Mexico Holidays

0344 557 4321

Opening Times

  • Mon - Fri9am - 9pm
  • Saturday9am - 7pm
  • Sunday10am - 6pm
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Hotel facilities

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Hotel is wheelchair friendlyWheelchair Friendly

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Moon Palace Golf & Spa Resort

View all hotels in Riviera Cancun
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Prices from £1239

for departures on 03 May 2016

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Recently refurbished, it really is a palace, and a spectacular one at that. Lying on Cancun’s tranquil south shore, nestled between a long, white sand beach and 55 acres of tropical foliage. A 27-hole Jack Nicklaus signature golf course is available for a memorable round of golf. Rooms are very elegant, in fact all have double Jacuzzi baths! You’ll be spoilt for choice when it comes to your dining options with 13 restaurants to choose from. There are incredible floor shows every evening, with the disco picking up the beat until the early hours.

At a glance

Favourites Benefits These hotels provide exceptionally good value, are in great locations and offer exclusive benefits to Virgin Holidays’ customers.
  • Kids’ club
  • 27-hole golf course
  • Great dining choice
  • Elegant rooms
  • All inclusive resort

Where is it?

On a huge, wonderful beach. Transfer time from airport: 10 min.

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Room information

2,425 rooms on 3 floors in several buildings with 8 lifts. All with private balcony/terrace, air-conditioning, flatscreen satellite TV, wireless Internet connection, direct-dial telephone, coffee maker, 24-hour room service, mini-fridge with soft drinks, bottle of wine, spirits optic, water and beer (which is stocked alternate days), safety deposit box, Jacuzzi, bathrobes and slippers, turn-down service, hairdryer and straightener. Non-smoking rooms on request.

Deluxe Resort View Rooms have a resort view, 1 king-size bed or 2 double beds, sleeping up to 4 adults or 2 adults and 2 children. Wheelchair accessible Deluxe Rooms have a roll-in shower and 2 double or 1 king-size bed and are 5 steps to the beach (must be requested at time of booking and subject to availability).

Room Upgrade

Superior Deluxe Garden Rooms with garden views, sleeping up to 4 adults or 2 adults and 2 children.

Superior Deluxe Garden Club Rooms are the same as the Superior Deluxe Garden Room but with added benefits exclusive to Virgin Holidays including: Priority luggage delivery on arrival, guaranteed late check out, nightly turn-down service, kids special room service menu including kids bath products and stoked mini refrigerator, XBox 360/DVD player and a selection of XBox games (on request).

Junior Suite Golf Course View Rooms are perfect for keen golfers, including personal use of a golf cart for getting around the resort, during your stay, DVD player, separate seating area and private screened terrace with table and chairs, sleeping max 2 adults.

Superior Deluxe Ocean View Rooms with stunning views across the Caribbean sea sleeping max 4 adults or 2 adults and 2 children.

Superior Deluxe Oceanfront Rooms are as above but closer to the ocean, with 1 king-size bed, sleeps 2 adults.

Family Rooms are located in the sunrise section and consist of 2 bedrooms (one with 1 king-size bed, the other with 2 double beds), Xbox 360®/DVD player with DVD’s and games available on request, family in-room amenities including kids' room service menu and bathroom products. Sleeps max 4 adults and 2 children. For guests travelling with children only.

Concierge Room with ocean view, pillow menu, exclusive concierge (phone service), private check-in/out, nightly petit fours and turn-down service, DVD/CD player, iPod dock, upgraded liquor brands in room dispenser, L'Occitane bath amenities, two 25-min massages, private beach lounge chair area with waiter service, beach bag (1 per room per stay), 24-hour room service from Tratoria and Caribeno Restaurants, sleeps 2 adults.

Wellness Suites are located in the sunrise section of the hotel with 1 king-size bed or double beds, sleeping max 4 adults or 2 adults and 2 children.

Wellness Suite Benefits include:

- Direct access from the terrace of the private pool, available exclusively for guests who book these rooms
- Guests will also be privy to a robust menu of heart healthy and gluten-free meals, available 24 hours a day via complimentary 24-hour room service - Access to aqua spinning bikes with a private instructor
- Exclusive Awe Sports kit with yoga mat, dumbbells, and jump rope
- Fully stocked minibar featuring an assortment of thirst quenching and vitamin rich beverages and natural juices
- Herbal teas and premium coffees via personal Lavazza machines
- Complimentary morning service with fruit and juice of the day served on the balcony - Dawn-simulating alarm clock. Aromatherapy room diffuser
- CHI bath amenities including a hair iron and flat iron
- Smelling salts for the in-room whirlpool and soaps with 100% natural essences
- Luxurious pillow menu

Eats and drinks

13 restaurants (buffet and à la carte, Mexican, Italian, International, Caribbean, Oriental and barbecue included). 17 bars including swim-up bars and new Sky Bar. 24-hour room service.

Fun and games

Oversized freestyle pools, children's pools, Flow Rider (9.00am-5.00pm), dive tank, 2 beach volleyball courts, 5 floodlit tennis courts, 3 basketball courts, water sports; 1 scuba demo per stay, 2 fitness centres including spinning classes, sauna, Yoga, Pilates and more, mini-golf, beach soccer, kids’ club (4-12 years), daily activity programme, playground. Kids playroom facilities featuring games console, movie theatre, arcades and more. Wired Teens Lounge (10.00am-10.00pm). Beauty salon and boutique with 39 spa cabins and spa services*.


Live music daily, regular shows, karaoke and theme nights. Noir Nightclub until 3.00am.

Handy stuff

24-hour room service, concierge and bell staff service, 3 gift shops*, dry cleaning/laundry service*, complimentary wireless Internet access, doctor on call 24 hours*, Avis car rental*, ice machines, cash machine. Guests may use the facilities at other Palace resorts, except for Le Blanc Spa Resort.

Additional information

*Denotes local charge.

Child ages at this property up to and including 17 years. 

All Inclusive

All meals and snacks, 24-hour room service and stocked mini-bar. Domestic and imported beverages including sparkling wine. All activities, entertainment, land sports and non-motorised water sports, including our business centres..

Minimum stay

3 nights.


Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

Virgin Holidays favourite

Virgin Holidays favourite

“ From their great facilities and locations, to the value and benefits they offer, these hotels are our top tips for getting you back to your bombastic best.

Bottle of sparkling wine and petit fours: On Arrival

Express Check-In

Exclusive: Behind the scenes weekly kitchen tour

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Moon Palace Golf & Spa Resort

  • What to Expect:
    • 4.5 Location
    • 4.5 Sleep Quality
    • 4.5 Rooms
    • 4.5 Service
    • 4.5 Value
    • 4.5 Cleanliness
  • Traveller Rating:
    • Excellent (8465)
    • Very Good (2746)
    • Average (1017)
    • Poor (528)
    • Terrible (416)

FANTASTIC! This is by far our favorite resort. The rooms are spacious and clean; the grounds are clean; the staff are exceptional; a large variety of restaurants....if you go hungry, it's your own...

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5 of 5 stars
May 23, 2015 - edntbailey - Lexington, South Carolina

FANTASTIC! This is by far our favorite resort. The rooms are spacious and clean; the grounds are clean; the staff are exceptional; a large variety of restaurants.if you go hungry, it's your own... Read more FANTASTIC! This is by far our favorite resort. The rooms are spacious and clean; the grounds are clean; the staff are exceptional; a large variety of restaurants....if you go hungry, it's your own fault. We've been traveling to Moon Palace for 14 years and love it. It's our home away from can make it as relaxed as you want or as busy with tours as you want. Feel free to ask more questions if you want. Highly recommend. Read less

5 of 5 stars
May 23, 2015 - MoonLover45 - Runnemede, New Jersey

Our days start out with breakfast at El Manglar when we are greeted with a big smile from the hostess Noemi each day. As soon as we are seated, the attentive waiters Jorge B., Hecner M., and Javier... Read more F., are busy getting us coffee, juice and water. After the 2nd day, they remember our drink orders and bring them without asking. They are also quick to clear dirty plates and refill drinks. Chef Elsy makes us a custom omelet each day that taste great!! There is always a big selection of typical breakfast food, fresh fruit, cereals, breads, as well as Mexican foods that keep breakfast interesting each day. Next we are out by the Sunrise pool were we are quickly greeted by a one of the many great servers asking us what we would like to drink. Olivia, IBeth and Mara all provide great service over the week. I can’t say enough good things about these three wonderfully ladies. They all have a caring and friendly personality that really makes you feel like you are at home and it is truly a pleasure for them to take care of you. I don’t know how they do it all day long in the hot sun. I know I couldn’t. While at the pool, the Sunrise entertainment staff keeps everyone active/entertained during the day. This included everything from AM Stretching exercises to playing Texas Hold’em in the afternoon. I would especially like to thank Louisianna, Valeria, and Nico for playing beach volleyball with me. They made it a lot of fun while still being a competitive game. We also enjoyed the Water Aerobics classes each day. The entire entertainment staff made it a lot of fun to get some exercise while enjoying the refreshing pool. In the evening we enjoyed several of the restaurants for dinner. We liked the Barracuda restaurant for it’s open air seating (without being windblown) and good food. This included fresh salads, grilled grouper, and filet mignon steaks. We also enjoyed Momo for it’s Teppanyaki style cooking, La Trattoria for finer Italian Cuisine, and Los Caporales for traditional Mexican Cuisine. I wish I could remember all of the names of the waiters that took such good care of us. But needless to say they were all very friendly, attentive, and we never wanted/waited for anything. The Mayan Coffee that they made for us at Los Caporales was a show on it’s own. After dinner we typically attended one of the shows at either the Sunrise or Nizuc outdoor amphitheaters. We really enjoyed the “Lights Show”, “Magic Show”, “Dancing with the Stars”, “Glee Show”, and “The Tenors” shows. Marco (Sunrise) and Flex (Nizuc) do a great job of MC’ing the shows and get the audience involved for maximum fun. The shows are nice way to cap off a great day while enjoying an after dinner drink. A round of mini golf was also a fun way to end the day. Finally I would like to thank Angélica from guest relations for making sure our stay was perfect, which it was. Angélica’s caring and thoughtfulness enabled us to relax and enjoy our vacation knowing she was there to resolve any issues. Now we are looking forward to seeing all of our new Moon Palace friends next year. Read less

5 of 5 stars
May 23, 2015 - gueraloca - Playa del Carmen, Mexico

We had an unforgettable time at the Moon Palace!! We stayed at the Sunrise hotel, and were actually surprised by the excellent Service, leaving no wish unfulfilled. The food was delicious and all the... Read more staff is really very helpful and nice. A special thank you goes to Arturo, the concierge at the pools, who’s smile and always friendly attitude made our day. Thank you for always finding us a nice place to relax at the pool! We will come back for sure! Read less

5 of 5 stars
May 22, 2015 - sunshinelincs - lincs

Just returned from a fabulous time at the moon palace. Upgraded to a concierge level room, ocean front. Wonderful room. The staff are fantastic, can't do enough for you. Food excellent. Cocktails so... Read more good! Beach is fine , not as bad as people say although you can not swim in the sea for the seaweed. Go to the sister hotels on the transfer bus it's free, their beaches are out of this world. Spa great. Only bad thing is we returned home a stone heavier after eating and drinking so much!! Do not listen to any negative reports as they must be staying at a different hotel ha ha!! I do not have a bad word to say. You really must go you won't regret it. Please pm me if you have any questions, I will gladly answer. Read less

5 of 5 stars
May 22, 2015 - sjtorma - Va. Beach

We had a memorable and delightful vacation at the Moon Palace. The staff was friendly and eager to make our stay the best ever. We golfed, snorkled, scuba dove, visited a Mayan village and temple... Read more , had pedicures and spa masages. We loved the beautiful grounds, fantastic food, many pools. We want to return again soon! Read less

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