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Frequently Asked Questions
Please read through our most Frequently
Asked Questions with reference to making Direct Debit payments.
How do I apply?
You can apply for Direct Debit online.
What do I have to do?
Complete a direct debit mandate, giving details of your bank or
building society account, and a payment schedule.
Can I pay from my building society account?
Yes, you can use either a bank or building society account.
What are the payment dates?
We can debit your account on any Monday, or the following working
day if this falls on a bank holiday.
How much do I have to pay?
You decide, as long as the amount is above £25.00.
How does it work?
Every time you have requested a debit, we will instruct your bank
to make a payment to us for the amount you have requested.
Do you send me a new invoice after each payment?
No. We suggest you keep a record of your payment schedule and
check your bank account regularly.
Do I have to pay the whole of my balance by direct debit?
No. Any remaining amount must be paid to us by another method
by your balance due date.
How can I pay any remaining balance?
By sending a cheque, or calling us with a credit or debit card.
What restrictions are there?
The minimum amount for any single debit date is £25.00.
You can only make payments eight weeks prior to your balance due
date. Forms must be returned to us at least 2 weeks prior to your
first direct debit payment.
What happens if the cost of the holiday is reduced and my
direct debits pay you too much?
Please contact our Accounts Department and they will be able to
arrange a refund.
What if I cancel the booking?
Please contact our Accounts Department and they will be able to
arrange any refund due to you.
What happens if the cost of my holiday is increased?
You can send a cheque or pay the additional amount by credit or
debit card.
What if I want to cancel my direct debit instruction?
Let us know as soon as possible in writing and we will cancel
any future transactions. We will confirm the cancellation in writing.
Can I use more than one bank or building society account?
Yes, just let us know how many and we will send you the required
number of forms.
What happens if one of my direct debit payments fails?
Our Accounts Department will contact you and discuss the situation.
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Direct
Debit FAQ's