Ole Sereni Hotel

Nairobi, Kenya

The hotel

The Ole Sereni is the only hotel in Nairobi that borders a National Game Park – so, if you like wildlife and luxury combined, this is the hotel for you! Whilst you’re relaxing in the bar or the restaurant or even beside the rooftop pool, keep your eyes peeled for incredible sightings of animals in their natural surrounds. All rooms at the Ole Sereni, referred to as a ‘place of tranquillity’ by the Massai Tribe, are very comfortable indeed with mod-cons galore. For eats, look no further than the aptly named Big Five Restaurant and Bar. Boasting an open kitchen style, feast on a range of global dishes accompanied by a glass or two of fine wine. The Waterhole Snack Bar is another wonderful place to while away an evening, relaxing on the verandah with a drink as the sun sinks slowly into the horizon.

Amenities

  • Bar
  • Swimming Pool
  • Babysitting service
  • Room Service
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Restaurant

Where is it

Just off the Mombasa Road, overlooking the famous Nairobi Game Park. Transfer time from airport: 12 minutes.

Hotel information

134 rooms and suites on 3 floors. All with air conditioning, satellite TV, telephone, WiFI access, mini-bar*, tea/coffee maker, safe, iron, board and hairdryers. Standard Rooms with 1 king-size bed or twin beds, sleeping maximum 2 adults and 1 child.

Club Rooms have private balconies with park or street views, sleeping maximum 2 adults and 1 child.

The Big Five Restaurant and Bar, Eagles Steakhouse, The Waterhole Snack Bar, Ngong Pool Bar. Rooftop heated swimming pool. Spa* and salon*. Fitness centre with gym. Aerobics room. Gift shop. Babysitting* (prior request). Complimentary WiFi throughout hotel. Laundry/dry-cleaning service*. 24-hour room service*.

* Denotes local charge. 

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (658)
  • Very good (669)
  • Average (239)
  • Poor (102)
  • Terrible (101)
Image of the Tripadvisor rating Would definitely stay here again!

Jan 10, 2020 KenyanMK San Marcos, California

We selected Ole Sereni due to proximity to Nairobi National Park and the airport, it lived up to our expectations. Security is tight which made us feel safe, check in went smoothly once we made it clear we’d booked a park facing not a city facing room. We saw impala and buffalo right from our room which heightened our anticipation at visiting the… Read more
We selected Ole Sereni due to proximity to Nairobi National Park and the airport, it lived up to our expectations. Security is tight which made us feel safe, check in went smoothly once we made it clear we’d booked a park facing not a city facing room. We saw impala and buffalo right from our room which heightened our anticipation at visiting the National Park the next day! Staff were courteous and responsive, always helpful with smiles. The room itself was rather small but amenities were top notch- beautiful pool, well equipped workout room, reasonably priced gift shop, spa, etc. Food in the hotel was excellent- the breakfast buffet is extensive, varied & delicious. We also tried the Waterhole Bar/Restaurant several times during our stay and both service and food were excellent. We discovered the Steakhouse after our final meal so will have to try it next time! Our first night, some guests on our floor let their unruly kids run up and down the hallway slamming doors and shouting at around 2AM! When this persisted for close to an hour, we finally called the front desk and reported it. With profuse apologies & within 10 minutes all was quiet and we resumed our much needed sleep. Really appreciated management being so responsive & quick. Will return and also recommend Ole Sereni wholeheartedly. Read less
Image of the Tripadvisor rating Not for business travelers

Jan 9, 2020 CasablancaPurplerain Edinburgh, United Kingdom

If you plan to travel to Nairobi for a business purpose I would strongly advise that you opt for an internationally branded hotel and avoid a stay in Ole Sereni. Because it is conveniently located on the road to the airport, I have booked a 5 nights stay and paid for it in advance through my travel agent. They took advantage of an ambiguity in a… Read more
If you plan to travel to Nairobi for a business purpose I would strongly advise that you opt for an internationally branded hotel and avoid a stay in Ole Sereni. Because it is conveniently located on the road to the airport, I have booked a 5 nights stay and paid for it in advance through my travel agent. They took advantage of an ambiguity in a conversation about a room upgrade to charge 470 $ on top of what I had already paid. They refused to disclose both the amount and rate paid by my agent and wouldn't give me the rate they would normally charge a loyal customer (this was my fourth stay at Ole Sereni) for the room I upgraded to. Lack of transparency, unethical behavior, these are the reasons why I don't recommend the Ole Sereni and advise for a trusted hotel brand with standard management processes. KARIM Tazi. Read less
Image of the Tripadvisor rating Wholesome Ole Sereni

Jan 8, 2020 olugbemi Midlothian, Virginia

Nicely tucked away is a wholesome hotel with amazing amenities and courtoueus staff and services. The rooms are clean, comfortable with adequate lighting. It's like walking in a maze with great views. The hotel offers varied food selection and services.
Image of the Tripadvisor rating Big 5 restaurant

Jan 7, 2020 884joank Nairobi, Kenya

The food was very very delicious.Literally every bite was tasty..Customer service was excellent.Very friendly waiters. I liked the attention to detail on everything. The scenery is absolutely breath taking too.Would definitely visit regularly and recommend it to other people.
Image of the Tripadvisor rating Awesome

Jan 5, 2020 JerryM2483 Durban, South Africa

We stayed here for two weeks and it was like home away from home Staff were very courteous and efficient Sheela from guest relations could not do enough for us, ensuring our stay was comfortable on a daily basis Steve, the F n B Manager went out of his way ensuring our meals were prepared to our specific needs Truly excellent service all round