Taum Resort Bali

My friends & I booked & paid for this “resort” for a well needed getaway almost 6 months in advance. Upon our arrival after a very late flight we were told our 3br family villa was not available due to overbooking & were taken to 2 separate villas away from each other. One was a single room with 2 single beds & 1 bathroom. The other was an 2 story with 1 qs bed & 2 bathrooms ‍♀️Both smelt badly of mould. Our driver friend investigated the next day & was told by the staff that the owner had checked in unexpectedly the previous day so his family had been put in our villa - so we were punished for his inability to organise his stay in advance!! One of the beds had cigarette burns in the sheets & the other had mould patches. We thought maybe they could redeem themselves with breakfast but this was not the case, it was awful. The tea & coffee was undrinkable & most of the food inedible. We asked for a refund so that we could go somewhere else & it took a couple of hours as all of management were in a meeting (no doubt with the owner) but we were eventually told that they would refund all but 1 night as we had already stayed there 1 night. Too tired to argue we left & then found a fantastic alternative much more like the Bali we’re accustomed to. I didn’t get any photographs unfortunately as we were all way too tired from trying to find alternatives to think about it but do yourself a favour & avoid this place. We have all travelled to Bali on multiple occasions & this is the first time we have experienced anything like this. There are so many very reasonable, clean & organised places to stay in Bali, this is certainly not one of them! EDITED TO UPDATE: I’ve also recently received something from Trip Advisor saying they have removed my review as I may have it confused with somewhere with a similar name. I can assure you that this most certainly is the place we stayed at & can only assume that the venue has questioned the review to have it removed, which is why they have such a ridiculously high rating for an extremely substandard “resort” Read less

I really do not know where to start.... First toy Bali is like a second home to us, any chance we get, we duck over for a quick break, only this trip doesn’t start off well. After arriving from a long flight, and the check in process taking almost 30 minutes, we were shown to a room that DID NOT reflect what the hotel was advertising online at all. You will see by the pictures attached at just how run down this room was, the basic cleaning of the room was clearly not done at all... from long black hair in the shower and on the floor to even cut toe nails left . The towels were dirty, and even the pillows had mildew on them... not even the side lamps had light bulbs. The basic bathroom amenities were not even available, such as soap, shampoo or even a hand towel. We spoke to reception the next day about our concerns, and not much interest at all was shown. We were suppose to stay 7 nights, but after the first night we decided to check out of this hotel so that we could enjoy the rest of our trip in Bali. The manager told us that we could get a refund on the room, but after months of communicating, they then inform me by email ( after waiting 2 months) that they would be no longer refunding me for the unstayed nights. This hotel is very poorly run, the staff are very disinterested, and the entire hotel is run down. The pictures online to promote the hotel were clearly taken many many years ago, and if you book here you will be very disappointed indeed. Do not risk it, and if you see them available online, just keep scrolling, as it will ruin your time in Bali. I really feel sorry for anyone else in future that makes the same mistake we did, and books thinking they are getting a nice comfortable place to stay, This place is quiet the opposite indeed. Bali we will be back, but not to stay at Taum Resort Happy travelling! Read less

Had a very good stay here for 3 nights. The pool was clean, staff were so polite and attentive, saw staff cleaning around the pool often removing leaves etc. Breakfast was lovely with nice range of food catering for Vegans as well. Transport from the airport was provided and even though we were delayed, the driver was a pleasure. Only negative was that one of the bed sheets had a small brown stain. Apart from that our stay was enjoyed in a good location. I would stay here again and recommend this hotel to others Read less