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Special assistance for customer disabilities

Virgin Holidays Special Assistance Team can be contacted Monday-Friday 9.00am-5.30pm on:
0844 557 3998
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Virgin Holidays Special Assistance Team leads the world in providing holidays to everyone. Whether you have mobility restrictions or medical requirements, don't worry – we've thought about it!

We have an experienced and dedicated team of knowledgeable staff who will help you, your friends and family to Unleash your Mojo!
We've integrated our accessibility and specialist services into the relevant sections of the website to assist in finding the perfect holiday for disabled customers.

Wheelchair Accessible

Wheelchair Accessible properties that offer wheelchair adapted rooms with either roll-in shower or bath tub with grab rails*

Good General Access

Properties that offer good general access for those guests who are able to walk short distances and can manage up to six steps*

Partially Accessible

Properties that offer wheelchair adapted rooms with partially accessible amenities*


*Please Note: These rooms are subject to availability and may only be available in specific room categories with varying bedding arrangements. Please request this at the time of booking.

Why book with us?

Even more special assistance...

  • Dedicated Special Assistance Team

    Here to look after all of your mobility and medical requirements.

  • Airport and Airline Assistance

    We can assist with connecting you to the appropriate airlines to arrange this.

  • Dedicated Resort Teams

    Available 24/7 should you need anything whilst you relax and enjoy your holiday.

  • Wide choice of accommodation

    For wheelchair users and those with less mobility.

  • Adapted van hire**

    Adapted vehicle hire here to help!

  • Hand controls**

    A range of hand controls available on request!

  • Wheelchair accessible transfers**

    Book wheelchair adapted vehicle transfers!

  • Medical and mobility equipment hire**

    A range of equipment available to hire!

Choosing where to stay

Its easy to find out which of our hotels offer accessible facilities...

When browsing the list of hotels within our fantastic destinations we have to offer, you can filter 'Wheelchair Friendly' under the hotel facilities drop down.

Simply hover over the 'Destinations' tab at the top of the page and select the destination of your choice. Click on the 'Hotels' tab within your chosen destination, and select the 'Wheelchair Friendly' option within the 'Hotel Facilities' filter drop down.

The filtered hotels will automatically appear on the right hand side of the page for you to browse.

The image on the right highlights the filters feature shown on all our hotel pages

Please Note...

We also detail the accessibilty of our hotels within the 'Additional Information' section on the hotel details pages.

Beach Wheelchairs

Don't forget, our pre-bookable Beach Wheelchairs** which have been rolled out into the Caribbean

These chairs come complete with extra-chunky beach-friendly wheels, sunshades and storage for all of your beach essentials. Whatever your mobility needs, there's no need to miss out on dipping your toes into the ocean.

Accessible Skiing

Adaptive ski schools are available in many resorts in California, New England, Colorado and Canada aiming to make snow sports accessible to people of all abilities.

For further information on services available, please contact our Virgin Holidays Special Assistance department, who are an experienced and dedicated team that can meet any number of specific needs including assisting with the booking of wheelchair accessible properties, adapted transfers and mobility equipment hire.*

*Please note these services are subject to availability/destination and some are at an additional cost

Contact Us

Virgin Holidays Special Assistance Team can be contacted Monday-Friday 9.00am-5.30pm on 0844 557 3998 or e-mail special.assistance@virginholidays.com.

Contact us via our Minicom: 0844 557 3977

To arrange airport or onboard assistance with Virgin Atlantic, please call their Special Assistance Department on 0844 412 4455 or visit their webpage


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