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Latest Travel Updates

Latest travel updates

Zika Virus - Information for guests travelling to Mexico or Caribbean

We are monitoring reports of cases of Zika virus in Barbados, Dominican Republic and Mexico. The virus spreads via the bite of an infected mosquito, and may produce mild symptoms for 2-7 days such as skin rashes, conjunctivitis, muscle and joint pain and headache. The best form of prevention is protection against mosquito bites.

Customers who are pregnant or planning to become pregnant should speak to their healthcare provider for further advice if they are travelling to a destination where the Zika virus is present. Those Customers who are departing to an affected area will be contacted with further advice and information.

The World Health Organisation does not currently advise against travel to these destinations, and we continue to monitor the situation closely and will provide updates where necessary.

For the most up-to-date information, please follow the link below:


If you are currently in resort and have any concerns, our resort teams are contactable 24 hours a day and numbers are available under Customer Support on our website. Passengers in the UK who are due to depart can contact our Customer Service Team on 0344 557 4321 for assistance.

Severe Snowfall forecast for Eastern USA

Severe snowfall in the New York (JFK or Newark) and Washington DC area on Saturday 23 January 2016 has caused some continued disruption to travel arrangements today. Virgin Atlantic have announced the cancellation of some flights travelling to and from New York and Washington today (Sunday 24th January) only

If you’re booked to travel today to one of these destinations, we strongly recommend checking your travel arrangements. Virgin Holiday's are in the process of contacting all affected customers due to travel today (Sun 24th January) to discuss alternative options.

Customers due to travel to the East Coast USA should check the respective airlines website for the latest information on their flying schedule before travelling to the airport. If your flight has been cancelled, please do not travel to the airport. In addition we advise customers to update their mobile phone details in the ‘My Booking’ section of the airlines website so they can send text messages in the event of other significant disruptions.

If you are affected by these cancellations, our Customer Service Team will be available on 0344 573 0088 to advise with alternative options.

We will continue to closely monitor the situation to ensure minimal impact on our customers, and provide updates as we receive information.

We're sorry for any inconvenience this disruption may cause.

Seaweed in areas of Mexico and the Caribbean

Please note that some areas of the Caribbean and Mexico are occasionally being affected by an increased level of seaweed. This is an unusual natural occurrence and is changing on a regular basis with the currents. We will continue to monitor the situation carefully, but please be assured that any hotels which are affected, are working hard to remove the seaweed as quickly as possible to ensure the enjoyment of your holiday.

Virgin Atlantic seat requests

Virgin Atlantic have made some changes to the way you can request seats with them. Please take a look here for more details.

South Africa – Revised Immigration Rules when travelling with children (Under 18 years)

The new immigration rules for South Africa relating to travelling with children under the age of 18 comes into effect from 1st June 2015.

From 1st June 2015, parents travelling with children into or out of South Africa may be asked to show the child's unabridged (full) birth certificate, and where only one parent is accompanying, parental or legal consent for the child to travel (e.g. an affidavit from the other parent, a court order or – if applicable – a death certificate).

You should travel with these documents in case you're asked to provide them.

There are other requirements for children travelling unaccompanied or with adults who are not their parents. For more information, contact the South African High Commission or the South African Department of Home Affairs.

If you would like to find out more, you can get the latest information from the Foreign Office by clicking here

Twilight Check In at Gatwick

Avoid the peak hours at check in by checking in the night before your flight at Virgin Atlantic's check in desks at London Gatwick's South Terminal (Zone A). This service is available between 1700hrs and 2100hrs

ESTA - Electronic System for Travel Authorization

It's mandatory for everyone travelling to or transferring through the US, under the Visa Waiver Program, to obtain approval to travel no later than 72 hours prior to travel by completing an online process ESTA (Electronic System for Travel Authorisation (ESTA) scheme.

Failure to obtain an ESTA could result in the passenger being denied boarding by the airline.

The cost of an ESTA is currently approx $14 per person and can be obtained by visiting https://esta.cbp.dhs.gov. Once completed & approved, the ESTA application is valid for two years and allows multiple visits without the need to reapply – simply update your details on the same website. Travelers can apply for an ESTA even if they have no firm plans to travel to the US.

An ESTA is only valid for stays of 90 days or less.

If you need any further information on the ESTA or you have any other visa queries, then try the Visit USA Website at www.visitusa.org.uk where further information on the scheme and up to date fee can also be found.

The ESTA is very similar to the automated visa that you purchase to enter Australia and is completely paperless