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Information on the new requirements relating to Advance Passenger Information.
Q. Do you expect these new requirements to cause delays during customs clearance in the U.S.?
A. We do not anticipate that passengers will be delayed providing that they have completed their US customs and immigration forms properly as they do today.
Q. What will Virgin Atlantic do with my Advance Passenger Information (API)?
A. Once we start to collect the data required we will hold it on our system and submit it electronically to the US Customs and Border Protection (CBP). We are bound by UK data protection and privacy laws and will not share this information with anyone unless they have the appropriate security clearances.
Q. What happens to customers who do not wish to provide Advance Passenger Information (API)?
A. We (and all other airlines) are required by the US Government to collect API for all passengers before travel to or from the US. Passengers who refuse to supply API will not be allowed entry to the US and therefore will not be accepted for travel at check in.
Q. Why are some other airlines not collecting this data?
A. This is a US Government requirement which we are obliged to meet, according to a timetable agreed with the US Customs and Border Protection (CBP). Other airlines are following their own agreed timescales and they too will be complying with the regulations in the future. Virgin takes passenger security very seriously and are pleased to be fully compliant.
