Shangri-La's Tanjung Aru Resort

Kota Kinabalu, Borneo

The hotel

In a stunning location, close to inviting beaches and with views of either sparkling coral islands or Mount Kinabalu, the third highest mountain in South East Asia, this is a gorgeous tropical retreat, perfect for those who want to get away from it all but still enjoy the culturally-rich city life. It is also home to CHI, The Spa, a luxurious private spa with a variety of fantastic treatments based on traditional Asian healing philosophies. After treating yourself to a spot of pampering, why not relax by the poolside or head down to the beach to splash in the warm, turquoise waters and maybe try your hand at one of the many exciting water sports at the fabulous purpose built STAR Marina. At night, there’s a choice of restaurants serving a range of contemporary Asian favourites to a one-of-a-kind dining experience at Coco-Joe's Bar & Grill, al fresco dining on private dining platform overlooking the South China Sea.

Amenities

  • Bar
  • Spa
  • Babysitting service
  • Room Service
  • Safety Deposit Box
  • Wheelchair access
  • Laundry Service
  • Internet Access
  • Beachfront location
  • Tennis
  • Bicycle Rental
  • Water Skiing

Where is it

Set in 25 acres of landscaped gardens, overlooking a stretch of white sandy beach, 10 minutes from the centre of Kota Kinabalu. Private transfer time from Kota Kinabalu International Airport: 10 minutes.

Hotel information

492 beautifully appointed rooms in Tanjung Wing or Kinabalu Wing. All with balcony/terrace, air-conditioning, satellite TV, Internet access, telephone, tea/coffee maker, mini-bar*, safe, iron and board, hairdryer, bathrobes and slippers. Mountain View Rooms with 1 king-size bed or twin beds, sleeping maximum 3 adults or 2 adults and 1 child.

Half Board option: includes breakfast and dinner. Meals to be taken at Cafe TATU.

Kinabalu Seaview Rooms and Tanjung Seaview Rooms are slightly larger, offering 45 sq m and 47 sq m of living space with a private balcony facing South China Sea.

Kinabalu Club Rooms with either mountain or sea views are available and include access to the Club Lounge and the following benefits:

  • Personalised escort to the Kinabalu Club, a Kinabalu Club Purser in attendance from 7:00am-11:00pm
  • Welcome refreshments upon check in
  • Complimentary pressing of one suit upon arrival
  • Complimentary buffet breakfast from 6:30am-11:00am
  • Complimentary coffee/tea and juice of the day throughout the day
  • Complimentary cocktail hours: Family time from 4:30pm-6:30pm. Adults only (age 16 years and above) from 6:30pm-8:30pm
  • Express (4-hour) laundry service at regular rates
  • 1-hour pressing at normal rate

Tanjung Executive Suites are also available. All rooms types with 1 king-size bed or twin beds beds, sleeping maximum 3 adults or 2 adults and 1 child.

Café TATU (Asian and Western cuisine). Shang Palace Restaurant (Chinese cuisine). Coco-Joe's Bar & Grill (Asian and Continental cuisine). Sunset Bar. Borneo Lounge & Bar. Swimming pool and water play area. Health club, steam room, CHI, The Spa*. STAR Marina offering outdoor enthusiasts a choice of motorised* and non-motorised* water activities. Shopping arcade. Babysitting* (on request). Laundry service*. 24-hour room service*.

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

Please note: The Royal Malaysian Customs Department have introduced a Tourism Tax on accommodation across the country. A flat fee of RM10, approximately $2.34, will be taxed per room per night on all types of hotels and accommodation options. This tax is solely for foreign tourists and they will be liable to pay directly to the hotel upon check-in.

Top reasons why children love staying at Shangri-La's Tanjung Aru Resort & Spa:

”Children Come First” Check-in Policy
Greeted with a warm welcome by the resort’s guest relations officer, children are given priority check in and are addressed by their first names. A special children’s welcome drink is served followed by a complimentary children’s welcome pack including colouring book, crayons and juice.

Priority Breakfast Corner
Children can forget about doing the breakfast hustle with grown-ups! The children’s breakfast corner at Shangri-La’s Tanjung Aru Resort & Spa takes precedence with child-friendly dining is complemented by a healthy spread of “wake-me-up” cereal options, pastries, yogurt, milk and juices.

Children Eat Free!
Children below 5 years dine free when accompanying their parents to dine at Café TATU, open for all-day dining. Applicable for up to two children, the gastronomic buffet selection includes mains, bite-sized desserts and soft serve ice cream machine.

Cool Zone Kids Club
The largest childcare and play centre in Malaysia offers daily activities for children between 5-12 years old. The facility has a computer and TV room, Internet access, PlayStations and a separate section for toddlers. Activities are led by the resort’s recreation team with hands-on guided classes and include hat, garland and bead making, scavenger hunts, pastry biscuit making and coconut craft.

* Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (2351)
  • Very good (1193)
  • Average (394)
  • Poor (142)
  • Terrible (103)
Image of the Tripadvisor rating Jo Sunner

May 18, 2019 jo s

We stopped here for 7 days. It was an excellent experience. We had a sea view room. 9221. The attention to detail was first class. It was clear to us that the 5 star rating is well deserved by this hotel. We were met on arrival by an extremely professional young lady Charlotte. She ran though all our booking and took time in finding our needs… Read more
We stopped here for 7 days. It was an excellent experience. We had a sea view room. 9221. The attention to detail was first class. It was clear to us that the 5 star rating is well deserved by this hotel. We were met on arrival by an extremely professional young lady Charlotte. She ran though all our booking and took time in finding our needs during our stay. She was excellent. We would highly recommend her. Clearly an asset to this hotel. During the week we spent evenings in the Borneo Bar and were looked after by Kelly. A lovely lady who we found to be very natural, intuitive and helpful. What a joy she is!! Her ability to help was palpable. Wonderful honest and genuine person. I would highly recommend her. On departure we were assisted by yuanna who went through our experiences whilst at the hotel. She offered to assist us with our ongoing flights and we feel she wanted to make our departure as gentle as possible. We will definitely go back to this hotel. Read less
Image of the Tripadvisor rating Awesome Hotel

May 13, 2019 anand_satya Singapore, Singapore

I stayed for two nights in this great hotel. Staffs are very friendly and very help. The facilities in the hotel is something you need to applaud. Unique features they their own jetty. For a dinner cruise on the North Borneo cruise, we boarded from this hotels own jetty. The swimming pool in this hotel is again something you need applaud. They had… Read more
I stayed for two nights in this great hotel. Staffs are very friendly and very help. The facilities in the hotel is something you need to applaud. Unique features they their own jetty. For a dinner cruise on the North Borneo cruise, we boarded from this hotels own jetty. The swimming pool in this hotel is again something you need applaud. They had water slides for kids separated from the main pool. They had kids pool. They had water splash for kids in this pool. Breakfast had a huge selection. Rooms were spacious,clean, quiet. I recommend this place for a fun packed place to spend with family and friends. Don’t be put down that it’s away from city. By grab it’s RM 8 to city center and ride is only 10 mins. This is very close to airport but don’t worry you will not be disturbed by the airplanes noise. Read less
Image of the Tripadvisor rating Semangat Burung semasa sarapan, Spirit bird during breakfast.

May 12, 2019 David N United Kingdom

I have delayed writing this as it was difficult to say something with out repeating my previous posts. We were politely collected from the KKIA arrivals foyer shown to the super cool mini van our driver dragged the cases and carefully placed our bags into position we were issued with cold water, shown the charging points, seatbelts and cold towels… Read more
I have delayed writing this as it was difficult to say something with out repeating my previous posts. We were politely collected from the KKIA arrivals foyer shown to the super cool mini van our driver dragged the cases and carefully placed our bags into position we were issued with cold water, shown the charging points, seatbelts and cold towels aaah. He then politely ask if he could drive us to the Tanjung Aru. A short ten minutes later, well ten minutes is ten minutes but it seemed less we pulled up at the resorts steps we were welcomed again by a large group of cheering staff and a cultural display ending with a spear to my neck, didn't even flinch, clapping cheering and gongs being played. It was an impressive rock star arrival again. I can't sing and don't play the guitar. Escorted to our requested room with the stunning mountain views and super bright alarm clock sunshine at 0600hrs. "Please sign here to say you have arrived. There is no need for payments Mr David." That was it we had some pictures taken and then we were alone, together. Everything was there, welcome flowers, fruit, cake, cold drinks and lots of sunshine with a view. We wandered around the resort and quickly met many staff we knew. Lots of pictures then a rest in the kabana for a meal and some cold ones. We had days out and wandered around KK on foot as usual but the welcome back each time was nice. I especially enjoyed re-meeting Mr Hilarious at the marina, such a happy funny man I loved his boat safety briefing "Safety briefing Mr David, I jump you jump." We had a very nice time and some superb experiences with the staff and the people of Sabah we topped up our sunshine deficit and our languages. There are various places to eat and enjoy the views and the sunset views. The beach was clean and combed and looked good in the photos, sadly there was a jellyfish warning and several Chinese were arguing with the life guards that they knew better and were promptly stung . There was a display with jellyfish in a small plastic carton I looked at it and still could not see the jellyfish within it. The life guard carefully pointed them out they were invisible. So, the lifeguard say's "No swimming in the sea" go and swim in the pool. Overall very pleasant stay, food and staff excellent, I didn't eat the staff. Visit again? YES. Read less
Image of the Tripadvisor rating Amazing resort

May 6, 2019 Globetrotter5389 Hong Kong, China

Amazing resort with great rooms. Slightly dated rooms, but still very nice. Good bathrooms. Fantastic facilities. The sunset bar is a must go. Highly recommend reservation or going right when it opens to secure the best table. Very good food and happy hour.
Image of the Tripadvisor rating Awesome Family Resort

May 2, 2019 jdoylefdoyle Rochester, New York

This resort is great for families with children in the 2-12 age range. We traveled with our grandchildren, ages 7, 6, and 2. Prior to our trip we had great e-mail exchanges with staff on questions and requests. Highly recommend using their transportation for airport transfer. Arrival was efficient. The pool is expansive and has defined areas.… Read more
This resort is great for families with children in the 2-12 age range. We traveled with our grandchildren, ages 7, 6, and 2. Prior to our trip we had great e-mail exchanges with staff on questions and requests. Highly recommend using their transportation for airport transfer. Arrival was efficient. The pool is expansive and has defined areas. The kids cool zone room is great! With children you probably won't leave the resort as you need transportation to go to town. We found Coco Joe's best met our needs, good variety of choices. Breakfast was ok, somewhat chaotic but doable. We were very impressed by the housekeeping, they continually insured that our room was in good order. We stayed in a Tanjung Wing Seaview Room (king) #323 and it was amazing - we requested it and they were able to accommodate. It is my understanding that the Tanjung Wing was renovated in 2017 and the Kinabalu Wing in 2007 - our son and daughter in law were in the Kinabalu wing (two rooms to accommodate the children), it was fine but not as nice as Tanjung Wing. One of the staff, Hilary Vinantius, provided service to us at both the Sunset Bar and Coco Joes' - he was absolutely amazing and clearly enjoyed taking care of his customers!!! Definitely a great resort for a family get away. Read less