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Prices from £1239
for departures on 03 May 2016
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Recently refurbished, it really is a palace, and a spectacular one at that. Lying on Cancun’s tranquil south shore, nestled between a long, white sand beach and 55 acres of tropical foliage. A 27-hole Jack Nicklaus signature golf course is available for a memorable round of golf. Rooms are very elegant, in fact all have double Jacuzzi baths! You’ll be spoilt for choice when it comes to your dining options with 13 restaurants to choose from. There are incredible floor shows every evening, with the disco picking up the beat until the early hours.
On a huge, wonderful beach. Transfer time from airport: 10 min.Larger Map
2,425 rooms on 3 floors in several buildings with 8 lifts. All with private balcony/terrace, air-conditioning, flatscreen satellite TV, wireless Internet connection, direct-dial telephone, coffee maker, 24-hour room service, mini-fridge with soft drinks, bottle of wine, spirits optic, water and beer (which is stocked alternate days), safety deposit box, Jacuzzi, bathrobes and slippers, turn-down service, hairdryer and straightener. Non-smoking rooms on request.
Deluxe Resort View Rooms have a resort view, 1 king-size bed or 2 double beds, sleeping up to 4 adults or 2 adults and 2 children. Wheelchair accessible Deluxe Rooms have a roll-in shower and 2 double or 1 king-size bed and are 5 steps to the beach (must be requested at time of booking and subject to availability).
Superior Deluxe Garden Rooms with garden views, sleeping up to 4 adults or 2 adults and 2 children.
Superior Deluxe Garden Club Rooms are the same as the Superior Deluxe Garden Room but with added benefits exclusive to Virgin Holidays including: Priority luggage delivery on arrival, guaranteed late check out, nightly turn-down service, kids special room service menu including kids bath products and stoked mini refrigerator, XBox 360/DVD player and a selection of XBox games (on request).
Junior Suite Golf Course View Rooms are perfect for keen golfers, including personal use of a golf cart for getting around the resort, during your stay, DVD player, separate seating area and private screened terrace with table and chairs, sleeping max 2 adults.
Superior Deluxe Ocean View Rooms with stunning views across the Caribbean sea sleeping max 4 adults or 2 adults and 2 children.
Superior Deluxe Oceanfront Rooms are as above but closer to the ocean, with 1 king-size bed, sleeps 2 adults.
Family Rooms are located in the sunrise section and consist of 2 bedrooms (one with 1 king-size bed, the other with 2 double beds), Xbox 360®/DVD player with DVD’s and games available on request, family in-room amenities including kids' room service menu and bathroom products. Sleeps max 4 adults and 2 children. For guests travelling with children only.
Concierge Room with ocean view, pillow menu, exclusive concierge (phone service), private check-in/out, nightly petit fours and turn-down service, DVD/CD player, iPod dock, upgraded liquor brands in room dispenser, L'Occitane bath amenities, two 25-min massages, private beach lounge chair area with waiter service, beach bag (1 per room per stay), 24-hour room service from Tratoria and Caribeno Restaurants, sleeps 2 adults.
Wellness Suites are located in the sunrise section of the hotel with 1 king-size bed or double beds, sleeping max 4 adults or 2 adults and 2 children.
Wellness Suite Benefits include:
- Direct access from the terrace of the private pool, available exclusively for guests who book these rooms
- Guests will also be privy to a robust menu of heart healthy and gluten-free meals, available 24 hours a day via complimentary 24-hour room service - Access to aqua spinning bikes with a private instructor
- Exclusive Awe Sports kit with yoga mat, dumbbells, and jump rope
- Fully stocked minibar featuring an assortment of thirst quenching and vitamin rich beverages and natural juices
- Herbal teas and premium coffees via personal Lavazza machines
- Complimentary morning service with fruit and juice of the day served on the balcony - Dawn-simulating alarm clock. Aromatherapy room diffuser
- CHI bath amenities including a hair iron and flat iron
- Smelling salts for the in-room whirlpool and soaps with 100% natural essences
- Luxurious pillow menu
13 restaurants (buffet and à la carte, Mexican, Italian, International, Caribbean, Oriental and barbecue included). 17 bars including swim-up bars and new Sky Bar. 24-hour room service.
Oversized freestyle pools, children's pools, Flow Rider (9.00am-5.00pm), dive tank, 2 beach volleyball courts, 5 floodlit tennis courts, 3 basketball courts, water sports; 1 scuba demo per stay, 2 fitness centres including spinning classes, sauna, Yoga, Pilates and more, mini-golf, beach soccer, kids’ club (4-12 years), daily activity programme, playground. Kids playroom facilities featuring games console, movie theatre, arcades and more. Wired Teens Lounge (10.00am-10.00pm). Beauty salon and boutique with 39 spa cabins and spa services*.
Live music daily, regular shows, karaoke and theme nights. Noir Nightclub until 3.00am.
24-hour room service, concierge and bell staff service, 3 gift shops*, dry cleaning/laundry service*, complimentary wireless Internet access, doctor on call 24 hours*, Avis car rental*, ice machines, cash machine. Guests may use the facilities at other Palace resorts, except for Le Blanc Spa Resort.
*Denotes local charge.
Child ages at this property up to and including 17 years.
All meals and snacks, 24-hour room service and stocked mini-bar. Domestic and imported beverages including sparkling wine. All activities, entertainment, land sports and non-motorised water sports, including our business centres..
Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page
“ From their great facilities and locations, to the value and benefits they offer, these hotels are our top tips for getting you back to your bombastic best. ”
TripAdvisor Traveller Rating:
I am currently visiting moon palace for the 5th time and this is the best experience that I have ever had. We are travelling as a group of 14 people which we thought might create a few problems but... Read more the staff this trip are by far the best that I have ever encountered. Special thanks to Jorge Petul in the lobby bar. I met Jorge on a trip to Moon Palace almost 2 years ago and he was the greatest bartender we could have asked for. He immediately recognized me again this trip years later and I was stunned, he was willing to take photos with us and make any drinks we requested and even surprised us with a few of his own favourites, he is truly a special employee! Another big thanks to our server Jose Luis in La Gondola, he was absolutely fantastic with our large group, pairing our wine perfectly and making excellent recommendations for our crew. He put on the most spectacular dessert show for us and allowed my boyfriend to take part who is travelling with us for the first time, it made his night! We just can't get enough of this place and the incredible staff that you employ . Read less
A first class property with beautifully manicured, expansive grounds; spacious rooms with comfy beds, spa-quality amenities; a variety of restaurants; world-class golf courses; spas; truly casual... Read more luxury at its best! However, the best part of the resort for us were the staff and their professional, friendly attitudes and service that really made our vacation a personal and fabulous experience! It started with Carmen S, Guest Services, who was wonderful helping us schedule our tour and spa visits. She also assisted my husband in selecting skin care products as a surprise for me. Very knowledgeable, she explained the reason a 16% resort fee is charged on any of the $1500 resort money spent. Apparently, the Mexican Government charges a 16% tax on any goods or services in Mexico, which applies to everyone, citizens or otherwise. Moving on to food and drink, the lobby bar at the Nizuc was a little more intimate. Ask Samuel to make a special drink, tequila cream with mango nectar. Again fantastic service at Manglar restaurant, a continental buffet, great for a party with much varied preferences. Juan, the manger, along with Roberto , Eduardo, Elizabeth, without us asking, requested Allejandro, the chef, arrange a very special sit-down dinner to help us celebrate a special occasion. They made an experience of a lifetime for us with their thoughtfulness, which extended far beyond dinner. Also, the Mexican restaurant, Corporales, was very good. Personal favorite of mine was the lime soup. Again, the service by Alberto, Cornelio and Masur was exceptional and made another night of celebration memorable. I might add that those who have not had a Mayan coffee, ask at Corporales if someone can make it for you. It, too, is an experience. We suggest you call Momo, the Japanese restaurant, for reservations ahead of time if you want teppanyaki.The tables fill quickly and have designated seatings. We were served a wonderful dinner by Gilberto, Aurelio and Miguel, the manager with extreme flair from the teppanyki chef. If you like octopus, this is the place to order it, grilled beautifully and so sweet! Consistency of cooked prawns for those who wonder. We were so impressed by the friendly poolside staff, working in the heat and humidity with positive attiudes and a willingness to chat. We recommend the Pelicanos poolside cafÃ© at Nizuc where Nicolas, Tania and Abirzeen served the best cerviche pescado, fish tacos, flank steak tacos and guacamole anywhere. Our drinks were served with a smile and crisp uniform by Jasuito, who recommended a drink, the Riviera Maya, and the above fare. Poolside at the Sunrise, Carmelita was so sweet and chef Ernesto served fresh strawberry popsicles. Lastly,the Italian restaurant La Gondola, where my husband had the best short ribs, was a very nice choice. We heard very good remarks about the Italian restaurant at the Golf Course, which required reservations, but we ran out of time. Even though the resort is huge, visually spectacular, with timely transportation to and from its different activities, Moon Palace makes intimates spaces and their staff creates experiences to remember! Read less