We travel often, as a family, in my experience when you check in experience starts on shaky ground, it sets the tone for the rest of the trip...we have stayed at this hotel for the past several years when traveling our kids. At arrival upon check in the front desk staff member could not find my booking of 2 rooms eventhough I booked both rooms at the same time with the same credit card under my name. After I produced the proof of the booking the 'other room' was found. However the rooms were not together which annoyed me as I assume that when I book 2 rooms the rooms are together. We waited for approximately 1.5hrs for the second room and eventually were shown to our separate rooms. I was told the rooms were next to each other but this was not the case. So I was annoyed with the poor service from the outset. I agree with previous guest reviews, training seems to be an issue which results in inconsistent service delivery. The staff at dinner don't know what wines are in stock, so keep coming back to you after you order to tell you 'not in stock' please order something else. It was disappointing how many wines were not in stock. Enoch at the restaurant was superb, great service, attentive and friendly. Dinner was average, felt like food for the masses, quality was inconsistent. Staff were friendly. Great breakfast selection, great staff at breakfast. Service at the bar is very average, barman is generally behind the bar out of sight and you have to call for him. Service is very slow. Rooms are average, clean and big rooms. Construction was a real problem, dusty and noisy. Very unprofessional that we were not informed of construction, no apologies at check in for inconvenience. Overall very average stay, I think we will be looking for another hotel on our next visit. Read less

From the moment we arrived at this hotel we were disappointed by absolutely every aspect. First of all, the ENTIRE hotel is a building site at the moment, and not just a little bit of decorating, full blown major building work. Throughout the day it was incredibly noisy with machinery so it was impossible to enjoy the tranquil setting which the hotel sits within. The pool is closed and several other facilities were affected by the building work. We were not made aware that these renovations would be happening during our stay. When we arrived there was no running water which meant we couldn’t shower after a 5 hour drive which was miserable enough but then there was no flushing toilets or water in the taps. This might explain why one of us was very sick all night after our first day at the hotel. They clearly wouldn’t have had water in the kitchen for cleaning or any other sanitary purpose. The staff were absolutely useless in helping us with the water situation (we eventually found out it was due to the building work.) They kept saying they would help but no one came and the “manager” was conveniently never available. One of the staff members even said to us that he was shocked by the building work and the noise. The rooms were nice and were clean. Dinner was atmospheric but very average. We checked out of this hotel after one miserable night of our planned 3 night stay and we are honestly shocked it is allowed to remain open during these major renovation works (and still charging full price!!!) I strongly recommend that you do not stay in the hotel until you can be assured that all building work is complete and the hotel meets health and safety requirements!! After the work, this hotel has amazing potential to be a secluded wilderness getaway but until the service improves I would certainly not return. (Pictures attached are of the hotel reception, pool area and the water works going on outside our room.) Read less

Overall a decent hotel in an extraordinary location. The nightly buffet in the restaurant is reasonably priced and has a lot of very good options. I'm a platinum Marriott member and admittedly biased towards Marriott properties, and I will acknowledge that the renovations were distracting and some improvements could certainly be made. But given the location, the hotel is hard to beat and I would certainly stay here again Read less