General
Conditions of membership
Conditions of free benefits – General

Booking procedure for your free benefit
Conditions of the Frequent Virgin friendly hotel scheme
Conditions of free car upgrades
Data Protection

1 General

1.1 The Frequent Virgin Club (referred to as the ‘Club’) is a loyalty programme offered by Virgin Holidays Limited, whose registered office is at 120 Campden Hill Road, London, W8 7AR.

1.2 These Terms and Conditions set out the relationship between the Club and individuals participating in the programme (‘members’) and should be read carefully before making any bookings. By making a booking with the club, you confirm that you have read and understood these Terms and Conditions and agree to them.

1.3 In these Terms and Conditions, ‘we’ means Virgin Holidays Limited and ‘you’ refers to members of the programme. ‘Immediate family’ refers only to those residing at the same address as the registered member.

1.4 ‘Membership’ is per household. ‘Household’ is defined as all people registered as residing under the same address. Only household members over the age of 18 are eligible to be included in the household membership. Only 1 membership per household is permitted. Abuse of this will result in immediate termination of your membership. We reserve the right to request proof of residence at any time.

1.5 Virgin Holidays has the right to terminate the Frequent Virgin Club or to change any of the terms and conditions of participation and benefits/offers at any time, without notice.

1.6 Any changes to these terms and conditions will be published on our website, or can be obtained by contacting the club directly. Please ensure that you refer to the most current Terms and Conditions applicable, before making any booking with the club.

2 Conditions of membership.

2.1 Membership is available to any UK household who has travelled with Virgin Holidays at least twice within the last four years with a cumulative holiday spend of £6,000 or more. Only bookings made directly with Virgin Holidays qualify towards Membership.

2.2 Your membership is valid for a period of four years from the date your last holiday was booked with Virgin Holidays, after which, your membership will expire. Your membership will be renewed after this period, provided that you have travelled again at least twice within the last four year period with a cumulative holiday spend of £6,000 or more.

2.3 Membership is offered at the sole discretion of Virgin Holidays and we reserve the right to suspend or terminate any membership following the commission of misconduct which shall include, but not be limited to, (i) failure to comply with these Terms and Conditions, (ii) misuse of the services and/or benefits which are available to Members; (iii) the use of threatening, abusive or insulting language or behaving in a threatening or abusive or insulting manner when dealing with any Virgin staff members or staff members of participating companies.

2.4 All benefits/bonus offers/ discounts etc are only available to the household and their immediate family, when travelling on the same booking. Please refer to section 3, 4, 5 and 6 for details of restrictions on these benefits/offers.

2.5 All bookings must be made direct through Virgin Holidays. You must quote your Club membership number at the time of booking. Bookings made via Travel Agents or third parties will not be eligible for any of the Club benefits.

2.6Your membership card remains the property of Virgin Holidays and must be returned to us, if requested.

3. Conditions of free benefits

Subject to the Conditions below, each eligible household membership is able to select one of the following benefits on their booking; Airport Car Parking, Overnight Airport Hotel Accommodation, Executive Transfers or National Express Tickets.

3.1 All free benefits are subject to availability, Virgin Holidays standard Terms & Conditions as contained within the brochure you book from (or website if applicable) and any additional Terms & Conditions from the relevant benefit provider, as stated below.

3.2 Benefits are only available to eligible Club members and are available on new bookings made after the Membership start date. The booking which qualifies entry into the Club does not qualify for a Benefit to be added.

Only one free benefit is available per eligible household, subject to a minimum holiday spend of £1,500.
Where there is more than one household membership on the booking, each household must spend a minimum of £1,500, in order to receive a free benefit.
A free benefit is only available on package holidays with a minimum stay of 3 nights and is not available if booking accommodation only, excursion/attraction tickets only or fly drive holidays.
Free benefits are not combinable with the Virgin Atlantic Frequent Flying Club, Virgin Money or Tesco Club Card offers/discounts.
Free benefits are not combinable with any offers or promotions made in conjunction with any third party.

3.8 Free benefits have no equivalent cash value and are non transferable.

3.9 In the unlikely event that any of the free benefits are unavailable, Virgin Holidays reserves the right to substitute any of the offers, with an offer of equivalent value.

4.0 Virgin Holidays reserves the right to withdraw any of these benefits at any time without notice.

In addition to the above, the following terms and conditions are applicable to the free benefit you select.

3 (a)Airport Car Parking

Car Parking is provided by Flight Hotel Reservations.
Free car parking is only applicable for one vehicle per membership up to a maximum of 16 days.
Should you require additional days car parking, you will be required to pay for these at the time of booking. Please contact Flight Hotel Reservations for a quotation.
Free car parking is only available at London Gatwick, London Heathrow and Manchester airports.
All airport car parks are located off airport and are situated between 5 – 15 minutes away from the airport. Free transfers will be provided to the airport terminals.
You may be required to leave your keys with the car park operator.
Should you exceed the period of car parking booked, then you will be required to pay for excess charges locally. Virgin Holidays will not be held liable for any additional charges you incur locally.

3 (b) Airport Hotels

Airport Hotels are provided by Flight Hotel Reservations.
Accommodation is for one night only.
Only one room per household membership is permitted.
At some hotels, rooms will sleep 4 people. Rooms sleeping 4 people are limited and subject to availability.
Accommodation is only available on a room only basis at selected hotels at London Gatwick, London Heathrow and Manchester airports. Airport transfers are NOT included.
Use of some UK airport hotel facilities may be restricted (e.g. children under 16 years using some leisure facilities).
Hotels may make a charge for certain facilities or for the use of the airport shuttle services.
It is your responsibility to pay for any additional extras such as airport transfers, breakfast etc and these must be paid directly to the hotel.
All transfers on the airport shuttle services are subject to availability on the day.
Please note that the airport shuttle services do not operate 24 hours a day. We recommend you check the timetable with the hotel in advance of your stay.

3 (c) Executive Transfers

Executive Transfers are provided by Hallmark Cars.
Transfers are available to and from your UK departure/arrival airport within a 50 mile radius (each way) only.
Only one vehicle per household membership is permitted. The type of vehicle allocated will depend on the number of passengers travelling. The largest vehicle will accommodate a maximum of 6 people. Larger vehicles cannot be requested.
Transfers are only available to passengers listed on the booking. Under no circumstances will the driver allow passengers not listed on the booking to travel in the vehicle.
At the time of making your reservation, you will be required to advise the transfer company of the size and number of pieces of luggage you intend to take. This includes oversize items such as skis and surfboards. Please note, this must be within the permitted airlines baggage allowance.

3 (d) National Express Coach Transfers

Up to four return tickets per membership only.
Additional tickets can be purchased at a supplement, please call Virgin Holidays for further details.
Travel is for Standard Class only.
This offer is subject to seat availability on the National Express network in mainland England, Scotland and Wales. Travel may include any legitimate change of coach on route in either direction. Please check if National Express features your chosen route before confirming this benefit.
All children 3 years or older require their own seat. Children under 3 years may travel free of charge, but have to share your seat if they go free.
Reservations to reserve your seats must be confirmed with National Express at least 14 days before departure.
Please note, it is your responsibility to reserve your seats and Virgin Holidays cannot accept any responsibility for your failure to do so. (this includes both your outbound and return journey!)
The maximum validity of return journey tickets issued is 6 months.
Travel on the National Express is subject to the General Conditions of Carriage of National Express, copies of which are displayed on www.nationalexpress.com , or can be obtained from calling the Club.

4 Booking procedure for your free benefit

4.1 It is your responsibility at the time of booking, to advise the sales consultant that you are a member of the frequent Virgin Club and to provide your membership number.

4.2 At the time of booking, you will be asked which benefit you wish to book. A voucher will then be sent to you along with information on how to book your free benefit. The voucher is not confirmation of your booking, only confirmation of your eligibility for the free benefit.

4.3 It is your responsibility to book your free benefit with the benefit provider. Details of how to make your booking will be sent with your voucher.

4.4 A benefit is not considered to be confirmed, until written confirmation of the benefit has been issued to you by the benefit provider.

4.5 You will be required to produce this confirmation to the supplier when obtaining your free benefit. Failure to do so may result in you being charged for the free benefit.

4.6 Free benefits cannot be booked less than 28 days before departure. Free benefits on late bookings made inside of this period, may be available at our discretion. Please remember that all benefits are subject to availability and we strongly recommend that you confirm your benefit as soon as possible so as to avoid any disappointment.

4.7 Once you have booked your free benefit, you may change the type of benefit once, by calling 0870 990 4214. Changes cannot be made inside 28 days of your departure date. If changing your benefit, it remains your responsibility to book your new benefit with the correct supplier. We will cancel your original benefit with the original supplier on your behalf.

4.8 We cannot accept responsibility for any loss suffered by your failure to confirm your free benefit with the relevant benefit provider.

4.9 Should you cancel your booking prior to departure, your free offer will also be cancelled.

5 Conditions attached to the Frequent Virgin Friendly hotel scheme.

5.1 We have teamed all with hotels all over the world to offer special benefits/discounts to Frequent Virgin Club members.
Friendly hotel benefits are only available at selected hotels. Please refer to the applicable brochure valid for your holiday for full details.

5.2 Frequent Virgin Friendly hotel benefits are combinable with Virgin Favourites hotel benefits.

5.3 Unless otherwise stated, all room upgrades are subject to availability upon arrival in resort and are for an upgrade to the next room category only.

5.4 We do not feature all room categories in our brochures. For example, whilst our brochure may only state Standard and Ocean View rooms, it may be the case that the next room category up from the Standard room is a Garden view room.

5.5 Room upgrades are subject to occupancy restrictions. If the room upgrade will not accommodate your party, no upgrade will be given.

5.6 Where complimentary gifts are stated (i.e. fruit in room, bottle of wine, etc) the hotelier reserves the right to substitute such gifts with gifts of equivalent value.

5.7 You will be required to produce your membership card upon check in at the hotel. You will also be required to produce your membership card and when you take advantage of the facilities/amenities where discounts are offered (for example restaurants, spas etc)

5.8 You will not receive any of the stated benefits if you fail to produce your membership card.

5.9 Replacement membership cards can be obtained from the club upon request. Replacement cards will take approximately 6 weeks to process. Please allow enough time for receipt of any replacement cards before going on holiday.

6 Conditions attached to free car upgrades.

6.1 The offer is for a complimentary car upgrade to the next category, for selected car categories in selected destinations, as shown below.

Mainland USA & Canada (Dollar rent a car)
E4 -> C2 (2 adults)	E4 -> C4 (2 adults + 1 child)
C2 -> I2	C4 -> I4
I2 -> F2	I4 -> F4
F2 -> F4	F4 -> LH
7V -> 8V (where available)	7V -> LX (Boston & Washington only)
8V – No further upgrade	8V -> 4WD (Ski brochure only)
LX -> CV/7V	15V – No further upgrade

Barbados (Drive-a-matic)
B3 Small A/C car -> C1 A/C Sedan, or similar
C1 A/C Sedan -> D1 Fully Loaded Sedan or similar
C2 Manual Soft Top Jimny Jeep -> D3 Auto A/C Soft Top Jimny Jeep or similar

St Lucia (Drive-a-matic)
C2 A/C Sedan -> D1 Fully Loaded Sedan

Australia (Hertz)
H Compact Automatic -> C intermediate automatic
C intermediate automatic -> D Full sized automatic
E4 -> C4 (2 adults + 1 child)

6.2 Only the upgrades shown above are permitted.

6.3 All car upgrades are subject to availability and are on a request only basis. Only one vehicle upgrade per membership permitted.

6.4 Free upgrades are not available on specialised fleets (i.e. 12V)

6.5 Car insurance is not included in the complimentary upgrade. Any upgrades may increase the prepaid car insurance package, which you will be required to pay.

6.6 For USA and Canada, car upgrades must be booked prior to departure and must show on your car hire voucher. Complimentary upgrades are not available in resort. Any voluntary upgrades made in resort will be charged for.

6.7 If your car has a dash between the letter and number then you have a free upgrade ie F-4. If your car has Sat Nav and has the Frequent Virgn Club upgrade, this will be shown on your voucher as V ie F4V

6.8 For St Lucia and Barbados, car upgrades will be honoured on arrival in resort, provided the car hire was pre-booked direct with Virgin Holidays prior to departure from the UK. To receive your car upgrade, you will need to present your Frequent Virgin Club membership card

6.9 Sat Nav can not be included as a free upgrade, this is always at an additional cost.

6.10 Please ensure any discrepancies with your car hire voucher are resolved prior to your departure from the UK.

6.11 We will not accept any responsibility for any discrepancy after you have departed the UK.

7 Data Protection

7.1 As part of your membership you will receive communications which are integral to the club, such as your membership pack and important information on programme updates and developments.

7.2 We may from time to time also send you details of holiday offers and promotions. Should you not wish to receive such offers, please email us on theclub@virginholidays.co.uk or contact us by telephone on 0844 5573 895.

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