Book online
or call

0844 557 4321

Open today: 9:00am - 9:00pm

Other days
  • Mon - Fri9:00am - 9:00pm
  • Saturday9:00am - 7:00pm
  • Sunday10:00am - 6:00pm

Email this page





At a glance

  • Kids’ club
  • 27-hole golf course
  • Great dining choice
  • Elegant rooms
  • All inclusive resort

Hotel facilities

Bar

Fitness Centre

Internet Access

Wheelchair Friendly

Scuba

Swimming Pool

Tennis

All Inclusive

Beach Holiday

Frequent Virgin

Golf

Honeymoon

Wedding

TripAdvisor Traveller Rating

4.5

Late deals for this hotel

I would like to see late deals for stays of:

Please wait…
No deals available for your selected duration.

Prices shown are per person, based on [PartySize] sharing.

Moon Palace Golf & Spa Resort

1 of 12 photos
prev 1 of 1 videos next
WEATHER HERE

Recently refurbished, it really is a palace, and a spectacular one at that. Lying on Cancun’s tranquil south shore, nestled between a long, white sand beach and 55 acres of tropical foliage. A 27-hole Jack Nicklaus signature golf course is available for a memorable round of golf. Rooms are very elegant, in fact all have double Jacuzzi baths! You’ll be spoilt for choice when it comes to your dining options with 13 restaurants to choose from. There are incredible floor shows every evening, with the disco picking up the beat until the early hours.

Where is it?

On a huge, wonderful beach. Transfer time from airport: 10 min.

Larger Map

Room information

2,425 rooms on 3 floors in several buildings with 8 lifts. All with private balcony/terrace, air-conditioning, flatscreen satellite TV, wireless Internet connection, direct-dial telephone, coffee maker, 24-hour room service, mini-fridge with soft drinks, bottle of wine, spirits optic, water and beer (which is stocked alternate days), safety deposit box, Jacuzzi, bathrobes and slippers, turn-down service, hairdryer and straightener. Non-smoking rooms on request. Deluxe Rooms have a garden view, 1 king-size bed or 2 double beds, sleeping up to 4 adults or 2 adults and 2 children. Wheelchair accessible Deluxe Rooms have a roll-in shower and 2 double or 1 king-size bed and are 5 steps to the beach (must be requested at time of booking and subject to availability).

Room Upgrade

Superior Deluxe Rooms with resort views, sleeping up to 4 adults or 2 adults and 2 children.

Junior Suite Golf Course View are perfect for keen golfers, including personal use of a golf cart for getting around the resort, during your stay, DVD player, separate seating area and private screened terrace with table and chairs, sleeping max 2 adults.

Superior Deluxe Ocean View Rooms with stunning views across the Caribbean sea sleeping max 4 adults or 2 adults and 2 children.

Superior Deluxe Oceanfront Rooms are as above but closer to the ocean, with 1 king-size bed, sleeps 2 adults.

Family Rooms are located in the sunrise section and consist of 2 bedrooms (one with 1 king-size bed, the other with 2 double beds), Xbox 360®/DVD player with DVD’s and games available on request, family in-room amenities including kids' room service menu and bathroom products. Sleeps max 4 adults and 2 children. For guests travelling with children only.

Concierge Room with ocean view, pillow menu, exclusive concierge (phone service), private check-in/out, nightly petit fours and turn-down service, DVD/CD player, iPod dock, upgraded liquor brands in room dispenser, L'Occitane bath amenities, two 25-min massages, private beach lounge chair area with waiter service, beach bag (1 per room per stay), 24-hour room service from Tratoria and Caribeno Restaurants, sleeps 2 adults.

Wellness Suites, sleeping max 2 adults.

Club Room Benefits are available as part of the Superior Deluxe Garden Club Room and include:

  • Private check-in on arrival
  • Guaranteed late check out
  • Priority luggage delivery on arrival
  • Nightly turn-down service with petit fours
  • Unlimited exclusive dance lessons and craft lessons
  • Kids special room service menu including kids bath products and stoked mini refrigerator
  • XBox 360/DVD player and a selection of XBox games (on request)

Eats and drinks

13 restaurants (buffet and à la carte, Mexican, Italian, International, Caribbean, Oriental and barbecue included). 17 bars including swim-up bars and new Sky Bar. 24-hour room service.

Fun and games

Oversized freestyle pools, children's pools, Flow Rider (9.00am-5.00pm), dive tank, 2 beach volleyball courts, 5 floodlit tennis courts, 3 basketball courts, water sports; 1 scuba demo per stay, 2 fitness centres including spinning classes, sauna, Yoga, Pilates and more, mini-golf, beach soccer, kids’ club (4-12 years), daily activity programme, playground. Kids playroom facilities featuring games console, movie theatre, arcades and more. Wired Teens Lounge (10.00am-10.00pm). Beauty salon and boutique with 39 spa cabins and spa services*.

Entertainment

Live music daily, regular shows, karaoke and theme nights. Noir Nightclub until 3.00am.

Handy stuff

24-hour room service, concierge and bell staff service, 3 gift shops*, dry cleaning/laundry service*, complimentary wireless Internet access, doctor on call 24 hours*, Avis car rental*, ice machines, cash machine, daily bus service (on a first come, first served basis) to Beach Palace and Sun Palace. Guests may use the facilities at other Palace resorts, except for Le Blanc Spa Resort.

Additional information

*Denotes local charge.

Child ages at this property up to and including 17 years. 

All Inclusive

All meals and snacks, 24-hour room service and stocked mini-bar. Domestic and imported beverages including sparkling wine. All activities, entertainment, land sports and non-motorised water sports, including our business centres..

Minimum stay

3 nights.

Accessibility

Partially Accessible: properties that offer wheelchair adapted rooms with partially accessible amenities. Please note: These rooms are subject to availability and may only be available in specific room categories with varying bedding arrangements. Please request this at the time of booking. The Virgin Holidays Special Assistance Team can be contacted by e-mail at special.assistance@virginholidays.com or call us on 0844 557 3998, Monday-Friday 9.00am-5.30pm.

Virgin Holidays favourite

“ From their great facilities and locations, to the value and benefits they offer, these hotels are our top tips for getting you back to your bombastic best.

For travel between 01 Jan '15-31 Dec '15:

Bottle of sparkling wine and petit fours: On Arrival

Express Check-In

Exclusive: Behind the scenes weekly kitchen tour

Check Prices Back to top

Moon Palace Golf & Spa Resort

  • What to Expect:
    • 4.5 based on 8315 reviews Location
    • 4.5 based on 8833 reviews Rooms
    • 4.5 based on 9494 reviews Service
    • 4.5 based on 9159 reviews Value
    • 4.5 based on 9200 reviews Cleanliness
  • Traveller Rating:
    • Excellent (6717)
    • Very Good (2266)
    • Average (821)
    • Poor (460)
    • Terrible (347)

The Moon Palace Resorts offers all you can ask for during your vacation. Multiple properties gives you a choice as to what type of vacationer you are with different activities at each location...

TripAdvisor LLC. All rights reserved.

5 of 5 stars
Sep 2, 2014 - jmjkob - New York City, New York

The Moon Palace Resorts offers all you can ask for during your vacation. Multiple properties gives you a choice as to what type of vacationer you are with different activities at each location... Read more . Service went above and beyond what was expected. Properties are well maintained. Food was excellent. Staff was very attentive. I would definitely recommend Palace Resorts and I'd return multiple times to this resort. Read less

5 of 5 stars
Sep 2, 2014 - Diane F -

Rodulfo topped off another great dining experience here at the Moon Palace with a flaming Mayan coffee! A talented server, one of many, here at the Mangler restaurant! Buenos Noches. Armando, the... Read more manager here, saw that every detail was executed to perfection! Ivan and Efren also made us feel like part of the family! Read less

5 of 5 stars
Sep 2, 2014 - aldo411 - Cancun, Mexico

they know exactly how guests want to be attended, food and beverages are best quality, employees always smiling, best place for meetings, different options for entertainment, restaurants, etc... Read more .. congratulations Read less

5 of 5 stars
Sep 2, 2014 - Fa11rah -

Will definetly recommend if your staying in cancun and want lots to do then stay here in complete bliss fullness. You should stay here there is no other hotel that will come close to this place. Room... Read more size is good and there is plenty to do and the resort credit works well too. Read less

5 of 5 stars
Sep 2, 2014 - CindyChico_CA -

Wonderful staff and service! When I arrived, they handed me a cool wash cloth and a glass of champagne! When I got done checking in, the clerk told me that guests could make a call anywhere in the... Read more US or Canada (1-800s excluded) for FREE! I felt such relief as my mom (not traveling with me) had had a stroke 10 days before. I was helped with my luggage and given a short cart ride to my room by a very kind man. We empathized about our moms (his mother has cancer. He showed me important features of the room (hot tub, iPod docking station, hammock on porch, etc, and when he left. I had tears in my eyes as I called my mom. It was so reassuring (for both of us) for me to be able to communicate so easily with her. The grounds, lobby, rooms are beautiful! But the best part (other than free phone calls) was the gourmet food--delicious! Read less

Check availability

What would you like to search?

Where and When?

Who's going?

Room 1

Children (2 - 17)

Please enter child ages on date of departure:

» Please enter all child ages below
Check Availability

Who's Going?

To book online, please select a maximum of 9 passengers. For bigger groups please call 0844 573 8345.
» Please click 'ages' to enter child ages
» There must be 1 adult per infant travelling, please adjust your passenger numbers.
Room 1
Room 1

Children (2 - 17)

Please enter child ages on date of departure:

» Please enter all child ages below
Room 2
Room 2

Children (2 - 17)

Please enter child ages on date of departure:

» Please enter all child ages below
Room 3
Room 3

Children (2 - 17)

Please enter child ages on date of departure:

» Please enter all child ages below
Room 4
Room 4

Children (2 - 17)

Please enter child ages on date of departure:

» Please enter all child ages below
Check Availability

We require the ages of any children in your party to provide you with an accurate price. Each hotel defines child ages differently and teen prices may be available in some destinations.

Please enter child ages at time of travel:


W4