Shangri-La's Tanjung Aru Resort

Kota Kinabalu, Borneo

The hotel

In a stunning location, close to inviting beaches and with views of either sparkling coral islands or Mount Kinabalu, the third highest mountain in South East Asia, this is a gorgeous tropical retreat, perfect for those who want to get away from it all but still enjoy the culturally-rich city life. It is also home to CHI, The Spa, a luxurious private spa with a variety of fantastic treatments based on traditional Asian healing philosophies. After treating yourself to a spot of pampering, why not relax by the poolside or head down to the beach to splash in the warm, turquoise waters and maybe try your hand at one of the many exciting water sports at the fabulous purpose built STAR Marina. At night, there’s a choice of restaurants serving a range of contemporary Asian favourites to a one-of-a-kind dining experience at Coco-Joe's Bar & Grill, al fresco dining on private dining platform overlooking the South China Sea.

Amenities

  • Bar
  • Spa
  • Babysitting service
  • Room Service
  • Safety Deposit Box
  • Wheelchair access
  • Laundry Service
  • Internet Access
  • Beachfront location
  • Tennis
  • Bicycle Rental
  • Water Skiing

Where is it

Set in 25 acres of landscaped gardens, overlooking a stretch of white sandy beach, 10 minutes from the centre of Kota Kinabalu. Private transfer time from Kota Kinabalu International Airport: 10 minutes.

Hotel information

492 beautifully appointed rooms in Tanjung Wing or Kinabalu Wing. All with balcony/terrace, air-conditioning, satellite TV, Internet access, telephone, tea/coffee maker, mini-bar*, safe, iron and board, hairdryer, bathrobes and slippers. Mountain View Rooms with 1 king-size bed or twin beds, sleeping maximum 3 adults or 2 adults and 1 child.

Half Board option: includes breakfast and dinner. Meals to be taken at Cafe TATU.

Kinabalu Seaview Rooms and Tanjung Seaview Rooms are slightly larger, offering 45 sq m and 47 sq m of living space with a private balcony facing South China Sea.

Kinabalu Club Rooms with either mountain or sea views are available and include access to the Club Lounge and the following benefits:

  • Personalised escort to the Kinabalu Club, a Kinabalu Club Purser in attendance from 7:00am-11:00pm
  • Welcome refreshments upon check in
  • Complimentary pressing of one suit upon arrival
  • Complimentary buffet breakfast from 6:30am-11:00am
  • Complimentary coffee/tea and juice of the day throughout the day
  • Complimentary cocktail hours: Family time from 4:30pm-6:30pm. Adults only (age 16 years and above) from 6:30pm-8:30pm
  • Express (4-hour) laundry service at regular rates
  • 1-hour pressing at normal rate

Tanjung Executive Suites are also available. All rooms types with 1 king-size bed or twin beds beds, sleeping maximum 3 adults or 2 adults and 1 child.

Café TATU (Asian and Western cuisine). Shang Palace Restaurant (Chinese cuisine). Coco-Joe's Bar & Grill (Asian and Continental cuisine). Sunset Bar. Borneo Lounge & Bar. Swimming pool and water play area. Health club, steam room, CHI, The Spa*. STAR Marina offering outdoor enthusiasts a choice of motorised* and non-motorised* water activities. Shopping arcade. Babysitting* (on request). Laundry service*. 24-hour room service*.

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

Please note: The Royal Malaysian Customs Department have introduced a Tourism Tax on accommodation across the country. A flat fee of RM10, approximately $2.34, will be taxed per room per night on all types of hotels and accommodation options. This tax is solely for foreign tourists and they will be liable to pay directly to the hotel upon check-in.

Top reasons why children love staying at Shangri-La's Tanjung Aru Resort & Spa:

”Children Come First” Check-in Policy
Greeted with a warm welcome by the resort’s guest relations officer, children are given priority check in and are addressed by their first names. A special children’s welcome drink is served followed by a complimentary children’s welcome pack including colouring book, crayons and juice.

Priority Breakfast Corner
Children can forget about doing the breakfast hustle with grown-ups! The children’s breakfast corner at Shangri-La’s Tanjung Aru Resort & Spa takes precedence with child-friendly dining is complemented by a healthy spread of “wake-me-up” cereal options, pastries, yogurt, milk and juices.

Children Eat Free!
Children below 5 years dine free when accompanying their parents to dine at Café TATU, open for all-day dining. Applicable for up to two children, the gastronomic buffet selection includes mains, bite-sized desserts and soft serve ice cream machine.

Cool Zone Kids Club
The largest childcare and play centre in Malaysia offers daily activities for children between 5-12 years old. The facility has a computer and TV room, Internet access, PlayStations and a separate section for toddlers. Activities are led by the resort’s recreation team with hands-on guided classes and include hat, garland and bead making, scavenger hunts, pastry biscuit making and coconut craft.

* Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (2423)
  • Very good (1223)
  • Average (403)
  • Poor (146)
  • Terrible (106)
Image of the Tripadvisor rating No Shangri-La at all!

Jan 22, 2020 ThomasBo Hanoi, Vietnam

What a disappointment to come back to Shangri-La after 15 years. The hotel is obviously well worn these days, but what is worse is the food. Now you get mediocre dishes in a cafeteria style restaurant with furniture that should have been replaced a long time ago. A bummer. However, the sea view is still great with the beautiful sound of waves and… Read more
What a disappointment to come back to Shangri-La after 15 years. The hotel is obviously well worn these days, but what is worse is the food. Now you get mediocre dishes in a cafeteria style restaurant with furniture that should have been replaced a long time ago. A bummer. However, the sea view is still great with the beautiful sound of waves and wind. Read less
Image of the Tripadvisor rating Amazing hotel: excellent facilities and people

Jan 22, 2020 welshtrav Cardiff, United Kingdom

Stayed for 6 nights at the end of January. Although we had not booked a transfer we were met at the airport by a Shangri- la representative and were assisted in getting a taxi, a great start. On arrival we were met and escorted to our suite on the 7th floor of the Kinabalu wing. The check in formalities were completed swiftly. The room was… Read more
Stayed for 6 nights at the end of January. Although we had not booked a transfer we were met at the airport by a Shangri- la representative and were assisted in getting a taxi, a great start. On arrival we were met and escorted to our suite on the 7th floor of the Kinabalu wing. The check in formalities were completed swiftly. The room was outstanding in its presentation, facilities and the most beautiful views. We had access to the Horizon Club where we met a Kevin the manager who was charming and his team. It was great to see Johnny again after a gap of nearly 10 years. Everyone in the lounge went the extra mile to provide faultless service whether it was breakfast or evening cocktails the service and quality of food and drink was very high, despite some very busy periods. We had a room service meal once which was delivered on time and was again high quality. The Borneo Lounge offered a relaxing place to unwind with a light snack and drinks accompanied by a great band playing easy going music and the sunset bar offered a great vantage point for sea views and that magical sunset. The pools are huge and the water temperature was always comfortable, there is a segregated adults only area which is strictly enforced. But the is plenty of space for the kids with water slides and ample entertainment provided. This is a great family hotel and can be busy but the team takes it in its stride and copes effortlessly. We would highly recommend it. Read less
Image of the Tripadvisor rating Great location; excellent service & overall good place.

Jan 17, 2020 AaronBrooker Sydney, Australia

Beautiful grounds, comfortable & excellent service. We stayed here in Jan 2020 on a family holiday. Tours etc were very accessible. The pool & surrounding activities kept the kids entertained. Overall a good stay.
Image of the Tripadvisor rating Great resort in a beautiful location and excellent service

Jan 13, 2020 Alok C Melbourne, Australia

We spent over a week in this resort recently and had one of the most relaxing and enjoyable breaks. The service and staff in all parts of the resort, from restaurants, to sunset bar, to shops, tour operators, were excellent. One of the few places where we never felt that they were trying sell us the most expensive option. In fact, they would… Read more
We spent over a week in this resort recently and had one of the most relaxing and enjoyable breaks. The service and staff in all parts of the resort, from restaurants, to sunset bar, to shops, tour operators, were excellent. One of the few places where we never felt that they were trying sell us the most expensive option. In fact, they would advise us of things to do and things to avoid based on our needs regardless of what the cost was. Very friendly and helpful. Our room was very well located with views of the South China Sea and removed from the main kids area which made it all the better. Food in all three restaurants was very good. Read less
Image of the Tripadvisor rating Disappointed

Jan 10, 2020 Travair Bath, United Kingdom

We had stayed at this hotel before and in Dec 18 we had such a wonderful time we decided to come back again the following year. However, we were very disappointed and will not be returning. We stayed 8 nights. We did not receive a welcome at the door when we arrived. At the Horizon Lounge we waited for check in and that was fine. It was good to… Read more
We had stayed at this hotel before and in Dec 18 we had such a wonderful time we decided to come back again the following year. However, we were very disappointed and will not be returning. We stayed 8 nights. We did not receive a welcome at the door when we arrived. At the Horizon Lounge we waited for check in and that was fine. It was good to see some familiar faces and the welcome from Rozzell was great. When we got to our room, Horizon Seaview, although it had been refurbished and was elegant and clean, it was not what we had hoped for. There was hardly any room for two cases. There was one wardrobe with very little space as it also contained a large safe. It also opened onto the bed. The bed was lovely but larger than usual. The carpet was new but was more like a very large rug with a lot of bare floor. The entrance to the bathroom was narrow due to the very large bath surround and extra large shower room. Although the bathroom had been retiled to perfection, the shower bar was very loose on the wall, the shower hose was not flexible so that the shower head either faced the wall or the shower door. There was hardly any space by the sink. The hairdryer was in a drawer under the sink. Totally impractical. No thought had gone into this. The hairdryer itself was wired into the drawer, you had to keep your finger pressed on the button to get it to work, it had no nozzle and it was old, faded and dated rubbish. We had no welcome amenities whatsoever, not even fruit. We had advised the three we required before we came. We were also celebrating our 20th wedding anniversary but this wasn't acknowledged either. When we went to the Lounge for afternoon tea, we advised them of this, but later we had only one of the three amenities and rose petals on the bed in a heart shape and a small cake. This was nice, but having to tell them, it didn't feel the same. We still had to chase up the rest of the amenities we were missing. GC Jade membership didn't seem to count for much here. The view from the balcony was of the Putting Green and a very partial Seaview. There were workmen up an hydrolic crane on a lorry on the far side of the apartments and also sitting under the tree in front of us. We could see that they were working their way round the building towards the rooms on our side. We made some of our feelings known to Kevin, Horizon Club Manager, while we were there and he very kindly found us another room in the Kinabalu Wing. It was an old style room, but on the 7th floor with a wonderful Seaview. There was plenty of room, plenty of hanging space, carpeted floor and there was plenty of room in the bathroom. The shower worked perfectly. We had someone repair the shaving mirror which was hanging off the wall, but other than that, it was great. A decent plug in hairdryer with nozzle in the desk drawer. Afternoon tea was a disgrace. Dried up white or brown bread sandwiches with the merest scraping of what was apparently coconut jam. There was one tray of carrot cake which went so fast that it ran out and was replaced with plain sponge squares. We didn't bother after the first day. It was an insult. The breakfast was OK, the ordered food was very good, but the other food was hit and miss. The worst thing we witnessed were unsupervised children using their fingers to pick up food and one child playing with the toaster, taking every piece of bread from the basket with his hands, ramming in the toaster and piling it all up whether toasted or not on the bread board. We saw another with fingers in the chocolate spread. The evening canapés were poor to start with but improved during our stay. The main problem was plates running out and the food. We were annoyed on our first night that someone came over to us while we were getting food and said we had to sign something they had forgotten at check in. We said we would come to the desk when we had finished, but we were further interrupted whilst sitting down eating by the same person who thrust a piece of paper in front of us and forced us to sign. This was extremely unprofessional and we were very insulted. As for the Horizon Club Lounge itself, it comes nowhere near the experience of when it was in the Kinabalu Wing. It is next to the very busy Tanjung Wing main Lobby, so it's extremely busy outside. The Lounge has been very nicely decorated with good tables and chairs but beneath this it is very poor indeed. The ceiling leaks badly when it rains and looks like a patched up ships hull. There is mold when the rain has come in. It is awful. Outside, the covered seating is fine, but there is a large proportion which is open to the elements, has ruined furniture which no one will use and therefore is wasted space. The food area needs a complete rethink. It is far too cramped. The main fridge next to the kitchen door is absurd. Everyone converges there in the morning and especially in the evening. With the fridge door open, it blocks the kitchen entrance. In the morning you cannot reach yoghurt, fruit or muesli without spilling it. There are no small plates, so people tend to take too much and either leave it or leave none for other people. Some of the cutlery was dirty. Plates regularly ran out. You can't make your own tea and coffee during the day. The kids area was a good idea but they still ran around in the Lounge and were constantly opening and closing the small door. The TV room was nice but small and underused. There were far too many people, so the service was not exclusive and was rushed. The staff do their very best for you but haven't time. Too many rooms for the size of the Lounge. One day we came for evening canapés and we're confronted by someone with a clipboard taking room numbers. We were told the Lounge was full, so we're told to wait with many others and herded like cattle. It was a total shambles. Then we were told we could go to the Borneo Lounge, nowhere near the food etc. Then we were found a table but the floor surrounding it was covered in food like some fast food restaurant because no one had time to clear it up. We sat on a table with someone with a pram next to us. It was one of the worst experiences of our holiday. The gym was very good but the pool was full of people in life jackets and snorkelling gear who had no manners and crashed into us so swimming was difficult. A lot of people brought their kids into the adult pool which wasn't properly policed. The pool depth in the adult pool is only 1/3 suitable for those who don't like deeper water and most were in the area up to 1.6m, so very crowded. Nothing exclusive about this pool. Not enough sun beds for everyone. It is a great pity that the Horizon Club has gone down hill. The staff we know and others we didn't were all fantastic. Rozell and Farah who were wonderful to us, Norman, Rais, Johnny, Ling Ling, Joanne and many others all give great service. Our thanks to Kevin who was a pleasure to talk to and kindly moved us to a better room. Linda was excellent and did our self check in with our airline and printed boarding cards for us: thank you so much. We appreciate that there were aspects about the Horizon Club building which were beyond the control of the staff, so to this end, we will write to head office to express our opinion. Sadly, we are unlikely to return. Read less