Your booking is safe with Virgin Holidays
Recently refurbished, it really is a palace, and a spectacular one at that. Lying on Cancun’s tranquil south shore, nestled between a long, white sand beach and 55 acres of tropical foliage. A 27-hole Jack Nicklaus signature golf course is available for a memorable round of golf. Rooms are very elegant, in fact all have double Jacuzzi baths! You’ll be spoilt for choice when it comes to your dining options with 13 restaurants to choose from. There are incredible floor shows every evening, with the disco picking up the beat until the early hours.
On a huge, wonderful beach. Transfer time from airport: 10 min.Larger Map
2,425 rooms on 3 floors in several buildings with 8 lifts. All with private balcony/terrace, air-conditioning, flatscreen satellite TV, wireless Internet connection, direct-dial telephone, coffee maker, 24-hour room service, mini-fridge with soft drinks, bottle of wine, spirits optic, water and beer (which is stocked alternate days), safety deposit box, Jacuzzi, bathrobes and slippers, turn-down service, hairdryer and straightener. Non-smoking rooms on request.
Deluxe Resort View Rooms have a resort view, 1 king-size bed or 2 double beds, sleeping up to 4 adults or 2 adults and 2 children. Wheelchair accessible Deluxe Rooms have a roll-in shower and 2 double or 1 king-size bed and are 5 steps to the beach (must be requested at time of booking and subject to availability).
Superior Deluxe Garden Rooms-with garden views, sleeping up to 4 adults or 2 adults and 2 children.
Superior Deluxe Garden Club Rooms – The same as the Superior Deluxe Garden Room but with added benefits exclusive to Virgin Holidays including: Priority luggage delivery on arrival, guaranteed late check out, nightly turn-down service, kids special room service menu including kids bath products and stoked mini refrigerator, XBox 360/DVD player and a selection of XBox games (on request).
Junior Suite Golf Course View - perfect for keen golfers, including personal use of a golf cart for getting around the resort, during your stay, DVD player, separate seating area and private screened terrace with table and chairs, sleeping max 2 adults.
Superior Deluxe Ocean View Rooms-with stunning views across the Caribbean sea sleeping max 4 adults or 2 adults and 2 children.
Superior Deluxe Oceanfront Rooms-as above but closer to the ocean, with 1 king-size bed, sleeps 2 adults.
Family Rooms – located in the sunrise section and consist of 2 bedrooms (one with 1 king-size bed, the other with 2 double beds), Xbox 360®/DVD player with DVD’s and games available on request, family in-room amenities including kids' room service menu and bathroom products. Sleeps max 4 adults and 2 children. For guests travelling with children only.
Concierge Room-with ocean view, pillow menu, exclusive concierge (phone service), private check-in/out, nightly petit fours and turn-down service, DVD/CD player, iPod dock, upgraded liquor brands in room dispenser, L'Occitane bath amenities, two 25-min massages, private beach lounge chair area with waiter service, beach bag (1 per room per stay), 24-hour room service from Tratoria and Caribeno Restaurants, sleeps 2 adults.
Wellness Suites are located in the sunrise section of the hotel with 1 king-size bed or double beds, sleeping max 4 adults or 2 adults and 2 children.
Wellness Suite Benefits include:
- Direct access from the terrace of the private pool, available exclusively for guests who book these rooms - Guests will also be privy to a robust menu of heart healthy and gluten-free meals, available 24 hours a day via complimentary 24-hour room service - Access to aqua spinning bikes with a private instructor - Exclusive Awe Sports kit with yoga mat, dumbbells, and jump rope - Fully stocked minibar featuring an assortment of thirst quenching and vitamin rich beverages and natural juices - Herbal teas and premium coffees via personal Lavazza machines - Complimentary morning service with fruit and juice of the day served on the balcony - Dawn-simulating alarm clock. Aromatherapy room diffuser - CHI bath amenities including a hair iron and flat iron - Smelling salts for the in-room whirlpool and soaps with 100% natural essences - Luxurious pillow menu
13 restaurants (buffet and à la carte, Mexican, Italian, International, Caribbean, Oriental and barbecue included). 17 bars including swim-up bars and new Sky Bar. 24-hour room service.
Oversized freestyle pools, children's pools, Flow Rider (9.00am-5.00pm), dive tank, 2 beach volleyball courts, 5 floodlit tennis courts, 3 basketball courts, water sports; 1 scuba demo per stay, 2 fitness centres including spinning classes, sauna, Yoga, Pilates and more, mini-golf, beach soccer, kids’ club (4-12 years), daily activity programme, playground. Kids playroom facilities featuring games console, movie theatre, arcades and more. Wired Teens Lounge (10.00am-10.00pm). Beauty salon and boutique with 39 spa cabins and spa services*.
Live music daily, regular shows, karaoke and theme nights. Noir Nightclub until 3.00am.
24-hour room service, concierge and bell staff service, 3 gift shops*, dry cleaning/laundry service*, complimentary wireless Internet access, doctor on call 24 hours*, Avis car rental*, ice machines, cash machine, daily bus service (on a first come, first served basis) to Beach Palace and Sun Palace. Guests may use the facilities at other Palace resorts, except for Le Blanc Spa Resort.
*Denotes local charge.
Child ages at this property up to and including 17 years.
All meals and snacks, 24-hour room service and stocked mini-bar. Domestic and imported beverages including sparkling wine. All activities, entertainment, land sports and non-motorised water sports, including our business centres..
Partially Accessible: properties that offer wheelchair adapted rooms with partially accessible amenities. Please note: These rooms are subject to availability and may only be available in specific room categories with varying bedding arrangements. Please request this at the time of booking. The Virgin Holidays Special Assistance Team can be contacted by e-mail at firstname.lastname@example.org or call us on 0844 557 3998, Monday-Friday 9.00am-5.30pm.
“ From their great facilities and locations, to the value and benefits they offer, these hotels are our top tips for getting you back to your bombastic best. ”Check Prices Back to top
TripAdvisor Traveller Rating:
This is our forth family vacation to Moon Palace; it is a fabulous experience with something special for everyone in the family from 6 to 60. Hotel, food, attractions, and service are all top... Read more quality. Everyone is so nice. Thank you for all the care you put into the effort; it is an awesome experience down to the last detail. Outstanding! Read less
This was our third stay in the Grand section of Moon Palace and our seventh overall. We return to Moon often as this is our favorite resort in the Palace chain. Other recent reviews have covered many... Read more specific features of this great resort, so I'll highlight what specifically appealed to us as long-time Palace Premier VIP and Elite members and lovers of Moon Palace. We prefer the Grand section because the rooms are larger and the environment is more sedate and "classier" than the Sunrise and Nizuc sections. Classical and light music is played softly from little outdoor speakers around the property. There is no forum for large shows, so the evening entertainment tends to be small jazz groups and singers. Some nights feature music and a bar upstairs on the CaribeÃ±o terrace. CaribeÃ±o is the only restaurant where you can enjoy a completely peaceful buffet breakfast outside in the cool morning air. The service at CaribeÃ±o is excellent and the personnel become like family very quickly. I'd like to especially mention Ariana, Cynthia, Jorge, Liliana, and manager Sergio Calderon. There are three pools on the CaribeÃ±o level, one of which is a huge lap pool. The Los Tacos snack bar and pool down the hill feature a jungle environment with crocodiles in the jungle. They can't get to you but are fascinating to watch especially when the snack bar personnel feed them. In the morning, get there early to get a comfortable bed for sunning around the pool. The huge beach at Grand is very lightly used in general, so if you want solitude, this is the place to go. If you want glitz, action, and "excitement," you'll find large, beautiful lobby bars and night clubs down the beach in Nizuc and Sunrise. You can walk between the sections or take one of the large buses that continuously circulate among the lobbies. During the day we tend to spend a lot of time at the VIP beach bar near the Palapa Barracuda, in Sunrise with the friendly staff, the most cordial being bartender Ivan and waitress Yadira. Our room, 85218, was large and very comfortable with a balcony overlooking the jungle. The only flaw was apparently a worn bearing in the A/C unit, which made a continuous thumping noise. It interfered with sleep the first few nights but then we got used to its "heartbeat." In the evening, we try to visit all the restaurants and attend the very lively shows in the Sunrise and Nizuc sections. The many a la carte and buffet restaurants are quite varied and all are excellent. Our favorites are the Arrecifes (Brazilian) restaurant for its excellent meats, and Los Caporales for excellent Mexican dishes. We were less happy with Momo (many dishes don't seem authentic Asian) and the two golf course restaurants (in our view, the food and service don't live up to the somewhat pretentious atmosphere, although other people rave about them). We took three tours. The best, in our view, was the evening trip to the new Xoximilco, which features barges silently poled through beautiful canals fed by underground rivers. A four-course dinner of many well-explained, delicious samples of ethnic Mexican food is served. The barges cozy up to music barges where there is great Mariachi music, singing, and dancing. On our visit, it was a calm, warm night with a full moon. Extremely romantic! We also took the excellent Valladolid tour using Resort Credit. Much more than a tour of this beautiful colonial city, it included a stop at a cavern with a cenote featuring optional swimming, a stop for a very tasty lunch, and a visit to a tequila factory. Our humorous and very well-informed guide, Antonio, explained everything in detail. The only downside was the long bus ride, about two hours each way. And finally, our "usual" excursion to Isla Mujeres, again using Resort Credit. The boat rides to and from are fun and the island is fascinating, but there's not much to do at the Dolphin Discovery location besides swimming with the dolphins. Otherwise, hang out by the pool or in the restaurants (food and beer included) or take a side tour. One great option is to take a cab, or hike the mile-and-a-quarter, to the Isla Mujeres Palace and its fine beach, where you'll be treated as a full-fledged guest. In all, it was an excellent vacation and the weather was perfect except for a brief shower one day. Read less
This review is long overdue. We got married here in May 2014. Moon palace is exceptional, they really go above and beyond in everything. We travelle with a group of about 50 friends and family for... Read more our wedding. We had been to moon palace about 6 months prior to our wedding to take advantage of their complimentary "preview paradise" program so we had a good idea of the hotel. For people who want to be in the action stay in the sunrise section, they have the sky bar (amazing martinis and great vibe) as well as the disco (the dj's will have you dancing all night for sure!) as well as the flow rider, teen lounge etc. We stayed in the nizuc section for our wedding, the hotel was so accommodating getting our large party rooms close to each other. The rooms are beautiful, we had an ocean front view that was spectacular. If you want a more quiet, boutique feel stay on the moon grand side, it is much more quiet and peaceful. As for the food, it is excellent, everyone in our party was blown away by the food. There is no need to make dinner reservations for the ala cart restaurants (except la trattoria on the golf course- which I would highly recommend, it was wonderful). The restaurants were all so accommodating, they always found space for us at dinner (which im sure was extremely difficult when 30+ people show up at once at 7pm and ask to be seated together). The hotel complex is very large but the buses run frequently and we found walking the beach path it did not take that long getting from one end to another. In terms of the wedding, we could not have asked for better. The wedding team there is amazing, they looked after each and every detail. They do lots of weddings there and although we knew other weddings were happening the same day as ours we never once got the sense of being rushed or being "just another wedding". It was very personal and down to the detail. Our wedding planner was Joselin and she is absolutely amazing at her job. The beach there is not the greatest, there is a lot of seaweed and they do clean the beach often but it does pile up. They do, however, offer free daily shuttle to sun palace and beach palace. Two of our guests went to sun palace for the day and they said the beach there was amazing. Overall i really have nothing bad to say about moon palace, if i had to do it all over and get married again i would do it there! Read less