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  • Mon - Fri9:00am - 9:00pm
  • Saturday9:00am - 7:00pm
  • Sunday10:00am - 6:00pm

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At a glance

  • Xcaret park accessible via hotel
  • Upgrade to include the Unlimited Xcaret Xperience
  • 5 swimming pools
  • 11 restaurants
  • All inclusive resort

Hotel facilities

Bar

Fishing

Fitness Centre

Wheelchair Friendly

Scuba

Swimming Pool

Tennis

All Inclusive

Beach Holiday

Honeymoon

Wedding

TripAdvisor Traveller Rating

4

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Occidental Grand Xcaret

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WEATHER HERE

A fantastic choice for an exciting family holiday, the Occidental Grand Xcaret, formerly known as the Occidental Grand Flamenco Xcaret, has a beautiful man-made cove beach; it is also adjacent to Xcaret Park-Mexico's celebrated natural theme park. With accommodations provided in a Virgin Holidays' dedicated room block, set in a prime location in the resort close to the beach. For the ultimate holiday experience, why not add the Unlimited Xcaret Xperience to your booking. Not only will you gain unlimited access to the Xcaret Park throughout your stay, you will also receive resort credit to use in the parks and at your hotel. Couples too will love the resort's relaxed atmosphere and incredible range of amenities, including 11 restaurants (1 exclusively for Royal Service guests) and 10 bars, catering to every taste and occasion. There are also 5 swimming pools to choose from, tennis courts and organised activities. At night, the fun continues with live music, shows and disco dancing!

Where is it?

Connected to Xcaret Park by boat or walking distance and overlooking the Riveria Maya on Mexico's Caribbean side. Playa del Carmen is 10 min away by taxi. Transfer time from airport: 1 hour 10 min.

Larger Map

Room information

760 rooms in 15 buildings. All rooms with balcony/terrace, air-conditioning, satellite TV, mini-bar (replenished daily with soft drinks, bottled water and local beer), safety deposit box, iron and board, and hairdryer. Deluxe Rooms are spacious and richly decorated. Bathrooms have shower only. 1 king-size or 2 double beds sleeping max 3 adults or 2 adults and 2 children (under 12 years). Wheelchair accessible Deluxe Rooms have a roll-in shower and king-size bed or 2 double beds (must be requested at time of booking and subject to availability). Non-smoking rooms on request.

Room Upgrade

Junior Suite-as Deluxe Room but includes a spacious living area.

Royal Club Luxury-luxury accommodation situated at the Royal Club, the exclusive section at the hotel that provides personalised services and VIP amenities.

Royal Club Junior Suite-as Royal Club Luxury Room but with living area.

The Royal Club offers an exclusive club-like atmosphere and the plush accommodation is located in three private buildings with 45 rooms and suites. Royal Club guests will enjoy spacious rooms and suites with hydro-massage bathtubs, private check-in and check-out reception, personal concierge service, business centre, in-room dining, stocked mini-fridge, luxurious linens and pillows, Etro toiletries, nightly turn-down service, fruit basket, plush bathrobes, preferred seating at à la carte restaurants and complimentary high speed Internet at The Royal Club Lobby. Royal Club members also have access to The Royal Club Restaurant with its variety of mouth-watering International dishes for breakfast, lunch and dinner. Open 7.30am-10.30pm.

Virgin Holidays Club Room Benefits available as an additional supplement and include:

- Lounge access at your you UK departure airport (for 2015 onwards)
- Private check-in
- Priority luggage delivery on arrival
- Twice weekly private speciality lunches including barbecue, paella and Mexican
- Private VIP area around the swimming pool with deluxe sun loungers
- Poolside waiter service from 9.00am-5.00pm and chilled towels circulated
- One massage per adult per week at the pool area
- ipod with pre-loaded playlist for use whilst at the hotel
- upgraded in-room amenities and plush bathrobe
- Daily finger food snacks at the bar area

Unlimited Xcaret Xperience (UXX)

Incorporate the Unlimited Xcaret Xperience with your stay and you will receive all day unlimited Xcaret Park access where you will also receive the following added extras:

- A private eco-cultural guided tour
- Complimentary access to the 'Xiquitos Sonando' kids activity
- Reserved seating at Gran Tlachco Theater for the "Xcaret México Espectacular”
- 10% discount off your meals and drinks whilst at the Xcaret Park.
- Plus any purchases you make at the Xcaret Park will be conveniently be delivered to your hotel room.

By adding the Unlimited Xcaret Xperience, in addition to all the fantastic All Inclusive benefits you automatically receive at the Occidental Grand Xcaret, you will also get:

- VIP check-in
- Daily stocked mini-bar
- Unlimited reservations during your stay at the speciality restaurants (subject to availability).
- 30% discount off a 90-min Mayan massage
- Up to US$980* resort credit

* Resort Credit
- US$500 Resort Credit to put towards rounds of golf, rooms upgrades and spa treatments to enhance your stay at the Occidental Grand Xcaret.
- US$180 Resort Credit can be spent on a whole host of tours and activities at the Xcaret Park from snorkelling and wildlife encounters to wine tasting.
- US$140 Resort Credit can be put towards local tours.
- US$100 Resort Credit to be spent on experiences at Xel-Ha-Park located approximately 31 mins from the Xcaret Park, transport not included).
Please note: Restrictions and min/max spend per voucher apply to resort credit.

Grand Concierge/Grand Romance packages

Enhance your stay by adding a Grand Concierge or Grand Romance package to your room:

Grand Concierge includes turn-down service, superior room amenities including bathrobe, a bottle of wine, fruit basket and a 10% discount for a spa treatment.

Grand Romance includes turn-down service, surprise gift, a bottle of sparkling wine, one day breakfast in bed, a romantic dinner, 1-hour couples massage in room, chocolate covered strawberries and 10% discount for a spa treatment.

Eats and drinks

11 restaurants (1 exclusively for Royal Club guests only), 5 of which are à la carte, including Le Buffet, Sonora Grill (steakhouse), Los Olivos (Italian), La Hacienda (gourmet Mexican). Also D'Oriental (Asian), El Pescador (seafood), La Piazza (pizzeria), Paco's Tacos and El Lago (serving snacks and light meals). Beach Club also serving snacks and light meals. 10 bars.

Fun and games

5 swimming pools, including 2 huge freeform pools with Jacuzzis plus a children's pool, spa*, fitness centre and solarium. Water sports with scuba-diving* and deep-sea fishing*. 1 paddle court, 2 tennis courts, shuffle board, archery and mini-golf. Supervised kids' club (4-12 years) with separate pool, buffet restaurant and daily activities. Ecological and cultural hikes*. Golf nearby*.

Entertainment

Daily activities programme. Nightly entertainment. Disco.

Handy stuff

Exclusive waiting service for drinks. Laundry/dry-cleaning service*. Babysitting (on request*). Resort shuttle service.

Additional information

Dress code: In all menu-style restaurants, men are required to wear long trousers and shirts with sleeves (short sleeves acceptable). No beachwear or sandals.

*Denotes local charge.

Child ages at this property up to and including 12 years. 

Reservations required at the a la carte restaurants (number of visits per stay dependant on duration)

All Inclusive

All meals, snacks, soft and alcoholic drinks, including premium brands. Wine served with lunch and dinner. In room mini-bar with soft drinks, beer and water. All activities and entertainment detailed above unless otherwise stated.

 

Accessibility

Wheelchair Accessible: fully accessible properties that offer wheelchair adapted rooms with either roll-in shower or bath tub with grab rails. Please note: These rooms are subject to availability and may only be available in specific room categories with varying bedding arrangements. Please request this at the time of booking. The Virgin Holidays Special Assistance Team can be contacted by e-mail at special.assistance@virginholidays.com or call us on 0844 557 3998, Monday-Friday 9.00am-5.30pm.

Wheelchair Accessible Deluxe Rooms with king bed or 2 doubles and roll-in shower.

Virgin Holidays favourite

“ From their great facilities and locations, to the value and benefits they offer, these hotels are our top tips for getting you back to your bombastic best.

Upgraded In-Room Amenities: Including a luxury bathrobe and slippers.

Stocked Mini Bar: Replenished daily

10% Discount: On spa treatments.

Discounted Green Fees

Fruit Basket Bottle of Tequila

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Occidental Grand Xcaret

  • What to Expect:
    • 4 based on 5385 reviews Location
    • 4 based on 5730 reviews Rooms
    • 4 based on 6013 reviews Service
    • 4 based on 5891 reviews Value
    • 4 based on 5903 reviews Cleanliness
  • Traveller Rating:
    • Excellent (2625)
    • Very Good (2206)
    • Average (926)
    • Poor (488)
    • Terrible (375)

From the shuttle from the airport to the bars at the pool, we always felt welcome. The staff is so nice, the food and drinks are fabulous. The beach is truly gorgeous, especially the adults only...

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5 of 5 stars
Aug 22, 2014 - Elizabeth S -

From the shuttle from the airport to the bars at the pool, we always felt welcome. The staff is so nice, the food and drinks are fabulous. The beach is truly gorgeous, especially the adults only... Read more section. The only thing I would suggest is to bring straws. They do not have straws for the drinks because they are an eco-friendly resort. It was truly a great relaxing vacation, if you want to lay on the beach or by the pool all day it is truly the place to go! There are a lot of activities off the resort and excursions to choose from. We did a half day trip of snorkeling, atv's through the jungle and swimming in freshwater caves. We did a half day because we wanted to get back to the beach ASAP. The views were gorgeous. I recommend this resort to everyone! All-Inclusive is the way to go. I will definitely go back to the Occidental Grand! Read less

3 of 5 stars
Aug 21, 2014 - Jea201 - Elmwood Park, New Jersey

I've been to Mexico 6 or 7 times so I think I could consider myself a bit of an expert. This hotel has a great location so if I could give a 3 1/2 I would because of the location. The grounds are... Read more beautiful, very tropical/natural, close to a lot of attractions, and lots of activities. We stayed here for a week and went to the beach once, I just really wasn't impressed. The pool is big and there's always a lot of people there. The food was just okay but I have yet to find an all inclusive hotel in mexico where the for is good. Being that we weren't exactly thrilled to stay at the hotel every day we booked excursions, a lot of them. This hotel is in the center of it all so it's a great location. The lobby and river in the hotel is very nice giving it a natural feel with parrots and fish. I felt that the hotel might have been better for families and I went with my boyfriend so that might have been the issue. I'm happy we went to the hotel though because of the location and the staff was just wonderful here. Read less

4 of 5 stars
Aug 21, 2014 - WarksBells - Warwick, United Kingdom

We booked the hotel as a package with Virgin Holidays. The resort is huge and can accommodate around 2000 people. The hotel manages the volume of people well, and by having such extensive... Read more grounds, multiple large pools (some quiet and relaxing, others where the daytime entertainment hub is), and a large number of dining choices, it never felt crowded. We did notice that at some times the buffet restaurant had large queues, but it was really easy to avoid them and the hotel also assisted in the management of this by publishing the less busy times - very helpful. The hotel has excellent and extensive facilities, with a great daytime entertainment programme. The entertainment team were superb, for kids, teenagers and adults. We always managed to get beds by the pool (there are a number of pools and each are pretty huge) without the need for a 6am towel reservation process! Special mentions for Janet, Mitsy, Mikey and Carla. Whilst not totally exclusive, Virgin appear to have a designated accommodation block on the resort, where the rooms are classed as deluxe. Not sure how these rooms or their inclusive facilities compare to others, but ours were spacious, clean and comfortable. And, worth mentioning as it can be annoying at night when trying to get to sleep, they had quiet air conditioning! We had 3 people in one room and 2 in the other, and there was more then enough room to move and hang clothes without feeling penned in. Might have felt a little cramped if you had four sharing a room though. Food was of a decent standard by comparison to other similar standard all inclusive resorts. Don't expect Michelin starred dining, and expect some things will be cooked differently to how we have them in the UK, and you'll be fine! We had an 11 and two 16 year olds with us, and they always found something they liked. Restaurants were clean, waiters were attentive and efficient. As stated, the resort is large. There are golf cart shuttle bus services that can ferry you around the park, from the beach to the lobby and everywhere in between if you don't want to walk. However, if you like your nature, then the hotel is set within a forest / jungle (and its right next door to the Xcaret eco / nature park and the Xplor adventure park) and walking means you get to see the wildlife up close - monkeys in the trees, huge iguanas and other lizards, exotic birds etc. I had noticed before travelling the various comments about pushy timeshare salesmen (Occidental First Club / Royal Club) and I have to admit this did make me think twice about booking. However, either those reviews were wildly over-exaggerated or the hotel has listened and sorted its techniques. We were asked twice if we wanted to attend a presentation about the First Club / Royal Club, by 2 separate concierge staff in 2 separate blocks. We politely declined, said it wasn't for us, and we were never asked again. No snottiness, no change in behaviour or politeness from the staff and no pushiness. Tip here is to be polite, don't ignore them but simply say no if its not for you, and you will be left alone. Same story with the Watersports team (Scuba / Snorkel) or Spa / Massage sales team - they asked, we politely refused and they remembered who were were and didn't ask again - common decency rules every time! OK - so what wasn't so good. Well, not a great deal really. Nothing that went as far as detracting significantly from the holiday. The area where the evening entertainment is could probably do with more tables so you can sit around them as a family near to the evening entertainment. There are only a handful and these get taken quickly. There are more in the lobby bar, but this tends to be quieter and is away from the evening entertainment - not so ideal for young families where the kids want to be near the action! The evening entertainment was good but limited - week 2 was an exact repeat of week 1.The lobby is open air, and it would be nice to have an air-conditioned area, especially after check out whilst waiting to depart. One other thing we found is that excursions / trips are expensive here. Compared to other similar holidays we have been on, the excursions and access to the parks (Xel-Ha Xplor, Xcaret etc) were expensive. We paid about £550 for a day trip for the five of us 5 to Isla Mujares on a boat, swim with Dolphins and visit the Garrafon park reef. We were not allowed to take our own photos with the dolphins, and to get the photos they took of the 5 of us on a CD would have cost an additional £230! Having already paid £550 for the trip, you might have thought they would include at least one photo per person! Still, this was our own choice to go and not a hidden cost everybody will incur. A few of us (as well as others we spoke to) picked up mild ear infections, apparently caused by the combination of lots of time in the warm water of the pools and the humid conditions. As a precaution, given how common it seemed to be, would advise getting some ear drops or swimmers ear plugs before you go, especially if you have kids who are likely to spend a lot of time in the pool All in all though, and excellent holiday resort, clean, well looked after with superb friendly staff. Read less

5 of 5 stars
Aug 20, 2014 - Claire M - Horley, United Kingdom

Travelling as a family of 6, we spent two weeks here in july/august. We had an amazing time and the hotel and grounds were brilliant. Our first room lacked a balcony, but then it was so humid I doubt... Read more we would've used it much! We had a small area that you could just about stand on and had space to hang towels etc, so was more than adequate. During our stay it turned out they'd overbooked the hotel and we were offered 3 nights at their sister hotel in Cozumel. It was nice spending a few days at a hotel with a gorgeous beach, as that was the only thing we felt was lacking at Xcaret. We went to both Xcaret and Xplor parks and would highly recommend them both! Staff were very friendly and the facilities were exactly what you'd expect and more. When we returned from Cozumel we had different rooms to the first week, and these were gorgeous! They only issue we had with it was there was only 1 bed for 2 adults and 1 child. Although it was one of the biggest beds I had ever seen! The concierge was brilliant and had another bed put in the room straight away. We had no problems booking the al a carte restaurants, and took full advantage of all our bookings. The best two for us were the oriental and the fish restaurants, and I would highly recommend these! Not much else to mention, just wish I was still there...2 weeks wasn't enough!! Read less

4 of 5 stars
Aug 20, 2014 - karen m -

Without a doubt the staff at this hotel go the extra mile to make the guests happy and as comfortable as they can be. All have a smile, nothing is too much trouble, and they behave in a professional... Read more manner. One of the barmen Antonio 0AXACA made our holiday so special with his friendly chat and good service. The grounds and wildlife at this hotel make it truly special, monkeys, deer, large rodents, racoon creatures, huge grasshoppers and frogs were all in abundance and very tame. My husband and our extended family had a wonderful time only spoilt by the fact that we had to leave! Read less

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