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Recently refurbished, it really is a palace, and a spectacular one at that. Lying on Cancun’s tranquil south shore, nestled between a long, white sand beach and 55 acres of tropical foliage. A 27-hole Jack Nicklaus signature golf course is available for a memorable round of golf. Rooms are very elegant, in fact all have double Jacuzzi baths! You’ll be spoilt for choice when it comes to your dining options with 13 restaurants to choose from. There are incredible floor shows every evening, with the disco picking up the beat until the early hours.
On a huge, wonderful beach. Transfer time from airport: 10 min.Larger Map
2,425 rooms on 3 floors in several buildings with 8 lifts. All with private balcony/terrace, air-conditioning, flatscreen satellite TV, wireless Internet connection, direct-dial telephone, coffee maker, 24-hour room service, mini-fridge with soft drinks, bottle of wine, spirits optic, water and beer (which is stocked alternate days), safety deposit box, Jacuzzi, bathrobes and slippers, turn-down service, hairdryer and straightener. Non-smoking rooms on request.
Deluxe Resort View Rooms have a resort view, 1 king-size bed or 2 double beds, sleeping up to 4 adults or 2 adults and 2 children. Wheelchair accessible Deluxe Rooms have a roll-in shower and 2 double or 1 king-size bed and are 5 steps to the beach (must be requested at time of booking and subject to availability).
Superior Deluxe Garden Rooms-with garden views, sleeping up to 4 adults or 2 adults and 2 children.
Superior Deluxe Garden Club Rooms – The same as the Superior Deluxe Garden Room but with added benefits exclusive to Virgin Holidays including: Priority luggage delivery on arrival, guaranteed late check out, nightly turn-down service, kids special room service menu including kids bath products and stoked mini refrigerator, XBox 360/DVD player and a selection of XBox games (on request).
Junior Suite Golf Course View - perfect for keen golfers, including personal use of a golf cart for getting around the resort, during your stay, DVD player, separate seating area and private screened terrace with table and chairs, sleeping max 2 adults.
Superior Deluxe Ocean View Rooms-with stunning views across the Caribbean sea sleeping max 4 adults or 2 adults and 2 children.
Superior Deluxe Oceanfront Rooms-as above but closer to the ocean, with 1 king-size bed, sleeps 2 adults.
Family Rooms – located in the sunrise section and consist of 2 bedrooms (one with 1 king-size bed, the other with 2 double beds), Xbox 360®/DVD player with DVD’s and games available on request, family in-room amenities including kids' room service menu and bathroom products. Sleeps max 4 adults and 2 children. For guests travelling with children only.
Concierge Room-with ocean view, pillow menu, exclusive concierge (phone service), private check-in/out, nightly petit fours and turn-down service, DVD/CD player, iPod dock, upgraded liquor brands in room dispenser, L'Occitane bath amenities, two 25-min massages, private beach lounge chair area with waiter service, beach bag (1 per room per stay), 24-hour room service from Tratoria and Caribeno Restaurants, sleeps 2 adults.
Wellness Suites are located in the sunrise section of the hotel with 1 king-size bed or double beds, sleeping max 4 adults or 2 adults and 2 children.
Wellness Suite Benefits include:
- Direct access from the terrace of the private pool, available exclusively for guests who book these rooms - Guests will also be privy to a robust menu of heart healthy and gluten-free meals, available 24 hours a day via complimentary 24-hour room service - Access to aqua spinning bikes with a private instructor - Exclusive Awe Sports kit with yoga mat, dumbbells, and jump rope - Fully stocked minibar featuring an assortment of thirst quenching and vitamin rich beverages and natural juices - Herbal teas and premium coffees via personal Lavazza machines - Complimentary morning service with fruit and juice of the day served on the balcony - Dawn-simulating alarm clock. Aromatherapy room diffuser - CHI bath amenities including a hair iron and flat iron - Smelling salts for the in-room whirlpool and soaps with 100% natural essences - Luxurious pillow menu
13 restaurants (buffet and à la carte, Mexican, Italian, International, Caribbean, Oriental and barbecue included). 17 bars including swim-up bars and new Sky Bar. 24-hour room service.
Oversized freestyle pools, children's pools, Flow Rider (9.00am-5.00pm), dive tank, 2 beach volleyball courts, 5 floodlit tennis courts, 3 basketball courts, water sports; 1 scuba demo per stay, 2 fitness centres including spinning classes, sauna, Yoga, Pilates and more, mini-golf, beach soccer, kids’ club (4-12 years), daily activity programme, playground. Kids playroom facilities featuring games console, movie theatre, arcades and more. Wired Teens Lounge (10.00am-10.00pm). Beauty salon and boutique with 39 spa cabins and spa services*.
Live music daily, regular shows, karaoke and theme nights. Noir Nightclub until 3.00am.
24-hour room service, concierge and bell staff service, 3 gift shops*, dry cleaning/laundry service*, complimentary wireless Internet access, doctor on call 24 hours*, Avis car rental*, ice machines, cash machine, daily bus service (on a first come, first served basis) to Beach Palace and Sun Palace. Guests may use the facilities at other Palace resorts, except for Le Blanc Spa Resort.
*Denotes local charge.
Child ages at this property up to and including 17 years.
All meals and snacks, 24-hour room service and stocked mini-bar. Domestic and imported beverages including sparkling wine. All activities, entertainment, land sports and non-motorised water sports, including our business centres..
Partially Accessible: properties that offer wheelchair adapted rooms with partially accessible amenities. Please note: These rooms are subject to availability and may only be available in specific room categories with varying bedding arrangements. Please request this at the time of booking. The Virgin Holidays Special Assistance Team can be contacted by e-mail at email@example.com or call us on 0844 557 3998, Monday-Friday 9.00am-5.30pm.
“ From their great facilities and locations, to the value and benefits they offer, these hotels are our top tips for getting you back to your bombastic best. ”
TripAdvisor Traveller Rating:
The resort is massive. Really seems like 3 resorts rolled into one. First of all, the service was amazing. Secondly, of all the resorts we have stayed, this resort had the best food of any. Went to... Read more all the nightly restaurants on the resort and all were great food and great atmosphere. Can not say enough about the service. Read less
We had the pleasure of staying in the Moon Palace Grand in January for two all inclusive. Prior to arriving I had contacted the hotel to see what they could do to help me make the holiday special as... Read more we would be celebrating my wife's birthday. Having sent an email a quick response was received from Monica in guest relations informing me that this would be no issue and look forward to seeing us on our arrival. The reviews about the airport are correct, huge queue to get into the country which is not good after a 10 hour flight but it's part of travelling. Transfer to the hotel from airport is just 10 minutes and our arrival we were straight to check in with no wait, refreshing towel and flowers for the girls as I was travelling with my two children aged 1 and 4. Monica greeted me on check in explaining she had booked a table in one of the a la carte's for the birthday night and we were promptly taken to our room. They had upgraded us to a top floor garden room suite, room was lovely with view of pool and gardens and new buildings in the back ground but it was a quick walk to the pool, bar and Caribbean restaurant. Our luggage followed and the bell boy explained all. Awaiting in the room with a welcome plate of chocolates and bottle of champagne. The grand rooms are great for families, two double bed beds, plenty of room huge spa bath walk in shower and twin sinks, everything you need including a beach bag for you too keep. Every day handmade chocolates were delivered to your room and more chocolates left on turndown, room kept immaculate by housekeeping every day, The grand is much quieter than the other two areas but the pool is heated which is great for the children. Yes the resort is massive with at least three miles of beach along the front. Some reviews slate the beach but we found it great, clean and the sea clear on days and much calmer to paddle in than in Cancun which we found quiet rough on days we visited on the free bus from moon palace to its sister hotels. Our 4 year old loved the on site nursery especially at Nizuc which is a lot smaller than sunrise but staff were more friendly and she appeared to do more with them. Food on the site was great, plenty of choice and we never had to queue at any of the a la carte's, service being great and never a bad meal we loved mo mo and the Brazilian restaurant, with children's menu available in all. The resort enables you to do as little or as much as you like, staff are always there to help. Birthday day arrived on 2nd week on return to room it had been decorated with balloons and banner, dinner that evening was in the golf club La Trattoria which was fab, birthday card on table on arrival and birthday cake after pudding with violinist playing happy birthday with staff singing along. On return to room another birthday cake and more chocolate dipped strawberries. Moon palace is one of the only resorts our family have said they would return to, even my daughter did not want to leave. I've read many reviews about timeshare hard sales but we said no and were left alone so don't worry about that. So if you looking for somewhere that gives gives great service, lovely food and a more relaxing family vacation then book Moon Palace Grand. Yes there is building work ongoing with new lobby and loads more rooms at the Grand but if your out of the way this will not effect your stay, the rooms at the Grand are far bigger than sunrise and Nizuc and for the same price been much more worth it. Thanks Moon Palace for a fab holiday we will be back. Read less
Ok, where to begin. I paid a large amount of money for a weeks holiday, based my choice on the reviews and recommendations of this deluxe complex, was expecting a nice deluxe room as per description... Read more wording deluxe, in theory the room facilities yes. BUT the room presented to me with broken curtains, broken handles on the units, air condition controls loose (very noisy) maybe needed looking at, hole in the wall, dirty bits coming out water, ants nest and repair jobs to the room that really looked shabby, lack of care and it was very far to get to the main area lobby, pool - but I could accept a walk, but very disappointed with the room standards. Sorry, can't recall the exact room number, not really wanting too! number over 7200 in Nizuc. Asking me at check in if it was my first visit, YES, my question, would you give this type of room to a new guest on a reputation of this deluxe resort?, WOW really shocking. Some of the reception staff are a little, what's the word, seem to have a chip on their shoulders and have some poor customer service skills and coming up with answers that were unprofessional. I have been in the travel industry and working in customer service for over 23 years and was shocked about some of the replies. Well it's not Moon Palace's fault about the holiday rep. I couldn't find them anywhere to express my disappointment, in the end I requested to speak to the manager and this was also with the help / discussions / communication with my travel agent manager back in the UK - who also recommends this hotel and was very sad to here of my experience at the time. But I must say Mr J Carlos, manager/reception very professional and sorted out with a replacement room (6216) on the 3rd day, the deluxe room, but was much better presented and I wasn't expecting a better view, but in a nice surprise this room did have this, so thank you. Mr Carlos was very professional in the remaining time of my stay, when needed some more help/advise. This slowly restored my faith in the reputation of moon palace. But it's a real shame that I had to sort this kind of problems out in such a short duration. The complex is very large, transport moves between areas, if you don't mind walking then being away from the lobby shouldn't be to much agro - get a map to understand complex before check in gives you maybe a room in the wrong place for you. On to some positives: Food is excellent, try to vary your restaurants to give you a experience of what the moon palace has to offer, itâ€™s very clean and the staff work very hard, so do tip as they definitely deserve it. Yes it's all inclusive and many people were not leaving tips, but I think you should, but that's my point of view, trust me it makes their day. Beach is kept clean, but don't expect crystal clear waters, think you need to stay further away, but if you want to be around a pool and complex enjoying your all inclusive then the resort is for you. But you can get to the main centre, no problems there. Take long walks down the beach, past the pier and go as far as you like (early in the morning is really a nice time) Mr Baz I called him, a pleasant older staff member helping get you some drinks around the pool area, friendly and tell he enjoys his job:0) Resort credit, do look hard in to this and ask questions as there are hidden extras. With the staff going out there way to be friendly = that gets top marks, gym facilities are basic, but you can always compromise, staff are very friendly in the gym. Close to airport, yes you can tell a busy airport, but Nizuc area not too disturbed by passing planes. I woulnâ€™t rush to go back, this is based upon on my first experience, because I would be a little nervous of being presented another poor standard of room, but this doenâ€™t mean I wonâ€™t return in the future. The remaining time was really fine, so I do have to base my rating on first experience and to the ending of my stay â€“ 3-4*, trust me you would of had my top marks 5* if you hadnâ€™t of place me in that room at the start of the holiday! So I do hope you look in to the rooms, compare your other rooms (as they should really all be the same quality) so others visiting are not presented with shocks! Read less
This is a stunning resort - particularly if you are in Nizuc or Grand Moon. Leisure facilities were superb as were the golf courses. Standard and choice of food at breakfast was superb, outdoor... Read more barbecue was excellent for lunch and in the evenings La Trattoria (at the Golf club) was superb - you need to reserve a table early if not in advance. The Brazilian restaurant at Nizuc was also very good (but had waiting times of 1 Hour) but the Italian buffet at Nizuc was poor, which probably contributed to the long waiting times at the Brazilian. Particularly disappointing was La Gondola at Sunrise. A Portobello Mushroom dish had the tiniest piece of mushroom while the pasta main course was lukewarm and tasteless. This was the main let down and although the waiter was very concerned (had probably had numerous complaints) our complaints to management and guest relations fell on deaf ears. But for these two restaurants would have been areal five star experience Read less
I love the Moon Palace! I have been going with my family every year for over 10 years now and it's always improving. I have stayed at nizuc, grand and sunrise but prefer the presidential suites in... Read more sunrise the most. By far my favorite part of the resort is the entertainment of the piano man Bella Duka. He is AMAZING!!! He travels through the resorts playing nizuc, grand and sunrise. I enjoy having Mexican coffee and listening to him at the Italian restaurant in Sunrise the most. He plays billy Joel and Elton John covers like I've never before heard. He also plays the best jazz. My now husband and I got engaged while he was playing and he played a very special song for us when it happened. We ended up coming back 2 months later for the wedding and he came up after he played his three sets to serenade us for hours after our wedding. It was the most spectacular part of the night and is something I will never forget. Because of Bella, some of the best memories of my life have a soundtrack. I am so thankful for him. Read less