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Open today: 9:00am - 9:00pm

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  • Mon - Fri9:00am - 9:00pm
  • Saturday9:00am - 7:00pm
  • Sunday10:00am - 6:00pm

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At a glance

  • Kids’ club
  • 27-hole golf course
  • Great dining choice
  • Elegant rooms
  • All inclusive resort

Hotel facilities

Bar

Fitness Centre

Internet Access

Wheelchair Friendly

Scuba

Swimming Pool

Tennis

All Inclusive

Beach Holiday

Frequent Virgin

Golf

Honeymoon

Wedding

TripAdvisor Traveller Rating

4.5

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Moon Palace Golf & Spa Resort

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WEATHER HERE

Recently refurbished, it really is a palace, and a spectacular one at that. Lying on Cancun’s tranquil south shore, nestled between a long, white sand beach and 55 acres of tropical foliage. A 27-hole Jack Nicklaus signature golf course is available for a memorable round of golf. Rooms are very elegant, in fact all have double Jacuzzi baths! You’ll be spoilt for choice when it comes to your dining options with 13 restaurants to choose from. There are incredible floor shows every evening, with the disco picking up the beat until the early hours.

Where is it?

On a huge, wonderful beach. Transfer time from airport: 10 min.

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Room information

2,425 rooms on 3 floors in several buildings with 8 lifts. All with private balcony/terrace, air-conditioning, flatscreen satellite TV, wireless Internet connection, direct-dial telephone, coffee maker, 24-hour room service, mini-fridge with soft drinks, bottle of wine, spirits optic, water and beer (which is stocked alternate days), safety deposit box, Jacuzzi, bathrobes and slippers, turn-down service, hairdryer and straightener. Non-smoking rooms on request.

Deluxe Resort View Rooms have a resort view, 1 king-size bed or 2 double beds, sleeping up to 4 adults or 2 adults and 2 children. Wheelchair accessible Deluxe Rooms have a roll-in shower and 2 double or 1 king-size bed and are 5 steps to the beach (must be requested at time of booking and subject to availability).

Room Upgrade

Superior Deluxe Garden Rooms-with garden views, sleeping up to 4 adults or 2 adults and 2 children.

Superior Deluxe Garden Club Rooms – The same as the Superior Deluxe Garden Room but with added benefits exclusive to Virgin Holidays including: Priority luggage delivery on arrival, guaranteed late check out, nightly turn-down service, kids special room service menu including kids bath products and stoked mini refrigerator, XBox 360/DVD player and a selection of XBox games (on request).

Junior Suite Golf Course View - perfect for keen golfers, including personal use of a golf cart for getting around the resort, during your stay, DVD player, separate seating area and private screened terrace with table and chairs, sleeping max 2 adults.

Superior Deluxe Ocean View Rooms-with stunning views across the Caribbean sea sleeping max 4 adults or 2 adults and 2 children.

Superior Deluxe Oceanfront Rooms-as above but closer to the ocean, with 1 king-size bed, sleeps 2 adults.

Family Rooms – located in the sunrise section and consist of 2 bedrooms (one with 1 king-size bed, the other with 2 double beds), Xbox 360®/DVD player with DVD’s and games available on request, family in-room amenities including kids' room service menu and bathroom products. Sleeps max 4 adults and 2 children. For guests travelling with children only.

Concierge Room-with ocean view, pillow menu, exclusive concierge (phone service), private check-in/out, nightly petit fours and turn-down service, DVD/CD player, iPod dock, upgraded liquor brands in room dispenser, L'Occitane bath amenities, two 25-min massages, private beach lounge chair area with waiter service, beach bag (1 per room per stay), 24-hour room service from Tratoria and Caribeno Restaurants, sleeps 2 adults.

Wellness Suites are located in the sunrise section of the hotel with 1 king-size bed or double beds, sleeping max 4 adults or 2 adults and 2 children.

Wellness Suite Benefits include:
- Direct access from the terrace of the private pool, available exclusively for guests who book these rooms - Guests will also be privy to a robust menu of heart healthy and gluten-free meals, available 24 hours a day via complimentary 24-hour room service - Access to aqua spinning bikes with a private instructor - Exclusive Awe Sports kit with yoga mat, dumbbells, and jump rope - Fully stocked minibar featuring an assortment of thirst quenching and vitamin rich beverages and natural juices - Herbal teas and premium coffees via personal Lavazza machines - Complimentary morning service with fruit and juice of the day served on the balcony - Dawn-simulating alarm clock. Aromatherapy room diffuser - CHI bath amenities including a hair iron and flat iron - Smelling salts for the in-room whirlpool and soaps with 100% natural essences - Luxurious pillow menu

Eats and drinks

13 restaurants (buffet and à la carte, Mexican, Italian, International, Caribbean, Oriental and barbecue included). 17 bars including swim-up bars and new Sky Bar. 24-hour room service.

Fun and games

Oversized freestyle pools, children's pools, Flow Rider (9.00am-5.00pm), dive tank, 2 beach volleyball courts, 5 floodlit tennis courts, 3 basketball courts, water sports; 1 scuba demo per stay, 2 fitness centres including spinning classes, sauna, Yoga, Pilates and more, mini-golf, beach soccer, kids’ club (4-12 years), daily activity programme, playground. Kids playroom facilities featuring games console, movie theatre, arcades and more. Wired Teens Lounge (10.00am-10.00pm). Beauty salon and boutique with 39 spa cabins and spa services*.

Entertainment

Live music daily, regular shows, karaoke and theme nights. Noir Nightclub until 3.00am.

Handy stuff

24-hour room service, concierge and bell staff service, 3 gift shops*, dry cleaning/laundry service*, complimentary wireless Internet access, doctor on call 24 hours*, Avis car rental*, ice machines, cash machine, daily bus service (on a first come, first served basis) to Beach Palace and Sun Palace. Guests may use the facilities at other Palace resorts, except for Le Blanc Spa Resort.

Additional information

*Denotes local charge.

Child ages at this property up to and including 17 years. 

All Inclusive

All meals and snacks, 24-hour room service and stocked mini-bar. Domestic and imported beverages including sparkling wine. All activities, entertainment, land sports and non-motorised water sports, including our business centres..

Minimum stay

3 nights.

Accessibility

Partially Accessible: properties that offer wheelchair adapted rooms with partially accessible amenities. Please note: These rooms are subject to availability and may only be available in specific room categories with varying bedding arrangements. Please request this at the time of booking. The Virgin Holidays Special Assistance Team can be contacted by e-mail at special.assistance@virginholidays.com or call us on 0844 557 3998, Monday-Friday 9.00am-5.30pm.

Virgin Holidays favourite

“ From their great facilities and locations, to the value and benefits they offer, these hotels are our top tips for getting you back to your bombastic best.

For travel between 01 Jan '15-31 Dec '15:

Bottle of sparkling wine and petit fours: On Arrival

Express Check-In

Exclusive: Behind the scenes weekly kitchen tour

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Moon Palace Golf & Spa Resort

  • What to Expect:
    • 4.5 Sleep Quality
    • 4.5 Location
    • 4.5 Rooms
    • 4.5 Service
    • 4.5 Value
    • 4.5 Cleanliness
  • Traveller Rating:
    • Excellent (7148)
    • Very Good (2349)
    • Average (854)
    • Poor (471)
    • Terrible (352)

We just left Moon Palace and had a great time.... However ! My girls were sick with vomit and diahrea for four days. We have traveled with them before to all inc and no problems. Maybe sensitive to...

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4 of 5 stars
Oct 30, 2014 - darrell t - st john's

We just left Moon Palace and had a great time. However ! My girls were sick with vomit and diahrea for four days. We have traveled with them before to all inc and no problems. Maybe sensitive to... Read more We just left Moon Palace and had a great time.... However ! My girls were sick with vomit and diahrea for four days. We have traveled with them before to all inc and no problems. Maybe sensitive to food/milk... No idea but they never get sick. Turns out as we were talking to a few more people with kids they were in the same boat. Really put a damper on our vaca :( maybe food, maybe ice cubes .... Don't know. Neither my husband or myself were sick. Other than that the hotel was wonderful . We were in the nizuc section close to the pool and lobby. Only downfall was it was far from cancun shopping/ hotel zone. Would def go back with kids but without kids I prefer to bd close to town :) Read less

5 of 5 stars
Oct 30, 2014 - Portia D - Bowie, Maryland

On our second trip to Cancun, it was recommended by family members to stay at Moon Palace and believe meit did not disappoint. It was majestic and full of activities. What made it most awesome... Read more On our second trip to Cancun, it was recommended by family members to stay at Moon Palace and believe me...it did not disappoint. It was majestic and full of activities. What made it most awesome was the service by the entire staff. Most memorable was the service we received from Macedonio Sulub. It was absolutely outstanding. We made certain to be seated in his area each time we dined at the buffet restaurant for breakfast. We were treated like the only guests! He and his team members Carlos Acosta and Maria Gomez are reasons why we'd return. There were so many dining choices and nobody at the resort told us no. We tried to hit about all the restaurants during our stay. We also received amazing service from Leoncio, Chagalo and Rafael during dinner at Caporales. My husband was obsessed with the Shrimp ceviche. It was also so nice to meet the Jamaican staff in training to open the Ocho Rios location at the beginning of the year. Sonia (from Jamaica) was so sweet and when we wanted a little taste of the island, Sonia put her magic touch on a wonderful island tropical cocktail. Thank You for a great getaway. Read less

5 of 5 stars
Oct 29, 2014 - Adele B - Askam in Furness, United Kingdom

We arrived back from moon palace earlier today and writing reviews is not something I usually do but after the most amazing two weeks and perfect wedding day I feel I should share it. We arrived at... Read more moon palace on 15th October and from the very begining we knew our experience was going to be one to remember . All the staff from bar staff ,waiters/waitresses , cleaners, receptionist to gardners are all so friendly and make you feel so very welcome. As for the food it was amazing anyone that says different I really don't know what they expect??? Our wedding day was absolutely perfect and I can't thank our wedding planner Laura enough , we got married in the bugambillia gazebo and had our reception in the Brazilian restaurant which was amazing and all the staff made us feel very special giving us a round of applause as we entered!! Every detail from the photos to the cake were perfect and anyone who is planning a wedding / has one booked at moon palace the horse and carriage should be a definate . I had 7 members of my family make the journey to moon palace and have all had the most amazing time as we have. Moon palace we will definately be back . Read less

4 of 5 stars
Oct 29, 2014 - RmServicePls - Vancouver, Canada

We went to this resort in October because my husband had a conference there. It was our second trip to Mexico. We usually prefer Hawaii, etc. This is a huge resort, so be prepared to walk a lot. You... Read more don't really have to leave the resort and it's sister resorts because of this, so that is nice. Here are my thoughts on our experience: KIDS CLUBHOUSE: My daughter (5 years old) really liked the Kids Clubhouse, but I did not leave her there unsupervised. They basically have you sign something that says it's not a babysitting service, although you can actually leave your child there. I guess this is because they really don't watch your child - they just do a general check of each play area every once in a while. It's also located on the far side of the resort next to the parking lot. That made me a bit uneasy, so I just hung out there with her there. Bring something to read or use the free WiFi...or play! TEEN CENTRE: Anyone can go in here and they have air hockey, video games, etc. They also have a quick snack area for pizza, popcorn and ice cream. This is handy because it's right in the main building at Moon Palace and is a quick grab and go set-up. EVENING ENTERTAINMENT: I was pleasantly surprised by the quality of the shows. They had variety and overall pretty good quality that both kids and adults would like. RESTAURANTS: You could always find something to eat and our favourites were both the Italian places. One kind of annoying thing is they always want to take down your name and get you a table at the restaurants, so they kind of formalize things when maybe all you want to do is run in and grab something. We did figure out later that you can ask the hostess for a to-go container and then they relax and let you be. FOOD ALLERGIES: If you have allergies to nuts - good luck. They have nuts (especially pistachios) in or around all desserts and baked goods. And things are not always labelled properly - like the ice cream for instance. I almost gave my daughter hedgehog ice cream when I thought it was chocolate. Just an FYI. ROOM SERVICE: Awesome. The pancakes and the omelets are the best. Like all food at any resort - some is good and some is bad. They often made mistakes with the delivery, so order a bit extra just to make sure you get what you need. But, it was a great service and always on time. POOL SIDE FOOD/DRINK: They don't have menus anywhere - so you have to know what you want. It's almost like they don't want to encourage you ordering food from the servers working the pool deck. But, you can get burgers, nachos, etc. Also, familiarize yourself with the slushy cocktails at the actual bar so you know what to order. We liked the "Miami Vice". BEACH: Sorry to say it was not great. We never actually hung out down there because the smell of the seaweed is quite bad. And I'm from the West Coast, so it's not like I'm not used to sea smells. This is not the place to go if you're looking for that crystal clear water and white sand. The sand is lovely, but I think they actually have a sand flea problem, as the only time we ever got bitten by something was after being down there for the turtle release program. They can't mess with the seaweed, other than clean it up as much as possible each night because the water is a protected marine reserve. The baby turtles they release actually go and eat that seaweed for several weeks before heading out further into the ocean. Another "con" to our particular experience was that we found long, metal screws sticking out of the sand! Apparently they'd set up a tent down there for an event. They were very apologetic, but needless to say it was worrying. BEST PART: The baby sea turtle release program. We did it three times. Wow. It is awesome. Check with the "Public Relations" desk in the main lobby and ask to see the schedule. It moves between each property and is usually at about 6 pm each night during turtle season. You get to hold a turtle and then put it on the sand and watch it run for the water. And, it's free! POOLS: The pools are great and the KIDS AREA is wonderful. Perfect for kids of all ages. They have little slides in the water, etc. GIFT SHOP: SO EXPENSIVE! I forgot my floss and wanted to get some at the gift shop - it was $9. Not kidding. Wanted to get my kid a toy that I know usually costs $10 in Canada. It was $33. This just seems really obscene. OVERALL: This is a great family resort. I'm just picky because I'm used to staying at the Fairmont and have really high standards. Overall, they did a great job and we had a really nice time. Read less

3 of 5 stars
Oct 29, 2014 - babyharry5 - Bedford, United Kingdom

Stayed in the sunrise section of this huge hotel 17-27 October with my husband and 13yr old son. We arrived early evening after a long flight and luggage & check in was fairly swift. We were shown to... Read more our room very quickly. We had chosen a family suite which consisted of 2 interconnecting rooms. The rooms were a good size & very clean. Plenty of toiletries and hair dryer straighteners also provided. In room fridge with beers soft drinks water & spirit optics. The room was cleaned well during our stay, however towels were not changed every day and after a few days no flannels were supplied at all, just put my toiletries in the tray instead. The jacuzzi seems like a nice touch, however upon first use, lots of black mould came flying into the bath after we had switched it on - yuck - hence we never used it again. Onto food, I like my food and expect better than I would make at home. Breakfast had a good selection and a fresh egg/crepe station was a bonus. However around the pool the selection was repetitive, burgers, nachos, chips, salad & fruit. The coffee shop also provided great drinks but the sandwich rolls were disgusting. Rock hard bread with the thinnest wafer slice piece of meat - they were solid. Everyone that had one, took one bite and they were in the bin or left on the plate. The crepes that were made fresh were delicious. We only tried a few restaurants whilst there, la gondola Italian which was ok, momo Asian which was nice , the Mexican which to be frank was tasteless. No jalapeños with fajitas and three flour tortillas between two people. The best was the La Trattoria. However for me it was still not gourmet - all starters antipasti & desserts were pre made and sat on a buffet fridge. The mains were the best as they were freshly made and full of flavour. The filet mignon was beautiful but small. Great for me but not enough for my husband & son. As most was premade, service was über quick. We were sat down for 6.30 and had antipasti, soup, cheeses, bread, sorbet, mains, dessert, coffee, petit fours & liqueur in an hour! Too quick for me, even though we requested them to slow down. Maybe others would say I am being unfair with reference to the food, but as I generally holiday in the UAE I compare any hotel food with there and IMO it was totally underwhelming. The drinks were all premium and every bar member mixed a great cocktail. There were also lots of conferences whilst we were there which made lunch & breakfast feel as if you were interrupting a business meeting. Plenty of folk were very drunk during the day instead of being at the conference centre. The other main issue we had was maintenance - one pool was completely closed at sunrise with no notice of when it would be back open . Plenty of broken paving, pillars, plaster falling off and holes in the paving. These areas were just taped off and remained the same days later. Not good enough. The best thing about this place were the staff, not once did we encounter anyone who didn't look like they didn't want to be there. Always a smile, and responded quickly to any request. The entertainment staff worked tirelessly as the weather was on/off during our stay. We also found the night time entertainment to be of a good quality, with professional dancers. The activities for my teenage son were amazing, a flow rider which he loved and stayed on most of the day, the wired lounge which has free video games, arcade games, air hockey etc and a really cool vibe. The sunrise pool was great for my son but as the other pool was closed we were between the entertainment pool & flow rider and music all day from both sides ( both different) You could also do,with changing the music as everyday was exactly the same, you pretty much knew it was 10.15 when shania twain started singing. Need to mix it up a little. The pool waitresses were great. All in all we had a good time, but we were disappointed with the quality of food and lack of taste. I have high standards with regards to food quality & even though the food was good, it certainly wasn't great and I want GREAT on my holiday. We wouldn't return purely because of this as there are far too many other places in the world that offer more. A good all round all inclusive but not gourmet or luxury by any stretch. Read less

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