Contact UsContact Us

Quick links:Quick links:

 

Let Valerie answer your questionsLet Valerie answer your questions

Our virtual assistant, Valerie, can answer many of your questions in an instant and she'll give you lots of other useful information.

Ask Valerie your question now

 

Frequently Asked QuestionsFrequently Asked Questions

Your question has probably been asked before. Check out our latest travel updates or our FAQ's topic list:

 

 

Phone NumbersPhone Numbers

To make a booking call: 0844-557-3865To make a booking call: 0844-557-3865

Changes to existing bookings 0844 573 0088
Group bookings (min 10 adults) 0844 573 8345
Frequent Virgin Club 0844 557 3895
Weddings 0844 557 3999
Cruises 0844 573 5826
Disabled customers 0844 557 3998
Hearing-impaired (Minicom) 0844 573 4213
Contact Us Requests 0844 557 4215
Customer Relations 0844 557 8833 - Option 2

Please note: to continue to improve our services, telephone calls are usually recorded and/or randomly monitored.

All 084 calls charged at 5p per minute from a BT landline including VAT.
All 087 calls charged at 10p per minute from a BT landline including VAT.
Charges may vary from other networks or mobile networks.

Our Sales Centre opening timesOur Sales Centre opening times

Mon - Fri 9:00am - 9:00pm
Saturday 9:00am - 7:00pm
Sunday 10:00am - 6:00pm

Our Service Centre opening timesOur Service Centre opening times

Mon - Fri 9:00am - 9:00pm
Saturday 9:00am - 7:00pm
Sunday 10:00am - 6:00pm

Customer Relations opening timesCustomer Relations opening times

Mon - Fri 9:00am - 5:30pm

Please note: Customer Relations are closed on weekends and Bank Holidays.

 

 

Email addressesEmail addresses

 

Who do you want to contact?Who do you want to contact?

We know that there's nothing worse than having an email bouncing around from department to department so we've made things simple so you'll know the email you're sending is going to the right place.

 

I've not been on holiday yet:I've not been on holiday yet:

If you're yet to go on holiday and need to email us, you'll need to contact our Customer Service team. Depending on what you want to do, simply email the team at one of the following addresses. By choosing the most relevant email address it'll make sure that your email wings its way to the best person for the job.

I've got a question about my holiday question
I've got a complaint unhappy
I want to say thanks thanks
I need to cancel my booking cancel

 

I'm back from my holiday and need to get in touch:I'm back from my holiday and need to get in touch:

If you've been on holiday and want to contact us for any reason simply send an email to one the following email addresses:

I'm home and have a question homewithaquestion
I've got a complaint homeandunhappy
I had a great time, I want to say thanks homeandthanks

 

 

Specialist DepartmentsSpecialist Departments

Our Customer Service team can help with most things but we do have specialist teams in place to help with certain things like Weddings or Special Assistance requests.

These teams can be contacted at the following email addresses:

I've booked a wedding weddings
I'm in the Virgin Frequent Club theclub
I'd like to request special assistance special.assistance

Please note: You can find out about other fantastic Virgin companies by visiting www.virgin.com.

 

 

Postal addressPostal address

Virgin Holidays Ltd
The Galleria
Station Road
Crawley
West Sussex
RH10 1WW

 

Virgin Holidays Limited.
Registered Office: Company Secretariat, The Office, Manor Royal, Crawley, West Sussex, RH10 9NU.
Registered in England No. 1873815

Find your holidayFind your holiday

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