Virgin Holidays - all inclusive package holidays and family holiday deals

Contact usContact us - Contact Details


By postBy post

Virgin Holidays Ltd
The Galleria
Station Road
Crawley
West Sussex
RH10 1WW

By telephoneBy telephone

All 084 calls charged at 5p per minute from a BT landline including VAT.
All 087 calls charged at 10p per minute from a BT landline including VAT.
Charges may vary from other networks or mobile networks.

Virgin Holidays enquiry phone numbers
For help making new bookings 0844 557 5825
Enquiries/changes to existing bookings 0844 573 0088
Group bookings (min 10 adults) 0844 573 8345
Frequent Virgin Club 0844 557 3895
Weddings 0844 557 3999
Cruises 0844 573 5826
Disabled customers 0844 573 8350
Hearing-impaired customers (Minicom) 0844 573 4213
Brochure Requests 0844 557 4215

Please note: to continue to improve our services, telephone calls are usually recorded and/or randomly monitored.

For opening times, please see below.

By faxBy fax

0844 557 4209

By e-mailBy e-mail

Do you have a query for our Service Team? If so, please contact us at:
reservation.services@virginholidays.com

Call centre opening timesCall centre opening times

Our call centre is open 7 days a week.

USA & Canada, Florida and The Caribbean Department Opening TimesUSA & Canada, Florida and The Caribbean Department Opening Times

Call centre opening times
Mon - Fri 8.00am - 10.00pm
Saturday 8.30 am - 7.00pm
Sunday 9.00am - 6.00pm

Worldwide Department Opening TimesWorldwide Department Opening Times

Worldwide Call centre opening times
Mon - Fri 8.00am - 10.00pm
Saturday 8.30 am - 7.00pm
Sunday 9.00am - 6.00pm

Service centre opening timesService centre opening times

Call centre opening times
Mon - Fri 8.00am - 9.00pm
Saturday 9.00am - 7.00pm
Sunday 9.00am - 6.00pm

Customer Relations opening timesCustomer Relations opening times

Customer Relations opening times
Mon - Fri 9.00am - 5.30pm

Please Note: Customer Relations are closed on weekends and Bank Holidays

Queries once you have returned homeQueries once you have returned home

Any queries need to go in writing either by email or by post to:
customer.relations@virginholidays.com

or

Customer Relations Department
Virgin Holidays Ltd
The Galleria
Station Road
Crawley
West Sussex
RH10 1WW

Tel: 0844 557 8830 - Option 2.


Virgin Holidays Limited.
Registered Office: Company Secretariat, The Office, Manor Royal, Crawley, West Sussex, RH10 9NU.
Registered in England No. 1873815

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