Vital InfoPrivacy Policy

Privacy Policy

Worried about providing us with information on line? Let us put your mind at rest...

Here at Virgin Holidays, we are committed to protecting your privacy on line, as highly as we would with your customer information in any of our systems.

We will not share your personal information for marketing or any other purposes without your consent unless where required by law. We will always respect your privacy and any personal communication between you and ourselves. We will always comply with any data protection legislation currently in force. We collect general statistical information about visitors to our website for general reporting and to improve future content.

By using our website, you consent to the collection and use of this information by virginholidays.com. If we change our privacy policy we will inform you by posting these changes on this page.

What are cookies and do we use them?

A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer's hard disk so that the website can remember who you are. A cookie will typically contain the name of the domain from which the cookie has come, the "lifetime" of the cookie, and a value, usually a randomly generated unique number.

What we collect and why

We ask for information about you in 3 areas of our website.

• When making an on line booking
  Here the information we will ask you for includes your name, contact details such as phone and e mail, Frequent Virgin Club Details if applicable, and credit card details. We need all this information to process a booking for you and in order to be able to contact you if we need more information or if there are any changes to our programme. This information will not be given to any third party, except to the extent and for the purpose we may be required to do so by any law.
• When requesting a brochure online
  We need your name and address so we can send you the brochure. If you have given your consent, you may be contacted with relevant promotions, offers or information that you have expressed an interest in or that might be of interest to you. With Virgin Holidays YOU are always in control of your personal information, if at any time you wish us to stop contacting you then simply email us at update.customer@virginholidays.co.uk
• When signing up for e-mail updates.
  This information will not be given to any third party, except to the extent and for the purpose we may be required to do so by any law. With Virgin Holidays YOU are always in control of your personal information, if at any time you wish us to stop contacting you then simply email us at update.customer@virginholidays.co.uk

Two types of cookies are used on this website:

a) Session Cookies, which are temporary cookies that remain in the cookie file of your browser until you leave the site.

b) Persistent cookies, which remain in the cookie file of your browser for much longer (though how long will depend on the lifetime of the specific cookie). Cookies can help a website to arrange content to match your preferred interests more quickly. Most major websites use cookies. Cookies cannot be used by themselves to identify you.

How we use Cookies on our Site and what Information we collect

a) Session Cookies
- To allow you to carry information across pages of our site and avoid having to re-enter information.
- To allow you to carry information through our online booking system.

b) Persistent Cookies
- To remember the compiled list of holidays you have selected in our shortlist section.
- To compile anonymous, aggregated statistics that allow us to understand how users use our site and to help us improve the structure of our website. We cannot identify you personally in this way.

c) Third Party Cookies Third parties serve cookies via this site. These are used for the following purposes:
- To serve advertisements on our site and track whether these advertisements are clicked on by users.
- To tailor content to your preferences.

Use of Web Beacons

Some of our Web pages may contain electronic images known as Web beacons (sometimes known as clear gifs) that allow us to count users who have visited these pages. Web beacons collect only limited information which including a cookie number, time and date of a page view, and a description of the page on which the Web beacon resides. We may also carry web beacons placed by third party advertisers. These beacons do not carry any personally identifiable information and are only used to track the effectiveness of a particular campaign.

Disabling/Enabling Cookies

You have the ability to accept or decline cookies by modifying the settings in your browser. However, you may not be able to use all the interactive features of our site if cookies are disabled.

Virgin Holidays uses pixels, or transparent GIF files, to help manage online advertising. These GIF files are provided by our ad management partner, DoubleClick. These files enable DoubleClick to recognize a unique cookie on your Web browser, which in turn enables us to learn which advertisements bring users to our website. The cookie was placed by us, or by another advertiser who works with DoubleClick. With both cookies and Spotlight technology, the information that we collect and share is anonymous and not personally identifiable. It does not contain your name, address, telephone number, or email address. For more information about DoubleClick, including information about how to opt out of these technologies, visit the DoubleClick web site.

Links to other websites and their security and privacy policies