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Open today: 9:00am - 9:00pm

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  • Mon - Fri9:00am - 9:00pm
  • Saturday9:00am - 7:00pm
  • Sunday10:00am - 6:00pm

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At a glance

  • Xcaret park accessible via hotel
  • Upgrade to include the Unlimited Xcaret Xperience
  • 5 swimming pools
  • 11 restaurants
  • All inclusive resort

Hotel facilities



Fitness Centre

Wheelchair Friendly


Swimming Pool


All Inclusive

Beach Holiday



TripAdvisor Traveller Rating


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Occidental Grand Xcaret

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A fantastic choice for an exciting family holiday, the Occidental Grand Xcaret, formerly known as the Occidental Grand Flamenco Xcaret, has a beautiful man-made cove beach; it is also adjacent to Xcaret Park-Mexico's celebrated natural theme park. With accommodations provided in a Virgin Holidays' dedicated room block, set in a prime location in the resort close to the beach. For the ultimate holiday experience, why not add the Unlimited Xcaret Xperience to your booking. Not only will you gain unlimited access to the Xcaret Park throughout your stay, you will also receive resort credit to use in the parks and at your hotel. Couples too will love the resort's relaxed atmosphere and incredible range of amenities, including 11 restaurants (1 exclusively for Royal Service guests) and 10 bars, catering to every taste and occasion. There are also 5 swimming pools to choose from, tennis courts and organised activities. At night, the fun continues with live music, shows and disco dancing!

Where is it?

Connected to Xcaret Park by boat or walking distance and overlooking the Riveria Maya on Mexico's Caribbean side. Playa del Carmen is 10 min away by taxi. Transfer time from airport: 1 hour 10 min.

Larger Map

Room information

760 rooms in 15 buildings. All rooms with balcony/terrace, air-conditioning, satellite TV, mini-bar (replenished daily with soft drinks, bottled water and local beer), safety deposit box, iron and board, and hairdryer. Deluxe Rooms are spacious and richly decorated. Bathrooms have shower only. 1 king-size or 2 double beds sleeping max 3 adults or 2 adults and 2 children (under 12 years). Wheelchair accessible Deluxe Rooms have a roll-in shower and king-size bed or 2 double beds (must be requested at time of booking and subject to availability). Non-smoking rooms on request.

Room Upgrade

Junior Suite-as Deluxe Room but includes a spacious living area.

Royal Club Luxury-luxury accommodation situated at the Royal Club, the exclusive section at the hotel that provides personalised services and VIP amenities.

Royal Club Junior Suite-as Royal Club Luxury Room but with living area.

The Royal Club offers an exclusive club-like atmosphere and the plush accommodation is located in three private buildings with 45 rooms and suites. Royal Club guests will enjoy spacious rooms and suites with hydro-massage bathtubs, private check-in and check-out reception, personal concierge service, business centre, in-room dining, stocked mini-fridge, luxurious linens and pillows, Etro toiletries, nightly turn-down service, fruit basket, plush bathrobes, preferred seating at à la carte restaurants and complimentary high speed Internet at The Royal Club Lobby. Royal Club members also have access to The Royal Club Restaurant with its variety of mouth-watering International dishes for breakfast, lunch and dinner. Open 7.30am-10.30pm.

Virgin Holidays Club Room Benefits available as an additional supplement and include:

- Lounge access at your UK departure airport (for 2015 onwards)
- Private check-in and check-out
- Priority luggage delivery on arrival
- Private VIP area around the swimming pool with deluxe sun loungers
- Poolside waiter service from 9.00am-5.00pm and chilled towels circulated
- One welcome massage per adult per week at the pool area
- Upgraded in-room amenities and use of plush bathrobes
- Fresh fruits and juices in addition to regular bar inclusions

Unlimited Xcaret Xperience (UXX)

Incorporate the Unlimited Xcaret Xperience with your stay and you will receive all day unlimited Xcaret Park access where you will also receive the following added extras:

- A private eco-cultural guided tour
- Complimentary access to the 'Xiquitos Sonando' kids activity
- Reserved seating at Gran Tlachco Theater for the "Xcaret México Espectacular”
- 10% discount off your meals and drinks whilst at the Xcaret Park.
- Plus any purchases you make at the Xcaret Park will be conveniently be delivered to your hotel room.

By adding the Unlimited Xcaret Xperience, in addition to all the fantastic All Inclusive benefits you automatically receive at the Occidental Grand Xcaret, you will also get:

- VIP check-in
- Daily stocked mini-bar
- Unlimited reservations during your stay at the speciality restaurants (subject to availability).
- 30% discount off a 90-min Mayan massage
- Up to US$980* resort credit

* Resort Credit
- US$500 Resort Credit to put towards rounds of golf, rooms upgrades and spa treatments to enhance your stay at the Occidental Grand Xcaret.
- US$180 Resort Credit can be spent on a whole host of tours and activities at the Xcaret Park from snorkelling and wildlife encounters to wine tasting.
- US$140 Resort Credit can be put towards local tours.
- US$100 Resort Credit to be spent on experiences at Xel-Ha-Park located approximately 31 mins from the Xcaret Park, transport not included).
Please note: Restrictions and min/max spend per voucher apply to resort credit.

Grand Concierge/Grand Romance packages

Enhance your stay by adding a Grand Concierge or Grand Romance package to your room:

Grand Concierge includes turn-down service, superior room amenities including bathrobe, a bottle of wine, fruit basket and a 10% discount for a spa treatment.

Grand Romance includes turn-down service, surprise gift, a bottle of sparkling wine, one day breakfast in bed, a romantic dinner, 1-hour couples massage in room, chocolate covered strawberries and 10% discount for a spa treatment.

Eats and drinks

11 restaurants (1 exclusively for Royal Club guests only), 5 of which are à la carte, including Le Buffet, Sonora Grill (steakhouse), Los Olivos (Italian), La Hacienda (gourmet Mexican). Also D'Oriental (Asian), El Pescador (seafood), La Piazza (pizzeria), Paco's Tacos and El Lago (serving snacks and light meals). Beach Club also serving snacks and light meals. 10 bars.

Fun and games

5 swimming pools, including 2 huge freeform pools with Jacuzzis plus a children's pool, spa*, fitness centre and solarium. Water sports with scuba-diving* and deep-sea fishing*. 1 paddle court, 2 tennis courts, shuffle board, archery and mini-golf. Supervised kids' club (4-12 years) with separate pool, buffet restaurant and daily activities. Ecological and cultural hikes*. Golf nearby*.


Daily activities programme. Nightly entertainment. Disco.

Handy stuff

Exclusive waiting service for drinks. Laundry/dry-cleaning service*. Babysitting (on request*). Resort shuttle service.

Additional information

Dress code: In all menu-style restaurants, men are required to wear long trousers and shirts with sleeves (short sleeves acceptable). No beachwear or sandals.

*Denotes local charge.

Child ages at this property up to and including 12 years. 

Reservations required at the a la carte restaurants (number of visits per stay dependant on duration)

All Inclusive

All meals, snacks, soft and alcoholic drinks, including premium brands. Wine served with lunch and dinner. In room mini-bar with soft drinks, beer and water. All activities and entertainment detailed above unless otherwise stated.



Wheelchair Accessible: fully accessible properties that offer wheelchair adapted rooms with either roll-in shower or bath tub with grab rails. Please note: These rooms are subject to availability and may only be available in specific room categories with varying bedding arrangements. Please request this at the time of booking. The Virgin Holidays Special Assistance Team can be contacted by e-mail at or call us on 0844 557 3998, Monday-Friday 9.00am-5.30pm.

Wheelchair Accessible Deluxe Rooms with king bed or 2 doubles and roll-in shower.

Virgin Holidays favourite

“ From their great facilities and locations, to the value and benefits they offer, these hotels are our top tips for getting you back to your bombastic best.

Upgraded In-Room Amenities: Including a luxury bathrobe and slippers.

Stocked Mini Bar: Replenished daily

10% Discount: On spa treatments.

Discounted Green Fees

Fruit Basket Bottle of Tequila

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Occidental Grand Xcaret

  • What to Expect:
    • 4.0 Sleep Quality
    • 4.0 Location
    • 4.0 Rooms
    • 4.0 Service
    • 4.0 Value
    • 4.5 Cleanliness
  • Traveller Rating:
    • Excellent (2757)
    • Very Good (2292)
    • Average (952)
    • Poor (498)
    • Terrible (380)

Overall a very nice holiday venue. The facilities are what you would expect for this grade of resort. Very clean and friendly staff during the day (but night staff were a bit slow and late arrivals...

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5 of 5 stars
Oct 30, 2014 - AdeDM - Nottinghamshire, United Kingdom

Overall a very nice holiday venue. The facilities are what you would expect for this grade of resort. Very clean and friendly staff during the day (but night staff were a bit slow and late arrivals... Read more get pointed in the direction of their room instead of being led there). The pools were nice and the bars have a constant supply of premium brands and good friendly service. Food was generally good, even in the buffet, and the Chinese and steakhouse are recommended. Note Wifi was expensive! There was also a bit of timeshare selling but this was not a big issue for us and the rep didn't push. One of the key benefits is the beach. It maybe small but as a cove with a small inlet it was perfectly clam, excellent for the kids and great for snorkelling. In contrast along the main bleaches in playa the water was a bit choppy and the beaches themselves were covered in smelly seaweed due to the season. This private beach alone helped give this hotel the 5 stars! Entertainment: This was fine in the evening but the kids club only starts after 8.30pm so this is a little late for the young ones. Daytime kids club is basic but ok and childcare is available at $10 per child per hour (+ extra $10 if after 11pm). Room: The tiling in the bathroom and drain could need some attention but otherwise tour room was a little on the small side (standard room with two double beds). As we went with virgin holidays we stayed in block 22 (which others say is better than others). Note there is no lift so not great for a family with a pram. We also had a problem with a bathroom door that locked itself and getting it fixed was a bit troublesome. We booked the unlimited package which gave daily access to the Xcaret park next door. This was great for the kids and you definitely need more than a day to do it properly. Is it worth the extra charge? Maybe - you can take your time and come back to the hotel for meals. Perhaps an alternative would be the park's 'second day half price' option, especially if you go off peak like us. This is because the unlimited gives you unlimited restaurant reservations (instead of a limit of 4 per week), but upon arrival we were told extra reservations wouldn't be a problem...oh well, we live and learn. In addition you get a voucher book with the unlimited package, but unless you plan do trips and use the spa I wouldn't bother. We did both so overall it was probably worth it. Also, note the trip discounts are not with Virgin, they're with another operator in the hotel which actually were cheaper than Virgin to start with. After voucher discount, to go to the Chichen Itza it was $44 per adult instead of $119 with Virgin. However, unlike the virgin tours the trips do not go direct to the tourist destination but connect essentially at a coach stop to transfer passengers from elsewhere, which is a pain and adds time to the trip. Both tours will pick up from different hotels too. Conversely I didn't like the dive centre at the hotels (Pro Dive) that was all about the money and gave little information about the dive sites, boats, groups sizes etc. Instead I found Blue Experience which was excellent - better service and price. Otherwise it's quite far from the airport (about an hour). You can get a cab to town for $12 (less if paid in pesos) and there's quite a few cenotes locally too. Overall a great vacation and I would definitely go back. Read less

5 of 5 stars
Oct 29, 2014 - Zoe J - Horsham, United Kingdom

We have just returned from 11 nights at the occidental grand xcaret and had such a fabulous time. The hotel was clean and well kept and even the room was cleaned to an excellent standard everyday... Read more ! The staff gave such great service and couldn't help enough with any requests we had. Really impressed with this hotel and would definitely recommend it. Read less

5 of 5 stars
Oct 29, 2014 - Shawn M - Tewksbury, Massachusetts, United States

First time to the Occidental Grand Xcaret. I went for my Honeymoon because my family has a time share with the Occidental, so we figured we would try it mostly for all the attractions nearby. What a... Read more great decision to pick this hotel. The place was absolutely beautiful and very well maintained. We did stay in the First Club buildings and had use of the First Club lounge which made a huge difference. The service was impeccable everywhere though, not just in the First Club. The food at the buffets were fantastic as well as the Seafood Restaurant. We didn't get to try any other of the restaurants because we enjoyed just going to the Taco/Pizza place for a casual dinner. There is so much to do in the area as well. We went to the Xplor park which is 5mins away. I would highly recommend going there if you are an adventure seeker. We also did the Xcaret Park, which is adjacent to the hotel (you can walk there from the resort from a couple different entrances). We tried to mix activities in with relaxation because it was our honeymoon, which is why we only went to those two parks. If you wanted to, you could do a different excursion every day for 2 weeks. Overall, Great resort with very friendly service. Great food, very clean room and AMAZING location. The pools were very nice as well as the lagoon on the ocean. You really feel like you are in a rain forest while walking through the resort which is really cool. I would recommend it to anyone and will hopefully be back there within the year. Read less

4 of 5 stars
Oct 29, 2014 - Kelly W - Derby

Having stayed on the Riviera Maya at a lower standard hotel previously, I expected this hotel to be amazing in every way. The rooms were ok, but nothing special, we couldn't get the king bed we'd... Read more requested which was a shame. The resort was huge and time share vendors were a bit of a pain. Getting drinks at the pool areas wasn't quick or easy and the pool bar's fountain didn't allow for easy get your own. The mini train around resort was infrequent and the beach area really inadequate for the size of resort. Buffet food at dinner was terrible and I'm not a fussy eater by any stretch. Service was excellent however and breakfast good especially the fresh juices and smoothies. The Al a carte restaurants were brilliant so get booked in ASAP. The hotel overbooked during our stay which I hear is a regular thing, we accepted free Xcaret tickets, taxi fares and a 4 night stay at the Bluebay Esmerelda which broke up our 10 night stay nicely. Entertainment was ok, good Caribbean dance show, otherwise nights were pretty quiet and bars not too interesting, kinda needed a night time beach scene or bar of some sort. Read less

5 of 5 stars
Oct 29, 2014 - Graziella_Elizabeth - Gibraltar

Amazing hotel to stay at. Loved every bit of my stay. The hotel is beautiful and has animals wondering about, really cute! A beautiful artificial river divides the hotel. The rooms are perfect... Read more , spacious and really modern. Tranquil hotel and food is extraordinary. Beach at hotel can get a bit cramped some days, but still really nice atmosphere. Many activities in the hotel for all ages. I recommend watching the sunrise on the rocks next to El Pescador Restaurant... you'll love it! Hotel is right next to Xcaret Eco Park which is really interesting. You must swim the river in the park... really nice adventure. Hotel service very helpful and nice! We had Bernabe as our bellboy... such a nice lad! They staff was also really good helping me prepare for my friend a marriage proposal diner!! Which turned out great! (She said yes LOL) Enjoy!! Read less

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