Serena Beach Resort & Spa

Mombasa, Kenya

The hotel

Overlooking the Indian Ocean to the north of Mombasa town, the Serena Beach Resort & Spa is a gorgeous resort, replicating the winding lanes and colourful market places of a traditional 13th century Swahili town. You can dine beneath the stars at the lavishly appointed Fountain Restaurant before enjoying some lively evening entertainment, including floor shows, live music and a disco.

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Babysitting service
  • Room Service
  • Evening Entertainment
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Close to Beach
  • Tennis
  • Restaurant

Where is it

Set back from the powder white sands of Shanzu Beach, the hotel is a few minutes' ride by shuttle to Mombasa's Old Town with its narrow shaded streets and harbour. Transfer time from Mombasa Airport: 45 minutes.

Hotel information

164 rooms and suites on 2 floors. All facing the ocean with balcony or terrace, air-conditioning, satellite TV, WiFi access, mini-bar*, mineral water, safe and hairdryer. Village Rooms are presented in the style of a 13th century Swahili village with 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

Half Board includes: buffet breakfast and dinner in the Fountain Restaurant.

Full Board option: includes breakfast, lunch and dinner at the Fountain Restaurant.

Prime Rooms as above but are larger with 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

Family Rooms face the village side and consist of 2 bedrooms, sleeping maximum 3 adults or 2 adults and 2 children.

Superior Sea View Rooms with excellent views of the sea have 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

  • Free nights: Stay 7, pay 6 for stays completed between 3 Jan–31 Mar '20 and 1 Jul–22 Dec '20.

  • Long stay offer: guests staying 14 nights or more will receive a complimentary dinner at Jahazi Grill (excluding drinks).  Valid for stays completed between 1 Apr '20-2 Jan '21.

  • Honeymooners: couples staying 6 nights or more will receive VIP check in, a bottle of wine on arrival, fruit and flowers on arrival, complimentary head and shoulder massage, upgrade to a Garden Room (subject to availability at check-in) and 10% discount on further spa treatments. Valid for stays completed between 3 Jan '20-2 Jan '21.

  • Maisha Spa offer: stay 7 nights or more and receive a one-hour spa treatment, choose from a spa manicure, spa pedicure, face and scalp massage, Indian head and shoulder massage, Reflexology or Swedish massage. Plus a further 15% discount on all additional spa treatments. Not valid on Elemis products. Valid for stays completed between 3 Jan '20-2 Jan '21.

The Fountain Restaurant (International menu), the Jahazi Grill (seafood), the Sokoni Plaza, pool bar, Nyota Terrace, piano bar, ice-cream parlour, Makuti café. Swimming pool with thatched swim-up bar. Maisha spa*. Fitness centre. Complimentary non-motorised water sports. Tennis, volleyball and squash courts. Walk in Chess game. Evening entertainment. Butterfly conservation nursery and pond. Turtle Conservation Project. Architectural, Cultural and Conservation Tour*. Complimentary tea/coffee throughout the day. Complimentary WiFi throughout the resort. 24-hour room service*. Laundry/dry-cleaning service*. Babysitting* (on request).

* Denotes local charge. 

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (446)
  • Very good (207)
  • Average (62)
  • Poor (25)
  • Terrible (13)
Image of the Tripadvisor rating Great service and ambience!

Mar 18, 2020 Muvayi

The hotel's architecture was unique, built with local materials and with a classic style. The environment is quiet and serene. The food was excellent with lots of choices. The service was top notch with very engaging staff.
Image of the Tripadvisor rating Service

Mar 6, 2020 777njugunak

Hotel has very good service. Rooms have been upgraded. Still feels private. Breakfast is one of the best in Shanzu. Hotel has a Swahili and coastal feel to it but still offers modern amenities. Would recommend it for families as well as business travel
Image of the Tripadvisor rating Mixed review

Feb 28, 2020 LindaC478 Frankfurt, Germany

We have stayed at several beach hotels at the coast , Serena is an pioneer in this sector and has been present for many years. We stayed at the Serena after Christmas through New Years. I can highly recommend the family room, its 2 bedroomed and very spacious . Some sections of the hotel are run down, the pool is too small for the crowd, sun beds… Read more
We have stayed at several beach hotels at the coast , Serena is an pioneer in this sector and has been present for many years. We stayed at the Serena after Christmas through New Years. I can highly recommend the family room, its 2 bedroomed and very spacious . Some sections of the hotel are run down, the pool is too small for the crowd, sun beds are not enough too. The hotel is beautiful and well manicured. Half board meal option offers Breakfast and Dinner, both meals offer wide options of fresh and tasty buffett food but unfortunately almost the same after a few days . We appreciated the fact that the management was present everyday and would stop by and speak with guests. We also appreciated the warm and professional service of all hotel staff members . Our Kids visited the educative Butterfly centre, great idea We also took part in the beach cleaning . We would highly recommend Serena to families and couples as well even though its a little on the expensive side . Read less
Image of the Tripadvisor rating Fantastic stay

Feb 26, 2020 fwaliji Nairobi, Kenya

What an amazing 5 nights at Serena. We couldn't get enough. Food was fantastic and the seafood meal at Jahazi was out of this world. The rooms are so authentic in design and clean. Staff are very friendly. Be sure to visit the water sports centre for some interesting activities. Overall it was a great stay and we are definitely going back.
Image of the Tripadvisor rating Serena Beach Review

Feb 24, 2020 hjbwire Reading, United Kingdom

If it's all about good service and excellent customer service this is the place to be. The food was great, the ocean open and welcoming. Had an earlier hiccup with the dated room but the reception quickly resolved the matter and another room was provide pronto. Will visit again, and in all fairness I do highly recommend. Special thanks to Mr.… Read more
If it's all about good service and excellent customer service this is the place to be. The food was great, the ocean open and welcoming. Had an earlier hiccup with the dated room but the reception quickly resolved the matter and another room was provide pronto. Will visit again, and in all fairness I do highly recommend. Special thanks to Mr. Athman and Mr. Ali. Let's see more of the Jahazi please. Read less