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  • Saturday9am - 7pm
  • Sunday10am - 6pm
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TripAdvisor Traveller Rating

4.0

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Now Sapphire Riviera Cancun

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Nestling along a fabulous beachfront, this spectacular low-rise resort is ideal for couples or families looking for a luxury, all-inclusive holiday on the Caribbean. It’s built in stunning Mayan architectural style, fitting in well with the dazzling tropical location. Rooms are exceptionally spacious and have balconies or patios which overlook the tropical gardens or ocean. You’ll never run out of things to do or food to eat here with a whopping 6 different reservation free restaurants, 5 of these being gourmet à la carte. Cuisines include traditional Mexican, French, Asian, Mediterranean and International. The buffet restaurant is highly recommended, while the à la carte restaurants ensure each meal is a true dining experience! Even room service is included in the Unlimited-Luxury® so you can eat at 2.00am if you fancy! As for activities, take a look below to see the huge number of options, but relax – you can also do nothing but read a book and enjoy the free cocktails as you soak up the Caribbean sunshine. The brand new 7,000 square foot Now Spa by Pevonia offers 7 treatment rooms*, a brand new hydrotherapy circuit offering a sauna, steam room, showers, Jacuzzi, dynamic pool and a outdoor relaxation area and a beauty salon*. A boutique offering Pevonia branded products is also available giving guests a perfect tranquil spa experience. Outside the resort are some of the Yucatan Peninsula’s greatest attractions including Mayan cultural sights such as Chichen Itza, Tulum and Coba and theme parks like Xcaret and Xel-Ha.

At a glance

  • Unlimited Luxury® All inclusive
  • Brand new Now Spa* by Pevonia
  • 4 swimming pools
  • 5 gourmet à la carte restaurants

Where is it?

On a white sand beach half way between Cancun and Playa del Carmen close to attractions and shopping. Airport transfer time: 25 min.

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Room information

496 suites on 3 floors in 14 buildings with no lifts. All with air-conditioning, separate seating area, ceiling fan, balcony/patio, satellite TV, complimentary WiFi (all room categories), clock radio, in-room safe, mini-bar replenished every day with bottled water, juice and beer, free toiletries, bathrobes, scales, hairdryer, iron and board. Deluxe Junior Suite Tropical View have a bath tub with intergrated shower, 2 twin beds or 1 king-size bed sleeping maximum 3 adults and 1 child (up to 12 years) or 2 adults and 2 children up to 12 years. Wheelchair accessible Deluxe Junior Suite Tropical View Rooms have roll-in shower and 2 doubles with limited space under sink (must be requested at time of booking and subject to availability).

Room Upgrade

Deluxe Junior Suite Oceanview - as above but with balcony or terrace featuring views of the Caribbean sea. Preferred Club Junior Suite Tropical View - with 1 king-size or 2 double beds and garden views.

Preferred Club room types include the following benefits:

- Personalised check-in/out with concierge service
- Upgraded mini-bar and room service
-Upgraded bath amenities and pillow menu
- Private pool access for adults-only
- Bali beds, pool concierge and bar service
- Daily newspaper

Club benefits available as an additional supplement for 2014 include:

- VIP check-in
- Sparkling wine, fruit plate & flowers in room on arrival
- Free access to the Hydrotherapy Areas of the spa
- Breakfast in room once per stay
- 1 couples’ massage treatment (25 minutes), or up to 2 kids’ and teens’ spa treatments (25 minutes) per week

Club benefits available as an additional supplement for 2015 onwards include:

- VIP check-in, sparkling wine, fruit plate & flowers in room on arrival
- Free access to the Hydrotherapy Areas of the spa
- Breakfast in room once per stay and 1 couples’ massage treatment (25 minutes), or up to 2 kids’ and teens’ spa treatments (25 minutes) per week.

In addition to the above for 2015 stays

- Lounge access at your UK departure airport (only included when booking a package holiday) Preferred Club Junior Suite Oceanfront-as above but facing the Caribbean Sea and include a Jacuzzi on the balcony.

Eats and drinks

6 reservation free restaurants (1 buffet and 5 gourmet à la carte): The Market Cafe (breakfast, lunch and dinner; International buffet). Paramour (dinner, an adults-only elegant romantic atmosphere offering French fare). Lemongrass (dinner, Asian cuisine including Teppanyaki and a sushi bar). Bluewater Grill (lunch and dinner, offering the very best fine cuts and seafood specialities). Cibu (dinner, rich Mediterranean flavours). Fresco (dinner, an authentic Mexican experience) and Coco Cafe. 5 bars: Moments lobby bar, Splash (swim-up bar in the main pool), Eclipse Night club, The Reef (Preferred Club pool bar) and The Sandbar (Preferred Club beach bar). Enjoy the Sip Savour and See dine around experience and indulge in dinner, sip an artfully prepared cocktail and see the nightly entertainment at the neighbouring Dreams and Now Resorts.

Fun and games

3 swimming pools including adult only Preferred Club Pool. Spa with 2 whirlpools, sauna, steam room and Mexican Temazcal steam bath which can be used when you book: body treatments*, massage* and facials*. Water sports: kayaking, windsurfing, Hobie Cats, sailing, snorkelling*, canoeing, water polo. Scuba diving*and deep sea fishing*. Fitness centre. Tennis. Badminton. Yoga. Big screen with films on the beach. Aerobics. Beach volleyball. Beach football. Table tennis. Bike tours. Explorers kids club (3-12 year olds) open 9.00am–10.00pm inclusive of lunch and dinner. Activities include weekly camp out adventure, arts & crafts and games. Core Zone teens' club allows teenagers 13-17 years to cut loose and really have the time of their lives. Located next to the Explorer’s Club, the Core Zone features nightly entertainment, daily activities and a vast array of sports and games. Complimentary green fees at a nearby golf course (golf cart rental* mandatory, transportation not included, terms and conditions apply, subject to change).

Handy stuff

Babysitting*. Now Spa* by Pevonia. Laundry service*. Cigar shop*. Boutique stores including souvenirs and newspapers. Free WiFi throughout. Download the hotel’s “Unlimited Connectivity” App which enables free local calls, room to room calls, access to daily activities, restaurant menus and schedules, hotel maps and local attraction info.

Additional information

*Denotes local charge.

Child ages at this property up to and including 12 years. 

All Inclusive

Unlimited-Luxury® includes all meals, snacks and drinks, including premium domestic and International premium brand liquors and wines and mini-bar stocked daily with water, soft drinks and beer. All activities and entertainment above unless otherwise stated. Hotel operates a no-wristband policy.

Accessibility

Partially Accessible: properties that offer wheelchair adapted rooms with partially accessible amenities. Please note: These rooms are subject to availability and may only be available in specific room categories with varying bedding arrangements. Please request this at the time of booking. The Virgin Holidays Special Assistance Team can be contacted by e-mail at special.assistance@virginholidays.com or call us on 0844 557 3998, Monday-Friday 9.00am-5.30pm.

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Now Sapphire Riviera Cancun

  • What to Expect:
    • 4.5 Sleep Quality
    • 4.0 Location
    • 4.5 Rooms
    • 4.5 Service
    • 4.0 Value
    • 4.5 Cleanliness
  • Traveller Rating:
    • Excellent (1579)
    • Very Good (977)
    • Average (450)
    • Poor (154)
    • Terrible (78)

You will realize you are somewhere special from the moment you arrive. The grounds are absolutely beautiful and the service and food top notch. I would say to opt for the Preferred Club option as...

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5 of 5 stars
Jan 23, 2015 - James K - Atlanta, Georgia

You will realize you are somewhere special from the moment you arrive. The grounds are absolutely beautiful and the service and food top notch. I would say to opt for the Preferred Club option as... Read more you get private check in and a lounge just for you. You also get some other amenities that make it worth the little extra costs. The restaurants and intimate and the food was very fresh. Love the fresh seafood at Blue Water Grill. This resort is great for families and couples. I am considering it for a vow renewal this summer. Thanks Now Sapphire for an amazing trip. Read less

4 of 5 stars
Jan 23, 2015 - simon985214 - Birmingham, United Kingdom

We stayed here last year during the summer and enjoyed it however the hotel was full and the entertainment was a bit hit and miss!! The food was good and the pool area equally as good, the staff are... Read more pleasant so i would visit here again! Read less

4 of 5 stars
Jan 23, 2015 - brendamae71 - Waterloo, Canada

My husband and I went to Now Sapphire for a family wedding. Jan 14th to 21st 2015. The lobby is just beautiful. Lots of lounging couches and tables, a nice bar, water fountains etc. All the... Read more restaurants are at one end of the resort right beside the lobby and main pool and the accomodations are all farther down the beach. We just picked a garden view room and it was not the preferred option - didn't figure it was worth the extra money (still don't when we compared to our relatives that did have preferred). We were in building 10. The rooms were awesome. Big room, King Bed, a sofa, nice balcony, large bath with tub, shower, toilet and biday. Rooms were very clean and our cleaning lady did an awesome job of making up our room every day, topping up the toiletries (soaps, shampoos and lotion) and fresh towels a couple itmes a day if we had used them. The pool was sectacular. It never seemed busy at all it was so big. Never a problem getting a lounger at the pool or at the beach. Food was pretty good. My favourite was Lemongrass ( the tossing of knives at the grill was spectacular) Blue Water Grill was a great option for lunch too. The buffet had a great selection of food. We also went to Fresco for Mexican which was pretty good, I wasn't all that crazy about the French restaurant and we didn't make it to CIBU. The drinks were fantastic, mango tango, dirty monkey, miami vice, mudslide, cosmopoitans, you name it they made it. lots of premium alcohols. Beach was nice, a bit of crassy seaweed in the water but I guess that is normal for the mayan coast. There was any awesome beach bar with swings at it and it was great. It would have been nice to have more washrooms available close to the beach. there were ones available near the pool and lobby but not farther down the beach. There was very little night time entertainment at this resort. so it that is your thing you may want to look elsewhere. There was some activities at the pool, beach volleyball and other sports you could do there. We did take out a hobycat sailboat one day and that was fun. Unfortunately I picked up some kind of "bug' while at the resort. I passed out from weakness on the beach while my husband was taking me back to the room. the hotel staff showed up right away and poured some ice water on my head and neck to revive me. spent the rest of the day in the room vomiting with chills and fever. Felt better the next day but it put a damper on the last 2 days of our vacation. Out of the 44 of attending the wedding there were 15 of us that got sick. Weakness, Vomiting, Diarrhea, fever and chills. Not a good memory of our vacation. Overall, the resort was lovely we were just unfortunate in picking up some kind of sickeness while there Read less

5 of 5 stars
Jan 23, 2015 - Kristin A

My boyfriend and I were gifted a getaway trip to Cancun from his parents for this last Christmas. We were SO happy with this resort! Everything from the staff, to the food, to the view, to the... Read more overall quality of the resort was just absolutely breathtaking. I honestly cannot recall a moment from the entire five day-five night trip when we were at all disappointed! Thank you everyone at Now Sapphire Riviera Cancun for making our Christmas getaway unforgettable! We will definitely stay at another Now resort if we ever get the chance. Great company and an amazing, relaxing experience. Read less

5 of 5 stars
Jan 23, 2015 - Andy W - 108 Mile Ranch, Canada

I just spent 2 days visiting my daughter who is staying at the resort for a week with a group of 68not very often 68 people are all happy but they were they have been there 5 days and everyone is... Read more I just spent 2 days visiting my daughter who is staying at the resort for a week with a group of 68...not very often 68 people are all happy but they were they have been there 5 days and everyone is happy with everything but most of all it is the service the staff are well trained and profession and very courteous...kudos to the entire team and the facility is first class Read less

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