Mexico Holidays

0344 557 4321

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  • Mon - Fri9am - 9pm
  • Saturday9am - 7pm
  • Sunday10am - 6pm
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Occidental Grand Xcaret

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Prices from £829

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A fantastic choice for an exciting family holiday, the Occidental Grand Xcaret, formerly known as the Occidental Grand Flamenco Xcaret, has a beautiful man-made cove beach; it is also adjacent to Xcaret Park-Mexico's celebrated natural theme park. With accommodations provided in a Virgin Holidays' dedicated room block, set in a prime location in the resort close to the beach. For the ultimate holiday experience, why not add the Unlimited Xcaret Xperience to your booking. Not only will you gain unlimited access to the Xcaret Park throughout your stay, you will also receive resort credit to use in the parks and at your hotel. Couples too will love the resort's relaxed atmosphere and incredible range of amenities, including 11 restaurants (1 exclusively for Royal Club guests) and 10 bars, catering to every taste and occasion. There are also 5 swimming pools to choose from, tennis courts and organised activities. At night, the fun continues with live music, shows and disco dancing!

At a glance

Favourites Benefits These hotels provide exceptionally good value, are in great locations and offer exclusive benefits to Virgin Holidays’ customers.
  • Xcaret park accessible via hotel
  • Upgrade to include the Unlimited Xcaret Xperience
  • 5 swimming pools
  • 11 restaurants
  • All inclusive resort

Where is it?

Connected to Xcaret Park by boat or walking distance and overlooking the Riveria Maya on Mexico's Caribbean side. Playa del Carmen is 10 min away by taxi. Transfer time from airport: 50 mins.

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Room information

778 rooms in 15 buildings. All rooms with balcony/terrace, air-conditioning, satellite TV, mini-bar (replenished daily with soft drinks, bottled water and local beer), safety deposit box, iron and board, and hairdryer. Deluxe Rooms are spacious and richly decorated. Bathrooms have shower only. 1 king-size or 2 double beds sleeping max 3 adults or 2 adults and 2 children (under 12 years). Wheelchair accessible Deluxe Rooms have a roll-in shower and king-size bed or 2 double beds (must be requested at time of booking and subject to availability). Non-smoking rooms on request.

Room Upgrade

Junior Suites are as Deluxe Rooms but include a spacious living area.

Royal Club Luxury are situated at the Royal Club, the exclusive section at the hotel that provides personalised services and VIP amenities. The Royal Club has a few more steps and should only be recommend to those guests who can walk and manage a few steps.

Royal Club Junior Suites are as Royal Club Luxury Rooms but with living area. The Royal Club has a few more steps and should only be recommend to those guests who can walk and manage a few steps.

The Royal Club offers an exclusive club-like atmosphere and the plush accommodation is located in three private buildings with 45 rooms and suites. Royal Club guests will enjoy spacious rooms and suites with hydro-massage bathtubs, private check-in and check-out reception, personal concierge service, business centre, in-room dining, stocked mini-fridge, luxurious linens and pillows, Etro toiletries, nightly turn-down service, fruit basket, plush bathrobes, preferred seating at à la carte restaurants and complimentary high speed Internet at The Royal Club Lobby. Royal Club members have access to The Royal Club Restaurant with its variety of mouth-watering International dishes for breakfast, lunch and dinner. Open 7.30am-10.30pm. The Royal Club has a few more steps and should only be recommend to those guests who can walk and manage a few steps.

Virgin Holidays Club Room Benefits available as an additional supplement and include:

- Lounge access at your UK departure airport
- Private check-in and check-out
- Priority luggage delivery on arrival
- Private VIP area around the swimming pool with deluxe sun loungers
- Poolside waiter service from 9.00am-5.00pm and chilled towels circulated
- One welcome massage per adult per week at the pool area
- Upgraded in-room amenities and use of plush bathrobes
- Fresh fruits and juices in addition to regular bar inclusions

-Lounge access at your UK departure airport (only included when booking a package holiday)

Unlimited Xcaret Xperience (UXX)

Incorporate the Unlimited Xcaret Xperience with your stay and you will receive all day unlimited Xcaret Park access where you will also receive the following added extras:

- A private eco-cultural guided tour
- Complimentary access to the 'Xiquitos Sonando' kids activity
- Reserved seating at Gran Tlachco Theater for the "Xcaret México Espectacular”
- 10% discount off your meals and drinks whilst at the Xcaret Park.
- Plus any purchases you make at the Xcaret Park will be conveniently be delivered to your hotel room.

By adding the Unlimited Xcaret Xperience, in addition to all the fantastic All Inclusive benefits you automatically receive at the Occidental Grand Xcaret, you will also get:

- VIP check-in
- 30% discount off a 90-min Mayan massage
- Up to US$920* resort credit

* Resort Credit
- US$500 Resort Credit to put towards rounds of golf, rooms upgrades and spa treatments to enhance your stay at the Occidental Grand Xcaret.
- US$180 Resort Credit can be spent on a whole host of tours and activities at the Xcaret Park from snorkelling and wildlife encounters to wine tasting.
- US$140 Resort Credit can be put towards local tours.
- US$100 Resort Credit to be spent on experiences at Xel-Ha-Park located approximately 31 mins from the Xcaret Park, transport not included).
Please note: Restrictions and min/max spend per voucher apply to resort credit.

Grand Concierge/Grand Romance packages

Enhance your stay by adding a Grand Concierge or Grand Romance package to your room:

Grand Concierge includes turn-down service, superior room amenities including bathrobe, a bottle of wine, fruit basket and a 10% discount for a spa treatment.

Grand Romance includes turn-down service, surprise gift, a bottle of sparkling champagne, one day breakfast in bed, a romantic dinner, 1-hour couples massage in room, chocolate covered strawberries and 10% discount for a spa treatment.

Eats and drinks

11 restaurants (1 exclusively for Royal Club guests only), 5 of which are à la carte, including Le Buffet, Sonora Grill (steakhouse), Los Olivos (Italian), La Hacienda (gourmet Mexican). Also D'Oriental (Asian), El Pescador (seafood), La Piazza (pizzeria), Paco's Tacos and El Lago (serving snacks and light meals). Beach Club also serving snacks and light meals. 10 bars.

Fun and games

5 swimming pools, including 2 huge freeform pools with Jacuzzis plus a children's pool, spa*, fitness centre and solarium. Water sports with scuba-diving* and deep-sea fishing*. 1 paddle court, 2 tennis courts, shuffle board, archery and mini-golf. Supervised kids' club (4-12 years) with separate pool, buffet restaurant and daily activities. Ecological and cultural hikes*. Golf nearby*.


Daily activities programme. Nightly entertainment. Disco.

Handy stuff

Exclusive waiting service for drinks. Laundry/dry-cleaning service*. Babysitting (on request*). Resort shuttle service. Baby concierge service available when you book a Club Room- including bottle steriliser, high chair and baby bouncer or beach play items for toddlers. Exclusive Virgin Holidays Concierge Lounge due to open in Spring 2016.

Additional information

Dress Code: Reservations required at the a la carte restaurants.

*Denotes local charge.

Child ages at this property up to and including 12 years. 

Please note: Due to balcony health and safety restrictions familes with children under 16 must be allocated ground floor rooms regardless of room category.

All Inclusive

All meals, snacks, soft and alcoholic drinks, including premium brands. Wine served with lunch and dinner. In room mini-bar with soft drinks, beer and water. All activities and entertainment detailed above unless otherwise stated.



Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

Virgin Holidays favourite

Virgin Holidays favourite

“ From their great facilities and locations, to the value and benefits they offer, these hotels are our top tips for getting you back to your bombastic best.

Upgraded In-Room Amenities: Including a luxury bathrobe and slippers.

Stocked Mini Bar: Replenished daily

10% Discount: On spa treatments.

Discounted Green Fees

Fruit Basket Bottle of Tequila

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Occidental Grand Xcaret

  • What to Expect:
    • 4.0 Location
    • 4.0 Sleep Quality
    • 4.0 Rooms
    • 4.0 Service
    • 4.0 Value
    • 4.5 Cleanliness
  • Traveller Rating:
    • Excellent (3677)
    • Very Good (2928)
    • Average (1160)
    • Poor (561)
    • Terrible (427)

We have visited Mexico a number of times before and were very impressed with this hotel. We arrived about 5pm and check in was empty and quick. We were directed to our room - however not very well...

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5 of 5 stars
Oct 9, 2015 - msrw - London, United Kingdom

We have visited Mexico a number of times before and were very impressed with this hotel. We arrived about 5pm and check in was empty and quick. We were directed to our room - however not very well... Read more , the hotel is huge and slightly overwhelming when you first arrive so better guidance would have been nice. The room was nice - we upgraded to a junior suite with Virgin holidays and if I'm honest I don't think it was worth it, the standard room would have been as adequate. We had two double beds, they were very comfortable. Quick tip - don't close the balcony door when you are all outside as its automatic lock so no way of getting back in! As I said before the hotel is pretty big, there is lots of walking but we actually liked it, preferring to walk a little after eating instead of laying straight back down on the lounger. There are carts about but we didn't use them. The beach was actually really nice. We aren't beach people so didn't think we would use it but it was lovely to take a walk up the rocks and it's so pretty the little cove its in. Very picturesque. The pools were huge! We liked the quiet part of the main pool and also the actual quiet pool. Loved the fact the pools weren't deep at all, and especially liked the gradual decent parts, fab to lay on sunbathing when it's so hot. Major complaint though ... The water has turned any white on swimwear yellow! We didn't notice at first but inside my husbands swim shorts and the string are bright yellow, pretty annoyed as these had to be thrown!away. The food was good - only once did we struggle to find anything, that was the lunch after the storm, not sure if that effected it? Some of the beach restaurant was closed off but even the main one was disappointed. Apart from that ... The food was good. Always plenty of choice. The steak house was our favourite, so good. And the pizza at 1.30am when drinking went down amazingly. The staff in the English pub were fantastic, nothing was too much trouble. The staff everywhere were great. This hotel is fantastic if you love wildlife, so much to see. It freaked me out the last night slightly but after I got used to it it was fine. We were in the Virgin block and were never once pestered about the timeshare. I would throughly recommend this hotel, pools, food and atmosphere were great. We won't return as we like trying different hotels but I would recommend to our family and friends. Read less

5 of 5 stars
Oct 9, 2015 - Aibritton - Twickenham

Me and my boyfriend visited in May and we couldn't fault the resort. Although we did go on a few excursions, you could happily spend days there, going from bar to bar/ pool to pool. The food and... Read more restaurants had amazing choice, we tried them all and must recommend the oriental for food and seafood for view (the steak and Italian were good too!) You must visit Chichen Itza, but you can find better deals outside the resort. Xcaret park, although pricey, was well worth it and is only a 5 minute walk from the hotel. Also, you must rent snorkelling gear from the hotel or when you are there and get a taxi to Akumal beach as you will defiantly see turtles! A lot of reviews have complained about time shares (these are the people located at the reception of your buildings) . If your not interested and someone asks you for a tour or some sort of freebie/ lecture, just say no! Read less

4 of 5 stars
Oct 9, 2015 - Ann M - Kulpmont, Pennsylvania, United States

Just came back from staying at this hotel and I can honestly say that is a very good experience. The food is excellent along with the staff - so very, very friendly. I highly recommend to anyone... Read more staying here that if you have an excursion, talk to Chelsea from Pro-Dive, which have two locations - one on the beach and one in front of building 19. We booked an excursion to go snorkeling and to visit a cenote and she was AMAZING! Her boss, Alexa, even allowed her to join this trip with us. Wish there could be 125 stars to give this company. Thank you, thank you! Read less

5 of 5 stars
Oct 9, 2015 - Kelly S - Bristol, United Kingdom

We came here for our honeymoon in September. Weather was wonderful although very humid. Loved the jungle environment, there were deers, iguanas, raccoons, parrots, monkeys and other animals walking... Read more around the resort. It was beautiful to see. Wi-Fi in main lobby free for one hour was fine for us. Loved the beach and how clear the water is. Pools are great enjoyed the swim up bar and the foam party on a Friday. Room was large although we were given two double beds so pushed together. We went on a few days out to Xplor, Virgin Ahoy trip and Xel Ha, which I would definitely recommend. Love Mexico will definitely return! Read less

5 of 5 stars
Oct 9, 2015 - Tootsy34 - Glasgow, Scotland, United Kingdom

I have just returned from the Occidental Hotel and all I have is praise for this place, please do not listen to people who leave negative comments as its rubbish, we could not fault the place, a few... Read more niggles yes ie no straws in the hotel for drinks, no towel animals in your room, and the bell boy never turned up to collect our luggage to check out when we had booked for him to come, apart from that all was amazing, all the al la carte restaurant's were fab, the buffet was great with a great mix of food even on the last day they had a Mr Whippy machine. The pools were divine esp the Jacuzzi pool, the beach was beautiful and clean, and all the fish wow, the adult pool was great too. All the shows we watched...about 4 in 2 weeks were all great and there was always somewhere to get a drink up until 2am. The rooms were fab, a shout out to Karla for giving me all my requests prior to arriving thank you so much, beautiful view off spider monkeys and all other animals and the pool view as asked. All the drinks are great too and in the lobby bar you get served popcorn or nuts which is nice when you need a little snack before dinner. The person that really stood out for me was Rubi at the main pool and adult pool, she was round every 20minutes making sure you were okay for drinks, she even remembered what drinks I like. I want to come back soon. Thank you all at Occidental xx Read less

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