Grand Mirage Resort

Tanjung Benoa, Bali

The hotel

If you want to combine relaxation with marine sports in abundance, you’ve come to the right place! The Grand Mirage boasts more aqua-activities than any other resort in Bali with everything from kayaking to Sea Walker. There’s also all manner of land sports available or perhaps you just want to take it easy, relaxing on the beach or pampering yourself with a treatment at the Thalasso Spa in one of the 16 treatment rooms. Not forgetting the kids, for the older children there's a packed games room with everything from games consoles to table tennis and Bamboo Kids' Club is a wonderful place for the younger ones; we all know happy children equal happy parents! At night, after a fun filled and lively day, why not relax in one of the restaurants before enjoying a nightcap in the bar.

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Families
  • Kids Club
  • Babysitting service
  • Room Service
  • Safety Deposit Box
  • Evening Entertainment
  • Games Room
  • Internet Access
  • Close to Beach

Where is it

Nestled in over an acre of landscaped gardens, on the tip of Nusa Dua Beach, in the serene district of Tanjung Benoa. Transfer time from Denpasar Airport: 20 minutes.

Hotel information

380 rooms and suites. All with air-conditioning, cable TV with in-house film, telephone, complimentary WiFi access, tea/coffee maker, mini-bar (re-stocked daily with beers, soft drinks and bottled water), safe, iron and board, hairdryer. Deluxe Garden Rooms with 1 king-size bed or 2 twin beds, sleeping maximum 3 adults or 2 adults and 1 child (rollaway bed available for 3rd person).

All Inclusive of: unlimited dishes and non-alcoholic or alcoholic drinks in 8 restaurants and 3 bars. Daily replenished mini-bar. Afternoon tea. Unlimited dishes selected from the room service menu. Unlimited motorised water sports, cultural and sport activities. Vouchers for motorised weer sport (sea-walker, jet ski, speed boat and banana boat. Daily themed buffet dinner with show. laundry (two items per adult per day). Unlimited use of the gym, karaoke lounge, games room and mahjong lounge. Access to the indoor and outdoor playground. WiFi service throughout the resort.

 

 

 

 

 

Deluxe Ocean View Rooms, as above but with ocean view, sleeping maximum 3 adults or 2 adults and 1 child.

Ocean View Suites with 1 king-size bed or 2 queen beds, sleeping maximum 3 adults and 2 children or 2 adults and 3 children

Family Rooms are also available. 

Grand Café Restaurant (serving breakfast, lunch and dinner including themed buffets). Julie's Italian Restaurant. Jukung Grill Restaurant (seafood and barbecue; open for lunch), Chopstick Restaurant (Chinese food; open for lunch and dinner. Set menu for All Inclusive guests), Bumbu Delhi (serving Indian food; open for dinner), Ibu Kitchen (Indonesian specialty restaurant, serving for breakfast and lunch), Mahi-Mahi Restaurant (Pool side restaurant open from 11:00am-6:00pm). Panorama Lounge & Bar, Coconut Pool Bar and JJ Rooftop Lounge. Lagoon swimming pool with swim-up bar, new infinity pool (adults-only). Thalasso Spa*. Water sports, kayaking, windsurfing, paddle boating, catamarans, and snorkelling. Seawalker experience*. Tennis courts, volleyball, Zumba, and batik classes available. Bamboo Kids' Club (age 4-15 years). Games lounge with billiards, air hockey, table tennis, games consoles and selection of games available, board games and books. Regular evening entertainment. Private karaoke room available for free hire. Babysitting* (on request). Shopping arcade. 24-hour room service*. Complimentary WiFi throughout the resort.

Good general access for guests who are able to walk short distances and can manage up to six steps. For more information and contact details please check out our Special Assistance page

3 nights between 26 Dec-4 Jan.

* Denotes local charge.

Rating summary

  • Sleep Quality Image of the Tripadvisor rating
  • Location Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (2631)
  • Very good (1668)
  • Average (637)
  • Poor (199)
  • Terrible (182)
Image of the Tripadvisor rating Another customer S O L

Aug 10, 2020 mogenss234

Had this resort booked for eight days in Sep.-20. Because of the worlds problems this is not gonna happen. Tried to get a refund. Sorry,sir. Nonrefundable reservation. Book within a year but if rates go up I'll have to pay the difference. Go figure. Also had Marina Bay Sands in Singapore and Haneda Exel in Tokyo booked. Both have given me a full… Read more
Had this resort booked for eight days in Sep.-20. Because of the worlds problems this is not gonna happen. Tried to get a refund. Sorry,sir. Nonrefundable reservation. Book within a year but if rates go up I'll have to pay the difference. Go figure. Also had Marina Bay Sands in Singapore and Haneda Exel in Tokyo booked. Both have given me a full refund.(Marina Bay Sands was also a nonrefundable reservation). That shows the class,or lack there of this resort has. I will be going to Bali when the world gets back to somewhat normal,but I can promise you it will not be to this resort. Read less
Image of the Tripadvisor rating Travellers Beware!

Aug 1, 2020 james m Perth, Australia

I had booked multi accomodation in October 2019 for my large family to celebrate my 75th birthday.in the first week of July 2020 however with all the Covid-19 restrictions be it Australian airlines and both Australia and Indonesia travel bans the contract was unfulfilled.I have had numerous correspondence with Grand Mirage Resort-Bali requesting… Read more
I had booked multi accomodation in October 2019 for my large family to celebrate my 75th birthday.in the first week of July 2020 however with all the Covid-19 restrictions be it Australian airlines and both Australia and Indonesia travel bans the contract was unfulfilled.I have had numerous correspondence with Grand Mirage Resort-Bali requesting a refund of my payment over $12,000 Aus which has been refused by the Director of Marketing and Sales. I have further requested more clarification on this issue and to date have received no answer.Travellers Beware! Read less
Image of the Tripadvisor rating Inexcusable

Jul 10, 2020 Lynn H Overland Park, Kansas

Resort closed, flights canceled, minimal communication & refusal to refund. After eight unanswered emails we were offered only 50% back which we haven't seen. Trip Advisor, Facebook and Okinawa and Iwakuni military bases will hear all the details if money isn't refunded immediately. I don't care (and neither will anyone else) if our reservation… Read more
Resort closed, flights canceled, minimal communication & refusal to refund. After eight unanswered emails we were offered only 50% back which we haven't seen. Trip Advisor, Facebook and Okinawa and Iwakuni military bases will hear all the details if money isn't refunded immediately. I don't care (and neither will anyone else) if our reservation was nonrefundable. Global pandemic, no vaccine, Indonesia closed to travel, resort closed, flights canceled (and refunded quickly) were NOTHING in our control. Poor customer service and public relations! So disappointing. Read less
Image of the Tripadvisor rating Average Hotel and NOT all inclusive. Worst stay in Bali EVER

Jun 10, 2020 Kazzyyy Perth, Australia

Me and my Partner stayed at The Grand Mirage for my 40th Birthday. We booked 'All Inclusive' and stayed in the older section of the Hotel. Firstly i would like to add the 'All Inclusive' does NOT mean 'All Inclusive' 4 restaurants are actually only 2 restaurants and change their menus from day/night, some of the restaurants you can only pick from… Read more
Me and my Partner stayed at The Grand Mirage for my 40th Birthday. We booked 'All Inclusive' and stayed in the older section of the Hotel. Firstly i would like to add the 'All Inclusive' does NOT mean 'All Inclusive' 4 restaurants are actually only 2 restaurants and change their menus from day/night, some of the restaurants you can only pick from limited menus and not the whole menu is available only if you pay extra, did you also know that if you waste food, they can/will charge you, not that this happened to us but still, its in the small print. We were also given condiments that someone else had already used and the spoon within this in the Indian restaurant had lipstick on yuk! Ok, so out of the 10 days that we stayed their myself and my partner was sick with severe vomiting and diarrhea for 5 days spread out over the 10 days, the day of my actual 40th Birthday i was projectile vomiting so couldn't enjoy it, seems other people were the same when i noticed a line of runny diarrhea in the reception area and when we stated this to the staff was told it was bird poo, god that must have been one big bird, maybe an ostrich? I have been to Bali over 10 times and i have never been sick, such a shame considering we paid ALOT for all inclusive but couldn't eat/drink for 5 days because of this! The entertainment was absolutely diabolical and we went over the road to the bar (Black Toms) to watch their live music as it was so disappointing. They also state live music and buffet and entertainment every day of the week, this is NOT true, this was cancelled every other night, so their is pretty much nothing to do. They state that there is a free shuttle bus, no their is not, more lies! All balcony lights turn off at 11pm automatically so cant sit out and read a book, you are unable to turn them on. The pool bar is AWFUL and tiny and the day staff in the restaurant/around the pool pretty much ignore you and you have to walk around and find them for service. The actual pool itself is dirty and if you go under water you can see the slimy sides to the pool and its murky. The infinity pool is waste deep and you can never get a seat/lounger as their are only 10 and always taken with towels. The cabanas around the infinity pool do not have sides/shade so not worth going on them unless you want to cook, you also have to pay extra for these. The area around the pool plays the same music (10 songs) on repeat over and over and over and over and over again, you actually feel like you are going insane, when asking reception if they can change the music was told it was locked? and every time the reception phone rang the music shut off which gave a few minutes of relief but it really does drive you mad and i can never listen to those same 10 songs every again, so many people complaining about this but staff do not care at all! The rooftop bar above the Italian restaurant is just awful, don't bother going up their. Mosquitoes are REALLY BAD and they do nothing to deter them with any citronella, so make sure you take ALOT of bug deterant, iv never known anything like it and was pretty much impossible to sit outside at night at the restaurants. The resort itself is not all that and would defiantly not give it 5 stars, maybe 2 if that and that actually being generous, i stayed last year and a 3 star hotel and it was 1000 times better than this place! Pretty gutted we picked this Resort, it was supposed to be such a special occasion and we paid more money than we normally/ever would to have the worst experience we have ever had in Bali, it was a complete let down, ohh their was one good thing, the pillows were really soft, that's about it. I wouldn't suggest this resort to anyone, please DO NOT waste your Money. The pictures on their website are very very outdated also so don't be deceived, i understand all the good reviews but for us as a couple i wouldn't recommend it, stay away. Looking forward to the generic response this hotel seems to add to these reviews, just by those you can tell they dont really care at all Read less
Image of the Tripadvisor rating Amazing

May 24, 2020 Jyobelle77 New Delhi, India

Well, recommend this hotel my many friends, coz i believe this hotel deserve. i wanted to visit again here. i had a great experience there. staff was very polite and helpful. i must say location is the best thing in this hotel. best location, now they started veg food as well.