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Hotel facilities



Fitness Centre

Wheelchair Friendly


Swimming Pool


All Inclusive

Beach Holiday



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Occidental Grand Xcaret

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Prices from £879

for departures on 28 May 2015

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A fantastic choice for an exciting family holiday, the Occidental Grand Xcaret, formerly known as the Occidental Grand Flamenco Xcaret, has a beautiful man-made cove beach; it is also adjacent to Xcaret Park-Mexico's celebrated natural theme park. With accommodations provided in a Virgin Holidays' dedicated room block, set in a prime location in the resort close to the beach. For the ultimate holiday experience, why not add the Unlimited Xcaret Xperience to your booking. Not only will you gain unlimited access to the Xcaret Park throughout your stay, you will also receive resort credit to use in the parks and at your hotel. Couples too will love the resort's relaxed atmosphere and incredible range of amenities, including 11 restaurants (1 exclusively for Royal Service guests) and 10 bars, catering to every taste and occasion. There are also 5 swimming pools to choose from, tennis courts and organised activities. At night, the fun continues with live music, shows and disco dancing!

At a glance

These hotels provide exceptionally good value, are in great locations and offer exclusive benefits to Virgin Holidays’ customers.
  • Xcaret park accessible via hotel
  • Upgrade to include the Unlimited Xcaret Xperience
  • 5 swimming pools
  • 11 restaurants
  • All inclusive resort

Where is it?

Connected to Xcaret Park by boat or walking distance and overlooking the Riveria Maya on Mexico's Caribbean side. Playa del Carmen is 10 min away by taxi. Transfer time from airport: 1 hour 10 min.

Larger Map

Room information

760 rooms in 15 buildings. All rooms with balcony/terrace, air-conditioning, satellite TV, mini-bar (replenished daily with soft drinks, bottled water and local beer), safety deposit box, iron and board, and hairdryer. Deluxe Rooms are spacious and richly decorated. Bathrooms have shower only. 1 king-size or 2 double beds sleeping max 3 adults or 2 adults and 2 children (under 12 years). Wheelchair accessible Deluxe Rooms have a roll-in shower and king-size bed or 2 double beds (must be requested at time of booking and subject to availability). Non-smoking rooms on request.

Room Upgrade

Junior Suites are as Deluxe Rooms but include a spacious living area.

Royal Club Luxury are situated at the Royal Club, the exclusive section at the hotel that provides personalised services and VIP amenities. The Royal Club has a few more steps and should only be recommend to those guests who can walk and manage a few steps.

Royal Club Junior Suites are as Royal Club Luxury Rooms but with living area. The Royal Club has a few more steps and should only be recommend to those guests who can walk and manage a few steps.

The Royal Club offers an exclusive club-like atmosphere and the plush accommodation is located in three private buildings with 45 rooms and suites. Royal Club guests will enjoy spacious rooms and suites with hydro-massage bathtubs, private check-in and check-out reception, personal concierge service, business centre, in-room dining, stocked mini-fridge, luxurious linens and pillows, Etro toiletries, nightly turn-down service, fruit basket, plush bathrobes, preferred seating at à la carte restaurants and complimentary high speed Internet at The Royal Club Lobby. Royal Club members have unlimited reservations in the a la carte restaurants and also have access to The Royal Club Restaurant with its variety of mouth-watering International dishes for breakfast, lunch and dinner. Open 7.30am-10.30pm. The Royal Club has a few more steps and should only be recommend to those guests who can walk and manage a few steps.

Virgin Holidays Club Room Benefits available as an additional supplement and include:

- Lounge access at your UK departure airport
- Private check-in and check-out
- Priority luggage delivery on arrival
- Private VIP area around the swimming pool with deluxe sun loungers
- Poolside waiter service from 9.00am-5.00pm and chilled towels circulated
- One welcome massage per adult per week at the pool area
- Upgraded in-room amenities and use of plush bathrobes
- Fresh fruits and juices in addition to regular bar inclusions

-Lounge access at your UK departure airport (only included when booking a package holiday)

Unlimited Xcaret Xperience (UXX)

Incorporate the Unlimited Xcaret Xperience with your stay and you will receive all day unlimited Xcaret Park access where you will also receive the following added extras:

- A private eco-cultural guided tour
- Complimentary access to the 'Xiquitos Sonando' kids activity
- Reserved seating at Gran Tlachco Theater for the "Xcaret México Espectacular”
- 10% discount off your meals and drinks whilst at the Xcaret Park.
- Plus any purchases you make at the Xcaret Park will be conveniently be delivered to your hotel room.

By adding the Unlimited Xcaret Xperience, in addition to all the fantastic All Inclusive benefits you automatically receive at the Occidental Grand Xcaret, you will also get:

- VIP check-in
- Daily stocked mini-bar
- Unlimited reservations during your stay at the speciality restaurants (subject to availability).
- 30% discount off a 90-min Mayan massage
- Up to US$980* resort credit

* Resort Credit
- US$500 Resort Credit to put towards rounds of golf, rooms upgrades and spa treatments to enhance your stay at the Occidental Grand Xcaret.
- US$180 Resort Credit can be spent on a whole host of tours and activities at the Xcaret Park from snorkelling and wildlife encounters to wine tasting.
- US$140 Resort Credit can be put towards local tours.
- US$100 Resort Credit to be spent on experiences at Xel-Ha-Park located approximately 31 mins from the Xcaret Park, transport not included).
Please note: Restrictions and min/max spend per voucher apply to resort credit.

Grand Concierge/Grand Romance packages

Enhance your stay by adding a Grand Concierge or Grand Romance package to your room:

Grand Concierge includes turn-down service, superior room amenities including bathrobe, a bottle of wine, fruit basket and a 10% discount for a spa treatment.

Grand Romance includes turn-down service, surprise gift, a bottle of sparkling wine, one day breakfast in bed, a romantic dinner, 1-hour couples massage in room, chocolate covered strawberries and 10% discount for a spa treatment.

Eats and drinks

11 restaurants (1 exclusively for Royal Club guests only), 5 of which are à la carte, including Le Buffet, Sonora Grill (steakhouse), Los Olivos (Italian), La Hacienda (gourmet Mexican). Also D'Oriental (Asian), El Pescador (seafood), La Piazza (pizzeria), Paco's Tacos and El Lago (serving snacks and light meals). Beach Club also serving snacks and light meals. 10 bars.

Fun and games

5 swimming pools, including 2 huge freeform pools with Jacuzzis plus a children's pool, spa*, fitness centre and solarium. Water sports with scuba-diving* and deep-sea fishing*. 1 paddle court, 2 tennis courts, shuffle board, archery and mini-golf. Supervised kids' club (4-12 years) with separate pool, buffet restaurant and daily activities. Ecological and cultural hikes*. Golf nearby*.


Daily activities programme. Nightly entertainment. Disco.

Handy stuff

Exclusive waiting service for drinks. Laundry/dry-cleaning service*. Babysitting (on request*). Resort shuttle service. Baby concierge service available when you book a Club Room- including bottle steriliser, high chair and baby bouncer or beach play items for toddlers. Exclusive Virgin Holidays Concierge Lounge due to open in Spring 2016.

Additional information

Dress Code: Reservations required at the a la carte restaurants (restrictions apply on the number of visits per stay, dependent on duration. Stay 7 nights and dine 4 nights in the a la carte restaurants. Other durations also carry restrictions, please call for details).

*Denotes local charge.

Child ages at this property up to and including 12 years. 

Reservations required at the a la carte restaurants (number of visits per stay dependant on duration)

All Inclusive

All meals, snacks, soft and alcoholic drinks, including premium brands. Wine served with lunch and dinner. In room mini-bar with soft drinks, beer and water. All activities and entertainment detailed above unless otherwise stated.



Partially Accessible: properties that offer wheelchair adapted rooms with partially accessible amenities. Please note: These rooms are subject to availability and may only be available in specific room categories with varying bedding arrangements. Please request this at the time of booking. The Virgin Holidays Special Assistance Team can be contacted by e-mail at special.assistance@virginholidays.com or call us on 0844 557 3998, Monday-Friday 9.00am-5.30pm. Please note there are a few steps to some of the amenities at the Occidental Grand Xcaret. The Royal Club has a few more steps and should only be recommend to those guests who can walk and manage a few steps.

Virgin Holidays favourite

“ From their great facilities and locations, to the value and benefits they offer, these hotels are our top tips for getting you back to your bombastic best.

Upgraded In-Room Amenities: Including a luxury bathrobe and slippers.

Stocked Mini Bar: Replenished daily

10% Discount: On spa treatments.

Discounted Green Fees

Fruit Basket Bottle of Tequila

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Occidental Grand Xcaret

  • What to Expect:
    • 4.0 Location
    • 4.0 Sleep Quality
    • 4.0 Rooms
    • 4.0 Service
    • 4.0 Value
    • 4.5 Cleanliness
  • Traveller Rating:
    • Excellent (3009)
    • Very Good (2486)
    • Average (1020)
    • Poor (518)
    • Terrible (390)

We were a group of 6 adults and 5 boys ranging in ages from 8 to 15 years old. While this is a large resort, we never felt crowded in or under serviced. The following exceptions: the beach is small...

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5 of 5 stars
Feb 21, 2015 - Jamie H - Toronto, Canada

We were a group of 6 adults and 5 boys ranging in ages from 8 to 15 years old. While this is a large resort, we never felt crowded in or under serviced. The following exceptions: the beach is small... Read more and the lounge chairs set very close together, but the activities and the waiter service were exceptional. The pools are colder than the ocean and the waiter service was poorer around the pool, but not because of the waiter or waitress. They should have had at least one more person helping out. Luc, Suzanne, and Jorge worked very hard. Our housekeeping staff member Hugo was great! He deserves a reward. He was very conscientious and did fabulous towel art for us. Checking in and out was very easy and the front desk staff very polite and helpful. The restaurant choices were great. We loved the Italian and Mexican the best. Service and food excellent. The service was a bit too slow and unfriendly in the steakhouse for some reason. The grounds are well kept and the wildlife exceptional for a resort. Don't hesitate to go to this resort. We had a wonderful time. Read less

4 of 5 stars
Feb 20, 2015 - Clarimey - Calgary, Canada

We have been to the Mayan Riviera several times and our stay at this resort was the best so far. We took the option of unlimited visits to the Xcaret park which added to the overall experience. The... Read more staff were friendly and helpful. The food, especially the buffet, was very good. The beach area was smaller than at other resorts but the snorkelling was great. Because we walked over to the park everyday, we spent a lot of time on the beaches there, which were larger. We found some wonderfully secluded places to read and relax by the ocean. The entertainment at the lobby bar was very good each night, especially Pedro, an amazing guitarist and singer. Our 10 day stay was amazing! Wish we could have stayed longer. Will definitely go back to this resort. Read less

5 of 5 stars
Feb 20, 2015 - Martin B - Ottawa, Canada

I've stayed at this resort several times and will be visiting again soon. Food is good, the a la carte are excellent and the drinks are made the way you want them. Mango Tangos are a must! Rooms are... Read more a good size, clean and the washroom has a huge shower in it. Yes it's a big resort, so expect to do some walking.. unless you take the trolley, which you'll miss out on the nature paths and animals on site. The beach is man made, but we enjoy it anyways (when you know what to expect, there's no issues). Like to have a few cocktails? Enjoy the swim-up bar. Nothing better than the buffet by the ocean. Visit the Xcaret park that's attached to it.. you won't regret it. The shows at night time are awesome. Enjoy. Read less

4 of 5 stars
Feb 20, 2015 - Heather S

We stayed at the Occidental Grand Xcaret late January 2015, along with 41 of our wedding guests. My husband and I really enjoyed our stay. The wedding services provided by the resort were fantastic... Read more . The wedding coordinator Luz, and her assistant Melanie were fantastic. About a month before the wedding Luz and I were emailing back and forth and discussing details of our wedding. Our wedding day went off without a hitch. Luz was extremely professional and friendly. Our wedding day was exactly as we had envisioned it. Our servers at dinner were quick and friendly. Our wedding dinner was absolutely delicious, hands down, the best chicken I've ever had. Our wedding dessert was our wedding cake, which was fantastic. Our only complaint, would be the bed we had in our room. While the bed didn't bother me too much, my husband found it to be a little hard. That was the only negative part of our trip. - One Happy Bride Read less

3 of 5 stars
Feb 20, 2015 - Kahunaherbie - Kelowna, Canada

Feb 8-18 2015 Do ; expect lots of walking Be in good shape upgrade to unlimited Xcaret walk down to Royal Club beach( only real beach you will see) follow the ruins! Use beach club buffet, good way... Read more to start the day Get a chair very early by the pool or beach, or you won't get one Don't ; Upgrade to concierge, unless you want to pay for a timeshare saleman Expect a beach of quality Expect free coffee/latte in an all inclusive resort Get a room near the pathway, party central all night Fall for "your room is overbooked, we have an option for you" -truly an embarrassing try by this resort! Pay for wifi, go to Xcaret Expect higher than a 3 star in anything! Read less

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