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Open today: 9:00am - 9:00pm

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  • Mon - Fri9:00am - 9:00pm
  • Saturday9:00am - 7:00pm
  • Sunday10:00am - 6:00pm

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At a glance

  • Kids’ club
  • 27-hole golf course
  • Great dining choice
  • Elegant rooms
  • All inclusive resort

Hotel facilities

Bar

Fitness Centre

Internet Access

Wheelchair Friendly

Scuba

Swimming Pool

Tennis

All Inclusive

Beach Holiday

Frequent Virgin

Golf

Honeymoon

Wedding

TripAdvisor Traveller Rating

4.5

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Moon Palace Golf & Spa Resort

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WEATHER HERE

Recently refurbished, it really is a palace, and a spectacular one at that. Lying on Cancun’s tranquil south shore, nestled between a long, white sand beach and 55 acres of tropical foliage. A 27-hole Jack Nicklaus signature golf course is available for a memorable round of golf. Rooms are very elegant, in fact all have double Jacuzzi baths! You’ll be spoilt for choice when it comes to your dining options with 13 restaurants to choose from. There are incredible floor shows every evening, with the disco picking up the beat until the early hours.

Where is it?

On a huge, wonderful beach. Transfer time from airport: 10 min.

Larger Map

Room information

2,425 rooms on 3 floors in several buildings with 8 lifts. All with private balcony/terrace, air-conditioning, flatscreen satellite TV, wireless Internet connection, direct-dial telephone, coffee maker, 24-hour room service, mini-fridge with soft drinks, bottle of wine, spirits optic, water and beer (which is stocked alternate days), safety deposit box, Jacuzzi, bathrobes and slippers, turn-down service, hairdryer and straightener. Non-smoking rooms on request.

Deluxe Resort View Rooms have a resort view, 1 king-size bed or 2 double beds, sleeping up to 4 adults or 2 adults and 2 children. Wheelchair accessible Deluxe Rooms have a roll-in shower and 2 double or 1 king-size bed and are 5 steps to the beach (must be requested at time of booking and subject to availability).

Room Upgrade

Superior Deluxe Garden Rooms-with garden views, sleeping up to 4 adults or 2 adults and 2 children.

Junior Suite Golf Course View - perfect for keen golfers, including personal use of a golf cart for getting around the resort, during your stay, DVD player, separate seating area and private screened terrace with table and chairs, sleeping max 2 adults.

Superior Deluxe Ocean View Rooms-with stunning views across the Caribbean sea sleeping max 4 adults or 2 adults and 2 children.

Superior Deluxe Oceanfront Rooms-as above but closer to the ocean, with 1 king-size bed, sleeps 2 adults.

Family Rooms – located in the sunrise section and consist of 2 bedrooms (one with 1 king-size bed, the other with 2 double beds), Xbox 360®/DVD player with DVD’s and games available on request, family in-room amenities including kids' room service menu and bathroom products. Sleeps max 4 adults and 2 children. For guests travelling with children only.

Concierge Room-with ocean view, pillow menu, exclusive concierge (phone service), private check-in/out, nightly petit fours and turn-down service, DVD/CD player, iPod dock, upgraded liquor brands in room dispenser, L'Occitane bath amenities, two 25-min massages, private beach lounge chair area with waiter service, beach bag (1 per room per stay), 24-hour room service from Tratoria and Caribeno Restaurants, sleeps 2 adults.

Wellness Suites are located in the sunrise section of the hotel with 1 king-size bed or double beds, sleeping max 4 adults or 2 adults and 2 children.

Wellness Suite Benefits include:
- Direct access from the terrace of the private pool, available exclusively for guests who book these rooms - Guests will also be privy to a robust menu of heart healthy and gluten-free meals, available 24 hours a day via complimentary 24-hour room service - Access to aqua spinning bikes with a private instructor - Exclusive Awe Sports kit with yoga mat, dumbbells, and jump rope - Fully stocked minibar featuring an assortment of thirst quenching and vitamin rich beverages and natural juices - Herbal teas and premium coffees via personal Lavazza machines - Complimentary morning service with fruit and juice of the day served on the balcony - Dawn-simulating alarm clock. Aromatherapy room diffuser - CHI bath amenities including a hair iron and flat iron - Smelling salts for the in-room whirlpool and soaps with 100% natural essences - Luxurious pillow menu

Club Room Benefits are available as part of the Superior Deluxe Garden Club Room and include:
- Private check-in on arrival - Guaranteed late check out - Priority luggage delivery on arrival - Nightly turn-down service with petit fours - Unlimited exclusive dance lessons and craft lessons - Kids special room service menu including kids bath products and stoked mini refrigerator - XBox 360/DVD player and a selection of XBox games (on request)

Eats and drinks

13 restaurants (buffet and à la carte, Mexican, Italian, International, Caribbean, Oriental and barbecue included). 17 bars including swim-up bars and new Sky Bar. 24-hour room service.

Fun and games

Oversized freestyle pools, children's pools, Flow Rider (9.00am-5.00pm), dive tank, 2 beach volleyball courts, 5 floodlit tennis courts, 3 basketball courts, water sports; 1 scuba demo per stay, 2 fitness centres including spinning classes, sauna, Yoga, Pilates and more, mini-golf, beach soccer, kids’ club (4-12 years), daily activity programme, playground. Kids playroom facilities featuring games console, movie theatre, arcades and more. Wired Teens Lounge (10.00am-10.00pm). Beauty salon and boutique with 39 spa cabins and spa services*.

Entertainment

Live music daily, regular shows, karaoke and theme nights. Noir Nightclub until 3.00am.

Handy stuff

24-hour room service, concierge and bell staff service, 3 gift shops*, dry cleaning/laundry service*, complimentary wireless Internet access, doctor on call 24 hours*, Avis car rental*, ice machines, cash machine, daily bus service (on a first come, first served basis) to Beach Palace and Sun Palace. Guests may use the facilities at other Palace resorts, except for Le Blanc Spa Resort.

Additional information

*Denotes local charge.

Child ages at this property up to and including 17 years. 

All Inclusive

All meals and snacks, 24-hour room service and stocked mini-bar. Domestic and imported beverages including sparkling wine. All activities, entertainment, land sports and non-motorised water sports, including our business centres..

Minimum stay

3 nights.

Accessibility

Partially Accessible: properties that offer wheelchair adapted rooms with partially accessible amenities. Please note: These rooms are subject to availability and may only be available in specific room categories with varying bedding arrangements. Please request this at the time of booking. The Virgin Holidays Special Assistance Team can be contacted by e-mail at special.assistance@virginholidays.com or call us on 0844 557 3998, Monday-Friday 9.00am-5.30pm.

Virgin Holidays favourite

“ From their great facilities and locations, to the value and benefits they offer, these hotels are our top tips for getting you back to your bombastic best.

For travel between 01 Jan '15-31 Dec '15:

Bottle of sparkling wine and petit fours: On Arrival

Express Check-In

Exclusive: Behind the scenes weekly kitchen tour

Check Prices Back to top

Moon Palace Golf & Spa Resort

  • What to Expect:
    • 4.5 Sleep Quality
    • 4.5 Location
    • 4.5 Rooms
    • 4.5 Service
    • 4.5 Value
    • 4.5 Cleanliness
  • Traveller Rating:
    • Excellent (6946)
    • Very Good (2313)
    • Average (837)
    • Poor (466)
    • Terrible (349)

Arrived back today. Spent 10 nights at Moon Palace. We cannot rate this holiday highly enough. The staff were wonderful in every department, so helpful and couldn't do enough for you. We stayed in...

TripAdvisor LLC. All rights reserved.

5 of 5 stars
Oct 1, 2014 - - Bognor Regis, United Kingdom

Arrived back today. Spent 10 nights at Moon Palace. We cannot rate this holiday highly enough. The staff were wonderful in every department, so helpful and couldn't do enough for you. We stayed in... Read more Sunrise. Great value for money, especially as you receive resort credits depending how many nights you stay as to how many you receive. We had 2000 dollars to use for golf, spar and trips. You just have to pay the tax which at the moment is16%. All restaurants were excellent. Tried most of them, lovely food and a lot of variety. Thank you for a great holiday. We will definitely return Read less

5 of 5 stars
Oct 1, 2014 - B J

I am sat on nizuc beach as I speak and all I can say is 'wow',!! What a beautiful hotel and staff! Every member of staff we have come across is smiling and friendly and wants to serve you! The... Read more food,,, well,,,,truly truly delicious and none of it says ‘all inclusive'! It's message seems to say thank you for coming and we want you to have a wonderful holiday! No queuing, no hunting for loungers, just unadulterated bliss! I will write a big review on my return home but I cannot imagine any change from this passionate hotel and staff, If your thinking of coming then think no more,,,, just come,,, you will be so pleased! Read less

5 of 5 stars
Oct 1, 2014 - Akap36

We got married at the Moon Palace this past week. The resort was incredible and the service we received was wonderful. I was nervous about having a destination wedding but the staff at the Moon... Read more Palace was fabulous. Joseline, our wedding coordination was THE BEST! When we thought a little rain might get in the way of a welcome cocktail hour Joseline made sure to find a location that was even better than where the event was originally scheduled to take place. The resort itself is beautiful. I only gave the rooms a 4 because they are currently renovating them. The older rooms (where we stayed) get a 4 but the newly renovated/updated ones deserve a 5. The lobbies and restaurants have all also recently been renovated. The guests at my wedding are all hoping to plan a return trip to the Moon Palace! Read less

4 of 5 stars
Oct 1, 2014 - Darren G

We booked Moon Palace for our honeymoon. The staff were fantastic. The food is delicious with loads of options. Momo is well worth a visit if you stay in Nizuc or Grand. The major problem was... Read more half-way through our vacation, the hotel turned into a building site. We were constantly woken by hammers and drills. They did not inform us when we made our booking. The other major problem is the Guest services. They offer deals, if you come to their new hotel presentation. But if you don't go they don't stop hounding you.My wife was in tears at one point. This presentation can last over 6 hours! We were warned by some friendly Americans we met. The staff are wonderfully friendly. People like Mardo, Carlos from Manglar and Pablo at the pool.We made the most of the shuttle buses because cabs charge $50 dollars to go to downtown Cancun. We would definitely return. It's wonderful, the pool is gorgeous but there's no beach as it's a nature reserve. Go to Sun Palace or Beach Palace for the beach, but Moon Palace is better in luxury. Read less

5 of 5 stars
Oct 1, 2014 - Genaro B - Playa del Carmen, Mexico

Exelent quality, exelent service, beatifull facilities, lots of activities for all ages, 100% family environment, night club NOIR Top class, beatifull spa and golf course, unforgetable experience... Read more Exelent quality, exelent service, beatifull facilities, lots of activities for all ages, 100% family environment, night club NOIR... Top class, beatifull spa and golf course, unforgetable experience, higly recommended. Read less

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