Tan lines yes, worry line no.
There are some things you really don’t want to hear when you’re about to take a well earned break.
Stuff like ‘you look a lot younger in your passport photo’.
‘That’s quite a bikini line’.
‘I thought you were meant to bring the tickets’.
Or even ‘a giant volcanic ash cloud has engulfed Europe, grounding all the airlines everywhere’.
Well, who would have thought...?
Some things you can’t predict, but you can plan for. At Virgin Holidays, we’re always prepared for whatever comes our way. And, believe it or not, we’ve been doing this for over 25 years now. That’s why we’d never let anything come between you and a brilliant holiday.
In fact, should your flight out be cancelled and you can’t reach your dream destination within a reasonable amount of time, you can change to another holiday. We’ll always try to keep it the same price too (although we’re sure you’ll understand, a change from the Isle of Man to the Island of Mauritius may require you to pay the difference). Otherwise, if we can’t give you a holiday, we’ll give you a full refund.
But what if the worst happens and you find yourself stranded in paradise? No problem. Should your flight home be cancelled, we’ll simply book you a new one with the help of all our airline partners. If its not leaving for a couple of days, never fear, we’ll book you a hotel too.
And just so friends and family back home don’t think you’ve gone all Shirley Valentine, we’ll help you get in touch with them, so nothing to worry about there either.
After all, a holiday’s all about leaving your problems behind, relaxing, taking it easy. Which is why our packages are ATOL protected. ATOL, just so you know, is a financial protection scheme run by the Civil Aviation Authority and we’ve come through all their checks with flying colours. That means you’re fully protected from losing your money.
As if we’d ever let that happen.
Because wherever you are around the world, we’re here around the clock. We like to think it’s that kind of care and attention that recently got us voted one of the UK’s ten best companies for customer service by none other than the Institute of Customer Service itself.
We’ve even got a name for it. We call it our Rockstar Service. We’ve got our very own stamp too, our Worry Free Guarantee. It’s only a little stamp, but it gives you a huge amount of peace of mind.
So lie back on that lilo, take another sip of that Seabreeze, because you know if you’ve booked with us, should there ever be trouble, nothing’s too much trouble.
Come rain, come shine. Even come ash clouds.