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Hotel facilities


Fitness Centre

Internet Access

Wheelchair Friendly


Swimming Pool


All Inclusive

Beach Holiday

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Moon Palace Golf & Spa Resort

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Recently refurbished, it really is a palace, and a spectacular one at that. Lying on Cancun’s tranquil south shore, nestled between a long, white sand beach and 55 acres of tropical foliage. A 27-hole Jack Nicklaus signature golf course is available for a memorable round of golf. Rooms are very elegant, in fact all have double Jacuzzi baths! You’ll be spoilt for choice when it comes to your dining options with 13 restaurants to choose from. There are incredible floor shows every evening, with the disco picking up the beat until the early hours.

At a glance

These hotels provide exceptionally good value, are in great locations and offer exclusive benefits to Virgin Holidays’ customers.
  • Kids’ club
  • 27-hole golf course
  • Great dining choice
  • Elegant rooms
  • All inclusive resort

Where is it?

On a huge, wonderful beach. Transfer time from airport: 10 min.

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Room information

2,425 rooms on 3 floors in several buildings with 8 lifts. All with private balcony/terrace, air-conditioning, flatscreen satellite TV, wireless Internet connection, direct-dial telephone, coffee maker, 24-hour room service, mini-fridge with soft drinks, bottle of wine, spirits optic, water and beer (which is stocked alternate days), safety deposit box, Jacuzzi, bathrobes and slippers, turn-down service, hairdryer and straightener. Non-smoking rooms on request.

Deluxe Resort View Rooms have a resort view, 1 king-size bed or 2 double beds, sleeping up to 4 adults or 2 adults and 2 children. Wheelchair accessible Deluxe Rooms have a roll-in shower and 2 double or 1 king-size bed and are 5 steps to the beach (must be requested at time of booking and subject to availability).

Room Upgrade

Superior Deluxe Garden Rooms-with garden views, sleeping up to 4 adults or 2 adults and 2 children.

Superior Deluxe Garden Club Rooms – The same as the Superior Deluxe Garden Room but with added benefits exclusive to Virgin Holidays including: Priority luggage delivery on arrival, guaranteed late check out, nightly turn-down service, kids special room service menu including kids bath products and stoked mini refrigerator, XBox 360/DVD player and a selection of XBox games (on request).

Junior Suite Golf Course View - perfect for keen golfers, including personal use of a golf cart for getting around the resort, during your stay, DVD player, separate seating area and private screened terrace with table and chairs, sleeping max 2 adults.

Superior Deluxe Ocean View Rooms-with stunning views across the Caribbean sea sleeping max 4 adults or 2 adults and 2 children.

Superior Deluxe Oceanfront Rooms-as above but closer to the ocean, with 1 king-size bed, sleeps 2 adults.

Family Rooms – located in the sunrise section and consist of 2 bedrooms (one with 1 king-size bed, the other with 2 double beds), Xbox 360®/DVD player with DVD’s and games available on request, family in-room amenities including kids' room service menu and bathroom products. Sleeps max 4 adults and 2 children. For guests travelling with children only.

Concierge Room-with ocean view, pillow menu, exclusive concierge (phone service), private check-in/out, nightly petit fours and turn-down service, DVD/CD player, iPod dock, upgraded liquor brands in room dispenser, L'Occitane bath amenities, two 25-min massages, private beach lounge chair area with waiter service, beach bag (1 per room per stay), 24-hour room service from Tratoria and Caribeno Restaurants, sleeps 2 adults.

Wellness Suites are located in the sunrise section of the hotel with 1 king-size bed or double beds, sleeping max 4 adults or 2 adults and 2 children.

Wellness Suite Benefits include:
- Direct access from the terrace of the private pool, available exclusively for guests who book these rooms - Guests will also be privy to a robust menu of heart healthy and gluten-free meals, available 24 hours a day via complimentary 24-hour room service - Access to aqua spinning bikes with a private instructor - Exclusive Awe Sports kit with yoga mat, dumbbells, and jump rope - Fully stocked minibar featuring an assortment of thirst quenching and vitamin rich beverages and natural juices - Herbal teas and premium coffees via personal Lavazza machines - Complimentary morning service with fruit and juice of the day served on the balcony - Dawn-simulating alarm clock. Aromatherapy room diffuser - CHI bath amenities including a hair iron and flat iron - Smelling salts for the in-room whirlpool and soaps with 100% natural essences - Luxurious pillow menu

Eats and drinks

13 restaurants (buffet and à la carte, Mexican, Italian, International, Caribbean, Oriental and barbecue included). 17 bars including swim-up bars and new Sky Bar. 24-hour room service.

Fun and games

Oversized freestyle pools, children's pools, Flow Rider (9.00am-5.00pm), dive tank, 2 beach volleyball courts, 5 floodlit tennis courts, 3 basketball courts, water sports; 1 scuba demo per stay, 2 fitness centres including spinning classes, sauna, Yoga, Pilates and more, mini-golf, beach soccer, kids’ club (4-12 years), daily activity programme, playground. Kids playroom facilities featuring games console, movie theatre, arcades and more. Wired Teens Lounge (10.00am-10.00pm). Beauty salon and boutique with 39 spa cabins and spa services*.


Live music daily, regular shows, karaoke and theme nights. Noir Nightclub until 3.00am.

Handy stuff

24-hour room service, concierge and bell staff service, 3 gift shops*, dry cleaning/laundry service*, complimentary wireless Internet access, doctor on call 24 hours*, Avis car rental*, ice machines, cash machine, daily bus service (on a first come, first served basis) to Beach Palace and Sun Palace. Guests may use the facilities at other Palace resorts, except for Le Blanc Spa Resort.

Additional information

*Denotes local charge.

Child ages at this property up to and including 17 years. 

All Inclusive

All meals and snacks, 24-hour room service and stocked mini-bar. Domestic and imported beverages including sparkling wine. All activities, entertainment, land sports and non-motorised water sports, including our business centres..

Minimum stay

3 nights.


Partially Accessible: properties that offer wheelchair adapted rooms with partially accessible amenities. Please note: These rooms are subject to availability and may only be available in specific room categories with varying bedding arrangements. Please request this at the time of booking. The Virgin Holidays Special Assistance Team can be contacted by e-mail at special.assistance@virginholidays.com or call us on 0844 557 3998, Monday-Friday 9.00am-5.30pm.

Virgin Holidays favourite

“ From their great facilities and locations, to the value and benefits they offer, these hotels are our top tips for getting you back to your bombastic best.

For travel between 01 Jan '15-31 Dec '15:

Bottle of sparkling wine and petit fours: On Arrival

Express Check-In

Exclusive: Behind the scenes weekly kitchen tour

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Moon Palace Golf & Spa Resort

  • What to Expect:
    • 4.5 Location
    • 4.5 Sleep Quality
    • 4.5 Rooms
    • 4.5 Service
    • 4.5 Value
    • 4.5 Cleanliness
  • Traveller Rating:
    • Excellent (7480)
    • Very Good (2428)
    • Average (882)
    • Poor (475)
    • Terrible (362)

Moon Palace was the perfect location for my wife and I to get married. We had over 90 people join us and there was literally something for everyone. Golf, spa, pool, bar, you name it, they had it...

TripAdvisor LLC. All rights reserved.

5 of 5 stars
Dec 20, 2014 - LostwithMaps - Vancouver

Moon Palace was the perfect location for my wife and I to get married. We had over 90 people join us and there was literally something for everyone. Golf, spa, pool, bar, you name it, they had it... Read more . The staff were extremely helpful, the location was beautiful with thought to different interests (party on one side, quiet on another). I don't plan on ever getting married again but I would highly recommend Moon Palace to anyone looking for a wedding destination. Oh, and for the kid at heart, the FlowRider was my favorite part. Nearly missed the ceremony I was having so much fun ;) Read less

4 of 5 stars
Dec 20, 2014 - Mike_mmmm_1965 - Ripon, California

We stayed Dec 4-14 2014 and were very pleased with the overall resort. At the time the resort was not full so we had no problem with service or getting into restaurants. Our room was clean and... Read more maintained well during our stay, good wifi. The resort is only about 10 minutes from the hotel, we had our own transportation to the hotel (Best Day) which went well but we heard a couple of guests say the Moon Palace transportation took a long time to pick them up so you might make other plans. Our favorites restaurants would be Trattoria and the Brazilian Steak House. We golfed 6 times and I thought the Jack Nicholas course was very good and was the best maintained course I have ever played in Mexico. We chose the Unlimited Golf promotion instead of the Resort Credit which means you only pay the "taxes" of about $29 US per person. My only issue would be the transport to and from the golf course, the course is only about a mile away but they only have one van so the wait for a ride can be up to 15 minutes, twice we had to wait for the van to make a second trip because it was full so that could be improved. Overall we liked it and will likely return. Read less

4 of 5 stars
Dec 19, 2014 - jane m - Brighton, United Kingdom

We spent most of our time playing golf as this was the main reason for the trip. Good golf facilities The weather was warm but cloudy. Not conducive for beach holiday. The hotel and staff were very... Read more good. Best room was sea front in Nisuc well away from the kids pools in Sunrise. Enough restaurants to cater for most tastes. Please observe the dress code at night to compliment the effort the staff and chefs put in to providing the good food and spare the other dinners putting up with folk in flip flops with their largesse hanging out of beach shorts. We complement all the staff on making everyone feel special Read less

5 of 5 stars
Dec 19, 2014 - Tristan T

YOu can make lots of friends here by being at the teens lounge or just talking to people, i love the entertainment staff a lot because they are very fun and nice to me. I liked the staff especially... Read more because they were so nice Especially that Maria Jose. Read less

5 of 5 stars
Dec 19, 2014 - TravelYourWaywDenise - Belleville, Illinois

Visited 12/10-16/14. Amazing resort with so much to do, great food to eat, and over-the-top service, that no way will you be bored!! So many options, in the various areas of the resort, that we... Read more didn't even notice the weather wasn't the best that week! I had heard so many bad things about the beach, I expected something so much worse that was there. I found the beach one I could enjoy, even though I probably wouldn't want to go swimming, even if the weather was good; however, the free shuttle to Beach Palace takes care of that desire! Beautiful beach, incredibly beautiful water, and provides that beach scene everybody wants! In the meantime, try the Brazilian Restaurant, one of the Italian restaurants, the Asian, Mexican, numerous buffets, or well any of the 15 available! Try the Flowrider, or just enjoy watching the attempts by others! Entertaining, and visit Huge the bartender while watching for a great tequila and tonic! Drop the teens at the teen club with gaming, arcade, disco, snacks, tvs, and more! Take the little ones to the Playhouse with a mini-spa for girls with a runway and accessories! The boys will love the carts, and all enjoy the balls, carousel, movie theatre and so much more! Kids will love this resort! For yourself, after 5, head up to the Sky Bar in the Sunrise section for a molecular martini by Ivan. I will be thinking of those for a very long time to come!! With the free Wi-Fi, we stayed in communication with Skype with everyone at home as well as each other, although free phone calls to the US is a wonderful benefit staying at Palace Resorts! Fantastic spa and 27 hole golf course also keep you from getting bored! Incredibly huge conference center means you can hold your conventions here too! Enjoy!!! Read less

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