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  • Mon - Fri9:00am - 9:00pm
  • Saturday9:00am - 7:00pm
  • Sunday10:00am - 6:00pm

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At a glance

  • Xcaret park accessible via hotel
  • Upgrade to include the Unlimited Xcaret Xperience
  • 5 swimming pools
  • 11 restaurants
  • All inclusive resort

Hotel facilities



Fitness Centre

Wheelchair Friendly


Swimming Pool


All Inclusive

Beach Holiday



TripAdvisor Traveller Rating


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Occidental Grand Xcaret

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A fantastic choice for an exciting family holiday, the Occidental Grand Xcaret, formerly known as the Occidental Grand Flamenco Xcaret, has a beautiful man-made cove beach; it is also adjacent to Xcaret Park-Mexico's celebrated natural theme park. With accommodations provided in a Virgin Holidays' dedicated room block, set in a prime location in the resort close to the beach. For the ultimate holiday experience, why not add the Unlimited Xcaret Xperience to your booking. Not only will you gain unlimited access to the Xcaret Park throughout your stay, you will also receive resort credit to use in the parks and at your hotel. Couples too will love the resort's relaxed atmosphere and incredible range of amenities, including 11 restaurants (1 exclusively for Royal Service guests) and 10 bars, catering to every taste and occasion. There are also 5 swimming pools to choose from, tennis courts and organised activities. At night, the fun continues with live music, shows and disco dancing!

Where is it?

Connected to Xcaret Park by boat or walking distance and overlooking the Riveria Maya on Mexico's Caribbean side. Playa del Carmen is 10 min away by taxi. Transfer time from airport: 1 hour 10 min.

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Room information

760 rooms in 15 buildings. All rooms with balcony/terrace, air-conditioning, satellite TV, mini-bar (replenished daily with soft drinks, bottled water and local beer), safety deposit box, iron and board, and hairdryer. Deluxe Rooms are spacious and richly decorated. Bathrooms have shower only. 1 king-size or 2 double beds sleeping max 3 adults or 2 adults and 2 children (under 12 years). Wheelchair accessible Deluxe Rooms have a roll-in shower and king-size bed or 2 double beds (must be requested at time of booking and subject to availability). Non-smoking rooms on request.

Room Upgrade

Junior Suite-as Deluxe Room but includes a spacious living area.

Royal Club Luxury-luxury accommodation situated at the Royal Club, the exclusive section at the hotel that provides personalised services and VIP amenities.

Royal Club Junior Suite-as Royal Club Luxury Room but with living area.

The Royal Club offers an exclusive club-like atmosphere and the plush accommodation is located in three private buildings with 45 rooms and suites. Royal Club guests will enjoy spacious rooms and suites with hydro-massage bathtubs, private check-in and check-out reception, personal concierge service, business centre, in-room dining, stocked mini-fridge, luxurious linens and pillows, Etro toiletries, nightly turn-down service, fruit basket, plush bathrobes, preferred seating at à la carte restaurants and complimentary high speed Internet at The Royal Club Lobby. Royal Club members also have access to The Royal Club Restaurant with its variety of mouth-watering International dishes for breakfast, lunch and dinner. Open 7.30am-10.30pm.

Virgin Holidays Club Room Benefits available as an additional supplement and include:

- Lounge access at your you UK departure airport (for 2015 onwards)
- Private check-in
- Priority luggage delivery on arrival
- Twice weekly private speciality lunches including barbecue, paella and Mexican
- Private VIP area around the swimming pool with deluxe sun loungers
- Poolside waiter service from 9.00am-5.00pm and chilled towels circulated
- One massage per adult per week at the pool area
- ipod with pre-loaded playlist for use whilst at the hotel
- upgraded in-room amenities and plush bathrobe
- Daily finger food snacks at the bar area

Unlimited Xcaret Xperience (UXX)

Incorporate the Unlimited Xcaret Xperience with your stay and you will receive all day unlimited Xcaret Park access where you will also receive the following added extras:

- A private eco-cultural guided tour
- Complimentary access to the 'Xiquitos Sonando' kids activity
- Reserved seating at Gran Tlachco Theater for the "Xcaret México Espectacular”
- 10% discount off your meals and drinks whilst at the Xcaret Park.
- Plus any purchases you make at the Xcaret Park will be conveniently be delivered to your hotel room.

By adding the Unlimited Xcaret Xperience, in addition to all the fantastic All Inclusive benefits you automatically receive at the Occidental Grand Xcaret, you will also get:

- VIP check-in
- Daily stocked mini-bar
- Unlimited reservations during your stay at the speciality restaurants (subject to availability).
- 30% discount off a 90-min Mayan massage
- Up to US$980* resort credit

* Resort Credit
- US$500 Resort Credit to put towards rounds of golf, rooms upgrades and spa treatments to enhance your stay at the Occidental Grand Xcaret.
- US$180 Resort Credit can be spent on a whole host of tours and activities at the Xcaret Park from snorkelling and wildlife encounters to wine tasting.
- US$140 Resort Credit can be put towards local tours.
- US$100 Resort Credit to be spent on experiences at Xel-Ha-Park located approximately 31 mins from the Xcaret Park, transport not included).
Please note: Restrictions and min/max spend per voucher apply to resort credit.

Grand Concierge/Grand Romance packages

Enhance your stay by adding a Grand Concierge or Grand Romance package to your room:

Grand Concierge includes turn-down service, superior room amenities including bathrobe, a bottle of wine, fruit basket and a 10% discount for a spa treatment.

Grand Romance includes turn-down service, surprise gift, a bottle of sparkling wine, one day breakfast in bed, a romantic dinner, 1-hour couples massage in room, chocolate covered strawberries and 10% discount for a spa treatment.

Eats and drinks

11 restaurants (1 exclusively for Royal Club guests only), 5 of which are à la carte, including Le Buffet, Sonora Grill (steakhouse), Los Olivos (Italian), La Hacienda (gourmet Mexican). Also D'Oriental (Asian), El Pescador (seafood), La Piazza (pizzeria), Paco's Tacos and El Lago (serving snacks and light meals). Beach Club also serving snacks and light meals. 10 bars.

Fun and games

5 swimming pools, including 2 huge freeform pools with Jacuzzis plus a children's pool, spa*, fitness centre and solarium. Water sports with scuba-diving* and deep-sea fishing*. 1 paddle court, 2 tennis courts, shuffle board, archery and mini-golf. Supervised kids' club (4-12 years) with separate pool, buffet restaurant and daily activities. Ecological and cultural hikes*. Golf nearby*.


Daily activities programme. Nightly entertainment. Disco.

Handy stuff

Exclusive waiting service for drinks. Laundry/dry-cleaning service*. Babysitting (on request*). Resort shuttle service.

Additional information

Dress code: In all menu-style restaurants, men are required to wear long trousers and shirts with sleeves (short sleeves acceptable). No beachwear or sandals.

*Denotes local charge.

Child ages at this property up to and including 12 years. 

Reservations required at the a la carte restaurants (number of visits per stay dependant on duration)

All Inclusive

All meals, snacks, soft and alcoholic drinks, including premium brands. Wine served with lunch and dinner. In room mini-bar with soft drinks, beer and water. All activities and entertainment detailed above unless otherwise stated.



Wheelchair Accessible: fully accessible properties that offer wheelchair adapted rooms with either roll-in shower or bath tub with grab rails. Please note: These rooms are subject to availability and may only be available in specific room categories with varying bedding arrangements. Please request this at the time of booking. The Virgin Holidays Special Assistance Team can be contacted by e-mail at or call us on 0844 557 3998, Monday-Friday 9.00am-5.30pm.

Wheelchair Accessible Deluxe Rooms with king bed or 2 doubles and roll-in shower.

Virgin Holidays favourite

“ From their great facilities and locations, to the value and benefits they offer, these hotels are our top tips for getting you back to your bombastic best.

Upgraded In-Room Amenities: Including a luxury bathrobe and slippers.

Stocked Mini Bar: Replenished daily

10% Discount: On spa treatments.

Discounted Green Fees

Fruit Basket Bottle of Tequila

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Occidental Grand Xcaret

  • What to Expect:
    • 4.0 Location
    • 4.0 Sleep Quality
    • 4.0 Rooms
    • 4.0 Service
    • 4.0 Value
    • 4.5 Cleanliness
  • Traveller Rating:
    • Excellent (2739)
    • Very Good (2281)
    • Average (951)
    • Poor (498)
    • Terrible (380)

My husband and I stayed at this resort as the third stop on our honeymoon adventure. We arrived and were checked in quickly and shown to our room in block 19. We were happy to be staying in this...

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4 of 5 stars
Oct 23, 2014 - lkhscott - malaga

My husband and I stayed at this resort as the third stop on our honeymoon adventure. We arrived and were checked in quickly and shown to our room in block 19. We were happy to be staying in this... Read more block as it is located near to the lobby and restaurants. Our room was good (not as good as the room we had previously had the week prior in Caesars Palace Las Vegas) but thats unfair to compare as its a totally different setting! Block 19 is located next to the main pool and there are around 4 other pools scattered around the resort. This is a big resort and my husband and I enjoyed wandering around checking the place out and taking in the scenery. They do have a buggy which drives around the resort taking people where they want to go but we never took advantage of this. In our room we got a bottle of champagne as we were on honeymoon but they did also get us to try and attend a presentation to buy into the Royal Club. As I work in Holiday Ownership already, we pleasantly declined this offer as didnt want to waste their time as certainly would not have bought a membership! Breakfast at the buffet was good and we managed to make it their most mornings bar a few of our 7 night stay. There was lots of choice, pancakes, french toast, fruit, cheese, ham, eggs etc. We could always find something to eat for lunch and dinner at the buffet but must admit would have found it repetitive if had been staying for any longer than 7 nights. We managed to eat in all of the other 5 a la carte restaurants. The concierge staff advise you have to book 24 hours in advance although they never seemed busy when you got there! We enjoyed the steak house and the italian/mediterranean. The asian restaurant was good and would say the seafood restaurant was average. The biggest disappointment was the Mexican restaurant which we expected would be really good considering we were in Mexico! The food was just a little bland. We found the cocktail menu really good and made sure to try everything they offered, even some that werent on the menu! The staff at the resort were really great, all of them very friendly and could not do enough for you...they all made us feel very welcome, a credit to the resort. The evening entertainment I would say was average. One evening they had a Michael Jackson tribute and that was great, the rest of the nights were ok. We watched as there was not much else going on in the resort. I believe the resort outsources their entertainment for the shows but the actual entertainment staff employed by the resort themselves who oversee everything and do the other activities were however really good and very enthusiastic!. The only downside I would say is that we did find that in the evening, there wasnt enough going on. We were hoping there may have been more live music in the lobby or somewhere as once the show had finished, there wasnt really anything to do. My husband and I are by no means party animals but we were sometimes a little bored after the show had finished at 10.30. We also had a problem with the dampness in our room. Luckily by the time we got to our next destination of our honeymoon, we had a washing machine and were able to wash all our clothes! I realise the resort cannot control the weather but maybe they could do something to make sure the rooms are less damp. The resort itself was beautiful and we loved the fact that the resort had its own little private beach/bay....very pretty. Its well worth going into the Xcaret park next door which is great and we swam through little rivers through Mayan ruins and caves, lots of fun. We paid for a days entry ($100pp) and really wanted to swim with dolphins, but priced at $140pp on top of the $200 we had already paid to get into the park we decided against it. Instead we opted for an evening out at Coco Bongo Nightclub in Playa del Carmen, which is about 15 minutes away. That was very worth it, a fantastic night out! All in all we had a great time, the setting is beautiful and it was just the relaxation we were looking for. I will look back with fond memories Read less

2 of 5 stars
Oct 21, 2014 - JBKAJ - Burns Harbor, Indiana, United States

This was my first and last stay at this particular resort. My husband and I had never vacationed in Mexico. Unfortunately, I had higher expectations than what the Occidental Grand actually had to... Read more offer. First off, this resort is about an hour away from the airport. It took a good hour and a half of driving and dropping off at other resorts before we finally arrived at ours. If you plan on staying at this particular resort, bring your walking shoes. Everything is spaced very far apart and you will spend a good majority of your vacation hiking to and from the restaurants, pools, beach and bars at this resort! There are numerous pools scattered throughout the property which I must say, were the highlight of our stay here. All of the the pools were very clean and the water was always the perfect temperature to be able to cool off in the hot/humid Mexico weather. The pool with the swim-up bar was the best of them all! The rooms were average. Air was very musty and all of our stuff came home smelling that way...even after being washed! Beds were clean and comfortable. The floors however, were not. There was dust and dirt all over the floor throughout the room and bathroom that never seemed to get cleaned up during our 5-day stay (even though the maid cleaned every day!). We had cute little towel animals waiting for us every day and our room overlooked a deer enclosure which was very nice. The mini-bar that is in the room is not very well stocked (only two cerveso's, a couple bottles of water and a couple cans of soda). Upon our arrival to the room, the mini-fridge was not working properly which meant none of our beverages were all!! Luckily, my husband was able to fix the issue and get the fridge to turn on. Walls are very thin there so expect to be able to hear the people all around you. You'll hear numerous slamming doors and probably some hanky panky in the room next door. I swear you could hear everything!!! If you are expecting to spend your vacation sitting on the beach, think again. This resort has a small man-made beach and that is it. Most of the coastline on the property is rocklined with huge drop-offs. You can't even walk along the beach let alone sit on it. The man-made beach that they did have was just OK. There was some algae covered rock along the shoreline and some huge black thing in the middle on one of the sides that looked like they were trying to make their own man-made reef. The water is full of little fish everywhere which, in turn, means that after swimming in the water you will also smell like fish. Regardless, it was still pretty to look at but we chose to spend most of our time at the pool (with the swim up bar). The restaurants were good (the ones that we went to: La Sonora, La Hacienda, Paco's Taco's and Le Buffet). The food at the buffet was the best for breakfast. Lunch was not so good. La Hacienda and La Sonora were both great. And Paco's Taco's was convenient for late night snacks. The only issue I had with the restaurants that they were not open later. Most of the casual restaurants closed at 6pm which left us with Paco's Taco's. This was fine as long as you're OK with walking there after a long day. the walks to all of the restaurants are very long and being in the heat and humidity just made it worse. The bars were also OK. Most of the drinks were weak but what can you expect with all inclusive? If you're looking for a stronger drink ask for a "Riviera Maya". This was one of their better drinks. Unfortunately, most of the bars also closed early which kind of stunk! The snack bar above the swim up pool was awesome. They had the best food at the whole resort! Taco Bar, hamburgers, hot dogs, fries and onion rings! Plus salad and fruit! Couldn't go wrong there! Overall, I would rate this resort as just "OK". If you're considering the Occidental Grand Xcaret, pay attention to the photos they have on line. They're pretty true to what's actually there. I expected a lot more than we got but it was still a decent vacation. Next time though, I'll be staying somewhere else! Read less

3 of 5 stars
Oct 21, 2014 - Caryl L - Wigan, England, United Kingdom

While the rooms food and service were excellent we were disappointed with this holiday we paid wel above our average for our 25th Anniversary told them this and had a small hand written card and... Read more some balloons in the room. The whle site is massive but from our blockk(22) we had approximately half a mile to walk to the restraunts for breakfast lunch and evening there was a smaller one with burger pizza type food later in the day going in the oppsite direction agaain approx hallf a mile was a very small man made beach about the size of a netball court with about 200 sunbeds on it with rocks in either direction from it so a walk along the beach took approximately 20 secs The sea in this bay was teeming with life big and small fish to see if you snorkled or even just swam in it. There were 5 or 6 pools but none that we cold see had a lifeguard niether did the beach so I wouldnt take a child to there and at night it was very poorly lit so if you had bad sight or mobility it was difficult to get about. They did have golf cars/busses but these were rare spposed to be every 15 mins but spoke to people who waited 30 mins and still beat them to the main buffet restraunt Read less

5 of 5 stars
Oct 21, 2014 - 777amanda - Surrey, United Kingdom

This is a 4th visit to this wonderful hotel and never a disappointment. My partner and I first visited 3 years ago and went back for a 2, 3, & have just returned from our 4th visit with our parents... Read more who are all elderly. The resort was perfect for them as the buggies that drive around the complex meant they didn't have to walk far and could get around on their own. The rooms are very large, spotless and the beds are extremely comfortable. The choice of food is endless and of high standards and with the added benefit of other restaurants such as the Seafood Rest, Steak House and Italian Rest you will never get board of the food. The staff are always polite, friendly and attentive and EVERYONE says hello to you from the minute you arrive and greeted with a drink and fruit to the minute you leave. The hotel caters for all ages and there is always something to do if you want, but if you want peace then there's plenty of areas where you can escape for a swing in a hammock and a sneaky pina colada !! The cocktail list is endless and the bar staff will happily make up any cocktail - even your own recipe. The gardens are beautiful and you would think you were in the jungle with the amount of wildlife around, sitting by the many pools with monkeys swinging through the trees and watching racoons feeding their babies. The beach/lagoon is very clean and well maintained and if you like snorkelling then there are plenty of fish to see (infact you don't even need a snorkel) the water is crystal clear. Quite honestly there is nothing bad to say about this resort, which is why we keep returning, our thanks to Jose and his team for making our trip, yet again a memorable one. Read less

5 of 5 stars
Oct 21, 2014 - Michelle J - Rolla, Missouri

just came back last week from a 7 night stay. room was very nice, kept clean by magdalena, the staff were all very pleasant,helpful, and service oriented. stayed in unit 19, wasn't sure what to... Read more expect location wise, but loved the location. it is in front of the swimming pool, and close to lobby, buffet, and a ecological trail away from the beach. The food was very good, ate at several of the specialty restaraunts, there was always a good selection at The Buffet as well, regardless of the meal. There were activites going on all day and into the evening if you chose to participate, or just fun to watch. The staff working with kids seemed to do an excellent job from what I observed, I didn't have kids with me, but they did an activity at the theater every evening before the show for the adults, and really worked with the kids. The scenery and decor were gorgeous. Staff were very helpful and informative, showed us how to find the monkeys in the jungle, always willing to stop what they were doing with a smile, and answer questions or give directions or information. I was there with friends, not my spouse, so didn't get info about club membership/timeshare. The adult only pool area was really fun, with the seawater. There were some tropical fish, with snorkeling in the ocean there by the pool, where you could see even more sea life. The man made beach was very nice as well, with a variety of fish and scuba and snorkel opportunities. Overall, loved it, hope to return with my kids next time, as they would have an excellent time Read less

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