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Open today: 9:00am - 9:00pm

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  • Mon - Fri9:00am - 9:00pm
  • Saturday9:00am - 7:00pm
  • Sunday10:00am - 6:00pm

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At a glance

  • Xcaret park accessible via hotel
  • Upgrade to include the Unlimited Xcaret Xperience
  • 5 swimming pools
  • 11 restaurants
  • All inclusive resort

Hotel facilities



Fitness Centre

Wheelchair Friendly


Swimming Pool


All Inclusive

Beach Holiday



TripAdvisor Traveller Rating


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Occidental Grand Xcaret

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A fantastic choice for an exciting family holiday, the Occidental Grand Xcaret, formerly known as the Occidental Grand Flamenco Xcaret, has a beautiful man-made cove beach; it is also adjacent to Xcaret Park-Mexico's celebrated natural theme park. With accommodations provided in a Virgin Holidays' dedicated room block, set in a prime location in the resort close to the beach. For the ultimate holiday experience, why not add the Unlimited Xcaret Xperience to your booking. Not only will you gain unlimited access to the Xcaret Park throughout your stay, you will also receive resort credit to use in the parks and at your hotel. Couples too will love the resort's relaxed atmosphere and incredible range of amenities, including 11 restaurants (1 exclusively for Royal Service guests) and 10 bars, catering to every taste and occasion. There are also 5 swimming pools to choose from, tennis courts and organised activities. At night, the fun continues with live music, shows and disco dancing!

Where is it?

Connected to Xcaret Park by boat or walking distance and overlooking the Riveria Maya on Mexico's Caribbean side. Playa del Carmen is 10 min away by taxi. Transfer time from airport: 1 hour 10 min.

Larger Map

Room information

760 rooms in 15 buildings. All rooms with balcony/terrace, air-conditioning, satellite TV, mini-bar (replenished daily with soft drinks, bottled water and local beer), safety deposit box, iron and board, and hairdryer. Deluxe Rooms are spacious and richly decorated. Bathrooms have shower only. 1 king-size or 2 double beds sleeping max 3 adults or 2 adults and 2 children (under 12 years). Wheelchair accessible Deluxe Rooms have a roll-in shower and king-size bed or 2 double beds (must be requested at time of booking and subject to availability). Non-smoking rooms on request.

Room Upgrade

Junior Suite-as Deluxe Room but includes a spacious living area.

Royal Club Luxury-luxury accommodation situated at the Royal Club, the exclusive section at the hotel that provides personalised services and VIP amenities.

Royal Club Junior Suite-as Royal Club Luxury Room but with living area.

The Royal Club offers an exclusive club-like atmosphere and the plush accommodation is located in three private buildings with 45 rooms and suites. Royal Club guests will enjoy spacious rooms and suites with hydro-massage bathtubs, private check-in and check-out reception, personal concierge service, business centre, in-room dining, stocked mini-fridge, luxurious linens and pillows, Etro toiletries, nightly turn-down service, fruit basket, plush bathrobes, preferred seating at à la carte restaurants and complimentary high speed Internet at The Royal Club Lobby. Royal Club members also have access to The Royal Club Restaurant with its variety of mouth-watering International dishes for breakfast, lunch and dinner. Open 7.30am-10.30pm.

Virgin Holidays Club Room Benefits available as an additional supplement and include:

- Lounge access at your you UK departure airport (for 2015 onwards)
- Private check-in
- Priority luggage delivery on arrival
- Twice weekly private speciality lunches including barbecue, paella and Mexican
- Private VIP area around the swimming pool with deluxe sun loungers
- Poolside waiter service from 9.00am-5.00pm and chilled towels circulated
- One massage per adult per week at the pool area
- ipod with pre-loaded playlist for use whilst at the hotel
- upgraded in-room amenities and plush bathrobe
- Daily finger food snacks at the bar area

Unlimited Xcaret Xperience (UXX)

Incorporate the Unlimited Xcaret Xperience with your stay and you will receive all day unlimited Xcaret Park access where you will also receive the following added extras:

- A private eco-cultural guided tour
- Complimentary access to the 'Xiquitos Sonando' kids activity
- Reserved seating at Gran Tlachco Theater for the "Xcaret México Espectacular”
- 10% discount off your meals and drinks whilst at the Xcaret Park.
- Plus any purchases you make at the Xcaret Park will be conveniently be delivered to your hotel room.

By adding the Unlimited Xcaret Xperience, in addition to all the fantastic All Inclusive benefits you automatically receive at the Occidental Grand Xcaret, you will also get:

- VIP check-in
- Daily stocked mini-bar
- Unlimited reservations during your stay at the speciality restaurants (subject to availability).
- 30% discount off a 90-min Mayan massage
- Up to US$980* resort credit

* Resort Credit
- US$500 Resort Credit to put towards rounds of golf, rooms upgrades and spa treatments to enhance your stay at the Occidental Grand Xcaret.
- US$180 Resort Credit can be spent on a whole host of tours and activities at the Xcaret Park from snorkelling and wildlife encounters to wine tasting.
- US$140 Resort Credit can be put towards local tours.
- US$100 Resort Credit to be spent on experiences at Xel-Ha-Park located approximately 31 mins from the Xcaret Park, transport not included).
Please note: Restrictions and min/max spend per voucher apply to resort credit.

Grand Concierge/Grand Romance packages

Enhance your stay by adding a Grand Concierge or Grand Romance package to your room:

Grand Concierge includes turn-down service, superior room amenities including bathrobe, a bottle of wine, fruit basket and a 10% discount for a spa treatment.

Grand Romance includes turn-down service, surprise gift, a bottle of sparkling wine, one day breakfast in bed, a romantic dinner, 1-hour couples massage in room, chocolate covered strawberries and 10% discount for a spa treatment.

Eats and drinks

11 restaurants (1 exclusively for Royal Club guests only), 5 of which are à la carte, including Le Buffet, Sonora Grill (steakhouse), Los Olivos (Italian), La Hacienda (gourmet Mexican). Also D'Oriental (Asian), El Pescador (seafood), La Piazza (pizzeria), Paco's Tacos and El Lago (serving snacks and light meals). Beach Club also serving snacks and light meals. 10 bars.

Fun and games

5 swimming pools, including 2 huge freeform pools with Jacuzzis plus a children's pool, spa*, fitness centre and solarium. Water sports with scuba-diving* and deep-sea fishing*. 1 paddle court, 2 tennis courts, shuffle board, archery and mini-golf. Supervised kids' club (4-12 years) with separate pool, buffet restaurant and daily activities. Ecological and cultural hikes*. Golf nearby*.


Daily activities programme. Nightly entertainment. Disco.

Handy stuff

Exclusive waiting service for drinks. Laundry/dry-cleaning service*. Babysitting (on request*). Resort shuttle service.

Additional information

Dress code: In all menu-style restaurants, men are required to wear long trousers and shirts with sleeves (short sleeves acceptable). No beachwear or sandals.

*Denotes local charge.

Child ages at this property up to and including 12 years. 

Reservations required at the a la carte restaurants (number of visits per stay dependant on duration)

All Inclusive

All meals, snacks, soft and alcoholic drinks, including premium brands. Wine served with lunch and dinner. In room mini-bar with soft drinks, beer and water. All activities and entertainment detailed above unless otherwise stated.



Wheelchair Accessible: fully accessible properties that offer wheelchair adapted rooms with either roll-in shower or bath tub with grab rails. Please note: These rooms are subject to availability and may only be available in specific room categories with varying bedding arrangements. Please request this at the time of booking. The Virgin Holidays Special Assistance Team can be contacted by e-mail at or call us on 0844 557 3998, Monday-Friday 9.00am-5.30pm.

Wheelchair Accessible Deluxe Rooms with king bed or 2 doubles and roll-in shower.

Virgin Holidays favourite

“ From their great facilities and locations, to the value and benefits they offer, these hotels are our top tips for getting you back to your bombastic best.

Upgraded In-Room Amenities: Including a luxury bathrobe and slippers.

Stocked Mini Bar: Replenished daily

10% Discount: On spa treatments.

Discounted Green Fees

Fruit Basket Bottle of Tequila

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Occidental Grand Xcaret

  • What to Expect:
    • 4.0 Location
    • 4.0 Sleep Quality
    • 4.0 Rooms
    • 4.0 Service
    • 4.0 Value
    • 4.5 Cleanliness
  • Traveller Rating:
    • Excellent (2736)
    • Very Good (2280)
    • Average (950)
    • Poor (497)
    • Terrible (381)

This is a 4th visit to this wonderful hotel and never a disappointment. My partner and I first visited 3 years ago and went back for a 2, 3, & have just returned from our 4th visit with our parents...

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5 of 5 stars
Oct 21, 2014 - 777amanda - Surrey, United Kingdom

This is a 4th visit to this wonderful hotel and never a disappointment. My partner and I first visited 3 years ago and went back for a 2, 3, & have just returned from our 4th visit with our parents... Read more who are all elderly. The resort was perfect for them as the buggies that drive around the complex meant they didn't have to walk far and could get around on their own. The rooms are very large, spotless and the beds are extremely comfortable. The choice of food is endless and of high standards and with the added benefit of other restaurants such as the Seafood Rest, Steak House and Italian Rest you will never get board of the food. The staff are always polite, friendly and attentive and EVERYONE says hello to you from the minute you arrive and greeted with a drink and fruit to the minute you leave. The hotel caters for all ages and there is always something to do if you want, but if you want peace then there's plenty of areas where you can escape for a swing in a hammock and a sneaky pina colada !! The cocktail list is endless and the bar staff will happily make up any cocktail - even your own recipe. The gardens are beautiful and you would think you were in the jungle with the amount of wildlife around, sitting by the many pools with monkeys swinging through the trees and watching racoons feeding their babies. The beach/lagoon is very clean and well maintained and if you like snorkelling then there are plenty of fish to see (infact you don't even need a snorkel) the water is crystal clear. Quite honestly there is nothing bad to say about this resort, which is why we keep returning, our thanks to Jose and his team for making our trip, yet again a memorable one. Read less

5 of 5 stars
Oct 21, 2014 - moncan72 - Montreal, Canada

A pleasant and memorable experience! We loved the beach at this resort. There are 5 A La carte restaurants and the main buffet and a Taco & Nacho bar. Very good food and drinks. All in all - very... Read more good !!! Read less

5 of 5 stars
Oct 21, 2014 - Tom D - Baltimore, Maryland

Stayed here for new years eve on a 4 day vacation. Excellent resort and the NYE entertainment was top notch ! Love the private cove and its only a short ride to the town of Playa Del Carmen. The... Read more food at all the restraunts was excellent and the room was updated and clean. The only dissaponting thing was the night club was a little small and dead. But that's OK because the town has plenty of night life. Would definitely stay here on my next trip to Riveria Maya. Read less

5 of 5 stars
Oct 20, 2014 - Marie M

Love the hotel, very friendly staff,i spent the most enjoyable time with my family,The room was spacious and very clean, I spoke with Miguel Abreu over the phone asking for a crib for my baby well my... Read more requested went above and beyond i had a wonderful room ,the food was very good and the restaurants were excellent,service was was excellent and we never have an issue with the concierge, my kids love the kids club and xcaret park, next time i will come back for longer. Read less

5 of 5 stars
Oct 20, 2014 - TheAlmightyDon - Northampton, United Kingdom

Went for 2 weeks in September for mine and my wife's birthday. When mentioned, we were given an arrangement of free gifts which was a nice touch. Anyway - onto the review. The best advice I can... Read more give is be prepared to walk - especially if you are a standard Virgin Atlantic customer as you will be in block 22 which is a 10-15 minute walk from the main arena. Or you can hop on the 'lazy bus' (as we dubbed it) - basically a golf cart with a trailer. Definitely explore the resort as you will no doubt find a pool which is as loud/quiet as you require. All the pools are lovely and kept generally clean. The paths clean. Bushes maintained. Rooms immaculate (even better if you tip before not after you leave!) and despite most sites recommending pesos, the US Dollar seems to be preferred by the cleaners/waiters/waitresses etc. The onsite disco was a bit of a disappointment - the music was not really international so to speak but after enough drink, what did it matter? The sport bar far too loud to enjoy, but the entertainment was good. Shame it was the same every week. Food was incredible but do yourself a favour and book into the restaurants rather than the buffet in the evenings. The Oriental, steakhouse and Taco Bar were the best for me. The mosquitoes are monsters - do yourself a favour and cover up in the evenings. It might be hot but you will not regret it. Mexicans are lovely people. Make an effort with them in Spanish if you can. Do not treat them like your servants (which I saw many people do) - just slip them a few dollars and they will be your friend for the duration of your holiday. Jorge (from the beach) was fantastic and kept the wife and I suitably hydrated. ;-) If you like snorkelling, the sea is full of fish. I would recommend you get a cheap underwater camera as there is a lot to see. One excursion not to miss is Chichen Itza - the Mayan Ruins. Takes a whole day but SO worth it. The traders that came onsite every few days had a few cool things to buy and they were not pushy either. Throughout your holiday there will be photographers coming round with various animals which my missus fell for - over the 2 weeks we had loads of pictures to choose from in the onsite store and then saw the price for a pack of 10 prints/images on CD. Shockingly expensive! **WARNING** Whenever your Virgin rep is not around, the staff will try to get you to go to a 2hr presentation about becoming a member of the 'Royal' club - basically a time share scam. We were asked about 5 times before they stopped asking. Read less

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