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$1 Experience

Terms and Conditions

Terms and conditions:

TERMS AND CONDITIONS FOR VIRGIN HOLIDAYS $1 EXPERIENCES ACTIVITY ON SCREW IT, LET’S DO IT SUNDAY

This page (together with the documents referred to on it) tells you the contractual terms which you accept by purchasing one of the $1 experiences that are on offer for Screw it, let’s do it Sunday (the “Terms”).

Please read these Terms and the associated Privacy Policy carefully before you purchase one of the Virgin Holidays experiences available for $1. Purchase of one of the $1 experiences on Screw it, Let’s do it Sunday shall constitute your acceptance of these Terms and your agreement to be bound by them.

We recommend that, if you intend to purchase an Experience, you print a copy of these Terms for your future reference.

Information About Us

1. The promoter is Virgin Holidays Limited, Registered office: The VHQ, Fleming Way, Crawley, West Sussex, RH10 9DF. (“VIRGIN HOLIDAYS”).

2. To contact us, please contact the press office on +441293 747 534

How to purchase one of the experiences on offer for $1  

3. To purchase one of the $1 experiences all you need to do is visit the link provided or search for ‘Virgin Holidays Cali Chat’ on Facebook Messenger between 10:00 and 18:00 on Sunday 21 January 2018

4. Please note you will be allocated on a first come, first served basis with a select number of the experiences available.

5. Experiences will be released in batches throughout the day on Sunday 21 January 2018. Once all the experiences are purchased, no further opportunities will be released

6. The $1 experiences are only on offer for one day, Screw it, Let’s do it Sunday: Sunday 21 January 2018, between 10:00 and 18:00.

7. There is only a limited amount of 200 discounted experiences on offer, with only a set amount available on each experience.

8. Once purchased you will receive a unique code for your chosen experience, which can only be used in conjunction with a new Virgin Holidays holiday booking made by 23:59 on the 8th February 2018. These codes can be redeemed online, in store or over the phone (0333 305 5247)

9. A charge of no more than 7p per customer will be made when the code is used against a new booking

10. A code can only be used on one booking with no more than two adults. Children are excluded from the offer.

11. This code cannot be used in conjunction with any other offers, promotion or discount including Frequent Virgin Club, Virgin Atlantic Flying Club and Tesco Clubcard. 

12. The $1 experiences costs will be charged to the purchaser in dollars. The exchange rate in pound sterling (GBP) will be calculated by your bank. Please note that further foreign currency charges may apply – please check with your bank for details. 

13. Virgin Holidays does not accept responsibility if you are not able to take up the Experience. In such event, the booking will not be refunded.  

14. Only adults over the age of 18 may purchase and redeem and use the $1 experience

RESTRICTIONS ON PURCHASE

15. Anyone who is over 18 and resident in the UK (excluding Northern Ireland) can purchase the $1 experience except:

a. Virgin Atlantic and Virgin Holidays employees and their immediate families (such as children, spouses, siblings, aunts, uncles and grandparents); or

b. employees, officers or agents of any companies associated with the Experiences

16. No more than one experience may be purchased per person.

17. Providing incorrect information (such as a false name or address) will disqualify your purchase

18. Virgin Holidays may disregard any entry it believes has been made in breach of these Terms.

19. Experiences are subject to availability. Once all have been purchased, no further opportunities will become available.

20. There are only a limited number of each experience available and the release will be staggered throughout the day

21. The opening date for purchasing experiences will be 10.00 (UK time) on 21 January 2018 (“Opening Date”)

22. The closing date for purchasing experiences will be 18:00 (UK time) on 21 January 2018 (“Closing Date”). After this time, no further experiences can be purchased.

23. A purchased experience is non-transferable, non-refundable, non-negotiable, cannot be sold and no cash alternative is available.

RULES AND PROCEDURES

24. The $1 offer only applies for one day – Sunday 21 January 2018

25. In consideration of Virgin Holidays providing you an experience for $1, you grant Virgin Holidays a worldwide, irrevocable, royalty free, perpetual license to feature you in Virgin Holidays marketing materials, on the Virgin Holidays website and social media channels. Such use is subject to these Terms and the Privacy Policy set out at the end of these Terms.

26. Receipt of purchase will not be acknowledged. Virgin Holidays does not accept any responsibility or liability for any purchase not successfully completed due to a technical fault, technical malfunction, computer hardware or software failure, satellite, network or server failure of any kind.

27. Virgin Holidays will not accept purchase that are:

a. automatically generated by computer;

b. completed by third parties or in bulk;

c. illegible, have been altered, reconstructed, forged or tampered with; or

d. incomplete.

28. Please note that Virgin Holidays may contact you to discuss your discounted Experience  

PRIVACY AND PUBLICITY

29. Purchasers may be asked to take part in free publicity surrounding their Experience but participation in such publicity is not compulsory.

30. Virgin Holidays is not responsible for printing or typographical errors in any promotional materials relating to the Experience.  

31. Any personal data which we collect from you, or that you provide to us, will only be used by Virgin Holidays for the purposes of administering the promotion, contacting the Recipient and otherwise in accordance with Personal information submitted by entrants and Recipients will these Terms. Please see our privacy policy at www.virginholidays.co.uk for more information about how Virgin Holidays looks after personal data.

32. All data collected at purchase will be stored securely by Shopify, a third-party ecommerce provider. Shopify is PCI compliant – for more details visit https://www.shopify.co.uk/pci-compliant

Our LIABILITY TO YOU

33. By entering, you agree to release Virgin Holidays from any liability whatsoever for any claims, costs, injuries, losses or damages of any kind arising out of or in connection with the promotion or with the applications for a discounted Experience (except death or personal injury caused by Virgin Holiday’s negligence, or fraud, or otherwise as prohibited by law).

General

34. Virgin Holiday’s decision is final and no correspondence will be entered into.

35. Events beyond our control: Events may occur that render the Virgin Holidays Screw it, Let’s do it Sunday $1 experiences give away itself or the selection of a recipient impractical due to reasons beyond Virgin Holiday’s control. We may, at our discretion, make such variations or amendments to the give away as we feel are necessary as a result of such events.

36. Cancellation of the discount offer: Virgin Holidays reserves the right to cancel, terminate, modify or suspend the $1 experiences offer for a day in whole or in part at anytime.

37. The Purchaser shall be subject to the terms and conditions of $1 experiences offer on Screw it, Let’s do it Sunday.

Virgin Holidays reserves the right to hold void, cancel, suspend or amend the promotion where it becomes necessary to do so.

These Terms are governed by the laws of England and Wales and entrants submit to the exclusive jurisdiction of the English courts. 

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Latest Foreign & Commonwealth Office repatriation travel advice


Over the past few weeks, we have repatriated our customers from overseas who wanted to come home.  

Please visit this page to keep up to date with the Government’s travel advice on returning to the UK, and to register for email alerts.
 

Your holiday may be affected by travel restrictions or cancellations

We are continually reviewing our flying schedules, taking into account the  Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.

You’ll be away before you know it

Your next holiday is only a click away - our website has thousands of options ready to book. But if you need more help, just give us a call on 0344 472 9499.

Looking for inspiration? Explore our destinations and holiday types and save your faves to your very own Wishlist. Or dive right in to our 2021 holiday offers.

For extra piece of mind, new bookings made before 30 September 2020 for travel up 30 April 2021 also have the flexibility to amend free of charge. If you need to change don’t worry, you can move your holiday as far out as 31 December 2021 subject to availability.

How would you like to talk to us?

With many customers needing our help, we are prioritising those customers due to travel before 31 December 2020. Log in to Manage my booking where you can message us about your options or you can give us a call. Bear in mind you may have to wait longer than expected. We continue to review this and working to open up these options to more customers. In the meantime check out our FAQs to see if this can help answer any immediate questions.

Stay tuned for the latest updates


Rest assured; we will notify you as soon as we know if your holiday has been affected.  

We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.

Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.

Let’s talk


If you need to speak to us to change or cancel your booking you can call our team on 0344 472 9646.

For the latest information on Covid-19 you can check our FAQs here.

Payment flexibility


Don’t worry if you’ve missed a payment or just need a little more time to pay; we have options available to help you. If your holiday is going ahead as planned, you can continue to pay for your holiday in Manage my booking, even if travelling in less than 12 weeks. If you’re unsure, you can delay any additional payments by choosing a new time to travel by requesting a call back in Manage My booking for one of our team to look at options. If your holiday is more than 6 months away, you may wish to set up a Direct Debit to spread the cost. This can be arranged whilst rebooking or afterwards in Manage my booking.

We're flexible with your holiday plans


We understand that you may wish to change your holiday plans and we appreciate the need for flexibility. 

We'll be in touch by email letting you know how to register to change your holiday plans. You can also log into Manage my booking to find the details there. 

Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.

You're holiday is going ahead as planned


If we haven’t notified you of any changes, your holiday will be going ahead as planned but if you prefer to move your holiday to a later time we can help. You can call our team on 0344 472 9499 who can look at options for you.

Thank you for your patience and understanding


Payments are being prioritised based on when the request was made, working in order from March 2020 onwards. We will always try to process refunds at the earliest opportunity, for requests before August our maximum timeframe is 120 days. As we are steadily reducing the maximum processing time for each new request, for refund requests made in August, we expect the maximum processing time to be 80 days, from the date the refund is requested. For those requesting a refund in September, we expect it to be processed within a maximum of 60 days, and then reduce to 30 days for refunds requested in October, before returning to normal levels.

We'll be in touch soon


To finalise the amendment, one of our customer advisors will phone you. We need to work through amend requests in departure date order so we can prioritise those with the most imminent travel plans, so you may have a longer wait than usual until we’re able to ring you back. We will help everyone that wants to move their holiday.

I returned early from holiday and have further questions?


You can contact our team by emailing feedback.backhome@virginholidays.com to discuss options on unused portions of your holiday. If you need to contact our team about amending an existing holiday or requesting a refund please log in to manage my booking.

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