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To comply with new security requirements, customers travelling to the USA* may be subject to additional searches and questions, as well as being asked to turn on the personal electronic or battery powered devices they wish to carry on board in their hand baggage, in order to demonstrate how they work.
To help avoid delays and disappointment, please ensure you arrive at the boarding gate with all your devices including cameras, phones, tablets, laptops, e readers etc. are fully charged.
If, when requested, you are unable to turn your device on, it cannot be carried on board the aircraft.
Currently these additional security measures are not creating undue delays at airports, however we appreciate our customers continued support and co-operation by ensuring their personal electronic devices are fully charged and ready to be inspected before they arrive at the security points.
*Other routes may be affected.
As a result of the Foreign and Commonwealth Office advice against all but non-essential travel to Mombasa, we’re making contact with any customers due to travel to Mombasa between now and the 31 August 2014 to discuss the options available to you.
Our Service Team will be making contact with you to discuss options but if you want to speak to us, you can call on 0844 557 4002.
Virgin Holidays are in contact with customers in Mombasa to ensure they have the latest information, but if you’re in Mombasa and require assistance our team can be contacted on 00 254 722 524 708
New immigration rules have been introduced in South Africa, when travelling with children under the age of 18.
From 01 October 2014, parents travelling with children into or out of South Africa may be asked to show the child's unabridged (full) birth certificate, and where only one parent is accompanying, parental or legal consent for the child to travel (e.g. an affidavit from the other parent, a court order or – if applicable – a death certificate).
You should travel with these documents in case you're asked to provide them.
There are other requirements for children travelling unaccompanied or with adults who are not their parents. For more information, contact the South African High Commission or the South African Department of Home Affairs.
If you would like to find out more, you can get the latest information from the Foreign Office by clicking here
Avoid the peak hours at check in by checking in the night before your flight at Virgin Atlantic's check in desks at London Gatwick's South Terminal (Zone A). This service is available between 1700hrs and 2100hrs
It's mandatory for everyone travelling to or transferring through the US, under the Visa Waiver Program, to obtain approval to travel no later than 72 hours prior to travel by completing an online process ESTA (Electronic System for Travel Authorisation (ESTA) scheme.
Failure to obtain an ESTA could result in the passenger being denied boarding by the airline.
The cost of an ESTA is currently approx $14 per person and can be obtained by visiting https://esta.cbp.dhs.gov. Once completed & approved, the ESTA application is valid for two years and allows multiple visits without the need to reapply – simply update your details on the same website. Travelers can apply for an ESTA even if they have no firm plans to travel to the US.
If you need any further information on the ESTA or you have any other visa queries, then try the Visit USA Website at www.visitusa.org.uk where further information on the scheme and up to date fee can also be found.
The ESTA is very similar to the automated visa that you purchase to enter Australia and is completely paperless