Your booking is safe with Virgin Holidays
Nestling along a fabulous beachfront, this spectacular low-rise resort is ideal for couples or families looking for a luxury, all-inclusive holiday on the Caribbean. It’s built in stunning Mayan architectural style, fitting in well with the dazzling tropical location. Rooms are exceptionally spacious and have balconies or patios which overlook the tropical gardens or ocean. You’ll never run out of things to do or food to eat here with a whopping 6 different reservation free restaurants, 5 of these being gourmet à la carte. Cuisines include traditional Mexican, French, Asian, Mediterranean and International. The buffet restaurant is highly recommended, while the à la carte restaurants ensure each meal is a true dining experience! Even room service is included in the Unlimited-Luxury® so you can eat at 2.00am if you fancy! As for activities, take a look below to see the huge number of options, but relax – you can also do nothing but read a book and enjoy the free cocktails as you soak up the Caribbean sunshine. The 7,000 square foot Now Spa by Pevonia offers 7 treatment rooms*, a hydrotherapy circuit offering a sauna, steam room, showers, Jacuzzi, dynamic pool and a outdoor relaxation area and a beauty salon*. A boutique offering Pevonia branded products is also available giving guests a perfect tranquil spa experience. Outside the resort are some of the Yucatan Peninsula’s greatest attractions including Mayan cultural sights such as Chichen Itza, Tulum and Coba and theme parks like Xcaret and Xel-Ha.
On a white sand beach half way between Cancun and Playa del Carmen close to attractions and shopping. Airport transfer time: 25 min.Larger Map
496 suites on 3 floors in 14 buildings with no lifts. All with air-conditioning, separate seating area, ceiling fan, balcony/patio, satellite TV, complimentary WiFi (all room categories), clock radio, in-room safe, mini-bar replenished every day with bottled water, juice and beer, free toiletries, bathrobes, scales, hairdryer, iron and board. Deluxe Junior Suite Tropical View have a bath tub with intergrated shower, 2 twin beds or 1 king-size bed sleeping maximum 3 adults and 1 child (up to 12 years) or 2 adults and 2 children up to 12 years. Wheelchair accessible Deluxe Junior Suite Tropical View Rooms have roll-in shower and 2 doubles with limited space under sink (must be requested at time of booking and subject to availability).
Deluxe Junior Suite Ocean Front are as above but with balcony or terrace featuring views of the Caribbean sea. Preferred Club Junior Suite Tropical View with 1 king-size or 2 double beds and garden views. Preferred Club Junior Suite Ocean Front are as above but facing the Caribbean Sea and include a Jacuzzi on the balcony.
Preferred Club room types include the following benefits:- Personalised check-in/out with concierge service
Club room types include the following benefits:- VIP check-in
6 reservation free restaurants (1 buffet and 5 gourmet à la carte): The Market Cafe (breakfast, lunch and dinner; International buffet). Paramour (dinner, an adults-only elegant romantic atmosphere offering French fare). Lemongrass (dinner, Asian cuisine including Teppanyaki and a sushi bar). Bluewater Grill (lunch and dinner, offering the very best fine cuts and seafood specialities). Cibu (dinner, rich Mediterranean flavours). Fresco (dinner, an authentic Mexican experience) and Coco Cafe. 5 bars: Moments lobby bar, Splash (swim-up bar in the main pool), Eclipse Night club, The Reef (Preferred Club pool bar) and The Sandbar (Preferred Club beach bar). Enjoy the Sip Savour and See dine around experience and indulge in dinner, sip an artfully prepared cocktail and see the nightly entertainment at the neighbouring Dreams and Now Resorts.
3 swimming pools including adult only Preferred Club Pool. Spa with 2 whirlpools, sauna, steam room and Mexican Temazcal steam bath which can be used when you book: body treatments*, massage* and facials*. Water sports: kayaking, windsurfing, Hobie Cats, sailing, snorkelling*, canoeing, water polo. Scuba diving*and deep sea fishing*. Fitness centre. Tennis. Badminton. Yoga. Big screen with films on the beach. Aerobics. Beach volleyball. Beach football. Table tennis. Bike tours. Explorers kids club (3-12 year olds) open 9.00am–10.00pm inclusive of lunch and dinner. Activities include weekly camp out adventure, arts & crafts and games. Core Zone teens' club allows teenagers 13-17 years to cut loose and really have the time of their lives. Located next to the Explorer’s Club, the Core Zone features nightly entertainment, daily activities and a vast array of sports and games. Complimentary green fees at a nearby golf course (golf cart rental* mandatory, transportation not included, terms and conditions apply, subject to change).
Babysitting*. Now Spa* by Pevonia. Laundry service*. Cigar shop*. Boutique stores including souvenirs and newspapers. Free WiFi throughout. Download the hotel’s “Unlimited Connectivity” App which enables free local calls, room to room calls, access to daily activities, restaurant menus and schedules, hotel maps and local attraction info.
*Denotes local charge.
Child ages at this property up to and including 12 years.
Unlimited-Luxury® includes all meals, snacks and drinks, including premium domestic and International premium brand liquors and wines and mini-bar stocked daily with water, soft drinks and beer. All activities and entertainment above unless otherwise stated. Hotel operates a no-wristband policy.
Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance pageCheck Prices Back to top
TripAdvisor Traveller Rating:
We had a fabulous time! We had an early flight so got there before we could check in. Our group was part of preferred so we were able to go to a private area for snacks and drinks and pre check in... Read more before we could get to our room. Once in our room after the 3pm check in our suitcases arrived very quickly so we could change and get into that wonderful pool. Pool side food was pretty good...buffet was just average to me. We ate at the specialty dinners several times and the French restaurant and hibachi were EXCELLENT!!!! We live in such a fast paced world that sitting back, relaxing and enjoying a drink on the beach was wonderful. Our room was always clean and well kept tho at times it did not get taken care of until late morning...but with no time schedule on our part we didn't mind. Workers were always raking and cleaning the beach, there was quite a bit of seaweed from some storms that had popped up. Bar service good, adult pool was a blast. Overall a great time and a great hotel Read less
First things firstthe wonderful entertainment staff are NOT allowed to use microphones when outside by the pool! These poor kids had to scream their guts out for anyone to hear them! Not only was... Read more First things first...the wonderful entertainment staff are NOT allowed to use microphones when outside by the pool! These poor kids had to scream their guts out for anyone to hear them! Not only was the screaming irritating, you missed activities because if you were not right in front of them.Does the management not care about this staff that works their butt off to add the fun to this resort? This team will need throat surgery by the time there 30! It is totally wrong and I probably will not visit any of there other owned resorts until this issue is resolved in support of this team . I know this may sound like no big deal but it is to the entertainment staff. I feel strongly the policy should change.( I know they do and would appreciate this review) The resort is otherwise very nice.some rooms are VERY far from the pool. Also if you do t go preferred you can not use the 2 private adult only pools. Beach side rooms are only preferred. Food was good. Rain is an issue..floors all marble when we were there it rained a lot. Floors were VERY slippery. People were falling left and right! ( including me!:/ One of the staff helped me up and wanted me to fill out a report after she told me I should not have been wearing flip flops! HELLO it's a resort everyone was in flip flops.after a while they did role our runners for more traction. I did stay at secret sands last year ( one of their resorts) adults only much nicer. I stayed preferred loved it. Although same entertainment staff no mic policy not cool. Read less
We stayed at Now Shappire to celebrate my friend's wedding. We were a group of about 30 people. Our rooms were relatively close to one another, which was good. The resort was nice and clean overall... Read more . The staff was very nice and serviable. The food was good (they made me a smoothies every day, even when I got up too late). My only negative point is the hotel being far from playa del carmen and cancun, therefore there isn't much to do in the surroundings. Read less
Sorry this review is late but just found my list of names getting ready to go back to the Now Sapphire. In April was my first time there and there were three of us. Today 11 of us are heading back... Read more there. It is the staff that brings us back. The resort is beautiful and the beach amazing with the exception of a few weeds. Carmen waited on us on the beach day after day and she remembered our drinks amazing service. The service I received and the friendliness of Ada at the front desk went above and beyond my expectionations. My favorite staff were my guys in Cibu for breakfast everyday. They made me feel like a princess and I was spoiled by there service. Juan Carlos, George, Carlos, Felipe, Maurico, Sarahi, Arturo. Magnalina makes a mean omelet. My favorite dinner spot was the French restaurant and Eduardo, Jorge, Etea Terio And Alberto. Take a chance on this resort you will want to keep coming back. Also the gentlemen bellhops that ran me around on the electric carts were so sweet and always smiling. Being physically challenged their help made getting around easier. Looking forward to seeing my old friends and making new ones. Holly woods Read less
My girlfriends and I just came back from vacation and had a wonderful time! The hotel is extremely clean and comfortable! The food was absolutely delicious, especially for an all inclusive resort... Read more ! The staff are professional, fun, and super friendly!! We had an awesome time and would definitely go back and recommend to all of my friends!!! Read less