City Garden Hotel

Hong Kong, Asia and Far East

Yue Restaurant
City Room
Garden Café
Satay Inn
City Room
Deluxe Room
Yue Restaurant
City Room
Garden Café
Satay Inn
City Room
Deluxe Room

The hotel

Situated just outside the popular shopping district of Causeway Bay, City Garden Hotel is a modern and spacious hotel just a few minutes’ walk from the Fortress Hill MTR station. Being in close proximity to the heart of Hong Kong, City Garden Hotel is ideal for both business and leisure travellers. Overall, the hotel is a great base for exploring Hong Kong and Kowloon. Guests can enjoy a smoke-free environment, complimentary WiFi and an outdoor swimming pool.

Amenities

  • Bar
  • Swimming Pool
  • No Smoking
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Internet Access
  • Close to City Centre
  • Restaurant

Where is it

In the vibrant North Point district, at the edge of Causeway Bay. A 5-minute walk from Mass Transit Railway (MTR) Fortress Hill Station. Transfer time from Hong Kong Airport: 45 minutes.

Hotel information

609 rooms. All with air-conditioning, satellite TV, complimentary WiFi, tea/coffee maker, safe and hairdryer. Deluxe Rooms with 1 double bed or 2 twin beds, sleeping maximum 3 adults or 2 adults and 1 child.

City Rooms are on the upper floors, sleeping maximum 2 adults and 1 child.

City Suites are also available.

YUÈ Restaurant (classic Cantonese cuisine), Garden Café (International buffet and à la carte), Satay Inn (authentic Singaporean cuisine). Outdoor heated swimming pool and Jacuzzi (seasonal). 24-hour fitness centre. Complimentary shuttle to Taikoo Place and Cityplaza. Complimentary WiFi available.

* Denotes local charge.

Please note: the hotel operates a non-smoking policy.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (559)
  • Very good (1017)
  • Average (292)
  • Poor (59)
  • Terrible (41)
Image of the Tripadvisor rating Good

Mar 24, 2020 winding852

the room is good and clean, adequate tv and movie program for your selection, the bed is good. The room price is fair. No bottle water for green environment and you can fill cold water from the machine at corridor outside the room.
Image of the Tripadvisor rating Harrison

Mar 1, 2020 A619OCianh Oamaru, New Zealand

Initially not happy with room, due shower over bath. (back problems) was immediately taken to view another room and bellboy also moved our bags again. We ate in the restaurant because it was clean and care Was taken due to corronovirus precautions. The food. We had was good and the service was excellent, the staff gave us v good service, don't… Read more
Initially not happy with room, due shower over bath. (back problems) was immediately taken to view another room and bellboy also moved our bags again. We ate in the restaurant because it was clean and care Was taken due to corronovirus precautions. The food. We had was good and the service was excellent, the staff gave us v good service, don't confuse professionalism with rudeness. The staff worked very hard to please people. Due to the virus, the pool was closed and the buffet breakfast was replaced by waitress/waiter service. I think this was sensible. Everyone was temperature checked as they came into hotel. We felt very well looked after in the current environment. Read less
Image of the Tripadvisor rating cold service and poor food quality

Feb 24, 2020 Andrew M

Arrived at the Garden Cafe for lunch and was not greeted with a smile. The restaurant was empty, so this should have been a warning signal. I ordered the soup of the day and a spaghetti carbonara. The soup was like dish water and had no taste or seasoning. The spaghetti was dry and hard. Obviously there was no passion from the chefs. The spaghetti… Read more
Arrived at the Garden Cafe for lunch and was not greeted with a smile. The restaurant was empty, so this should have been a warning signal. I ordered the soup of the day and a spaghetti carbonara. The soup was like dish water and had no taste or seasoning. The spaghetti was dry and hard. Obviously there was no passion from the chefs. The spaghetti portion was minuscule to say the least. When I commented on the tasteless soup, there was no apology or an offer of a replacement. All in all, a disappointing experience. Would no return. Read less
Image of the Tripadvisor rating Value for money

Feb 19, 2020 BillSiu1905 Sydney, Australia

Spacious room, convenient location and easily accessible public transport. There are different varieties of eateries in the vicinity. The hotel is a bit old and I had terrifying experience of the sewage blocking.
Image of the Tripadvisor rating No business facilities available and less than helpful

Jan 22, 2020 ywurry Dewsbury, United Kingdom

With my wife going to Hong Kong on business I thought it a great idea to go along as I had never visited there before. The stay was for around 12 night and her work book them into the City Garden Hotel, which I would have felt would be aimed at business people, especially when looking at their amenities. The hotel room was on the 22 floor and was… Read more
With my wife going to Hong Kong on business I thought it a great idea to go along as I had never visited there before. The stay was for around 12 night and her work book them into the City Garden Hotel, which I would have felt would be aimed at business people, especially when looking at their amenities. The hotel room was on the 22 floor and was clean with a nice large bed. The bed however after a few nights was uncomfortable as the mattress was so hard. There was also a large TV, although only offering News programmes in English (CNN, Sky News etc) which was fine as I did not intend to stay in the room to watch TV. The issues we had came when my wife looked to us the business lounge. It was closed for refurbishment. It also turns out from discussing with her colleagues that it was closed for refurbishment in August and November 2019. How much refurbishment does it need to go through. This caused a dilemma as the room had a table and chairs but not the sort you'd like to sit and work from. Table was low and the chairs more for comfort. When talking to the staff regarding this there was little they seemed to be able to do to assist although we did find out on the last day the there were rooms with proper desks and work chairs that could have potentially been offered. We were situated about 3 rooms from the lift but could still hear the lift constantly going up/down all day and night. the air conditioning did however help drown this out. Wifi was available free of charge but was slow and did cut out a fair bit, although this didn't cause too much of an issue but may have done if my wife were able to work from the room. Outdoor swimming pool was available on the 2nd floor and we were going to relax there. We went down and found it closed for cleaning and then when we returned they had drained the water from the pool, so little relaxation to be had then. Please be aware that we were informed that we would have to change at the side of the swimming pool (we didn't see any changing rooms provided), and bearing in mind there are flats all around the neighbourhood could get a shock. My wife when working doesn't finish until 10pm as she teaches those who are studying for a degree whilst they are also working, so it was predominantly in the evening. Due to the late finish the restaurants to eat in are closing (mainly close around 10pm) so she was pleased to note that the room service menu was open until midnight. Oh no not the case it closed at 10pm so she was potentially to go hungry. After speaking to the staff once again there was an option to go to McDonalds (not really a fast food fan) or to use a noodle bar and they offered to take me across. It was a bit of a dive, not that clean looking and as my wife is allergic to shell food she chose a vegetable noodle option. It was enough to stave off the hunger pains but not the most appetising. Credit to the staff for be able to offer this but it is such a shame that they couldn't arrange for something from the 'open' room service menu and only went by the fact that the kitchen had closed. It was only 10:15pm so i believe there would still have been someone around. In you room there are two lights to put on, one for saying the room is available to clean (green) and one that we should not be disturbed (red). When the red one eats on we still got a phone call asking of we wanted the room serviced. I am sure they are trying to be helpful but due to jet lag this was not always welcome. Breakfast is a buffet and OK, but when you go down 30 minutes to closing I would not really wish to be challenged and be told that I needed to hurry up as the buffet was closing. Similarly the Garden Cafe buffet in the evening closes at 10pm. However it can close earlier if they feel that they want it too. We were there at 9pm to be told that it was closing shortly. perhaps this had something to do with the wedding that was being held in a different area, maybe they needed the staff there. Overall it was a reasonable stay but could have been made a memorable one if things were open when they said they would be and that arrangements could have been made for my wife to work when not teaching. The staff in the main are friendly when all is going well but if you ask them to do something that may take them out of their comfort zone it it really doesn't work. It has been reported back to my wife's work and they are looking at alternatives for her next visit in 8 weeks time. Lets hope they manage to do something as I would feel for my wife returning to this hotel if she was not able to eat and/or work Read less