The Peninsula Hong Kong

Hong Kong, Far East

The hotel

Once in a lifetime you stay somewhere truly exceptional. Where every detail’s polished to perfection – from the Tiffany tea plates to the fleet of Rolls Royces. That’s The Peninsula. Transporting you back to the glittering 1920s, Hong Kong’s oldest hotel still promises timeless traditions, from being welcomed by white-liveried ‘Peninsula Pages’ to taking afternoon tea in the lobby, where dainty finger sandwiches, pastries and scones are served to the delicate sounds of The Lobby Strings. They also transport you deep into local life, with The Peninsula Academy providing experiences from dim sum making to caviar courses, and from helicopter tours to pastry chef classes for children. And, after all the excitement, you can retreat to your luxury guest room, perhaps overlooking the harbour, in the heart of Tsim Sha Tsui.

Amenities

  • Bar
  • Fitness Centre/Gym
  • Internet Access
  • Laundry Service
  • Restaurant
  • Room Service
  • Spa
  • Swimming Pool

Where is it

Great location in the heart of Tsim Sha Tsui, making it ideally located for guests wanting to explore this urban area of Kowloon. Within walking distance to many attractions and landmarks. Transfer time from Hong Kong Airport: 45 minutes.

Hotel information

300 rooms including 54 suites. All with air-conditioning, audio visual centre featuring flatscreen Blu-ray 3D LED TV. iPod/iPad docking station, soundbar speaker system with sub-woofer, telephone, customised interactive digital bedside and desk tablets, complimentary WiFi access, tea/coffee-making facilities, mini-bar*, safe, bathrobes, slippers and hairdryer. Deluxe Rooms with city views, have 1 king-size bed or twin beds, sleeping maximum 3 adults (extra bed is available at an additional cost).

Deluxe Courtyard Rooms have 1 king-size bed or twin beds, sleeping maximum 3 adults (extra bed is available at an additional cost).

Grand Deluxe Kowloon View Rooms have 1 king-size bed or twin beds, sleeping maximum 3 adults (extra bed is available at an additional cost).

Superior Suites with forecourt or Kowloon City views, have 1 king-size bed or twin beds, sleeping maximum 3 adults (extra bed is available at an additional cost).

Deluxe Suites with forecourt views, have 1 king-size bed or twin beds, sleeping maximum 3 adults (extra bed is available at an additional cost).

7 restaurants; Spring Moon (Cantonese specialities; lunch and dinner), Gaddi's (French; lunch and dinner), Felix (Modern European; dinner), Chesa (Swiss favourites; lunch and dinner), The Verandah (Continental; all-day dining), The Lobby (International; all-day dining and afternoon tea), Imasa (Japanese; lunch and dinner). The Bar.

Salon De Ning lounge with with a live band and DJ. Roman-style swimming pool and sun terrace. The Peninsula Spa*. Fitness centre. The Peninsula Academy programme. The Peninsula Arcade (shopping destination with 80 luxury retail stores).

Complimentary WiFI. 24-hour room service*. Laundry/dry-cleaning service*.

* Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1833)
  • Very good (291)
  • Average (86)
  • Poor (35)
  • Terrible (33)
Image of the Tripadvisor rating Excellence Exceeded

Oct 25, 2021 Dizzytravels

After a late decision to change hotels due to lack of service provided. We opted for the Peninsula Hong Kong to spend our wedding weekend. What a fantastic choice it turned out to be. Excellence from the moment we checked in. We booked a room and after walking it we deemed it not suitable for such a special occasion. We promptly visited the… Read more
After a late decision to change hotels due to lack of service provided. We opted for the Peninsula Hong Kong to spend our wedding weekend. What a fantastic choice it turned out to be. Excellence from the moment we checked in. We booked a room and after walking it we deemed it not suitable for such a special occasion. We promptly visited the front desk and asked if we could upgrade our room. At this point I was just ‘Wowed’, after waiting a couple of minutes we were offered a complimentary upgrade to a suite. The hotel acknowledged the special occasion. This is where the previous hotel fell incredibly short. Weddings are stressful in general however the team at the peninsula allowed us to decompress abs enjoy our new status as newly weds. Attention to detail, and the overall ambiance was perfect. I can not thank the staff enough! Especially the team at the pool. The Peninsula Hong Kong an icon and it certainly lives up to its reputation. I am so happy it has formed part of a memorable weekend. Read less
Image of the Tripadvisor rating A disappointing stay

Oct 15, 2021 digesty

I booked staycation through the peninsula’s official website to celebrate my hubby’s birthday. This was our first stay in the peninsula and we both had high expectations for the stay. Unexpectedly, there was no birthday surprise at all and even the checkin staff would not say Happy Birthday to you. To compare, the ticketing staff in the Ocean… Read more
I booked staycation through the peninsula’s official website to celebrate my hubby’s birthday. This was our first stay in the peninsula and we both had high expectations for the stay. Unexpectedly, there was no birthday surprise at all and even the checkin staff would not say Happy Birthday to you. To compare, the ticketing staff in the Ocean Park are doing much better in the sense that they would say Happy Birthday to guests who are visiting their park on birthday. Another thing I did not feel good about was the request I made to the Lobby’s staff to write “Happy Birthday” on my hubby’s dessert serving plate. I expected it would be handwritten. However, what came eventually was simply a piece of chocolate badge with “happy birthday” printed on it. I quickly thought of the chained cake shops like Maxims or Aroma Bakery… Not to mention the so-so food in the Lobby (especially the salty stir fried noodles at breakfast), the overall experience in the Peninsula was not a pleasant one. It was robotic and full of disappointment. It did not worth staying on birthday. We are pretty sure that we will not come back again in near future. Read less
Image of the Tripadvisor rating Relaxing and unparalleled staycation

Oct 6, 2021 colecole Hong Kong, China

Peninsula offered a stay-in-style staycation package with deluxe room, breakfast and 1000 catering credit and 300 spa coupon. And it is in absolutely great value. The hotel itself is a classic building through of history and story. And the services were attentive and mindful. The room inside was upgraded to cater for modern needs such as… Read more
Peninsula offered a stay-in-style staycation package with deluxe room, breakfast and 1000 catering credit and 300 spa coupon. And it is in absolutely great value. The hotel itself is a classic building through of history and story. And the services were attentive and mindful. The room inside was upgraded to cater for modern needs such as wireless charger. Swimming pool view is stunning with backdrop of Victoria harbour skyline. It is indoor with warm water which able to accommodate weather conditions well. In addition, due to COVID, crowd control measures in place to ensure all clients able to enjoy pool. I was fortunate to get 2 sessions as it was not at full capacity. We tried the Lobby afternoon tea, Verandah Breakfast set, Chesa lunch. And tried the best ever french toast in town at Verandah. It is a trend to hv staycation in town. And I tried a couple of it. And not doubt it is one of the best. Strongly recommended. Read less
Image of the Tripadvisor rating Good Reputation comes with a reason!

Sep 30, 2021 460joannec

Thinking to stay at The Pen for a long while, and finally chose to do it on my BD month. My family got 2 rooms booked and we were lucky enough to stay at a higher floor (25/F), one of our rooms was allocated right in the middle of the hotel facing the harbour view, very nice. The staff has sent us a big Tiramisu cake as a welcome cake, just right… Read more
Thinking to stay at The Pen for a long while, and finally chose to do it on my BD month. My family got 2 rooms booked and we were lucky enough to stay at a higher floor (25/F), one of our rooms was allocated right in the middle of the hotel facing the harbour view, very nice. The staff has sent us a big Tiramisu cake as a welcome cake, just right for us as a tea treat, thank you so much! The hospitality that we had experienced from check-in, room tour & brief intro (not a big room but still in details) and the dining services were very professional and smooth.  We booked 2 time slots (one per day) for using the swimming pool. The indoor one is indeed aged but guess there's nothing much that the Pen can do with a historical building. They are trying to provide the best services around the hotel. My family and I had a dinner at the Verandah, very nice table with limited food selection (compared to other buffet) but good quality ingredients. I thought they do have macaron on the dessert station but too bad couldn't find any. The next morning, we enjoyed a relaxed breakfast at the Lobby where I like the quiet time in the morning more. If possible, go there for breakfast, the staff did suggest us to go other outlet for breakfast but good that I didn't change my mind. We then had a delicious Chinese cuisine for lunch at the Spring Moon, the F&B staff were very attentive to details. We felt it was a great arrangement trying all three F&B outlets during our short day. Be well prepared, book your table(s) with the room reservation centre who helped with my bookings, made my stay easier. I can't find reviews abt the Pen lately, guess people kind of 'forget' this special old hotel. So I would like to share mine and hope other locals get to know this more. If you are looking for a place to go, here you go. You will get to experience the good service from a brand with legendary reputation. Give them and yourself a chance! Read less
Image of the Tripadvisor rating Terrible lobby staff

Sep 25, 2021 Quaid_Earl

Incredibly disappointing and amateurish service and check in process. Queue forms immediately at check in, horrendous attitude by staff taking down information at check in. Alex at check in arrogantly tells us to go explore the hotel, leaves multiple guests including us infuriated. Would give lower than a 1/5 if possible. If this supposed grand… Read more
Incredibly disappointing and amateurish service and check in process. Queue forms immediately at check in, horrendous attitude by staff taking down information at check in. Alex at check in arrogantly tells us to go explore the hotel, leaves multiple guests including us infuriated. Would give lower than a 1/5 if possible. If this supposed grand dame of hotels can’t even get its check in process running efficiently, it challenges the imagination on what it actually can do well. Read less