The Maslow Hotel

Johannesburg, South Africa

Virgin rating

Lacuna Bistro
Lacuna Bistro

The hotel

Said to be set in Africa’s richest square mile, The Maslow has a lot to live up to. Luckily it has that winning combination of smart styling, soothing spa treatments, and al fresco swimming to make sure it keeps up with the Joneses. In the popular financial district of Sandton, it’s a favourite with those wanting a relaxed stay in the city – especially with its complimentary shuttle to nearby Sandton City Mall, and its handy proximity to must-see sights like Nelson Mandela Square. When you return from sightseeing around Jo’burg, The Maslow welcomes you back with its sleek yet comfy guest rooms, the relaxed Lacuna Bistro and bar, and stunning views over this modern city from its Africology Spa.

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Room Service
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Restaurant

Where is it

Located in Sandton’s financial district. Transfer time from Johannesburg Airport: 20 minutes.

Hotel information

281 rooms. All rooms with air-conditioning, writing desk, satellite TV, coffee machine, mini-bar*, WiFi access and safe. Luxury Twin rooms are great as a base and have twin beds, sleeping maximum 2 adults. Luxury Queen rooms are also available.

Luxury Queen Rooms With Balcony and Suites are also avilable.

The Lacuna Urban Bistro (all-day dining) and Laguna Bar (tapas bites). Swimming pool. Spa*. 24-hour gym. Oasis gardens with terrace seating. Complimentary shuttle to The Sandton Gautrain station, Sandton City mall and Nelson Mandela Square. Wayfarer Business Lounge (transit lounge). Laundry service*. 24-hour room service*.

* Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (525)
  • Very good (397)
  • Average (116)
  • Poor (42)
  • Terrible (39)
Image of the Tripadvisor rating Fantastic staff

Jun 10, 2023 Stathis69 Sydney, Australia

I stay at this hotel often . The staff at the lacuna restaurant are truely amazing ! On my resent visit I left a valuable item at my table . I didn’t realise this to some time later Priscilla looked into the matter and retrieve the item from lost property I would like to thank the staff for their continual attentive and warm service
Image of the Tripadvisor rating Clean up your act Maslow

May 23, 2023 Simon D Singapore

My second stay at the Maslow, 3 days this time. I still quite like this hotel but there are a few issues: (1) Pillows are awful (room #285) (2) The restaurant staff are good, show personality, seem competent, but once they give you a drink and take your food order, you won't see them again for another 20 minutes. I wanted another glass of wine,… Read more
My second stay at the Maslow, 3 days this time. I still quite like this hotel but there are a few issues: (1) Pillows are awful (room #285) (2) The restaurant staff are good, show personality, seem competent, but once they give you a drink and take your food order, you won't see them again for another 20 minutes. I wanted another glass of wine, and basically went up to the bar myself and got it. (3) The breakfast is good, food quality - the fruit, the bread, for example - probably a 6/10. As a vegan, I found there to be not too much going on. Of course there was the "accidentally vegan" staples like baked beans, but even the tomatoes and mushrooms seemed to be cooked in butter. The bread was kind of ok, but very dry. As in most of South Africa, vegan food was an afterthought, actually probably not even a thought at all. At dinner I ordered the potato indian curry, which was the only thing that looked vegan, and marked vegetarian, but when it came I realised it was swimming in cream. (4) I was in the lift when there was a load shedding event and the whole lift blacked out. Then I guess the generator came on, but I was ready to go into a panic attack. Early that day, I did try to use the stairs at the end of my jog, but couldn't actually access any of the floors from the stairs. So, in a country where someone might, with good reason, be wary of getting into a lift, in this hotel, you are simply unable to use the stairs. (5) When I checked in, after having booked through one of the aggregator sites (that took my credit card details, with no transparency as to whether I had been charged or the credit card details were simply a guarantee), I got to my room late at night, and then received a call from the front desk saying sorry I forgot to take payment, please come down and pay. Which I did. Didn't really bother me, although I did register that it seemed like the process was a bit loose. Then this evening, on day 3, I had dinner in the restaurant. Recieved the bill, which had rows at the bottom for tip, total, name, signature, and room number. Since the staff had been awol most of the time I was in the restaurant, I didn't fancy waiting around for 15 minutes while they executed the process. So I tipped (although should not have), filled in name and room number, and off I went. Now, I've had about 800 hotel stays in my 58 years on Earth, and in that time, what I just did with the bill, has been perfectly fine. However, I got to my room, brushed my teeth, went to bed, and then the phone starts ringing. Apparently I "don't have any credit" and I need to come down and settle the restaurant bill. I said "I'm not coming down. The hotel has my credit card details. I will settle it in the morning. What is happening here is absolutely not normal. Good night." So my message to the Maslow hotel management is simply: clean up your act, this just makes you look ridiculous, and frankly I'd be a bit embarrassed. Read less
Image of the Tripadvisor rating The Superb Maslow - my second home

Apr 28, 2023 Lishia D

I stayed at the Maslow at the beginning of April. WOW, WOW, WOW! What a superb experience! I have to make mention of the fabulous Kagiso in the Lacuna Bistro, the ladies from housekeeping, Gloria & Elizabeth who never failed to make me feel like I was at my second home & the superb front desk staff who were super helpful always. Long stay. Great… Read more
I stayed at the Maslow at the beginning of April. WOW, WOW, WOW! What a superb experience! I have to make mention of the fabulous Kagiso in the Lacuna Bistro, the ladies from housekeeping, Gloria & Elizabeth who never failed to make me feel like I was at my second home & the superb front desk staff who were super helpful always. Long stay. Great laundry service. Loved, loved loved the Josper Grill which takes grilling lamb chops to a whole new level - I will see you soon. Lish (UK) Read less
Image of the Tripadvisor rating This is like home to me and I still like it

Apr 20, 2023 oransome Zurich, Switzerland

Always reliable. Decent breakfast. Good bar with wonderful staff. Good spa too, though reservations are advised. Decent location in Sandton. Lots of parking. Good rates. Our room was a little loud though. Ask to have a room which does not face the pool or the parking lot. I practically lived here for 16 months. Some staff still recognised… Read more
Always reliable. Decent breakfast. Good bar with wonderful staff. Good spa too, though reservations are advised. Decent location in Sandton. Lots of parking. Good rates. Our room was a little loud though. Ask to have a room which does not face the pool or the parking lot. I practically lived here for 16 months. Some staff still recognised me. nice. Read less
Image of the Tripadvisor rating Great hotel. Check in process needs some refinement!

Apr 17, 2023 BlithburySloth Whitley Bay, United Kingdom

This is a very nice, business-style hotel in Sandton, an upmarket area of Johannesburg. Only stayed one night but mostly positive experience. Clean rooms, all the facilities you’d expect and easy to get to the local mall and Nelson Mandela Square on the free shuttle bus. Would have given a 5 but the check-in process was chaotic. 9 of us staying… Read more
This is a very nice, business-style hotel in Sandton, an upmarket area of Johannesburg. Only stayed one night but mostly positive experience. Clean rooms, all the facilities you’d expect and easy to get to the local mall and Nelson Mandela Square on the free shuttle bus. Would have given a 5 but the check-in process was chaotic. 9 of us staying booked a year ago and they seemed to be allocating our rooms there and then. 5 rooms in different parts of the hotel was disappointing. Also the shower being a window to the rest of the room so your Co-occupants can see you showering was interesting and ridiculous that this was allocated to our two chicken aged 20 and 17. No smiles or friendliness from the reception staff sorting this and it took a long time to check us in. Read less