Shangri-La's Tanjung Aru Resort

Kota Kinabalu, Borneo

The hotel

In a stunning location, close to inviting beaches and with views of either sparkling coral islands or Mount Kinabalu, the third highest mountain in South East Asia, this is a gorgeous tropical retreat, perfect for those who want to get away from it all but still enjoy the culturally-rich city life. It is also home to CHI, The Spa, a luxurious private spa with a variety of fantastic treatments based on traditional Asian healing philosophies. After treating yourself to a spot of pampering, why not relax by the poolside or head down to the beach to splash in the warm, turquoise waters and maybe try your hand at one of the many exciting water sports at the fabulous purpose built STAR Marina. At night, there’s a choice of restaurants serving a range of contemporary Asian favourites to a one-of-a-kind dining experience at Coco-Joe's Bar & Grill, al fresco dining on private dining platform overlooking the South China Sea.

Amenities

  • Bar
  • Spa
  • Babysitting service
  • Room Service
  • Safety Deposit Box
  • Wheelchair access
  • Laundry Service
  • Internet Access
  • Beachfront location
  • Tennis
  • Bicycle Rental
  • Water Skiing

Where is it

Set in 25 acres of landscaped gardens, overlooking a stretch of white sandy beach, 10 minutes from the centre of Kota Kinabalu. Private transfer time from Kota Kinabalu International Airport: 10 minutes.

Hotel information

492 beautifully appointed rooms in Tanjung Wing or Kinabalu Wing. All with balcony/terrace, air-conditioning, satellite TV, Internet access, telephone, tea/coffee maker, mini-bar*, safe, iron and board, hairdryer, bathrobes and slippers. Mountain View Rooms with 1 king-size bed or twin beds, sleeping maximum 3 adults or 2 adults and 1 child.

Half Board option: includes breakfast and dinner. Meals to be taken at Cafe TATU.

Kinabalu Seaview Rooms and Tanjung Seaview Rooms are slightly larger, offering 45 sq m and 47 sq m of living space with a private balcony facing South China Sea.

Kinabalu Club Rooms with either mountain or sea views are available and include access to the Club Lounge and the following benefits:

  • Personalised escort to the Kinabalu Club, a Kinabalu Club Purser in attendance from 7:00am-11:00pm
  • Welcome refreshments upon check in
  • Complimentary pressing of one suit upon arrival
  • Complimentary buffet breakfast from 6:30am-11:00am
  • Complimentary coffee/tea and juice of the day throughout the day
  • Complimentary cocktail hours: Family time from 4:30pm-6:30pm. Adults only (age 16 years and above) from 6:30pm-8:30pm
  • Express (4-hour) laundry service at regular rates
  • 1-hour pressing at normal rate

Tanjung Executive Suites are also available. All rooms types with 1 king-size bed or twin beds beds, sleeping maximum 3 adults or 2 adults and 1 child.

Café TATU (Asian and Western cuisine). Shang Palace Restaurant (Chinese cuisine). Coco-Joe's Bar & Grill (Asian and Continental cuisine). Sunset Bar. Borneo Lounge & Bar. Swimming pool and water play area. Health club, steam room, CHI, The Spa*. STAR Marina offering outdoor enthusiasts a choice of motorised* and non-motorised* water activities. Shopping arcade. Babysitting* (on request). Laundry service*. 24-hour room service*.

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

Please note: The Royal Malaysian Customs Department have introduced a Tourism Tax on accommodation across the country. A flat fee of RM10, approximately $2.34, will be taxed per room per night on all types of hotels and accommodation options. This tax is solely for foreign tourists and they will be liable to pay directly to the hotel upon check-in.

Top reasons why children love staying at Shangri-La's Tanjung Aru Resort & Spa:

”Children Come First” Check-in Policy
Greeted with a warm welcome by the resort’s guest relations officer, children are given priority check in and are addressed by their first names. A special children’s welcome drink is served followed by a complimentary children’s welcome pack including colouring book, crayons and juice.

Priority Breakfast Corner
Children can forget about doing the breakfast hustle with grown-ups! The children’s breakfast corner at Shangri-La’s Tanjung Aru Resort & Spa takes precedence with child-friendly dining is complemented by a healthy spread of “wake-me-up” cereal options, pastries, yogurt, milk and juices.

Children Eat Free!
Children below 5 years dine free when accompanying their parents to dine at Café TATU, open for all-day dining. Applicable for up to two children, the gastronomic buffet selection includes mains, bite-sized desserts and soft serve ice cream machine.

Cool Zone Kids Club
The largest childcare and play centre in Malaysia offers daily activities for children between 5-12 years old. The facility has a computer and TV room, Internet access, PlayStations and a separate section for toddlers. Activities are led by the resort’s recreation team with hands-on guided classes and include hat, garland and bead making, scavenger hunts, pastry biscuit making and coconut craft.

* Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (2444)
  • Very good (1228)
  • Average (403)
  • Poor (147)
  • Terrible (108)
Image of the Tripadvisor rating Covid19 is already boring. They make it worse...

Aug 7, 2020 129fredericb Kuala Lumpur, Malaysia

We booked here for a full week holiday but changed our mind when told on arrival at 9 pm that all restaurants closed at 8 and we could only have room service. Why? Well, they explained, otherwise everyone gets drunk (!!) Now, i have spent 50% of my working life in hotels (plus the holidays) and I had probably twice in my life room service: it's… Read more
We booked here for a full week holiday but changed our mind when told on arrival at 9 pm that all restaurants closed at 8 and we could only have room service. Why? Well, they explained, otherwise everyone gets drunk (!!) Now, i have spent 50% of my working life in hotels (plus the holidays) and I had probably twice in my life room service: it's always cold, always late and it all tastes the same. Once we finally arrived in our room - it was a long walk - we opened the menu and ordered a snack and a bottle of wine. The wine was an adventure: there were 4 whites and 4 reds and they were all Sweet or Semi sweet. In fact they were not but they were called like that. The red Bordeaux the Rioja: all sweet. They definitely didn't engage a master-of-wine for that wine list in Shangri La..... out of the 4 reds listed only one was available. Due to Corona. I happen to know most of the importers in Malaysia and they have all huge stocks. We advised the reception that same evening that we would leave the next day to another hotel. We were on holiday for fun and wouldn't be put in bed at 8 like in boarding school. The manager on duty tried to convince us to stay with all kind of specials but we refused. They took it well. They even put us in a car the next day to bring us to the other hotel. Thank you Shangri La. I know your chain of hotels very well and I know also that you are not strong on the bar scene. Ever heard of a disco in the Shang? But blaming covid for a blackout at 8.... We returned to the hotel a few days later for lunch around the pool. Guess what the menu was? Room service at the pool. Scan the QR code on your mobile and download the menu. Luckily there were more wines from the bar available..... Read less
Image of the Tripadvisor rating Fun and safe

Aug 4, 2020 lizamuhamad malaysia

It was a short trip . The hotel took extra pre caution during this Covid 19 outbreak. No mask , no food can be taken from the buffet area. Every room was provided with mask and sanitizer. The staffs were very friendly. The trip to Manukan Island was a complimentary by the hotel , included in the package and it was fun . The food in Shang… Read more
It was a short trip . The hotel took extra pre caution during this Covid 19 outbreak. No mask , no food can be taken from the buffet area. Every room was provided with mask and sanitizer. The staffs were very friendly. The trip to Manukan Island was a complimentary by the hotel , included in the package and it was fun . The food in Shang Palace was good and the price was reasonable. The scenery during sunset was mesmerizing. Read less
Image of the Tripadvisor rating Totally worth the last minute book!

Jul 29, 2020 Lynn0106 Malaysia

Despite having booked at 10am the same day we were going to check in, this was probably the best decision we have ever made. Lol. Now that the hotel offered early check in at 10am and late check out at 6pm, all the more worth it to book. We booked a junior suite at the ocean wing and it was totally money well spent. The ocean wing is basically a… Read more
Despite having booked at 10am the same day we were going to check in, this was probably the best decision we have ever made. Lol. Now that the hotel offered early check in at 10am and late check out at 6pm, all the more worth it to book. We booked a junior suite at the ocean wing and it was totally money well spent. The ocean wing is basically a separate building from the garden wing with its own swimming pool and yard. We arrived with basically very warm greetings and true hospitality started from the lobby. The cold welcome drinks were such a nice gesture. The suite was huge with an adult size jacuzzi outside at the balcony facing the sea view and the pool view. Even though it was an open concept, we were glad to find that they also provide rolled down partitions for privacy. We enjoyed a nice warm soak that night after a long travel. We were not so lucky with the sunset since it has been raining every evening in KK during our stay but i was sure it will be a beautiful one from high rise balcony. Well, we’ll simply have to come again next time i guess :P. The beds are as comfortable as you can get with all the mini pantry basically free for your use. We ordered in room dining and it was delicious and aplenty and was cooked spicy as per our request. The price is also reasonable with quite a lot of choices. We were there during weekdays, so there were not so many people around. We had an early morning walk along the beach while walking to the next building (garden wing) for the breakfast. Apparently, you can also request to be drove over if you are too lazy to walk the 5-10mins leisure walk to the garden wing if you want. The breakfast was unlimited a la carte, so you can order how much you want and it will be brought to you. It was delicious and i really like their iced dalgona coffee! Good job in getting on the bandwagon i’d say =P After breakfast, we went to ask around for activities, esp horseback riding and atv ride. To our surprise, it was quite cheap and we enjoyed both so much! It was only rm40 for the horseback riding and rm80 for the atv, i was expecting for them to be a bit pricier tbh. Before the horseback riding, we also went for a bicycle ride. The staffs handling us during the horseback riding and the atv ride were all so nice and helpful and we had so much fun with Lara and Cinta (the 2 horses we acquainted). And because it was always raining in the evening, the trail for the atv ride was watery and quite muddy but it adds more fun to the activity as far as we are concerned. Lol. I basically had the swimming pool all to myself that afternoon and the lifeguard there was so attentive and helpful. He even provided me with goggles after seeing that i have none. All in all, we had such a good stay in Shangrila Tg Aru. The hospitality and the service are top notched and i hope that can be maintained even after the RMO is lifted and more tourists (esp from mainland and korea) come. Thank you again for the good memories. Read less
Image of the Tripadvisor rating Superb Awesome Indescribable Top-notch Service

Jul 16, 2020 aishing Kuala Lumpur

This resort really gives the best from the I call to book, til the time I leave the hotel premise. They give it all their best and truly sincere in helping us along the way. With the offer package they are having now, you really need to grab it! It all started from the booking, where I called to make enquiry, I was then sent to their central… Read more
This resort really gives the best from the I call to book, til the time I leave the hotel premise. They give it all their best and truly sincere in helping us along the way. With the offer package they are having now, you really need to grab it! It all started from the booking, where I called to make enquiry, I was then sent to their central reservation team. This lady called Jannah, she is so accommodating and reply to every questions I ask her and I decided to proceed with the booking with her help. Trust me, a lot of times when I called other hotels, they will redirect me to just get it from their website on my own. But not with this lady, she just say "I can help you to proceed with the booking if you would like me to". And without hesitating, I booked the package that she recommended. It was the time where the MCO of the country relaxes, so we decided to fly to KK for this trip. This is so that we can have a relaxation and our little boy is also happy. When I reached the hotel, it was a very busy afternoon. Perhaps due to the early check-in that they are offering, the receptionists are all hands tied with 3 guests q-ing in each counter. I know I had waited at least 10mins when I was thinking to myself, is this how a 5* hotel works? Then come a young man "Kelvin Lau" if I remember correctly, he gently invited me into the Horizon Lounge to help me with my check in. Now this Horizon Lounge is made for VIP and those taking the most expensive rooms in the hotel. So he said "I see that you waited quite a while, let me help you with your check in". Now that is what I call Service! He took me at "Hello". He checked me in, he explained all the details of the hotel, what to do, what is on offer, what is my package about, where are all the places I can go inside the hotel and so on. That was really a great gesture I would think. Now, coming to checking into my room, I was indeed given a high floor (based on my many requests with Jannah during the booking). It was on their highest floor facing the beautiful calm ocean. I was even greeted with a fruit basket and a welcome card with my name on it! I can tell you, it was such a welcoming thing to see in a room when you walk in. Not to mention, the rooms are very clean for a 35 year old hotel. I was also told that they recently had a makeover where they use the MCO to refurb the place nicely. Come the swimming pool. My boy was so impatient that he immediately asked to change into his swimsuit and asked me to bring him to the pool. However, we havent had our lunch, so we make our way to the CocoJoe restaurant by the pool and sea. The food in CocoJoe is alright but I would hope that they can improve in the taste. Perhaps this is the only area they can actually try to improve. I ate most lunch and tea breaks in the hotel bcz my son is in the pool all day. The pool is just truly AWESOME! It's so big that it has kids area and adult area. You need to know that the hotel is splurge on a bay just right beside the airport. But you cant hear anything from there, so it was actually a very quiet hotel to chill in. Back to the pool, their slides are out of the world! Even I as an adult, truly enjoyed it! I havent seen a themepark grade slides in a 5* hotel. Best of all, you do not need to supervise the kids bcz the slides doesn’t end in a pool where you may worry if the kid is safe. I believe all slides in hotels shd be this way so that parents need not be there all time with the kids. My son is only 3.5 years old, but he can go up and down all on his own until the lifeguard recognised him and they know him the next day already. We spend so many hours just playing that. During the bfast, I would say that perhaps it was MCO season, so there werent any buffet spread that you would expect from a 5* hotel, but instead it was made to order kind of thing. Again, I would like to say that there's still quite an improvement needed for their food. I definitely had expected better taste from Shang bcz I have been to both the Shangs in Penang and they did better in terms of food. Also, there is no suitable food for kids as many of the food there are made for adult. Their sausages are spicy and they do not have non spicy ones. I may sound petty, but my boy end up not taking anything from there. Also, most of the food served was already cold like the fried noodles and toast bread. So I didn’t quite enjoy the bfast like I always do. After bfast, we go back to the pool AGAIN. After 3hours at the pool, we went back, had our lunch and I got my boy ready for his activities offered by Cool Kids Zone! It was like a 4 hour thingy that the hotel organise. It covers a visit to their marine centre, making cupcakes, origami etc. Since he was only 4, I had to be around to supervise and couldn’t leave him there all alone. My hub had his time in cocojoe. This time we ordered Ais Kacang, and it was disaappointing again (Check my pic out), as a Malaysian, I would be very shameful to offer such an Ais Kacang to foreigners bcz it is just not presentable nor it has any taste at all! LOL! That has got to be the worst Ais Kacang I have tasted in my life sorry. You guys really need to buck up on the food. I also had the opportunity to try out the Chi Spa that same night. The Chi Spa is SOOOOOOO relaxing and it is in such a nice area where you get your own hut. All so private and not forgetting the therapist is also so experience. I only wished I could take 2 or 3 hours spa instead of 1 hour bcz that is the allowable limit by the gov for spas to operate during RMCO. You must try it if you have the chance to! However, I need to mention this. As a 5* hotel, you guys really need to be stricter with the rules in the pool. No tshirts (cotton ones) should be permitted. I understand that you guys needed the business to recover, but you need to enforce the rules in the pool so that you keep the 5* standard. Else it look like some chapalang resort. Sorry to say but this has to really have a solution. I understand the muslims have a lot of restriction but nowadays there are a lot of swimsuits to cater to the Muslims already. Next morning, as it was a Monday the hotel opened up Horizon Lounge for bfast to us! We got to experience the 5* service for their VIP guests in the lounge. The service again is top notch, there's a kids area so that parents can eat peacefully. Although the food this round is served hot, but the taste is still lacking. So it is quite a waste to have such a nice place but terrible food. I wished I could stay longer in the lounge but that is not the case. My boy had an incident and cut under his toe where I only realised that Monday morning. The staff there quickly bring me their 1st aid kit and I needed to attend to my son. He was crying and shouting but the staff was trying hard to distract my son. The staffs there really goes out of the way to accommodate everything I needed. Truly great job! All in all, I highly recommend everyone who reads my post to make a trip there yourself and experience all the service and facilities Shang has to offer. Do not let my comment on the food deter your decision bcz food is not an issue in KK. You can get a lot of food around if you do no want it from the hotel. I believe the hotel did such a great job with everything else, the staff were friendly all the time. The Concierge boys are always there to greet and ask if I need anything or help at all. They have full day packed of activities everyday for kids 12 and below, so it is definitely a great touch for parents. I will definitely be back again! Hopefully by then, their food would have been improved! Please keep up the great job! Also, pls extend the affordable packages and I will be back! Til then, you guys take care there! KUDOS to the team and entire resort! Read less
Image of the Tripadvisor rating Hospitality at its Finest

Jul 13, 2020 aghafizul Kota Kinabalu, Malaysia

Just need to drop some comments to appreciate all staff in this property especially to Linda from front office. We had a great and very convenient stay. My son love your poolside very much. I'm happy to celebrate my wife's birthday here, thank you FO-Linda for the birthday arrangements. Appreciate the hospitality and thumbs up.