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for departures on 30 Aug 2016
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Recently refurbished, it really is a palace and a spectacular one at that. Lying on Cancun’s tranquil south shore, nestled between a long, white sand beach and 55-acres of tropical foliage. A 27-hole Jack Nicklaus signature golf course is available for a memorable round of golf. Rooms are very elegant, in fact, all have double Jacuzzi baths! You’ll be spoilt for choice when it comes to your dining options with 13 restaurants to choose from. There are incredible floor shows every evening, with the disco picking up the beat until the early hours.
On a huge, wonderful beach. Transfer time from airport: 10 min.Larger Map
2,425 rooms on 3 floors in several buildings with 8 lifts. All with private balcony/terrace, air-conditioning, flatscreen satellite TV, WiFi Internet connection, direct-dial telephone, coffee maker, 24-hour room service, mini-fridge with soft drinks, bottle of wine, spirits optic, water and beer (which is stocked alternate days), safety deposit box, Jacuzzi, bathrobes and slippers, turn-down service, hairdryer and straighteners. Non-smoking rooms on request.
Deluxe Resort View Rooms have a resort view, 1 king-size bed or 2 double beds and sleep max 4 adults or 2 adults and 2 children.
Wheelchair accessible Deluxe Rooms have a roll-in shower and 2 double beds or 1 king-size bed and are 5 steps to the beach (must be requested at time of booking and subject to availability).
Superior Deluxe Garden Rooms with garden views, sleeping max 4 adults or 2 adults and 2 children.
Superior Deluxe Garden Club Rooms are the same as the Superior Deluxe Garden Rooms but with added benefits exclusive to Virgin Holidays including: Priority luggage delivery on arrival, guaranteed late check out, nightly turn-down service, kids special room service menu including kids bath products and stocked mini-fridge, XBox 360/DVD player and a selection of XBox games (on request).
Junior Suite Golf Course View Rooms are perfect for keen golfers, including personal use of a golf cart for getting around the resort, during your stay, DVD player, separate seating area and private screened terrace with table and chairs, sleeping max 2 adults.
Superior Deluxe Ocean View Rooms with stunning views across the Caribbean sea sleeping max 4 adults or 2 adults and 2 children.
Superior Deluxe Oceanfront Rooms are as above but closer to the ocean, with 1 king-size bed, sleeping max 2 adults.
Family Connections Luxury Suites are located in the sunrise section and consist of 2 bedrooms (one with 1 king-size bed, the other with 2 double beds), Xbox 360®/DVD player with DVD’s and games available on request, family in-room amenities including kids' room service menu and bathroom products. Sleeping max 4 adults and 2 children. For guests travelling with children only.
Concierge Club Rooms with ocean views, pillow menu, exclusive concierge phone service, private check-in/out, nightly petit fours and turn-down service, DVD/CD player, iPod dock, upgraded liquor brands in room dispenser, L'Occitane bath amenities, two 25-min massages, private beach lounge chair area with waiter service, beach bag (1 per room per stay), 24-hour room service from Tratoria and Caribeno Restaurants, sleeping max 2 adults.
Wellness Suites are located in the sunrise section of the hotel with 1 king-size bed or double beds, sleeping max 4 adults or 2 adults and 2 children.
Wellness Suite Benefits include:
- Direct access from the terrace of the private pool, available exclusively for guests who book these rooms
- Guests will also be privy to a robust menu of heart-healthy and gluten-free meals, available 24 hours a day via complimentary 24-hour room service
- Access to aqua spinning bikes with a private instructor
- Exclusive Awe Sports kit with yoga mat, dumbbells, and jump rope
- Fully stocked minibar featuring an assortment of thirst quenching and vitamin-rich beverages and natural juices
- Herbal teas and premium coffees via personal Lavazza machines
- Complimentary morning service with fruit and juice of the day served on the balcony - Dawn-simulating alarm clock. Aromatherapy room diffuser
- CHI bath amenities including a hair iron and flat iron
- Smelling salts for the in-room whirlpool and soaps with 100% natural essences
- Luxurious pillow menu
13 restaurants (buffet and à la carte, Mexican, Italian, International, Caribbean, Oriental and barbecue included). 17 bars including swim-up bars and new Sky Bar. 24-hour room service.
Over-sized freestyle pools, children's pools, Flow Rider (9.00am-5.00pm), dive tank, 2 beach volleyball courts, 5 floodlit tennis courts, 3 basketball courts, water sports; 1 scuba demo per stay, 2 fitness centres including spinning classes, sauna, Yoga, Pilates and more, mini-golf, beach soccer, kids’ club (4-12 years), daily activity programme, playground. Kids playroom facilities featuring games console, movie theatre, arcades and more. Wired Teens Lounge (10.00am-10.00pm). Beauty salon and boutique with 39 spa cabins and spa services*.
Live music daily, regular shows, karaoke and theme nights. Noir Nightclub until 3.00am.
24-hour room service, concierge and bell staff service, 3 gift shops*, dry cleaning/laundry service*, complimentary WiFi Internet access, doctor on call 24-hours*, Avis car rental*, ice machines, cash machine. Guests may use the facilities at other Palace resorts, except for Le Blanc Spa Resort.
*Denotes local charge.
Child ages at this property up to and including 17 years.
All meals and snacks, 24-hour room service and stocked mini-bar. Domestic and imported beverages including sparkling wine. All activities, entertainment, land sports and non-motorised water sports, including our business centres.
5 nights 24 Dec '15-03 Jan '16, 20 Mar-27 Mar '16, 24 Dec '16-03 Jan '17 and 29 Mar-30 Apr '17.
3 nights 04 Jan-19 Mar '16, 28 Mar-23 Dec '16, 04 Jan-28 Mar '17.
Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page
“ From their great facilities and locations, to the value and benefits they offer, these hotels are our top tips for getting you back to your bombastic best. ”
TripAdvisor Traveller Rating:
I stayed at Moon Palace for a wedding and have no intentions of returning. The staff were friendly and helpful, but the resort was so large and busy, service was often slow and there was no feeling... Read more of personal attention. For a vacation, I value some place quiet. Our garden view room overlooked the pool and was on the ground level right by the Nizuc lobby - that means our room had lots of outside noise. If I could have picked my room's location, I would have stayed on the Grand side. Restaurants were very loud during the dinner rush - it was hard to talk with the people at our table. As someone who enjoys good food, the food here was just okay. It wasn't bad, but it could have been much better. When trying to book trips to use our resort credit, it was difficult to find options at times that weren't already booked up. We ended up making it work, but we didn't get to do what we would have liked. If you like sitting by the pool drinking margaritas, then you'll probably enjoy Moon Palace. Read less
Will start with the positive points: resort is very nice. Pools are large and well maintained, and the food is very good - especially the Brazilian restaurant. The rooms, though not huge, are nice... Read more and the beds are comfortable. That said, there are several obvious and irritating issues with this resort. First, NO ONE SPEAKS ENGLISH. How is this possible? I have traveled all over the world and this is never a problem. Especially given this is a resort for tourists. It is extremely difficult getting an answer to anything at this resort. Second, check in was a disaster. Three hour wait - missing reservations, wrong reservations and none of our requests were honored. We were two families traveling together. I requested one room with two double beds and the family we were traveling with requested two adjoining rooms. Despite the fact that the staff was plentiful, clearly no one knew what they were doing. The reservation for our family friends was nowhere. Our reservation was wrong and we ended up with one king bed. We requested rooms near one another - what we ended up with were rooms that could not be farther apart. Three hours checking in. Unacceptable. Next, we were given wrong information about tracking down the person who was reserving our shuttle back to the airport. We were told to find our representative between 9:30am and 11am the day after we arrived. We went looking for him during the aforementioned hours many times, and he was never there. The $750 resort credit is A JOKE. Completely useless!!! It is only for certain, very specific items and you need to spend a certain amount before you can use the resort credit. And even that has a limit and is taxed 16%. The prices for the items you can use the credit for were all jacked up to account for the credit. And even finding someone who had a clue about the credit and what is can be used for took two days. Straws - why do guests have to BEG FOR STRAWS. This is normal - you order a drink, you get a straw. Not here - they NEVER give one and it is an inconvenience when you request it. Never seen anything like this. Restaurants were an efficiency disaster. One person grilling raw food while a line grows and grows. This is at every restaurant and the outside grills. There was a brick oven pizza line - 45 minutes for a pizza. It is a 20 minute wait (AT LEAST) just to get a burger or a hot dog. The restaurant experience is just a disaster. This is Mexico, you would think guacamole would be everywhere. Nope. They hide it - you must ask for it. Overall, these things were irritating so not sure I would return to this resort. The service leaves much to be desired. Read less
The most amazing holiday I've had!! Beautiful resort and I would go back in a heartbeat!! The Package We went through Virgin Holidays.. I wouldn't travel with anyone else! It was expensive but... Read more The most amazing holiday I've had!! Beautiful resort and I would go back in a heartbeat!! The Package... We went through Virgin Holidays.. I wouldn't travel with anyone else! It was expensive but with everything we had included (flight upgrades, Virgin lounge passes, and all inc resort) it was worth every penny!! Brilliant Virgin lounge crew at Gatwick and amazing flight crew going to cancun and coming home!! The resort .... Friendly staff, beautiful rooms (jacuzzi bath, comfortable beds, great view), amazing restaurants and bars... The Mexican restaurant is amazing by far my favourite, and the breakfast buffet is to die for! Beautiful pools and of course you are right on the beach. I see people complaining about the seaweed on the beach, unfortunately the hotel cannot control nature so I don't think it's fair to judge them on this, however they did have a tractor going up and down all day long trying to clear the seaweed!! The place is huge and there is so much to do! The spa was wonderful , lovely massage very relaxing! We stayed at Nizuc and loved it, we went over yo sunrise for one day but I think we were more comfortable at Nizuc, it was just our comfort zone!! The pool at Nizuc is gorgeous and very cleverly split into 3! The kids end (for families) kids slide etc, then the middle more lively part where pool volleyball and other activities took place as well as pool entertainment and music DJ. We stayed at the quieter end of the pool everyday, more mature adults and couples.. And we made some really lovely friends! (Americans loved our London accent). Most of all my favourite pool bar waiter Miguel Adolfo NuÃ±ez ... (Nizuc pool) He is by far the best waiter ... His attention to detail and his kind nature shone through every day. Nothing was too much for him, and before I could even finish a drink he would have another one ready for me! His focus was to please us guests and out of the 6-8 couples we met around the pool every one of us loved Miguel!! It was my friends birthday on Monday and Miguel remembered, once we had lunch, he came over with all off the bar staff to our sun beds with a cake for her and got everyone round the pool singing happy birthday!! Miguel is amazing and a massive credit to the hotel with a wonderful attitude and smiling everyday!! He honestly made my experience very pleasant and he deserves a reward!! Highly recommended to anyone wanting a nice relaxed all inc holiday... The hotel is away from central cancun which was lovely for us as we didn't want to party, we went to relax, and we didn't leave the complex all week!! Bars and restaurants were enough for us! Thank you Mexico, thank you Moon Palace, and thank you Miguel!! Read less
First class service from the time you pull up to the curb! Being greeted with fresh chilled moist towels was a very nice touch after a hot, long day of travelling. Would like to see a different... Read more check in procedure. This is always chaotic and somewhat unorganized. This process seems to take 1/2 day. Waste of my vacation time! ( I am in hopes that Mon Palace reads this) Once through this process, the rest of the service is absolutely first class! The Playroom for kids was awesome! My six year old daughter went one day at 11:00am and we could not peel her out of there! She played games, watched movies, drove crazy carts, climbed through giant playlets, had meals, and even had her hair braided....it was beautiful! The girls that work there are fantastic! The " Behind the Scenes Tour " was amazing! Carla, our tour guide was great and so full of energy. It is amazing how everything happens around Moon Palace to make great experiences, take care of their employees, help wildlife, and reduce the facility's carbon footprint. The Michael Jackson show on Wednesday nights is second to none! Great vacation!...we've been here 10 times! Read less