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Open today: 9:00am - 9:00pm

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  • Mon - Fri9:00am - 9:00pm
  • Saturday9:00am - 7:00pm
  • Sunday10:00am - 6:00pm

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At a glance

  • Unlimited Luxury® All inclusive
  • Brand new Now Spa* by Pevonia
  • 4 swimming pools
  • 5 gourmet à la carte restaurants

Hotel facilities

Bar

Internet Access

Sailing

Scuba

Swimming Pool

Tennis

Whirlpool

Wind Surfing

All Inclusive

Beach Holiday

Honeymoon

Wedding

TripAdvisor Traveller Rating

4.0

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Now Sapphire Riviera Cancun

1 of 12 photos
WEATHER HERE

Nestling along a fabulous beachfront, this spectacular low-rise resort is ideal for couples or families looking for a luxury, all-inclusive holiday on the Caribbean. It’s built in stunning Mayan architectural style, fitting in well with the dazzling tropical location. Rooms are exceptionally spacious and have balconies or patios which overlook the tropical gardens or ocean. You’ll never run out of things to do or food to eat here with a whopping 6 different reservation free restaurants, 5 of these being gourmet à la carte. Cuisines include traditional Mexican, French, Asian, Mediterranean and International. The buffet restaurant is highly recommended, while the à la carte restaurants ensure each meal is a true dining experience! Even room service is included in the Unlimited-Luxury® so you can eat at 2.00am if you fancy! As for activities, take a look below to see the huge number of options, but relax – you can also do nothing but read a book and enjoy the free cocktails as you soak up the Caribbean sunshine. The brand new 7,000 square foot Now Spa by Pevonia offers 7 treatment rooms*, a brand new hydrotherapy circuit offering a sauna, steam room, showers, Jacuzzi, dynamic pool and a outdoor relaxation area and a beauty salon*. A boutique offering Pevonia branded products is also available giving guests a perfect tranquil spa experience. Outside the resort are some of the Yucatan Peninsula’s greatest attractions including Mayan cultural sights such as Chichen Itza, Tulum and Coba and theme parks like Xcaret and Xel-Ha.

Where is it?

On a white sand beach half way between Cancun and Playa del Carmen close to attractions and shopping. Airport transfer time: 25 min.

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Room information

496 suites on 3 floors in 14 buildings with no lifts. All with air-conditioning, separate seating area, ceiling fan, balcony/patio, satellite TV, complimentary WiFi (all room categories), clock radio, in-room safe, mini-bar replenished every day with bottled water, juice and beer, free toiletries, bathrobes, scales, hairdryer, iron and board. Deluxe Junior Suite Tropical View have a bath tub with intergrated shower, 2 twin beds or 1 king-size bed sleeping maximum 3 adults and 1 child (up to 12 years) or 2 adults and 2 children up to 12 years. Wheelchair accessible Deluxe Junior Suite Tropical View Rooms have roll-in shower and 2 doubles with limited space under sink (must be requested at time of booking and subject to availability).

Room Upgrade

Deluxe Junior Suite Oceanview - as above but with balcony or terrace featuring views of the Caribbean sea. Preferred Club Junior Suite Tropical View - with 1 king-size or 2 double beds and garden views.

Preferred Club room types include the following benefits:

- Personalised check-in/out with concierge service
- Upgraded mini-bar and room service
-Upgraded bath amenities and pillow menu
- Private pool access for adults-only
- Bali beds, pool concierge and bar service
- Daily newspaper

Club benefits available as an additional supplement for 2014 include:

- VIP check-in
- Sparkling wine, fruit plate & flowers in room on arrival
- Free access to the Hydrotherapy Areas of the spa
- Breakfast in room once per stay
- 1 couples’ massage treatment (25 minutes), or up to 2 kids’ and teens’ spa treatments (25 minutes) per week

Club benefits available as an additional supplement for 2015 onwards include:

- Lounge access at your UK departure airport
- VIP check-in, sparkling wine, fruit plate & flowers in room on arrival
- Free access to the Hydrotherapy Areas of the spa
- Breakfast in room once per stay and 1 couples’ massage treatment (25 minutes), or up to 2 kids’ and teens’ spa treatments (25 minutes) per week.

Preferred Club Junior Suite Oceanfront-as above but facing the Caribbean Sea and include a Jacuzzi on the balcony.

Eats and drinks

6 reservation free restaurants (1 buffet and 5 gourmet à la carte): The Market Cafe (breakfast, lunch and dinner; International buffet). Paramour (dinner, an adults-only elegant romantic atmosphere offering French fare). Lemongrass (dinner, Asian cuisine including Teppanyaki and a sushi bar). Bluewater Grill (lunch and dinner, offering the very best fine cuts and seafood specialities). Cibu (dinner, rich Mediterranean flavours). Fresco (dinner, an authentic Mexican experience) and Coco Cafe. 5 bars: Moments lobby bar, Splash (swim-up bar in the main pool), Eclipse Night club, The Reef (Preferred Club pool bar) and The Sandbar (Preferred Club beach bar). Enjoy the Sip Savour and See dine around experience and indulge in dinner, sip an artfully prepared cocktail and see the nightly entertainment at the neighbouring Dreams and Now Resorts.

Fun and games

3 swimming pools including adult only Preferred Club Pool. Spa with 2 whirlpools, sauna, steam room and Mexican Temazcal steam bath which can be used when you book: body treatments*, massage* and facials*. Water sports: kayaking, windsurfing, Hobie Cats, sailing, snorkelling*, canoeing, water polo. Scuba diving*and deep sea fishing*. Fitness centre. Tennis. Badminton. Yoga. Big screen with films on the beach. Aerobics. Beach volleyball. Beach football. Table tennis. Bike tours. Explorers kids club (3-12 year olds) open 9.00am–10.00pm inclusive of lunch and dinner. Activities include weekly camp out adventure, arts & crafts and games. Core Zone teens' club allows teenagers 13-17 years to cut loose and really have the time of their lives. Located next to the Explorer’s Club, the Core Zone features nightly entertainment, daily activities and a vast array of sports and games. Complimentary green fees at a nearby golf course (golf cart rental* mandatory, transportation not included, terms and conditions apply, subject to change).

Handy stuff

Babysitting*. Now Spa* by Pevonia. Laundry service*. Cigar shop*. Boutique stores including souvenirs and newspapers. Free WiFi throughout. Download the hotel’s “Unlimited Connectivity” App which enables free local calls, room to room calls, access to daily activities, restaurant menus and schedules, hotel maps and local attraction info.

Additional information

*Denotes local charge.

Child ages at this property up to and including 12 years. 

All Inclusive

Unlimited-Luxury® includes all meals, snacks and drinks, including premium domestic and International premium brand liquors and wines and mini-bar stocked daily with water, soft drinks and beer. All activities and entertainment above unless otherwise stated. Hotel operates a no-wristband policy.

Accessibility

Partially Accessible: properties that offer wheelchair adapted rooms with partially accessible amenities. Please note: These rooms are subject to availability and may only be available in specific room categories with varying bedding arrangements. Please request this at the time of booking. The Virgin Holidays Special Assistance Team can be contacted by e-mail at special.assistance@virginholidays.com or call us on 0844 557 3998, Monday-Friday 9.00am-5.30pm.

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Now Sapphire Riviera Cancun

  • What to Expect:
    • 4.5 Sleep Quality
    • 4.0 Location
    • 4.5 Rooms
    • 4.5 Service
    • 4.0 Value
    • 4.5 Cleanliness
  • Traveller Rating:
    • Excellent (1432)
    • Very Good (917)
    • Average (426)
    • Poor (150)
    • Terrible (74)

First of all, I must qualify this review by saying that I am a very trusting person and assume everyone else is too. With that being said, the resort was a little above average, and we have had...

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2 of 5 stars
Oct 28, 2014 - texan502014 - San Antonio, Texas

First of all, I must qualify this review by saying that I am a very trusting person and assume everyone else is too. With that being said, the resort was a little above average, and we have had... Read more better food at other resorts. Wait staff in the restaurants was very good and tried to help out. The room was clean and the A/C worked great. Cleanliness of the whole resort was marginal. In the morning when we got up, there was trash all over after a night of parting and the restrooms in the area were not clean after several people got sick in them. But what really got me on here to send a review was I had 5 100 dollar bills taken out of my wallet while my wife and I were at the spa. I understand I should not have had that much cash on me but I am very trusting and never think twice about someone not being as honest as we are. Who ever the person or persons that took the money hopefully will spend the $500.00 dollars on their children. That is how I am having to look at it.. so maybe my wife and I helped a family somewhere down in Mexico with their family bills or school supplies for their children. Read less

5 of 5 stars
Oct 28, 2014 - sharon F - Portsmouth, United Kingdom

We had an absolutely fantastic time at this resort The accomodation was spacious clean and welcoming we both slept very well in the large comfortable bed best nights sleep we've had in years. The... Read more food was great something for everyone and the coco cafe was an added bonus brilliant The whole resort was superb and everybody who works there did a brilliant job to make this a wonderful holiday for us. Read less

4 of 5 stars
Oct 28, 2014 - Christy H - Aurora, Colorado

Nice resort.Miss it already! Cesar at the beach bar is lots of fun! The sand is soft and white, the beach has a lot of seaweed that they try to clean up regularly. The ocean was not as nice as... Read more Nice resort....Miss it already! Cesar at the beach bar is lots of fun! The sand is soft and white, the beach has a lot of seaweed that they try to clean up regularly. The ocean was not as nice as I'd expected. The spa is awesome as was the massage! Rooms are nice and clean with comfy beds and stocked mini fridges, good hair dryer. Shower drained slow and room had a musty smell but could have been from humidity and rain. Poolside lunch buffet is a plus. All the staff is very nice and helpful. I only tried the Mediterranean restaurant which was very good but I heard others who said the Hibachi and Mexican were good as well. I also met quite a few people who had been to the resort before (repeat vacationers says something for the resort). The daily activities come out the night before which kinda sucks when trying to book excursions since there might be something at the resort you'd want to do and miss. The club/sports lounge had a bad smell, the beach and pool bar close too early and the sales pitch after you check in is behind annoying. All and all I had a great time and would consider visiting resort again Read less

5 of 5 stars
Oct 27, 2014 - Ben14444 - Alma, Michigan

First off I want to say we honeymooned from 10-17-14 till 10-24-14. The resort was all it said it was. The food was amazing! The beach was awesome, once they cleaned up seaweed, which was a... Read more constant battle for them. But they did win! A few tips...first off use your credit card for best rates. We cashed in 50 dollars at desk and got like 11.5 pesos per. Then went to gift shop and they charged us like 13.5 peso per dollar. So if you use your cc you get bank rates which are always the best. Going and seeing Mayan ruins and going to Coco Bongo where both worth the price. The only bad thing about resort was location. It was about a 4km walk along the beach to get to PM which is closest town. The taxis at hotel want 26.00 U.S. each way, and like 45.00 to Cancun ea way. Bringing a taxi from PM back to resort was only 16.00. So they run price up for taxis at resort. Rent a car much cheaper. But dont rent a car at hotel because the avis rental place at hotel wants 80.00 a day for a super compact stick shift car. You can get much better rate at airport or in Cancun. We didnt really leave the resort, didnt need to they had everything we needed. Food, drinks , and lots of entertainment. Staff was awesome. Stay away from timeshare lecture cause they start at like 49k and very high pressured. It was an awesome vacation and I would def go there again. Our room was very nice. P.s. Dont forget your sunscreen because it was like 25.00 a bottle in gift shop. Read less

5 of 5 stars
Oct 27, 2014 - NaniePam

Great room right on the beach everything was wonderful food was great water in the pool was clean enjoyed our stay immensely, enjoyed the poolside beds great for the kids to take their afternoon... Read more nap. Ocean water could've been a little bit clearer but the beach was beautiful and the resort kept it very clean no seaweed at the water edge. Read less

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