Sarova Whitesands Beach Resort & Spa

Mombasa, Kenya

The hotel

The Sarova Whitesands Resort & Spa rests amongst twenty-two acres of lush, tropical gardens which overlook the powdery sands of the Indian Ocean shoreline. This excellent resort boasts lots of stimulating outdoor and beach activities including 5 swimming pools, a beachfront spa, water sports and even an activities programme for the kids. There is a great variety of dining options, including three bars and restaurants to tempt your palate, including the Lido Seafood Grill and Cocos Beach Bar, both set among the palm trees with sweeping views of the ocean. All of this combined with modern rooms, a high standard of friendly service and beautiful surroundings ensure you a wonderful experience in this beautiful haven.

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Kids Club
  • Room Service
  • Safety Deposit Box
  • Wheelchair access
  • Fitness Centre/Gym
  • Games Room
  • Internet Access
  • Beachfront location
  • Tennis

Where is it

On the beach at Bamburi, north of Mombasa. Transfer time from Mombasa Airport: 30 minutes.

Hotel information

335 rooms on 3 floors in several buildings. All with terrace or balcony, air-conditioning, satellite TV, direct dial telephone, complimentary WiFi, tea/coffee-making facilities, safe and hairdryer. Garden Facing Rooms have garden or pool views and double or twin rooms, sleeping maximum 3 adults or 2 adults and 1 child.

All Inclusive option: available at a supplement and includes buffet breakfast, lunch and themed dinners at the Pavilion Restaurant. Lunch can also be taken at the Minazi Café or a set menu lunch and dinner is available at Lido Seafood Grill (some restrictions may apply to both). Snacks. Selected brands of wine and spirits, cocktails, local beer and soft drinks are available from all bars between 10.00am-midnight. It also includes use of snorkel equipment, kayaks, pedal boats and one glass bottom boat ride per stay (marine park fee is payable locally).

Half Board includes: buffet breakfast and themed dinner in the Pavilion Restaurant.

Pool Facing Rooms are situated around the large palms swimming pool, overlooking the pool anr gardens, some have partial views of the ocean.

Sea Facing Rooms are at the front of the resort and have views across the gardens to the ocean.

Family Rooms are also avilable.

  • Honeymooners: couples will receive fruits and flowers in their room on arrival, a complimentary upgrade from a Garden Facing Room to a Pool Facing Room (subject to availability at check in), mineral water in their room (replenished daily) and dinner for two with a bottle of house wine at Lido Grill (once during stay). 

Why is this a Virgin Holidays Favourite?

Fabulous beachfront location

Great All Inclusive option with a choice of bars and restaurants

Great for couples and families

Exclusive Virgin Holidays benefit:

  • Guaranteed late check out until 2:00pm.
  • 4 restaurants; The Pavilions (buffet breakfast and live cooking stations for themed dinners). Minazi Café (24-hour café). Lido Seafood Restaurant (open for lunch and dinner). Cocos Beach Bar (with regular dinner entertainment) and a lounge bar. 5 swimming pools (one is an adult-only, quiet pool by the spa). Kids' pool with slide. Spa*. Fitness centre. Kids' club (4-13 years) with special kids menu, kids' playground and games room. 4 floodlit tennis courts. Water sports centre* offering windsurfing, water-skiing and catamaran sailing among other activities. PADI diving centre*. Hair and beauty salon*.

    Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

    * Denotes local charge.

    Rating summary

    • Location Image of the Tripadvisor rating
    • Sleep Quality Image of the Tripadvisor rating
    • Rooms Image of the Tripadvisor rating
    • Service Image of the Tripadvisor rating
    • Value Image of the Tripadvisor rating
    • Cleanliness Image of the Tripadvisor rating

    Traveller rating

    • Excellent (855)
    • Very good (561)
    • Average (180)
    • Poor (84)
    • Terrible (80)
    Image of the Tripadvisor rating 5 Star Wakanda Beach Experience

    Jan 26, 2020 Willie G

    \We arrived at Sarova Whitesands for quick two day break from orphanage work in Nairobi. Wow was I in for a pleasant surprise. As a semi-world traveler and a Marriott's Platinum member my standards are pretty high for Five Star properties. Our entire stay was absolutely amazing, you wouldn't leave disappointed. Here's my list: Pro STAFF… Read more
    \We arrived at Sarova Whitesands for quick two day break from orphanage work in Nairobi. Wow was I in for a pleasant surprise. As a semi-world traveler and a Marriott's Platinum member my standards are pretty high for Five Star properties. Our entire stay was absolutely amazing, you wouldn't leave disappointed. Here's my list: Pro STAFF here is very attentive, warmth and friendly. Even though it's a world-class resort it has a hint of home. Customer-focused leadership team. Got approached by three different managers during my stay. Had candid conversations/feedback with sr. managers i.e. Josephine, Jayne, and one other - name don't remember. Big shout out and respect to Emmanuel from the maintenance crew. Emmanuel stepped up from a crowd of peers and escorted me to get a simple swimming towel..... that's 5 STAR Service.. It's my opinion that actions like Emmanuel's that truly distinguished luxury properties from the others. Additional shout to big brother Peter Miano, Masha, Fadhila, Rashid, and the entire Coco Bar supervisor and staff i.e.,Kevin, Rachel, Margaret for allowing me to share my reggae playlist (love ya). And finally the young professional that checked me out despite a miscommunication between the parties. She was extremely professional and patience. Morning prayers and "stand-up meeting" by the culinary/dining team ..very very impressive. The woman that made my omelette every morning on the check in side dining.... God Bless you. Also, awesome guests, we made lifelong friends hanging at Coco's. Great visiting monkeys...LOL Cons: Noise AC unit 1st night... repaired promptly the next morning. No beach side massage service Complementary airport shuttle Sarova Whitesands aka "Wakanda Beach" you are now my #1 Best Global Property beating THE LEELA KOVALAM BEACH. Read less
    Image of the Tripadvisor rating Lovely hotel with great staff

    Jan 25, 2020 BertHonker Deal, United Kingdom

    We stayed at the hotel from the 12/1 until 15/1 and returned after our safari on the 18/1 until the 23/1. As soon as we arrived at the hotel we were treated excellently. The staff gave us a cool flannel and drink while the check in process took place. As we were staying on an all-inclusive basis this was explained to us what was included. We were… Read more
    We stayed at the hotel from the 12/1 until 15/1 and returned after our safari on the 18/1 until the 23/1. As soon as we arrived at the hotel we were treated excellently. The staff gave us a cool flannel and drink while the check in process took place. As we were staying on an all-inclusive basis this was explained to us what was included. We were then guided to our room which was overlooking the Spa pool and gardens which is the quiet area of the hotel. The room was clean and tidy and met our requirements. The bathroom facilities were sufficient with a large walk in shower. We used the Pavilion (buffet) and Minazi (a la carte) restaurant. We used the buffet for breakfast but mainly used the Minazi restaurant for lunch and dinner as this was included in the all-inclusive option. The food was of a very high standard. The staff were all so friendly shout at to Sylvia, Ruth, Titus and Valentine a great team. The grounds are well maintained and staff constantly tidying up. We used the spa pool on several occasions which is adult only and was very peaceful, they have an attendant their who will go and get you drinks if you require. Big thanks to Rocky and Davis who looked after us so well. There are a few bars around the hotel but we mainly used Coco's beach bar where once again the staff are so good but I have to give a special mention for Michael who I now count as a friend, Sarova Whitesands you have a gem of a man in your team please look after him. All in all the staff make this hotel one of the best we have stayed in and all had time to ask how you were and was everything ok. We will be back in the future to visit again Read less
    Image of the Tripadvisor rating WOW EXPERIENCE AND HOLIDAY TOPCLASS 5 STAR SERVICE BY JAMES JUMAH AND PRASUL

    Jan 21, 2020 L9479GQnikkis

    We visited this hotel in October 2019 and stayed here for a week ,,it was an amazing Hotel,Whitesands is the best hotel in Mombasa,purely because the Management and staff care here about their customers,top to bottom they give 100 percent always ,James Jumah and his team made our stay very special,he went out of his way always trying to deliver a… Read more
    We visited this hotel in October 2019 and stayed here for a week ,,it was an amazing Hotel,Whitesands is the best hotel in Mombasa,purely because the Management and staff care here about their customers,top to bottom they give 100 percent always ,James Jumah and his team made our stay very special,he went out of his way always trying to deliver a fantastic time to all his guests,His personality shines,so positive and caring,he really is an asset to the Sarova group of hotels.He was the entertainment manager,hope soon to be ARM OR GM.He always asked us how our stay was going throughout,giving us tips and ensuring we were looked after always .These Sarova hotels really deliver high standards because not only do all the staff from waiters in the restuarants and bars ,room stewards,pool attendants,they all just always want give 100 percent to their guests.We really loved our stay here and will definately be visiting this hotel soon.Its location is Seafront Bamburi beach, best stretch white sands and coconut palm trees located here ,has so may places to eat,beautiful sea views.The food here is top class from breakfast Swahili special on Wednesday mornings to dinner ,the choice is mind blowing ,deserts say no more,we always had too much to eat, so delicious.The F&B Manager Josephine was always so welcoming and her smile just made us smile every time. We enjoyed Tusker lager always chilled to perfection here.Prasul, James Jumah and team Asante sana see you all soon again.Kwaheri. Read less
    Image of the Tripadvisor rating Amazing time

    Jan 14, 2020 Kocambi

    We expected excelent time but we were surprised by turbo excelent Service!! From very begining we felt special and very high quality Service was surprising US every single Day. There was nothing that diatrurb for whole week and trully, i was traveling a lot in my life but such Service i have never expect. Beautiful and clean rooms, food:… Read more
    We expected excelent time but we were surprised by turbo excelent Service!! From very begining we felt special and very high quality Service was surprising US every single Day. There was nothing that diatrurb for whole week and trully, i was traveling a lot in my life but such Service i have never expect. Beautiful and clean rooms, food: uncredibly tasty and yummi. Bar cocos and lido: BIG wooow! I can recomend to everyone!!! Thanks to all amazing Staff! Thanks for amazing holiday!!! Read less
    Image of the Tripadvisor rating FABULOUS! Exceptional customer service

    Jan 12, 2020 KeysTT

    10 nights finished in a flash. Sea view room, we woke up every morning facing white sandy beach. The security is in every corner but not intimidating, they are also guests aware. Several restaurants and cocktail bars in and around this magnificent private complex with so much to chose from and wonderful staff yu wont need to leave the resort not… Read more
    10 nights finished in a flash. Sea view room, we woke up every morning facing white sandy beach. The security is in every corner but not intimidating, they are also guests aware. Several restaurants and cocktail bars in and around this magnificent private complex with so much to chose from and wonderful staff yu wont need to leave the resort not to mention the white sand beach and water sports. However a short drive out to Nyali golf course - golfers check this out! Short drive to Mombasa town- worth visiting OLD TOWN / a section of Mombasa next to FORT JESUS unspoilt and protected with SWAHILI houses. The food at the hotel including breakfast is so good with plenty to choose from prepared by among the best chefs in Kenya. Read less