Mexico Holidays

0344 557 4321

Opening Times

  • Mon - Fri9am - 9pm
  • Saturday9am - 7pm
  • Sunday10am - 6pm
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Hotel facilities

Hotel with a barBar

Hotel with a fitness centreFitness Centre

Hotel with internet accessInternet Access

Hotel is wheelchair friendlyWheelchair Friendly

Hotel with scubaScuba

Hotel with a swimming poolSwimming Pool

Hotel with tennisTennis

Hotel with All InclusiveAll Inclusive

Hotel for a Beach HolidayBeach Holiday

Hotel for frequent virginFrequent Virgin

Hotel with GolfGolf

Hotel for honeymoonHoneymoon

Wedding HotelWedding

TripAdvisor Traveller Rating

4.5

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Moon Palace Golf & Spa Resort

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Recently refurbished, it really is a palace and a spectacular one at that. Lying on Cancun’s tranquil south shore, nestled between a long, white sand beach and 55-acres of tropical foliage. A 27-hole Jack Nicklaus signature golf course is available for a memorable round of golf. Rooms are very elegant, in fact, all have double Jacuzzi baths! You’ll be spoilt for choice when it comes to your dining options with 13 restaurants to choose from. There are incredible floor shows every evening, with the disco picking up the beat until the early hours.

At a glance

Favourites Benefits These hotels provide exceptionally good value, are in great locations and offer exclusive benefits to Virgin Holidays’ customers.
  • Kids’ Club
  • 27-hole golf course
  • Great dining choice
  • Elegant rooms
  • All-inclusive resort

Where is it?

On a huge, wonderful beach. Transfer time from airport: 10 min.

Larger Map

Room information

2,425 rooms on 3 floors in several buildings with 8 lifts. All with private balcony/terrace, air-conditioning, flatscreen satellite TV, WiFi Internet connection, direct-dial telephone, coffee maker, 24-hour room service, mini-fridge with soft drinks, bottle of wine, spirits optic, water and beer (which is stocked alternate days), safety deposit box, Jacuzzi, bathrobes and slippers, turn-down service, hairdryer and straighteners. Non-smoking rooms on request.

Deluxe Resort View Rooms have a resort view, 1 king-size bed or 2 double beds and sleep max 4 adults or 2 adults and 2 children.

Wheelchair accessible Deluxe Rooms have a roll-in shower and 2 double beds or 1 king-size bed and are 5 steps to the beach (must be requested at time of booking and subject to availability).

Room Upgrade

Superior Deluxe Garden Rooms with garden views, sleeping max 4 adults or 2 adults and 2 children.

Superior Deluxe Garden Club Rooms are the same as the Superior Deluxe Garden Rooms but with added benefits exclusive to Virgin Holidays including: Priority luggage delivery on arrival, guaranteed late check out, nightly turn-down service, kids special room service menu including kids bath products and stocked mini-fridge, XBox 360/DVD player and a selection of XBox games (on request).

Junior Suite Golf Course View Rooms are perfect for keen golfers, including personal use of a golf cart for getting around the resort, during your stay, DVD player, separate seating area and private screened terrace with table and chairs, sleeping max 2 adults.

Superior Deluxe Ocean View Rooms with stunning views across the Caribbean sea sleeping max 4 adults or 2 adults and 2 children.

Superior Deluxe Oceanfront Rooms are as above but closer to the ocean, with 1 king-size bed, sleeping max 2 adults.

Family Connections Luxury Suites are located in the sunrise section and consist of 2 bedrooms (one with 1 king-size bed, the other with 2 double beds), Xbox 360®/DVD player with DVD’s and games available on request, family in-room amenities including kids' room service menu and bathroom products. Sleeping max 4 adults and 2 children. For guests travelling with children only.

Concierge Club Rooms with ocean views, pillow menu, exclusive concierge phone service, private check-in/out, nightly petit fours and turn-down service, DVD/CD player, iPod dock, upgraded liquor brands in room dispenser, L'Occitane bath amenities, two 25-min massages, private beach lounge chair area with waiter service, beach bag (1 per room per stay), 24-hour room service from Tratoria and Caribeno Restaurants, sleeping max 2 adults.

Wellness Suites are located in the sunrise section of the hotel with 1 king-size bed or double beds, sleeping max 4 adults or 2 adults and 2 children.

Wellness Suite Benefits include:

- Direct access from the terrace of the private pool, available exclusively for guests who book these rooms
- Guests will also be privy to a robust menu of heart-healthy and gluten-free meals, available 24 hours a day via complimentary 24-hour room service
- Access to aqua spinning bikes with a private instructor
- Exclusive Awe Sports kit with yoga mat, dumbbells, and jump rope
- Fully stocked minibar featuring an assortment of thirst quenching and vitamin-rich beverages and natural juices
- Herbal teas and premium coffees via personal Lavazza machines
- Complimentary morning service with fruit and juice of the day served on the balcony - Dawn-simulating alarm clock. Aromatherapy room diffuser
- CHI bath amenities including a hair iron and flat iron
- Smelling salts for the in-room whirlpool and soaps with 100% natural essences
- Luxurious pillow menu


Eats and drinks

13 restaurants (buffet and à la carte, Mexican, Italian, International, Caribbean, Oriental and barbecue included). 17 bars including swim-up bars and new Sky Bar. 24-hour room service.

Fun and games

Over-sized freestyle pools, children's pools, Flow Rider (9.00am-5.00pm), dive tank, 2 beach volleyball courts, 5 floodlit tennis courts, 3 basketball courts, water sports; 1 scuba demo per stay, 2 fitness centres including spinning classes, sauna, Yoga, Pilates and more, mini-golf, beach soccer, kids’ club (4-12 years), daily activity programme, playground. Kids playroom facilities featuring games console, movie theatre, arcades and more. Wired Teens Lounge (10.00am-10.00pm). Beauty salon and boutique with 39 spa cabins and spa services*.

Entertainment

Live music daily, regular shows, karaoke and theme nights. Noir Nightclub until 3.00am.

Handy stuff

24-hour room service, concierge and bell staff service, 3 gift shops*, dry cleaning/laundry service*, complimentary WiFi Internet access, doctor on call 24-hours*, Avis car rental*, ice machines, cash machine. Guests may use the facilities at other Palace resorts, except for Le Blanc Spa Resort.

Additional information

*Denotes local charge.

Child ages at this property up to and including 17 years. 

All Inclusive

All meals and snacks, 24-hour room service and stocked mini-bar. Domestic and imported beverages including sparkling wine. All activities, entertainment, land sports and non-motorised water sports, including our business centres.

Minimum stay

5 nights 24 Dec '15-03 Jan '16, 20 Mar-27 Mar '16, 24 Dec '16-03 Jan '17 and 29 Mar-30 Apr '17.

3 nights 04 Jan-19 Mar '16, 28 Mar-23 Dec '16, 04 Jan-28 Mar '17.

Accessibility

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

Virgin Holidays favourite

Virgin Holidays favourite

“ From their great facilities and locations, to the value and benefits they offer, these hotels are our top tips for getting you back to your bombastic best.

Bottle of sparkling wine and petit fours: On Arrival

Express Check-In

Exclusive: Behind the scenes weekly kitchen tour

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Moon Palace Golf & Spa Resort

  • What to Expect:
    • 4.5 Location
    • 4.5 Sleep Quality
    • 4.5 Rooms
    • 4.5 Service
    • 4.5 Value
    • 4.5 Cleanliness
  • Traveller Rating:
    • Excellent (10265)
    • Very Good (3331)
    • Average (1284)
    • Poor (641)
    • Terrible (540)

February 2016 - My wife and I have stayed in 6 different resorts on the Yucatan Peninsula over the last several years. Moon Palace Golf & Spa Resort is by far and away the best ever and we have...

TripAdvisor LLC. All rights reserved.

5 of 5 stars
Feb 12, 2016 - Glenn A - Lethbridge, Canada

February 2016 - My wife and I have stayed in 6 different resorts on the Yucatan Peninsula over the last several years. Moon Palace Golf & Spa Resort is by far and away the best ever and we have... Read more already decided to return next year. Our ocean front room (or the Marble Suite, as we called it) was impeccably maintained ever day by our wonderful maid. The courtesy in-room mini bar was restocked every day - not that it had to be. We were in easy walking distance to the pool, main building and all restaurants and had easy access to the SunRise and Grand facilities as well. The service and attention to customer needs was awesome. Special BRAVOS go out to the following Amigos serving in the buffet - they were so good we just couldn't go to many other restaurants. Juan Hernandez, Luis Carrea, Enrique Dzib, Armando, Rafael Espaiza, Eften be Pech and our Hostess Mariana. Their eagerness to please, quickness to service (never had an empty wine glass), their joviality and obvious passion for what they do, we have never experienced anything close to it in all of our years of travelling to Mexico. The Brazilian style restaurant is a real experience and some the best food we have experienced. The pools, although not really warm yet (radiant heat only) were massive, spotless and well tended by the bar guys - especially Carlos and Luis. The golf course is to die for!! Marvelous condition and a real nice challenge. Great staff here too. Shows every nite at pool side theatre if no rain-outs. Watched Super Bowl in the neatest PUB. Magnificent gardens throughout the facility are looked after daily but you never see the staff doing the work. THE BEACH - beautifully maintained every day. Not a spec of seaweed to be found so nothing but deep, white, soft sand. Unfortunately, I did find need to try out their in-house medical facilities. They have at least one doctor on staff at all times, so when I fell and sliced open my arm (19 stitches) I was in the very capable hands of Drs Bucio and Guillen. Was stitched up and they even followed up at least twice a day to make sure all was well. A beautiful décor throughout the lobby and lobby bar and the staff serving you all make ones visit feel very special. My wife sends kudos to Luis and his very special Mudslides. 15 minutes from the airport by supplied shuttle is also a great feature. All in all, Moon Palace Resort gets our highest recommendation. Location, facilities, amenities and of course, the wonderful, engaging staff that offered us unprecedented service, these are just some of the things that will bring us back to Moon Palace next year and probably many more Glenn A Read less

5 of 5 stars
Feb 12, 2016 - Deanna C - Stony Plain, Canada

We have just returned from our 4th visit to the moon palace with our friends and their kids. It really surprises me to see the bad reviews some people post because it has always been amazing for us... Read more . The service is the best I have ever received there is so much to do that you do not feel the need to leave the resort. Anything you want just ask and you will get it. Although the service is great with everyone there are some staff that went above and beyond thanks to Carla, Antonio, Fermin the entertainment staff at the sunrise pool they made so much fun for our kids. Andrian Canul sunrise lobby bar. Norma,Paulina,Alejandra Urbina, Jose migocluto, logos, Elvir Romeo, Esperanza,rocio at the pools at the sunrise. Paulino at the nizuc pool Carlos at the nizu restaurant. Cristina,Areli, Ana, Paola at the nizuc playroom. Arturo from the sunrise pool concierge always asking if we needed anything. As far as the time share we have never been harassed in all the times we have been there we just say no and that is it. Can't wait to go back next year it is going to be even better when the grand is finished. Thanks to Jose for making our room requests happen. Read less

5 of 5 stars
Feb 12, 2016 - E R - freehold, United States

We liked it so much we became owners. Too bad you can get a better deal just from the internet reservation! Nevertheless it is a beautiful resort and for the first time to Cancun visitors it offers a... Read more lot of sites to see nearby, even if you do not golf. Multiple restaurants on site and in town nearby. Read less

5 of 5 stars
Feb 12, 2016 - Trish J - Louisville, Kentucky

We had a great experience with our Diamond Concierge - Francisco. He was outstanding and very friendly taking care of us and our guests. Outstanding vacation with great service! Love this place... Read more and would highly recommend to everyone! Read less

5 of 5 stars
Feb 12, 2016 - Michelle M - Terrace Bay, Canada

This resort is awesome! There are 3 resorts in one, and each guest receives resort credits to use at the resort for spa services, golf, tours and gift shop purchases. Loved everything about this... Read more resort! The rooms were amazing, we stayed in the Nizuc section, the most comfortable beds and pillows and with a awesome view of the ocean! Every restaurant we went to we enjoyed immensely! Our favourites were the Italian at the Golf Course and the Steakhouse in Sunrise, plus we would go to the golfcourse for breakfast in the Riviera Maya, loved it instead of the buffet breakfast as you could order off the menu!! We loved the spa services we received, the water hydrotherapy is a must before your spa treatment! My husband played golf and loved it! This resort had the best customer service that we have ever experienced in a resort! They made our stay that much more enjoyable! We had purchased our trip through a Palace Member and had extra VIP privileges with our black band! Loved it so much we purchased a membership! We travelled to Playacar and Sun Palace for the day to experience the other resorts, and with the black band we received free shuttle bus to and back! Can't wait to visit the new Palace Resort in Jamaica! Read less

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