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To make sure you get the most out of fantastic Walt Disney World in Florida.
Q. I want to book a meal at Disney - who should we call?
A. You are encouraged to take advantage of this service to save yourself some waiting time at certain restaurants. When you call you will get a Priority Seating number. Upon your arrival at your dining location, please present your name and Priority Seating number at the podium. This is not a reservation and your party will be seated at the next available table that will accommodate your party size.
Telephone numbers
If calling from the US -
407 939 3463
If calling from the UK -
001 407 939 3463Q. Where can we meet Disney Characters?
A. There are several places around the Walt Disney World Resort where you can spend some time with the Disney Characters:
Magic Kingdom Park
Get the latest Daily Entertainment Schedule at the International Information Centre at City Hall in the Magic Kingdom Park and be sure to catch all the Characters!
Mickey's Toontown Fair
Mickey Mouse at the Judge's Tent; Minnie Mouse in the Toontown Hall of Fame; various Disney Characters in the Toontown Hall of Fame. Daily appearances.
Characters also appear daily at the following locations:
Adventureland
Captain Hook and Mr. Smee at Pirates of the Caribbean.
Characters from Aladdin near The Magic Carpets of Aladdin
Fantasyland
Mad Tea Party
Fantasyland Character Festival
Ariel's Grotto
Castle Forecourt Stage
Visit with the "stars" of Cinderella's Surprise Celebration - see guide map for show times.
Epcot
Discover Disney Characters on Holiday every day at the Fountain of Nations - see guide map for times.
Disney’s Hollywood Studio’s
Find out where the Characters are in action in the Daily Entertainment Schedule, available at the International Information Centre at Crossroads of the World in Disney’s Hollywood Studio’s.
Mickey Avenue
Featuring Mickey Mouse, daily, and other Disney Characters appearing throughout the day.
Al's Toy Barn
Operation: TOY STORY. It's your chance to meet Buzz, Woody and all of your favourites in special Character appearances held daily.
Disney's Animal Kingdom Theme Park
Visit Camp Minnie-Mickey, an old-fashioned summer camp where the characters go when they're on holiday. Throughout the day, this is where you'll find Mickey and his pals waiting to greet you!
Discovery Island Character Landing
Your favourite friends from the 100 Acre Woods appear daily.
What's more, Character Dining is available at a variety of locations within the Walt Disney World Resort.
*Entertainment is subject to change without notice. Performances may be delayed or cancelled due to inclement weather.
Q. Where are the parades and fireworks?
A. All over the place! Get the latest Daily Entertainment Schedule at the International Information Centre at Magic Kingdom Park, Epcot, Disney’s Hollywood Studio’s and Disney's Animal Kingdom Theme Park.
Q. Can I see maps of the Parks?
A. You can download Theme Park maps from the
Maps section. A property-wide map, road map and maps of different areas at the Walt Disney World Resort are also provided.
When you arrive at the Theme Parks, visit the International Information Centre to receive a guide map in your language.
Q. Is there language assistance available?
A. Disney cast members speak multiple languages. Check their name tags for flags representing the languages they speak. If you need assistance and you can't find anyone who speaks your language, a cast member can contact a language assistance line or you can return to the International Information Centre near the Park entrance for immediate assistance.
Q. What ride restrictions are there?
A. There are lots of things to see and do at the Walt Disney World Resort. Some of these attractions have ride restrictions to ensure safety. For example, height requirements. For specific restriction information, check out the pages dedicated to the attractions you're interested in.
Q. What are the busiest and least busy times of the year?
A. Although special events and promotions may influence Theme Park attendance levels, the following list highlights historic attendance trends throughout the year:
Lowest Attendance:
January (except New Year's Day) through mid-February
The first week in September through mid-November
The first three weeks of December prior to Christmas
Moderate Attendance:
Mid-February through early March
Late April through early June (except Memorial Day weekend -- last weekend in May)
Highest Attendance:
U.S. Presidents' week in mid-February
Mid-March through late April (U.S. school Spring Break)
Last weekend in May (U.S. Memorial Day holiday)
Mid-June through beginning of September
U.S. Thanksgiving Day (last Thursday in November) and weekend
Christmas week through New Year's Day
Also, during regular attendance periods, Parks tend to be the busiest on the following days:
Magic Kingdom Park: Monday, Thursday, and Saturday
Epcot: Tuesday and Friday
Disney-MGM Studios: Sunday and Wednesday
Disney's Animal Kingdom Theme Park: Monday, Tuesday, Wednesday
Q. May I bring my own food and beverages into the Water Parks?
A. Picnic areas are located in each Water Park, and coolers are welcome! But please, no glass containers or alcoholic beverages.
Q. Is the water heated at Disney's Water Parks?
A. The water at all of Disney's Water Parks is temperature controlled year-round, so it's tropically toasty, even on cool days!
Q. How much do parking and tube hire cost?
A. Parking and inner tube usage are complimentary at all Water Parks!
Q. Are life jackets available at the Water Parks?
A. Yes, all of Disney's Water Parks have life vests available at no additional cost, but Guests must leave a deposit.
Q. When is the best time of day to visit the Water Parks?
A. It's always a good idea to arrive early at the Water Parks, especially if you want to get a sunbed! It's best to get there before noon.
Q. Is it possible to surf in the surf pool at Typhoon Lagoon?
A. Sure, for an additional cost. Typhoon Lagoon offers surfing lessons every Wednesday morning before the Park opens.
Q. Is tipping expected at hotels?
A. Bellhops or porters should get US$1 per bag. You do not have to tip hotel maids, although US$1/day/person is appreciated for good service.
Q. How old do I need to be to buy alcohol?
A. The minimum age for buying alcohol or consuming alcoholic beverages is 21 years of age. A valid photo identification (passport or international driver's licence, etc.) may be required upon purchase of alcohol or for entry to bars and nightclubs.
Q. How much should I tip at the restaurants?
A. Service charges or gratuity (tips) are not usually included in your bill in the United States, and tips are always expected. For most restaurant waiters and bartenders, the average tip is 15 to 20%
Q. Can I use my credit card to shop and dine? What about currency exchange?
A. Both are possible at Walt Disney World, where any one of these credit cards is accepted everywhere (with the exception of cart vendors and some stores): VISA, VISA Electron, Japanese Credit Bureau (JCB), Diners Club, Discover Card, MasterCard, American Express, The Disney Credit Card.
Visitors who wish to convert currency into U.S. dollars can do so at any Disney resort hotel or theme park guest relation counter. Please note that there is a limit to the amount of currency that can be exchanged in a single session. Inquire upon arrival for more details.
Q. What do I do with all of my purchases?
A. Walt Disney World provides a service to Disney resort hotel guests whereby you can have your purchases delivered directly to your hotel. Because delivery may require one and a half days, this service is not recommended for guests who are departing on the following day.
This service is not available for some purchases. Inquire at time of purchase.
Guests may not have personal items delivered, only purchased items
Q. What banking facilities are available at the Walt Disney World Resort and where are they located?
A. Currency exchange and Automatic Teller Machines (ATMs) are available at all four Disney Theme Parks and at all Disney's Hotels.
Q. Do the ATMs accept international banking cards/credit cards?
A. Yes. Cirrus, Star, Honor and Plus banking systems are recognized by the bank machines, or ATMs, in Disney Parks; Visa MasterCard and American Express are also accepted for cash advances, provided you have arranged in advance for cash advance eligibility with your bank.
Q. Is smoking allowed in the Theme Parks?
A. There are designated areas within each Theme Park where smoking is permitted. All Walt Disney World restaurants, however, are non-smoking.
Q. What type of clothing should I plan to bring?
A. Walt Disney World covers a wide area, so you should plan to bring light, comfortable clothes and shoes. The sun's rays are also very strong, so please do not forget to bring sunglasses, a cap, and sun block to protect your skin. Jeans and t-shirts are appropriate daywear if you're visiting in the summer, and light jackets, sweaters, and socks are recommended for winter visits. When dining, general casual wear is appropriate. Recommended dining attire for men is button-down shirts, wing-collared shirts, polo shirts, and casual slacks; for women, slacks, blouses, and casual dresses are appropriate. For more formal dinners, sport jackets are recommended for men and formal dresses or pantsuits for women.
Q. How do I book a Disney Character Breakfast?
A. Bookings for all Disney dining options, character breakfasts or table reservations in any restaurants etc can be booked using the Disney Priority Seating Number:
When calling from the US - 407 939 3463
When calling from the UK - 001 407 939 3463
