Hurricane Ike
Florida & Florida Keys
Hurricane Ike has now passed through Florida and the Florida Keys, without
causing any damage, therefore travel to all of Florida will proceed as planned.
Cuba
Ike has now passed over Cuba and hotels are now operating as usual, future
travel will therefore proceed as planned.
Holguin
The Holguin area of Cuba, did suffer some damage caused by hurricane Ike and therefore travel to this resort area is off sale up to and including the 30th September, any customer travelling to the Holguin area will be contacted by one of our team.
Our Customer Service department will be open between the following hours to
assist any customers affected by Hurricane Ike:
Monday – Friday 9:00am – 8:00pm
Saturday & Sunday 9:00am – 5:30pm
)
XL Leisure Group (XLUK)
Virgin Holidays would like to re-assure all their customers that the recent
announcement regarding the XL Group will not impact on their holiday in any
way.
For full information on the recent announcement please visit the CAA website
on www.caa.co.uk.
Alternatively the CAA can be contacted on the following numbers:
Customers abroad should call 02891 856547
Customers in the UK should call 0870 5900927
Thailand Demonstrations
Bangkok, apart from the demonstration sites around Government House, continues
to remain normal with people freely going about their daily business and routine.
All airports are operating as usual and tourist activities remain unaffected.
FCO advice has not changed and current bookings are therefore travelling as
normal.
I think I’m entitled to a refund on my fuel charges, what do I do?
Passengers may be entitled to a partial refund of fuel surcharges if they purchased
a ticket between 11 August 2004 and 23 March 2006, in the UK or in the US, for
travel on British Airways or Virgin Atlantic.
An independent claims administrator has been appointed to handle the claims
process. If you believe you have a claim you should contact the administrator
directly as the claims process is not being handled either by Virgin Atlantic
or BA. All questions and claims applications must be directed to the claims
processor.
Visit www.airpassengerrefund.com
or www.airpassengerrefund.co.uk
Or call:
From the US
- Call 1-877-625-9432;or
- Write to Air Passenger Settlement, Kenneth R. Feinberg, Esquire Settlement
Administrator, P.O. Box 19263, Washington, DC 20036-9263
From the UK
- Call freephone 0800 043 0343;or
- Write to Air Passenger Settlement, Kenneth R. Feinberg, Settlement Administrator
c/o Epiq Systems, PO Box 62677, London EC2P 2UB
We can confirm that payments to eligible passengers who submit a claim can
only start to be made by the independent claims administrator once the settlement
receives final court approval. A hearing to obtain final court approval is currently
scheduled for 26 September 2008.