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Open today: 9:00am - 9:00pm

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  • Mon - Fri9:00am - 9:00pm
  • Saturday9:00am - 7:00pm
  • Sunday10:00am - 6:00pm

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At a glance

  • Xcaret park accessible via hotel
  • Upgrade to include the Unlimited Xcaret Xperience
  • 5 swimming pools
  • 11 restaurants
  • All inclusive resort

Hotel facilities



Fitness Centre

Wheelchair Friendly


Swimming Pool


All Inclusive

Beach Holiday



TripAdvisor Traveller Rating


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Occidental Grand Xcaret

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A fantastic choice for an exciting family holiday, the Occidental Grand Xcaret, formerly known as the Occidental Grand Flamenco Xcaret, has a beautiful man-made cove beach; it is also adjacent to Xcaret Park-Mexico's celebrated natural theme park. With accommodations provided in a Virgin Holidays' dedicated room block, set in a prime location in the resort close to the beach. For the ultimate holiday experience, why not add the Unlimited Xcaret Xperience to your booking. Not only will you gain unlimited access to the Xcaret Park throughout your stay, you will also receive resort credit to use in the parks and at your hotel. Couples too will love the resort's relaxed atmosphere and incredible range of amenities, including 11 restaurants (1 exclusively for Royal Service guests) and 10 bars, catering to every taste and occasion. There are also 5 swimming pools to choose from, tennis courts and organised activities. At night, the fun continues with live music, shows and disco dancing!

Where is it?

Connected to Xcaret Park by boat or walking distance and overlooking the Riveria Maya on Mexico's Caribbean side. Playa del Carmen is 10 min away by taxi. Transfer time from airport: 1 hour 10 min.

Larger Map

Room information

760 rooms in 15 buildings. All rooms with balcony/terrace, air-conditioning, satellite TV, mini-bar (replenished daily with soft drinks, bottled water and local beer), safety deposit box, iron and board, and hairdryer. Deluxe Rooms are spacious and richly decorated. Bathrooms have shower only. 1 king-size or 2 double beds sleeping max 3 adults or 2 adults and 2 children (under 12 years). Wheelchair accessible Deluxe Rooms have a roll-in shower and king-size bed or 2 double beds (must be requested at time of booking and subject to availability). Non-smoking rooms on request.

Room Upgrade

Junior Suite-as Deluxe Room but includes a spacious living area.

Royal Club Luxury-luxury accommodation situated at the Royal Club, the exclusive section at the hotel that provides personalised services and VIP amenities.

Royal Club Junior Suite-as Royal Club Luxury Room but with living area.

The Royal Club offers an exclusive club-like atmosphere and the plush accommodation is located in three private buildings with 45 rooms and suites. Royal Club guests will enjoy spacious rooms and suites with hydro-massage bathtubs, private check-in and check-out reception, personal concierge service, business centre, in-room dining, stocked mini-fridge, luxurious linens and pillows, Etro toiletries, nightly turn-down service, fruit basket, plush bathrobes, preferred seating at à la carte restaurants and complimentary high speed Internet at The Royal Club Lobby. Royal Club members also have access to The Royal Club Restaurant with its variety of mouth-watering International dishes for breakfast, lunch and dinner. Open 7.30am-10.30pm.

Virgin Holidays Club Room Benefits available as an additional supplement and include:

- Lounge access at your you UK departure airport (for 2015 onwards)
- Private check-in
- Priority luggage delivery on arrival
- Twice weekly private speciality lunches including barbecue, paella and Mexican
- Private VIP area around the swimming pool with deluxe sun loungers
- Poolside waiter service from 9.00am-5.00pm and chilled towels circulated
- One massage per adult per week at the pool area
- ipod with pre-loaded playlist for use whilst at the hotel
- upgraded in-room amenities and plush bathrobe
- Daily finger food snacks at the bar area

Unlimited Xcaret Xperience (UXX)

Incorporate the Unlimited Xcaret Xperience with your stay and you will receive all day unlimited Xcaret Park access where you will also receive the following added extras:

- A private eco-cultural guided tour
- Complimentary access to the 'Xiquitos Sonando' kids activity
- Reserved seating at Gran Tlachco Theater for the "Xcaret México Espectacular”
- 10% discount off your meals and drinks whilst at the Xcaret Park.
- Plus any purchases you make at the Xcaret Park will be conveniently be delivered to your hotel room.

By adding the Unlimited Xcaret Xperience, in addition to all the fantastic All Inclusive benefits you automatically receive at the Occidental Grand Xcaret, you will also get:

- VIP check-in
- Daily stocked mini-bar
- Unlimited reservations during your stay at the speciality restaurants (subject to availability).
- 30% discount off a 90-min Mayan massage
- Up to US$980* resort credit

* Resort Credit
- US$500 Resort Credit to put towards rounds of golf, rooms upgrades and spa treatments to enhance your stay at the Occidental Grand Xcaret.
- US$180 Resort Credit can be spent on a whole host of tours and activities at the Xcaret Park from snorkelling and wildlife encounters to wine tasting.
- US$140 Resort Credit can be put towards local tours.
- US$100 Resort Credit to be spent on experiences at Xel-Ha-Park located approximately 31 mins from the Xcaret Park, transport not included).
Please note: Restrictions and min/max spend per voucher apply to resort credit.

Grand Concierge/Grand Romance packages

Enhance your stay by adding a Grand Concierge or Grand Romance package to your room:

Grand Concierge includes turn-down service, superior room amenities including bathrobe, a bottle of wine, fruit basket and a 10% discount for a spa treatment.

Grand Romance includes turn-down service, surprise gift, a bottle of sparkling wine, one day breakfast in bed, a romantic dinner, 1-hour couples massage in room, chocolate covered strawberries and 10% discount for a spa treatment.

Eats and drinks

11 restaurants (1 exclusively for Royal Club guests only), 5 of which are à la carte, including Le Buffet, Sonora Grill (steakhouse), Los Olivos (Italian), La Hacienda (gourmet Mexican). Also D'Oriental (Asian), El Pescador (seafood), La Piazza (pizzeria), Paco's Tacos and El Lago (serving snacks and light meals). Beach Club also serving snacks and light meals. 10 bars.

Fun and games

5 swimming pools, including 2 huge freeform pools with Jacuzzis plus a children's pool, spa*, fitness centre and solarium. Water sports with scuba-diving* and deep-sea fishing*. 1 paddle court, 2 tennis courts, shuffle board, archery and mini-golf. Supervised kids' club (4-12 years) with separate pool, buffet restaurant and daily activities. Ecological and cultural hikes*. Golf nearby*.


Daily activities programme. Nightly entertainment. Disco.

Handy stuff

Exclusive waiting service for drinks. Laundry/dry-cleaning service*. Babysitting (on request*). Resort shuttle service.

Additional information

Dress code: In all menu-style restaurants, men are required to wear long trousers and shirts with sleeves (short sleeves acceptable). No beachwear or sandals.

*Denotes local charge.

Child ages at this property up to and including 12 years. 

Reservations required at the a la carte restaurants (number of visits per stay dependant on duration)

All Inclusive

All meals, snacks, soft and alcoholic drinks, including premium brands. Wine served with lunch and dinner. In room mini-bar with soft drinks, beer and water. All activities and entertainment detailed above unless otherwise stated.



Wheelchair Accessible: fully accessible properties that offer wheelchair adapted rooms with either roll-in shower or bath tub with grab rails. Please note: These rooms are subject to availability and may only be available in specific room categories with varying bedding arrangements. Please request this at the time of booking. The Virgin Holidays Special Assistance Team can be contacted by e-mail at or call us on 0844 557 3998, Monday-Friday 9.00am-5.30pm.

Wheelchair Accessible Deluxe Rooms with king bed or 2 doubles and roll-in shower.

Virgin Holidays favourite

“ From their great facilities and locations, to the value and benefits they offer, these hotels are our top tips for getting you back to your bombastic best.

Upgraded In-Room Amenities: Including a luxury bathrobe and slippers.

Stocked Mini Bar: Replenished daily

10% Discount: On spa treatments.

Discounted Green Fees

Fruit Basket Bottle of Tequila

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Occidental Grand Xcaret

  • What to Expect:
    • 4 based on 5325 reviews Location
    • 4 based on 5690 reviews Rooms
    • 4 based on 5900 reviews Service
    • 4 based on 5839 reviews Value
    • 4 based on 5851 reviews Cleanliness
  • Traveller Rating:
    • Excellent (2567)
    • Very Good (2175)
    • Average (916)
    • Poor (486)
    • Terrible (370)

I arrived home yesterday and I've just booked to go back next year :0) The weather was great and very hot I was in building 21 so was lucky enough to have a pool right outside my...

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5 of 5 stars
Jul 21, 2014 - Sparkle108242 - Lincolnshire, United Kingdom

I arrived home yesterday and I've just booked to go back next year :0) The weather was great and very hot I was in building 21 so was lucky enough to have a pool right outside my... Read more building Can't wait for next year :0) Read less

3 of 5 stars
Jul 21, 2014 - Panos P -

If you plan to be lazy, have average food and drinks and bake underneath the sun, then this spot will be great for you. If you plan to do all the above and more like water activities, excursions... Read more , good coffee and excellent food, it's best to look elsewhere. Also, the Xcaret park that is next to the resort sucks big time and a waste of money. The only exception is if you have kids under 11 and or are into musicals. Read less

2 of 5 stars
Jul 21, 2014 - NewYorkElaina - new york

The hotel is very beautiful, and I found the food to be phenomenal. We travelled a group of 7 friends in three rooms. We enjoyed the pools, hot tubs and restaurants. There was something to please... Read more every palette. The grounds were lush with greenery. Beautiful birds, lizards iguanas, ant eaters and deers. It was an experience. Check in was very disappointing, I was meeting my party a day later, and I was given the key to the wrong room. No one offered to help me with my luggage. We booked through, and were informed by them we would have room credits of 900 dollars to share to use at the spa or other amenities at the hotel. We were given a coupon book with nothing useful to us. Not sure if that would be cheapcaribbean or the hotel to blame. Either way it was a big miscommunication. The drinks were extremely watered down, they only left us bloated. The staff at the buffet atop the swim up bar near building 19 could really use some customer service training. They were not polite at all. There is nowhere to have a light snack near the pool or beach. You must go into each buffet or restaurant fully clothed and not wet, or you will not be served. I understand for safety reasons, we must be dressed and dry, but this is vacation, and I usually like to have a light snack while I am lounging by the pool. Well, that is not allowed here. You are not allowed to take any food out of any buffet or bring it back to your room, no room service either. The bartenders by the swim up bar are extremely understaffed in that area, and they get annoyed if you ask for too many drinks at one time. I understand why they are upset, but I really wish it would not have been directed at me. The rooms were kept very clean, maid service was thorough each day, and the beds and pillows were comfortable to me. I personally would never stay here again, and would not recommend this hotel to anyone. Read less

3 of 5 stars
Jul 21, 2014 - skyrat1977 - Fairfield, California

First of all, there are many all-inclusive choices in the Riviera Maya. Do not waste your hard earned money here. You may be drawn to it because Xcaret Eco Park is next door, but this hotel is not... Read more owned by the park anymore. We solely chose to stay here because we were promised lower park entry rates with a 3 night minimum stay. However, our disappointment began upon check-in. The front desk agent was not friendly at all and was uninformed regarding the extra amenities we booked on-line. It took more than 20 minutes and getting angry for them to acknowledge our upgraded amenities and room for which we paid a considerable amount extra. The rooms were good, but if you book a suite don't expect a bigger room. It is simply an extra room with a dining table and living room instead of a bed. Not romantic at all. The food close to the Lobby restaurant was not even good. Tasteless and bland. After communicating our concern with management he promised to arrange our use of the specialty restaurants which require a reservation, but never came through with it. He didn't log it in the system or answered the phone when the time came for staff to confirm the offer. We gave up and ate off property in Playa del Carmen. The pools are ok, but you won't feel like you are in the Riviera Maya. More like in a Motel 6 in Nebraska, USA. The artificial beach is ok if you enjoy trying to relax to an entertainer blasting his voice on top of the new pop music as teenagers and young adults run around screaming. Luckily, there is an adult area were there are a few shaded seats and the view is beautiful. However, it is all rocks and coral. No sand beach (see pix). Bring rubber swimming shoes. The quality of the alcoholic drinks is average. Not premium and some bartenders do not know how to make mixed drinks properly. I had a Mojito with no sugar twice. Because Xcaret Eco Park is best enjoyed as an all day endeavor, we should have booked a hotel in Playa not all-inclusive and go to the park all day which costs $100 dollars per person. But if you want to Snorkel and eat add another $20. In a good note, the service staff was always friendly and helpful except for the one front desk agent. If you are set on an all-inclusive Riu Hotels have excellent food and drinks! The less expensive ones don't have the beach, (like the Occidental Xcaret) but at least they shuttle you to the properties with a beach were you can still get all-inclusive food and drink. Read less

5 of 5 stars
Jul 20, 2014 - shirleybird_moore853 - Swindon, United Kingdom

It is my 2nd visit to this hotel my 1st 18 months ago. Last time I went with a group of girls this time I went with my husband. The resort fits all. As the 1st time great service, great staff always... Read more smiling, we paid the extra to have unlimited excess to the park which is shown as XXX when you book. I love the fact the animals are running around the resorts it makes for great viewing. I love the food especially in the restaurants my favourite being the seafood and the Chinese. The only downside is it is hard to get the times you want at the restaurants. When I tried to book for the next day or the day after they were giving us times like 630pm or 9pm which is either too late or too early. Then when we went along to the restaurants in between those times they were hardly full so either they don't book them full or they had lots of people not turn up. One thing I must comment on when I went 18 months ago the wine and champagne (sparkling wine) was so much better then then this time. It was cheap stuff this time and I could not drink it. I can't complain for the price but please put your price up a little to give us customers better quality wine . The service at reception could be improved. When I arrived I tried to contact a friend and when I called reception they gave me the room number. They should not do that for security reasons and there is no voicemail facility. Then I had some friends arriving a few days after our arrival and I asked at reception if they had checked in yet and they said they had no reservation. After I insisted they were arriving that day they checked again and lo and behold they found it. I then wrote out a note for my friends with our room number and our plans for the restaurant that night and the reception staff put the note with their check in details. I heard nothing from my friends that night and when I found then on the beach the next day they were never given my note. I was not happy Read less

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