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Departure Beach Sessions Terms & Conditions

Terms and Conditions

By entering the Prize Draw, Entrants agree to be bound by these Terms & Conditions.  Please read these Terms & Conditions carefully prior to participating in Virgin Holidays’ Prize Draw. By participating in the Prize Draw each Entrant fully and unconditionally agrees to and accepts these Terms & Conditions.

  1. Definitions 

“Entrant”                       means any individual who has entered the Prize Draw in accordance to clause 2 who is a resident in the United Kingdom with a valid EU passport, and adheres to relevant entry requirements;

“Prize”                          means (i) 2 (two) return tickets on Virgin Atlantic in Economy Classic from the UK to Barbados; (ii) a five-night stay for (2) two people on a bed and breakfast basis at one of the following Elegant Hotels properties: Colony Club, The House, Tamarind, Treasure Beach; and (iii) a booking at Virgin Holidays’ Departure Beach;

“Prize Draw”                  commencing Sunday 9th December 2018 and closing 11:59PM on Thursday 13th December 2018;

“Promoter”                    means Virgin Holidays Limited, The VHQ, Fleming Way, Crawley, West Sussex RH10 9DF;

 “Winner”                       means 1 (one) successful Entrant who is randomly chosen (using a random number generator) from all eligible entries; and

“Terms & Conditions”    means the terms and conditions set out in this document.

2.    Entering the Prize Draw

2.1   The Prize Draw is open to UK residents aged 18 years or over on the day of entry (excluding employees and the families of the Promoter and associated companies including Virgin Atlantic or anyone professionally connected with the administration of the Prize Draw).

2.2   The Promoter reserves the right to verify the eligibility of all Entrants and to disqualify any Entrant if they have reasonable grounds to believe the Entrant has breached any of these Terms & Conditions.  

2.3   To enter the Prize Draw Entrants must fill in their details on the prize draw form here: []

2.4   Only one entry per Entrant will be accepted.

2.5   Late or incomplete entries will not be accepted. The Promoter does not accept responsibility for network, computer, hardware or software failures of any kind, which may restrict or delay the sending or receipt of your entry.

2.6   Entries must not be sent through agents or third parties.

2.7   The Promoter reserves the right to reject entries to the Prize Draw.

3.    How to Win 

3.1   The Prize Draw will open from Sunday 9th December 2018 until 11:59PM on Thursday 13th December 2018. The Winner will be chosen at random after filling in all required details on the prize draw form.

3.2   The Winner will be chosen by Monday 17th December.

3.3   The Winner will be notified via email (using details provided at entry). The Winner will be required to respond to the notification email to confirm their eligibility plus acceptance of the Prize within 14 calendar days of being notified. If the Promoter does not receive from the Winner a response by this date, including evidence to verify eligibility, the Prize will be forfeited for that Winner and another Winner will be selected from the original entries.

4.    The Prize

4.1   The Prize is as set out in clause 1.

4.2   Each property features a selection of inclusions, bespoke activities, complimentary motorised and non-motorised water sports and beach ambassador service. Breakfast, complimentary Wi-Fi and use of the water taxi between Elegant Hotels situated on the West Coast are also included. Terms and conditions apply.

4.3   The Winner and their chosen guest can also experience Elegant Hotels’ dine around programme, which allows guests to eat at other Elegant Hotels properties around Barbados at an additional cost.

4.4   The Prize is non-transferable, non-endorsable, non-refundable and non-negotiable. There are no cash or other alternatives.

4.5   The economy flights are provided by Virgin Atlantic Airways. The hotel stay is provided by Elegant Hotels.

4.6   The Prize must be booked by 28th March 2019 and taken (including the return journey) by 29th December 2019.

4.7   The Prize is subject to availability at the time of request across both Virgin Atlantic Airways and Elegant Hotels and based on double occupancy.

4.8   The Winner and their chosen guest must abide by and are subject to Virgin Atlantic’s published Conditions of Carriage.

    1. Blackout dates apply.

4.10 To redeem the Prize and make reservations, call toll free UK: 0800 917.3534 and mention the certificate number provided by Elegant Hotels. Certificate is non-transferable.

4.11 For processing, original certificate must be legibly completed and sent to, no later than 10 days after reservation is made; otherwise full rate will be charged upon check-in

5.    Legal Terms

5.1   The Winner and their chosen guest are solely responsible for all other arrangements and costs and expenses including but not limited to transport to and from the departure and arrival airports, car parking charges, car hire, lounge access, meals and refreshments (other than those included within the Breakfast basis and at Virgin Holidays’ Departure Beach), excess baggage, visas, passports, excursions, attractions, travel insurance, medical insurance.

5.2   The Winners’ booking is accepted on the understanding that in the unlikely event of an overbooking at the Elegant Hotels property, priority will be given to full revenue bookings, in which event the Winner may be offered alternative dates or hotel.

5.3   If the Promoter or any other person in authority or any supplier of any service is of the reasonable opinion that the Winner or their chosen guest is behaving in such a way as to cause or be likely to cause danger or upset to any other person or damage to property, the Promoter will be entitled to terminate the holiday with immediate effect. The Winner will be required to leave the accommodation or other service and shall not be permitted to travel or reside in the travel arrangement booked. Return travel would therefore need to be booked on an alternative carrier at their own cost. The Promoter will not pay any expenses or costs incurred as a result of the termination. The Winner will be responsible for making full payment for any damage or loss caused by them or their chosen guest during their time away. Payment must be paid direct at the time the damage or loss was caused to the service supplier concerned failing which, the Winner will be responsible for meeting any claims subsequently made against the Promoter (together with the Promoter and other party's full legal costs) as a result of their actions. If the Promoter incurs any expenses as a result of the Winner or chosen guest’s behaviour the Winner shall fully compensate the Promoter for that expense on demand.

5.4   The Promoter reserves the right to amend, alter or terminate this Prize Draw at any time.

5.5   The Promoter takes no responsibility for any entry that is lost, delayed, misdirected, corrupted or incomplete or which cannot be delivered for any technical, delivery or other reason.

5.6   The Promoter is not responsible for any incorrect or inaccurate information, caused by any of the equipment or programming associated with or utilised in the Prize Draw or by any technical or human error which may occur in the processing of submissions in the Prize Draw. The Promoter is not responsible for any injury or damage to any Entrant or to any computer related to or resulting from participating or downloading materials in connection with this Prize Draw.

5.7   The Promoter reserves the right, at its absolute discretion, to substitute a prize of equal or greater value in the event that circumstances beyond its control mean that the Prize as described cannot be provided.

5.8   Information submitted by Entrants will only be used by Virgin Atlantic for the purposes of administering the Prize Draw, contacting the Winner and otherwise in accordance with these Terms and Conditions. Please see our privacy policy at for more information about how we look after personal data.

5.9   The Promoter’s decision is binding in all matters and communication in relation to its decisions shall not be entered into.

5.10 The Promoter provides no warranty or guarantee in relation to the Prize. To the fullest extent permitted by law, the Promoter will not be liable for any loss or damage arising from the Winner’s enjoyment of the Prize.  By redeeming the Prize, the guest agrees to an identical release and accepts the Prize at his/her own risk.

5.11 The Winner’s name and county can be obtained by sending a written request, together with a stamped self-addressed envelope, to the Promoter’s address set out above.

5.12 The Promoter reserves the right to hold void, suspend, cancel or amend the Prize Draw where it becomes necessary to do so.

5.13 These Terms & Conditions are subject to England Law and the exclusive jurisdiction of the English courts.


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Over the past few weeks, we have repatriated our customers from overseas who wanted to come home.  

Please visit this page to keep up to date with the Government’s travel advice on returning to the UK, and to register for email alerts.

Your holiday may be affected by travel restrictions or cancellations

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Looking for inspiration? Explore our destinations and holiday types and save your faves to your very own Wishlist. Or dive right in to our 2021 holiday offers.

For extra piece of mind, new bookings made before 30 September 2020 for travel up 30 April 2021 also have the flexibility to amend free of charge. If you need to change don’t worry, you can move your holiday as far out as 31 December 2021 subject to availability.

How would you like to talk to us?

With many customers needing our help, we are prioritising those customers due to travel before 31 December 2020. Log in to Manage my booking where you can message us about your options or you can give us a call. Bear in mind you may have to wait longer than expected. We continue to review this and working to open up these options to more customers. In the meantime check out our FAQs to see if this can help answer any immediate questions.

Stay tuned for the latest updates

Rest assured; we will notify you as soon as we know if your holiday has been affected.  

We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.

Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.

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If you need to speak to us to change or cancel your booking you can call our team on 0344 472 9646.

For the latest information on Covid-19 you can check our FAQs here.

Payment flexibility

Don’t worry if you’ve missed a payment or just need a little more time to pay; we have options available to help you. If your holiday is going ahead as planned, you can continue to pay for your holiday in Manage my booking, even if travelling in less than 12 weeks. If you’re unsure, you can delay any additional payments by choosing a new time to travel by requesting a call back in Manage My booking for one of our team to look at options. If your holiday is more than 6 months away, you may wish to set up a Direct Debit to spread the cost. This can be arranged whilst rebooking or afterwards in Manage my booking.

We're flexible with your holiday plans

We understand that you may wish to change your holiday plans and we appreciate the need for flexibility. 

We'll be in touch by email letting you know how to register to change your holiday plans. You can also log into Manage my booking to find the details there. 

Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.

You're holiday is going ahead as planned

If we haven’t notified you of any changes, your holiday will be going ahead as planned but if you prefer to move your holiday to a later time we can help. You can call our team on 0344 472 9499 who can look at options for you.

Thank you for your patience and understanding

Payments are being prioritised based on when the request was made, working in order from March 2020 onwards. We will always try to process refunds at the earliest opportunity, for requests before August our maximum timeframe is 120 days. As we are steadily reducing the maximum processing time for each new request, for refund requests made in August, we expect the maximum processing time to be 80 days, from the date the refund is requested. For those requesting a refund in September, we expect it to be processed within a maximum of 60 days, and then reduce to 30 days for refunds requested in October, before returning to normal levels.

We'll be in touch soon

To finalise the amendment, one of our customer advisors will phone you. We need to work through amend requests in departure date order so we can prioritise those with the most imminent travel plans, so you may have a longer wait than usual until we’re able to ring you back. We will help everyone that wants to move their holiday.

I returned early from holiday and have further questions?

You can contact our team by emailing to discuss options on unused portions of your holiday. If you need to contact our team about amending an existing holiday or requesting a refund please log in to manage my booking.

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