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A fantastic choice for an exciting family holiday, the Occidental Grand Xcaret, formerly known as the Occidental Grand Flamenco Xcaret, has a beautiful man-made cove beach; it is also adjacent to Xcaret Park-Mexico's celebrated natural theme park. With accommodations provided in a Virgin Holidays' dedicated room block, set in a prime location in the resort close to the beach. For the ultimate holiday experience, why not add the Unlimited Xcaret Xperience to your booking. Not only will you gain unlimited access to the Xcaret Park throughout your stay, you will also receive resort credit to use in the parks and at your hotel. Couples too will love the resort's relaxed atmosphere and incredible range of amenities, including 11 restaurants (1 exclusively for Royal Service guests) and 10 bars, catering to every taste and occasion. There are also 5 swimming pools to choose from, tennis courts and organised activities. At night, the fun continues with live music, shows and disco dancing!
Connected to Xcaret Park by boat or walking distance and overlooking the Riveria Maya on Mexico's Caribbean side. Playa del Carmen is 10 min away by taxi. Transfer time from airport: 1 hour 10 min.Larger Map
760 rooms in 15 buildings. All rooms with balcony/terrace, air-conditioning, satellite TV, mini-bar (replenished daily with soft drinks, bottled water and local beer), safety deposit box, iron and board, and hairdryer. Deluxe Rooms are spacious and richly decorated. Bathrooms have shower only. 1 king-size or 2 double beds sleeping max 3 adults or 2 adults and 2 children (under 12 years). Wheelchair accessible Deluxe Rooms have a roll-in shower and king-size bed or 2 double beds (must be requested at time of booking and subject to availability). Non-smoking rooms on request.
Junior Suite-as Deluxe Room but includes a spacious living area.
Royal Club Luxury-luxury accommodation situated at the Royal Club, the exclusive section at the hotel that provides personalised services and VIP amenities. The Royal Club has a few more steps and should only be recommend to those guests who can walk and manage a few steps.
Royal Club Junior Suite-as Royal Club Luxury Room but with living area. The Royal Club has a few more steps and should only be recommend to those guests who can walk and manage a few steps.
The Royal Club offers an exclusive club-like atmosphere and the plush accommodation is located in three private buildings with 45 rooms and suites. Royal Club guests will enjoy spacious rooms and suites with hydro-massage bathtubs, private check-in and check-out reception, personal concierge service, business centre, in-room dining, stocked mini-fridge, luxurious linens and pillows, Etro toiletries, nightly turn-down service, fruit basket, plush bathrobes, preferred seating at à la carte restaurants and complimentary high speed Internet at The Royal Club Lobby. Royal Club members also have access to The Royal Club Restaurant with its variety of mouth-watering International dishes for breakfast, lunch and dinner. Open 7.30am-10.30pm. The Royal Club has a few more steps and should only be recommend to those guests who can walk and manage a few steps.
Virgin Holidays Club Room Benefits available as an additional supplement and include:- Lounge access at your UK departure airport (for 2015 onwards)
In addition to the above for 2015 stays-Lounge access at your UK departure airport (only included when booking a package holiday)
Unlimited Xcaret Xperience (UXX)
Incorporate the Unlimited Xcaret Xperience with your stay and you will receive all day unlimited Xcaret Park access where you will also receive the following added extras:- A private eco-cultural guided tour
By adding the Unlimited Xcaret Xperience, in addition to all the fantastic All Inclusive benefits you automatically receive at the Occidental Grand Xcaret, you will also get:- VIP check-in
Grand Concierge/Grand Romance packages
Enhance your stay by adding a Grand Concierge or Grand Romance package to your room:
Grand Concierge includes turn-down service, superior room amenities including bathrobe, a bottle of wine, fruit basket and a 10% discount for a spa treatment.Grand Romance includes turn-down service, surprise gift, a bottle of sparkling wine, one day breakfast in bed, a romantic dinner, 1-hour couples massage in room, chocolate covered strawberries and 10% discount for a spa treatment.
11 restaurants (1 exclusively for Royal Club guests only), 5 of which are à la carte, including Le Buffet, Sonora Grill (steakhouse), Los Olivos (Italian), La Hacienda (gourmet Mexican). Also D'Oriental (Asian), El Pescador (seafood), La Piazza (pizzeria), Paco's Tacos and El Lago (serving snacks and light meals). Beach Club also serving snacks and light meals. 10 bars.
5 swimming pools, including 2 huge freeform pools with Jacuzzis plus a children's pool, spa*, fitness centre and solarium. Water sports with scuba-diving* and deep-sea fishing*. 1 paddle court, 2 tennis courts, shuffle board, archery and mini-golf. Supervised kids' club (4-12 years) with separate pool, buffet restaurant and daily activities. Ecological and cultural hikes*. Golf nearby*.
Daily activities programme. Nightly entertainment. Disco.
Exclusive waiting service for drinks. Laundry/dry-cleaning service*. Babysitting (on request*). Resort shuttle service. Baby concierge service available when you book a Club Room- including bottle steriliser, high chair and baby bouncer or beach play items for toddlers. Exclusive Virgin Holidays Concierge Lounge due to open in Spring 2016.
Dress code: In all menu-style restaurants, men are required to wear long trousers and shirts with sleeves (short sleeves acceptable). No beachwear or sandals.
*Denotes local charge.
Child ages at this property up to and including 12 years.
Reservations required at the a la carte restaurants (number of visits per stay dependant on duration)
All meals, snacks, soft and alcoholic drinks, including premium brands. Wine served with lunch and dinner. In room mini-bar with soft drinks, beer and water. All activities and entertainment detailed above unless otherwise stated.
Partially Accessible: properties that offer wheelchair adapted rooms with partially accessible amenities. Please note: These rooms are subject to availability and may only be available in specific room categories with varying bedding arrangements. Please request this at the time of booking. The Virgin Holidays Special Assistance Team can be contacted by e-mail at email@example.com or call us on 0844 557 3998, Monday-Friday 9.00am-5.30pm. Please note there are a few steps to some of the amenities at the Occidental Grand Xcaret. The Royal Club has a few more steps and should only be recommend to those guests who can walk and manage a few steps.
“ From their great facilities and locations, to the value and benefits they offer, these hotels are our top tips for getting you back to your bombastic best. ”
TripAdvisor Traveller Rating:
My wife and I have just returned from our honeymoon at the Grand Occidental at Xcaret and while the hotel itself was clean, well managed and friendly throughout, we have had a nightmare with our room... Read more payment. I booked our flights with Thomson and booked the hotel directly through the Occidental website as they guaranteed the best price and promised an upgrade to our room if we booked direct. We not only did not receive an upgrade (or any extra touches as requested for our honeymoon) but we also were charged an extra Â£325 upon arrival because of them charging us a fee for the exchange rate from GBP to dollars and then into Pesos. I didn't realise this until a few days after when I checked my bank statement but was furious as I had tried to get a good deal for what was supposed to be the holiday of a lifetime! When I confronted the duty manager I was told to email the customer service manager (who works out of Madrid by the way) but he is on holiday or is otherwise unavailable as I am still awaiting a response over a week after reporting the overcharging error. When I booked the hotel it clearly stated all local charges and taxes were included and so the figure I had been quoted is the amount I should have been charged. Ihave been told by one staff member it was my banks fault (don't think so) and another said it was because I booked it in the UK so it 'wasn't a Mexican problem' and I needed to speak to Occidental in the UK. I can't help but feel that this is a sneaky way of squeezing more money out of unsuspecting tourists who had travelled for nearly 22 hours to get there and had to pay upon arrival without it being explained properly. My advice - book it as a package but don't take the UXX upgrade as you can easily do the park in a day and it costs a fraction of the Â£400 odd they charge for the week. Also, bring lots of 20 peso notes for tips (which although it says is included are certainly expected) and expect a long walk if you are up near the beach. We were in block 12 and it the nearest and most convenient for the bulk of the hotel and activities. In summary, a great place with lots of bars serving branded booze and decent food, just a shame about the lack of on site customer service (and the occasional loud and over-aggressive Canadians and Americans! ) Read less
Ok lets start by saying 4.5 rating is for members not for people who are there for a holiday.Check in was fast we got a room 11206 right off the lobby, it was ok had two big double beds.we had a big... Read more leak in the bathroom above the sink coming from the light fixture which was fix right away so that is a +. Room was clean and was kept clean all the time there another + Food at the Buffet was so-so to much sea food. I am not a fussy person but like a mixture of food. the dress code on Wednesday is shirts with sleeves be it short sleeves but we walked all the way there to have to return to the room to change, cause it was mediteranian night should of told us in the morning.We ate at the steak place three times the new york strip was so good each and every time cook medium well and was perfect. There is lots of walking in the resort as it is spread out over a big area, so if walking is not your thing not a place for you. The pool was always busy unless you go early and get a good chair I mean before 9 AM. the drinks were very good and they serve Crown Royal whiskey my Favorite. The Macaw birds are pretty but very noisy thru the day. ( gets annoying ) Time share people were not to bad was asked twice and they stopped when you said no thanks. The property is lovely thou monkeys in the trees out side our balconey first morning was great to watch them. Lots of Iguanas on the property and lemurs as you walk the paths. Was there for a wedding and they did a great job of it it was set up nice and great meal after and reception. So all in all was okay but not 4.5 for non members Read less
We had a wonderful stay at this resort. The staff were all wonderful and very friendly. The food was excellent. Fresh bread every day, if you asked for a banana daiquiri or mojito they would make it... Read more with fresh ingredients instead of using a mix. The grounds were large and beautiful we really enjoyed walking around the property. If you dont want to walk they have a little bus service that drives around the property. I would definitely go back. Read less
This resort is beautiful. It is also extremely large. We didn't figure out the layout of the resort until the day we left. We were there form 1/17/15-1/21/15. We went with two other couples for an... Read more adult only vacation. (It is not an adult only resort). We knew that going into it, but the kids playing didn't bother us too much. We were first greeted and with a nice bell boy. Our room was ready when we arrived, the other couples in our party, their rooms were not ready for another hour. We upgraded to the Junior suite. It had a king bed and separate couch that you could relax on and watch tv. It was away from the bed and gave us more space in the room. The refrigerator in our room was restocked every day with beer, soda and water. However, our refrigerator would not get cold. Also, our bathroom toilet would clog up every time you flushed it. Just from going pee. They came out 3 time and fixed it. On the last time they came out, they fixed it completely and it never clogged again. Other than that, the Junior Suite was great room to stay in and was not a standard hotel room. Each building had a hostess. She tried to get us to do a 90 min presentation. She said that it wasn't a time share, but we all know what mean. There were 6 restaurants on the property. Mexican, Mediterranean (Italian), Steak, Asian (did not eat there), El Pescador (Seafood) at the Beach Club. Just a side note, we tipped about 50 pesos or about $4.50 to our waiter every night a the restaurants. Sometimes more. I am going to rank these in order that we liked them Mexican- Our favorite restaurant. Great food, no wait, plenty of variety. Mediterranean (Italian)- Once again excellent food and great variety Steak- I got the ribye and it was Ok. But I would still recommend it. El Pescador (Seafood) Not impressed. We got there at at 6:45. The hostess told us that it would be about an hour wait. So we waited because it was our last night and wanted to see wha the restaurant was like. At 8 pm, a group of 8 from the Royal Club came up (with reservatons) and we were told that you are not allowed to make reservations. and was seated as soon as they came up. We immediately said something and was told that the Royal Club has priority and is allowed to make reservations. We waited another hour and were seated by 9pm. After the long wait, I was expecting a terrific dinner and it was so-so. soup was so so, my tuna wasn't cooked correctly, and the overall experience had a lot of build up, but ended up being a flop. The nightly entertainment was mediocre. Just alot of dance routines. They should expand a little and bring in some other routines other than just dance shows. We were told that the night club didn't open up until 11pm, Infact it opened at 10:30. I wish we would have known that and been there a little earlier when they opened. The beach was great. A little different because of it being a man-made lagoon. It was neat. No waves, a little crowded. My only bad thing about the beach is the smell. It smelled like rotten eggs all day. It was because from 8am-5pm, there would be 30 Mexican in the water scooping up seaweed, then they would throw it into huge piles on the walkway, Where the hot sun would dry it up and make it smell like rotten eggs. Then they would put it plastic bags and throw it away. and repeat the procces for 9 hours a day. When they left at 5pm, by 7pm the whole lagoon would be filled back up with seaweed again. then they would start the whole process of the next day. Wifi is $86/wk or $7 for 30 min. The pools were great with lots of activities at each of them. I think that there were 5 pool. Overall I give The Grand Occidnetal 4 stars. Would I go back- Yes! But we like to see what other resorts look like. So maybe someday we will come back to this resort. Read less
I booked a two week all inclusive package to the Occidental Grand Xcaret Hotel through BA.com in May 2014 during one of their sales. I opted for a deluxe room, and emailed the hotel months in advance... Read more to request a high floor in a quiet area of the complex. On arrival, the check in area was very basic, no grand entrance with marble columns, lavish furnishings, ornate lighting to speak of. It was like entering a Travelodge. I wasn't offered a welcome drink, asked if I could upgrade, but it would be the full rack rate, so I declined. I was given a map and tried to find my way to my room along dimly lit paths in the early evening. I stayed in block 15, which is one of the quietest areas of the hotel. The room was large, clean and modestly furnished, but the iron had no power chord on it and the ironing board was two feet long as they do not provide full-sized ironing boards. The fridge had beer, water and fizzy drinks stocked inside and there was also a bottle of Tequila and a plate of fruit. Bath robes and beach towels were also provided. I was on the second floor, and if you are unfortunate enough to have noisy neighbours staying above you, it sounds like a herd of elephants moving about as there is no carpeting on the floors to cushion and absorb the sound. The coffee provided in the room is good, but there are no spoons provided, just plastic spatulas and coffee mate instead of milk, not the standards or quality I was expecting of a 4.5 star hotel. Wi-Fi was available for purchase at Â£7 per hour, Â£17 per day or Â£55 per week. If you did get Wi-Fi it was the equivalent of dial up speeds. Take my advice and book a car with your package, drive into Playa del Carmen, which is ten minutes away, and use the free Wi-Fi in Starbucks as it would work out cheaper. The main restaurant was The Buffet and this opens at 7am. There is a queue forming well before then, followed by a stampede to get food and a decent table. The coffee was like drinking tepid grit, orange juice watered down and the porridge was like gruel. However there were some good quality food items for breakfast, lunch and dinner, but it was a lottery to find them, so consistency and quality control were an issue. If you had breakfast at the Beach Club, no queues, similar food, but the furnishings were plastic chairs with no cushions. The policy for booking at the a la carte restaurants had been abolished so you could dine there as often as you liked. However the dress code had also been abolished, as men were dressed as if they were going to the beach and were not challenged by the staff. If you wanted any decent wine, you had to pay for it and butter was served in plastic containers, not really fine dining is it? Service was hit and miss, which again detracts from what a fine dining experience should be. There were some positives about the resort. Firstly the design of the building, layout of the grounds and forest areas. The wildlife was amazing, and if you get up early there is a greater abundance of it. The staff are a great asset to the hotel, are really friendly and obliging and keep the grounds, public areas and rooms as well maintained as they possibly can. I just feel so sorry that they have to tolerate appalling behaviour from some of the guests. There is only a small man made beach, hence the need for large pool areas. The pool nearest block 15 was the quietest anything nearer blocks 20-22 much more lively. What really annoyed me was the policy on smoking in the public and enclosed areas around the hotel, as this was ignored by guests and unchallenged by staff. This needs proper enforcement, and guests to be fined and removed from the hotel, simple. Also you have to pay a charge for use of a sauna, jacuzzi and steam room and even to print off your boarding pass. There is a coffee shop in the lobby and you even have to pay for that!!!! When you attend a meeting to receive a welcome gift, it is also a ploy to try and sell you time share. Just do not indulge them, it's a waste of time and money as there are better places to visit around the world with much higher standards. I upgraded to the Royal Club for the last five nights, which despite it's claim of being exclusive, it didn't deliver on so many levels. The coffee was still the same as the main resort, as were the ironing boards and Wi-FI was still chargeable. However you did have use of a computer for short periods. The rooms were better appointed with a private restaurant where a strict dress code was enforced and a better level of service and food. There was also an outside terrace for the more casually dressed diner. Guests had access to a private pool and jacuzzi, better sun beds and grounds. However due to flaws in security, other guests strolled into the Royal Club area and tried to use the facilities. You pay a premium to stay at the Royal Club and some people are members of a time share scheme, so it is an insult to them for their exclusivity to be abused by a lack of respect by the hotel management. Service again can be hit and miss, for example being first down for breakfast and having to wait over 30 minutes for porridge on more than one occasion. I would like to thank Alexander, one of the Duty Managers who took all of my comments on board and tried his best to ensure I had an enjoyable stay in the resort. If you have high expectations, abide by rules and regulations, then this hotel is not for you as it will constantly frustrate you as it did me. It's a shame really as the hotel has the potential to be something really good. All it needs to do is improve basic commodities and services, review and enforce policy and process and this will attract a more discerning guest to the resort. Read less