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Questions concerning general problems you may experience when making a booking and any changes you wish to make or add to an existing booking.
Q. What system requirements do I need to use this website?
A. This site is designed using HTML4 and CSS2. It should work in any web browser that supports these standards. It will also be visible in browsers that do not support these standards, although usability and some functionality may be degraded.
It also makes use of Javascript and cookies for some site functionality. If you do not have JavaScript and cookies enabled in your web browser, some features (including online booking) will not function correctly, but the majority of the site should still be available to you. Please read our information on
how to enable cookies.
The site looks at its best at a resolution of 800x600 or higher with 65536 colours (16 bit/High Colour) or better, although it can be used at lower resolutions and colours. It should also be usable on non-graphical web browsers.
The site has been extensively tested with Netscape 6 and 7, Mozilla and Internet Explorer 5.5 and 6. Other browsers including Opera and Internet Explorer 4 and 5 have also been tested and we have found no significant problems. Netscape 4 has serious bugs in its support for CSS and the site does not display very well in this browser; we recommend that you either upgrade to a later version or disable CSS when viewing this site.
Q. If I book on the internet who can I talk to if I want to change or add something to an existing booking?
A. You can try our
Manage Your Booking section of our website. If this doesn’t help answer any questions you may have, then you can email our Service Team at
question@virginholidays.com or call them at
0844 573 0088 and they will happily look into any queries you may have.
Q. Why when checking availability for Economy seating am I only offered availability and pricing for Premium Economy?
A. You'll be offered prices/availability for the classes where Virgin Holidays has availability. For Example, if Premium Economy seats are only being displayed then that means our Economy and Upper Class seating allocation from Virgin Atlantic is full.
Q. When trying to make a booking, I keep getting timeout error messages and cannot proceed to the next stage of the booking process.
A. If you're experiencing timeout errors this may be because our online booking system use cookies. If your security settings are set so that they refuse cookies, then the booking system will unfortunately not work. Try checking your security checkings on your pc.
Q. I want to amend my booking. How do I do this?
A. You may be able to amend your booking on our 'manage your booking' section of our website. You can find it
here if not, then you can contact our Service Team who will be happy to help you. They can be contacted at
reservations.services@virginholidays.com
and at
0844 573 0088.
Q. I want to cancel the car hire or any other 'extras' off my booking. How do I do this?
A. You may be able to amend your booking on our 'manage your booking' section of our website. You can find it
here if not, then you can contact our Service Team who will be happy to help you. They can be contacted at
reservations.services@virginholidays.com
and at
0844 573 0088.
Q. I have just returned from a Virgin Holiday and would like to write a letter about a certain aspect of my holiday. How do I do this?
A. Please send any complaints in writing to:
Customer Relations Department
Virgin Holidays Ltd
The Galleria
Station Road
Crawley
West Sussex RH10 1WW
Q. I have just returned from my holiday and would like to send a letter of thanks for an enjoyable holiday. Who do I write to?
A. We're glad to hear you had a great time on your Virgin Holidays. Please send any comments to:
Customer Relations Department
Virgin Holidays Ltd
The Galleria
Station Road
Crawley
West Sussex RH10 1WW
Q. What are the administration charges?
A. Administration fees start at £35pp. They can vary depending on the type of change you want to make, but you will be advised by the Service Team of the relevant fee when you enquire about a change to your booking.
Q. What does min/max occupancy mean?
A. Minimum/maximum occupancy refers to the minimum and maximum number of persons accepted into one room type. Please remember that when you select the number of rooms you want, that the maximum occupancy shown may exceed the number of adults accepted into one room. For example, a maximum occupancy of 5 persons may not accept 5 adults but will accept a maximum of 2 adults and 3 children.
Q. The date of birth is wrong on one of the passenger details?
A. You may be able to make this change on our 'manage your booking' section of our website. You can find it
here if not, then you can contacted our Service Team who will be happy to help you. They can be contacted at
reservations.services@virginholidays.com or at
0844 573 0088.
Q. The title of one passenger has been inputted incorrectly?
A. You may be able to make this change on our 'manage your booking' section of our website. You can find it
here if not, then you can contact our Service Team who will be happy to help you. They can be contacted at
reservations.services@virginholidays.com or at
0844 573 0088.
Q. I would like to change my hotel?
A. You may be able to make this change on our 'manage your booking' section of our website. You can find it
here if not, then you can contact our Service Team who will be happy to help you. They can be contacted at
reservations.services@virginholidays.com or at
0844 573 0088.
Q. I am having problems booking online - Who do I contact?
A. If you're having problems making your booking online, then you can call one of the following numbers to get hold of our sales team:
Florida 0844 557 4000,
Worldwide 0844 557 4002,
Caribbean 0844 557 4015,
USA 0844 573 2707
