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Hotel facilities



Fitness Centre

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Swimming Pool


All Inclusive

Beach Holiday



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Occidental Grand Xcaret

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Prices from £919

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A fantastic choice for an exciting family holiday, the Occidental Grand Xcaret, formerly known as the Occidental Grand Flamenco Xcaret, has a beautiful man-made cove beach; it is also adjacent to Xcaret Park-Mexico's celebrated natural theme park. With accommodations provided in a Virgin Holidays' dedicated room block, set in a prime location in the resort close to the beach. For the ultimate holiday experience, why not add the Unlimited Xcaret Xperience to your booking. Not only will you gain unlimited access to the Xcaret Park throughout your stay, you will also receive resort credit to use in the parks and at your hotel. Couples too will love the resort's relaxed atmosphere and incredible range of amenities, including 11 restaurants (1 exclusively for Royal Service guests) and 10 bars, catering to every taste and occasion. There are also 5 swimming pools to choose from, tennis courts and organised activities. At night, the fun continues with live music, shows and disco dancing!

At a glance

These hotels provide exceptionally good value, are in great locations and offer exclusive benefits to Virgin Holidays’ customers.
  • Xcaret park accessible via hotel
  • Upgrade to include the Unlimited Xcaret Xperience
  • 5 swimming pools
  • 11 restaurants
  • All inclusive resort

Where is it?

Connected to Xcaret Park by boat or walking distance and overlooking the Riveria Maya on Mexico's Caribbean side. Playa del Carmen is 10 min away by taxi. Transfer time from airport: 1 hour 10 min.

Larger Map

Room information

760 rooms in 15 buildings. All rooms with balcony/terrace, air-conditioning, satellite TV, mini-bar (replenished daily with soft drinks, bottled water and local beer), safety deposit box, iron and board, and hairdryer. Deluxe Rooms are spacious and richly decorated. Bathrooms have shower only. 1 king-size or 2 double beds sleeping max 3 adults or 2 adults and 2 children (under 12 years). Wheelchair accessible Deluxe Rooms have a roll-in shower and king-size bed or 2 double beds (must be requested at time of booking and subject to availability). Non-smoking rooms on request.

Room Upgrade

Junior Suite-as Deluxe Room but includes a spacious living area.

Royal Club Luxury-luxury accommodation situated at the Royal Club, the exclusive section at the hotel that provides personalised services and VIP amenities. The Royal Club has a few more steps and should only be recommend to those guests who can walk and manage a few steps.

Royal Club Junior Suite-as Royal Club Luxury Room but with living area. The Royal Club has a few more steps and should only be recommend to those guests who can walk and manage a few steps.

The Royal Club offers an exclusive club-like atmosphere and the plush accommodation is located in three private buildings with 45 rooms and suites. Royal Club guests will enjoy spacious rooms and suites with hydro-massage bathtubs, private check-in and check-out reception, personal concierge service, business centre, in-room dining, stocked mini-fridge, luxurious linens and pillows, Etro toiletries, nightly turn-down service, fruit basket, plush bathrobes, preferred seating at à la carte restaurants and complimentary high speed Internet at The Royal Club Lobby. Royal Club members also have access to The Royal Club Restaurant with its variety of mouth-watering International dishes for breakfast, lunch and dinner. Open 7.30am-10.30pm. The Royal Club has a few more steps and should only be recommend to those guests who can walk and manage a few steps.

Virgin Holidays Club Room Benefits available as an additional supplement and include:

- Lounge access at your UK departure airport (for 2015 onwards)
- Private check-in and check-out
- Priority luggage delivery on arrival
- Private VIP area around the swimming pool with deluxe sun loungers
- Poolside waiter service from 9.00am-5.00pm and chilled towels circulated
- One welcome massage per adult per week at the pool area
- Upgraded in-room amenities and use of plush bathrobes
- Fresh fruits and juices in addition to regular bar inclusions

In addition to the above for 2015 stays

-Lounge access at your UK departure airport (only included when booking a package holiday)

Unlimited Xcaret Xperience (UXX)

Incorporate the Unlimited Xcaret Xperience with your stay and you will receive all day unlimited Xcaret Park access where you will also receive the following added extras:

- A private eco-cultural guided tour
- Complimentary access to the 'Xiquitos Sonando' kids activity
- Reserved seating at Gran Tlachco Theater for the "Xcaret México Espectacular”
- 10% discount off your meals and drinks whilst at the Xcaret Park.
- Plus any purchases you make at the Xcaret Park will be conveniently be delivered to your hotel room.

By adding the Unlimited Xcaret Xperience, in addition to all the fantastic All Inclusive benefits you automatically receive at the Occidental Grand Xcaret, you will also get:

- VIP check-in
- Daily stocked mini-bar
- Unlimited reservations during your stay at the speciality restaurants (subject to availability).
- 30% discount off a 90-min Mayan massage
- Up to US$980* resort credit

* Resort Credit
- US$500 Resort Credit to put towards rounds of golf, rooms upgrades and spa treatments to enhance your stay at the Occidental Grand Xcaret.
- US$180 Resort Credit can be spent on a whole host of tours and activities at the Xcaret Park from snorkelling and wildlife encounters to wine tasting.
- US$140 Resort Credit can be put towards local tours.
- US$100 Resort Credit to be spent on experiences at Xel-Ha-Park located approximately 31 mins from the Xcaret Park, transport not included).
Please note: Restrictions and min/max spend per voucher apply to resort credit.

Grand Concierge/Grand Romance packages

Enhance your stay by adding a Grand Concierge or Grand Romance package to your room:

Grand Concierge includes turn-down service, superior room amenities including bathrobe, a bottle of wine, fruit basket and a 10% discount for a spa treatment.

Grand Romance includes turn-down service, surprise gift, a bottle of sparkling wine, one day breakfast in bed, a romantic dinner, 1-hour couples massage in room, chocolate covered strawberries and 10% discount for a spa treatment.

Eats and drinks

11 restaurants (1 exclusively for Royal Club guests only), 5 of which are à la carte, including Le Buffet, Sonora Grill (steakhouse), Los Olivos (Italian), La Hacienda (gourmet Mexican). Also D'Oriental (Asian), El Pescador (seafood), La Piazza (pizzeria), Paco's Tacos and El Lago (serving snacks and light meals). Beach Club also serving snacks and light meals. 10 bars.

Fun and games

5 swimming pools, including 2 huge freeform pools with Jacuzzis plus a children's pool, spa*, fitness centre and solarium. Water sports with scuba-diving* and deep-sea fishing*. 1 paddle court, 2 tennis courts, shuffle board, archery and mini-golf. Supervised kids' club (4-12 years) with separate pool, buffet restaurant and daily activities. Ecological and cultural hikes*. Golf nearby*.


Daily activities programme. Nightly entertainment. Disco.

Handy stuff

Exclusive waiting service for drinks. Laundry/dry-cleaning service*. Babysitting (on request*). Resort shuttle service. Baby concierge service available when you book a Club Room- including bottle steriliser, high chair and baby bouncer or beach play items for toddlers. Exclusive Virgin Holidays Concierge Lounge due to open in Spring 2016.

Additional information

Dress code: In all menu-style restaurants, men are required to wear long trousers and shirts with sleeves (short sleeves acceptable). No beachwear or sandals.

*Denotes local charge.

Child ages at this property up to and including 12 years. 

Reservations required at the a la carte restaurants (number of visits per stay dependant on duration)

All Inclusive of

All meals, snacks, soft and alcoholic drinks, including premium brands. Wine served with lunch and dinner. In room mini-bar with soft drinks, beer and water. All activities and entertainment detailed above unless otherwise stated.


Partially Accessible: properties that offer wheelchair adapted rooms with partially accessible amenities. Please note: These rooms are subject to availability and may only be available in specific room categories with varying bedding arrangements. Please request this at the time of booking. The Virgin Holidays Special Assistance Team can be contacted by e-mail at special.assistance@virginholidays.com or call us on 0844 557 3998, Monday-Friday 9.00am-5.30pm. Please note there are a few steps to some of the amenities at the Occidental Grand Xcaret. The Royal Club has a few more steps and should only be recommend to those guests who can walk and manage a few steps.

Virgin Holidays favourite

“ From their great facilities and locations, to the value and benefits they offer, these hotels are our top tips for getting you back to your bombastic best.

Upgraded In-Room Amenities: Including a luxury bathrobe and slippers.

Stocked Mini Bar: Replenished daily

10% Discount: On spa treatments.

Discounted Green Fees

Fruit Basket Bottle of Tequila

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Occidental Grand Xcaret

  • What to Expect:
    • 4.0 Location
    • 4.0 Sleep Quality
    • 4.0 Rooms
    • 4.0 Service
    • 4.0 Value
    • 4.5 Cleanliness
  • Traveller Rating:
    • Excellent (2855)
    • Very Good (2368)
    • Average (975)
    • Poor (513)
    • Terrible (384)

Stayed with family for 7 nights. Hotel made up of several buildings with rooms. Buildings from #19 onwards are better - closer to beach and pools. Rooms not soundproof. Be careful of super friendly...

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4 of 5 stars
Dec 20, 2014 - 291Nancy - Vancouver, Canada

Stayed with family for 7 nights. Hotel made up of several buildings with rooms. Buildings from #19 onwards are better - closer to beach and pools. Rooms not soundproof. Be careful of super friendly... Read more timeshare reps in building entrance. Food good especially a la carte restaurants. Really great hard working staff!! Read less

5 of 5 stars
Dec 19, 2014 - tomkclarke

We stayed in the royal club in October and the whole stay was perfect. The royal club has its own check in by the royal club resort and on arrival we were offered a drink which was very welcome after... Read more a 10 hour flight. Shown to our room our bags followed shortly and we were pleasantly surprised to see we'd been upgraded to a sea view room which had beautiful views from our balcony. The royal club has its own pool, restaurant and concierge. The pool was always quiet with plenty of space and spare sun loungers. The royal club restaurant too was excellent with the serivce and food faultless with lovely seaviews, we had most of breakfasts their along with a couple of dinners as the quality was better than the main restaurant for the whole resort which was a buffet. We also booked into some of the speciality restaurrnts, food in these were also great with the Mexican being our favourite. The wider resort is much more lively than the royal club with a number of massive pools, when we did go to these there was never an issue to find a sun lounger. Having the xcaret park next door is great and well worth a visit if only for the underground rivers and the quite spectacular evening show there. We also visited chitchen itza which is about a 3 hour coach ride away which is well worth a visit if you like historical sites. Playa del Carmel was only 10 minutes away but wasn't really anything special. Can't wait to go again and staying in the royal club is well worth the extra Read less

5 of 5 stars
Dec 19, 2014 - elaineandsimon - Lincoln

My wife and I went to this hotel for 2 weeks from 1st July to 16th July 2014. Fantastic venue with 6 or 7 in house restaurants and a fabulous buffet giving so much choice to suit all tastes. The... Read more staff were all so friendly and helpful especially the buffet waiters and waitresses. We spent most days around the pool which was as warm as a bath and were looked after by the bar staff who were so attentive and made sure we always had a full glass! We thoroughly enjoyed all the trips we went on especially Chica Itzen where we swam underground and saw wonderful monuments and buildings. We met some nice people from Swansea and Rushden and Milton Keynes and have seen the couple from Rushden in October and will see the couple from Swansea in January when we all meet up to see Cats in London. We spent American Independence Day at the beach which was a but dissappointing as was man made and not many sunbeds for the large number of guests staying there. We had a good day but the evening wasn't so enjoyable as everything stopped at 11 pm so we headed back to the hotel bar but this closed at midnight. The only place that stayed open later was the disco but we could talk to each other there so we were all disappointed we had to go back to our rooms so early every night. The day before we flew back we visited Player del Carmen to shop and were surprised to find a huge beach which went for miles and we both wondered why there was no free beach bus provided for hotel guests to use to get to this lovely beach each day. This really would be a great addition to this hotel's facilities. However overall we had a great time at this hotel and would return in a flash. Highly recommended. Read less

5 of 5 stars
Dec 19, 2014 - c_elizabeth84 - Worcester, United Kingdom

Me and my boyfriend stayed for a week in December for my 30th birthday. I cannot fault the hotel or staff. The food was excellent and the bars were all great with good selection of premium spirits... Read more . Room was cleaned daily and beds were very comfortable. We spent a nice day in tulum and all went to xplor which was good. Wish I could come back every year! Read less

5 of 5 stars
Dec 19, 2014 - fLyBydoLL - New York City, New York

We arrived and were immediately greeted. The friendly woman walked us over to check in desk then came back with welcome drinks. Check in was a breeze and super friendly. It was very busy and... Read more understandably the rooms weren't ready yet but they gave us our bracelets so we could go eat. Food was ok. Wasn't the best but it was typical resort food. Drinks were strong and bartenders were friendly. We loved our room. It was in building 20 and above one of the pools. Loved that there were 2 people at the desk in the morning so we didn't have to walk to the front desk if we needed anything. Alexa was awesome. Super nice, helpful and informative. The grounds is immaculate and huge. We loved the beach. Water was calm and clear. Overall, great resort and probably one of the friendliest staff I have ever encountered. Literally would stop you to say hello and make sure you knew where you were going. Will definitely be returning. Read less

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