Disabled customers

Virgin Holidays Special Assistance Team leads the world in providing holidays to everyone. Whether you have mobility restrictions or medical requirements, don't worry – we've thought about it!

We have an experienced and dedicated team of knowledgeable staff who will help you, your friends and family. We've integrated our accessibility and specialist services into the relevant sections of the website to assist in finding the perfect holiday for disabled customers.

Wheelchair accessible*

Wheelchair accessible properties that offer wheelchair adapted rooms with either roll-in shower or bath tub with grab rails.

Good general access*

Properties that offer good general access for those guests who are able to walk short distances and can manage up to six steps.

Partially accessible*

Properties that offer wheelchair adapted rooms with partially accessible amenities.

* Please note: These rooms are subject to availability and may only be available in specific room categories with varying bedding arrangements. Please request this at the time of booking.

Why book with us

  • Dedicated Special Assistance Team

    We can look after all of your mobility and medical requirements should you need anything whilst in resort.

  • Cognitive/ Visual/ Hearing Impaired Assistance

    As your needs are as individual as you are - let us know what we can do for you.

  • Adapted van hire**

    Adapted vehicle hire here to help!

  • Wheelchair accessible transfers**

    Book wheelchair adapted vehicle transfers!

  • Airport and Airline Assistance

    We can assist with connecting you to the appropriate airlines to arrange this.

  • Wide choice of accommodation

    For wheelchair users and those with less mobility.

  • Hand controls**

    A range of hand controls available on request.

  • Medical and mobility equipment hire**

    A range of equipment available to hire.

Beach wheelchairs

Don't forget, our pre-bookable Beach Wheelchairs** which have been rolled out into the Caribbean

These chairs come complete with extra-chunky beach-friendly wheels, sunshades and storage for all of your beach essentials. Whatever your mobility needs, there's no need to miss out on dipping your toes into the ocean.

Accessible skiing

Adaptive ski schools are available in many resorts in California, New England, Colorado and Canada aiming to make snow sports accessible to people of all abilities.

For further information on services available, please contact our Virgin Holidays Special Assistance department, who are an experienced and dedicated team that can meet any number of specific needs including assisting with the booking of wheelchair accessible properties, adapted transfers and mobility equipment hire.*

* Please note these services are subject to availability/destination and some are at an additional cost

Contact us

Virgin Holidays Special Assistance Team can be contacted Monday-Friday 9.00am-5.30pm on 0344 557 3998 or e-mail special.assistance@virginholidays.com

Contact us via our Minicom: 0344 557 3977

To arrange airport or onboard assistance with Virgin Atlantic, please call their Special Assistance Department on 0344 481 4455. Alternatively, you can e-mail Special_Assistance@fly.virgin.com or visit their web page for more information.


** Subject to availability. Please call us for details.