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At a glance

  • Xcaret park accessible via hotel
  • Upgrade to include the Unlimited Xcaret Xperience
  • 5 swimming pools
  • 11 restaurants
  • All inclusive resort

Hotel facilities



Fitness Centre

Wheelchair Friendly


Swimming Pool


All Inclusive

Beach Holiday



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Occidental Grand Xcaret

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A fantastic choice for an exciting family holiday, the Occidental Grand Xcaret, formerly known as the Occidental Grand Flamenco Xcaret, has a beautiful man-made cove beach; it is also adjacent to Xcaret Park-Mexico's celebrated natural theme park. With accommodations provided in a Virgin Holidays' dedicated room block, set in a prime location in the resort close to the beach. For the ultimate holiday experience, why not add the Unlimited Xcaret Xperience to your booking. Not only will you gain unlimited access to the Xcaret Park throughout your stay, you will also receive resort credit to use in the parks and at your hotel. Couples too will love the resort's relaxed atmosphere and incredible range of amenities, including 11 restaurants (1 exclusively for Royal Service guests) and 10 bars, catering to every taste and occasion. There are also 5 swimming pools to choose from, tennis courts and organised activities. At night, the fun continues with live music, shows and disco dancing!

Where is it?

Connected to Xcaret Park by boat or walking distance and overlooking the Riveria Maya on Mexico's Caribbean side. Playa del Carmen is 10 min away by taxi. Transfer time from airport: 1 hour 10 min.

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Room information

760 rooms in 15 buildings. All rooms with balcony/terrace, air-conditioning, satellite TV, mini-bar (replenished daily with soft drinks, bottled water and local beer), safety deposit box, iron and board, and hairdryer. Deluxe Rooms are spacious and richly decorated. Bathrooms have shower only. 1 king-size or 2 double beds sleeping max 3 adults or 2 adults and 2 children (under 12 years). Wheelchair accessible Deluxe Rooms have a roll-in shower and king-size bed or 2 double beds (must be requested at time of booking and subject to availability). Non-smoking rooms on request.

Room Upgrade

Junior Suite-as Deluxe Room but includes a spacious living area.

Royal Club Luxury-luxury accommodation situated at the Royal Club, the exclusive section at the hotel that provides personalised services and VIP amenities.

Royal Club Junior Suite-as Royal Club Luxury Room but with living area.

The Royal Club offers an exclusive club-like atmosphere and the plush accommodation is located in three private buildings with 45 rooms and suites. Royal Club guests will enjoy spacious rooms and suites with hydro-massage bathtubs, private check-in and check-out reception, personal concierge service, business centre, in-room dining, stocked mini-fridge, luxurious linens and pillows, Etro toiletries, nightly turn-down service, fruit basket, plush bathrobes, preferred seating at à la carte restaurants and complimentary high speed Internet at The Royal Club Lobby. Royal Club members also have access to The Royal Club Restaurant with its variety of mouth-watering International dishes for breakfast, lunch and dinner. Open 7.30am-10.30pm.

Virgin Holidays Club Room Benefits available as an additional supplement and include:

- Lounge access at your you UK departure airport (for 2015 onwards)
- Private check-in
- Priority luggage delivery on arrival
- Twice weekly private speciality lunches including barbecue, paella and Mexican
- Private VIP area around the swimming pool with deluxe sun loungers
- Poolside waiter service from 9.00am-5.00pm and chilled towels circulated
- One massage per adult per week at the pool area
- ipod with pre-loaded playlist for use whilst at the hotel
- upgraded in-room amenities and plush bathrobe
- Daily finger food snacks at the bar area

Unlimited Xcaret Xperience (UXX)

Incorporate the Unlimited Xcaret Xperience with your stay and you will receive all day unlimited Xcaret Park access where you will also receive the following added extras:

- A private eco-cultural guided tour
- Complimentary access to the 'Xiquitos Sonando' kids activity
- Reserved seating at Gran Tlachco Theater for the "Xcaret México Espectacular”
- 10% discount off your meals and drinks whilst at the Xcaret Park.
- Plus any purchases you make at the Xcaret Park will be conveniently be delivered to your hotel room.

By adding the Unlimited Xcaret Xperience, in addition to all the fantastic All Inclusive benefits you automatically receive at the Occidental Grand Xcaret, you will also get:

- VIP check-in
- Daily stocked mini-bar
- Unlimited reservations during your stay at the speciality restaurants (subject to availability).
- 30% discount off a 90-min Mayan massage
- Up to US$980* resort credit

* Resort Credit
- US$500 Resort Credit to put towards rounds of golf, rooms upgrades and spa treatments to enhance your stay at the Occidental Grand Xcaret.
- US$180 Resort Credit can be spent on a whole host of tours and activities at the Xcaret Park from snorkelling and wildlife encounters to wine tasting.
- US$140 Resort Credit can be put towards local tours.
- US$100 Resort Credit to be spent on experiences at Xel-Ha-Park located approximately 31 mins from the Xcaret Park, transport not included).
Please note: Restrictions and min/max spend per voucher apply to resort credit.

Grand Concierge/Grand Romance packages

Enhance your stay by adding a Grand Concierge or Grand Romance package to your room:

Grand Concierge includes turn-down service, superior room amenities including bathrobe, a bottle of wine, fruit basket and a 10% discount for a spa treatment.

Grand Romance includes turn-down service, surprise gift, a bottle of sparkling wine, one day breakfast in bed, a romantic dinner, 1-hour couples massage in room, chocolate covered strawberries and 10% discount for a spa treatment.

Eats and drinks

11 restaurants (1 exclusively for Royal Club guests only), 5 of which are à la carte, including Le Buffet, Sonora Grill (steakhouse), Los Olivos (Italian), La Hacienda (gourmet Mexican). Also D'Oriental (Asian), El Pescador (seafood), La Piazza (pizzeria), Paco's Tacos and El Lago (serving snacks and light meals). Beach Club also serving snacks and light meals. 10 bars.

Fun and games

5 swimming pools, including 2 huge freeform pools with Jacuzzis plus a children's pool, spa*, fitness centre and solarium. Water sports with scuba-diving* and deep-sea fishing*. 1 paddle court, 2 tennis courts, shuffle board, archery and mini-golf. Supervised kids' club (4-12 years) with separate pool, buffet restaurant and daily activities. Ecological and cultural hikes*. Golf nearby*.


Daily activities programme. Nightly entertainment. Disco.

Handy stuff

Exclusive waiting service for drinks. Laundry/dry-cleaning service*. Babysitting (on request*). Resort shuttle service.

Additional information

Dress code: In all menu-style restaurants, men are required to wear long trousers and shirts with sleeves (short sleeves acceptable). No beachwear or sandals.

*Denotes local charge.

Child ages at this property up to and including 12 years. 

Reservations required at the a la carte restaurants (number of visits per stay dependant on duration)

All Inclusive

All meals, snacks, soft and alcoholic drinks, including premium brands. Wine served with lunch and dinner. In room mini-bar with soft drinks, beer and water. All activities and entertainment detailed above unless otherwise stated.



Wheelchair Accessible: fully accessible properties that offer wheelchair adapted rooms with either roll-in shower or bath tub with grab rails. Please note: These rooms are subject to availability and may only be available in specific room categories with varying bedding arrangements. Please request this at the time of booking. The Virgin Holidays Special Assistance Team can be contacted by e-mail at or call us on 0844 557 3998, Monday-Friday 9.00am-5.30pm.

Wheelchair Accessible Deluxe Rooms with king bed or 2 doubles and roll-in shower.

Virgin Holidays favourite

“ From their great facilities and locations, to the value and benefits they offer, these hotels are our top tips for getting you back to your bombastic best.

Upgraded In-Room Amenities: Including a luxury bathrobe and slippers.

Stocked Mini Bar: Replenished daily

10% Discount: On spa treatments.

Discounted Green Fees

Fruit Basket Bottle of Tequila

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Occidental Grand Xcaret

  • What to Expect:
    • 4 based on 5423 reviews Location
    • 4 based on 5765 reviews Rooms
    • 4 based on 6102 reviews Service
    • 4 based on 5949 reviews Value
    • 4 based on 5943 reviews Cleanliness
  • Traveller Rating:
    • Excellent (2687)
    • Very Good (2243)
    • Average (938)
    • Poor (493)
    • Terrible (377)

We traveled in June 2014 just my husband and i, our children are adults and did not travel with us, but next june we plan to bring them along and i would book this hotel again. i almost did not book...

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4 of 5 stars
Sep 18, 2014 - Rocio A - Merced, California

We traveled in June 2014 just my husband and i, our children are adults and did not travel with us, but next june we plan to bring them along and i would book this hotel again. i almost did not book... Read more in this hotel because of some of the reviews we read, but there is nothing to complain about, some of those people just need to stay home. First of all the staff is wonderful, the grounds are beautifully kept and it makes you feel like you are in the middle of a jungle. There is monkeys in the trees, deer all around the grounds, lots of iguanas and other animals. The property is huge so there is lots of walking involved. The food is very well digestable. El pescador is a buffet right by the ocean and its in the open so there is birds flying around, it didnt bother us. lots of breakfast choices pancakes, french toast, eggs and omelets, bacon, sausage, cereal ,oatmeal, and of course the mexican dishes like chilaquiles, potatoes, mexican pastries, beans,rice,fruits, i can go on and on...the reservation restaurants were very good, since you have reservations they dont get too crowded so the waiters give you lots of great service. Room very well air conditioned and comfortable. Our concierge Jessica was awasome in planning our dinner reservations. we stayed in building 22 which is closest to beach. We booked our package with unlimited access to Xcaret park next door which is a natural beauty well worth the price. The beach is man made so its not too big but its beautiful. If you want to see a beautiful beach and shopping take a cab to Playa del Carmen which is 15 minutes from the hotel. Lots of shopping and the beach is amazing. The cabs are in front of lobby just waiting to be called. We never felt pressured to sit in on time share tours. Just say firmly NO. i was happy i didnt gain any weight on this vacation cause we ate and drank to the max, but we walked it off. If you have trouble walking this might not be the place for you. We stayed in the deluxe room. I will surely stay in this hotel again in the future. Rosie from California Read less

3 of 5 stars
Sep 18, 2014 - Jamesbgood - Calgary, Canada

Had been to better places for the same price in the area (Grand Sunset) Pros: -The grounds are beautifully maintained and are pleasing to the eye. Exploring the resort grounds was very... Read more pleasant. -Its right next door to Xcraet which was nice. We really enjoyed that place but regret getting the day pass. We should have bought the multi-day pass because the place is so large and there is so much to see and do you can easily spend a few days in there. Expect to do a lot of walking and also getting lost in that place. its a bit overwhelming with all its pathways. -The staff were professional and hospitable at the resort. -The man made cove was surprisingly nice. We were concerned we wouldn't like it but the calmer waters was great for looking at fish swimming around you. We did find the water to be a bit cold but you get used to it. -The cove was never too crowded and there was always loungers available. -It was a quick cab away from Playa Del Carmen Cons: -The rooms seemed weathered and in need of a reno. They were relatively clean but by no means spotless. -We found when the sun went down the resort patrons disappeared. The resort seemed lifeless at night. Even the restaurants were quiet. Disco bar and sport bar only had a very few people in them. We were left wondering where everyone was every night. -The food wasn't very good but I have come to expect that from all inclusives. -The pools were always quiet during the day. I was used to the pool at Grand Sunset where everyone was having a great time and enjoying the swim up bars. Which made it easy to get to know people and would always run into these new friends throughout the trip as a result. Here the mood just wasn't there and if you do happen to meet some nice people then you're lucky to see them again for the remainder of your trip. If you're a social person then I wouldn't recommend this place. -A lot of kids. Was surprised by this. We knew we were going to a family friendly resort but this one had more then usual. -The evening theater shows were not very good most nights. Overall I think this would be a good resort for families looking for a good price and a quiet place to vacation. if you can look past the food, the rooms and the dead evenings then maybe this place is for you. Wasn't really our thing so we wont be coming back. Read less

5 of 5 stars
Sep 17, 2014 - Sarajw_12 - London, United Kingdom

We stayed here for two weeks and is one of the better hotels we have stayed at in the Caribbean area. The hotel is Ideally located next to Xcaret park and offers direct access by foot or small boat... Read more along the river that leads from the lobby. The park is well worth a visit especially for the underground swimming and the evening show. The hotel staff are very friendly, polite,attentive and always happy to help. Rooms were good - we were in Block 21, which was quietly located but close enough to pools and the beach and within walking distance to main area of hotel. Food was good, especially the A La Carte Restaurants - our favourites were The Steak House and The Mediterranean. All in all, a wonderful holiday. Would loved to have stayed for longer! Read less

5 of 5 stars
Sep 17, 2014 - steveandjerri - Trenton, IL

We traveled to the Occidental Grand Xcaret Sept. 6-13, 2014. My wife and I went with another couple, and booked the Unlimited Xcaret package. We had a great time. The UXX package was definitely... Read more worth the extra expense. The walk over to the park is about 10 minutes. We went over there about 5 times during the week. The nightly show is not to be missed, but don't miss the grand entry from the park side of the theater with many costumed characters, music, etc. The hotel property is very large and spread out. We had a long walk, or a tram ride to get to the beach. The beach area is small, but well cared for. If you are into big beaches with surf this isn't for you. The adults only salt water pool is very unique. It is a swimming pool with a small ocean access that lets in the fish. Food was very good, with lots of variety. The specialty restaurants offered a break from the buffets. The wait staff was excellent. It would be nice if they would allow you to order different side items from the menu. Our room was clean, comfortable, and well air-conditioned. We had one of the "deluxe" rooms, which is the least expensive, and we were happy with it. The only negative would be the push to get you to take the tour of the upgrade rooms and time-share area. We never felt pressured, but there was a daily reminder that they wanted us to take the tour. We managed to avoid it all week, but we had to delay and say no several times. Read less

5 of 5 stars
Sep 16, 2014 - JlovKD - Austin, Texas, United States

I think it is important to first state what type of traveler’s we are, in that we are not super wealthy, we are adults with no children, we go on what we consider a nice vacation once or twice a... Read more year. We decided on Occidental because it was all inclusive, it sits in the jungle area, has a beach, offers snorkeling and is next to Xceret. We bought the package which included unlimited access to the park, a coupon book for any extras you might want to take advantage of and dinner reservations at the exclusive restaurants they have to offer. Our stay was for 5 nights We read reviews to get a sense of what to expect and to be honest we almost decided not to go to Occidental because the bad reviews were very specific and similar in the type of complaints people had and frankly we got a little worried that we would spend our hard earned money on this vacation and be disappointed. Nothing could be further from the truth! Xceret: So many of the complaints were from people who got to the resort with the expectation they had free access, but them come to find out they did not. I’m not sure where they bought their package, but we bought ours directly from Occidental, we paid for the inclusion of Xceret and when we arrived they directed us to the Xceret office there at Occidental, they gave us our wrist bands and we entered the park anytime we wanted during our 5 night stay, no questions asked. You do have to go to the main entrance from the lobby of Occidental the first time you enter so they can scan your wrist band into the system, once that is done there is a second entrance to the park off the beach area and you can go into the park from either entrance at any time. You do not want to go through the main public entrance. Dinner Reservations: There are several restaurants you can enjoy, but you are limited to the number of reservations you can make by the number of nights you are staying. However, if you buy the package above you also get the unlimited nightly reservation. It’s important to know that when you go to your building suite that you make those reservations with the concierge. BUT, they will only make the reservations allowed by the number of nights you stay. For instance, we stayed 5 nights so we automatically got 3 reservations which we did with the concierge. Keep in mind they do not cram people in at these restaurants which is awesome because the attention you get while at the restaurant is perfect! Then to book the other 2 nights we had to go to the customer service building, no big deal! We ended up cancelling the last reservation night because we wanted to try the beautiful buffet they offer and go see the Xceret showing at 7PM. The restaurants we opted for was Los Olivos, La Hacienda, El Pascador, and Sonora Grill, all were wonderful, but our favorites were El Pascador and Sonora Grill. The other food choices: The buffet they serve at the beach and at the lobby are wonderful and we enjoyed a wonderful breakfast each morning and lunches each day and the buffet dinner we opted for the last night was incredible. The snack bar was awesome too. We couldn’t be more pleased with all the variety of foods to choose from and it was just simply delicious. Remember you cannot go in with just a swimsuit on, you have to have a top on and sandals, it’s their policy and it’s a good one! You also cannot take your food to your room, they want you to eat in the restaurant, you’re in the jungle and when you take food in the room and leave it lying out you’re inviting ants and whatever else out there to make their way into your room. If you have a problem with ants then I’m guessing you left something sweet out for them to enjoy. We saw the ants on the patio, but we were very careful not to leave anything sweet out and we did not have any issues. The staff: To be honest, now that I have been to Occidental I think back on some of the complaints I read regarding the staff and I have to shake my head because I just don’t understand how anyone could have complaints about the staff. Everyone had a smile, greeted you with an enthusiastic hola, were extremely helpful at all times, worked their butts off, I’ve never seen better work ethic then I did at Occidental and it came from everyone, management down to the cleaning staff. We are tippers, they didn’t ask us to, or show any sign of an expectation, probably because we just tipped. I have no idea what people get paid, but I’m guessing not a lot so tipping a couple of bucks or more depending on the service goes a long way. I’ll give you a for instance, we were at the adult beach area and they had a waitress who got your drink order, she walked a good distance to the bar and came back with a big tray of drinks. We tipped her 50 pesos, we never had to ask for another drink, she took such good care of us, better than anything I would have witnessed here in the states, you just don’t get that kind of service, and for 50 pesos, less than $5.00! All in all we probably tipped an average of $30.00 a day, but what we got in return was so much more. No one is asking you to tip, I find it customary though and I loved seeing their grateful smile. The rooms: I’m not sure how the Royal Club or the Virgin rooms were, but I can tell you the average rooms there are nice, not out of this world, just nice. Our room was on the 3rd floor of building 18, the bed was a bit hard I’ll have to agree on that one, but for some reason that seems to be typical at Mexico resorts, at least from my experience. We really liked the location, we were located near the pool bar and snack bar area, the lobby/restaurants and the nature walks. If we wanted to go to the beach we would hop on the carts that run throughout the day, making our location ideal for us. If we wanted or needed anything we simply would talk to our concierge and she would make it happen. The pools and the beach: There are 5 swimming pools, very clean and spacious, one of the pools has a swim up bar that was pretty cool. The bartenders work furiously to get everyone their drinks and it was always festive. The beach is a small cove where they do daily fun things, Zumba, contests, etc which we did not partake in, but I could tell the ones who did were having a blast. The recliners are crammed in there a bit and I can see where some people would not care for this area. El Pascador (seafood restaurant) is on the beach at night and during the day they have a wonderful breakfast and lunch buffet, they also have a snack bar on the other side of the cove. They have an all adult section of the beach (on the restaurant side), you have to go through the restaurant to get there, but if you like snorkeling and sunbathing topless this is the place to hang out. They have lifeguards on duty who are very helpful and knowledgeable about the area to snorkel. There are some gorgeous areas to snorkel right off the adult beach. Entertainment, activities, nature: Occidental has activities throughout the day, dancing, cooking lessons, archery, bingo etc, and every night they feature a live show, which is different every night, and when they are not doing a live show they have a big screen where they feature movies, mainly for the kids. One of our favorite things to do was walk on the nature path and look for the spider monkey’s that roam freely in the trees. You’ll see lots of iguana’s and the many parrots that sit on their perch during the day. They have shops all along the river, this river runs through the lobby area onto Xceret, if you want you can board one of the taxi boats to take you to the entrance, but it really isn’t that long of a walk. You will do a lot of walking though!! Complaints? Not many, I thought we might go a little crazy with all of the kids, but it wasn’t the case. Maybe it was because kids in the US were going back to school, I’m not sure, but it wasn’t crazy with the exception of one night at the live show where a group of young girls wanted so badly to be the entertainment, I wondered where their parents were because it was obvious they were very disrespectful of the people there to watch the show and needed some supervision, which never happened. The signage there is a bit crazy too, it took us awhile to figure out things only because the markings were not clear, may have been we’re bad map readers, but it would sometimes be a bit frustrating. The stores at Occidental and at Xceret were very expensive for low quality things, but I wasn’t surprised, just a complaint I have. The main complaint though has to do with the pushy sales tactics, we are on vacation and we were not interested in being pestered to buy into whatever it was they were selling. We had one guy, I won’t mention his name, who approached us every time he saw us and tried to offer us something free so we would spend a couple of hours with him on I’m assuming, buying a time share. It really got a bit ridiculous and we would walk the other way if we saw him coming. I mean really, get a clue!! We loved Occidental, it was one of our most favorite vacations and we will likely be back again. If you have a family this is an ideal place to go. We loved the jungle setting, the staff, the food, the drinks, the activities, Xceret park, snorkeling, beautiful waters and the relaxing pools. Read less

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