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Recently refurbished, it really is a palace, and a spectacular one at that. Lying on Cancun’s tranquil south shore, nestled between a long, white sand beach and 55 acres of tropical foliage. A 27-hole Jack Nicklaus signature golf course is available for a memorable round of golf. Rooms are very elegant, in fact all have double Jacuzzi baths! You’ll be spoilt for choice when it comes to your dining options with 13 restaurants to choose from. There are incredible floor shows every evening, with the disco picking up the beat until the early hours.
On a huge, wonderful beach. Transfer time from airport: 10 min.
2,425 rooms on 3 floors in several buildings with 8 lifts. All with private balcony/terrace, air-conditioning, flatscreen satellite TV, wireless Internet connection, direct-dial telephone, coffee maker, 24-hour room service, mini-fridge with soft drinks, bottle of wine, spirits optic, water and beer (which is stocked alternate days), safety deposit box, Jacuzzi, bathrobes and slippers, turn-down service, hairdryer and straightner. Non-smoking rooms on request. Deluxe Rooms have a garden view, 1 king-size bed or 2 double beds, sleeping up to 4 adults or 2 adults and 2 children.
Superior Deluxe Rooms-with resort views, sleeping up to 4 adults or 2 adults and 2 children.
Junior Suite Golf Course View - perfect for keen golfers, including personal use of a golf cart for getting around the resort, during your stay, DVD player, separate seating area and private screened terrace with table and chairs, sleeping max 2 adults.
Superior Deluxe Ocean View Rooms-with stunning views across the Caribbean sea sleeping max 4 adults or 2 adults and 2 children.
Superior Deluxe Oceanfront Rooms-as above but closer to the ocean, with 1 king-size bed, sleeps 2 adults.
Family Rooms – located in the sunrise section and consist of 2 bedrooms (one with 1 king-size bed, the other with 2 double beds), Xbox 360®/DVD player with DVD’s and games available on request, family in-room amenities including kids' room service menu and bathroom products. Sleeps max 4 adults and 2 children. For guests travelling with children only.
Concierge Room-with ocean view, pillow menu, exclusive concierge (phone service), private check-in/out, nightly petit fours and turn-down service, DVD/CD player, iPod dock, upgraded liquor brands in room dispenser, L'Occitane bath amenities, two 25-min massages, private beach lounge chair area with waiter service, beach bag (1 per room per stay), 24-hour room service from Tratoria and Caribeno Restaurants, sleeps 2 adults.
Swim-up Suites sleeping max 2 adults.
Club Room Benefits are available as part of the Superior Deluxe Garden Club Room and include:- Private check-in on arrival
13 restaurants (buffet and à la carte, Mexican, Italian, International, Caribbean, Oriental and barbecue included). 17 bars including swim-up bars and new Sky Bar. 24-hour room service.
Oversized freestyle pools, children's pools, Flow Rider (9.00am-5.00pm), dive tank, 2 beach volleyball courts, 5 floodlit tennis courts, 3 basketball courts, water sports; 1 scuba demo per stay, 2 fitness centres including spinning classes, sauna, Yoga, Pilates and more, mini-golf, beach soccer, kids’ club (4-12 years), daily activity programme, playground. Kids playroom facilities featuring games console, movie theatre, arcades and more. Wired Teens Lounge (10.00am-10.00pm). Beauty salon and boutique with 39 spa cabins and spa services*.
Live music daily, regular shows, karaoke and theme nights. Noir Nightclub until 3.00am.
24-hour room service, concierge and bell staff service, 3 gift shops*, dry cleaning/laundry service*, wireless Internet access*, doctor on call 24 hours*, Avis car rental*, ice machines, cash machine, daily bus service (on a first come, first served basis) to Beach Palace and Sun Palace. Guests may use the facilities at other Palace resorts, except for Le Blanc Spa Resort.
*Denotes local charge.
Child ages at this property up to and including 17 years.
All meals and snacks, 24-hour room service and stocked mini-bar. Domestic and imported beverages including sparkling wine. All activities, entertainment, land sports and non-motorised water sports, including our business centres..
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TripAdvisor Traveller Rating:
Great resort, very, very large so if you are not a good walker and have a good sense of direction you may get lost or be worn out by the time you get to where you want to go. Because of the number... Read more of people in the resort they have to divide traffic flow with many sets of stairs and bridges to get to one destination. Lots of bridges to go over or go all the way around. FOOD: Best buffet food I've ever seen or tasted, nicely presented and hot. A LA CARTES were good but not amazing POOL: very nice, clean and can swim forever BEACH: Worst beach I've ever been to in Mexico. Because of it's location and lovely warm water it grows a lot of ocean grasses which collects a lot of garbage, so very polluted. We waded in and saw a few small sea snakes and some fish but really not swim-able and they trucks that clean the washed up seaweed tend to sit and idle while they chat with each other. Nasty smelling fumes ROOMS: very nice, clean, modern. BEACH CHAIRS: get up early to get in shade (before 8am) STAFF: wonderful great service, premium liquor. Best points: nice room, best drinks, best buffet, good pool, best beds ever Worst: Beach and size, many conventions at this resort so lots of crowds. Read less
This is a very delayed trip report so please forgive us if the mentioned staff have moved on since we visited. This was our second visit to the Moon Palace and it did not disappoint, in fact, due to... Read more the efforts of certain members of staff it was our best holiday yet! We stayed in the Moon Grand which has fantastic large balconies with table and chair's, it even had a double lounger which was lovely for an outdoor afternoon snooze. The rooms at the Grand are large, tastefully decorated, and were kept spotlessly clean by the ever busy cleaning crew. The evening entertainment was amusing and the resort even had local market traders set up to sell their wares on certain nights of the week so we didn't even need to go offside to shop as we had done in the past. Yes, you probably pay a few £'s more for purchases (don't forget to barter!), but really for the convenience of not having to lug purchases back to the hotel and pay for a taxi we loved the concept. We tried many of restaurants onsite and found most of them to be very good. Our favourite was the Oriental restaurant at the Golf Club, this was due to the tasty dishes and the outstanding service we received. I cannot begin to tell you how much Rafael Hdz. and his staff (in particular David Bracamonte, & Carlos Acosta) made our holiday. Rafael was the perfect Matradee who made us feel so special and was always attentive making sure everything was perfect. We love the resort and would go back in a heartbeat! As for timeshare comments. I have to say that we never got asked about timeshares, nor did we get treated any differently because we didn't attend a timeshare promotion. The only minor issue we had was on one evening (2am) there were 2 couples who were drunk, still drinking, and talking incredibly loudly outside our room. They had children asleep in bed so they had decided to take the party down the corridor in front of our room. It took several calls to security to get them moved. Read less
As a person who loves beaches, I was terribly disappointed. The beach is terrible and full of sea weed. There are warning signs of sea orchins, jelly fish and sea lice. That being said, if you like... Read more to eat, drink and hang out at the pool on your vacation, this is the place to be. The staff is friendly and very helpful. We stayed in the Nizuc, ocean front room. The balcony is small and the room has a large jacuzzi in the corner of the room making it feel small. Bathroom is small and cleanliness is average. They offer between $500 to $1500 room credits depending on length of your stay. That is a bit of a scam if you want to use it for cigars, tequila, wine upgrades or jewelry. An example is that you can put $100 in credits towards one piece of jewelry, but that piece must cost over $120 and you have to pay a 16% tax on top of that. If you go to downtown Cancun or even at the airport, you will be able to purchase it for less. If you want to make the best of those credits, put them toward activities such as golf, swim with the dolphins or the spa services. The spa was excellent! Read less
Had a awesome time this past week. Stayed in presidential suite and it was huge. Food was good,people were very friendly and weather was awesome. Beach was nicer at there sister resort the beach... Read more palace that you can take a free shuttle over to. Tried many different restaurants there all were good. Great breakfast buffet! Many different pools depending on if you want loud or quiet! Lots of families as well there.m Read less
My family arrived at this resort on April 06,2014. To us this resort had great restaurants and great service. We were very disappointed in the scam to get people to buy a time share, we never... Read more expected to spend our holiday sitting at a desk for hours. Then to be left to fend for ourselves after we declined buying a timeshare with the resort. It would have been nice to be informed that there was some major construction going on at the time of our stay. We paid for a relaxing holiday, but soon found out that the section of rooms right in front of our rooms were under construction. There was lots of debris and constant action from the workers removing the garbage from the rooms . When it came to booking the spa for myself and my daughters we again wasted an hour to complete this process Wow really!!! Is this not what the resort specializes in. The first 2 days were wonderful when it came to servicing our room. Then it went down hill, we had to call every day to have our bar stocked and have toiletry supplied, As an all inclusive resort we did not expect to have to deal with this stuff on our own. The purpose of this holiday was to celebrate several occasions. Both of our girls celebrated their birthdays and the oldest one graduates this year. Even after being asked the purpose of our stay didn't seem to affect the resort and how they treated our stay. when it came to the hotel credits, we were lead to believe that there was a lot that we could have applied them to, but when we went to use them we were informed that the excursions were not included in these credits. We were left with approx 2,000 hotel credits. In our opinion the highlight of our trip was the dolphins, zip lining, wave runners but again 2 of these were not covered under the credits. We would highly recommend the Pirate show (Jolly Roger) It was fantastic a must for everyone to see. Read less