment of thirst quenching and vitamin rich beverages and natural juices - Herbal teas and premium coffees via personal Lavazza machines - Complimentary morning service with fruit and juice of the day served on the balcony - Dawn-simulating alarm clock. Aromatherapy room diffuser - CHI bath amenities including a hair iron and flat iron - Smelling salts for the in-room whirlpool and soaps with 100% natural essences - Luxurious pillow menu
13 restaurants (buffet and à la carte, Mexican, Italian, International, Caribbean, Oriental and barbecue included). 17 bars including swim-up bars and new Sky Bar. 24-hour room service.
Oversized freestyle pools, children's pools, Flow Rider (9.00am-5.00pm), dive tank, 2 beach volleyball courts, 5 floodlit tennis courts, 3 basketball courts, water sports; 1 scuba demo per stay, 2 fitness centres including spinning classes, sauna, Yoga, Pilates and more, mini-golf, beach soccer, kids’ club (4-12 years), daily activity programme, playground. Kids playroom facilities featuring games console, movie theatre, arcades and more. Wired Teens Lounge (10.00am-10.00pm). Beauty salon and boutique with 39 spa cabins and spa services*.
Live music daily, regular shows, karaoke and theme nights. Noir Nightclub until 3.00am.
24-hour room service, concierge and bell staff service, 3 gift shops*, dry cleaning/laundry service*, complimentary wireless Internet access, doctor on call 24 hours*, Avis car rental*, ice machines, cash machine, daily bus service (on a first come, first served basis) to Beach Palace and Sun Palace. Guests may use the facilities at other Palace resorts, except for Le Blanc Spa Resort.
*Denotes local charge.
Child ages at this property up to and including 17 years.
All meals and snacks, 24-hour room service and stocked mini-bar. Domestic and imported beverages including sparkling wine. All activities, entertainment, land sports and non-motorised water sports, including our business centres..
Partially Accessible: properties that offer wheelchair adapted rooms with partially accessible amenities. Please note: These rooms are subject to availability and may only be available in specific room categories with varying bedding arrangements. Please request this at the time of booking. The Virgin Holidays Special Assistance Team can be contacted by e-mail at firstname.lastname@example.org or call us on 0844 557 3998, Monday-Friday 9.00am-5.30pm.
“ From their great facilities and locations, to the value and benefits they offer, these hotels are our top tips for getting you back to your bombastic best. ”Check Prices Back to top
TripAdvisor Traveller Rating:
we stayed for a week in November 2014, I have to say this place is one of best places I have stayed. Since it's a resort, it does not trap you inside a high rise buildings. It's huge, has 15... Read more + restaurants with different style, pool, Golf course, tennis court, long beach. Our family rented bike and went through whole resort, it was very fun riding bike alone the beach. The view is spectacular. Everybody in their staff is very polite and nice. Food quality is very good. Another best thing is you have free WiFi everywhere, even on the beach. Speed is good. The beach is not as good as on island, but if you just want to walk, lay down, enjoying the view, it is as good as other places. Our family really enjoyed our staying. Read less
My wife and I have vacationed at the Moon Palace on 6 different occasions. We always come back to this resort, and prefer staying on the Nizuc side of the resort. Even though we stay on the Nizuc... Read more side, the Sunrise has the larger and modern gym. Service is what makes this resort stand out. Deysi Del Rosario Chan Poot - Nizuc Lobby Bar, has been serving us for the past 7 years and is the sweetest person and professional server at the resort. Jorge Baas, Hecner Martinez, Javier Felix, Juan Guinto, and Paolo V. - Manglar restaurant (breakfast) provided outstanding service during our stay and made our breakfast (favorite meal of the day) memorable, which included my wife's favorite - guacamole! We truly love this resort, but as you can read above, it is mostly because of the employees. I recommend this resort to everyone. Read less
In October my wife and my brother returned to the Moon Palace for the third year running. This holiday was as good as the other two. What more can you say the hotel was fantastic the food was... Read more excellent and the people so friendly and kind. We enjoyed the new watering hole The Pub staff there were just so welcoming. There are so many people to mention, first Eric in the Buganbilia restaurant who remembered us and again made us feel so special also Roberto the restaurant manager. A thanks to Ivan at the VIP beach bar and the two lovely waitresses. Estaban at the swing bar who also remembered us from the past. Paul Castillo the pool concierge who came and spoke to us most days and was so helpful in arranging for us to be able to keep one room on until our departure. There are so many staff I would like to thank but forget there names, sorry. The staff are one of the reasons for our return they make the holiday special. All the restaurants were superb. The rooms were excellent clean and tidy cleaning staff do a fantastic job. Aldo part of the customer sevice team I thank for his assistance. Finely thank you all, and we shell return 2015. Denis Lewendon Read less
I was engaged here, had my honeymoon and now our first year anniversary. We will start with the the airport transfer that was quick, efficient and very polite. There is the 'Aha' moment as well... Read more as the excitement when we turn into Moon Palace. Check in was great. Florentina and Juan greeted us with welcome back home. Awe.... I would like to mention the Bell Men Staff at Moon Palace Grand as they always greet us with a smile and are so so hard working: Isaac, Emiliano, Gustavo, Erick, Mario, Rogelio, Gilberto, Javier, Victor, Wilberth, Roberto, Rigoberto. Thank you for all that you do! You guys are great! We had the terrace of the Caribbeno restaurant turned into a romantic heaven just for my husband and myself. Thank you to Isabel, Adiel, Naser and most importantly Ricardo Ascencio you are an incredible person. Ricardo made our anniversary so so special. You are so professional, kind hearted and efficient in what you do! I hope that Moon Palace Management recognizes all that you do. Each visit was made special by you. It is the little added touch that you do with a smile and sincerity. We would have done our wedding here but sadly we were not able to due to family members that were not able to travel. When we went back to our room we were greeted by a cake, champagne, balloons, rose petals and a cake by our concierge Fernanda. Every restaurant was amazing. Be sure to try the Brazilian Steakhouse! We had breakfast at the Caribenno Restaurant every morning. To the staff: Manager Sergio, Hostess Adriana and Ariana, Waiters Sergio, Luis, Fernando, Kitchen Luis and Fernando. What a great team! My husband is an avid golfer. He would like to acknowledge the staff at Moon Palace Golf Course: Manager Ricardo, staff Luis, Alexis, Rodrigo, Edgar, Adrian, Moises and Angel as well as Javier Contreras at the Rivera Cancun Golf Course. For the avid golfers out there; try to play at Moon Palace Golf Course, Riviera Cancun, Mayacoba, Playa Del Carmen as well as Iberostar. My husband enjoyed all these courses thoroughly! We rented a car through America Car Rental. It was great service as well as being economical. We drove ourselves to Playa Del Carmen and then enjoyed the good and drinks at Playacar Palace and then shopped along 5th Avenue where you can bargain. You can also drive to Akumal to see the turtles and also enjoy the Crocodile Zoo on the way to Playa Del Carmen. The beach is amazing at Playacar Palace! There is the ferry dock there also if you want to go to Cozumel to snorkel for the day. We drove to Walmart in Cancun. There you can buy alcohol and souvenirs for cheap. Also you can find local foods and items there as well. Be sure to go swimming with the dolphins at Moon Palace. It was a great experience! The Cenote trip was amazing as well. There is a shuttle twice a day to Beach/Sun Palace. There the beach is heavenly. I took the local bus and went to the mall to shop from Sun Palace. You can enjoy the restaurant there as well. Sergio Llanez Caceres and all the lobby to lobby bus drivers who work tirelessly to transport everyone to each lobby. Thank you! At Moon Palace Spa I enjoyed great service Marciela Torres Carmona-you are great! I also discovered there is an East Indian chef at the buffet restaurant at the Nizuq lobby. The food that the chef cooked was amazing and authentic from chicken tikka masala, dal, and various vegetables dishes. Great idea Moon Palace to have a chef that can cook those delicious Indian dishes. I didn't get the chef's name but hats off to him! The shows at night were a lot of fun! The Michael Jackson show as well as the Dancing With the Stars. The only thing is maybe Moon Palace needs to get a bit more variety of shows. The live band and movie night at the Grand Lobby was a lot of fun. There is a lot of bugs so be sure to bring repellent. Not sure if it is environmentally safe for Palace Resorts to spray for bugs or not. That may be an option. Thank you from the bottom of our hearts for making our first anniversary so so special. It is the staff that make Moon Palace so so special! This resort will always hold a special place in our hearts. Ayesha and Dereck P.s. Thanks Claudia Isla Hernandez! So great to see your smiling face each time! Miguel at member services you are very well versed as well as efficient. Don't hesitate and just go!! Contact me via Trip Advisor with any questions you might have! Read less
Everything from the Spa to the pool was amazing! I had the best time in Moon Palace. I had the opportunity to get a couples' message (extremely recommended for the love birds visiting) and swim with... Read more the dolphins (Royal package - worth it!), but what made the trip was our, now friend, Alejandro Moreno! He was the best person I met in the entire resort. So patient with our "drunk talk", made us laugh a lot and feel right at home! I will definitely be returning! Read less