This website uses cookies

We use cookies to ensure you have an easy, quick and reliable experience whilst using the Virgin Holidays website. By continuing to browse the site you are agreeing to our use of cookies. For more details, see our cookie policy.

Skip to main content Virgin holidays logo
  • Mon to Fri 9:00am - 5:00pm
  • Saturday 9:00am - 5:00pm
  • Sunday 10:00am - 6:00pm

Win a California Holiday with Virgin Holidays

Terms and conditions

Please read these Terms and Conditions carefully prior to participating in Virgin Holidays’ Competition. By participating in the Competition each participant fully and unconditionally agrees to and accepts these Terms and Conditions. All entry instructions form part of these Terms and Conditions. Please retain a copy for your reference.


1. Definitions

“Prizes” means one, 7 night RV hire with Cruise America for a family of 4, including return economy flights with Virgin Atlantic to San Francisco and 2 nights either side of the RV hire at the Holiday Inn Fishermans Wharf, as further set out at clause 6.

“Competition” means the competition described on the leaflet and the website, and as governed by these Terms and Conditions;

“Competition period” means the duration of Camp Bestival which starts 27th July and ends 30th July, set out in clause 2.4. There is 1 “Campaign period” in total.

“Entrant” means any individual who has entered this competition in accordance to clause 2 who is a resident in the United Kingdom with a valid EU passport, and submits the information as required in these terms or any relevant entry instructions;

“Draw” means the prize draw that all Entrants must share their information in order to enter the competition;

‘’Winner’’ means the successful drawn person and per the terms set out at Clause 4.

“The Promoter” means Virgin Holidays and their partner Cruise America;

“Site” means www.virginholidays.co.uk; and

“Terms and Conditions” means the terms and conditions set out in this document;

2. Entering the Competition

2.1 The Competition is open to UK residents aged 18 years or over, excluding employees and the families of the Promoter and associated companies including Virgin Holidays or anyone professionally connected with the administration of the Competition.

2.2 The Promoter reserves the right to verify the eligibility of all Entrants and to disqualify any Entrant if they have reasonable grounds to believe the Entrant has breached any of these Terms and Conditions.

2.3.1 Entrants must enter the draw, set out in clause 4, to enter the competition

2.3.2 To qualify for this competition, entrants must ensure they provide their name, and valid email address . Marketing consent is optional at the point of entering the competition.

2.4 The Competition Periods shall be as follows:

Camp Bestival, Kidafornia section, between 27th – 30th July.

 2.5 Entrants’ data will be used for the purpose of administration of this prize draw.

2.6 By selecting to opt in to marketing communications from Virgin Holidays and/or Cruise America and clicking submit you agree that your information may be shared with both parties for marketing purposes.


3. Legal Terms

3.1 If for any reason any aspect of this promotion is not capable of running as planned, including by reason of infection by computer virus, network failure, bugs, tampering, unauthorised intervention, fraud, technical failures or any other cause beyond the control of the Promoter which corrupts or affects the administration, security, fairness, integrity or proper conduct of this promotion, the Promoter may in its sole discretion modify or suspend the promotion or invalidate any affected entries/claims. If an act, omission, event or circumstance occurs which is beyond the reasonable control of the Promoter and which prevents the Promoter from complying with these terms and conditions the Promoter will not be liable for any failure to perform or delay in performing its obligation. All associated terms and conditions were correct at the time of publishing. All associated terms and conditions were correct at the time of publishing.

3.2 By entering the Competition, Entrants hereby warrant that all entry details submitted are true, current and complete. Competition Entrants are providing information to Virgin Holidays and their partner Cruise America (as set out at clause 5.1).

3.3 There is a limit of one entry per person across the entire Competition period. Any duplicated entries will be removed from any records and may also be disqualified.

3.4 The Promoter takes no responsibility for any entry or content that is lost, delayed, misdirected, corrupted or incomplete or which cannot be delivered for any technical, delivery or other reason.

4. The Draw

4.1 To enter you must agree to the terms and conditions set out in this document. The draw must be completed by the Entrant to enter the competition.

4.2 The title of the draw is “Win a California Holiday with Virgin Holidays”

4.3 The Draw is for entrants to submit their details via the ipads in the Kidifornia area of Camp Bestival.

4.4 Every Entrant will have their contact details recorded. After the Campaign period, an Entrant will be selected at random via a random number draw.


Winner notification

5.1 The Winner will be contacted within 14 days of the competition closing using the details provided. The promoter shall not be responsible if they are unable to contact the winner using supplied details.

5.2 The Winner shall be required to accept their Prize within 14 days of being contacted. Any Winner who is not contactable or who fails to return contact within 14 days of notification after reasonable efforts have been made to contact them will be disqualified, they thereby forfeit their right to the prize and no compensation will be given. The Promoter shall be entitled (but not required) to select an alternative Winner from the relevant competition date and will begin by contacting the Entrant with the second best score for that day.

6. Prize

6.1 There will be one prize offered across the Competition period. The Winner shall be awarded return flights to San Francisco and 7 nights’ RV hire with Cruise America, including 1,000 miles for a family of 4, with a night’s stay both ends of the trip in the Holiday Inn Fishermans Wharf . Flights depart from London Heathrow or Manchester and are subject to availability, blackout dates include 17th August-7th September 2018. Prize is subject to availability and must be taken in 2018.   

6.2. The prize is non-transferable, non-endorsable, non-refundable, non-negotiable and has no cash redemption value or cash alternative.

6.3 The Prizes are subject to availability as set out in clauses 6.4.1 to 6.4.5 for both hotel and RV hire and the Virgin Holidays standard Terms and Conditions, (see http://www.virginholidays.co.uk/ for full details).

6.4.1 Prize terms: This prize is valid for a family of 4 subject to availability. Date of departure, return or duration of stay are fixed and cannot be negotiated.

6.5 Travel insurance and transport to and from the airport in the UK are not included. Prize does include return economy flights, RV hire and accommodation only.

6.6 Additional nights or adults/children are not permitted and cannot be negotiated.

6.7 Economy flights as provided cannot be upgraded and air miles cannot be collected.

6.8 The Winner will receive an email with full details about how to make the booking. The Winner will be solely responsible for making the arrangements in order to redeem their Prize. Failure to follow the instructions, meet the booking date or to make a reservation will result in the Prize being forfeited.

6.9 Once dates are confirmed, any changes made to the reservation by the Winner will incur an administration fee for the total cost of the holiday, which is payable by the Winner for
6.10 If the Winner cancels the booking the Winner shall no longer be eligible for any Prize.

7. Other Legal Terms

7.1 The Winner must be one of the people travelling for the Prize.

7.2 The Winners and their guest are solely responsible for their own passports, visas, insurance, any vaccinations or other travel costs or expenses not expressly included in the Prize (including but not limited to spending money, tips and domestic transport).

7.3 The Winners will be solely responsible for paying any relevant local taxes. Any such local taxes or charges are the Winners’ responsibility and shall be payable at check-in or as required.

7.4 The Winner and guest are responsible for complying with all travel and health requirements and recommendations for the country of destination.

7.5 The Winner accepts that the Promoter will have the right, without additional payment or permission, to use his/her name and county of residence for the purposes of announcing the Winner and for related promotional purposes.

7.6 There are no cash or other alternatives to the Prize stated. The Promoter reserves the right, at its absolute discretion, to substitute a prize of equal or greater value in the event that circumstances beyond its control mean that the Prize as described cannot be provided. The Prize is non-refundable and non-transferable.

7.7 No purchase is necessary.

7.8 The Promoters shall comply with all relevant data protection legislation. Click [here] for the Virgin Holidays Privacy Policy and [here] for the Cruise America Privacy Policy. You can request access to your personal data, or have any inaccuracies rectified, by sending an email to Virgin Holidays updatecustomerdetails@virginholidays.com and Cruise America privacy@cruiseamerica.com

7.9 These Terms and Conditions are governed by the laws of England and Wales. Any claims and/or disputes arising out or in connection with these Terms and Conditions shall be submitted to the exclusive jurisdiction of the English courts.

7.10 The Promoter of this Competition is Virgin Holidays, whose registered office are;  Virgin Holidays, The VHQ, Fleming Way, Crawley, West Sussex, RH10 9DF and Cruise America, Inc. 11 W. Hampton Ave. Mesa, AZ 85210 United States (480) 464-7300

7.11 The Promoter’s decision is binding in all matters and communication in relation to its decisions shall not be entered into.

7.12 The Winner agrees to comply with all terms and conditions, rules, regulations or any other reasonable instructions of the hotel, airline and any other partner organisations involved in the administration of this Competition and the Prize.

7.13 By entering the Competition, the Winner(s) agrees to take part in any publicity relating to competition should you be invited to do so without compensation and the Promoter reserves the right to publish the Winner’s name and county in any materials relating to this Competition, whether printed or via digital channels including but not limited to Facebook, Twitter, Instagram and Blog platforms.

7.14 The Promoter provides no warranty or guarantee in relation to the Prize. To the fullest extent permitted by law, the Promoter will not be liable for any loss, injury or damage arising from Entrants’ entry in the competition or from the Winner’s enjoyment of the Prize.

7.15 By entering the Competition Entrants accept these terms and conditions. Failure to comply with these terms and conditions may result in disqualification from the competition and forfeiture of the Prize.

 

Whatsapp

There has been an error

Please try again

Text Message

There has been an error

Please try again

Telephone

Thanks, we'll be in touch soon

I'm currently on holiday

Some text goes here...

I'm due to travel to a country that may have travel restrictions!

If you are booked to travel to one of the countries below today and tomorrow, please do not go to the airport - we will contact you.

Any customers travelling to one of these destinations in the next 15 days will be contacted at least 24 hours before departure to discuss options.


Destinations with current travel restrictions

  • All of USA and Canada
  • Jamaica
  • St Lucia
  • Dubai
  • Tel Aviv
  • South Africa
This applies to me, but I'm not departing in the next 15 days

My holiday destination doesn't have travel restrictions


Travelling before 30th April

If your holiday destination isn’t currently affected, but you would like to discuss your options, please complete our call back form and we will contact you within 7–10 days.

Request a callback


Travelling after 30th April

We ask that you don’t contact us at this time due to the dynamic situation and so we can support customers travelling in the imminent future. Continue to monitor our Covid-19 (Coronavius) travel updates page, our social media and the Foreign and Commonwealth travel advice page for latest advice.

Should your holiday destination become subject to travel restrictions, we will contact you at least 24 hours before departure to discuss your options.

Travelling to a destination with travel restrictions, but not in the next 15 days

If you're travelling to a destination with travel restrictions, but not in the next 15 days, please get in touch with us via WhatsApp or SMS.

Where would you like to go?

TESting of Com#4 ticket: COM#4 Request call back journey

Design is here

Where would you like to go?

TESting of Com#4 ticket: COM#4 Request call back journey

Design is here

How can we help?

Let’s get started. Please choose an option below.

Your holiday may be affected by the government’s travel restrictions

The Foreign & Commonwealth Office UK have advised against all but essential travel. Depending on when you are due to travel, your holiday may be affected.

You’ll be away before you know it

Your next holiday is only a click away - Our website has thousands of hand-picked options ready to book. But if you need more help, just let us know.

Your holiday will not be going ahead as planned

Due to the ongoing situation regarding COVID-19, the Foreign & Commonwealth Office UK have advised against all but essential travel before 16 April 2020.

We’re flexible with your holiday plans

If you were due to travel before the end of May 2020, you can postpone your holiday to a later date or even choose a different destination instead.

You’re good to go


In line with the advice from the Foreign & Commonwealth Office UK, all trips booked from June onwards are unaffected.

Rebook your holiday


We’ve sent you a voucher that is valid for the full value of your cancelled holiday. When you rebook, we’d like to gift you with 4,000 Virgin Atlantic Flying Club Miles too. 

But there’s no rush. To redeem your holiday voucher on a new booking with us, just give us a call any time before 31 July 2020 and quote your old booking reference.

Please bear in mind our wait times are currently longer than usual due to high demand.

We’re here when you need us


If you’d like to travel with us sometime in the future, just give us a call and we’ll find a great holiday for you (and gift you with 4,000 Virgin Atlantic Flying Club Miles as a thank you). 

If you'd prefer to simply cancel completely, we understand, and we will refund you in full. You'll just need to give us a call. Refunds will be successfully returned in approximately 45 days.

Please bear in mind our wait times are currently longer than usual due to high demand.

Your holiday is in safe hands


No need to contact us. Be assured, that if the situation changes, we will contact you as soon as this happens with the options available to you.

Change it up


You can postpone your holiday to travel any time before 31 December 2021, and even choose a different destination. We won’t charge you to make these changes and our Service Team are there to help – just give us a call.

Please bear in mind our wait times are currently longer than usual due to high demand.

Your holiday is in safe hands


Your holiday is scheduled to depart as booked. Continue to pay off your holiday balance with the assurance that your money is fully protected through ATOL. Be assured, that if the situation changes, we will contact you as soon as this happens with the options available to you.

The choice is yours


No problem! To amend your holiday dates, just give us a call. Any amendments to your booking can be made for £50pp, and our Service Team can help you decide on dates, or even a different destination.

Please bear in mind our wait times are currently longer than usual due to high demand.

Register yourself as away from home


If you’re abroad and your flight home has been cancelled please let us know, as relief flights will end soon.

Register as away from home

Alternatively, call our UK Duty Office on +44 0344 472 9646 (option 3) to discuss your options for getting home.

Book online


Looking for inspiration? Explore our destinations and holiday types and save your faves to your very own Wishlist

Or dive right in to our 2021 holiday offers

Help is at hand


Looking for inspiration? Explore our destinations and holiday types online and save your faves to your very own Wishlist

If you’re ready to book but can’t find the information you need on our website, just call our travel experts who will be happy to help.

To redeem your holiday voucher on a new booking with us, just give us a call and quote your old booking reference.