Select a category:
The following is a list of all available FAQ categories:
Questions concerning brochure and holiday enquiries.
Q. How can I order a brochure?A.
You may order a brochure online
Q. I want to make a booking in advance of when the brochure is out - how do I do this?A.
Exact brochure launch dates are confirmed at the last minute. However if you have an exact holiday in mind you can register your interest in advance by writing into:
Reservation Services Administration
Or send a fax to 01293 536957 or 01293 558344.
You will need to give details of your proposed date of departure, duration of holiday, number of passengers and chosen hotel and destination. When the brochure goes on sale, we will contact you with a booking reference and price and hold the booking for 3 weeks, so that you can decide if you want to go ahead with the booking. Please note, however, that if you already have a holiday booked from a current brochure and want to amend the booking you cannot make a deposit transfer onto an advanced registered booking until the brochure is on sale.
Q. How do I know my booking has been confirmed?A.
At the end of the booking you will be allocated a booking reference number. Please print the page or write down the reference number. Shortly afterwards you will receive a confirmation e-mail as long as the e-mail address you have entered is correct. You'll receive your invoice about 14 days afterwards.
Q. Do you tailor make holidays?A.
Yes, you can tailor make your holiday at our Florida
, USA and Canada
sites. For all other sites, this is not possible on-line yet, please call 0844 557 5825
where we will be glad to help.
Q. Do you have any special offers for single parent families?A.
Unfortunately we do not have any single parent offers set up for booking your holiday on the internet, however it may be that we do have some but you will need to book your holiday over the telephone with our Reservations Team. You can call 0844 557 5825
to find out what single parent offers we currently feature in our programme.
Q. We're travelling in a large group, do we get a discount if we make a group booking?A.
If you are planning a trip for a minimum of 10 adults or more you may qualify for a group discount. Call our Groups Hotline for more details on 0844 573 8345
or email them at firstname.lastname@example.org
Q. Can I do a 2/3 Centre Holiday without a car?A.
There are a number of 2/3 Centres without a car, however at present, these cannot be booked on-line, please call 0844 557 5825
to check availability.
Q. I want to travel from the U.S.A. and I'm looking for a vacation in the U.K. How can I find out more about this?A.
Please see www.virgin-vacations.com
for vacations from the US
Q. I have some questions relating to my Walt Disney World Resort holiday. Where can I find more information on this?A.
See the Walt Disney World Resort information
Q. I have some questions with regards to my wedding. Where can I find out more information on this?A.
Please visit our Frequently Asked Questions section on our Weddings site
. Alternatively, email our Weddings Department
or call them on 0844 557 3999
Q. What is a Late deal?A.
A Late deal is a late availability offer for named accommodation (3, 4 or 5 star accommodation) with specific departure dates. Late deal offers are updated on an ongoing basis throughout the year and we publish mini-brochures periodically. Please note however that certain special offers (e.g. early booking discounts, etc..) may not apply to Late deal prices.
Q. When can golf tee times at applicable Sandals resorts be reserved?A. Golf tee times can only be arranged in resort upon arrival through the resort's tour desk.
Q. Is tipping included at all Sandals resorts?A. Tipping and gratuitius at all Sandals properties are included in the holiday price.
Q. I have a previous conviction for drink driving and my licence is endorsed. Can I still hire a car in the US?A.
Alamo will allow you to hire a car if you have a current full UK driving licence. They do not take into account previous convictions or points just as long as you are currently allowed to drive with your licence then you should have no problems.
Q. Is a chauffeur driven car included in the Upper Class upgrade offered by Virgin Holidays?A.
The upper class upgrade offered with a Virgin Holiday does not include a chauffeur driven car service.
Q. What is Heathrow Express?A.
Heathrow Express is a direct train service (approx.15 mins) from London Paddington. Trains depart every 15 minutes between 5.10am and 11.40pm, 7 days a week.
Q. What is Gatwick Express?A.
Gatwick Express is a direct, fast-service train (approx. 30 mins) from London Victoria. Trains depart every 15 minutes between 6 am and 8pm and every 30 minutes between 4.30am and 6am and 8pm to 12.30pm, 7 days a week.
Q. What is a favourite hotel?A. All our hotels are good...
Every hotel in our programme adheres to the high standards of quality demanded by Virgin Holidays, and each is individually and thoroughly inspected by us on a regular basis....but our favourite hotels are better!
There are certain hotels offering certain features that, when combined, make them 'very Virgin Holidays'. We call these our Favourite Hotels. They offer exceptional Value for money, top quality and a proven dedication to looking after Virgin Holidaymakers with extra special care.
Q. How do you get to Palm Island in the Grenadines?A.
Palm Island is a private island in the Grenadines. Our flight inclusive package price includes flights to Barbados on Virgin Atlantic from London Gatwick. We will then arrange a connecting flight from Barbados to Union Island (approx 50 mins). From here a launch from the resort will collect you to take you over to this idyllic resort (approx 10 mins).
If you are flying from Manchester, then an overnight will need to be booked in Barbados, before flying onto Palm Island the following day.
Please Note: There is a minimum stay of 7 nights in Palm Island at all times.
Q. Where do you pick up the keys to a Villa?A.
Keys are picked up in resort. Directions for where to pick them up is provided with the tickets and holiday vouchers.
Q. Are contact details for Virgin Reps in resorts available?A.
Yes, we send out an 'essential' guide booklet with tickets which contains all of our reps contact details, for all of our resorts.
Q. What are the child/infant ages?A.
The child age for our holiday's is 2-11 years, and the infant age is under 2. However when staying at a Disney property in Florida any child aged 2 pays a flydrive price only and any children aged 10-11 will be eligible for a supplement.
We also feature teen prices for Florida holidays which applies to children aged 12-16.
Q. What are teen prices?A.
Teen prices can be found in a number of our most popular destinations and are for teenagers aged 12-16.
Q. What are the child prices for Disney hotels?A.
The child prices for our Disney hotels are for children aged 3-9 years. Any child aged 2 just pays a flydrive price and any children aged 10-11 are charged an additional supplement.
Q. What are the transfer times?A.
Each hotel page either on the website or in the brochure will state how long the transfer time will be.
Q. When do we receive the tickets and vouchers?A.
Travel documents are sent approximately 7-10 days prior to the departure date. Please note that there may be a slight delay for more complex bookings (e.g. bookings with internal flights, cruise bookings, etc).
Q. How will we know where to collect our car hire from?A.
Our Virgin Reps will be waiting for you on arrival to the airport, you will need to see them and they will direct you to where you need to collect your car from.
Q. What happens if the child is 11 when travelling out and 12 when they return?A.
You need to enter the age that the child is when departing from the UK.
Q. Is transport available to the theme parks even if not staying on International Drive?A.
Each hotel page will mention if transport is provided to the parks.
Q. How much do airport lounge passes cost?A. v-room Gatwick
The current price is £17.00 per adult then £10.00 per child (2-11yrs) then from 01st March 2011 the price is £20.00 per adult and £12.00 per child (2-11yrs)
To purchase On the day tickets (subject to availability) would be £20.00 per adult and £12.00 per child (2-11yrs)
£20.00 per adult and £12.00 per child
Gatwick Clubhouse £50.00
Heathrow Clubhouse £60.00
Gatwick South terminal Exective lounge £21.00
Manchester T2 Executive lounge £21.00
Heathrow T3 Executive lounge £21.00
Heathrow T4 4Deck lounge £23.95 Adult /£13.95 Child
Q. How do the free child places work?A.
There is a limited amount of free child places in certain programs between specific dates, each hotel page will specify if this offer is valid for the accommodation. Free child places are applicable to first child only.
Q. Is there a transfer charge for tailor-made holidays?A.
Yes, there is a £30 per person charge for a return transfer at each resort on a tailor-made holiday.
Q. Where can I find weather information on my holiday destination?A.
Dont be caught out when packing you suitcase! Make sure youre fully prepared by calling for the latest weather forecast in your chosen holiday destination. Simply call 0905 062 2727 (calls cost 60p/min at all times. Call costs from mobiles may vary.) We also recommend the following website: www.weather.com
(Please note we do not accept responsibility for any information or content on third party websites)
Q. Can Virgin arrange airport car parking in the UK?A.
Virgin Holidays can offer you car parking at most UK airports. All offer you security and peace of mind when deciding where to park your car. Simply call Flight Hotel Reservations on 01342 717 372 and quote 'Virgin Holidays'.
Q. Can I use my airmiles to book a Virgin Holiday?A.
Yes you can! Flying Club vouchers can be used towards a Virgin Holidays package that includes Virgin Atlantic flights and accommodation. The booking must be made directly with us, so please call 0844 557 4008 and advise one of our sales consultants that you wish to pay with Flying Club vouchers.
Once the VA Flying Club have converted your airmiles into vouchers, please send them in to mailto:email@example.com.
Please note, vouchers take 7 – 10 working days to be applied to your booking.
Q. Can Virgin arrange an airport hotel in the UK?A.
If you're thinking of resting before your flight, Virgin Holidays have negotiated special rates at a number of airport hotels close to Gatwick Airport, Heathrow Airport and Manchester Airport.
Airport Hotels have either room only rates or rates with car parking included (limited to a certain number of nights) - For more information, please visit our
airport hotels site
Q. Can I upgrade on Virgin Atlantic flights?A.
Virgin Atlantic has two classes of service in addition to Economy. With a separate check in and cabin, Premium Economy really is in a class of its own. Upper Class is simply the ultimate of all upgrades, it has to be experienced to be believed! So go on! Take your flight to another level.
Enjoy dedicated check-in, and once on board revel in the extra legroom (a seat pitch of 38 inches compared to 31 inches in Economy) and bigger seats as you enjoy your welcome Champagne.
The ultimate service. Big, luxurious, enveloping seats that recline generously for a comfortable snooze (seat pitch 55 inches). Personal attention and service. Some of the perks include:
Champagne Available all the way
Freedom Menu - Eat What you want, when you want from a choice of freshly prepared food.
Virgin Atlantic Clubhouses at Gatwick and Heathrow offering massages, manicures, haircuts, food and drink, and full business facilities.
The Upper Class Suite is a new even more spacious seat that, when converted, is the largest fully flat bed in Business Class, allowing passengers to work, relax or sleep in complete comfort. It is currently being launched across Virgin Atlantic's London Heathrow services, before being rolled out across the rest of their fleet. For more details and to keep up to date with the roll out of the Upper Class Suite, please visit www.virgin.com/suite
Call 0844 573 2707 to book your upgrades.
Q. Can I view my booking details online?A.
Most bookings can be viewed online at our Postbooking site
where you can check your itinerary, make payment or make some changes. Please note it is not possible to use this service if you have already paid your balance off.
Q. Can I order my foreign currency with Virgin Holidays?A.
Yes, foreign currency can be ordered online. Click here
for more information.
Q. Where can I view the status of my flight?A.
You can view the arrival and departure information on all Virgin Atlantic flights today, tomorrow and yesterday, using Virgin Atlantics flight status tool
Q. Where can I find a Mexico/Cancun holiday?A.
Mexico/Cancun holidays can be found on our Caribbean site
Q. What is the age limit to drive in the USA?A.
The minimum age to drive in the USA is 21 years.
Please Note: There is an additional supplement to pay if a driver is between 21-25 years old.
Q. If I have a conviction, will I need a visa to enter the USA?A.
For the latest information on passports/visas when travelling to the USA, please contact the US Embassy on 020 7499 9000 or visit their website at:www.usembassy.org.uk
Q. Do I need a photographic driving licence to hire a car in the USA?A.
Old sytle driving licences are still fine to use when hiring a car in the USA.
Q. How do I book a limo transfer?A.
If you would like to add a limo transfer to your booking, please fill out an amendment form on our postbooking site
. Please note limo transfers are only available in certain resorts.
Q. How do I book a Florida Twin-centre from Manchester?A.
You can tailor-make your Florida holiday flying from Manchester using the tailor-made section of our website
Q. What does a hotels V rating mean?A.
To help you choose which hotel is right for you we have adopted our own V-rating system. Our properties range from a minimum 2V, which offers great value, to 5V which are deluxe, top-class hotels
Q. What is the 3rd/4th adult discount?A.
This is the discount, where quoted, for the 3rd/4th adult when sharing a room. Quoted per adult per night or as a fixed discount.
Q. What are the extra night prices?A.
The extra night prices allow you to extend your holiday or add an extra stage to your trip and are quoted per person per night. (These do not include transfers).
Q. What is a Single Supplement?A.
A Single Supplement is the surcharge payable when there is only one person staying in a room. They are quoted per person per night.
Q. Looking to go off the map and experience a truly authentic holiday with a difference?A.
The Human Nature Collection is all about balancing unforgettable experiences with more responsible travel choices – holidays that are good for the soul!
So get closer to nature with adventures that take care of the natural environment and take you off the tracks and away from the crowds. Sample some true local flavour and give something back to your host communities. Pack your bags and head of to some breathtaking natural locations. For us, that's Human Nature.
View the Human Nature Brochure Online