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Open today: 9:00am - 9:00pm

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  • Mon - Fri9:00am - 9:00pm
  • Saturday9:00am - 7:00pm
  • Sunday10:00am - 6:00pm

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At a glance

  • Kids’ club
  • 27-hole golf course
  • Great dining choice
  • Elegant rooms
  • All inclusive resort

Hotel facilities

Bar

Fitness Centre

Internet Access

Wheelchair Friendly

Scuba

Swimming Pool

Tennis

All Inclusive

Beach Holiday

Frequent Virgin

Golf

Honeymoon

Wedding

TripAdvisor Traveller Rating

4.5

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Moon Palace Golf & Spa Resort

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WEATHER HERE

Recently refurbished, it really is a palace, and a spectacular one at that. Lying on Cancun’s tranquil south shore, nestled between a long, white sand beach and 55 acres of tropical foliage. A 27-hole Jack Nicklaus signature golf course is available for a memorable round of golf. Rooms are very elegant, in fact all have double Jacuzzi baths! You’ll be spoilt for choice when it comes to your dining options with 13 restaurants to choose from. There are incredible floor shows every evening, with the disco picking up the beat until the early hours.

Where is it?

On a huge, wonderful beach. Transfer time from airport: 10 min.

Larger Map

Room information

2,425 rooms on 3 floors in several buildings with 8 lifts. All with private balcony/terrace, air-conditioning, flatscreen satellite TV, wireless Internet connection, direct-dial telephone, coffee maker, 24-hour room service, mini-fridge with soft drinks, bottle of wine, spirits optic, water and beer (which is stocked alternate days), safety deposit box, Jacuzzi, bathrobes and slippers, turn-down service, hairdryer and straightener. Non-smoking rooms on request. Deluxe Rooms have a garden view, 1 king-size bed or 2 double beds, sleeping up to 4 adults or 2 adults and 2 children. Wheelchair accessible Deluxe Rooms have a roll-in shower and 2 double or 1 king-size bed and are 5 steps to the beach (must be requested at time of booking and subject to availability).

Room Upgrade

Superior Deluxe Rooms with resort views, sleeping up to 4 adults or 2 adults and 2 children.

Junior Suite Golf Course View are perfect for keen golfers, including personal use of a golf cart for getting around the resort, during your stay, DVD player, separate seating area and private screened terrace with table and chairs, sleeping max 2 adults.

Superior Deluxe Ocean View Rooms with stunning views across the Caribbean sea sleeping max 4 adults or 2 adults and 2 children.

Superior Deluxe Oceanfront Rooms are as above but closer to the ocean, with 1 king-size bed, sleeps 2 adults.

Family Rooms are located in the sunrise section and consist of 2 bedrooms (one with 1 king-size bed, the other with 2 double beds), Xbox 360®/DVD player with DVD’s and games available on request, family in-room amenities including kids' room service menu and bathroom products. Sleeps max 4 adults and 2 children. For guests travelling with children only.

Concierge Room with ocean view, pillow menu, exclusive concierge (phone service), private check-in/out, nightly petit fours and turn-down service, DVD/CD player, iPod dock, upgraded liquor brands in room dispenser, L'Occitane bath amenities, two 25-min massages, private beach lounge chair area with waiter service, beach bag (1 per room per stay), 24-hour room service from Tratoria and Caribeno Restaurants, sleeps 2 adults.

Wellness Suites, sleeping max 2 adults.

Club Room Benefits are available as part of the Superior Deluxe Garden Club Room and include:

  • Private check-in on arrival
  • Guaranteed late check out
  • Priority luggage delivery on arrival
  • Nightly turn-down service with petit fours
  • Unlimited exclusive dance lessons and craft lessons
  • Kids special room service menu including kids bath products and stoked mini refrigerator
  • XBox 360/DVD player and a selection of XBox games (on request)

Eats and drinks

13 restaurants (buffet and à la carte, Mexican, Italian, International, Caribbean, Oriental and barbecue included). 17 bars including swim-up bars and new Sky Bar. 24-hour room service.

Fun and games

Oversized freestyle pools, children's pools, Flow Rider (9.00am-5.00pm), dive tank, 2 beach volleyball courts, 5 floodlit tennis courts, 3 basketball courts, water sports; 1 scuba demo per stay, 2 fitness centres including spinning classes, sauna, Yoga, Pilates and more, mini-golf, beach soccer, kids’ club (4-12 years), daily activity programme, playground. Kids playroom facilities featuring games console, movie theatre, arcades and more. Wired Teens Lounge (10.00am-10.00pm). Beauty salon and boutique with 39 spa cabins and spa services*.

Entertainment

Live music daily, regular shows, karaoke and theme nights. Noir Nightclub until 3.00am.

Handy stuff

24-hour room service, concierge and bell staff service, 3 gift shops*, dry cleaning/laundry service*, complimentary wireless Internet access, doctor on call 24 hours*, Avis car rental*, ice machines, cash machine, daily bus service (on a first come, first served basis) to Beach Palace and Sun Palace. Guests may use the facilities at other Palace resorts, except for Le Blanc Spa Resort.

Additional information

*Denotes local charge.

Child ages at this property up to and including 17 years. 

All Inclusive

All meals and snacks, 24-hour room service and stocked mini-bar. Domestic and imported beverages including sparkling wine. All activities, entertainment, land sports and non-motorised water sports, including our business centres..

Minimum stay

3 nights.

Accessibility

Partially Accessible: properties that offer wheelchair adapted rooms with partially accessible amenities. Please note: These rooms are subject to availability and may only be available in specific room categories with varying bedding arrangements. Please request this at the time of booking. The Virgin Holidays Special Assistance Team can be contacted by e-mail at special.assistance@virginholidays.com or call us on 0844 557 3998, Monday-Friday 9.00am-5.30pm.

Virgin Holidays favourite

“ From their great facilities and locations, to the value and benefits they offer, these hotels are our top tips for getting you back to your bombastic best.

For travel between 01 Jan '15-31 Dec '15:

Bottle of sparkling wine and petit fours: On Arrival

Express Check-In

Exclusive: Behind the scenes weekly kitchen tour

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Moon Palace Golf & Spa Resort

  • What to Expect:
    • 4.5 based on 8315 reviews Location
    • 4.5 based on 8833 reviews Rooms
    • 4.5 based on 9494 reviews Service
    • 4.5 based on 9159 reviews Value
    • 4.5 based on 9200 reviews Cleanliness
  • Traveller Rating:
    • Excellent (6703)
    • Very Good (2263)
    • Average (820)
    • Poor (460)
    • Terrible (347)

We have just returned from a fantastic10 night stay at this wonderful resort. Upon arrival we experienced a time consuming and frustrating check in process (as we did when we stayed last year as...

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5 of 5 stars
Sep 1, 2014 - Jack H - Sleaford, United Kingdom

We have just returned from a fantastic10 night stay at this wonderful resort. Upon arrival we experienced a time consuming and frustrating check in process (as we did when we stayed last year as... Read more well!). Despite this, the rest of our holiday was fantastic. The rooms were immaculate and had everything we required and more. We used our credits to swim with Dolphins, play golf, visit the Spa and have a romantic meal on the beach. There is so much to do here you will never be bored. The food was also fantastic and the service in particular was amazing. We always asked to be served by Victor Manuel Martin when eating in the Gondola and Baracuda restaurants as his service was second to none. I would highly recommend this resort and we cannot wait to return!! Read less

3 of 5 stars
Sep 1, 2014 - C B - Yonkers, New York

I went to the Moon Palace for my sis in law's wedding. In short let's start with the positives: the hotel sure is humongous, super clean and luxurious, divided into three properties with very diverse... Read more all inclusive restaurants. All staff is super friendly and you feel like you are royalty by the way you are treated/served. The negatives: the hotel/property is so big that you'll be doing a great amount of walking or waiting for the lobby to lobby bus or in-property golf carts shuttles to move around the property and or to your desired activities. While the service is pretty fast, it is not my cup of tea to sit and wait 10 to 20 minutes for transportation within the same property I am staying at. Second, when you say Cancun if you never been you will think the beaches everywhere are top notch... well, the one in this particular area sucks, it's full of seaweed. Because they work hard to 'set you up' for a timeshare meeting the very next day after you arrive, the process can take up to an hour or more, after being in two planes and arriving exhausted the only thing you are hoping to do is rest; and I do mean they will 'set you up' for the timeshare meeting because unless you are familiar with what they intend to offer, they paint it as if it is an extended property tour. Last but not least the so called 'Resort Credits' are a gimmick. The items for which you can use the credits are vastly overpriced and out of the whole list of more than 25-30 if I recall, only three proved to be somewhat worth it or a good value (the spa, the water park and the dolphin swim- beware though the dolphin swim setup is that your family can't use their camera to take pics which it's ok as they got to make money but then a single pic from the shop is $45 and the CD with all pics is $70, hardly worth it for a .99cents cd and copy and paste from their cpu to the CD). Last but not least if you want to do any activity outside of the property (say going to the Mayan ruins) it will be a one day travel due to the distance from the hotel, thus you rarely are able to split the day for two things to visit/do which is kind of hard if you are not taking a 10 day vacation. In closing the whole experience was simply average for the money I invested into this trip, I had a lot more fun in cruises or with my two previous all inclusive experiences here back in the states. Read less

4 of 5 stars
Sep 1, 2014 - Syme55 - Washington DC, District of Columbia

This was our 4th trip to MP. Service has gone down especially guest services. Don't think I will be going back The only place you actually get good service is the restaurants and not all of... Read more them. Chinese was the worst of all and the Manager gave us an attitude when mentioned that we waited 1 hour and 30 minutes and didn't get service until we had to stop one of the waiters. The food was cold and the Entrees were served without rice. Went for my 40th Birthday! Couldnt get a reservation at the Italian in the golf course side. We ate at the Carribean on Moon Grand side. If anyone should get praised it is JORGE DIAZ AND THE WAITER ROBERTO and the CHEF in the carribean restaurant.. They totally made my birthday a very special one. They went out of their way 2 nights in a row. First they special ordered the fish that we had few years back. We had a special menu just for us. Since we couldn't get into any other restaurant Jorge made special arrangments for my birthday where we had the most exclusive service. A very special THANK YOU to you Jorge and Roberto. Read less

5 of 5 stars
Sep 1, 2014 - Maverick L - Douglasville, Georgia

The service was excellent; the presentation of the food in each restaurant was superb! My wife & I stayed at the Sunrise section of the Moon Palace. It was beautiful and immaculate all around. Great... Read more food and entertainment; great family environment with plenty of pools and activities for everyone. If you cannot enjoy this Palace something apparently is wrong with you. Looking forward to returning and bringing a host of family and friends. Maverick Lawrence Read less

5 of 5 stars
Sep 1, 2014 - Cate_taco - Toronto, Canada

We just returned from the Moon Palace and we are sad to be home. It was our home away from home. The resort, restaurants and staff far exceeded our expectations. We love this resort so much that... Read more we are already planning our return next year. Our children had a blast and already miss being there. The rooms were very clean and comfortable and if you were located far from the lobby they have a shuttle to pick you up and take you to there. Jorge, the Sunrise lounge singer entertained us so much that we looked forward to his nightly show. We met people there from all over the world and they loved it as much as we did. You cannot miss this spectacular resort, its 5 ++++ for our family. Read less

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