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Open today: 9:00am - 9:00pm

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  • Mon - Fri9:00am - 9:00pm
  • Saturday9:00am - 7:00pm
  • Sunday10:00am - 6:00pm

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At a glance

  • Kids’ club
  • 27-hole golf course
  • Great dining choice
  • Elegant rooms
  • All inclusive resort

Hotel facilities

Bar

Fitness Centre

Internet Access

Wheelchair Friendly

Scuba

Swimming Pool

Tennis

All Inclusive

Beach Holiday

Frequent Virgin

Golf

Honeymoon

Wedding

TripAdvisor Traveller Rating

4.5

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Moon Palace Golf & Spa Resort

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WEATHER HERE

Recently refurbished, it really is a palace, and a spectacular one at that. Lying on Cancun’s tranquil south shore, nestled between a long, white sand beach and 55 acres of tropical foliage. A 27-hole Jack Nicklaus signature golf course is available for a memorable round of golf. Rooms are very elegant, in fact all have double Jacuzzi baths! You’ll be spoilt for choice when it comes to your dining options with 13 restaurants to choose from. There are incredible floor shows every evening, with the disco picking up the beat until the early hours.

Where is it?

On a huge, wonderful beach. Transfer time from airport: 10 min.

Larger Map

Room information

2,425 rooms on 3 floors in several buildings with 8 lifts. All with private balcony/terrace, air-conditioning, flatscreen satellite TV, wireless Internet connection, direct-dial telephone, coffee maker, 24-hour room service, mini-fridge with soft drinks, bottle of wine, spirits optic, water and beer (which is stocked alternate days), safety deposit box, Jacuzzi, bathrobes and slippers, turn-down service, hairdryer and straightener. Non-smoking rooms on request. Deluxe Rooms have a garden view, 1 king-size bed or 2 double beds, sleeping up to 4 adults or 2 adults and 2 children. Wheelchair accessible Deluxe Rooms have a roll-in shower and 2 double or 1 king-size bed and are 5 steps to the beach (must be requested at time of booking and subject to availability).

Room Upgrade

Superior Deluxe Rooms with resort views, sleeping up to 4 adults or 2 adults and 2 children.

Junior Suite Golf Course View are perfect for keen golfers, including personal use of a golf cart for getting around the resort, during your stay, DVD player, separate seating area and private screened terrace with table and chairs, sleeping max 2 adults.

Superior Deluxe Ocean View Rooms with stunning views across the Caribbean sea sleeping max 4 adults or 2 adults and 2 children.

Superior Deluxe Oceanfront Rooms are as above but closer to the ocean, with 1 king-size bed, sleeps 2 adults.

Family Rooms are located in the sunrise section and consist of 2 bedrooms (one with 1 king-size bed, the other with 2 double beds), Xbox 360®/DVD player with DVD’s and games available on request, family in-room amenities including kids' room service menu and bathroom products. Sleeps max 4 adults and 2 children. For guests travelling with children only.

Concierge Room with ocean view, pillow menu, exclusive concierge (phone service), private check-in/out, nightly petit fours and turn-down service, DVD/CD player, iPod dock, upgraded liquor brands in room dispenser, L'Occitane bath amenities, two 25-min massages, private beach lounge chair area with waiter service, beach bag (1 per room per stay), 24-hour room service from Tratoria and Caribeno Restaurants, sleeps 2 adults.

Wellness Suites, sleeping max 2 adults.

Club Room Benefits are available as part of the Superior Deluxe Garden Club Room and include:

  • Private check-in on arrival
  • Guaranteed late check out
  • Priority luggage delivery on arrival
  • Nightly turn-down service with petit fours
  • Unlimited exclusive dance lessons and craft lessons
  • Kids special room service menu including kids bath products and stoked mini refrigerator
  • XBox 360/DVD player and a selection of XBox games (on request)

Eats and drinks

13 restaurants (buffet and à la carte, Mexican, Italian, International, Caribbean, Oriental and barbecue included). 17 bars including swim-up bars and new Sky Bar. 24-hour room service.

Fun and games

Oversized freestyle pools, children's pools, Flow Rider (9.00am-5.00pm), dive tank, 2 beach volleyball courts, 5 floodlit tennis courts, 3 basketball courts, water sports; 1 scuba demo per stay, 2 fitness centres including spinning classes, sauna, Yoga, Pilates and more, mini-golf, beach soccer, kids’ club (4-12 years), daily activity programme, playground. Kids playroom facilities featuring games console, movie theatre, arcades and more. Wired Teens Lounge (10.00am-10.00pm). Beauty salon and boutique with 39 spa cabins and spa services*.

Entertainment

Live music daily, regular shows, karaoke and theme nights. Noir Nightclub until 3.00am.

Handy stuff

24-hour room service, concierge and bell staff service, 3 gift shops*, dry cleaning/laundry service*, complimentary wireless Internet access, doctor on call 24 hours*, Avis car rental*, ice machines, cash machine, daily bus service (on a first come, first served basis) to Beach Palace and Sun Palace. Guests may use the facilities at other Palace resorts, except for Le Blanc Spa Resort.

Additional information

*Denotes local charge.

Child ages at this property up to and including 17 years. 

All Inclusive

All meals and snacks, 24-hour room service and stocked mini-bar. Domestic and imported beverages including sparkling wine. All activities, entertainment, land sports and non-motorised water sports, including our business centres..

Minimum stay

3 nights.

Accessibility

Partially Accessible: properties that offer wheelchair adapted rooms with partially accessible amenities. Please note: These rooms are subject to availability and may only be available in specific room categories with varying bedding arrangements. Please request this at the time of booking. The Virgin Holidays Special Assistance Team can be contacted by e-mail at special.assistance@virginholidays.com or call us on 0844 557 3998, Monday-Friday 9.00am-5.30pm.

Virgin Holidays favourite

“ From their great facilities and locations, to the value and benefits they offer, these hotels are our top tips for getting you back to your bombastic best.

For travel between 01 Jan '15-31 Dec '15:

Bottle of sparkling wine and petit fours: On Arrival

Express Check-In

Exclusive: Behind the scenes weekly kitchen tour

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Moon Palace Golf & Spa Resort

  • What to Expect:
    • 4.5 based on 8114 reviews Location
    • 4.5 based on 8639 reviews Rooms
    • 4.5 based on 9113 reviews Service
    • 4.5 based on 8979 reviews Value
    • 4.5 based on 9018 reviews Cleanliness
  • Traveller Rating:
    • Excellent (6444)
    • Very Good (2187)
    • Average (773)
    • Poor (441)
    • Terrible (324)

We spent 1 week at Moon Palace Nizuc the end of June 2014, booked the trip thru Costco, paid 4 ocean view rooms for 12 people. United Air was excellent except the food on the plane is not free. Best...

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5 of 5 stars
Jul 22, 2014 - Tuan T - Fountain Valley, California

We spent 1 week at Moon Palace Nizuc the end of June 2014, booked the trip thru Costco, paid 4 ocean view rooms for 12 people. United Air was excellent except the food on the plane is not free. Best... Read more Day travel provided transfer to hotel without delay, however the driver ran a little fast. At the reception counter we found out that we were given 2 ocean view rooms only and the rest are garden view rooms. We are lucky because our rooms were not exposed to noises from construction areas and the sewage smell at some areas. The resort is beautiful and luxurious. All are inclusive including food and beverage and alcohol. Services are excellent. Tips are not required but we still give tips (I rec bring a lot of 5 dollar bills and 1 dollar bills, you will received the best service on earth). Carlos Isaias and Inocente Rafael are out favorite waiters. Activities included swimming in a large swimming pool, water sliding, sun bathing. There are many restaurants in this resort, and the food are excellent. At night there are musics and games performed by locals. (bring mosquito repellent)The beach has white sand but very few people swim (red flag and yellow flag are flown most of the time) Optional activities (you have to pay) included swimming with dolphin, para sailing, Jet skiing, kayaking etc.. (the price is about the same or more than in US). Don't forget to visit other Palace resorts and their restaurants, visit Xel Ha ($129 per person) for snorkeling, swimming , biking and other water activities. Be ready to pay extra for sea trek, sky riding, swimming with Dolphin etc. Overall, this resort is huge, beautiful, food and services are excellent and a lot of activities and there are many beautiful places nearby to visit . I will come back in the near future. ( I attended time share presentations for free tickets, but not buy) Read less

5 of 5 stars
Jul 22, 2014 - Hutchremodel -

The amenities this resort has to offer is endlessfrom the restaurants, pools and nightly entertainment, you will not be disappointed. The only issue was the tour to the Isle of Mujeres. It is a... Read more The amenities this resort has to offer is endless...from the restaurants, pools and nightly entertainment, you will not be disappointed. The only issue was the tour to the Isle of Mujeres. It is a tourist trap especially if you expect beach access! You are dropped off at a pavilion style area where less than mediocre buffet food awaits you along with a dingy pool. You have to wait almost 3 hrs in this area until another ferry finally brings you to the beach! Read less

3 of 5 stars
Jul 21, 2014 - James E -

To start, the Moon Palace is a massive property. Somewhere around 2500 rooms, many of which were under renovation during the week we visited. When the resort is full, it can feel like a theme... Read more park. My first issue with Moon Palace was their check in procedure and staff. We got placed in a different section of the resort (Nizuc, instead of Sunrise with the rest of our group). Because the sections are run like nearly separate hotels, one side has very little control over the other. Requests to move closer to our group were met with blank stares and shrugged shoulders. Part of the blame I will place on my Travel Agent (Pleasant Vacation's) - but I had hoped for more. Being separate from a main group basically causes issues with any booked excursions, spa, and even dinners. What I will say is that the food by in large is great, the drinks are abundant, and the waiters/bartenders all go out of the way to give good service. But the issue is the number of people they must accommodate. Be prepared to wait 45 minutes for seating at the nicer (non-buffet) spots, and the two reservation spots could not accommodate a group of 7 the entire week (even though we called on night 1). I would also point out that Moon Palace has gone very much towards the "family" resort concept. If you have kids you want to take to Cancun, this is the place for you. But be aware there will be children sitting at the pool bar with you, running the halls, and otherwise just "being kids". I have kids, I like kids, but like Vegas sometimes it just feels odd being at a party destination with hundreds of children under 10. A final thought...we did spend two days at the Sun Palace. I would be willing to do a full vacation there - a bit small but still a solid variety of options (plus adults only). Read less

4 of 5 stars
Jul 21, 2014 - nbeloat - Phoenix, Arizona

A little while ago my mother and I spent a week at the Moon Sunrise. We have been members for 5 years now and enjoy going there. The people there are incredibly friendly. My mother is slightly... Read more handicap and the bellmen made sure my mom could get anywhere she wanted to go on the entire property, and with such a large area, this made her trip enjoyable. My mom would have not enjoyed her vacation without these men helping us everyday. They are the backbone of the resort for sure. The other person who made our trip wonderful is Rosaura at the Grand. We love that pool area and on days we wanted to spend there, she made sure my mom always had a place to sit that would accommodate her. She made my mom feel special and welcome over there. She is a true gem of the company and works very hard to make sure people have a wonderful time. I do have to say that even with all the renovations they have done over the last few years, there has become a less special quality to the resorts. There are plastic cups at the main bars instead of real glasses, cheaper alcohol unless you specifically ask, and a lack of personalization to the trip. I have a love of this resort and am hoping that the company will realize that quality is better than quantity. Also, there are no adult only pool areas. If you are looking to have quiet time or just peace away from kids there is no where to go outside during the day. Read less

5 of 5 stars
Jul 21, 2014 - msmichellern - Atlanta, Georgia

Thus was the best vacation I have ever experienced. Aside from being married on the beautiful beach, my daughter was able to swim with the dolphins, my mom played ping pong with other guests of the... Read more resort, my daughter and I parasites together, my husband and I experienced a couples message that was excellent.... I could go on and on. By the way food, drinks, and snacks are all inclusive. There is nightly entertainment. There is even a teen lounge where pizza, ice cream, popcorn is served and there are no tokens required for the games because its....ALL INCLUSIVE! This will most definitely be our annual vacation spot. PS....When you go to one Palace resort. ...you have access to visit all Palace resorts during your stay! Customer service is superb! Read less

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