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10 cool things you should know about Virgin Voyages

Ahoy sailors! Virgin Voyages is finally here, so we've got 10 cool things you should know.


Adults only

Kids clubs are a distant memory when you're on board. Scarlet Lady is strictly for over 18s, so you can release your inner child, not look after one.


Tattoos on board

Commemorate your epic voyage with a permanent reminder of the good times. Take a trip to Squid Ink, the on board tattoo studio, for a kick-aft design.


No buffets or set dining times

Say bye to the buffet. All food served on board is made to order with no assigned seating and no set dining times. Enjoy over 20 eating options, ranging from Korean BBQ and Mediterranean small plates to bento boxes and fresh handmade pasta. Plus, it's all included in your voyage fare. Sealicious.


Clever cabins

The cabins are tricked out with the latest tech, including air-con, lighting and curtain settings which auto-adjust when a sailor steps out of the cabin. Switch up your space for entertaining with the first-ever transforming cabin-bed or relax with a film of your choice, selected straight from your personal tablet. Oh, and if you’ve got pizza cravings at 2am, get a pepperoni delivered straight to your door.


Extended hours in port

Land ho! If you can tear yourself away from the entertainment on board, step ashore for some truly awesome experiences. With voyages to Key West, the Dominican Republic and Mexico (so far) and extended hours in port (including overnight stays) you can discover the secrets of the cities after dark.


Zero single-use plastic

'No more single-use plastics' is just the start of Virgin Voyages' commitment to sustainable sailing. Newly-built, state-of-the-art and eco-friendly Scarlet Lady uses cutting-edge technology so you can concentrate on leaving your footprints in the sand and not on the planet.


Peak-a-view shower

In all four Mega RockStar Suites you’ll find an open-air shower on the terrace so you can wash with a view. Fancy bubbles with your bubbles? You can get a champagne holder in your shower. All you have to do is ask.


Style at sea

All sailors will enjoy unlimited WiFi, no dining cover charges, group workouts and gratuity included, all on Virgin Voyages. Hull yeah!


Not-so-secret location — Bimini

Previously a secret destination on the itinerary, the island of Bimini is where Virgin Voyages have their very own private beach club. Think peaceful yoga and meditation in the mornings, with DJ-led pool parties in the afternoon and you'll have a sense of the right picture.

In fact, THE Mark Ronson is curating the music at the Beach Club and will be performaning there in 2020. Admittance is strictly Scarlet Lady sailors only, so this is a party you don’t want to miss. 


RockStar Suites

Party like a Rockstar in one of Scarlet Lady’s 78 suites. Think lavish marble bathrooms, private terraces, outdoor hot tubs and music rooms stocked with electric guitars that are fit for rock-and-roll royalty.

If all of this floats your boat, you can read up on everything we know on Virgin Voyages here.

Tagged in:

  • Cruise
  • Caribbean
  • Travel tips
  • Virgin Voyages
09 Feb 2019 | Virgin Holidays


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We are continually reviewing our flying schedules, taking into account the  Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.

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With many customers needing our help, we are prioritising those customers due to travel before 31 December 2020. Log in to Manage my booking where you can message us about your options or you can give us a call. Bear in mind you may have to wait longer than expected. We continue to review this and working to open up these options to more customers. In the meantime check out our FAQs to see if this can help answer any immediate questions.

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Rest assured; we will notify you as soon as we know if your holiday has been affected by email. 

We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.

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Don’t worry if you’ve missed a payment or just need a little more time to pay; we have options available to help you. If your holiday is going ahead as planned, you can continue to pay for your holiday in Manage my booking, even if travelling in less than 12 weeks. If you’re unsure, you can delay any additional payments by choosing a new time to travel by requesting a call back in Manage My booking for one of our team to look at options. If your holiday is more than 6 months away, you may wish to set up a Direct Debit to spread the cost. This can be arranged whilst rebooking or afterwards in Manage my booking.

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We understand that you may wish to change your holiday plans and we appreciate the need for flexibility. 

We'll be in touch by email letting you know how to register to change your holiday plans. You can also log into Manage my booking to find the details there. 

Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.

You're holiday is going ahead as planned

If we haven’t notified you of any changes, your holiday will be going ahead as planned but if you prefer to move your holiday to a later time we can help. You can call our team on 0344 472 9499 who can look at options for you.

Thank you for your patience and understanding

Payments are being prioritised based on when the request was made, working in order from March 2020 onwards. We will always try to process refunds at the earliest opportunity, for requests before August our maximum timeframe is 120 days. As we are steadily reducing the maximum processing time for each new request, for refund requests made in August, we expect the maximum processing time to be 80 days, from the date the refund is requested. For those requesting a refund in September, we expect it to be processed within a maximum of 60 days, and then reduce to 30 days for refunds requested in October, before returning to normal levels.

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To finalise the amendment, one of our customer advisors will phone you. We need to work through amend requests in departure date order so we can prioritise those with the most imminent travel plans, so you may have a longer wait than usual until we’re able to ring you back. We will help everyone that wants to move their holiday.

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You can contact our team by emailing to discuss options on unused portions of your holiday. If you need to contact our team about amending an existing holiday or requesting a refund please log in to manage my booking.

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or you can get in touch with our in-resort team during local opening hours

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