Belmond Mount Nelson Hotel

Professional and competent staff. Good quality guest service all around. Manicured grounds. Spotless and elegantly appointed common areas. Warm and welcoming atmosphere. A relaxing retreat and a taste of colonial times with a modern touch. Good and reliable WIFI. Variety of selections at breakfast, prefer the eggs cooked to order, as opposed to the ones already prepared. Security is taken seriously. Some of the rules may present a bit of inconvenience for the guest, but an ounce of prevention is worth..... Suggestions for future improvements: The service at breakfast could use some refining. The selection of sparkling water could include better brands such as San Pellegrino, or other internationally-known labels. Housekeeping could use a softer voice and a more gentle "knock" when approaching rooms. The walls do not have the best of insulation, given the time period in which the property was built; therefore, housekeeping Staff's chatting should be curtailed in the corridors (near the rooms) especially during the morning hours. Engineering arrangements should be made to add USB portals or other electrical plugs near the night stand (bed). Cognizant that this ls a limitation caused by the time period in which the resort was built. Perhaps new multi-function alarm clocks with USB portals. A property with character to be enjoyed! Read less

Our experience at the Belmond Mount Nelson Hotel High Tea was OUTSTANDING! We were served by an extraordinary waiter (Darryl Daniels). He made us feel so at home. He was pleasant, helpful, polite. He truly enjoys what he does and it showed, making our experience all the more special. The tea selection... AMAZING! The savouries.... OUT OF THIS WORLD! The sweets..... THE CHEESECAKE!!!! The Belmond Mount Nelson Hotel cannot be described in words. It needs to be felt, tasted and savoured. Read less

This was a start of an epic holiday to South Africa, and we could not have picked a better place to start. Arrived on the Thursday just before Easter as we were combining running the two oceans ultra marathon with a wonderful holiday in South Africa. Where do I start, this hotel really does ticks all the box's. The service,the location the décor, everything! It is always a cliché, but we really felt the staff were pleased to see us, the attention to detail was fantastic, everyone remembering your name (rare these days) The staff could not do enough for you, and obviously took pride in doing a great job, some examples were from helping with Running tips (thanks Donny) to helping retrive my lost mobile (I left it in a taxi in Cape town) Nothing was to much trouble. Cannot fault anything, a pleasure staying there and cannot wait to go back!!! Special mentions to Keanan, Donny, Derren, Nicky in the restaurant and to all the people who helped me get my phone back! Not forgetting the gentleman who was working the early morning shift on the front desk who perserved in organising me a lift to the race so I made this on time. Keep up the good work!! 10 out of 10!!!!! Read less

My husband and I stayed at the Mt Nelson for 4 nights over Easter and we did not want to leave. This hotel is simply outstanding, our room was fabulous the bed was super comfortable and we had a beautiful terrace as well. All of the food we had was faultless including the room service. The location, setting and grounds are idyllic and the pool and spa wonderfully relaxing. What stands out beyond everything else are the staff who work tirelessly to do everything that they can for you and truly make this hotel what it is, special thanks goes out to Donny, Keanan, Derren and Nicky you made us feel like family and really made our trip such a memorable one. Read less

Stayed at the Lord Nelson following a safari in Botswana. Beautiful old British style hotel with all of the amenities. However after staying there for a couple of days we found that the staff had gone though our luggage and stole some money from deep inside my bag. My mistake, I should have put it in the safe. Reported to Mgt. and said they would investigate and give the staff a polygraph test. Evidentially, this happens frequently. Mgt said that in the first 2 days we had 9 staff enter our room. Seemed like a lot, but nothing ever came from this. Lost $400. As others have said, very confusing to find your way around the hotel. We got lost several times just trying to find our room or the lobby. When dining we asked for a table, but from the look on her face, you would have thought we insulted her. Very strange response to a simple request. Several other travelers in a group had the same experience several times. Last dinner there, at 6;45 asked for a table for two. We were asked to sit on a couch and wait, mind you the restaurant was basically empty. After sitting at the bar, having a drink, we were finally seated some 40 minutes later to in a restaurant that was less then 20% full. Like I said, beautiful hotel, but there are much better hotels down by the wharf without the theft or pompous attitude. Read less