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Win a California Holiday with Virgin Holidays

Terms and conditions

Please read these Terms and Conditions carefully prior to participating in Virgin Holidays’ Competition. By participating in the Competition each participant fully and unconditionally agrees to and accepts these Terms and Conditions. All entry instructions form part of these Terms and Conditions. Please retain a copy for your reference.

1. Definitions

“Prizes” means one, 7 night RV hire with Cruise America for a family of 4, including return economy flights with Virgin Atlantic to San Francisco and 2 nights either side of the RV hire at the Holiday Inn Fishermans Wharf, as further set out at clause 6.

“Competition” means the competition described on the leaflet and the website, and as governed by these Terms and Conditions;

“Competition period” means the duration of Camp Bestival which starts 27th July and ends 30th July, set out in clause 2.4. There is 1 “Campaign period” in total.

“Entrant” means any individual who has entered this competition in accordance to clause 2 who is a resident in the United Kingdom with a valid EU passport, and submits the information as required in these terms or any relevant entry instructions;

“Draw” means the prize draw that all Entrants must share their information in order to enter the competition;

‘’Winner’’ means the successful drawn person and per the terms set out at Clause 4.

“The Promoter” means Virgin Holidays and their partner Cruise America;

“Site” means; and

“Terms and Conditions” means the terms and conditions set out in this document;

2. Entering the Competition

2.1 The Competition is open to UK residents aged 18 years or over, excluding employees and the families of the Promoter and associated companies including Virgin Holidays or anyone professionally connected with the administration of the Competition.

2.2 The Promoter reserves the right to verify the eligibility of all Entrants and to disqualify any Entrant if they have reasonable grounds to believe the Entrant has breached any of these Terms and Conditions.

2.3.1 Entrants must enter the draw, set out in clause 4, to enter the competition

2.3.2 To qualify for this competition, entrants must ensure they provide their name, and valid email address . Marketing consent is optional at the point of entering the competition.

2.4 The Competition Periods shall be as follows:

Camp Bestival, Kidafornia section, between 27th – 30th July.

 2.5 Entrants’ data will be used for the purpose of administration of this prize draw.

2.6 By selecting to opt in to marketing communications from Virgin Holidays and/or Cruise America and clicking submit you agree that your information may be shared with both parties for marketing purposes.

3. Legal Terms

3.1 If for any reason any aspect of this promotion is not capable of running as planned, including by reason of infection by computer virus, network failure, bugs, tampering, unauthorised intervention, fraud, technical failures or any other cause beyond the control of the Promoter which corrupts or affects the administration, security, fairness, integrity or proper conduct of this promotion, the Promoter may in its sole discretion modify or suspend the promotion or invalidate any affected entries/claims. If an act, omission, event or circumstance occurs which is beyond the reasonable control of the Promoter and which prevents the Promoter from complying with these terms and conditions the Promoter will not be liable for any failure to perform or delay in performing its obligation. All associated terms and conditions were correct at the time of publishing. All associated terms and conditions were correct at the time of publishing.

3.2 By entering the Competition, Entrants hereby warrant that all entry details submitted are true, current and complete. Competition Entrants are providing information to Virgin Holidays and their partner Cruise America (as set out at clause 5.1).

3.3 There is a limit of one entry per person across the entire Competition period. Any duplicated entries will be removed from any records and may also be disqualified.

3.4 The Promoter takes no responsibility for any entry or content that is lost, delayed, misdirected, corrupted or incomplete or which cannot be delivered for any technical, delivery or other reason.

4. The Draw

4.1 To enter you must agree to the terms and conditions set out in this document. The draw must be completed by the Entrant to enter the competition.

4.2 The title of the draw is “Win a California Holiday with Virgin Holidays”

4.3 The Draw is for entrants to submit their details via the ipads in the Kidifornia area of Camp Bestival.

4.4 Every Entrant will have their contact details recorded. After the Campaign period, an Entrant will be selected at random via a random number draw.

Winner notification

5.1 The Winner will be contacted within 14 days of the competition closing using the details provided. The promoter shall not be responsible if they are unable to contact the winner using supplied details.

5.2 The Winner shall be required to accept their Prize within 14 days of being contacted. Any Winner who is not contactable or who fails to return contact within 14 days of notification after reasonable efforts have been made to contact them will be disqualified, they thereby forfeit their right to the prize and no compensation will be given. The Promoter shall be entitled (but not required) to select an alternative Winner from the relevant competition date and will begin by contacting the Entrant with the second best score for that day.

6. Prize

6.1 There will be one prize offered across the Competition period. The Winner shall be awarded return flights to San Francisco and 7 nights’ RV hire with Cruise America, including 1,000 miles for a family of 4, with a night’s stay both ends of the trip in the Holiday Inn Fishermans Wharf . Flights depart from London Heathrow or Manchester and are subject to availability, blackout dates include 17th August-7th September 2018. Prize is subject to availability and must be taken in 2018.   

6.2. The prize is non-transferable, non-endorsable, non-refundable, non-negotiable and has no cash redemption value or cash alternative.

6.3 The Prizes are subject to availability as set out in clauses 6.4.1 to 6.4.5 for both hotel and RV hire and the Virgin Holidays standard Terms and Conditions, (see for full details).

6.4.1 Prize terms: This prize is valid for a family of 4 subject to availability. Date of departure, return or duration of stay are fixed and cannot be negotiated.

6.5 Travel insurance and transport to and from the airport in the UK are not included. Prize does include return economy flights, RV hire and accommodation only.

6.6 Additional nights or adults/children are not permitted and cannot be negotiated.

6.7 Economy flights as provided cannot be upgraded and air miles cannot be collected.

6.8 The Winner will receive an email with full details about how to make the booking. The Winner will be solely responsible for making the arrangements in order to redeem their Prize. Failure to follow the instructions, meet the booking date or to make a reservation will result in the Prize being forfeited.

6.9 Once dates are confirmed, any changes made to the reservation by the Winner will incur an administration fee for the total cost of the holiday, which is payable by the Winner for
6.10 If the Winner cancels the booking the Winner shall no longer be eligible for any Prize.

7. Other Legal Terms

7.1 The Winner must be one of the people travelling for the Prize.

7.2 The Winners and their guest are solely responsible for their own passports, visas, insurance, any vaccinations or other travel costs or expenses not expressly included in the Prize (including but not limited to spending money, tips and domestic transport).

7.3 The Winners will be solely responsible for paying any relevant local taxes. Any such local taxes or charges are the Winners’ responsibility and shall be payable at check-in or as required.

7.4 The Winner and guest are responsible for complying with all travel and health requirements and recommendations for the country of destination.

7.5 The Winner accepts that the Promoter will have the right, without additional payment or permission, to use his/her name and county of residence for the purposes of announcing the Winner and for related promotional purposes.

7.6 There are no cash or other alternatives to the Prize stated. The Promoter reserves the right, at its absolute discretion, to substitute a prize of equal or greater value in the event that circumstances beyond its control mean that the Prize as described cannot be provided. The Prize is non-refundable and non-transferable.

7.7 No purchase is necessary.

7.8 The Promoters shall comply with all relevant data protection legislation. Click [here] for the Virgin Holidays Privacy Policy and [here] for the Cruise America Privacy Policy. You can request access to your personal data, or have any inaccuracies rectified, by sending an email to Virgin Holidays and Cruise America

7.9 These Terms and Conditions are governed by the laws of England and Wales. Any claims and/or disputes arising out or in connection with these Terms and Conditions shall be submitted to the exclusive jurisdiction of the English courts.

7.10 The Promoter of this Competition is Virgin Holidays, whose registered office are;  Virgin Holidays, The VHQ, Fleming Way, Crawley, West Sussex, RH10 9DF and Cruise America, Inc. 11 W. Hampton Ave. Mesa, AZ 85210 United States (480) 464-7300

7.11 The Promoter’s decision is binding in all matters and communication in relation to its decisions shall not be entered into.

7.12 The Winner agrees to comply with all terms and conditions, rules, regulations or any other reasonable instructions of the hotel, airline and any other partner organisations involved in the administration of this Competition and the Prize.

7.13 By entering the Competition, the Winner(s) agrees to take part in any publicity relating to competition should you be invited to do so without compensation and the Promoter reserves the right to publish the Winner’s name and county in any materials relating to this Competition, whether printed or via digital channels including but not limited to Facebook, Twitter, Instagram and Blog platforms.

7.14 The Promoter provides no warranty or guarantee in relation to the Prize. To the fullest extent permitted by law, the Promoter will not be liable for any loss, injury or damage arising from Entrants’ entry in the competition or from the Winner’s enjoyment of the Prize.

7.15 By entering the Competition Entrants accept these terms and conditions. Failure to comply with these terms and conditions may result in disqualification from the competition and forfeiture of the Prize.



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Your holiday may be affected by travel restrictions or cancellations

We are continually reviewing our flying schedules, taking into account the  Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.

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Over the past few weeks, we have repatriated our customers from overseas who wanted to come home.  

Please visit this page to keep up to date with the Government’s travel advice on returning to the UK, and to register for email alerts.

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With many customers needing our help, we are prioritising those customers due to travel before 31 December 2020. Log in to Manage my booking where you can message us about your options or you can give us a call. Bear in mind you may have to wait longer than expected. We continue to review this and working to open up these options to more customers. In the meantime check out our FAQs to see if this can help answer any immediate questions.

Stay tuned for the latest updates

Rest assured; we will notify you as soon as we know if your holiday has been affected by email. 

We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.

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If you need to speak to us to change or cancel your booking you can call our team on 0344 472 9646 or chat to us on SMS/Whatspp via Manage my booking.

For the latest information on Covid-19 you can check our FAQs here.

Payment flexibility

Don’t worry if you’ve missed a payment or just need a little more time to pay; we have options available to help you. If your holiday is going ahead as planned, you can continue to pay for your holiday in Manage my booking, even if travelling in less than 12 weeks. If you’re unsure, you can delay any additional payments by choosing a new time to travel by requesting a call back in Manage My booking for one of our team to look at options. If your holiday is more than 6 months away, you may wish to set up a Direct Debit to spread the cost. This can be arranged whilst rebooking or afterwards in Manage my booking.

We're flexible with your holiday plans

We understand that you may wish to change your holiday plans and we appreciate the need for flexibility. 

We'll be in touch by email letting you know how to register to change your holiday plans. You can also log into Manage my booking to find the details there. 

Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.

You're holiday is going ahead as planned

If we haven’t notified you of any changes, your holiday will be going ahead as planned but if you prefer to move your holiday to a later time we can help. You can call our team on 0344 472 9499 who can look at options for you.

Thank you for your patience and understanding

Payments are being prioritised based on when the request was made, working in order from March 2020 onwards. We will always try to process refunds at the earliest opportunity, for requests before August our maximum timeframe is 120 days. As we are steadily reducing the maximum processing time for each new request, for refund requests made in August, we expect the maximum processing time to be 80 days, from the date the refund is requested. For those requesting a refund in September, we expect it to be processed within a maximum of 60 days, and then reduce to 30 days for refunds requested in October, before returning to normal levels.

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To finalise the amendment, one of our customer advisors will phone you. We need to work through amend requests in departure date order so we can prioritise those with the most imminent travel plans, so you may have a longer wait than usual until we’re able to ring you back. We will help everyone that wants to move their holiday.

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You can contact our team by emailing to discuss options on unused portions of your holiday. If you need to contact our team about amending an existing holiday or requesting a refund please log in to manage my booking.

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