Shangri-La's Tanjung Aru Resort

Kota Kinabalu, Borneo

The hotel

In a stunning location, close to inviting beaches and with views of either sparkling coral islands or Mount Kinabalu, the third highest mountain in South East Asia, this is a gorgeous tropical retreat, perfect for those who want to get away from it all but still enjoy the culturally-rich city life. It is also home to CHI, The Spa, a luxurious private spa with a variety of fantastic treatments based on traditional Asian healing philosophies. After treating yourself to a spot of pampering, why not relax by the poolside or head down to the beach to splash in the warm, turquoise waters and maybe try your hand at one of the many exciting water sports at the fabulous purpose built STAR Marina. At night, there’s a choice of restaurants serving a range of contemporary Asian favourites to a one-of-a-kind dining experience at Coco-Joe's Bar & Grill, al fresco dining on private dining platform overlooking the South China Sea.

Amenities

  • Bar
  • Spa
  • Babysitting service
  • Room Service
  • Safety Deposit Box
  • Wheelchair access
  • Laundry Service
  • Internet Access
  • Beachfront location
  • Tennis
  • Bicycle Rental
  • Water Skiing

Where is it

Set in 25 acres of landscaped gardens, overlooking a stretch of white sandy beach, 10 minutes from the centre of Kota Kinabalu. Private transfer time from Kota Kinabalu International Airport: 10 minutes.

Hotel information

492 beautifully appointed rooms in Tanjung Wing or Kinabalu Wing. All with balcony/terrace, air-conditioning, satellite TV, Internet access, telephone, tea/coffee maker, mini-bar*, safe, iron and board, hairdryer, bathrobes and slippers. Mountain View Rooms with 1 king-size bed or twin beds, sleeping maximum 3 adults or 2 adults and 1 child.

Half Board option: includes breakfast and dinner. Meals to be taken at Cafe TATU.

Kinabalu Seaview Rooms and Tanjung Seaview Rooms are slightly larger, offering 45 sq m and 47 sq m of living space with a private balcony facing South China Sea.

Kinabalu Club Rooms with either mountain or sea views are available and include access to the Club Lounge and the following benefits:

  • Personalised escort to the Kinabalu Club, a Kinabalu Club Purser in attendance from 7:00am-11:00pm
  • Welcome refreshments upon check in
  • Complimentary pressing of one suit upon arrival
  • Complimentary buffet breakfast from 6:30am-11:00am
  • Complimentary coffee/tea and juice of the day throughout the day
  • Complimentary cocktail hours: Family time from 4:30pm-6:30pm. Adults only (age 16 years and above) from 6:30pm-8:30pm
  • Express (4-hour) laundry service at regular rates
  • 1-hour pressing at normal rate

Tanjung Executive Suites are also available. All rooms types with 1 king-size bed or twin beds beds, sleeping maximum 3 adults or 2 adults and 1 child.

Café TATU (Asian and Western cuisine). Shang Palace Restaurant (Chinese cuisine). Coco-Joe's Bar & Grill (Asian and Continental cuisine). Sunset Bar. Borneo Lounge & Bar. Swimming pool and water play area. Health club, steam room, CHI, The Spa*. STAR Marina offering outdoor enthusiasts a choice of motorised* and non-motorised* water activities. Shopping arcade. Babysitting* (on request). Laundry service*. 24-hour room service*.

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

Please note: The Royal Malaysian Customs Department have introduced a Tourism Tax on accommodation across the country. A flat fee of RM10, approximately $2.34, will be taxed per room per night on all types of hotels and accommodation options. This tax is solely for foreign tourists and they will be liable to pay directly to the hotel upon check-in.

Top reasons why children love staying at Shangri-La's Tanjung Aru Resort & Spa:

”Children Come First” Check-in Policy
Greeted with a warm welcome by the resort’s guest relations officer, children are given priority check in and are addressed by their first names. A special children’s welcome drink is served followed by a complimentary children’s welcome pack including colouring book, crayons and juice.

Priority Breakfast Corner
Children can forget about doing the breakfast hustle with grown-ups! The children’s breakfast corner at Shangri-La’s Tanjung Aru Resort & Spa takes precedence with child-friendly dining is complemented by a healthy spread of “wake-me-up” cereal options, pastries, yogurt, milk and juices.

Children Eat Free!
Children below 5 years dine free when accompanying their parents to dine at Café TATU, open for all-day dining. Applicable for up to two children, the gastronomic buffet selection includes mains, bite-sized desserts and soft serve ice cream machine.

Cool Zone Kids Club
The largest childcare and play centre in Malaysia offers daily activities for children between 5-12 years old. The facility has a computer and TV room, Internet access, PlayStations and a separate section for toddlers. Activities are led by the resort’s recreation team with hands-on guided classes and include hat, garland and bead making, scavenger hunts, pastry biscuit making and coconut craft.

* Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (2404)
  • Very good (1220)
  • Average (401)
  • Poor (146)
  • Terrible (106)
Image of the Tripadvisor rating Like being in Shangri-La

Nov 16, 2019 ojitos_negros2010 Montreal, Canada

Our stay was so memorable we can't think of visiting Malaysia next time without staying at the STAR as it is known by locals. Even if you're not romantic this resort will make one of you. Every area at the resort is beautifully designed and decorated we felt relaxed and renewed without even realizing it. We didn't want to leave the resort. It… Read more
Our stay was so memorable we can't think of visiting Malaysia next time without staying at the STAR as it is known by locals. Even if you're not romantic this resort will make one of you. Every area at the resort is beautifully designed and decorated we felt relaxed and renewed without even realizing it. We didn't want to leave the resort. It was great we booked the room with the balcony facing the sea. What a view~ Their bath products smelled like paradise. And this is the first place where the clothline is placed diagonally so you don't have water dripping but into the bath. It makes sense! We could hear people talking in the hallway as they walked by but luckily it was quiet at night. Usually don't expect much from hotel food, but was impressed with their breakfast buffet, especially their Malaysian curries which were excellent. Also loved the grilled foods offered by the bar. Really good satays. Another reason for our stay here was to watch the so talked sunset. To enjoy it a bit more quietly head to the Sunset bar early. To get front seats you must pay extra of course but includes a glass of champagne. The tlless expensive tables are to the side so you have to stand up to see the sunset, must have at least one drink. But the view is still amazing from the walkway near the gazebo. The cultural show with the fire was an experience. Well worth it. Buffet was very good as expected. Terima kasih for having made our stay unbelievable. Read less
Image of the Tripadvisor rating Nice Hotel

Nov 13, 2019 akakiffa

We stayed in the tanjung wing and checked in quick and easy..1st impressions on the room weren't good and it felt very dated and tired.loose tiles on bath panel grout missing and very poor siliconing all around..i should say i am a wall and floor tiler so i do tend too notice these things more than others,there were marks on the walls and the… Read more
We stayed in the tanjung wing and checked in quick and easy..1st impressions on the room weren't good and it felt very dated and tired.loose tiles on bath panel grout missing and very poor siliconing all around..i should say i am a wall and floor tiler so i do tend too notice these things more than others,there were marks on the walls and the carpets had some staining.although this may sound bad it wasn't anything to really complain about..the room was clean and bed was extremely comfortable..we had mountain view which was stunning in the morning, watching the sun rise over mt Kinabula. Others here had us concerned about the breakfast situation but it was fine..staff asked where we'd like to sit and guided us to a table..we sat in the outside room..inside was busy..outside not so. The food was fantastic,everything you could wish for infact you'd struggle to want for something they didn't have. Our breakfast was included in the price sadly dinner was not and after eating at the hotel for the 1st night we decided to eat out for the rest of our stay as the prices in the hotel we're ridiculous when you can eat out for a 5th of the price..we ate mostly at Lucy's kitchen(10 min walk from lobby) three of us had 3 course meals with drinks for around £30.the hotel was £170 without drinks! Admittedly Lucy's kitchen has more of a cafe feel but its a good spot for the sunsets and food was good.yes the hotel was better but doesn't justify the ridiculous pricing.£8.60 for a 300ml can of tiger beer when its about around £2 down the road, makes the walk worth while.we did take a grab taxi to sunnys supermarket beforehand to stock the mini bar which i estimate saved us over £150 on drinks. That being said the hotel was great and we enjoyed our stay very much,the staff were very friendly and helpful. Read less
Image of the Tripadvisor rating Would have been a fantastic stay if there was not noisy building work

Nov 12, 2019 Jonathan M

The stay at this hotel should have been fantastic, however when we stayed, there was noisy building work being undertaken at the hotel which meant we could not enjoy the balcony on our rooms (we had 2 rooms) or enjoy what should have been a peaceful location. Each day the drilling and banging lasted all day. We were not advised prior to our stay… Read more
The stay at this hotel should have been fantastic, however when we stayed, there was noisy building work being undertaken at the hotel which meant we could not enjoy the balcony on our rooms (we had 2 rooms) or enjoy what should have been a peaceful location. Each day the drilling and banging lasted all day. We were not advised prior to our stay there would be building work, and as far as I am aware, we still paid a full price for the accommodation, despite having a sub-standard product. Read less
Image of the Tripadvisor rating Amazing hotel with the family

Nov 9, 2019 libero7 London

Split our time as a family between the Rasa Ria and the Tanjung Aru. Slightly preferred the Tanjung Aru. Our suite was absolutely awesome. Breathtaking views, lovely bathrooms, huge terrace - one of the best rooms I’ve ever stayed in. Pool was brilliant with various different sections including an infinity pool plus an area with 3 waterslides… Read more
Split our time as a family between the Rasa Ria and the Tanjung Aru. Slightly preferred the Tanjung Aru. Our suite was absolutely awesome. Breathtaking views, lovely bathrooms, huge terrace - one of the best rooms I’ve ever stayed in. Pool was brilliant with various different sections including an infinity pool plus an area with 3 waterslides which the kids adored. Staff were amazingly friendly, food in the burger restaurant was tasty though overall food (and definitely breakfast) was much better at the Rasa Ria. We did the buffet one night and wished we hadn’t - food was ok but atmosphere was that of a slightly miserable canteen. By contrast the lovely bar lounge was great and the live singers were fantastic. For me the best thing about the hotel was the location. Near to KK but still secluded but best of all has its own marina so we twice got fast boats out to the islands nearby. Mamutik in particular was just wonderful. Really well priced and loads of activities available. A truly sublime stay. Read less
Image of the Tripadvisor rating Perfect place to finish a holiday

Nov 7, 2019 NancyS107 Longreach

We thoroughly enjoyed our week at the resort. The rooms are extremely clean and beds very comfortable. The staff are exceptional, every staff member we passed acknowledged our presence in a warm friendly way. I have never received such friendliness and warmth on a such a continual basis. We upgraded so we could use the Horizon Lounge amenities… Read more
We thoroughly enjoyed our week at the resort. The rooms are extremely clean and beds very comfortable. The staff are exceptional, every staff member we passed acknowledged our presence in a warm friendly way. I have never received such friendliness and warmth on a such a continual basis. We upgraded so we could use the Horizon Lounge amenities including breakfast, afternoon tea and drinks and finger food from 5:00pm to 8:00pm. I would suggest doing this as the only negative about the resort is the extremely high meal prices. Food is very, very expensive which is a shame but unfortunately there are no nearby eating establishment although you can get a taxi reasonably priced to go into town. Read less