What is Rockstar Service?
On a Virgin Holiday everyone gets treated like a Rockstar.
And so you should. We think you deserve better than to be huddled and herded, packed in and packed off. 'Cos if you can't act like an A-lister on your holiday, when can you?
They 're supposed to be the best two weeks of your year.We'd rather they were the best two weeks of your life. From our booking agents,to the in-resort concierges - every person at Virgin Holidays exists solely to make you feel like you're the most important person on earth. We think of everything, so you don't have to. That's why we're not like other holiday companies.
We call it Rockstar Service. And it's what we do.
Our Rockstar Service can be seen in the magic touches that we offer, these are services such as V-Room, Concierge and Check-in Chill-out; you can read about these below. Different destinations have different magic touches so make sure to check out the "Our Magic Touches" tab on your desired destination pages!
v-room at London Gatwick and Manchester
Flying from London Gatwick or Manchester?
Start your holiday in style with Virgin Holidays' very own airport lounge. With free food and soft drinks, children's play area, free internet access, big screen TV, the latest video games, table football and a fantastic view of the run way - this really is the perfect way to start your Virgin holiday!
Read more about the V-Room
Concierge service
This exclusive service puts you in touch with our resort reps before you even leave the UK, allowing you to ask questions, check out facts and purchase a complete range of excursion tickets from our experts on the ground.
Read more about our Concierge Service
Check In - Chill Out in the Caribbean
Check in Chill out allows you to check in for your flight home from the Caribbean without leaving the beach or bar, giving you a little extra time to enjoy your destination. This service is available at selected hotels in Barbados, Antigua, Tobago, Grenada and St Lucia. Check with your rep in resort if you aren't staying at one of the participating hotels as you may be able to use a location nearby.
Read more about our Check In Chill Out Service
Disconnection therapy
Disconnection Therapy is a straightforward way of cutting the ties with your work life before you leave for exotic, more exciting locations. The aim is to help you disconnect allowing a better mind set to re-coup, recharge your batteries and get the most out of your time on holiday.
Read more about disconnection therapy
Watch the commercial
Meet the "The Danke Schons", a (moderately successful) rock band with delusions of gradeur, They've been packed off to enjoy the trappings of an amazing Virgin Holiday before they buckle down to record their third (and hopefully more successful than the last) album.
The Danke Schons super inflated rock-egos lead them to assume that the excellent service they're receiving is down to their unbelievable success. They don't realise that on a Virgin Holiday, everybody gets treated like a Rockstar.