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At a glance

  • Xcaret park accessible via hotel
  • Upgrade to include the Unlimited Xcaret Xperience
  • 5 swimming pools
  • 11 restaurants
  • All inclusive resort

Hotel facilities

Bar

Fishing

Fitness Centre

Wheelchair Friendly

Scuba

Swimming Pool

Tennis

All Inclusive

Beach Holiday

Honeymoon

Wedding

TripAdvisor Traveller Rating

4.0

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Occidental Grand Xcaret

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WEATHER HERE

A fantastic choice for an exciting family holiday, the Occidental Grand Xcaret, formerly known as the Occidental Grand Flamenco Xcaret, has a beautiful man-made cove beach; it is also adjacent to Xcaret Park-Mexico's celebrated natural theme park. With accommodations provided in a Virgin Holidays' dedicated room block, set in a prime location in the resort close to the beach. For the ultimate holiday experience, why not add the Unlimited Xcaret Xperience to your booking. Not only will you gain unlimited access to the Xcaret Park throughout your stay, you will also receive resort credit to use in the parks and at your hotel. Couples too will love the resort's relaxed atmosphere and incredible range of amenities, including 11 restaurants (1 exclusively for Royal Service guests) and 10 bars, catering to every taste and occasion. There are also 5 swimming pools to choose from, tennis courts and organised activities. At night, the fun continues with live music, shows and disco dancing!

Where is it?

Connected to Xcaret Park by boat or walking distance and overlooking the Riveria Maya on Mexico's Caribbean side. Playa del Carmen is 10 min away by taxi. Transfer time from airport: 1 hour 10 min.

Larger Map

Room information

760 rooms in 15 buildings. All rooms with balcony/terrace, air-conditioning, satellite TV, mini-bar (replenished daily with soft drinks, bottled water and local beer), safety deposit box, iron and board, and hairdryer. Deluxe Rooms are spacious and richly decorated. Bathrooms have shower only. 1 king-size or 2 double beds sleeping max 3 adults or 2 adults and 2 children (under 12 years). Wheelchair accessible Deluxe Rooms have a roll-in shower and king-size bed or 2 double beds (must be requested at time of booking and subject to availability). Non-smoking rooms on request.

Room Upgrade

Junior Suite-as Deluxe Room but includes a spacious living area.

Royal Club Luxury-luxury accommodation situated at the Royal Club, the exclusive section at the hotel that provides personalised services and VIP amenities. The Royal Club has a few more steps and should only be recommend to those guests who can walk and manage a few steps.

Royal Club Junior Suite-as Royal Club Luxury Room but with living area. The Royal Club has a few more steps and should only be recommend to those guests who can walk and manage a few steps.

The Royal Club offers an exclusive club-like atmosphere and the plush accommodation is located in three private buildings with 45 rooms and suites. Royal Club guests will enjoy spacious rooms and suites with hydro-massage bathtubs, private check-in and check-out reception, personal concierge service, business centre, in-room dining, stocked mini-fridge, luxurious linens and pillows, Etro toiletries, nightly turn-down service, fruit basket, plush bathrobes, preferred seating at à la carte restaurants and complimentary high speed Internet at The Royal Club Lobby. Royal Club members also have access to The Royal Club Restaurant with its variety of mouth-watering International dishes for breakfast, lunch and dinner. Open 7.30am-10.30pm. The Royal Club has a few more steps and should only be recommend to those guests who can walk and manage a few steps.

Virgin Holidays Club Room Benefits available as an additional supplement and include:

- Lounge access at your UK departure airport (for 2015 onwards)
- Private check-in and check-out
- Priority luggage delivery on arrival
- Private VIP area around the swimming pool with deluxe sun loungers
- Poolside waiter service from 9.00am-5.00pm and chilled towels circulated
- One welcome massage per adult per week at the pool area
- Upgraded in-room amenities and use of plush bathrobes
- Fresh fruits and juices in addition to regular bar inclusions

Unlimited Xcaret Xperience (UXX)

Incorporate the Unlimited Xcaret Xperience with your stay and you will receive all day unlimited Xcaret Park access where you will also receive the following added extras:

- A private eco-cultural guided tour
- Complimentary access to the 'Xiquitos Sonando' kids activity
- Reserved seating at Gran Tlachco Theater for the "Xcaret México Espectacular”
- 10% discount off your meals and drinks whilst at the Xcaret Park.
- Plus any purchases you make at the Xcaret Park will be conveniently be delivered to your hotel room.

By adding the Unlimited Xcaret Xperience, in addition to all the fantastic All Inclusive benefits you automatically receive at the Occidental Grand Xcaret, you will also get:

- VIP check-in
- Daily stocked mini-bar
- Unlimited reservations during your stay at the speciality restaurants (subject to availability).
- 30% discount off a 90-min Mayan massage
- Up to US$980* resort credit

* Resort Credit
- US$500 Resort Credit to put towards rounds of golf, rooms upgrades and spa treatments to enhance your stay at the Occidental Grand Xcaret.
- US$180 Resort Credit can be spent on a whole host of tours and activities at the Xcaret Park from snorkelling and wildlife encounters to wine tasting.
- US$140 Resort Credit can be put towards local tours.
- US$100 Resort Credit to be spent on experiences at Xel-Ha-Park located approximately 31 mins from the Xcaret Park, transport not included).
Please note: Restrictions and min/max spend per voucher apply to resort credit.

Grand Concierge/Grand Romance packages

Enhance your stay by adding a Grand Concierge or Grand Romance package to your room:

Grand Concierge includes turn-down service, superior room amenities including bathrobe, a bottle of wine, fruit basket and a 10% discount for a spa treatment.

Grand Romance includes turn-down service, surprise gift, a bottle of sparkling wine, one day breakfast in bed, a romantic dinner, 1-hour couples massage in room, chocolate covered strawberries and 10% discount for a spa treatment.

Eats and drinks

11 restaurants (1 exclusively for Royal Club guests only), 5 of which are à la carte, including Le Buffet, Sonora Grill (steakhouse), Los Olivos (Italian), La Hacienda (gourmet Mexican). Also D'Oriental (Asian), El Pescador (seafood), La Piazza (pizzeria), Paco's Tacos and El Lago (serving snacks and light meals). Beach Club also serving snacks and light meals. 10 bars.

Fun and games

5 swimming pools, including 2 huge freeform pools with Jacuzzis plus a children's pool, spa*, fitness centre and solarium. Water sports with scuba-diving* and deep-sea fishing*. 1 paddle court, 2 tennis courts, shuffle board, archery and mini-golf. Supervised kids' club (4-12 years) with separate pool, buffet restaurant and daily activities. Ecological and cultural hikes*. Golf nearby*.

Entertainment

Daily activities programme. Nightly entertainment. Disco.

Handy stuff

Exclusive waiting service for drinks. Laundry/dry-cleaning service*. Babysitting (on request*). Resort shuttle service.

Additional information

Dress code: In all menu-style restaurants, men are required to wear long trousers and shirts with sleeves (short sleeves acceptable). No beachwear or sandals.

*Denotes local charge.

Child ages at this property up to and including 12 years. 

Reservations required at the a la carte restaurants (number of visits per stay dependant on duration)

All Inclusive

All meals, snacks, soft and alcoholic drinks, including premium brands. Wine served with lunch and dinner. In room mini-bar with soft drinks, beer and water. All activities and entertainment detailed above unless otherwise stated.

 

Accessibility

Partially Accessible: properties that offer wheelchair adapted rooms with partially accessible amenities. Please note: These rooms are subject to availability and may only be available in specific room categories with varying bedding arrangements. Please request this at the time of booking. The Virgin Holidays Special Assistance Team can be contacted by e-mail at special.assistance@virginholidays.com or call us on 0844 557 3998, Monday-Friday 9.00am-5.30pm.
Please note there are a few steps to some of the amenities at the Occidental Grand Xcaret. The Royal Club has a few more steps and should only be recommend to those guests who can walk and manage a few steps.

Virgin Holidays favourite

“ From their great facilities and locations, to the value and benefits they offer, these hotels are our top tips for getting you back to your bombastic best.

Upgraded In-Room Amenities: Including a luxury bathrobe and slippers.

Stocked Mini Bar: Replenished daily

10% Discount: On spa treatments.

Discounted Green Fees

Fruit Basket Bottle of Tequila

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Occidental Grand Xcaret

  • What to Expect:
    • 4.0 Sleep Quality
    • 4.0 Location
    • 4.0 Rooms
    • 4.0 Service
    • 4.0 Value
    • 4.5 Cleanliness
  • Traveller Rating:
    • Excellent (2797)
    • Very Good (2330)
    • Average (964)
    • Poor (504)
    • Terrible (381)

Just returned from this resort after a 1 week vacation. Overall the resort and grounds are beautiful. The staff are wonderful and can't be more helpful to you. BUT----- be prepared to WALK- WALK...

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3 of 5 stars
Nov 22, 2014 - lillypoo - Lemont

Just returned from this resort after a 1 week vacation. Overall the resort and grounds are beautiful. The staff are wonderful and can't be more helpful to you. BUT----- be prepared to WALK- WALK... Read more and Walk. The resort is so spaced out that you find yourself always walking to get from your room to the lobby and restaurants . They had a tram that circled the resort that you could ride on but that entitled a walk to the pick up station as well as waiting for it to arrive. I pity anyone who is handicapped or have leg or foot problems. We went to the "vacation club" presentation which is a fancy name for timeshare. I must admit that once we told them we were NOT going to buy, they left us alone. The food is acceptable in the buffet as well as the restaurants. The evening entertainment was good. Their beach was actually a large lagoon since the real beach is very rocky. They had an adult only "beach" that was comprised of a small rocky area. YUCK This was our first visit to Mexico. Will definitly return but will find a smaller resort and one with a beach you could walk on. I would not recommend this resort Read less

4 of 5 stars
Nov 21, 2014 - carriebear86 - Louisville, Kentucky

We traveled to Mexico for our honeymoon and decided to stay at the Xcaret based on the layout and style of the resort. Overall, we really enjoyed our time in Mexico and enjoyed our stay at the... Read more Xcaret. We liked many things about the resort. Since we went the first week of November, it was very quiet. I don't think they were close to being sold out for the week. We liked that there were multiple buildings and pools. The beach was small, but since it was never busy, we always got chairs. We really enjoyed the free one-hour snorkeling at the resort. There were lots of fish and minimal waves. Our room was very clean. We were happy that it included a safe so we could safely stash our valuables for the week. Our concierge at our building was very friendly and helpful, he helped us plan our trip into Playa del Carmen. Overall, the staff was friendly, and we felt like the facilities were well maintained and clean. We also saw lots of wildlife including monkeys by the pool.There were a couple of things that we didn't like. When we arrived we got our wrist bands, but still had to wait 2 hours to check in since we were early. Once were able to check in (no earlier than 3pm), we were told our room wasn't ready, so we had to wait another 40 minutes to be put in another room. Also, the food was also just mediocre. We enjoyed eating at the beach club the most (for lunch and dinner). The buffet food was just okay, but we had read beforehand that the food wasn't that great, so we weren't expecting much. Lastly, the push from the vendors to buy snorkeling and diving packages was ridiculous. Our first day at the beach, the salesman asked us a dozen times if we wanted to buy a package. Would we stay here again? Not sure. The okay food was really a turn off. The price was fantastic. I think we would try to stay closer to Playa del Carmen or Cancun next time. Read less

4 of 5 stars
Nov 20, 2014 - RogerB734 - Halifax, Canada

Our family usually stay at 4 star or better..compared to other 4- 4.5 star properties we have stayed at in the mayan, Occidental would be a step below. If Occidental is a 4, the other properties... Read more Our family usually stay at 4 star or better.....compared to other 4- 4.5 star properties we have stayed at in the mayan, Occidental would be a step below. If Occidental is a 4, the other properties would be 4.5 -5. We struggled to get 2 rooms together, so had a long check in that we had to push hard to get. One of the rooms was infested with small flies. they did move us the next day, but that was a painful ordeal; be out of the room by 11, can't get into new rooms til 3, carrying your valuables for the day, etc...desk manager not appreciating/respectful of what a pain that was. Food was decent, but part of what makes them more of a 3.5 than a 4. We could only get the basic rooms which were fine, but clearly there is a resort within the resort with their Royal Club where there are reserved pool and eating areas. You get hustled pretty strong by some staff to sign up for their "Vacation Club"....I don't like to be hustled on vacation on my resort!! Overall staff were friendly, the resort is nice/clean, good location. The $100 PP extra for Xcaret was a bit of a waste of money...it gets you in the park, but you get nothing other than the entrance. Xcaret is nice and conveniently attached, but for $100, you should get something beyond access. I read complaints about the beach, I thought the beach was fine, lots of fish if you like snorkelling, and you did not have to go far to see the fish. The property was apparently close to being sold out, but we did not find it busy at all, easy to get chairs at either beach or pools. They no longer accept reservations for the restaurants, which was awesome, and we could dine when wanted to at these restaurants. Would I return, yes, but with the mindset it is a step below and I am paying less. My review is based on the basic package...Royal Club may be a different story. Read less

3 of 5 stars
Nov 19, 2014 - 9tta - Bonn, Germany

The hotel grounds were very pretty. The hotel room buildings were not higher than three stories and the buildings were very spaced with lots of green in between. It nearly felt like living in a park... Read more . While the buildings were spread out the resort was still pretty walkable. And if you do not feel like walking you can wait on the golf cart shuttle to drive you around. Overall, all the staff was always really very nice and helpful! The timeshare selling agents were a little too persistent, but we managed to not join the timeshare tour (lesson-learnt from my first trip to Mexico....). The food options were decent and my favorite place to eat was the beach club as the restaurant was open overlooking the ocean. The food at the the "reservation only" restaurants we tried was good, but not impressive, so I preferred the buffet places to have options and not wait. If you stay a certain number of nights (I think at least 4) the hotel offers an xcaret package that allows you to go to the park as many times as you want. The cost for this package was slightly higher than the cost for the one day park entrance fee so it was well worth it! Make sure to explore the underground river at xcaret if you stay here. They are amazing! I am a big fan of spas and the spa on-site is really small. The treatments itself were expensive (e.g. 50 min massage 145 USD) so that I did not go for any. If you do not get a treatment there is a charge to use the spa: 5 USD for 25 minutes. Not really a suitable price model for a SPA day. Also, if you are a beach person, the beach is pretty small and packed with chairs and the day time entertainment was was too loud. You could hear the music blasting even at the xcaret park. Another thing we were not happy with was the additional charge for the internet (12 USD per hour, 27 USD per day or 84 USD for the week). After it was explained to us that the internet might not work well, but if that was the case we could not get a refund, we decided not to try. We used the free WIFI at the xcaret instead. (it is pretty decent inside the theater) Overall, if you do not care about the spa or the beach and you want a hotel near xcaret to explore the park the hotel is a good choice. Read less

4 of 5 stars
Nov 19, 2014 - 5630andover - Waukesha, Wisconsin

We had a great week . This hotel is more of a green, jungle atmosphere with lots of wildlife. The employees are friendly and helpful. We recommend Francesco the bartender, Suzanna the beachfront... Read more waitress, Alberto the bellman, and Pilar in guest services. Food is really good, especially the Oceanfront seafood restaurant. There are quiet and activity filled pools, and a swim up bar. We missed nightly turndown service, but were willing to forgo that for a great vacation value. My only caution would be that if you have a special package with amenities, have your travel agent reconfirm that, and then bring a copy of everything along. It took us several days to get approval for all of the "extras" in our package. We will be back to this resort! Read less

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