Select a category:
The following is a list of all available FAQ categories:
The following information applies to holidays outside the USA.
Q. What documents do I need to take on holiday?A.
It is your responsibility to ensure that you have the correct documentation to travel including a valid passport and appropriate visa (where required). You may not be permitted to board the flight should you not have the correct documentation.
Q. What should I check with regards to my passport?A.
You must have a FULL and VALID passport to visit the destinations we feature on this website. It needs to be valid for at least 6 months from the date of return. Also, please ensure that the names and initials on your flight tickets are the same as your passport.
Q. My children are still on my 10 year passport - is this still okay for them to travel?A.
You can no longer add children of any age onto your existing British passport. All children need to have their own passport.
Q. I need to get a new passport - how can I do this?A.
You need to allow time to get a passport. It usually takes approximately 4 weeks to process by post. Please call The Passport Office on 0300 222 0000
for full information or visit http://www.ukpa.gov.uk/
to apply online for a passport.
Please note that soon, everybody aged 16 or over applying for their first passport will need to have an interview as part of the application process. The interview will confirm that the passport application we have checked belongs to you and that you are the rightful owner of that identity. This new process will increase the time it takes for your application to be processed.
Q. Do I need a visa to travel?A.
Visas are required by British citizens for a number of our destinations. Please check the 'Passport & Visa Information for U.S. Holidays' section if you are travelling to the U.S. It is your responsibility to ensure that you have the correct travel documentation. All passport holders should check with the relevant Embassy or consulate. Please note under certain circumstances (eg. if you have a criminal record), you WILL NEED A VISA!
If you have a passport showing you are a BRITISH SUBJECT YOU WILL NEED A VISA! THIS PARTICULARLY APPLIES IF YOU ARE IRISH BUT HAVE A BRITISH SUBJECT PASSPORT!
For the Caribbean, no visas are currently required for British Citizens.
Q. If a customer is from another country what do they have to do to get a visa?A.
The customer is responsible for obtaining a visa before travel and for finding out if a visa is necessary for them. If they are not a British National and they are not sure whether or not they need a visa, they (or you) should call the embassy or consulate of the country they are visiting to check whether a visa is required. To find a list of contact details for embassies or consulates in the UK please check www.antor.com