We know that sometimes things don’t go to plan but, whatever happens, you can be assured that we’ll always do our best to get your holiday back on track. If you’ve already travelled, we’ll address your concerns and use your feedback to help us improve. Our team takes great pride in delivering exceptional service, so if you feel we’re falling short, please tell us about it.
Our Leadership team has full visibility over your comments and has dedicated people in place to ensure that the right person handles your issues at the right time. If you do want to share your views with us, please use the following ways to make contact and we’ll make sure that your feedback is dealt with promptly – including your booking reference in the email subject, or having this to hand, will also really help us.
Our local teams are on hand to help with any concerns you have – please refer to the contact telephone numbers which were provided with your travel documents – or depending on where you are in the world, to the information provided on arrival. Alternatively, please contact our Duty Office in the UK:
Or if you prefer, you can write to us at:
Virgin Holidays Ltd