Mexico Holidays

0344 557 4321

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  • Mon - Fri9am - 9pm
  • Saturday9am - 7pm
  • Sunday10am - 6pm
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TripAdvisor Traveller Rating

4.0

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Occidental Grand Xcaret

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A fantastic choice for an exciting family holiday, the Occidental Grand Xcaret, formerly known as the Occidental Grand Flamenco Xcaret, has a beautiful man-made cove beach; it is also adjacent to Xcaret Park-Mexico's celebrated natural theme park. With accommodations provided in a Virgin Holidays' dedicated room block, set in a prime location in the resort close to the beach. For the ultimate holiday experience, why not add the Unlimited Xcaret Xperience to your booking. Not only will you gain unlimited access to the Xcaret Park throughout your stay, you will also receive resort credit to use in the parks and at your hotel. Couples too will love the resort's relaxed atmosphere and incredible range of amenities, including 11 restaurants (1 exclusively for Royal Club guests) and 10 bars, catering to every taste and occasion. There are also 5 swimming pools to choose from, tennis courts and organised activities. At night, the fun continues with live music, shows and disco dancing!

At a glance

Favourites Benefits These hotels provide exceptionally good value, are in great locations and offer exclusive benefits to Virgin Holidays’ customers.
  • Xcaret park accessible via hotel
  • Upgrade to include the Unlimited Xcaret Xperience
  • 5 swimming pools
  • 11 restaurants
  • All inclusive resort

Where is it?

Connected to Xcaret Park by boat or walking distance and overlooking the Riveria Maya on Mexico's Caribbean side. Playa del Carmen is 10 min away by taxi. Transfer time from airport: 50 mins.

Larger Map

Room information

778 rooms in 15 buildings. All rooms with balcony/terrace, air-conditioning, satellite TV, mini-bar (replenished daily with soft drinks, bottled water and local beer), safety deposit box, iron and board, and hairdryer. Deluxe Rooms are spacious and richly decorated. Bathrooms have shower only. 1 king-size or 2 double beds sleeping max 3 adults or 2 adults and 2 children (under 12 years). Wheelchair accessible Deluxe Rooms have a roll-in shower and king-size bed or 2 double beds (must be requested at time of booking and subject to availability). Non-smoking rooms on request.

Room Upgrade

Junior Suites are as Deluxe Rooms but include a spacious living area.

Royal Club Luxury are situated at the Royal Club, the exclusive section at the hotel that provides personalised services and VIP amenities. The Royal Club has a few more steps and should only be recommend to those guests who can walk and manage a few steps.

Royal Club Junior Suites are as Royal Club Luxury Rooms but with living area. The Royal Club has a few more steps and should only be recommend to those guests who can walk and manage a few steps.

The Royal Club offers an exclusive club-like atmosphere and the plush accommodation is located in three private buildings with 45 rooms and suites. Royal Club guests will enjoy spacious rooms and suites with hydro-massage bathtubs, private check-in and check-out reception, personal concierge service, business centre, in-room dining, stocked mini-fridge, luxurious linens and pillows, Etro toiletries, nightly turn-down service, fruit basket, plush bathrobes, preferred seating at à la carte restaurants and complimentary high speed Internet at The Royal Club Lobby. Royal Club members have access to The Royal Club Restaurant with its variety of mouth-watering International dishes for breakfast, lunch and dinner. Open 7.30am-10.30pm. The Royal Club has a few more steps and should only be recommend to those guests who can walk and manage a few steps.

Virgin Holidays Club Room Benefits available as an additional supplement and include:

- Lounge access at your UK departure airport
- Private check-in and check-out
- Priority luggage delivery on arrival
- Private VIP area around the swimming pool with deluxe sun loungers
- Poolside waiter service from 9.00am-5.00pm and chilled towels circulated
- One welcome massage per adult per week at the pool area
- Upgraded in-room amenities and use of plush bathrobes
- Fresh fruits and juices in addition to regular bar inclusions

-Lounge access at your UK departure airport (only included when booking a package holiday)

Unlimited Xcaret Xperience (UXX)

Incorporate the Unlimited Xcaret Xperience with your stay and you will receive all day unlimited Xcaret Park access where you will also receive the following added extras:

- A private eco-cultural guided tour
- Complimentary access to the 'Xiquitos Sonando' kids activity
- Reserved seating at Gran Tlachco Theater for the "Xcaret México Espectacular”
- 10% discount off your meals and drinks whilst at the Xcaret Park.
- Plus any purchases you make at the Xcaret Park will be conveniently be delivered to your hotel room.

By adding the Unlimited Xcaret Xperience, in addition to all the fantastic All Inclusive benefits you automatically receive at the Occidental Grand Xcaret, you will also get:

- VIP check-in
- 30% discount off a 90-min Mayan massage
- Up to US$920* resort credit

* Resort Credit
- US$500 Resort Credit to put towards rounds of golf, rooms upgrades and spa treatments to enhance your stay at the Occidental Grand Xcaret.
- US$180 Resort Credit can be spent on a whole host of tours and activities at the Xcaret Park from snorkelling and wildlife encounters to wine tasting.
- US$140 Resort Credit can be put towards local tours.
- US$100 Resort Credit to be spent on experiences at Xel-Ha-Park located approximately 31 mins from the Xcaret Park, transport not included).
Please note: Restrictions and min/max spend per voucher apply to resort credit.

Grand Concierge/Grand Romance packages

Enhance your stay by adding a Grand Concierge or Grand Romance package to your room:

Grand Concierge includes turn-down service, superior room amenities including bathrobe, a bottle of wine, fruit basket and a 10% discount for a spa treatment.

Grand Romance includes turn-down service, surprise gift, a bottle of sparkling champagne, one day breakfast in bed, a romantic dinner, 1-hour couples massage in room, chocolate covered strawberries and 10% discount for a spa treatment.

Eats and drinks

11 restaurants (1 exclusively for Royal Club guests only), 5 of which are à la carte, including Le Buffet, Sonora Grill (steakhouse), Los Olivos (Italian), La Hacienda (gourmet Mexican). Also D'Oriental (Asian), El Pescador (seafood), La Piazza (pizzeria), Paco's Tacos and El Lago (serving snacks and light meals). Beach Club also serving snacks and light meals. 10 bars.

Fun and games

5 swimming pools, including 2 huge freeform pools with Jacuzzis plus a children's pool, spa*, fitness centre and solarium. Water sports with scuba-diving* and deep-sea fishing*. 1 paddle court, 2 tennis courts, shuffle board, archery and mini-golf. Supervised kids' club (4-12 years) with separate pool, buffet restaurant and daily activities. Ecological and cultural hikes*. Golf nearby*.

Entertainment

Daily activities programme. Nightly entertainment. Disco.

Handy stuff

Exclusive waiting service for drinks. Laundry/dry-cleaning service*. Babysitting (on request*). Resort shuttle service. Baby concierge service available when you book a Club Room- including bottle steriliser, high chair and baby bouncer or beach play items for toddlers. Exclusive Virgin Holidays Concierge Lounge due to open in Spring 2016.

Additional information

Dress Code: Reservations required at the a la carte restaurants.

*Denotes local charge.

Child ages at this property up to and including 12 years. 

Please note: Due to balcony health and safety restrictions familes with children under 16 must be allocated ground floor rooms regardless of room category.

All Inclusive

All meals, snacks, soft and alcoholic drinks, including premium brands. Wine served with lunch and dinner. In room mini-bar with soft drinks, beer and water. All activities and entertainment detailed above unless otherwise stated.

 

Accessibility

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

Virgin Holidays favourite

Virgin Holidays favourite

“ From their great facilities and locations, to the value and benefits they offer, these hotels are our top tips for getting you back to your bombastic best.

Upgraded In-Room Amenities: Including a luxury bathrobe and slippers.

Stocked Mini Bar: Replenished daily

10% Discount: On spa treatments.

Discounted Green Fees

Fruit Basket Bottle of Tequila

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Occidental Grand Xcaret

  • What to Expect:
    • 4.0 Location
    • 4.0 Sleep Quality
    • 4.0 Rooms
    • 4.0 Service
    • 4.0 Value
    • 4.5 Cleanliness
  • Traveller Rating:
    • Excellent (3267)
    • Very Good (2683)
    • Average (1076)
    • Poor (534)
    • Terrible (406)

Hi! My husband and I stayed here in November of 2009. We fell in love with the place. Beautiful people, delicious food, awesome grounds. We swore we would return. About a month ago, we decided to go...

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5 of 5 stars
May 22, 2015 - newfiechic39 - GLOVERTOWN

Hi! My husband and I stayed here in November of 2009. We fell in love with the place. Beautiful people, delicious food, awesome grounds. We swore we would return. About a month ago, we decided to go... Read more to Mexico for a week at the end of May. Unfortunately, we were unable to book our dream resort. We are staying elsewhere but we have decided to fore go an excision in order to stay here for a night. We are so excited and cannot wait until June 1st to revisit this marvellous property. Read less

4 of 5 stars
May 22, 2015 - George N Shilpa M - Palmyra, Pennsylvania, United States

Had a great time, very nice clean & fun resort. Rooms are ok. Good food, nice drinks, great employees, good activities. The only suggestion to provide coffee in lobby for early check out guests... Read more & some more activities at different pool areas too. Read less

5 of 5 stars
May 21, 2015 - cld1104 - Tampa, Florida

This was our 2nd visit to this hotel - Royal Club and I have to say the service is outstanding. I would like to thank Luis McGregor, Francisco, Delfino, Daniel and all the others who waited on us... Read more (group of 4) during our last stay. These guys went over and beyond to provide whatever we asked for - hot sauce in all different variations, coconut water. I am skeptical about trying other resorts since I am afraid they will not compare. We will be back! Read less

4 of 5 stars
May 21, 2015 - azmacushla - Phoenix, AZ

We just returned from a 6 day trip to the Occidental Grand Xcaret. We've never stayed at an all inclusive before so we went with low expectations and we were very pleasantly surprised. The property... Read more is quite beautiful and spread out. Very clean and well maintained. Lots of wildlife: we saw a big snake, many agouti, monkeys and even white tail deer all on the property. The food was varied, plentiful and for the most part quite good. Service was lacking in most of the locations but the seaside restaurant had excellent service and the wait staff there was most attentive. The nightly shows weren't what you'd see on a cruise ship but entertaining none-the-less. The beach is small, but the salt water pool is pretty unique. All in all it was a very pleasant trip. Not sure that we'd go again but only because it was so very humid there. Read less

4 of 5 stars
May 21, 2015 - Vedran P

We booked the Royal Club with Unlimited Xcaret experience Good: Royal Club Pool was great and very private Royal Club restaurant and service was also good as we could get lunch right at the pool... Read more side and Antonio was amazing. Room service and cleaning was good and accommodating. Xcaret is worth it as we went there on 3-4 separate occasions with our 2yr old there is a lot to see but be prepared to walk. Food is pretty good. Not so great: Beach is man made and nothing to write home about - don't go here if you want a nice beach, shade, etc... Bars are at best adequate ( pool/beach) showing their age and need renovation Bad: Service at the main restaurant is actually pretty bad. No attention to detail, no one owns a table, often had to wait for coffee, cutlery, or steal from another table. One time we specifically gave a tip to someone to get us a drink and he completely forgot about us - even came back to the table 15 min later asking if we needed anything. Overall I enjoyed the stay but the restaurant service has to be better for us to return. Read less

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