Shangri-La's Tanjung Aru Resort

Kota Kinabalu, Borneo

The hotel

In a stunning location, close to inviting beaches and with views of either sparkling coral islands or Mount Kinabalu, the third highest mountain in South East Asia, this is a gorgeous tropical retreat, perfect for those who want to get away from it all but still enjoy the culturally-rich city life. It is also home to CHI, The Spa, a luxurious private spa with a variety of fantastic treatments based on traditional Asian healing philosophies. After treating yourself to a spot of pampering, why not relax by the poolside or head down to the beach to splash in the warm, turquoise waters and maybe try your hand at one of the many exciting water sports at the fabulous purpose built STAR Marina. At night, there’s a choice of restaurants serving a range of contemporary Asian favourites to a one-of-a-kind dining experience at Coco-Joe's Bar & Grill, al fresco dining on private dining platform overlooking the South China Sea.

Amenities

  • Bar
  • Spa
  • Babysitting service
  • Room Service
  • Safety Deposit Box
  • Wheelchair access
  • Laundry Service
  • Internet Access
  • Beachfront location
  • Tennis
  • Bicycle Rental
  • Water Skiing

Where is it

Set in 25 acres of landscaped gardens, overlooking a stretch of white sandy beach, 10 minutes from the centre of Kota Kinabalu. Private transfer time from Kota Kinabalu International Airport: 10 minutes.

Hotel information

492 beautifully appointed rooms in Tanjung Wing or Kinabalu Wing. All with balcony/terrace, air-conditioning, satellite TV, Internet access, telephone, tea/coffee maker, mini-bar*, safe, iron and board, hairdryer, bathrobes and slippers. Mountain View Rooms with 1 king-size bed or twin beds, sleeping maximum 3 adults or 2 adults and 1 child.

Half Board option: includes breakfast and dinner. Meals to be taken at Cafe TATU.

Kinabalu Seaview Rooms and Tanjung Seaview Rooms are slightly larger, offering 45 sq m and 47 sq m of living space with a private balcony facing South China Sea.

Kinabalu Club Rooms with either mountain or sea views are available and include access to the Club Lounge and the following benefits:

  • Personalised escort to the Kinabalu Club, a Kinabalu Club Purser in attendance from 7:00am-11:00pm
  • Welcome refreshments upon check in
  • Complimentary pressing of one suit upon arrival
  • Complimentary buffet breakfast from 6:30am-11:00am
  • Complimentary coffee/tea and juice of the day throughout the day
  • Complimentary cocktail hours: Family time from 4:30pm-6:30pm. Adults only (age 16 years and above) from 6:30pm-8:30pm
  • Express (4-hour) laundry service at regular rates
  • 1-hour pressing at normal rate

Tanjung Executive Suites are also available. All rooms types with 1 king-size bed or twin beds beds, sleeping maximum 3 adults or 2 adults and 1 child.

Café TATU (Asian and Western cuisine). Shang Palace Restaurant (Chinese cuisine). Coco-Joe's Bar & Grill (Asian and Continental cuisine). Sunset Bar. Borneo Lounge & Bar. Swimming pool and water play area. Health club, steam room, CHI, The Spa*. STAR Marina offering outdoor enthusiasts a choice of motorised* and non-motorised* water activities. Shopping arcade. Babysitting* (on request). Laundry service*. 24-hour room service*.

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

Please note: The Royal Malaysian Customs Department have introduced a Tourism Tax on accommodation across the country. A flat fee of RM10, approximately $2.34, will be taxed per room per night on all types of hotels and accommodation options. This tax is solely for foreign tourists and they will be liable to pay directly to the hotel upon check-in.

Top reasons why children love staying at Shangri-La's Tanjung Aru Resort & Spa:

”Children Come First” Check-in Policy
Greeted with a warm welcome by the resort’s guest relations officer, children are given priority check in and are addressed by their first names. A special children’s welcome drink is served followed by a complimentary children’s welcome pack including colouring book, crayons and juice.

Priority Breakfast Corner
Children can forget about doing the breakfast hustle with grown-ups! The children’s breakfast corner at Shangri-La’s Tanjung Aru Resort & Spa takes precedence with child-friendly dining is complemented by a healthy spread of “wake-me-up” cereal options, pastries, yogurt, milk and juices.

Children Eat Free!
Children below 5 years dine free when accompanying their parents to dine at Café TATU, open for all-day dining. Applicable for up to two children, the gastronomic buffet selection includes mains, bite-sized desserts and soft serve ice cream machine.

Cool Zone Kids Club
The largest childcare and play centre in Malaysia offers daily activities for children between 5-12 years old. The facility has a computer and TV room, Internet access, PlayStations and a separate section for toddlers. Activities are led by the resort’s recreation team with hands-on guided classes and include hat, garland and bead making, scavenger hunts, pastry biscuit making and coconut craft.

* Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (2369)
  • Very good (1204)
  • Average (395)
  • Poor (143)
  • Terrible (104)
Image of the Tripadvisor rating Very relaxing and peaceful stay at this lovely resort

Jul 14, 2019 Froglady12 Buckingham, UK

Originally we were booked to stay on nearby Gaya Island (possibly more upscale) but changed to the Shangri La as one of our party is vegan and one vegetarian and we thought we might struggle if the food at the resort was not vegan/veggie friendly and we were trapped on an island. Glad we did, as although the food was fairly good at the Shangri La,… Read more
Originally we were booked to stay on nearby Gaya Island (possibly more upscale) but changed to the Shangri La as one of our party is vegan and one vegetarian and we thought we might struggle if the food at the resort was not vegan/veggie friendly and we were trapped on an island. Glad we did, as although the food was fairly good at the Shangri La, there was not much for vegans and we went into nearly KK for supper several times. Also, the food at the Shangri La is expensive; on Tuesday night there is an all you can eat Italian food buffet which I think is around £40 - certainly not good value if your only option is basically pasta with tomato sauce. Breakfast (included) was fabulous; foods beyond all imagining and to suit all cultures and tastes from cabbage/noodles to stands freshly preparing omelettes or waffles plus fruit, yogurt, meats, breads, cereals, eggs - honestly, too many to describe and with a distinctly Asian feel (not surprisingly really!) as by far the majority of the guests are Korean with some Japanese. There's a lovely sunset bar (quite pricey) from which you can watch the sun go down and a Chinese restaurant, also a bit pricey and not ideal for us as very little vegan stuff. All the staff were very, very friendly and helpful, the room very clean and large and the facilities everything we needed. Top tip by the way: a cab from the resort, booked at the entrance by the staff, costs 30RM (about £6) but download the app 'Grab' which is the Asian version of Uber and the price plummets to 9RM. You can't get Grab cabs to collect you from the hotel door (there's a security booth turning them away) but if you're coming back from town to the hotel it saves a bit over a longer stay. If I had any micro criticism - and I don't really, but for completeness - the rooms looked a tiny bit dated in an 80s way. Huge though, and immaculate, as is the entire resort. The staff deserve special mention for their friendliness and general eagerness to help. So polite! Read less
Image of the Tripadvisor rating Some mixed views

Jul 13, 2019 NDMEdinburgh Edinburgh, United Kingdom

This is well situated - close to the airport and also a cheap grab ride into the city for markets, street food and cheaper meals. Also great if you want to go across to the islands - via their own marina and boats which are a reasonable price and well organised (provide towels and beach mats). Rooms are well appointed and fairly standard. Pool… Read more
This is well situated - close to the airport and also a cheap grab ride into the city for markets, street food and cheaper meals. Also great if you want to go across to the islands - via their own marina and boats which are a reasonable price and well organised (provide towels and beach mats). Rooms are well appointed and fairly standard. Pool area is busy and no real quiet areas, with a kids area etc as well. Beach is somewhat underwhelming and small - but go to the islands. Breakfast is a busy affair -lots of choice but busy at the various times we ate, and with lots of families can be noisy inside. Usual expensive Shangri-La drinks - so stock your own mini bar from the town. Lots of rooms seem to have sea view and sunsets are great. Also fans on balconies are a super idea. I’d give this a 4 minus really if I could. Nothing really wrong with it - just missed a wow factor that I think the rasa ria has. See below. We also stayed at the Shangri-La rasa ria - go here if you want the feel of a higher standard hotel with large gardens and beach and more choice of pools - but where you are a fair drive from the town and captive to their meals and drinks prices, and more expensive activities. Read less
Image of the Tripadvisor rating Fantastic stay

Jul 12, 2019 tourmanic perth

The resort grounds are huge. We were a young family and many activities for both adults and children. Relaxation too!! The staff were amazing, thank you to James at concierge for organising our laundry, Wett the front desk manager and Jennifer who looked after us at Coco Joes and the Sunset Bar. The Borneo sunset at the sunset bar is a must. The… Read more
The resort grounds are huge. We were a young family and many activities for both adults and children. Relaxation too!! The staff were amazing, thank you to James at concierge for organising our laundry, Wett the front desk manager and Jennifer who looked after us at Coco Joes and the Sunset Bar. The Borneo sunset at the sunset bar is a must. The rooms in the Kinabalu wing are a bit tired, carpets need urgent upgrading. We tried the new Horizon club which was great, even had a kids room with TV. Thank you Shangri-La for an amazing stay! Read less
Image of the Tripadvisor rating The best hotel and resort that I have stayed at in seven Asian countries!!!

Jul 10, 2019 Kevin K Pyeongtaek, South Korea

This is the best hotel that I've visited in seven Asian countries so far. The hotel facilities were nice and the South China Sea Ocean views were great. The resort is close enough to Kota Kinabalu to do things as well such as eating at the Imago Mall. The resort was a ton of fun. I went parasailing and visited Sapi Island from the Star Marina on… Read more
This is the best hotel that I've visited in seven Asian countries so far. The hotel facilities were nice and the South China Sea Ocean views were great. The resort is close enough to Kota Kinabalu to do things as well such as eating at the Imago Mall. The resort was a ton of fun. I went parasailing and visited Sapi Island from the Star Marina on the resort. The gym had nice equipment and was spacious. I went there twice to exercise. The Star Marina offered many water activities from jet skiing to snorkeling. The breakfast food was okay except for the pastries, which tasted really good. All of the other food such as Coco-Joe's Restaurant and the Sunset Bar appetizers were great. We ate twice at both Coco-Joe's and the Sunset Bar. All of the staff were friendly from housekeeping, the breakfast staff, Sunset Bar staff, pool staff, Star Marina staff, guest relations, the front desk, the food servers throughout the resort and the luggage handlers. I have to give shout-outs to the following people: Jazni, Alvina, Hilary, Afiq, Fuad, Laurina, Alvin, Judy, Camille, Naziq (pool food server, I hope I spelled his name right), and Linda, our guest relations manager. Jazni was very friendly and talked to my wife and I and joked with us as well. We got to know him personally and he made our experience great at the Sunset Bar. Judy, our Korean translator and Camille, the French intern, were awesome and gave us great advice on where to sit at the Sunset Bar and asked my wife and I how we were doing. Camille made me feel comfortable with our conversations and with both of us being from Western countries. Judy was great because she wrote down a list of places to go, gave us advice on where to exchange money and where to eat at good restaurants and always had a pleasant smile on her face. She was very friendly and constantly interacted with us. Alvina was the best because she gave us advice on where to go and we got to know her well personally. She made us feel very comfortable and at home. She always had a smile on her face and we looked forward to seeing her everyday at the resort. Linda was awesome and took care of us and she was fun to talk to. My wife loved talking with her and admired her pleasant personality and strong work ethic. Linda took good care of us and even gave us a few pleasant surprises. Jazni, Judy, Camille, Linda and Alvina are the faces of good customer service. My wife and I hope to see both Judy and Alvina promoted in the future when we come back because of their great work ethic and personalities. I will definitely recommend Shangri-La's Tanjung Aru Resort & Spa in Kota Kinabalu to people that I know. Thank you to the hotel staff for the great experience and all of the fun we had! Read less
Image of the Tripadvisor rating Excellent resort

Jul 7, 2019 Heartspunk Sydney, Australia

The staff are amazing. Everyone from Linda, Yee Yan, and Kevin to housekeeping are fantastic. They go all out to anticipate your needs and everyone greets you when you walk past (I've just returned from the Park Hyatt in Manhattan and I didn't even get that there). The property is huge and well-maintained. The Kinabalu wing is in need of… Read more
The staff are amazing. Everyone from Linda, Yee Yan, and Kevin to housekeeping are fantastic. They go all out to anticipate your needs and everyone greets you when you walk past (I've just returned from the Park Hyatt in Manhattan and I didn't even get that there). The property is huge and well-maintained. The Kinabalu wing is in need of refurbishment but the refurbished Tanjung wing is excellent. The Club Lounge is peaceful with great views and a good selection of food and drink. We chose to have breakfast here so it's definitely worth choosing a room with Club access as it's an oasis from the madness at the main breakfast area. Meal choices at the resort were good but it's only a cheap taxi/Grab ride to the city for a huge variety of dining options. The swimming pool and water play areas are excellent for kids and adults alike. There's a separate adults pool section which is fantastic. Will definitely return to this property if only to say hi to the staff again as they are just amazing, including their farewell to us in song! Read less