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This sophisticated, luxurious hotel is centrally located on Park Avenue. Heads of state and US presidents normally stay here, so you're in good company! You are within easy walking distance of great shopping on Madison and 5th Avenues. Escape the pace of the city with an aromatherapy massage in the spa or a gourmet meal at one of the hotel's fine-dining restaurants.
On Park Avenue in Midtown Manhattan, within easy walking distance of the Theater District.
1,425 rooms on 42 floors with 12 lifts. All with air-conditioning, satellite TV with premium channels, mini-bar and free newspaper. Deluxe Rooms, sleeping max 2 persons.
King Superior Rooms, sleeping max 2 persons. Superior Double Rooms, sleeping max 4 persons. 1-Bedroom suites are 450sq ft with entry foyer, separate living area and 2 TVs, in addition to the Deluxe Room amenities, sleeping max 4 persons.
Peacock Alley (International seafood with an Asian twist; breakfast, lunch and dinner; no jeans, shorts or trainers) Sunday Brunch. Bull and Bear Steakhouse & Bar (tender steaks and seafood; cocktails). Oscar’s American Brasserie (Japanese and healthy American cuisine; breakfast, lunch). 5 bars and lounges. One guest pass at adjacent Waldorf Astoria’s gym. Guerlain Spa with a wide range of treatments*. Gift shop. Complimentary WiFi in public areas (lobby level).
One person must be aged 18 years and over in each room.
*Denotes local charge.
2 nights: 31 Dec '13.Book this hotel Back to top
TripAdvisor Traveller Rating:
I spend every Thanksgiving in New York and try a different hotel each time. This year I was excited to stay at the historic Waldorf Astoria. I was looking forward to the "old school" luxury that... Read more has always been the hallmark of this property. I arrived on a day that their computer system suffered a major melt-down. It took over an hour to get into my room. The staff handled things as well as can be expected with something like this and tried to put a smile on the situation. However, it would have been nice to have received a room discount, a free breakfast, or even a glass of champagne for our trouble. The room was large (Luxury King/Lexington side/main bldg), however the bed was actually a queen. I did not complain though, as this was corner room with lots of windows, views, and light. It was clean, quiet and well appointed. There was quite a cold snap in New York and I needed more heat in the room. I was told that the system was putting out all that it could, so they brought up a space-heater which worked well, although regulating the room temperature was an ongoing struggle throughout my stay. Water pressure was non-existent and the "hot" water was trickling out lukewarm at best. It took over a half-hour to fill the bath! Again, I was told that this was the best that the old system could do. There seemed to be a "don't bother me" attitude from the front desk staff and management. The concierge, wait staff, housekeepers, etc., were great. I was very disappointed to see that there were no lobby holiday decorations up. After all, this was Thanksgiving (and the last week of November) and other hotels, with lesser lobbies, were already decked out. I shipped out some packages to home on Friday, via the hotel's business center/FedEx, for a Monday delivery and they did not go out until Monday, arriving on Tuesday. The hotel blamed FedEx, but I hold the hotel responsible for the oversight. Finally, at checkout, I switched billing to a different credit card and upon checking my credit card statement, I see that the hotel charged the original card. I guess that I was too much a bother, once again, for the front desk staff to pay attention to. All-in-all, the Waldorf remains (and will remain) a "Teflon" hotel. No matter the reviews, people will always check-in there with high hopes, as I did, looking for the luxury, service and grandeur of days gone by. It is true, unfortunately, that it's best days have truly gone by. Read less
I'm currently freezing my you know what off in room 1582. The room heater didn't work since we checked in today. The technician couldn't fix it and promised a portable heater around 5pm. It just... Read more arrived at midnight after multiple calls to management on a defective phone that only works partially. This is a $600 rack rate room which is a joke as it is only worth $60. Please save yourself and book anywhere else in midtown. Thankfully, we're only here for two days for a conference, whose organizers will get an earful from me tommorow Read less
I have travelled many places yet this was the most disappointing hotel I have ever stayed in and my first ever negative review on trip advisor .my room was really smelly - a real greasy food smell... Read more and when I complained I got told - this is the smell of New York - the maid had to put my window down as it was stuck ..... Ridiculous.... luckily I was only in the hotel 2 nights but took the edge of my birthday . i was worried my clothes packed for cruise would smell of grease which is appalling …i can't have my NYC trip again so I write this as a plea ...if it's special then do the same as other UK guests booked on the same package as us and e-mail the hotel directly with your request .very disappointed ..rooms have shabby not antique furniture ..very let down Read less
My family stayed here for three nights in late November just before Thanksgiving, and what we got was a mixed bag, mostly bad. This hotel serves as a prime example of what can happen to a brand... Read more when private equity is squeezing every last penny out of their properties, and invest little, is anything, in capital improvements. The Hilton brand is being badly damaged, and nowhere is that sad fact more evident than at the Waldorf in NYC. We got to the lobby at 5 pm and waited 30 minutes in line at the front desk (the Gold Desk and Diamond Desk were not open). It was a Saturday night and the hotel was obviously busy. Even so, only about half of the desk positions were manned....so we waited. Our room wasn't ready yet so we headed to the lobby bar to have a drink and wait some more. We were told they would call when the room was ready and that it shouldn't take more than 20 minutes. The greeter at the Peacock Lounge said he had a table in the back that we could have, and when we asked for a table in the front, in the open overlooking the fabulous lobby, he explained that all the tables in front were reserved. So we headed to the back of the bar, way back, where there is no view and no atmosphere. The booth was filthy and the laminate on the table was peeling off. They have awesome french fries here, though. My wife still believes we were placed in the back because they were busy, but I think it's because we had two kids in tow. An hour later, and no phone call, I walked through the front of the lounge, past all the still empty tables the greeter had earlier assured me were being held for reservations, to get in line again, this time at the Gold Desk (the Diamond Desk was still closed). This time I waited 15 minutes to get my key. Who knows how long the room had been available. The line to check in at the front desk was now through the entire lobby and past the lounge. After spending $100 waiting for our room to unwind. The room was large with a small foyer/entry way, and it had a very elegant look. We've stayed at this hotel in the past, but had always chosen a smaller room. With the kids this time, we opted for one of the suites and we couldn't have been happier with our decision. All was good. As I put the kids to bed in the parlor, I went to close the curtains. The curtains that are supposed to close to help block out light were not connected to the top and sagged instead of closing. There were three windows in the parlor and it was the same for each. The curtains were stained, had holes in them, and didn't close. We used the pillows from the sofa in an attempt to hold the curtains closed. The bathroom was huge. The shower had two weird metal tubes sticking out from two of the walls that were covered in rubber??!! It looked like they had been cut off, or that they had been used for some other purpose a long time ago. But there they were protruding from the walls serving absolutely no purpose. When the toilet was flushed we would have to remove the top and adjust the flapper, so it covered the hole and the water would quit running. That became my job, and sticking my hand into the toilet tank several times a day is not what I envision when I think about the Waldorf brand. In the three days we were there, the toilet was never fixed. There were also several lights out in the room, but not having the light work above the vanity was unacceptable to my wife. The light was never replaced in the three days we were there, even though we asked the housekeeper to do so the first two days. As a matter of fact, none of the several lights that were out were replaced during our stay. Housekeeping, hello??? Yes, this is an old hotel and some wear and tear is to be expected. It is a part of the charm. Unfortunately, the Waldorf is not investing in the rooms and the term "tired" can best be used to describe its current state. And for $700 a night, my expectations are much higher. I'm sure the hotel is enjoying stellar profitability, but not investing in properly maintaining the hotel is going to catch up with them. We won't ever go back. I have to compliment the staff at Oscar's. Breakfast there was very good and the staff couldn't have been more accommodating. They really went out of their way to make sure the kids had everything they wanted and that we knew where we were going when we left to go sightseeing. Their computer system crashed on our last night there so we weren't able to move to another room when the construction started on Park Avenue that night. It went on all night and into the next day. The kids were fine because we drowned out the noise with the fan from the heating system. In our room, however, we got to enjoy the unbearable noise all night. The front desk wanted to help but without a system we could not be moved. Why they place their Diamond members in a construction zone is a good question, but the hotel notwithstanding, we had a great trip to NYC. Next time we'll headquarter somewhere else and not because i want to. The Waldorf is in the perfect location and could be the four/five star property it is so desperately trying to be. I look forward to the day that it gets back to its past. Read less