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  • Mon - Fri9:00am - 9:00pm
  • Saturday9:00am - 7:00pm
  • Sunday10:00am - 6:00pm

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At a glance

  • Unlimited Luxury® All inclusive
  • Brand new Now Spa* by Pevonia
  • 4 swimming pools
  • 5 gourmet à la carte restaurants

Hotel facilities

Bar

Internet Access

Sailing

Scuba

Swimming Pool

Tennis

Whirlpool

Wind Surfing

All Inclusive

Beach Holiday

Honeymoon

Wedding

TripAdvisor Traveller Rating

4

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Now Sapphire Riviera Cancun

1 of 12 photos
WEATHER HERE

Nestling along a fabulous beachfront, this spectacular low-rise resort is ideal for couples or families looking for a luxury, all-inclusive holiday on the Caribbean. It’s built in stunning Mayan architectural style, fitting in well with the dazzling tropical location. Rooms are exceptionally spacious and have balconies or patios which overlook the tropical gardens or ocean. You’ll never run out of things to do or food to eat here with a whopping 6 different reservation free restaurants, 5 of these being gourmet à la carte. Cuisines include traditional Mexican, French, Asian, Mediterranean and International. The buffet restaurant is highly recommended, while the à la carte restaurants ensure each meal is a true dining experience! Even room service is included in the Unlimited-Luxury® so you can eat at 2.00am if you fancy! As for activities, take a look below to see the huge number of options, but relax – you can also do nothing but read a book and enjoy the free cocktails as you soak up the Caribbean sunshine. The brand new 7,000 square foot Now Spa by Pevonia offers 7 treatment rooms*, a brand new hydrotherapy circuit offering a sauna, steam room, showers, Jacuzzi, dynamic pool and a outdoor relaxation area and a beauty salon*. A boutique offering Pevonia branded products is also available giving guests a perfect tranquil spa experience. Outside the resort are some of the Yucatan Peninsula’s greatest attractions including Mayan cultural sights such as Chichen Itza, Tulum and Coba and theme parks like Xcaret and Xel-Ha.

Where is it?

On a white sand beach half way between Cancun and Playa del Carmen close to attractions and shopping. Airport transfer time: 25 min.

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Room information

496 suites on 3 floors in 14 buildings with no lifts. All with air-conditioning, separate seating area, ceiling fan, balcony/patio, satellite TV, complimentary WiFi (all room categories), clock radio, in-room safe, mini-bar replenished every day with bottled water, juice and beer, free toiletries, bathrobes, scales, hairdryer, iron and board. Deluxe Junior Suite Tropical View have a bath tub with intergrated shower, 2 twin beds or 1 king-size bed sleeping maximum 3 adults and 1 child (up to 12 years) or 2 adults and 2 children up to 12 years. Wheelchair accessible Deluxe Junior Suite Tropical View Rooms have roll-in shower and 2 doubles with limited space under sink (must be requested at time of booking and subject to availability).

Room Upgrade

Deluxe Junior Suite Oceanview-as above but with balcony or terrace featuring views of the Caribbean sea.
Preferred Club Junior Suite Tropical View- with 1 king-size or 2 double beds and garden views.

Preferred Club room types include the following benefits:

personalised check-in/out with concierge service, upgraded mini-bar and room service, upgraded bath amenities, pillow menu, private pool access for adults-only and bali beds, pool concierge and bar service and daily newspaper.

Club benefits available as an additional supplement for 2014 include:

VIP check-in, sparkling wine, fruit plate & flowers in room on arrival, free access to the Hydrotherapy Areas of the spa, breakfast in room once per stay and 1 couples’ massage treatment (25 minutes), or up to 2 kids’ and teens’ spa treatments (25 minutes) per week.

Club benefits available as an additional supplement for 2015 onwards include:

Lounge access at your UK departure airport, VIP check-in, sparkling wine, fruit plate & flowers in room on arrival, free access to the Hydrotherapy Areas of the spa, breakfast in room once per stay and 1 couples’ massage treatment (25 minutes), or up to 2 kids’ and teens’ spa treatments (25 minutes) per week.
Preferred Club Junior Suite Oceanfront-as above but facing the Caribbean Sea and include a Jacuzzi on the balcony.

Eats and drinks

6 reservation free restaurants (1 buffet and 5 gourmet à la carte): The Market Cafe (breakfast, lunch and dinner; International buffet). Paramour (dinner, an adults-only elegant romantic atmosphere offering French fare). Lemongrass (dinner, Asian cuisine including Teppanyaki and a sushi bar). Bluewater Grill (lunch and dinner, offering the very best fine cuts and seafood specialities). Cibu (dinner, rich Mediterranean flavours). Fresco (dinner, an authentic Mexican experience) and Coco Cafe. 5 bars: Moments lobby bar, Splash (swim-up bar in the main pool), Eclipse Night club, The Reef (Preferred Club pool bar) and The Sandbar (Preferred Club beach bar). Enjoy the Sip Savour and See dine around experience and indulge in dinner, sip an artfully prepared cocktail and see the nightly entertainment at the neighbouring Dreams and Now Resorts.

Fun and games

3 swimming pools including adult only Preferred Club Pool. Spa with 2 whirlpools, sauna, steam room and Mexican Temazcal steam bath which can be used when you book: body treatments*, massage* and facials*. Water sports: kayaking, windsurfing, Hobie Cats, sailing, snorkelling*, canoeing, water polo. Scuba diving*and deep sea fishing*. Fitness centre. Tennis. Badminton. Yoga. Big screen with films on the beach. Aerobics. Beach volleyball. Beach football. Table tennis. Bike tours. Explorers kids club (3-12 year olds) open 9.00am–10.00pm inclusive of lunch and dinner. Activities include weekly camp out adventure, arts & crafts and games. Core Zone teens' club allows teenagers 13-17 years to cut loose and really have the time of their lives. Located next to the Explorer’s Club, the Core Zone features nightly entertainment, daily activities and a vast array of sports and games. Complimentary green fees at a nearby golf course (golf cart rental* mandatory, transportation not included, terms and conditions apply, subject to change).

Handy stuff

Babysitting*. Now Spa* by Pevonia. Laundry service*. Cigar shop*. Boutique stores including souvenirs and newspapers. Free WiFi throughout. Download the hotel’s “Unlimited Connectivity” App which enables free local calls, room to room calls, access to daily activities, restaurant menus and schedules, hotel maps and local attraction info.

Additional information

*Denotes local charge.

Child ages at this property up to and including 12 years. 

All Inclusive

Unlimited-Luxury® includes all meals, snacks and drinks, including premium domestic and International premium brand liquors and wines and mini-bar stocked daily with water, soft drinks and beer. All activities and entertainment above unless otherwise stated. Hotel operates a no-wristband policy.

Accessibility

Partially Accessible: properties that offer wheelchair adapted rooms with partially accessible amenities. Please note: These rooms are subject to availability and may only be available in specific room categories with varying bedding arrangements. Please request this at the time of booking. The Virgin Holidays Special Assistance Team can be contacted by e-mail at special.assistance@virginholidays.com or call us on 0844 557 3998, Monday-Friday 9.00am-5.30pm.

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Now Sapphire Riviera Cancun

  • What to Expect:
    • 4 based on 2451 reviews Location
    • 4.5 based on 2444 reviews Rooms
    • 4.5 based on 2708 reviews Service
    • 4 based on 2626 reviews Value
    • 4.5 based on 2597 reviews Cleanliness
  • Traveller Rating:
    • Excellent (1313)
    • Very Good (884)
    • Average (413)
    • Poor (146)
    • Terrible (75)

Overall, hotel needs a major improvement especially rooms. Food was terrible 2 years ago and still is. Service is very prompt and friendly. The best thing at the hotel is the Kids Club. My 4 year...

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3 of 5 stars
Sep 13, 2014 - Tomasz Z - Schiller Park, Illinois, United States

Overall, hotel needs a major improvement especially rooms. Food was terrible 2 years ago and still is. Service is very prompt and friendly. The best thing at the hotel is the Kids Club. My 4 year... Read more old who does not speak English at all, absolutely loved it. Staff was AMAZING. Lots of fun activities. Thank you so much Mayra, Adriana, Lotte, and Karla. You made our vacation even more enjoyable! Read less

4 of 5 stars
Sep 13, 2014 - Daniela D -

Good hotel, nice service, good good, good staff ( juan carlos garcia from the thai restaurant is top). Good accomodation, professional people. Only negative thing is there s no lift. If you sleep on... Read more third floor you have to carry bags , of course they help u Read less

4 of 5 stars
Sep 12, 2014 - brainhole1 - Pittsburgh, Pennsylvania

Just stayed 4 nights at Sapphire and the resort is beautiful. The beach with itself powdery white sand is nice, but the water is colored brownish-green. Not like the pictures of turquoise that they... Read more show in their photos, more like Jersey or N.C. ocean water. This of course is not their fault but the photos are misleading, no snorkeling, and the sea weed is ever present although constantly being cleaned up. Staff was excellent, entertainment guys and gal at pool, Angel at pool bar, Filberto at lobby bar all displayed above and beyond attitudes. Food was fair in restaurants, room service quick and also fair. Ice machine was broken but ice was delivered quickly on request. Preferred pool and main pool very nice, room excellent, oceanfront with Jacuzzi on deck. Very nice time had by us on my first all-inclusive experience. Overall very nice place, just a beach not as pictured, and decent food, Hibachi grill the best of restaurants we tried. Read less

4 of 5 stars
Sep 12, 2014 - Livinlargexxl - Pekin, Illinois

First I will say that my small group had a great time. This is a smaller resort which I liked, easy to get around and not crowded. My room was average size and very clean. I did not pay the extra for... Read more an oceanfront, but I wasn't in my room much except to shower and sleep. The mini fridge had a few beers, bottled water and soft drinks. The pool area was nice and kept clean. The pool area entertainment and bar staff was fantastic. They made the days at the pool very enjoyable. I wish I could remember all their names but they all were great. I will give one shout out: "Hail Caesar"!! He was the bartender at the bar on the beach. He made us laugh, made us shots, and gave me a hangover. The main area to eat was the buffet. The food there was mediocre. I would like to have seen more seafood and more flavor. It is an open air room and hard to enjoy with sweat dripping off your face and body. I will rate the other restaurants, that are open in the evening, a little better. But all restaurants are not open every night. All the staff at the Now Sapphire treated us great and always had a smile. If the price is right , I would return. Read less

5 of 5 stars
Sep 11, 2014 - Rosiehazell22 -

The entertainment staff at now sapphire hotel worked really really hard and catered for all ages. The room we stayed in was very dark could of done with some lighter furnishings. The breakfast was... Read more very poor selection and not always hot the breakfast room was very dark it needed a revamp. The service was very good not hounded by time share as stated in previous notes on trip advisor they was a lot of seaweed but they tried hard to clean the beaches.lovely lady in the coffee shop and always had a lovely smile. Overall a very good value holiday maybe not quite a 5 star but we would all recommend it. Read less

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