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Contact Us

By Phone

For help making new bookings 0871 222 5825
Enquiries/changes to existing bookings 0870 220 0088
Upper Class Reservations 0870 990 4205
Group bookings 0870 990 8345
Frequent Virgin Club 0870 990 4214
Weddings 0870 990 8825
Cruises 0871 222 5826
Disabled customers 0870 990 8350
Hearing-impaired Virgins (Minicom) 0870 990 4213
Brochure Requests 0870 990 4215


Please note: to continue to improve our services, telephone calls are usually recorded and/or randomly monitored.

Call Centre opening times...
Our call centre is open 7 days a week.
Mon - Fri    8.00am - 10.00pm
Saturday 8.30 am - 7.00pm
Sunday 9.00am - 6.00pm


Service Centre opening times...
Mon - Fri    9.00am - 7.00pm
Saturday 9.00 am - 5.30pm
Sunday Closed

Please note Customer Relations are only open Mon-Fri between 9.00am and 5.30pm.

By Fax

Fax number: 0870 990 4209


By Post

The Galleria, Station Road
Crawley, West Sussex
RH10 1WW


If you want information about current travel to the US and how it might affect your holiday, and the new requirements for check-in and hand luggage please click here.

HAVE WE ALREADY ANSWERED YOUR QUESTION?
Check out our Frequently Asked Questions page to see the answers of popular questions asked by our customers!
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