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  • Mon - Fri9:00am - 9:00pm
  • Saturday9:00am - 7:00pm
  • Sunday10:00am - 6:00pm

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At a glance

  • Xcaret park accessible via hotel
  • Upgrade to include the Unlimited Xcaret Xperience
  • 5 swimming pools
  • 11 restaurants
  • All inclusive resort

Hotel facilities

Bar

Fishing

Fitness Centre

Wheelchair Friendly

Scuba

Swimming Pool

Tennis

All Inclusive

Beach Holiday

Honeymoon

Wedding

TripAdvisor Traveller Rating

4

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Occidental Grand Xcaret

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WEATHER HERE

A fantastic choice for an exciting family holiday, the Occidental Grand Xcaret, formerly known as the Occidental Grand Flamenco Xcaret, has a beautiful man-made cove beach; it is also adjacent to Xcaret Park-Mexico's celebrated natural theme park. With accommodations provided in a Virgin Holidays' dedicated room block, set in a prime location in the resort close to the beach. For the ultimate holiday experience, why not add the Unlimited Xcaret Xperience to your booking. Not only will you gain unlimited access to the Xcaret Park throughout your stay, you will also receive resort credit to use in the parks and at your hotel. Couples too will love the resort's relaxed atmosphere and incredible range of amenities, including 11 restaurants (1 exclusively for Royal Service guests) and 10 bars, catering to every taste and occasion. There are also 5 swimming pools to choose from, tennis courts and organised activities. At night, the fun continues with live music, shows and disco dancing!

Where is it?

Connected to Xcaret Park by boat or walking distance and overlooking the Riveria Maya on Mexico's Caribbean side. Playa del Carmen is 10 min away by taxi. Transfer time from airport: 1 hour 10 min.

Larger Map

Room information

760 rooms in 15 buildings. All rooms with balcony/terrace, air-conditioning, satellite TV, mini-bar (replenished daily with soft drinks, bottled water and local beer), safety deposit box, iron and board, and hairdryer. Deluxe Rooms are spacious and richly decorated. Bathrooms have shower only. 1 king-size or 2 double beds sleeping max 3 adults or 2 adults and 2 children (under 12 years). Wheelchair accessible Deluxe Rooms have a roll-in shower and king-size bed or 2 double beds (must be requested at time of booking and subject to availability). Non-smoking rooms on request.

Room Upgrade

Junior Suite-as Deluxe Room but includes a spacious living area.

Royal Club Luxury-luxury accommodation situated at the Royal Club, the exclusive section at the hotel that provides personalised services and VIP amenities.

Royal Club Junior Suite-as Royal Club Luxury Room but with living area.

The Royal Club offers an exclusive club-like atmosphere and the plush accommodation is located in three private buildings with 45 rooms and suites. Royal Club guests will enjoy spacious rooms and suites with hydro-massage bathtubs, private check-in and check-out reception, personal concierge service, business centre, in-room dining, stocked mini-fridge, luxurious linens and pillows, Etro toiletries, nightly turn-down service, fruit basket, plush bathrobes, preferred seating at à la carte restaurants and complimentary high speed Internet at The Royal Club Lobby. Royal Club members also have access to The Royal Club Restaurant with its variety of mouth-watering International dishes for breakfast, lunch and dinner. Open 7.30am-10.30pm.

Virgin Holidays Club Room Benefits available as an additional supplement and include:

- Lounge access at your you UK departure airport (for 2015 onwards)
- Private check-in
- Priority luggage delivery on arrival
- Twice weekly private speciality lunches including barbecue, paella and Mexican
- Private VIP area around the swimming pool with deluxe sun loungers
- Poolside waiter service from 9.00am-5.00pm and chilled towels circulated
- One massage per adult per week at the pool area
- ipod with pre-loaded playlist for use whilst at the hotel
- upgraded in-room amenities and plush bathrobe
- Daily finger food snacks at the bar area

Unlimited Xcaret Xperience (UXX)

Incorporate the Unlimited Xcaret Xperience with your stay and you will receive all day unlimited Xcaret Park access where you will also receive the following added extras:

- A private eco-cultural guided tour
- Complimentary access to the 'Xiquitos Sonando' kids activity
- Reserved seating at Gran Tlachco Theater for the "Xcaret México Espectacular”
- 10% discount off your meals and drinks whilst at the Xcaret Park.
- Plus any purchases you make at the Xcaret Park will be conveniently be delivered to your hotel room.

By adding the Unlimited Xcaret Xperience, in addition to all the fantastic All Inclusive benefits you automatically receive at the Occidental Grand Xcaret, you will also get:

- VIP check-in
- Daily stocked mini-bar
- Unlimited reservations during your stay at the speciality restaurants (subject to availability).
- 30% discount off a 90-min Mayan massage
- Up to US$980* resort credit

* Resort Credit
- US$500 Resort Credit to put towards rounds of golf, rooms upgrades and spa treatments to enhance your stay at the Occidental Grand Xcaret.
- US$180 Resort Credit can be spent on a whole host of tours and activities at the Xcaret Park from snorkelling and wildlife encounters to wine tasting.
- US$140 Resort Credit can be put towards local tours.
- US$100 Resort Credit to be spent on experiences at Xel-Ha-Park located approximately 31 mins from the Xcaret Park, transport not included).
Please note: Restrictions and min/max spend per voucher apply to resort credit.

Grand Concierge/Grand Romance packages

Enhance your stay by adding a Grand Concierge or Grand Romance package to your room:

Grand Concierge includes turn-down service, superior room amenities including bathrobe, a bottle of wine, fruit basket and a 10% discount for a spa treatment.

Grand Romance includes turn-down service, surprise gift, a bottle of sparkling wine, one day breakfast in bed, a romantic dinner, 1-hour couples massage in room, chocolate covered strawberries and 10% discount for a spa treatment.

Eats and drinks

11 restaurants (1 exclusively for Royal Club guests only), 5 of which are à la carte, including Le Buffet, Sonora Grill (steakhouse), Los Olivos (Italian), La Hacienda (gourmet Mexican). Also D'Oriental (Asian), El Pescador (seafood), La Piazza (pizzeria), Paco's Tacos and El Lago (serving snacks and light meals). Beach Club also serving snacks and light meals. 10 bars.

Fun and games

5 swimming pools, including 2 huge freeform pools with Jacuzzis plus a children's pool, spa*, fitness centre and solarium. Water sports with scuba-diving* and deep-sea fishing*. 1 paddle court, 2 tennis courts, shuffle board, archery and mini-golf. Supervised kids' club (4-12 years) with separate pool, buffet restaurant and daily activities. Ecological and cultural hikes*. Golf nearby*.

Entertainment

Daily activities programme. Nightly entertainment. Disco.

Handy stuff

Exclusive waiting service for drinks. Laundry/dry-cleaning service*. Babysitting (on request*). Resort shuttle service.

Additional information

Dress code: In all menu-style restaurants, men are required to wear long trousers and shirts with sleeves (short sleeves acceptable). No beachwear or sandals.

*Denotes local charge.

Child ages at this property up to and including 12 years. 

Reservations required at the a la carte restaurants (number of visits per stay dependant on duration)

All Inclusive

All meals, snacks, soft and alcoholic drinks, including premium brands. Wine served with lunch and dinner. In room mini-bar with soft drinks, beer and water. All activities and entertainment detailed above unless otherwise stated.

 

Accessibility

Wheelchair Accessible: fully accessible properties that offer wheelchair adapted rooms with either roll-in shower or bath tub with grab rails. Please note: These rooms are subject to availability and may only be available in specific room categories with varying bedding arrangements. Please request this at the time of booking. The Virgin Holidays Special Assistance Team can be contacted by e-mail at special.assistance@virginholidays.com or call us on 0844 557 3998, Monday-Friday 9.00am-5.30pm.

Wheelchair Accessible Deluxe Rooms with king bed or 2 doubles and roll-in shower.

Virgin Holidays favourite

“ From their great facilities and locations, to the value and benefits they offer, these hotels are our top tips for getting you back to your bombastic best.

Upgraded In-Room Amenities: Including a luxury bathrobe and slippers.

Stocked Mini Bar: Replenished daily

10% Discount: On spa treatments.

Discounted Green Fees

Fruit Basket Bottle of Tequila

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Occidental Grand Xcaret

  • What to Expect:
    • 4 based on 5391 reviews Location
    • 4 based on 5739 reviews Rooms
    • 4 based on 6034 reviews Service
    • 4 based on 5908 reviews Value
    • 4 based on 5911 reviews Cleanliness
  • Traveller Rating:
    • Excellent (2643)
    • Very Good (2212)
    • Average (929)
    • Poor (489)
    • Terrible (375)

My wife and I spent 2 weeks at the Xcaret Resort, Aug 10-24, no really serious complaints! The trip was made thru Cheap Caribbean and was a good price, including Virgin America and AMSTAR...

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4 of 5 stars
Sep 1, 2014 - hi-desertraveler - Lancaster, California

My wife and I spent 2 weeks at the Xcaret Resort, Aug 10-24, no really serious complaints! The trip was made thru Cheap Caribbean and was a good price, including Virgin America and AMSTAR... Read more transfers. The Amstar transfer was waiting and easy to find at Cancun airport, which isn't very user-friendly, and we went non-stop with 9 other passengers. Check-in was around 5:30PM, and was quick, we received our room immediately. After going to the room, it was just great as a resort room, unfortunately it was overlooking the "activities Pool", which from a previous visit last year, we knew it would be noisy during the day. We asked for and after a short wait, got assigned to another room, in another building. This room had a very quiet location, and with the help of Raul, the desk clerk, made our move to it very easy. The food was good to excellent, especially the "reservation ones!" Using the Guest Services desk in the lobby was extremely convenient and trouble-free! There are plenty of wild animals on the grounds, and sightings are plentiful, enjoy, look, but DON'T FEED THEM!! Look into price packages at the Front Desk or from Amstar located in the Hotel village area. Xel-ha, Xplor and Xcaret Park are all well worth a visit, very outstanding and fun. Also recommend taking the all-day tour to Ek-Balam & Maya cenote. Extremely fun!! Read less

5 of 5 stars
Aug 31, 2014 - gokhan y -

We were here for a week starting from August 10th to the 17th. This place was great for 2 adults and 2 children ages 8 and 6. Check in was easy very smooth, front desk gave us a welcome drink at... Read more first. Walking the paths was peaceful and safe. Every building had its font desk to help and support your stay. Rooms were well cleaned everyday with no problem thank you Hugo. Rooms had Great air conditioning, modern nice restrooms and showers. The food was even better, the preparation was first class very fresh and full of choices. We did have a unlimited pass to the Xcaret park, it was great plenty to do, great shows, only eight minute peaceful walk from hotel. I recommend it. Plenty of employees working every where helping and cleaning the area's to make it look better every day. Pools we're clean and open 24 hours. I like to Thank all the bartenders and Noyan Goker at customer help center for all the reservations and info he gave us. Thank you occidental for a great vacation. Gokhan Yorumez Read less

3 of 5 stars
Aug 30, 2014 - Rseeburger -

My family and I love Mexico. It's a great place to vacation mainly because the service in great. We spent 7 nights at the above hotel and had a few issues. First our room was wrong. We had booked 2... Read more rooms 1 with a king size bed we were told they didn't have any then they had them but to far from the other room. The check in staff told us they would connect our 2 double beds and make it a king, we were fine with that. Only problem we are still waiting for them to do it even after reminding them twice. Second to many rules for ala carte restaurants if you stay 7 nights you only get 4 guaranteed reservations even though all the restaurants are half full. So the last 2 nights we had to fight for a dinner reservation oh and you have to wait till 3 pm to ask for one. One night we were told to cancel our reservation and go to the Seafood buffet it's "excellent"! Well if you enjoy picking thru trays of good to find seafood then you will love it. We thought it was terrible Third CLEANLINESS. Not the clean beach bar is a mess bugs everywhere mainly 100s of ants and bees. The ants are friendly they walk up your arms and legs...GREAT!!! Our main cleanliness issue in the fact that they wash out used plastic solo cups and serve new drinks in them. So any cup that someone decided to put their cigarette out in is the washed out and a new drink is served. We recommend bringing your own thermal cup they fill them no problem and it will keep your drink colder longer. Now for the good parts. The servers are great wish they had a few more to combat wait times but I understand. Bring 100$ in singles and fives to tip the servers and the speed will improve. Grounds are nice not great but nice a lot of walking trails Ala carte restaurants are good not great service is very good. The wait staff joked and made the dinners more enjoyable. Book a day at XPLOR it was great book online before you go it's the cheapest price great value for the money. Zip lines are worth the price alone. All in all we still love Mexico but next time we will pick a different resort and most Likely never go to an occidental resort anywhere. Hope this helps. Read less

5 of 5 stars
Aug 29, 2014 - William S - Phildelphia, United States

We visited the this resort the 3rd week in August. Short of it being hot and humid we had a great experience. I want to Thank the staff for everything they were great. I read many of the posts for... Read more this resort and wanted to say that most comments we agree on as well. We needed more comfortable shoes though. The negative reviews on the food do not take into account that this is a Mexico resort and it services many citizens from Mexico. We lived in Mexico for 2 years and found the food and service to be fantastic. We stayed away from most of the "American" food choices since we enjoy the flavors of Mexico. If you are Vegitarian you should find lots of nice options available. We loved speaking Spanish to the staff and they were happy to refresh our language skills. The service was superior and we felt that they few times that we were asked about the spa or the time share they were very respectful and accepting of our no thank you. We ate at all of the specialty Al la cart restaurants and found them to be excellent. Mexican and the Steak our favorites. The Cove where the beach was was fantastic. I dont remember being so happy with a beach/water experience as we had there. Bring extra sunscreen 4 bottles were not enough for us, but we did not burn either its around $20 USD to buy one there. We visited Xcaret and had a fantastic time. Drink lots of water and enjoy your stay. We hope to return to this location. Read less

4 of 5 stars
Aug 29, 2014 - Iamthedog - Essex

The landscaping, the pools and the resort buildings are stunning. The beach area is beautiful and the proximity of jungle adds to the exotic feel. The seats at the pool bars are swings and there... Read more are hammocks aplenty, there are also jacuzzi pools within the main pools so peace and relaxation are easy to find. For the first time in living memory I did not have to do the early morning creep to secure sunbeds; they were plentiful throughout the day no matter which pool you chose and the hotel was full. Plenty of quiet areas around the resort and plenty of lively areas, the shops are set in a little Venice type area alongside an indoor river, the hotel really is beautiful. The rooms were very clean and spacious and superbly air conditioned. The a la carte restaurants are easy to book. The hassle I have had on previous all inclusives with air con and a la carte bookings came sharply into focus! The wildlife around the resort is abundant, some of it welcome and some not. Iguanas, monkeys, deer ,lemurs, flamingos and parrots can be spotted on any short stroll around the resort. The odd spider and snake were spotted but at a distance and there are staff whose job is purely to take care of the wildlife and any unwelcome intruders. Most staff were very friendly however and regrettably I must single out Mercedes on reception as the most glaring exception to that statement. Maybe we caught you on a bad day. The quality and variety of food in the buffet restaurant was good but not of the same quality as some 5 star European hotels we have stayed at. The a la carte restaurants were excellent quality. The quiet pool is quiet in name only. I have no objection to people having fun but people go to the quiet pool for quiet. Whooping and hollering whilst throwing balls/frisbees around should be stopped in the quiet pool but there is nobody present to stop it The most disappointing factor of this hotel was the persistent attempts to sell you membership of their Occidental Club which involved sitting through a 90 minute sales pitch. The first approach was whilst being shown to our room, the next was upon leaving our accommodation block for the first time i.e. twice in the first hour of arrival! We were subsequently stopped within the resort and offered again and we even had a phone call at 7.45 a.m. to our room. Really annoying and disappointing; didn't knock the edge off a superb holiday but stops them getting a 5 star review. Would suggest learning the Spanish equivalent of F Off before visiting, you might find it comes in handy. Read less

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