Crowne Plaza Nairobi Airport

Nairobi, Kenya

The hotel

We all crave comfort – but it’s especially welcome between long flights, busy meetings, or adventurous safaris. The Crowne Plaza in Nairobi Airport covers all those comforts with its 24-hour dining, subtle yet sophisticated décor, soothing spa, rooftop pool and the ease of its airport location. An official international airport hotel, the complimentary shuttle makes the five minute terminal-to-hotel transfer really easy, perfect for first or last nights. And its day rooms and all-day dining (at both the Aroma café and Kitchen 9 restaurant) mean you can catch 40 winks and a tasty meal even if you’re still running on a different time zone. The cherry on the top is its rooftop deck, giving you 180 degree views over the prairie and highway, with the swimming pool and cocktail bar luxuries most wouldn’t expect at an airport hotel.

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Room Service
  • Fitness Centre/Gym
  • Internet Access
  • Restaurant

Where is it

Located at the Jomo Kenyatta International Airport, approximately 3 minutes from the terminals.

Hotel information

144 sound proof rooms. All with air-conditioning, TV, mini-bar*, WiFi, bathrobe, slippers and hairdryer. Superior Rooms are airport facing with airport views, sleeping maximum 2 adults. 

Deluxe Rooms with balcony and prairie views, sleeping maximum 2 adults.

Kitchen 9 (all-day dining; comtemporary café). Velocity bar. Roof top deck with an infinity pool and 180° views. Spa*. Gym. Complimentary WiFi is available. Scheduled shuttle service to/from the hotel and airport. Room service*.

* Denotes local charge. 

Rating summary

  • Sleep Quality Image of the Tripadvisor rating
  • Location Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (455)
  • Very good (321)
  • Average (81)
  • Poor (22)
  • Terrible (19)
Image of the Tripadvisor rating Disappointment

Jul 9, 2019 Petero W

My Wife and I came for holiday in Kenya, this was the first time that she traveled to Africa and Kenya in Particular. I choose Crowne Plaza as our Hotel of choice, my wife however didn't want to stay here. So we Compromised and split our holiday into two Hotels. What really disappointed me was the Service Staff at Baraka Restaurant where we took… Read more
My Wife and I came for holiday in Kenya, this was the first time that she traveled to Africa and Kenya in Particular. I choose Crowne Plaza as our Hotel of choice, my wife however didn't want to stay here. So we Compromised and split our holiday into two Hotels. What really disappointed me was the Service Staff at Baraka Restaurant where we took B/fast every morning. The waiters were very reluctant to serve coffee or tea to us. We had to call them and request to be served tea. We would come in go to the Buffet and pick fruits and juices, sit eat, finish and go back again for 2nd and 3rd helpings without a single waiter asking us if we would like to have tea or coffee. The first day it was the manager who asked if we have been offered tea or coffee. I told him no. He requested one of the service staff to serve us. The rest of the days, I had to literally beg them to serve us. But when White Europeans walked into the Restaurant, they are attended to and served promptly. What a shame. Am a Kenyan and African. I felt very bad about it. I never expected to experience racism in my own country. Am greatly disappointed and angry. Read less
Image of the Tripadvisor rating Nice Gym facilities

Jul 9, 2019 carollX1200PX Hong Kong, China

The room is comfortable but I need to tell you that it’s not in excellent mode. Yet, there are still many other pillow options provided. Always try to keep your room clean and tidy. The gym room is very nice. All the facilities are very clean and modern. The staff (male) on duty in the early morning and mid day are very helpful. Sorry that I did… Read more
The room is comfortable but I need to tell you that it’s not in excellent mode. Yet, there are still many other pillow options provided. Always try to keep your room clean and tidy. The gym room is very nice. All the facilities are very clean and modern. The staff (male) on duty in the early morning and mid day are very helpful. Sorry that I did not ask their names. They really tried to assist the workout. The swimming pool is alright, you can still chill nearby. The inclusive breakfast is alright, many fruits are provided. The (Male one) manager there was nice and always check what the customers need. However, when the senior guys are not there, the service were not up to standard at all. Never ask you coffee or tea. Pouring tea and coffee on the table as well. It’s a bit disappointed from Baraka Restaurant. Read less
Image of the Tripadvisor rating Service Extraordinaire! :)

Jul 5, 2019 lanyviajante

I would like to express my heartfelt gratitude to the whole service staff and management of Crowne Plaza Nairobi! I have been travelling around the globe and it is seldom that I meet people who are so warm, kind and accommodating. For us who consider hotels as our second home as we travel, it is so comforting to meet people who will make you feel… Read more
I would like to express my heartfelt gratitude to the whole service staff and management of Crowne Plaza Nairobi! I have been travelling around the globe and it is seldom that I meet people who are so warm, kind and accommodating. For us who consider hotels as our second home as we travel, it is so comforting to meet people who will make you feel at home. And I got that homely feeling in Crowne Plaza Nairobi! Thank you so much! Special shoutout to the ff: 1. Ms Eva Rono (Nurse) who really made sure that I was well taken cared off after I consulted in the hotel clinic; 2. Ms Ven at the little shop near the entrance door who helped me manage to get a gift for my friend and even offered to buy me from the market a Mazai Cloth when the shop run out of stocks; 3. Mr James of the Concierge who helped us consistently with our needs at the concierge; 4. Ms Topister who went out of her way just to check me if I was okay when she learned that I was sick; 5. Ms Fridah who consistently make sure that we have clean room and enough supplies of the toiletries and was always quick too in responding to our needs from the housekeeping; 6. To the very kind lady who answered the fon when I called the room service last Wednesday (June 26th, between 8-10pm) asking for a hot lemon juice but offered a better version of concoction (Dawa) to make me feel better. And even called me again after they have delivered the Dawa with my food and asked me if I was feeling better, I really appreciate it!; 7. And finally to Mr. Samuel on the logistics. He made our life easy by arranging everything whenever we go out of the hotel. He made sure that we get the right service and he is even willing to go out of his way just to provide us with what we need like looking for a place to eat, better money changer options etc. Thanks to him, we had the best tour and best driver/tour guide in the name of Ben that we will forever remember! Also, what is more important, he made sure that whenever we go out, we will be safe. And thanks to him, I am able to know the names mentioned above for me to get the chance to properly acknowledge their exceptional service. :) With all these, again, I would like to say: ASANTE SANA CROWNE NAIROBI! Congratulations on having wonderful facilities but all the more for having extraordinary staffs whose service is felt from the heart. More power and God bless all of you! Sincerely, Melany Grecia-Viajante Visited from June 23-29, 2019 From the Philippines Read less
Image of the Tripadvisor rating excellent customer service

Jul 3, 2019 84faithw

Excellent customer service. the conference rooms were big and well ventilated. ample parking space. The food was delicious considering we were a big number and they managed to deliver perfectly. i wouldnt mind going there back again
Image of the Tripadvisor rating Crown plaza

Jul 2, 2019 Claire D Leeds, United Kingdom

We had a stop off here en route to our masi safari, and again on the journey to the Seychelles. Really conveniently situated with lovely rooms and we were able to store luggage between trips. Big shout out to Lazarus who helped with bags, who was a pleasure to meet.