Mexico Holidays

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4.0

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Occidental Grand Xcaret

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A fantastic choice for an exciting family holiday, the Occidental Grand Xcaret, formerly known as the Occidental Grand Flamenco Xcaret, has a beautiful man-made cove beach; it is also adjacent to Xcaret Park-Mexico's celebrated natural theme park. With accommodations provided in a Virgin Holidays' dedicated room block, set in a prime location in the resort close to the beach. For the ultimate holiday experience, why not add the Unlimited Xcaret Xperience to your booking. Not only will you gain unlimited access to the Xcaret Park throughout your stay, you will also receive resort credit to use in the parks and at your hotel. Couples too will love the resort's relaxed atmosphere and incredible range of amenities, including 11 restaurants (1 exclusively for Royal Club guests) and 10 bars, catering to every taste and occasion. There are also 5 swimming pools to choose from, tennis courts and organised activities. At night, the fun continues with live music, shows and disco dancing!

At a glance

Favourites Benefits These hotels provide exceptionally good value, are in great locations and offer exclusive benefits to Virgin Holidays’ customers.
  • Xcaret park accessible via hotel
  • Upgrade to include the Unlimited Xcaret Xperience
  • 5 swimming pools
  • 11 restaurants
  • All inclusive resort

Where is it?

Connected to Xcaret Park by boat or walking distance and overlooking the Riveria Maya on Mexico's Caribbean side. Playa del Carmen is 10 min away by taxi. Transfer time from airport: 50 mins.

Larger Map

Room information

778 rooms in 15 buildings. All rooms with balcony/terrace, air-conditioning, satellite TV, mini-bar (replenished daily with soft drinks, bottled water and local beer), safety deposit box, iron and board, and hairdryer. Deluxe Rooms are spacious and richly decorated. Bathrooms have shower only. 1 king-size or 2 double beds sleeping max 3 adults or 2 adults and 2 children (under 12 years). Wheelchair accessible Deluxe Rooms have a roll-in shower and king-size bed or 2 double beds (must be requested at time of booking and subject to availability). Non-smoking rooms on request.

Room Upgrade

Junior Suites are as Deluxe Rooms but include a spacious living area.

Royal Club Luxury are situated at the Royal Club, the exclusive section at the hotel that provides personalised services and VIP amenities. The Royal Club has a few more steps and should only be recommend to those guests who can walk and manage a few steps.

Royal Club Junior Suites are as Royal Club Luxury Rooms but with living area. The Royal Club has a few more steps and should only be recommend to those guests who can walk and manage a few steps.

The Royal Club offers an exclusive club-like atmosphere and the plush accommodation is located in three private buildings with 45 rooms and suites. Royal Club guests will enjoy spacious rooms and suites with hydro-massage bathtubs, private check-in and check-out reception, personal concierge service, business centre, in-room dining, stocked mini-fridge, luxurious linens and pillows, Etro toiletries, nightly turn-down service, fruit basket, plush bathrobes, preferred seating at à la carte restaurants and complimentary high speed Internet at The Royal Club Lobby. Royal Club members have unlimited reservations in the a la carte restaurants and also have access to The Royal Club Restaurant with its variety of mouth-watering International dishes for breakfast, lunch and dinner. Open 7.30am-10.30pm. The Royal Club has a few more steps and should only be recommend to those guests who can walk and manage a few steps.

Virgin Holidays Club Room Benefits available as an additional supplement and include:

- Lounge access at your UK departure airport
- Private check-in and check-out
- Priority luggage delivery on arrival
- Private VIP area around the swimming pool with deluxe sun loungers
- Poolside waiter service from 9.00am-5.00pm and chilled towels circulated
- One welcome massage per adult per week at the pool area
- Upgraded in-room amenities and use of plush bathrobes
- Fresh fruits and juices in addition to regular bar inclusions

-Lounge access at your UK departure airport (only included when booking a package holiday)

Unlimited Xcaret Xperience (UXX)

Incorporate the Unlimited Xcaret Xperience with your stay and you will receive all day unlimited Xcaret Park access where you will also receive the following added extras:

- A private eco-cultural guided tour
- Complimentary access to the 'Xiquitos Sonando' kids activity
- Reserved seating at Gran Tlachco Theater for the "Xcaret México Espectacular”
- 10% discount off your meals and drinks whilst at the Xcaret Park.
- Plus any purchases you make at the Xcaret Park will be conveniently be delivered to your hotel room.

By adding the Unlimited Xcaret Xperience, in addition to all the fantastic All Inclusive benefits you automatically receive at the Occidental Grand Xcaret, you will also get:

- VIP check-in
- Daily stocked mini-bar
- Unlimited reservations during your stay at the speciality restaurants (subject to availability).
- 30% discount off a 90-min Mayan massage
- Up to US$920* resort credit

* Resort Credit
- US$500 Resort Credit to put towards rounds of golf, rooms upgrades and spa treatments to enhance your stay at the Occidental Grand Xcaret.
- US$180 Resort Credit can be spent on a whole host of tours and activities at the Xcaret Park from snorkelling and wildlife encounters to wine tasting.
- US$140 Resort Credit can be put towards local tours.
- US$100 Resort Credit to be spent on experiences at Xel-Ha-Park located approximately 31 mins from the Xcaret Park, transport not included).
Please note: Restrictions and min/max spend per voucher apply to resort credit.

Grand Concierge/Grand Romance packages

Enhance your stay by adding a Grand Concierge or Grand Romance package to your room:

Grand Concierge includes turn-down service, superior room amenities including bathrobe, a bottle of wine, fruit basket and a 10% discount for a spa treatment.

Grand Romance includes turn-down service, surprise gift, a bottle of sparkling champagne, one day breakfast in bed, a romantic dinner, 1-hour couples massage in room, chocolate covered strawberries and 10% discount for a spa treatment.

Eats and drinks

11 restaurants (1 exclusively for Royal Club guests only), 5 of which are à la carte, including Le Buffet, Sonora Grill (steakhouse), Los Olivos (Italian), La Hacienda (gourmet Mexican). Also D'Oriental (Asian), El Pescador (seafood), La Piazza (pizzeria), Paco's Tacos and El Lago (serving snacks and light meals). Beach Club also serving snacks and light meals. 10 bars.

Fun and games

5 swimming pools, including 2 huge freeform pools with Jacuzzis plus a children's pool, spa*, fitness centre and solarium. Water sports with scuba-diving* and deep-sea fishing*. 1 paddle court, 2 tennis courts, shuffle board, archery and mini-golf. Supervised kids' club (4-12 years) with separate pool, buffet restaurant and daily activities. Ecological and cultural hikes*. Golf nearby*.

Entertainment

Daily activities programme. Nightly entertainment. Disco.

Handy stuff

Exclusive waiting service for drinks. Laundry/dry-cleaning service*. Babysitting (on request*). Resort shuttle service. Baby concierge service available when you book a Club Room- including bottle steriliser, high chair and baby bouncer or beach play items for toddlers. Exclusive Virgin Holidays Concierge Lounge due to open in Spring 2016.

Additional information

Dress Code: Reservations required at the a la carte restaurants.

*Denotes local charge.

Child ages at this property up to and including 12 years. 

All Inclusive

All meals, snacks, soft and alcoholic drinks, including premium brands. Wine served with lunch and dinner. In room mini-bar with soft drinks, beer and water. All activities and entertainment detailed above unless otherwise stated.

 

Minimum stay

 

 

Accessibility

Partially Accessible: properties that offer wheelchair adapted rooms with partially accessible amenities. Please note: These rooms are subject to availability and may only be available in specific room categories with varying bedding arrangements. Please request this at the time of booking. The Virgin Holidays Special Assistance Team can be contacted by e-mail at special.assistance@virginholidays.com or call us on 0844 557 3998, Monday-Friday 9.00am-5.30pm. Please note there are a few steps to some of the amenities at the Occidental Grand Xcaret. The Royal Club has a few more steps and should only be recommend to those guests who can walk and manage a few steps.

Virgin Holidays favourite

Virgin Holidays favourite

“ From their great facilities and locations, to the value and benefits they offer, these hotels are our top tips for getting you back to your bombastic best.

Upgraded In-Room Amenities: Including a luxury bathrobe and slippers.

Stocked Mini Bar: Replenished daily

10% Discount: On spa treatments.

Discounted Green Fees

Fruit Basket Bottle of Tequila

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Occidental Grand Xcaret

  • What to Expect:
    • 4.0 Location
    • 4.0 Sleep Quality
    • 4.0 Rooms
    • 4.0 Service
    • 4.0 Value
    • 4.5 Cleanliness
  • Traveller Rating:
    • Excellent (3120)
    • Very Good (2579)
    • Average (1038)
    • Poor (524)
    • Terrible (393)

We stayed in Building 22. My cousin and I did not buy any upgrades. There is some walking because the resort is big. We were about 5 minute walk to the main buffet. There was lots of wildlife on the...

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4 of 5 stars
Mar 29, 2015 - jcelenza - Brampton, Canada

We stayed in Building 22. My cousin and I did not buy any upgrades. There is some walking because the resort is big. We were about 5 minute walk to the main buffet. There was lots of wildlife on the... Read more resort to see. Monkeys, deer, flamingos, birds, and iguanas. The pools were good. There wasn't any hot tubs. I walked on the beach. It was peaceful. It was not your traditional beach. The staff were all very friendly and tried hard to make you happy. The service was good and I really liked the Steakhouse and the Italian restaurant. I would suggest that you bring your own straws and a coffee mug with a lid because their coffee cups are small and has no lid. I did not do the park next door because it was almost $100 US for the day. They allowed you to connect to wifi free for 1 hour daily in the lobby. You need to use the 60 minutes consecutively. It was about $8 US for an hour..not sure of the terms because I did not buy it. I enjoyed the Acro show. Very talented dancers. Also, the walmart was close by and they have a Sams Club. Overall, a good experience. Read less

3 of 5 stars
Mar 28, 2015 - Karen s

We stayed here with friends for a week. If you are young and healthy, you will enjoy it immensely. We had the unlimited Xcaret package and there was many interestig things to do, but they all... Read more required a tremendous amount of walking. We were in building 20 and the only thing close was the pool bar. The shuttle was behind the pool bar and they do run often, but many times they were already full. That is when the caste system became obnoxious. An empty shuttle wold pass, but no, not for you. We were classified by our wristbands. BTW, my kindle went missing the second day there, but no one else had an issue. Just be aware. .We managd to avoid the timeshare spiel by stating up front to the consierge that we almost went somewhre else because of the reviews about pushy timeshare speeches on .Tripadvisor. Read less

4 of 5 stars
Mar 27, 2015 - Denis K - Vaughan, Canada

We stayed in this hotel (me, my wife, and children 9 and 15 y.o.) from March 11 to March 18. Two main impressions: Visits to the the adjacent to the hotel park is a great experience. Above all... Read more expectations. There are two private entrances from the hotel territory to the park - only for the hotel guests. This makes visiting the park very convenient. We dedicated two days for the park. My advice, if you visiting with children you need at least 2 days to see the park adequately - one day is not enough. We bought the tickets beforehand on the web-site of the Xcaret park. There was a promotion: if you buy Xcaret-Plus ticket with MasterCard, than the second day is free for you (The second day is not "Plus" i.e. no buffet lunch on the park grounds. But we could easily drop by to the hotel to eat and came back to the park.) Discount also exists for buying online and for buying more than 21 days in advance, So for two days it cost us $48 per day, per person. The cheapest price which was offered in hotel was $59 per day per person if you buy 3 days. Normal 1 day admission at the gate costs about $100 per person. The first day we explored the black and red routes with main attraction being: underground river, Flying Maya show (11 am), dolphinaruim, butterfly pavilion, Mayan Village (5 pm show), the beach. The beach in Xcaret park is much better than in the hotel but still not a superior beach to my standards. The second day we explored the scenic tower, the blue route (aquarium), the green route (paid sea activities), beach again, and the main show in the Grand Theater at 7 p.m. It is a good idea to come as early as 6:15 to the theater to get good places. The second main impression is that the beach at the hotel grounds is more like a pond of salt water. I had known from the reviews that the beach is man-made and small, and some people were of negative opinion about it but I hoped still that these people were in bad mood or something. Yes, the beach is really small: a 30 by 60 meters pond connected with a narrow channel with the sea. Not whole perimeter of this pond is sandy. The strip of sand where you can enter into water is about 80 meters long. This strip of sand is also quite narrow: 2-3 meters between the water edge and the first row of chairs. So do not plan to to have a stroll along the water edge enjoying the view of a sunset, or a full moon tangled in the palm trees while listening to the sound of waves in the background... Additional nice and above expectations thing in this hotel is that you often encounter wild animals on the territory. We have seen a monkey once, coatis (south american version of raccoon, very cute), agouti (a rodent of size of two squirrels). In semi-captivity there are flamingos, macaw parrots, turtles. There are also free trips to the park's dolphinarium, I heard. Personnel is very friendly. Everything is very clean. Food is good. Pools for swimming are big and cozy. One of them has three bubble sub-pools right inside the pool, which is nice. Pools were not too crowded. We could find 4 chairs (maybe not at the best location but ok) when we needed it, even without "booking" it with towels early in the morning. Free wifi exists around the reception area. I was told that limit is 2 hours per device per day but I personally did not encounter any limitations (probably because I did not stay more than 2 hours online). All in all I think the hotel deserves solid 4 stars. Absence of a good beach is compensated by proximity to the park. Read less

5 of 5 stars
Mar 27, 2015 - lovemyfamily2015 - Austin, Texas

We booked our trip to this hotel after a long search for a spring break vacation with family. Sadly, I was sent back to US at Cancun airport because of expired passport. But my husband and 2 small... Read more children ventured on for a wonderful time at this hotel. The staff were AMAZING! My husband said, they were the kindest of all resorts we've stayed in Mexico. The KIDS CLUB is FANTASTIC. My kids never wanted to leave. Thank you Occidental Xcaret for a treating my family with love and kindness. We will be back for sure! Read less

4 of 5 stars
Mar 27, 2015 - David O - Columbus, Ohio

My family was very pleased with almost every aspect of the resort. The hotel was very clean, employees were friendly and helpful (I would suggest some rudimentary Spanish to bridge the language... Read more gaps), and there was plenty to keep a family busy. Don't be shy to ask for things such as getting face cloths or off menus creations (see comment on language) If you go prepared with your favorite drinks the bartenders will be more than accommodative. On the negative side, the "theme" restaurants were low quality (not uncommon at all inclusives), if you are a beach lover their cove is nice but not your traditional strand, there was a lot of runaround regarding a business UPS finding me and my wife and daughters got manicures and pedicures that were not very well done. Fairly short and picky negative items. Almost forgot to mention... Beware the time share pitches! This is a place to unplug (no wifi beyond the lobby) and relax. Xcaret next door was fabulous. Adrenalina boat ride is not for the non-extreme rider! I would recommend the unlimited wrist bands to get the full experience. Read less

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