We know that sometimes things don’t go to plan but, whatever happens, you can be assured that we’ll always do our best to get your holiday back on track. If you’ve already travelled, we’ll address your concerns and use your feedback to help us improve. Our team takes great pride in delivering exceptional service, so if you feel we’re falling short, please tell us about it.
Our Leadership team has full visibility over your comments and has dedicated people in place to ensure that the right person handles your issues at the right time. If you do want to share your views with us, please use the following ways to make contact and we’ll make sure that your feedback is dealt with promptly – including your booking reference in the email subject, or having this to hand, will also really help us.
Our local teams are on hand to help with any concerns you have – please refer to the contact telephone numbers which were provided with your travel documents – or depending on where you are in the world, to the information provided on arrival. Alternatively, please contact our Duty Office in the UK:
Or if you prefer, you can write to us at:
Virgin Holidays Ltd
Your holiday is protected – many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information or for more information about financial protection and the ATOL Certificate go to the ATOL website at www.caa.co.uk
TRAVEL AWARE – STAYING SAFE AND HEALTHY ABROAD
The Foreign & Commonwealth Office and National Travel Health Network and Centre have up to date advice on staying safe and healthy abroad.
For the latest travel advice from the Foreign & Commonwealth Office including security and local laws, plus passport and visa information please visit www.gov.uk/travelaware and follow @FCOtravel and facebook.com/fcotravel. More information is available here.
Keep informed of current travel health news by visiting www.travelhealthpro.org.uk
Do check before you book and regularly before you travel for updates as the advice can change.
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