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Now Sapphire Riviera Cancun

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Prices from £1109

for departures on 08 Sep 2015

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Nestling along a fabulous beachfront, this spectacular low-rise resort is ideal for couples or families looking for a luxury, all-inclusive holiday on the Caribbean. It’s built in stunning Mayan architectural style, fitting in well with the dazzling tropical location. Rooms are exceptionally spacious and have balconies or patios which overlook the tropical gardens or ocean. You’ll never run out of things to do or food to eat here with a whopping 6 different reservation free restaurants, 5 of these being gourmet à la carte. Cuisines include traditional Mexican, French, Asian, Mediterranean and International. The buffet restaurant is highly recommended, while the à la carte restaurants ensure each meal is a true dining experience! Even room service is included in the Unlimited-Luxury® so you can eat at 2.00am if you fancy! As for activities, take a look below to see the huge number of options, but relax – you can also do nothing but read a book and enjoy the free cocktails as you soak up the Caribbean sunshine. The brand new 7,000 square foot Now Spa by Pevonia offers 7 treatment rooms*, a brand new hydrotherapy circuit offering a sauna, steam room, showers, Jacuzzi, dynamic pool and a outdoor relaxation area and a beauty salon*. A boutique offering Pevonia branded products is also available giving guests a perfect tranquil spa experience. Outside the resort are some of the Yucatan Peninsula’s greatest attractions including Mayan cultural sights such as Chichen Itza, Tulum and Coba and theme parks like Xcaret and Xel-Ha.

At a glance

  • Unlimited Luxury® All inclusive
  • Brand new Now Spa* by Pevonia
  • 4 swimming pools
  • 5 gourmet à la carte restaurants

Where is it?

On a white sand beach half way between Cancun and Playa del Carmen close to attractions and shopping. Airport transfer time: 25 min.

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Room information

496 suites on 3 floors in 14 buildings with no lifts. All with air-conditioning, separate seating area, ceiling fan, balcony/patio, satellite TV, complimentary WiFi (all room categories), clock radio, in-room safe, mini-bar replenished every day with bottled water, juice and beer, free toiletries, bathrobes, scales, hairdryer, iron and board. Deluxe Junior Suite Tropical View have a bath tub with intergrated shower, 2 twin beds or 1 king-size bed sleeping maximum 3 adults and 1 child (up to 12 years) or 2 adults and 2 children up to 12 years. Wheelchair accessible Deluxe Junior Suite Tropical View Rooms have roll-in shower and 2 doubles with limited space under sink (must be requested at time of booking and subject to availability).

Room Upgrade

Deluxe Junior Suite Oceanview - as above but with balcony or terrace featuring views of the Caribbean sea. Preferred Club Junior Suite Tropical View - with 1 king-size or 2 double beds and garden views.

Preferred Club room types include the following benefits:

- Personalised check-in/out with concierge service
- Upgraded mini-bar and room service
-Upgraded bath amenities and pillow menu
- Private pool access for adults-only
- Bali beds, pool concierge and bar service
- Daily newspaper

Club benefits available as an additional supplement for 2014 include:

- VIP check-in
- Sparkling wine, fruit plate & flowers in room on arrival
- Free access to the Hydrotherapy Areas of the spa
- Breakfast in room once per stay
- 1 couples’ massage treatment (25 minutes), or up to 2 kids’ and teens’ spa treatments (25 minutes) per week

Club benefits available as an additional supplement for 2015 onwards include:

- VIP check-in, sparkling wine, fruit plate & flowers in room on arrival
- Free access to the Hydrotherapy Areas of the spa
- Breakfast in room once per stay and 1 couples’ massage treatment (25 minutes), or up to 2 kids’ and teens’ spa treatments (25 minutes) per week.

In addition to the above for 2015 stays

- Lounge access at your UK departure airport (only included when booking a package holiday) Preferred Club Junior Suite Oceanfront-as above but facing the Caribbean Sea and include a Jacuzzi on the balcony.

Eats and drinks

6 reservation free restaurants (1 buffet and 5 gourmet à la carte): The Market Cafe (breakfast, lunch and dinner; International buffet). Paramour (dinner, an adults-only elegant romantic atmosphere offering French fare). Lemongrass (dinner, Asian cuisine including Teppanyaki and a sushi bar). Bluewater Grill (lunch and dinner, offering the very best fine cuts and seafood specialities). Cibu (dinner, rich Mediterranean flavours). Fresco (dinner, an authentic Mexican experience) and Coco Cafe. 5 bars: Moments lobby bar, Splash (swim-up bar in the main pool), Eclipse Night club, The Reef (Preferred Club pool bar) and The Sandbar (Preferred Club beach bar). Enjoy the Sip Savour and See dine around experience and indulge in dinner, sip an artfully prepared cocktail and see the nightly entertainment at the neighbouring Dreams and Now Resorts.

Fun and games

3 swimming pools including adult only Preferred Club Pool. Spa with 2 whirlpools, sauna, steam room and Mexican Temazcal steam bath which can be used when you book: body treatments*, massage* and facials*. Water sports: kayaking, windsurfing, Hobie Cats, sailing, snorkelling*, canoeing, water polo. Scuba diving*and deep sea fishing*. Fitness centre. Tennis. Badminton. Yoga. Big screen with films on the beach. Aerobics. Beach volleyball. Beach football. Table tennis. Bike tours. Explorers kids club (3-12 year olds) open 9.00am–10.00pm inclusive of lunch and dinner. Activities include weekly camp out adventure, arts & crafts and games. Core Zone teens' club allows teenagers 13-17 years to cut loose and really have the time of their lives. Located next to the Explorer’s Club, the Core Zone features nightly entertainment, daily activities and a vast array of sports and games. Complimentary green fees at a nearby golf course (golf cart rental* mandatory, transportation not included, terms and conditions apply, subject to change).

Handy stuff

Babysitting*. Now Spa* by Pevonia. Laundry service*. Cigar shop*. Boutique stores including souvenirs and newspapers. Free WiFi throughout. Download the hotel’s “Unlimited Connectivity” App which enables free local calls, room to room calls, access to daily activities, restaurant menus and schedules, hotel maps and local attraction info.

Additional information

*Denotes local charge.

Child ages at this property up to and including 12 years. 

All Inclusive

Unlimited-Luxury® includes all meals, snacks and drinks, including premium domestic and International premium brand liquors and wines and mini-bar stocked daily with water, soft drinks and beer. All activities and entertainment above unless otherwise stated. Hotel operates a no-wristband policy.


Partially Accessible: properties that offer wheelchair adapted rooms with partially accessible amenities. Please note: These rooms are subject to availability and may only be available in specific room categories with varying bedding arrangements. Please request this at the time of booking. The Virgin Holidays Special Assistance Team can be contacted by e-mail at special.assistance@virginholidays.com or call us on 0844 557 3998, Monday-Friday 9.00am-5.30pm.

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Now Sapphire Riviera Cancun

  • What to Expect:
    • 4.5 Sleep Quality
    • 4.0 Location
    • 4.5 Rooms
    • 4.5 Service
    • 4.0 Value
    • 4.5 Cleanliness
  • Traveller Rating:
    • Excellent (1515)
    • Very Good (950)
    • Average (439)
    • Poor (152)
    • Terrible (75)

We stayed at the Now Sapphire for our recent honeymoon and it was fabulous. Beautiful hotel, immaculately clean and first class service. I wouldn't bother upgrading to The Preferred Club as the...

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5 of 5 stars
Dec 19, 2014 - Donna C - Swansea, United Kingdom

We stayed at the Now Sapphire for our recent honeymoon and it was fabulous. Beautiful hotel, immaculately clean and first class service. I wouldn't bother upgrading to The Preferred Club as the... Read more rooms, food and service is already excellent. We had a tropical view room which was private and quiet, perfect! I did consider upgrading to a beach front room but, to be honest, I'm glad we didn't as there is NO privacy. I'd definitely recommend this hotel and we'll most certainly return in the future :) Read less

3 of 5 stars
Dec 19, 2014 - Daryl R - Regina, Saskatchewan

The hotel is located just north of Puerto Morelos, about 20 minutes from Cancun Airport. The property was well kept up and our "Preferred Club" room was clean and spacious. The beach was so-so and we... Read more never saw anyone in the water, a lot of sea weed washed up on the beach and was picked up continuously using a tractor ad rock picker. Wi-Fi was also intermittent. The restaurants offered a good variety of food and waiting to be seated was never a problem. The preferred club lounge was a nice place to stop for a light snack or a drink during the day. Chairs and beds around the preferred club pool had to be reserved a day in advance and were usually full. The swing bar on the beach at the south end of the resort was nice - the seats around the bar were all swings. Read less

4 of 5 stars
Dec 18, 2014 - Cher_yar - Yarmouth, Canada

My husband and I stayed at Now Sapphire the first week of December. We were there for a friend's wedding. We thoroughly enjoyed everything. Our room was huge and clean. The good was great... Read more , especially the Asian restaurant 'Lemongrass'. The entertainment crew was awesome! We really enjoyed Giovanni , we nicknamed him 'Tigerman', and Miguel'. The waitstaff was great. The only downside to this resort was that beach had a lot of seaweed and the water was murky , but the windy weather may have added to this. The beach itself was long and soft powder like sand. All in all it was a great week!! Read less

4 of 5 stars
Dec 18, 2014 - crazyd0glady - Seattle, Washington

Wow! What a great experience!!! Five days of music, sun, and fun with an incredible staff!!! The resort was clean. The grounds were beautiful. The only reason I did not give it a perfect rating... Read more was the food at certain restaurants was just "meh" (Lemon Grass). The buffet was always fresh and a large variety to choose from. The rooms were above average and the beds so comfy. I did see alot of paint over bubbles on the walls. If the show will be there next year, we will be back. Wi-fi was spotty. Read less

5 of 5 stars
Dec 18, 2014 - Abby5654 - Pittsburgh, Pennsylvania

My husband and I stayed at Now Sapphire between October 26 and November 1st. The resort was beautiful, food was very good, and the staff was wonderful. We stayed in an oceanfront first floor room... Read more , and loved the easy access to the beach, and even had drinks delivered to our terrace from the waiter on the beach. Check in went smoothly - our room wasn't ready when we arrived, but we only waited about one hour, and were happy to spend time at the lobby bar while waiting. Our room was very nice, clean, and large enough to be comfortable for the week. We didn't spend much time at the pool, however it looked and sounded like everyone had a great time in that area. We were very happy hanging out on the beach most days, and ate at the a la carte restaurants each evening. The breakfast buffet was good, bot quite as extensive as some resorts we have visited, but had enough that anyone should be able to find something. Each restaurant was very good, and we even had dinner near the pool one evening, the only catch to the special dinner was the purchase of a bottle of wine, which was not a big deal - bottles ranged from reasonably priced to very expensive. We did not opt to upgrade to the preferred club, and decided that it was wise not to. We did not see any amenities that the preferred option offered that would have been special for us. Also, not a note specifically about Sapphire, but, we had a flight cancellation, and stayed one night at the Now Jade, due to room availability, and after seeing both resorts, I believe that Sapphire is definitely a much nicer resort, smaller, with better beach access, better balconies / terraces, and a nicer overall layout. When returning to Mexico, I will definitely consider staying at the Sapphire again. Read less

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