By post
Virgin Holidays Ltd
The Galleria
Station Road
Crawley
West Sussex
RH10 1WW
By telephone
All 084 calls charged at 5p per minute from a BT landline including VAT.
All 087 calls charged at 10p per minute from a BT landline including VAT.
Charges may vary from other networks or mobile networks.
Virgin Holidays enquiry phone numbers
| For help making new bookings |
0844 557 5825 |
| Enquiries/changes to existing bookings |
0844 573 0088 |
| Group bookings (min 10 adults) |
0844 573 8345 |
| Frequent Virgin Club |
0844 557 3895 |
| Weddings |
0844 557 3999 |
| Cruises |
0844 573 5826 |
| Disabled customers |
0844 573 8350
|
| Hearing-impaired customers (Minicom) |
0844 573 4213 |
| Brochure Requests |
0844 557 4215 |
Please note: to continue to improve our services, telephone calls are usually
recorded and/or randomly monitored.
For opening times, please see below.
By fax
0844 557 4209
By e-mail
Do you have a query for our Service Team? If so, please contact us at:
reservation.services@virginholidays.com
Call centre opening times
Our call centre is open 7 days a week.
USA & Canada, Florida and The Caribbean Department Opening Times
Call centre opening times
| Mon - Fri |
8.00am - 10.00pm |
| Saturday |
8.30 am - 7.00pm |
| Sunday |
9.00am - 6.00pm |
Worldwide Department Opening Times
Worldwide Call centre opening times
| Mon - Fri |
8.00am - 10.00pm |
| Saturday |
8.30 am - 7.00pm |
| Sunday |
9.00am - 6.00pm |
Service centre opening times
Call centre opening times
| Mon - Fri |
8.00am - 9.00pm |
| Saturday |
9.00am - 7.00pm |
| Sunday |
9.00am - 6.00pm |
Customer Relations opening times
Customer Relations opening times
| Mon - Fri |
9.00am - 5.30pm |
Please Note: Customer Relations are closed on weekends and Bank Holidays
Queries once you have returned home
Any queries need to go in writing either by email or by post to:
customer.relations@virginholidays.com
or
Customer Relations Department
Virgin Holidays Ltd
The Galleria
Station Road
Crawley
West Sussex
RH10 1WW
Tel: 0844 557 8830 - Option 2.
Virgin Holidays Limited.
Registered Office: Company Secretariat, The Office, Manor Royal, Crawley, West Sussex, RH10 9NU.
Registered in England No. 1873815