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Open today: 9:00am - 9:00pm

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  • Mon - Fri9:00am - 9:00pm
  • Saturday9:00am - 7:00pm
  • Sunday10:00am - 6:00pm

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At a glance

  • Kids’ club
  • 27-hole golf course
  • Great dining choice
  • Elegant rooms
  • All inclusive resort

Hotel facilities

Bar

Fitness Centre

Internet Access

Wheelchair Friendly

Scuba

Swimming Pool

Tennis

All Inclusive

Beach Holiday

Frequent Virgin

Golf

Honeymoon

Wedding

TripAdvisor Traveller Rating

4.5

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Moon Palace Golf & Spa Resort

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WEATHER HERE

Recently refurbished, it really is a palace, and a spectacular one at that. Lying on Cancun’s tranquil south shore, nestled between a long, white sand beach and 55 acres of tropical foliage. A 27-hole Jack Nicklaus signature golf course is available for a memorable round of golf. Rooms are very elegant, in fact all have double Jacuzzi baths! You’ll be spoilt for choice when it comes to your dining options with 13 restaurants to choose from. There are incredible floor shows every evening, with the disco picking up the beat until the early hours.

Where is it?

On a huge, wonderful beach. Transfer time from airport: 10 min.

Larger Map

Room information

2,425 rooms on 3 floors in several buildings with 8 lifts. All with private balcony/terrace, air-conditioning, flatscreen satellite TV, wireless Internet connection, direct-dial telephone, coffee maker, 24-hour room service, mini-fridge with soft drinks, bottle of wine, spirits optic, water and beer (which is stocked alternate days), safety deposit box, Jacuzzi, bathrobes and slippers, turn-down service, hairdryer and straightener. Non-smoking rooms on request. Deluxe Rooms have a garden view, 1 king-size bed or 2 double beds, sleeping up to 4 adults or 2 adults and 2 children. Wheelchair accessible Deluxe Rooms have a roll-in shower and 2 double or 1 king-size bed and are 5 steps to the beach (must be requested at time of booking and subject to availability).

Room Upgrade

Superior Deluxe Rooms with resort views, sleeping up to 4 adults or 2 adults and 2 children.

Junior Suite Golf Course View are perfect for keen golfers, including personal use of a golf cart for getting around the resort, during your stay, DVD player, separate seating area and private screened terrace with table and chairs, sleeping max 2 adults.

Superior Deluxe Ocean View Rooms with stunning views across the Caribbean sea sleeping max 4 adults or 2 adults and 2 children.

Superior Deluxe Oceanfront Rooms are as above but closer to the ocean, with 1 king-size bed, sleeps 2 adults.

Family Rooms are located in the sunrise section and consist of 2 bedrooms (one with 1 king-size bed, the other with 2 double beds), Xbox 360®/DVD player with DVD’s and games available on request, family in-room amenities including kids' room service menu and bathroom products. Sleeps max 4 adults and 2 children. For guests travelling with children only.

Concierge Room with ocean view, pillow menu, exclusive concierge (phone service), private check-in/out, nightly petit fours and turn-down service, DVD/CD player, iPod dock, upgraded liquor brands in room dispenser, L'Occitane bath amenities, two 25-min massages, private beach lounge chair area with waiter service, beach bag (1 per room per stay), 24-hour room service from Tratoria and Caribeno Restaurants, sleeps 2 adults.

Wellness Suites, sleeping max 2 adults.

Club Room Benefits are available as part of the Superior Deluxe Garden Club Room and include:

  • Private check-in on arrival
  • Guaranteed late check out
  • Priority luggage delivery on arrival
  • Nightly turn-down service with petit fours
  • Unlimited exclusive dance lessons and craft lessons
  • Kids special room service menu including kids bath products and stoked mini refrigerator
  • XBox 360/DVD player and a selection of XBox games (on request)

Eats and drinks

13 restaurants (buffet and à la carte, Mexican, Italian, International, Caribbean, Oriental and barbecue included). 17 bars including swim-up bars and new Sky Bar. 24-hour room service.

Fun and games

Oversized freestyle pools, children's pools, Flow Rider (9.00am-5.00pm), dive tank, 2 beach volleyball courts, 5 floodlit tennis courts, 3 basketball courts, water sports; 1 scuba demo per stay, 2 fitness centres including spinning classes, sauna, Yoga, Pilates and more, mini-golf, beach soccer, kids’ club (4-12 years), daily activity programme, playground. Kids playroom facilities featuring games console, movie theatre, arcades and more. Wired Teens Lounge (10.00am-10.00pm). Beauty salon and boutique with 39 spa cabins and spa services*.

Entertainment

Live music daily, regular shows, karaoke and theme nights. Noir Nightclub until 3.00am.

Handy stuff

24-hour room service, concierge and bell staff service, 3 gift shops*, dry cleaning/laundry service*, complimentary wireless Internet access, doctor on call 24 hours*, Avis car rental*, ice machines, cash machine, daily bus service (on a first come, first served basis) to Beach Palace and Sun Palace. Guests may use the facilities at other Palace resorts, except for Le Blanc Spa Resort.

Additional information

*Denotes local charge.

Child ages at this property up to and including 17 years. 

All Inclusive

All meals and snacks, 24-hour room service and stocked mini-bar. Domestic and imported beverages including sparkling wine. All activities, entertainment, land sports and non-motorised water sports, including our business centres..

Minimum stay

3 nights.

Accessibility

Partially Accessible: properties that offer wheelchair adapted rooms with partially accessible amenities. Please note: These rooms are subject to availability and may only be available in specific room categories with varying bedding arrangements. Please request this at the time of booking. The Virgin Holidays Special Assistance Team can be contacted by e-mail at special.assistance@virginholidays.com or call us on 0844 557 3998, Monday-Friday 9.00am-5.30pm.

Virgin Holidays favourite

“ From their great facilities and locations, to the value and benefits they offer, these hotels are our top tips for getting you back to your bombastic best.

For travel between 01 Jan '15-31 Dec '15:

Bottle of sparkling wine and petit fours: On Arrival

Express Check-In

Exclusive: Behind the scenes weekly kitchen tour

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Moon Palace Golf & Spa Resort

  • What to Expect:
    • 4.5 based on 8267 reviews Location
    • 4.5 based on 8792 reviews Rooms
    • 4.5 based on 9411 reviews Service
    • 4.5 based on 9117 reviews Value
    • 4.5 based on 9163 reviews Cleanliness
  • Traveller Rating:
    • Excellent (6637)
    • Very Good (2250)
    • Average (812)
    • Poor (457)
    • Terrible (343)

Just returned today from Moon Palace Golf Spa and Resort. TIME OF MY LIFE!!!! First off, my private pickup was prompt and there as soon as I exited the airport. A short trip later, I arrived at Moon...

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5 of 5 stars
Aug 22, 2014 - Adbyrd11203 - New York City, New York

Just returned today from Moon Palace Golf Spa and Resort. TIME OF MY LIFE!!!! First off, my private pickup was prompt and there as soon as I exited the airport. A short trip later, I arrived at Moon... Read more Palace. I never touched my luggage after I exited the airport. The only time I did was checking in to my DEPARTING flight. Needless to say, I spent 10 days without touching my own suitcase. When I arrived at Moon, I was whisked away to the Diamond member lounge area. Check-in was so easy I didn't even have time to comprehend what was going on. As soon as I finished my margarita, I was being handed a room key and a bracelet. DENEB, one of the diamond concierges was soooooo helpful. She was magnificent and made sure me and my wife wanted for nothing. My room was anniversary ready, arrangements at the Italian restaurant exceeded my expectations, and she even sent premium liquor to my room. Scheduling jet skis and romantic dinners was flawless. She was available for my every request. The whole staff was extremely helpful. DENEB, CLAUDIA, EDUARDO.... They were all wonderful. Our pool service was exceptional. MARIA and CONCEPCION made sure our cups were full and plates were never empty. They were extraordinary. I was amazed by the sheer sincerity and promptness of both women. Even when we didn't order drinks, they had new ones on the way. I loved them both. Breakfast was phenomenal. JESUS on the grill, always had a smile and catered to whatever your heart desired. He is definitely a person you cannot forget. I can't remember all the waitstaff in SKYBAR but they were all great. I really appreciated them. They work hard and always have a smile. The resort is wonderful. I definitely recommend you visit. You will not be disappointed. Read less

5 of 5 stars
Aug 22, 2014 - Neil K - Worthing, England, United Kingdom

How anyone can say this is a bad place is beyond belief. We have just returned from a fabulous all inclusive holiday with our three kids (6, 7 and 11). We had an amazing time. The kids club (known as... Read more the Playroom) was particularly outstanding and we were simply taken aback by the sheer amount of activities and the quality of the kids facilities. The other outstanding thing to mention was the quality and choice of food, This is not just an all you can eat buffet. There are quality restaurants where you are seated and choose from a menu and I cannot rate this highly enough. The rooms were spacious, clean and the chamber maids came at least twice a day and no matter how messy our room was, we always returned to it as if we had just arrived for the first time. The pool was always clean and the grounds were always being maintained and manicured everywhere you looked. It is a huge complex and it can take a few days to get used to it and find your way around, but this was no issue for us. Do I recommend it? Oh yes. Would I return? Definitely! Read less

5 of 5 stars
Aug 21, 2014 - Nancy C - Simi Valley, California, United States

My family visited Moon Palace from Aug 8th, 2014 through Aug 15th. We traveled with another family, so a total of 5 adults and 5 children (ranging in age from 8 to 17). We had an excellent time... Read more . The food was great...we never really had to wait for a table at any of the restaurants, and we visited a lot of them. We had a 2-bedroom suite at the Golf course and it was excellent. There was a person outside in a make-shift lobby area. All of the staff at our golf suite were excellent. We had the use of our own personal golf cart and it was excellent for getting from one place to the other. The golf rooms are located in the rainforest, so it is extremely beautiful, with awesome wildlife. We visited the spa, played golf, and swam with dolphins....all fantastic experiences. We had the best pool-side waiter you could ever ask for. His name is Pablo and works at the swing bar. He was excellent!!! The staff was always very friendly and helpful....every single one of them went out of their way to make our stay great!!! I could go on, and on, and on......we will definitely stay there again. Thanks Moon Palace staff for making our end-of-the-summer vacation the best it could be!!! Read less

5 of 5 stars
Aug 21, 2014 - srkeefe - Lake Arrowhead, California

Visited Sunrise August 2014. Was skeptical of all inclusive quality. Moon palace far exceeded my expectations in every category. Can't wait to return. Wifi worked great in all areas of the... Read more resort. Made keeping in touch very easy. Read less

5 of 5 stars
Aug 21, 2014 - A TripAdvisor Member -

Absolutely fabulous hotel! This is the second time we have been here in the last few years and it has got even better! Had ocean front room in Nizuc, which was beautiful and very clean. We prefer... Read more the Nizuc section as Sunrise is too crowded and noisy and Grand very quiet. Pool was very clean and loads to do every day. Staff were fabulous and couldn't do enough for you, especially loved the entertainers, Carla, Carlos, Francisco and Gustavo - they are all lovely and amazing dancers! Restaurants were great, especially the Caribbean, Mexican and Brazilian, service and food amazing! The Italian was the only one you had to book at the Golf Course, but wasn't as good as the others. The spa at the Golf Course was lovely, treatments were amazing! The maid and room service was great too, they kept the rooms so clean! We did the dolphin discovery at the end of the pier which was totally worth it, the dolphins are lovely! We also went to Xel Ha park which was one of the best days out! Definitely worth a visit. The foam party was fab and great fun and my daughter especially loved releasing the baby turtles into the sea! All in all the best holiday ever and we will definitely be coming back soon! Thank you Moon Palace, love you loads! Read less

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