Sarova Whitesands Beach Resort & Spa

Mombasa, Kenya

The hotel

The Sarova Whitesands Resort & Spa rests amongst twenty-two acres of lush, tropical gardens which overlook the powdery sands of the Indian Ocean shoreline. This excellent resort boasts lots of stimulating outdoor and beach activities including 5 swimming pools, a beachfront spa, water sports and even an activities programme for the kids. There is a great variety of dining options, including three bars and restaurants to tempt your palate, including the Lido Seafood Grill and Cocos Beach Bar, both set among the palm trees with sweeping views of the ocean. All of this combined with modern rooms, a high standard of friendly service and beautiful surroundings ensure you a wonderful experience in this beautiful haven.

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Kids Club
  • Room Service
  • Safety Deposit Box
  • Wheelchair access
  • Fitness Centre/Gym
  • Games Room
  • Internet Access
  • Beachfront location
  • Tennis

Where is it

On the beach at Bamburi, north of Mombasa. Transfer time from Mombasa Airport: 30 minutes.

Hotel information

335 rooms on 3 floors in several buildings. All with terrace or balcony, air-conditioning, satellite TV, direct dial telephone, complimentary WiFi, tea/coffee-making facilities, safe and hairdryer. Garden Facing Rooms have garden or pool views and double or twin rooms, sleeping maximum 3 adults or 2 adults and 1 child.

All Inclusive option: available at a supplement and includes buffet breakfast, lunch and themed dinners at the Pavilion Restaurant. Lunch can also be taken at the Minazi Café or a set menu lunch and dinner is available at Lido Seafood Grill (some restrictions may apply to both). Snacks. Selected brands of wine and spirits, cocktails, local beer and soft drinks are available from all bars between 10.00am-midnight. It also includes use of snorkel equipment, kayaks, pedal boats and one glass bottom boat ride per stay (marine park fee is payable locally).

Half Board includes: buffet breakfast and themed dinner in the Pavilion Restaurant.

Pool Facing Rooms are situated around the large palms swimming pool, overlooking the pool anr gardens, some have partial views of the ocean.

Sea Facing Rooms are at the front of the resort and have views across the gardens to the ocean.

Family Rooms are also avilable.

  • Honeymooners: couples will receive fruits and flowers in their room on arrival, a complimentary upgrade from a Garden Facing Room to a Pool Facing Room (subject to availability at check in), mineral water in their room (replenished daily) and dinner for two with a bottle of house wine at Lido Grill (once during stay). 

Why is this a Virgin Holidays Favourite?

Fabulous beachfront location

Great All Inclusive option with a choice of bars and restaurants

Great for couples and families

Exclusive Virgin Holidays benefit:

  • Guaranteed late check out until 2:00pm.
  • 4 restaurants; The Pavilions (buffet breakfast and live cooking stations for themed dinners). Minazi Café (24-hour café). Lido Seafood Restaurant (open for lunch and dinner). Cocos Beach Bar (with regular dinner entertainment) and a lounge bar. 5 swimming pools (one is an adult-only, quiet pool by the spa). Kids' pool with slide. Spa*. Fitness centre. Kids' club (4-13 years) with special kids menu, kids' playground and games room. 4 floodlit tennis courts. Water sports centre* offering windsurfing, water-skiing and catamaran sailing among other activities. PADI diving centre*. Hair and beauty salon*.

    Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

    * Denotes local charge.

    Rating summary

    • Location Image of the Tripadvisor rating
    • Sleep Quality Image of the Tripadvisor rating
    • Rooms Image of the Tripadvisor rating
    • Service Image of the Tripadvisor rating
    • Value Image of the Tripadvisor rating
    • Cleanliness Image of the Tripadvisor rating

    Traveller rating

    • Excellent (878)
    • Very good (565)
    • Average (184)
    • Poor (86)
    • Terrible (81)
    Image of the Tripadvisor rating Confused

    Sep 15, 2020 ManishMax Nairobi, Kenya

    I had heard a lot about Whitesands as best in Mombasa esp food variety n taste. I was disappointed by food, the cuisine was very basic, not to a international hotel standard e.g Breakfast, no bread section (Frrnch bread , wholemeal), no cold meats or nuts or cheeses section. Dinner was simple blend, not even one day were my taste buds wowed. The… Read more
    I had heard a lot about Whitesands as best in Mombasa esp food variety n taste. I was disappointed by food, the cuisine was very basic, not to a international hotel standard e.g Breakfast, no bread section (Frrnch bread , wholemeal), no cold meats or nuts or cheeses section. Dinner was simple blend, not even one day were my taste buds wowed. The restaurant were you pay had good food. Rooms are average in terms for deco n feel compared to many I have been. Drinks are expensive, especially water outside room costs 250 to 360 per bottle, really!, transport from airport is NOT complementary, I feel hospitality starts on arrival. Staff were very good I confirm, but by all means I had to go out and chk if I am actually at Whitesands! Especially food Read less
    Image of the Tripadvisor rating Excellent

    Sep 8, 2020 harryg935 Lavington, Kenya

    I have stayed at Sarova Whitesands beach Resort and Spa on many occasions and have always had a satisfying experience. As well as expecting the usual high standards that are the norm in any Sarova location I always scrutinise the security measures as that is my field. On arrival I was greeted by a member of the seucurity team and the location name… Read more
    I have stayed at Sarova Whitesands beach Resort and Spa on many occasions and have always had a satisfying experience. As well as expecting the usual high standards that are the norm in any Sarova location I always scrutinise the security measures as that is my field. On arrival I was greeted by a member of the seucurity team and the location name was mentioned. I was given clear instructions regarding the entry procedure, we had our hands sanitised and our temperatures were taken, along side this the normal security searches were adhered to. A second phase security measure was applied prior to entering the resorts main reception, all bags sanitised and scanned. Read less
    Image of the Tripadvisor rating Beach home away from hustle and bustle

    Sep 5, 2020 eebyardie Toronto, Canada

    Over the years, Whitesands has always been a favorite hotel of mine - although I have not stayed there in a few years. I returned for a visit a few weeks ago. The welcome, hospitality, and a general sense of helpfulness were palatable. I was greeted at the gate (the first entrance) with a through COVID-19 protocol: my temperature was checked; my… Read more
    Over the years, Whitesands has always been a favorite hotel of mine - although I have not stayed there in a few years. I returned for a visit a few weeks ago. The welcome, hospitality, and a general sense of helpfulness were palatable. I was greeted at the gate (the first entrance) with a through COVID-19 protocol: my temperature was checked; my name and phone number recorded; my hands sanitized. At the entrance to the hotel, my bags were sanitized before being x-rayed. Through the hotel at strategic points, there are sanitizers. On walls, floors, pathways - everywhere there are reminders to keep social distancing. The seatings in the restaurant have been arranged to embrace social distance. Before being seated, you are directed to a wash hand station. It is not negotiable. You are required to wear a mask and all employees throughout the hotel and on the grounds of the hotel are masked. Thanks to Covid-19 buffets have been scrapped. Meals are served from the kitchen to your table based on your selection from a set menu. On reflection, I felt very safe. Read less
    Image of the Tripadvisor rating Refund

    Aug 25, 2020 Maya E

    We stayed at Sarova with my family a few times and even booked it for my parents and it was such a lovely experience. The staff at the floor are amazing and so helpful. BUT We booked it again but due to the pandemic we decided to cancel and we have seen a completely different side to them, especially the Finance department. It’s so sad that… Read more
    We stayed at Sarova with my family a few times and even booked it for my parents and it was such a lovely experience. The staff at the floor are amazing and so helpful. BUT We booked it again but due to the pandemic we decided to cancel and we have seen a completely different side to them, especially the Finance department. It’s so sad that after we cancelled our booking for this December almost 2 months ago because we have young children and didn’t want to put them at risk. You financial staff are just ignorant and not replying back and sorting out the refund even till now. My husband is soo fed up and annoyed that a 5star hotel cannot resolved such a small issue. This was our last option. Sarova..... am trying to keep my kids safe, cancelling the trip was the last we wanted to do but you have refused to refund us the money. I have never been this disappointed. Read less
    Image of the Tripadvisor rating Guest

    Aug 11, 2020 Ndungwa Seattle, Washington

    My family doesn’t care for large crowds so this was the best time to vacation at our favorite hotel Sarova in Mombasa. The place is spectacular. We arrived a bit late but the reception was great. Our porter Kenyatta was very kind and assisted us into our room. Our 5 day stay was just marvelous. Nice clean rooms. The food never disappoints. Our son… Read more
    My family doesn’t care for large crowds so this was the best time to vacation at our favorite hotel Sarova in Mombasa. The place is spectacular. We arrived a bit late but the reception was great. Our porter Kenyatta was very kind and assisted us into our room. Our 5 day stay was just marvelous. Nice clean rooms. The food never disappoints. Our son on special diet always found something in the menu he could eat. He was always accommodated by the kitchen staff. Anything we requested was made available for him. A big Thank You to the waiters, Daniel, Winfred, Kevin and their manager Nasryl for providing a comfortable mealtime experience. The Covid Protocals were on point. Hand washing is a must. Masks are a must. Sitting and dining areas always sanitized. This made us feel safe. Not to mention Lido💕. Our fav hangout. Such a great ambience! I would recommend this hotel 💯. It’s a true ⭐️⭐️⭐️⭐️⭐️. Read less